front desk receptionist

marketing manager

finance manager

head waiter

front office manager

hotel manager

IHG Hotels & Resorts

<div>Do you see yourself as the Residence Manager for InterContinental Residence Suites&reg; Dubai Festival City?
 
 
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. 
 
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 
 
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 
 
The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
 
 
A little taste of your day-to-day:
People
<ul><li>Clearly and effectively communicate hotel goals and strategies to all levels of the hotel team.</li><li>
Oversee the day-to-day operations and assignments of the hotel staff; assist the Area General Manager in the development and communication of departmental strategies and goals.</li><li>
Work within the company&rsquo;s Human Resource framework to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Planning for future staffing needs.</li><li>
Recruiting in line with company guidelines.</li><li>
Preparing detailed induction programmes for new staff.</li><li>
Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.</li><li>
Ensuring training needs analysis of teams is carried out, and training programmes are designed and implemented to meet needs.</li><li>
Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance.
</li><li>Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently.</li><li>
Coaching, counselling and disciplining staff, providing constructive feedback to enhance performance.</li><li>
Drive Nationalisation efforts by mentoring and integrating local talent, fostering their development, and ensuring compliance with nationalisation goals.</li><li>
Establish/maintain a succession plan</li></ul></li><li>
Drive a great working environment for teams to thrive &ndash; connect departments to create sense of one team.
</li><li>Communicate and enforce policies and procedures.
</li><li>As a Hotel Manager, you will empower colleagues to act with integrity by fostering a Speak Up culture, creating an environment where they feel supported to ask questions, raise concerns, and adhere to the Code of Conduct. You will ensure all required training is completed and promptly address any suspected misconduct.</li></ul>
Financial<ul><li>
Support the Area General Manager in the development, implementation and monitoring of strategic and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
</li><li>You will drive performance in key metrics, such as Guest Love, GSI, Loyalty Recognition, Loyalty Enrolment Efficiency, and others.</li><li>
Monitor and report variances against budget and control labour costs and other expenses.</li><li>
Ensure that rebates and contracts for residences are tracked, properly documented, and any concerns are communicated in a timely manner.</li><li>
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
</li><li>Foster positive owner relationships if applicable and assist in providing ongoing information and status reports</li></ul>
Guest Experience<ul><li>
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Review guest feedback and implement strategies for continuous improvement.
</li><li>Communicate to appropriate departments all pertinent information requirements and special. needs for arriving VIP&rsquo;s, large groups, and other key guests.
</li><li>Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.</li></ul>
Responsible Business<ul><li>
In this role, you will contribute to our sustainability goals &ldquo;Journey To Tomorrow&rdquo; across key areas such as People, Communities, Carbon &amp; Energy, Waste, and Water management.</li><li>
Maintain a focus and commitment to operating a &ldquo;green&rdquo; hotel.</li><li>
Ensure a safe and secure environment for guests, team members and hotel/residences assets in compliance with the hotel&rsquo;s or owner&rsquo;s policies and procedures and regulatory requirements.</li><li>
Maintain relations with outside contacts.
</li><li>Comply with federal, state and local laws regarding health, safety and alcohol services.
</li><li>Ensure that the brand is at the heart of all decisions.</li><li>
Any other duties or tasks as directed by the Area General Manager that assist and support hotel operations.</li></ul><div>
</div><div>What we need from you:</div><div>
</div><ul><li>Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
</li><li>Minimum of 3 years of guest service/hotel experience with at least two years in a Hotel Manager / General Manager capacity, or an equivalent combination of education and experience.</li><li>
Previous extended stay experience or experience in a hotel of similar size and complexity preferred.</li><li>
Must speak fluent English. Multiple languages preferred.</li></ul>
What you can expect from us: 
 
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
 
So, join us, and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residence Manager - InterContinental Residence Suites® Dubai Festival City

