guest relations manager

reservation agent (omani national) Jobs in Muscat

reservation agent (omani national)

reservations agent (omani only) Jobs in Muscat

reservations agent (omani only)

assistant front office manager Jobs in Muscat

assistant front office manager

butler service desk agent

hotel reservation agent

Marriott International

<div>Additional Information 
Job Number25202867 
Job CategoryReservations 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservations Agent (Omani only)

<div>Additional Information 
Job Number25200264 
Job CategoryReservations 
LocationJW Marriott Hotel Muscat, Madinat Al Irfan, Airport Heights, Muscat, Oman, Oman, 113 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Reservations Agent - Omani Only

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25202867
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IHG Hotels & Resorts

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your Day to Day
As a Reservations Agent, you will be the first point of contact for our guests &mdash; creating lasting impressions through your warm communication and attention to detail. You will:
<ul>
<li>Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.</li>
<li>Maximize revenue opportunities by upselling rooms, packages, and hotel services.</li>
<li>Ensure all bookings are processed accurately in the system and aligned with the hotel&rsquo;s standards.</li>
<li>Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.</li>
<li>Maintain up-to-date knowledge of room types, rates, and special promotions.</li>
<li>Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.</li>
</ul>
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul><li>Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.</li>
<li>Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Familiarity with Opera PMS or similar hotel systems preferred.</li>
<li>A passion for hospitality and a drive to deliver personalized, memorable service.</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent (Omani National)

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 
 Your Day to Day
 
 
 
 As a Reservations Agent, you will be the first point of contact for our guests &mdash; creating lasting impressions through your warm communication and attention to detail. You will:
 
 
 <ul>
 <li>
 Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.
 </li>
 <li>
 Maximize revenue opportunities by upselling rooms, packages, and hotel services.
 </li>
 <li>
 Ensure all bookings are processed accurately in the system and aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
 </li>
 <li>
 Maintain up-to-date knowledge of room types, rates, and special promotions.
 </li>
 <li>
 Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 Ideally, you'll have some or all of the following competencies and experience we're looking for:
 
 
 <ul>
 <li>
 Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.
 </li>
 <li>
 Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Familiarity with Opera PMS or similar hotel systems preferred.
 </li>
 <li>
 A passion for hospitality and a drive to deliver personalized, memorable service.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 25 December 2025
 
 
 
 Department:
 
 Sales &amp; Marketing
 
 
 
 Location:
 
 Oman - Muscat
 
 
 
 
 Description
 
 
 
 Executive in charge of reaching the targeted goals as defined in the Sales &amp; Marketing Plan.
 
 
 Responsible for orienting and following up to materialise the budgeted revenues of respective segments through existing clientele and key prospects.
 
 
 This position focuses on hotel&rsquo;s national and international key accounts / key prospects base.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise preparations and definition of the Sales &amp; Marketing Plan and manual for the department and participate in setting up the sales &amp; marketing policies, procedures and objectives.
 </li>
 <li>
 Determine the corporate/travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales &amp; Marketing Plan.
 </li>
 <li>
 Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales &amp; Marketing team.
 </li>
 <li>
 Handle budgets for miscellaneous sales activities and promotions.
 </li>
 <li>
 Actively involved in the recruitment of all members of the Sales &amp; Marketing Team in conjunction with People Services.
 </li>
 <li>
 Identify, retain and develop Talent within the team.
 </li>
 <li>
 Ensure that regular and appropriate communication is carried out with the Global Sales Offices that assist the Hotel Sales &amp; Marketing team in achieving their goals.
 </li>
 <li>
 Carry out on-boarding for all Sales &amp; Marketing colleagues.
 </li>
 <li>
 Follow the sales and marketing results (accounts&rsquo; room night productivity, revenue, etc.) and propose corrective actions if needed.
 </li>
 <li>
 Maintain and maximize the utilization of all automated sales and reservations systems involved with group business.
 </li>
 <li>
 Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel.
 </li>
 <li>
 Maintain permanent files for all corporate, group and travel trade account with strong room/night potential.
 </li>
 <li>
 Maintain and improve the efficiency of reservation centers, to ensure that information in reservation system&rsquo;s database is updated. Coordinate such insertions to be realized correctly with the Reservations Manager.
 </li>
 <li>
 Through various tools (e.g. media, social events, gatherings with competition etc.), explore economical data, new developments in certain companies&rsquo; structures, new assignments, industrial complexes, new business centers, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant staff.
 </li>
 <li>
 Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
 </li>
 <li>
 Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities.
 </li>
 <li>
 Supervise (and handle when necessary) the group and individual reservation requests. Follow-up the progress of the booked business.
 </li>
 <li>
 Set up the corporate rates for local/international companies / travel trade accounts as well as other commercial accounts.
 </li>
 <li>
 Collaborate with all local and overseas customers, make personal calls to accounts and trace potential customers.
 </li>
 <li>
 Supervise the existence of an efficient customer database system (SFA), which will be capable of identifying to report sales calls and other sales activities and maintain a vigorous updating exercise in certain periods of time.
 </li>
 <li>
 Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group.
 </li>
 <li>
 Cascade all relevant key information to the Sales &amp; Marketing team.
 </li>
 <li>
 Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile.
 </li>
 <li>
 Propose and coordinate the promotional activities undertaken by sales department and / or Food &amp; Beverage.
 </li>
 <li>
 Supervise the coordination with the other department heads to ensure quality of guest / group satisfaction
 </li>
 <li>
 Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business related events.
 </li>
 <li>
 Supervise the quotations of group and travel agency rates as well as international corporate rates offered for multinational companies (directly or through travel consortia&rsquo;s). Make sure that the respective Kempinski Global Sales Offices are informed of such quotations.
 
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Director Of Sales & Marketing

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
As IT Executive, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff. 
Qualifications<ul><li> 
Graduate from work-related School/University</li><li>Preferable prerequisite is four years experience in hotel business.</li><li>Deep knowledge in computer: Hardware, Software, Data Base, and Networking.</li><li>Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.</li></ul></div>

IT Executive

Explore 144+ Hotel reservation agent in Muscat this January. Find roles across top companies and apply now to boost your career.

144 hotel reservation agent jobs IN Muscat

Reservations Agent (Omani only)

Reservations Agent - Omani Only

Reservations Agent (Omani only)

Reservation Agent (Omani National)

Reservation Agent (Omani National)

Director Of Sales & Marketing

IT Executive