operations manager

hostess

housekeeping supervisor

restaurant manager

commercial manager

hotel manager

Raffles Hotels & Resorts

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 Company Description
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 Job Description
 
 
 
 Has responsibility for the overall operations of the Hotel&rsquo;s Rooms and Food &amp; Beverage including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.
 
 
 
 Key Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
 </li>
 <li>
 Support the hotel&rsquo;s annual budgeting process and adhere to Accor established guidelines.
 </li>
 <li>
 Assist in managing the hotel&rsquo;s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
 </li>
 <li>
 Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
 </li>
 <li>
 Follow ACCOR protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
 </li>
 <li>
 Be present to personally welcome key residents and patrons
 </li>
 <li>
 Be the host for Raffles Residents&rsquo; Evening Cocktail, if applicable.
 </li>
 <li>
 Help to ensure all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines
 </li>
 <li>
 Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
 </li>
 <li>
 Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager
 </li>
 <li>
 Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
 </li>
 <li>
 Comply with Raffles&rsquo; established guidelines on the hotel organizational structure and reporting lines, for example ExCom structure.
 </li>
 <li>
 Comply with Raffles&rsquo; established guidelines on recruitment, appointment and promotion of ExCom, Department Heads and colleagues.
 </li>
 <li>
 Comply with ACCOR &amp; Raffles&rsquo; established guidelines on staff fringe benefits.
 </li>
 <li>
 Be visible around the hotel and shows an active interest in our colleagues&rsquo; welfare by asking our colleagues how they are doing regularly.
 </li>
 <li>
 Lead by example in living the Raffles brand values and service culture as well as Code of Ethics
 </li>
 <li>
 Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner&rsquo;s representative
 
 
 </li>
 </ul>
 Follow appropriate protocol in communicating with the appointed Owner&rsquo;s representative and keeping the General Manager informed of such communications
 
 
 
 Qualifications
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Solid business / financial acumen with good understanding of luxury hotel operations
 </li>
 <li>
 Act as a role model in delivering elegant and understated service with sophistication
 </li>
 <li>
 Lead by example in building strong employee engagement
 </li>
 <li>
 Proven track record in leading a diverse culture of leaders and employees effectively
 </li>
 <li>
 Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (Arabic is desirable but not a must)
 </li>
 <li>
 Executive presence &ndash; self assured exuding quiet confidence and humility
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable hotel schools preferred
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 Minimum of 5 years of luxury hotel management experience with strong Rooms &amp; F&amp;B background gained from working in key cities / resorts destinations globally.
 
 
 Additional Information
 
 
 Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
</div>

Hotel Manager

Pegas Touristik Travel &

Position: Hotel Contracting ManagerLocation: Dubai, UAEEmployment Type: Full-TimePegas Touristik LLC a leading outbound tour operator based in Dubai, is seeking a Hotel Contracting Manager to join our growing team. The ideal candidate will be responsible for securing competitive rates, building strong supplier networks, and enhancing our global hotel offerings.TasksKey ResponsibilitiesNegotiate rates, contracts, and exclusive deals with hotels and DMCsEstablish and maintain long-term relationships with hotel partnersConduct market analysis to identify new hotel partners and destinationsCollaborate with internal departments to ensure product quality and competitivenessMonitor performance and resolve contract-related issues promptlyRequirementsMinimum 3 years of experience in hotel contracting (preferably outbound/GCC markets)Strong negotiation and communication skillsIn-depth knowledge of global travel destinations and hotel chainsProficiency in Microsoft Office and contracting toolsFluent in English; additional languages are an advantageBased in UAE or open to relocationBenefitsWork with a passionate, travel-focused teamOpportunities for professional growth and international exposureDynamic and supportive work environment