Accor

<div>Company Description 
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience. 
Job Description 
Main Duties:
Administration<ul><li>
Coordinate with suppliers&rsquo; quotations for print production of collateral.</li><li>
Coordinate with purchasing any outstanding purchase requisitions.</li><li>
Collection of press clippings and build up a press archive.</li><li>
To maintain a database for media, suppliers and events companies.</li><li>
To maintain the hotel photo library and filing.</li><li>
To ensure that an efficient and accurate filing system, both manual as well as electronically, is always maintained.</li></ul>
Social Media
<ul><li>To respond to queries on social media pages.</li><li>
To support the Marketing Manager in generating content for social media pages.</li><li>
To track performance of social media pages on a weekly basis.</li><li>
To maintain a database of key influencers for both hotel stays and dining in the restaurants.</li></ul>
Financial and Revenue Responsibilities<ul><li>
Follow up and ensure payments to suppliers are made.</li><li>
Works with Marketing Manager in the preparation and management of the department&rsquo;s budget. Duties include:</li></ul><ul><li>
Assists in coordinating the preparation of the departmental annual budget</li><li>
Assists in monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget</li><li>
Assists in the preparation of the hotel strategic plan, goals program, and Marketing Departmental Budget</li></ul>
Guest Service Responsibilities<ul><li>
Ensure media or VIPs stays and reviews are communicated to other departments, and all special requirements are noted and met.</li></ul>
Marketing &amp; Communications Responsibilities<ul><li>
To assist the Marketing Manager in developing and implementing effective PR and advertising strategies.</li><li>
To liaise with appointed advertising agency or in-house graphic designer with design and layout coordination and production of stationery, collateral, ads, brochures and graphics.</li><li>
To support the Marketing Manager in organizing and conducting photo shoots.</li><li>
To track and maintain information about competitors&rsquo; marketing and communication activities in UAE market (promotions, offer, articles, advertising, collateral) and to develop and update a filing system for all information.</li><li>
To track and maintain information on Food &amp; Beverage trends and competitors&rsquo; activities.</li><li>
Act as the liaison between the hotel and the appointed agencies to generate awareness, develop press releases, news releases and photo captions for the hotel according to the marketing objectives.</li><li>
To assist the Marketing Manager in creating property press kits, press releases and creative communication of newsworthy items with the PR agency.</li><li>
Regular update of the press kits.</li><li>
To develop and maintain active contacts with the press and key overseas media.</li><li>
To build a database of key media contacts, opinion makers and local VIPs.</li><li>
To assist the Marketing Manager to ensure adequate targeted publicity and coverage of the hotel&rsquo;s positioning, promotional programs, corporate image building and other activities.</li><li>
To assist the Marketing Manager in developing sales promotions with external partners such as embassies, organizations, credit card companies, banks, department stores, airlines, etc.</li><li>
To ensure the hotel&rsquo;s web pages and OTA pages are up to date and advice on keeping site dynamic for Internet related exposure and advertising.</li><li>
To ensure the correct policy and brand standards are followed by the hotel in all marketing collateral, advertising and E-Commerce.</li></ul>
Other Duties:
<ul><li>To maintain good relationships with their colleagues and all other departments.</li><li>
To report to duty punctually always wearing the correct uniform/attire and nametag.</li><li>
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.</li><li>
To provide friendly, courteous and professional service always.</li><li>
To ensure that the correct brand standards and methods of service are maintained as stated in the Brand Standards.</li><li>
To respond to any changes in the department as dictated by the needs of the industry, brand or hotel.</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>
To attend training and meetings as and when required.</li><li>
To assess situations and to be able to react accordingly through analysis and perspective.</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years&rsquo; experience in the marketing, digital or related professional area.</li><li>
Strong luxury hotel background is preferred.</li><li>
Fluency in English, written and spoken. Fluency in Arabic is appreciated.</li></ul></div>

Marketing Assistant

Andaz

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager &ndash; Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.
Key Responsibilities
<ul><li>Support the day-to-day operations of the Front Office.</li>
<li>Deliver exceptional, personalized guest experiences.</li>
<li>Lead, coach, and motivate the Front Office team.</li>
<li>Handle guest concerns professionally and efficiently.</li>
<li>Coordinate with other departments to ensure smooth hotel operations.</li>
<li>Maintain Hyatt and Andaz brand standards.</li></ul> 
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Minimum 2 years' experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.</li>
<li>Strong communication, leadership, and guest service skills.</li>
<li>Excellent problem-solving and organizational abilities.</li>
<li>Experience with Opera Cloud/ PMS is an advantage.</li>
<li>Diploma or degree in Hospitality Management or a related field is preferred.</li>
<li>Language Preference- Russian/ German/French/Spanish</li></ul></div></div></div>

