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female receptionist

housekeeping attendant - hotel cleanliness expert Jobs in Doha

hotel receptionist

SAFIR DOHA HOTEL

Job Title: Receptionist / Front Office Agent Location: Doha, Qatar Company: Safir Doha Hotel Job Type: Full-TimeJob DescriptionSafir Doha Hotel is seeking a friendly, professional, and customer-oriented Receptionist / Front Office Agent to join our Front Office team. The successful candidate will be responsible for providing excellent guest service, ensuring smooth check-in and check-out procedures, and assisting guests with their inquiries to create a positive hotel experience.Key Responsibilities<ul><li>Greet and welcome guests in a professional and courteous manner.</li><li>Handle guest check-in and check-out procedures efficiently.</li><li>Manage reservations, room assignments, and guest requests.</li><li>Answer phone calls and respond to guest inquiries promptly.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Coordinate with Housekeeping and other departments to ensure guest satisfaction.</li><li>Handle guest complaints and escalate issues when necessary.</li><li>Maintain accurate guest records and billing information in the hotel system.</li><li>Ensure the reception area is organized and presentable at all times.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s Degree in Hospitality Management or related field is preferred.</li><li>Minimum 1&ndash;2 years of experience in Front Office or customer service, preferably in the hospitality industry.</li><li>Good communication and interpersonal skills.</li><li>Presentable, friendly, and professional attitude.</li><li>Ability to work in rotational shifts, including weekends and holidays.</li><li>Knowledge of hotel reservation systems and Microsoft Office is an advantage.</li></ul>Preferred Qualifications<ul><li>Previous experience working in a hotel Front Office.</li><li>Knowledge of PMS systems (Opera or similar) is an advantage.</li><li>Multilingual skills are a plus.</li></ul>Job Type: Full-time

Receptionist

Hilton

<div>Receptionist I Arabic Speaker
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist I Arabic Speaker

Wyndham Hotels & Resorts EMEA

<div>
 <ul>
 <li>
 Handle hotel reception duties, including check-in, check-out, and guest inquiries.
 </li>
 <li>
 Proficient in Opera Cloud PMS and VICAS System for efficient front desk operations.
 </li>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Ability to provide exceptional customer service to hotel guests.
 </li>
 <li>
 Collaborate with other departments to ensure a smooth guest experience.
 </li>
 <li>
 Immediate joiners preferred.
 </li>
 <li>
 QID &amp; NOC required.
 </li>
 </ul>
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26017172
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Asistir al personal para acelerar los pagos problem&aacute;ticos (p. ej. problemas al procesar las tarjetas de cr&eacute;dito). Hacer un seguimiento con el hu&eacute;sped para comprobar que quede satisfecho con la soluci&oacute;n de sus problemas. Procesar todos los registros de ingreso de los hu&eacute;spedes mediante la confirmaci&oacute;n de las reservaciones, la asignaci&oacute;n de las habitaciones y la entrega y activaci&oacute;n de las llaves de las habitaciones. Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de d&eacute;bito o cr&eacute;dito. Anticiparse a las situaciones en las que se agota la disponibilidad de habitaciones y obtener alojamiento alternativo satisfactorio en caso de que el hotel no pueda alojar a los hu&eacute;spedes con reservaciones. Procesar todas las partidas de los hu&eacute;spedes, incluidos los cargos cuestionados o que se originan al abandonar la habitaci&oacute;n fuera de horario. Atender, registrar y procesar todas las llamadas, los mensajes, las solicitudes, las preguntas o las inquietudes de los hu&eacute;spedes. Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento para que las habitaciones se encuentren en perfectas condiciones al ingresar los hu&eacute;spedes. Preparar informes diarios (cantidad de llegadas y salidas), identificar solicitudes especiales y revisar los informes para comprobar su exactitud. Cobrar los cheques personales y los cheques de viajero de los hu&eacute;spedes. Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la informaci&oacute;n pertinente en los registros. Computar la caja al comenzar y finalizar el turno. Balancear y entregar los recibos seg&uacute;n las especificaciones de Contabilidad. Asistir a la gerencia en la capacitaci&oacute;n, motivaci&oacute;n y entrenamiento de los empleados; y servir como mentor o mentor departamental. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada. Anticiparse a las necesidades de servicio de los hu&eacute;spedes y atenderlas. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s. Asegurar el cumplimiento de las expectativas y los est&aacute;ndares de calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.
 
 
 Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:No se requiere experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 En Westin, nos comprometemos a empoderar a los hu&eacute;spedes para que recuperen el control y mejoren su bienestar cuando m&aacute;s lo necesitan mientras viajan, asegur&aacute;ndonos de que lleguen a ser la mejor versi&oacute;n de s&iacute; mismos. Para lograr nuestra misi&oacute;n de convertirnos en la marca de bienestar destacada en el sector hotelero, necesitamos empleados apasionados y comprometidos para hacer realidad los programas &uacute;nicos de la marca. Queremos que nuestros empleados adopten sus propias pr&aacute;cticas de bienestar tanto dentro como fuera del hotel. Eres el candidato ideal de Westin si eres apasionado, activo y te enorgulleces de c&oacute;mo mantienes tu bienestar, adem&aacute;s de ser optimista y aventurero.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Agent-Front Desk-Lead

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 As Guest Services Agent
 
 
 , you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Greet, check-in, and escort guests promptly to their rooms
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products
 
 
 </li>
 </ul>
 
 As Guest Services Agent, We Expect From You
 
 
 
 <ul>
 <li>
 Friendly, enthusiastic, passionate, Sociable
 </li>
 <li>
 Engaging, Genuine, Organised
 </li>
 <li>
 Minimum of 1 year of Front Office experience
 </li>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage
 </li>
 <li>
 Strong command of Microsoft Office products ,HMS
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Guest Services - Agent

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar &ndash; offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo&euml;l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.
 
