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Hilton

<div>Receptionist (Front Office) | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, a Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist (Front Office) | Hilton Dubai Palm

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As Front Office Receptionist, We Rely On You To
 
 
 
 <ul>
 <li>
 Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP
 </li>
 <li>
 Register all guests with required details and ensure all amenities are in room prior to guest arrival
 </li>
 <li>
 Always take the opportunity to exceed guest expectations
 </li>
 <li>
 Coordinate with the Bell desk and Concierge to assists guest with luggage upon check-in and checkout
 </li>
 <li>
 Check-in/check-out guests as per Shangri-La standards and procedures
 </li>
 <li>
 Ensure reception area is tidy and presentable, with all necessary stationery and materials
 </li>
 <li>
 Greet and welcome guests as soon as they arrive at the reception
 </li>
 <li>
 Direct visitors to the appropriate person and office
 </li>
 <li>
 Answer, and forward incoming phone calls as required
 </li>
 <li>
 Receive, sort, and distribute daily mail/deliveries
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
 <li>
 Has proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment
 </li>
 <li>
 Is proficient in Microsoft Office Suite and fully understands room operations
 </li>
 <li>
 Communicates with fluency in English (and local language)
 </li>
 <li>
 Must be detail-focused and guest-oriented
 </li>
 <li>
 Enjoys problem solving with a can-do attitude
 </li>
 <li>
 Has strong interpersonal skills, solid written and verbal communication skills
 </li>
 <li>
 Takes pride in being a hotelier and enjoys interacting with people
 </li>
 </ul>
</div>

Front Office Receptionist

<div>Door Attendant | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, a Doorman maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests. 
What will I be doing? 
As a Doorman, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Doorman with the hotel property influences the Guest's first impression, and therefore, must ensure always offer a professional and welcoming disposition. Specifically, the Doorman will perform the following tasks at the highest level of service:<ul><li>
Comply with Company brand standards at all times</li><li>
Welcome guests on arrival and assist with their luggage</li><li>
Maintain frequent contact with regular Guests and visitors</li><li>
Park Guests' cars on the hotel premises, as required</li><li>
Provide a driving service to Guests, as required</li><li>
Ensure cleanliness and safety of all hotel vehicles</li><li>
Keep up to date on all hotel services as well as VIPs and special events</li><li>
Be knowledgeable on external locations, attractions, and landmarks in the vicinity</li><li>
Project a professional manner with an emphasis on hospitality and guest service</li></ul>
What are we looking for? 
A Doorman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience working within the hotel, leisure, and/or retail sector</li>
<li>A valid driver's license with no outstanding driving restrictions or infringements</li>
<li>Meticulous personal presentation and strong communication skills</li>
<li>Strong good communication skills</li>
<li>Calm, courteous, and discreet demeanor</li>
<li>A good knowledge of the area and the country in general, preferred</li>
<li>A passion for working on team as well as autonomously</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Door Attendant | Hilton Dubai Palm

Millennium Plaza Downtown Dubai

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 <ul>
 <li>
 To provide our guests with an on brand personalized arrival and departure experience.
 </li>
 <li>
 To ensure guest ledgers are well controlled.
 </li>
 <li>
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values.
 </li>
 <li>
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 </li>
 <li>
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 </li>
 <li>
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 </li>
 <li>
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 </li>
 <li>
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 </li>
 <li>
 Achieve the daily set goals for the following:
 </li>
 </ul>
 <ol>
 <li>
 Marriott Bonvoy Enrolments.
 </li>
 <li>
 Up selling revenue.
 </li>
 <li>
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 </li>
 <li>
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 </li>
 </ol>
 <ul>
 <li>
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 </li>
 <li>
 Control high balance report on a daily basis.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 </li>
 <li>
 Acquire the proper product and service knowledge needed to perform your job properly.
 </li>
 <li>
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 </li>
 <li>
 Be aware of the hotel Fire and Emergency procedures.
 </li>
 <li>
 Perform daily buckets check against departure and clear the pending registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Trouble Shoot and/or assist guests with internet issues.
 </li>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 Ability to stand for long hours.
 
</div>

Guest Service Agent

IHG Hotels & Resorts

<div>
 At Crowne Plaza&reg; Hotels &amp; Resorts our goal is to make business travel work. That&rsquo;s where you come in. When you are part of the Crowne Plaza Hotels &amp; Resorts brand you&rsquo;re more than just a job title. At Crowne Plaza we look for people who are dynamic and passionate! People who excel in their role and help our guests succeed too.
 