Hotel Contracting Manager

InterContinental Hotels Group

About Vignette Collection Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice, one that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell. Night Manager Responsibilities We like to lead from the front. So, we're looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions. Every day is different at IHG, but you'll mostly be: <ul> <li>Leading the way - managing guest experiences, team performance and hotel operations</li> <li>Prioritising workload and ensuring your team deliver authentic, memorable experiences</li> <li>Developing your team's skills to drive results that positively impact on hotel performance</li> <li>Having authentic conversations with guests to resolve issues, queries or concerns</li> <li>Being first point of contact for any critical emergency situations</li> </ul> Requirements <ul> <li>Minimum Diploma or equivalent, some college preferred</li> <li>2 years' front desk/guest service leader experience</li> <li>Must be fluent in spoken and written English</li> <li>Other languages may be preferred</li> <li>Basic mathematics skills</li> <li>Excellent communication, problem solving, reasoning and motivational skills</li> <li>Long periods of standing in the front desk areas and occasional lifting of heavy items</li> <li>Working knowledge of hotel property management systems like Opera beneficial</li> <li>Willingness to work evenings and weekends</li> </ul> Benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?oU0RNjm3xmNZD6qFQNbMbf9Upaxt1xKFm" width="0" height="0" />

Franchise Hotel - Night Manager

Be You Clinic

<div><div><div> Job Details : General Management and Business Management skills Budgeting skills Excellent leadership and organizational abilities Strong communication and interpersonal skills Previous experience in the hospitality or healthcare industry Bachelor's degree in Hospitality Management, Business Administration, or related field Pay: AED5,000.00 - AED15,000.00 per month
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Hotel General Manager

Marriott International

<div>Additional Information 
Job Number25168039 
Job CategorySales &amp; Marketing 
LocationDubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates, United Arab Emirates, 213111 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? 
JOB SUMMARY 
This position is responsible for strategically executing comprehensive digital service solutions across a set of hotels, within the Digital Field Marketing team. The Hotel Account Manager will support the available digital activation programs in combination with additional digital service packages offered to hotels. 
The Hotel Account Manager serves as the primary point of contact with hotels. This individual strategizes, plans, directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented in order to meet hotel objectives. The Manager is responsible for ensuring the successful execution of activities and deliverables in a timely matter, within budget and delivers comprehensive reporting against defined metrics. This position reports directly to the Senior Manager. 
The Hotel Account Manager will execute, support and educate hotels with the approved Area campaign calendar (destination marketing, demand generation, loyalty, partnerships etc.) as set out by the area Director of Marketing, Digital and Loyalty in collaboration with the Senior Manager. 
CANDIDATE PROFILE 
Education and Experience<ul>
<li>3+ years&rsquo; experience in an online agency or client services position is required or equivalent experience</li>
<li>2+ years&rsquo; experience in leading project teams and implementing digital strategies or equivalent experience</li>
<li>BS/BA degree in marketing or related field or equivalent certification from higher education</li> 
<li>
</li></ul>CORE WORK ACTIVITIES 
Managing Work, Projects, and Policies 
Delivers against all aspects of the Digital Marketing program and associated services to assigned hotels. This includes: 
<ul>
<li>Ensures effective client communication</li>
<li>Schedules and leads all client calls throughout enrollment period.</li>
<li>Collects hotel specific information from clients regarding needs and expectations, answers questions about services, digital channels and Marriott initiatives.</li>
<li>Ensures appropriate documentation is delivered throughout program engagement.</li>
<li>Monitors the impact of the services versus goals, (including where they apply within each Hotel Marketing Plan), and proactively communicates with key stakeholders about need for changes in strategic direction.</li></ul> 
Manages program deliverables within expected timelines<ul>
<li>Tracks frequency and aligns consistent framework for hotel engagement.</li>
<li>Coordinates with Specialists in team to guarantee all deliverables are executed on time.</li>
<li>Reviews all hotel deliverables to ensure that they are on strategy and meet quality expectations.</li>
<li>Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on hotel needs.</li>
<li>Develops customized digital business plans and presents to hotel stakeholders.</li>
<li>Makes strategic recommendations for additional services/tactics to enhance services to meet property goals.</li>
<li>Engages in frequent, active engagement with Senior Manager and continent Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital products, programs and initiatives.</li>
<li>Identifies and deploys resources required to execute program tactics and coordinates with Specialists to resolve or escalate performance issues.</li></ul> 
Analyzes results and reports on progress<ul>
<li>Monitors Hotels results and business goals on a monthly basis, exercising critical and analytical thinking of results.</li>
<li>Builds monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.</li>
<li>Schedules and leads meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.</li>
<li>Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance services.</li>
<li>Answers hotel/owner questions, as appropriate.</li></ul> 
Maintains client satisfaction and retention<ul>
<li>Meets goals as defined by client satisfaction survey and annual renewal targets.</li>
<li>Proactively identifies add-on service opportunities to promote additional hotel customization and program evolution.</li>
<li>Ensures consistency in service throughout the agreement and when hotels are due for renewal, solicits reenrollment.</li>
<li>Establish and maintain 3rd party relationships with key partnerships that drive value to hotels.</li></ul> 
Supporting Operations<ul>
<li>Works with Specialist&rsquo;s to guarantee service tactics are executed on-time and at a high-quality.</li>
<li>Provides feedback to continually improve work processes and systems that support program execution.</li>
<li>Solicit feedback from properties to ensure program tactics meet their needs and demands.</li>
<li>Assists Senior Manager in successfully onboarding and training new employees.</li>
<li>Actively participates and engages in internal and external special projects to broaden skill set.</li>
<li>Engages in frequent communication with Digital &amp; Marketing teams to align on project initiatives.</li>
<li>Establishes and maintains complete and up-to-date information on all properties&rsquo; status and performance.</li>
<li>Supports department-wide efforts to improve Digital Service culture and work environment.</li>
<li>Contributes to Digital newsletter/bulletin updates for area.</li>
<li>Attends training and conferences to increase subject matter expertise and deepen skills.</li>
<li>Actively seeks out opportunities to learn more about the digital industry.</li></ul> 
Additional Responsibilities<ul>
<li>Attends and participates in all relevant internal and external meetings.</li>
<li>Informs, updates, and provides information to managers and co-workers in a timely manner.</li>
<li>Presents ideas, expectations and information in a concise, organized manner.</li>
<li>Uses problem solving methodology for decision making and follow up.</li>
<li>Maintains positive working relations with internal customers and department managers.</li>
<li>Manages time effectively and conducts activities in an organized manner.</li>
<li>Performs other reasonable duties as assigned by manager.</li></ul> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world&rsquo;s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hotel Account Manager, Digital Field Marketing