 
 
 Our Team
 
 
 
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service, and passion.
 
 
 
 Who We Look For
 
 
 
 We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Warmly greet guests upon arrival and provide a high level of personalized service.
 </li>
 <li>
 Manage spa bookings and schedules, ensuring accurate and efficient appointment coordination.
 </li>
 <li>
 Handle guest inquiries in person, over the phone, or via email, providing detailed information about treatments, services, and products.
 </li>
 <li>
 Process payments and maintain accurate billing and transaction records.
 </li>
 <li>
 Coordinate with therapists and spa staff to ensure smooth guest flow and timely service delivery.
 </li>
 <li>
 Maintain cleanliness and ambiance of the reception area to reflect luxury standards.
 </li>
 <li>
 Promote spa services and retail products, supporting sales targets and guest satisfaction.
 </li>
 <li>
 Comply with all Four Seasons&rsquo; policies and procedures
 </li>
 <li>
 Introduce guests to spa services practitioners (massage therapists and fitness instructors, etc.)
 </li>
 <li>
 Ensure Golden is used at the reception and all relevant guest details are given to the Therapist
 
 
 </li>
 </ul>
 
 Preferred Qualifications And Skills
 
 
 
 <ul>
 <li>
 2-4 years of experience in a similar position with a luxury hotel or resort
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 <ul>
 <li>
 Deeply instilled values-based company culture
 </li>
 <li>
 Opportunities to build a successful career with global potential
 </li>
 <li>
 Unique strong culture - diversity of 50 different nationalities
 </li>
 <li>
 Living accommodation in a high quality, well-resourced apartment
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Employee Recognition Programs
 </li>
 <li>
 Complimentary nights at FS Hotels Worldwide
 </li>
 <li>
 Paid annual home leave tickets
 </li>
 <li>
 Complimentary meals in employee restaurants
 </li>
 <li>
 Free transportation to work
 </li>
 <li>
 Medical coverage
 
 
 </li>
 </ul>
 
 Work Authorization
 
 
 
 The Hotel will apply for the work authorization for a successful candidate.
 
 
 
 Learn More About Employment With Four Seasons
 
 
 
 You could also learn more about employment with Four Seasons via the following channels:
 
 
 https://www.facebook.com/FourSeasonsJobs
 
 
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 http://jobs.fourseasons.com
 
 
 https://twitter.com/FourSeasonsJobs
</div>

Spa/Health Club Receptionist

<div>
 
 Summary
 
 
 
 The Front Desk Agent serves as the first point of contact for guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role involves managing guest reservations, addressing inquiries, and coordinating with other hotel departments to deliver exceptional customer service. The front desk agent plays a critical role in creating a positive first impression and maintaining guest satisfaction throughout their stay.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Provide the guests information regarding the services of hotel, the type of rooms available.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
 <li>
 To handle the inquiries and make reservations as per the instructions given by the customers.
 </li>
 <li>
 Attend to guest complaints and resolve in the most satisfying and professional manner.
 </li>
 <li>
 Register guests and assigns rooms. Accommodates special requests whenever possible.
 </li>
 <li>
 Understands room status and room status tracking.
 </li>
 <li>
 Be familiar with all the Front Office software required for the Front Office Receptionist.
 </li>
 <li>
 Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
 </li>
 <li>
 Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange etc.
 </li>
 <li>
 Knowledgeable about room locations, types of rooms available, and room rates.
 </li>
 <li>
 Knowledgeable about Wyndham Rewards program and promotions, actively introducing to guests and reaching the monthly enrolment target.
 </li>
 <li>
 Providing superior service to Wyndham Rewards guests and able to identify their level with accordant benefits.
 </li>
 <li>
 Ensure that all hotel standards are met when serving the guests and handling information.
 </li>
 <li>
 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
 </li>
 <li>
 Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
 </li>
 <li>
 Use suggestive selling techniques to (up)sell rooms and to promote other services of the hotel.
 </li>
 <li>
 Maintain and market promotions.
 </li>
 <li>
 Ensure constant update of guest profiles/history regarding preferences, complaints etc.
 </li>
 <li>
 Review Front Office log and Trace File daily.
 </li>
 <li>
 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
 </li>
 <li>
 Be familiar with all in-house groups, VIP, Wyndham Rewards, long stay/return guests arrivals.
 </li>
 <li>
 Be aware of closed out and restricted dates.
 </li>
 <li>
 Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
 </li>
 <li>
 Work closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
 </li>
 <li>
 Assist Guest Service Manager in performing duties.
 </li>
 <li>
 Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
 </li>
 <li>
 Be familiar with all daily events in the hotel.
 </li>
 <li>
 Have knowledge of emergency procedures and assist as needed.
 </li>
 <li>
 Use proper etiquette at all times when communicating with guests and associates and on the telephone.
 </li>
 <li>
 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
 </li>
 <li>
 Maintains the cleanliness and neatness of the front desk area.
 
 
 </li>
 </ul>
 
 Experience, Certification &amp; Education
 
 
 
 <ul>
 <li>
 At least one year experience in same role in an international 5 star hotel brand
 </li>
 <li>
 High school diploma or higher
 </li>
 <li>
 Diploma in Hospitality or related courses an asset
 </li>
 <li>
 First aid certificate or other emergency related training certificates an asset
 </li>
 </ul>
</div>

Front Desk Agent

Explore 213+ Hotel receptionist in Doha this March. Find roles across top companies and apply now to boost your career.

213 hotel receptionist jobs In Doha

Receptionist

Receptionist I Arabic Speaker

Receptionist

Agent-Front Desk-Lead

Guest Services - Agent

Spa/Health Club Receptionist

Front Desk Agent