 
 The soon to debut
 
 Crowne Plaza Dubai Marina
 
 will be the perfect location that completely understands Modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.
 
 
 With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.
 
 
 We have an exciting opportunity for you as
 
 Accommodation Attendant
 
 to join our enthusiastic pre-opening team at Crowne Plaza Dubai Marina.
 
 
 As Accommodation Attendant you are responsible for assisting the Human Resources team in managing all the respective Human Resources functions in order to meet the strategic business objectives. The role involves development and implementation of strategies and policies and will include key responsibilities such as:
 
 
 SPECIFIC DUTIES &amp; RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Reports to work on time in correct and clean uniform.
 </li>
 <li>
 Ensures cleanliness and hygiene is maintained at all times.
 </li>
 <li>
 Cleans all common areas and public areas in and around the accommodation.
 </li>
 <li>
 Prepares maintenance requests with regard to any repair and maintenance requirement in the accommodation.
 </li>
 <li>
 Follows-up on pending maintenance requests.
 </li>
 <li>
 Prepares rooms for new arriving colleagues.
 </li>
 <li>
 Ensures that room/accommodation of new arriving colleague is in hygienic and good condition.
 </li>
 <li>
 Maintains an inventory of all linen purchased for the colleagues
 </li>
 <li>
 Maintains the furniture store of the accommodation.
 </li>
 <li>
 Brings to the attention of the Accommodation Supervisor any complaint or concern regarding the accommodation.
 </li>
 <li>
 Ensures that any misuse of equipment or FF&amp;E in the accommodation is brought to the attention of the HR Manager.
 </li>
 <li>
 Any other tasks related to Accommodation and HR whenever instructed by the HR Manager.
 
 
 </li>
 </ul>
 
 General Responsibilities
 
 
 
 <ul>
 <li>
 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
 </li>
 <li>
 To generally promote and ensure good inter-departmental relations.
 </li>
 <li>
 To display a pleasant manner and positive attitude at all times, and to promote a good company image to guests and colleagues.
 </li>
 <li>
 To demonstrate pride in the workplace and display pleasant personal appearance at all times.
 </li>
 <li>
 To abide by Company and Hotel rules and regulations at all times.
 </li>
 <li>
 To ensure that standards required by Law are complied with and maintained at all times.
 
 
 </li>
 </ul>
 
 Occassional Responsibilities
 
 
 
 <ul>
 <li>
 Reports any equipment failures or problems to the Engineering department.
 </li>
 <li>
 Reports suspicious activities, persons or objects to the Security and Safety department.
 </li>
 <li>
 Participates in Trainings and other development activities as scheduled by the company.
 </li>
 <li>
 Participates in Corporate Social Responsibility programs organized by the company.
 </li>
 <li>
 To perform and comply with any reasonable request made by Management to the best of your ability.
 
 
 </li>
 </ul>
 The ideal candidate must 3 to 5 years of progressive work-related experience in the same role in a 5* city hotel in Dubai and has strong capabilities in handling administrative tasks &amp; organizing, detail-oriented and, with ability to work under pressure of deadlines and ever-shifting priorities in a fast-paced environment. Must promote and ensure good inter-departmental relations. Also must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude and ability to adapt to changing priorities and business needs.
 
 
 IHG is more than just a great place to stay; we are also one of UAE&rsquo;s best employers. We are looking for exceptional people like you to greet the world and be the spark that makes us even better.
 
 
 We passionately believe that it&rsquo;s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.
 
 
 We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 5,300 hotels in over 100 countries, the world is your oyster.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Accommodation Attendant at Crowne Plaza Dubai Marina

Jumeirah

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Jumeirah Burj Al Arab:
 
 
 
 Jumeirah Burj Al Arab, Dubai&rsquo;s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah&rsquo;s exceptional portfolio. Its sail-shaped structure, one of the world&rsquo;s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
 
 
 
 About the Job:
 
 
 
 An exciting opportunity has arisen for a Guest Services Executive to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
 </li>
 <li>
 Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
 </li>
 <li>
 Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
 </li>
 <li>
 Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
 </li>
 <li>
 Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
 </li>
 <li>
 Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling
 </li>
 </ul>
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 One or two years of experience in the same role with a luxury 5-star property; experience in the UAE is desirable, but not mandatory.
 </li>
 <li>
 Proficient in English and an additional language.
 </li>
 <li>
 Strong knowledge of Microsoft Office products and Opera (Cloud).
 </li>
 <li>
 Experience working in a multi-cultural environment.
 </li>
 <li>
 Confident in successfully handling complaints of various severity.&nbsp;
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Services Executive - Front Office - Jumeirah Burj Al Arab

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