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels. The Night Manager is responsible for overseeing all hotel operations during the night shift. Acting as the Manager on Duty, this role ensures smooth front office operations, handles guest relations, manages the night audit, and ensures the safety, security, and comfort of all guests and colleagues. 1. Front Office Operations <ul> <li>Supervise all front office activities during the night, including reception, guest services, concierge, and bell desk.</li> <li>Manage late check-ins, early check-outs, and guest requests with efficiency and professionalism.</li> <li>Ensure a seamless and welcoming guest experience in line with voco brand standards.</li> </ul> 2. Night Audit & Financial Duties <ul> <li>Oversee and perform the nightly audit process, ensuring all financial transactions are reconciled.</li> <li>Prepare end-of-day reports for management, including revenue, occupancy, and room statistics.</li> <li>Monitor billing and guest folios to ensure accuracy.</li> </ul> 3. Guest Relations & Service <ul> <li>Act as the primary contact for all guest inquiries, complaints, or emergencies during the night.</li> <li>Handle VIP arrivals and special requests with personalized attention.</li> <li>Resolve issues effectively while maintaining high levels of guest satisfaction.</li> </ul> 4. Safety, Security & Emergency Management <ul> <li>Conduct regular security rounds of the property to ensure a safe environment.</li> <li>Respond promptly to any incidents, alarms, or emergencies.</li> <li>Ensure compliance with health, safety, and fire regulations.</li> </ul> 5. Team Leadership & Communication <ul> <li>Lead, train, and support night-shift colleagues, ensuring high performance and service standards.</li> <li>Conduct nightly briefings and ensure effective communication with the day-shift management team.</li> <li>Delegate responsibilities efficiently to ensure all tasks are completed.</li> </ul> 6. Administrative & Reporting <ul> <li>Maintain accurate incident reports, logs, and shift handover notes.</li> <li>Assist with scheduling, roster planning, and operational requirements as needed.</li> <li>Ensure compliance with hotel policies, procedures, and service standards.</li> </ul> Requirements <ul> <li>Previous experience as a Night Manager or Supervisor in a luxury hotel environment.</li> <li>Strong knowledge of front office operations and night audit procedures.</li> <li>Excellent communication, leadership, and problem-solving skills.</li> <li>Ability to remain calm and professional in high-pressure situations.</li> <li>Proficiency in hotel property management systems (Opera or similar).</li> <li>Flexibility to work overnight shifts, weekends, and holidays.</li> <li>Guest-focused and service-oriented mindset.</li> <li>Strong attention to detail and accuracy.</li> <li>Leadership and team management.</li> <li>Financial and analytical skills.</li> <li>Ability to handle emergencies with confidence.</li> </ul> Benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?cVAb9OF4hnqudQp2V%2bjUB61ghH7kCsfzz" width="0" height="0" />