Assistant Manager- Front Office

Vintage Grand Hotel

We are looking for a detail-oriented Accountant, Receivables to manage the hotel&rsquo;s accounts receivable operations. The role will be responsible for accurate billing, timely collection follow-up, account reconciliation, and maintaining proper records of all receivables.DUTIES &amp; RESPONSIBILITIES:<ul><li>Prepare and issue invoices for hotel guests, companies, travel agents, corporate clients, and other accounts.</li><li>Review and verify daily city ledger postings, guest accounts, credit transactions, and supporting documents.</li><li>Monitor outstanding receivables and follow up with customers and companies for timely payment.</li><li>Prepare and send customer statements and aging reports.</li><li>Reconcile accounts receivable balances and investigate any discrepancies.</li><li>Verify credit card settlements, direct billings, city ledger accounts, and other receivable transactions.</li><li>Coordinate with Front Office, Sales, Reservations, Events, and other departments to resolve billing and payment issues.</li><li>Process payments and ensure accurate posting in the accounting system.</li><li>Maintain proper documentation for all invoices, receipts, credit notes, and related transactions.</li><li>Assist with month-end closing activities, including receivables reconciliation and reporting.</li><li>Monitor overdue accounts and escalate long-outstanding balances to the Finance Manager.</li><li>Ensure compliance with hotel policies, internal controls, and financial procedures.</li><li>Support internal and external audits by providing required documents and information.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree or diploma in Accounting, Finance, or a related field.</li><li>2 to 4 years of experience in Accounts Receivable or hotel finance.</li><li>Previous experience in a 4-star or 5-star hotel is preferred.</li><li>Good knowledge of hotel accounting processes, city ledger, credit transactions, and receivables reconciliation.</li><li>Experience with hotel accounting systems and ERP systems.</li><li>Good knowledge of Microsoft Excel.</li><li>Strong attention to detail and accuracy.</li><li>Good communication and follow-up skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Pay: From AED3,500.00 per monthWork Location: In person

Accountant (Receivables)

Jungle Beige Advertising

The Assistant Bar Manager supports the Bar Manager in overseeing the daily operations of the bar, ensuring exceptional guest service, maintaining high beverage quality standards, maximizing revenue, controlling costs, and leading the bar team. The role is responsible for ensuring compliance with company policies, health and safety regulations, and liquor licensing requirements.Key ResponsibilitiesOperational Management<ul><li>Assist in managing the daily operations of all bar outlets.</li><li>Ensure efficient and smooth bar service during all operating hours.</li><li>Maintain high standards of cleanliness, hygiene, and presentation.</li><li>Monitor beverage preparation and service according to hotel standards.</li><li>Ensure all opening and closing procedures are completed correctly.</li><li>Resolve guest complaints professionally and promptly.</li></ul>Team Leadership<ul><li>Supervise bartenders, bar waiters, and support staff.</li><li>Conduct daily briefings and assign duties.</li><li>Train, coach, and motivate employees to deliver excellent service.</li><li>Monitor staff performance and recommend disciplinary or reward actions.</li><li>Prepare duty rosters and ensure adequate staffing levels.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor beverage stock levels and conduct regular inventory counts.</li><li>Assist in ordering beverages, supplies, and bar equipment.</li><li>Minimize wastage, breakage, and beverage losses.</li><li>Ensure proper storage and rotation of stock (FIFO).</li><li>Monitor beverage costs and support cost-control initiatives.</li></ul>Financial Responsibilities<ul><li>Support the Bar Manager in achieving revenue and profitability targets.</li><li>Promote upselling of beverages and premium products.</li><li>Monitor daily sales and prepare operational reports.</li><li>Ensure accurate billing and cash handling procedures.</li></ul>Guest Service<ul><li>Deliver exceptional guest experiences and personalized service.</li><li>Build positive relationships with regular guests.</li><li>Handle guest feedback promptly and professionally.</li><li>Ensure responsible alcohol service at all times.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with UAE Municipality regulations and hotel policies.</li><li>Follow food safety, hygiene, and HACCP standards.</li><li>Ensure compliance with liquor licensing laws.</li><li>Maintain a safe working environment for guests and employees.</li></ul>Administration<ul><li>Assist in preparing daily, weekly, and monthly reports.</li><li>Maintain attendance and leave records for bar employees.</li><li>Coordinate with Purchasing, Stores, Kitchen, and Finance departments.</li><li>Support promotional events and beverage menu updates.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Hospitality Management or a related field.</li><li>WSET, bartending certification, or beverage-related certification is an advantage.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in hotel bar operations.</li><li>At least 1&ndash;2 years in a supervisory or assistant management role.</li><li>Experience in a 4-star or 5-star hotel is preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of wines, spirits, cocktails, beers, and beverage trends.</li><li>Inventory management and cost control skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in POS systems and Microsoft Office.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>Strong organizational and time-management skills.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Assistant Bar Manager