Franchise Hotel - Night Manager - Front Office

<div>Additional Information 
Job Number25165699 
Job CategoryProperty Leadership 
LocationThe First Collection Marina Dubai a Tribute Portfolio Hotel, 394 Al Seba Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div> 
Additional Information: This hotel is owned and operated by an independent franchisee, The First Collection Marina, Dubai, a Tribute Portfolio. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel&rsquo;s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. 
We are seeking an experienced and visionary General Manager. The GM will oversee all aspects of hotel operations, from property development and recruitment to strategic planning and service excellence. This role requires a strong leader in the luxury hospitality sector, with an in-depth understanding of Dubai&rsquo;s market dynamics and a passion for delivering exceptional guest experiences.
Key Responsibilities:
Leadership and Strategic Management:
Provide visionary leadership to the entire team, setting clear goals and objectives in alignment with the company's mission, values and financial expectations. 
Develop and implement strategic plans to enhance the hotel's reputation, market position, and profitability. 
Foster a collaborative and inclusive work environment that encourages innovation, teamwork, and professional development.
Operational Excellence:
Oversee all aspects of hotel operations, including Rooms Division, Food and Beverage, Maintenance, and Security, to ensure seamless and efficient service delivery. 
Collaborate with support functions like Human Resources, Finance, Sales, Marketing, Revenue Management to achieve common goals 
Implement best practices and innovative solutions to optimize operational efficiency and cost-effectiveness.
Guest Experience and Satisfaction:
Champion a guest-centric culture focused on exceeding expectations and delivering personalized experiences to every guest. 
Monitor guest feedback and reviews, address any concerns promptly and proactively to ensure high levels of satisfaction and loyalty. 
Continuously innovate and enhance guest amenities, services, and facilities
Revenue Management and Financial Performance:
In tandem with the Commercial Team develop and execute strategies to drive revenue growth and maximize profitability across all revenue streams, including room sales, food and beverage, and ancillary services. 
Monitor financial performance, budgets, and expenses, implementing corrective actions as needed to achieve financial targets and operational efficiency. 
Identify opportunities for revenue optimization and cost savings while maintaining the highest quality standards.
Stakeholder Relations and Community Engagement:
Cultivate positive relationships with key stakeholders, including owners, investors, suppliers, and local authorities, to ensure alignment and support for hotel objectives. 
Act as an ambassador for the hotel within the local community and hospitality industry, participating in events, initiatives, and partnerships to enhance the hotel's visibility and reputation.
Experience: 10+ years in hotel management, with at least 3 years in a GM role. 
Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's preferred). 
Skills: Strong leadership, communication, financial acumen, and strategic thinking skills; fluency in English is required. 
Competencies: Proven track record of achieving business goals, building and leading teams, and creating memorable guest experiences. 
Knowledge of Dubai Market: Comprehensive understanding of Dubai's luxury hospitality landscape, consumer preferences, and regulatory environment. 
This company is an equal opportunity employer.
frnch1</div></div>

General Manager

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