DoubleTree by Hilton Port Saeed

Role DescriptionThe Assistant Revenue Manager is a full-time, on-site role based in Dubai, responsible for supporting the optimization of room revenue and overall profitability for the property. This role involves monitoring daily pick-up, demand trends, and market conditions, while assisting in forecasting, pricing, and inventory control. The Assistant Revenue Manager collaborates closely with Sales, Marketing, Reservations, and Front Office teams to implement revenue strategies and ensure accurate rate loading in all distribution channels. The role includes preparing regular revenue reports, analyzing performance against targets, and recommending tactical actions to maximize RevPAR and contribution margins. The Assistant Revenue Manager also helps maintain compliance with revenue recognition and financial policies and supports the continuous improvement of revenue management processes and systems.Qualifications<ul><li>Candidates should possess strong Revenue Management and Revenue Recognition skills, with experience in hotel or hospitality environments.</li><li>Candidates should possess solid Finance and Accounting skills, including understanding of budgets, forecasts, and basic financial reporting.</li><li>Candidates should possess robust Analytical Skills, with the ability to interpret data, identify trends, and translate insights into actionable strategies.</li><li>Relevant experience with hotel revenue systems, PMS/CRS, and channel management tools is beneficial.</li><li>Bachelor&rsquo;s degree in Finance, Accounting, Business, Economics, Hospitality Management, or a related field is preferred.</li><li>Strong Excel proficiency, attention to detail, and the ability to work collaboratively with cross-functional teams are advantageous.</li><li>Effective communication skills in English; additional languages common in the region are an asset.</li></ul>Job Type: ContractWork Location: In person

Assistant Revenue Manager

Golden Sands Hotel Apartments

Skills Required:Must have a proven work experience as a Receptionist, Front Office Representative or similar roleMust have an excellent spoken and written communication skills.Must have an excellent customer service skills.Must have professional attitude and appearanceMust have an excellent organizational skillsMust have ability to be resourceful and proactive when issues ariseMust have a professional phone demeanor, hands-on experience with office equipment (e.g. fax machines and printers)Must have strong computer software proficiency.Must have multitasking and time-management skills, with the ability to prioritize tasksMust be able to handle cash and credit transactions.Must have ability to maintain calm, polite, and patient in stressful situations.As a Receptionist, you will be the first point of contact for our company. Our Receptionist&rsquo;s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.Ultimately, a Receptionist&rsquo;s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.Duties &amp; Responsibilities:&middot; Greet and welcome guests as soon as they arrive at the front desk, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.&middot; Demonstrate comprehensive knowledge of Front Office procedures and computer system.&middot; Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.&middot; Anticipate guest&rsquo;s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.&middot; Use guest name whenever possible in accordance with hotel standards.&middot; Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP&rsquo;s.&middot; Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.&middot; Convey information and messages to appropriate personnel in a timely and efficient manner.&middot; Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.&middot; Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.&middot; Ensure all necessary information is obtained upon check-in, following hotel credit procedures.&middot; Be familiar with all vouchers and group billing procedures.&middot; Adhere to hotel credit procedures and policies at all times.&middot; Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.&middot; Maintain cash float and accurately handle money at all times.&middot; Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.&middot; Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.&middot; Maintain a clean and tidy work area in accordance with the hotel standards.&middot; Adhere to hotel policy regarding uniform and personal presentation.&middot; Ensure that your Manager is informed immediately of any emergency, security or health &amp; safety matter.&middot; Perform any additional duties as requested by Hotel Management.Pay: From AED10,000.00 per monthWork Location: In person

Receptionist (Emirati national only)

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