guest experience supervisor Jobs in Riyadh

guest experience supervisor

maintenance manager (f/m)

restaurant manager

health club manager

housekeeping manager

hotel service manager

Qiddiya Investment Company

<div>About the Role
Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project &mdash; it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up &mdash; Qiddiya is calling.
Job Summary
We are seeking a motivated and detail-oriented Hotel Asset Manager to join our growing team. This role is ideal for a candidate with at least 3 years of experience in hospitality asset management or development, who can manage hotel assets from concept and planning stages through to operations and performance optimization.
The Asset Manager will play a key role in maximizing the value of hotel assets by overseeing operator relationships, monitoring performance, and supporting development and pre-opening activities for new hotel projects. The ideal candidate will be an Arabic and English speaker, and have a strong understanding of both the local and international hospitality landscape.
Key Responsibilities<ul>
<li>
Asset Oversight</li>
<li><ul><li>Manage a portfolio of hotel assets across various stages &ndash; pre-development, development, pre-opening, and operations.</li>
<li>Monitor operator performance, ensuring alignment with ownership objectives and brand standards.</li>
<li>Analyze financial and operational KPIs (e.g., RevPAR, GOP, NOI, flow-through) and recommend strategies to improve performance.</li>
</ul></li><li>Development &amp; Pre-Opening</li>
<li><ul><li>Support feasibility studies, brand selection, and contract negotiations (HMA, TA, LOI).</li>
<li>Coordinate with development teams, designers, and project managers to ensure delivery aligns with brand and operational requirements.</li>
<li>Assist in pre-opening budget reviews, FF&amp;E procurement, and operational readiness activities.</li>
</ul></li><li>Strategic Planning &amp; Reporting</li>
<li><ul><li>Prepare asset management reports, investment memos, and board presentations.</li>
<li>Work closely with finance, legal, and development teams to ensure smooth execution of asset strategies.</li>
<li>Assist in annual business plan and CapEx reviews with hotel operators.</li>
</ul></li><li>Stakeholder Engagement</li>
<li><ul><li>Serve as a key point of contact between ownership, operators, and external consultants.</li>
<li>Conduct regular site visits and performance review meetings with hotel GMs and management teams.</li>
<li>Ensure compliance with local regulations and ownership standards.</li>
</ul></li>
</ul>Requirements<ul>
<li>
Bachelor&rsquo;s degree in hospitality management, or related field
</li><li>Minimum 3 years of relevant experience in hotel asset management, development, or hospitality consulting</li>
<li>Strong financial acumen and ability to interpret hotel operating statements and budgets</li>
<li>In-depth understanding of financial principles, budgeting processes, and asset lifecycle management.</li>
<li>Excellent communication and negotiation skills and stakeholder management capabilities</li>
<li>Proficient in Microsoft Excel, PowerPoint, and hospitality data tools (e.g., STR, HotStats)</li>
<li>Bilingual in Arabic and English (preferred)</li>
</ul><ul><li>Prior experience working with or for international hotel brands or operators (e.g., Marriott, Hilton, Accor)</li>
<li>Prior experience working within the master developer organisation, developing large hospitality or mixed-use projects
</li></ul>Benefits<ul>
<li>
Career development opportunities within a rapidly growing hospitality investment platform</li>
<li>Collaborative and dynamic work environment</li>
<li>Exposure to high-profile hotel and mixed-use developments in Saudi Arabia</li>
<li>Competitive salary and performance-based bonus</li></ul></div>

Manager - Hospitality Asset Management - CDUP 2079 CDU8

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About the Role:
As the Lobby Lounge Manager, you will be responsible for overseeing the daily operations of the Lobby Lounge, ensuring the highest standards of service, ambiance, and guest satisfaction. This is a hands-on leadership role that requires passion, attention to detail, and a deep understanding of luxury hospitality.
About Four Seasons Hotel Riyadh:
Located in the heart of the capital and nestled within the iconic 99-storey Kingdom Tower, Four Seasons Hotel Riyadh offers unmatched access to business districts, premier shopping centers, and cultural landmarks.
<ul><li>Accommodation : 276 spacious and light-filled rooms, including 39 luxurious suites.
</li><li>Food &amp; Beverage : Three exceptional restaurant venues with a combined seating capacity of 250 guests.
</li><li>Events : 7,213 sqm (77,640 sq ft) of versatile event space, including ballrooms and meeting rooms.
</li><li>Spa &amp; Wellness : A world-class spa featuring 8 treatment rooms for male guests and 1 exclusive treatment room for female guests, along with a state-of-the-art fitness center. Our spa team includes 25 dedicated professionals focused on delivering extraordinary service.
</li></ul>Your area of responsibility will be the Lobby Lounge.
Knowledge and Skills:
<ul><li>Exceptional Guest Service Skills : Proven ability to deliver a personalized and memorable guest experience in line with luxury hospitality standards.
</li><li>Leadership and Team Management : Strong leadership skills with experience in managing, training, and motivating a diverse team in a fast-paced F&amp;B environment.
</li><li>Operational Knowledge : In-depth understanding of lounge operations, including service flow, table management, hygiene standards, and guest engagement.
</li><li>Beverage and Culinary Knowledge : Familiarity with premium beverage service (tea, coffee, mocktails, cocktails, wines) and light dining menus, including afternoon tea.
</li><li>Strong Communication Skills : Excellent verbal and written communication in English (Arabic is a plus).
</li><li>Problem-Solving Ability : Skilled in handling guest concerns with professionalism and discretion.
</li><li>Attention to Detail : High standards in service quality, presentation, and ambiance.
</li><li>Organizational Skills : Ability to manage scheduling, inventory, and reporting efficiently.
</li><li>Sales and Upselling : Experience in driving revenue through personalized recommendations and promotional offerings.
</li><li>Tech-Savvy : Proficiency in POS systems, inventory software, and Microsoft Office (Excel, Outlook, Word).
</li></ul>What to Expect from Your Four Seasons Experience:
<ul><li>Competitive net salary in a tax-free environment
</li><li>Housing provided
</li><li>Transportation provided
</li><li>30 days&rsquo; vacation annually
</li><li>10 public holidays per year
</li><li>Paid annual home leave tickets
</li><li>Complimentary employee meals
</li><li>Medical and life insurance
</li><li>Employee Assistance Program
</li><li>Worldwide complimentary room nights at Four Seasons properties
</li><li>Laundry/dry cleaning service for work attire
</li><li>Exceptional growth and development opportunities
</li><li>Additional family benefits available</li></ul></div>

Lobby Lounge Manager - Four Seasons Hotel Riyadh

Almajdouie

Hotel Operations Manager Jobs in Al Olaya Summary: We are looking for a talented Female Sales Manager in Riyadh to drive sales strategies and manage client relationships. This role requires experience in the fitness equipment or health and wellness industry, where the candidate will lead sales initiatives and explore new business opportunities. Strong leadership, communication, and analytical skills are essential for success in this position.Summary: Drive sales and enhance customer experience as a Brand Sales Manager in Riyadh, Saudi Arabia. The ideal candidate excels in vendor relationship management, customer engagement, and inventory optimization. You will lead a cross-functional sales team, ensuring product solutions align with corporate goals and drive business growth. Strong problem-solving skills and strategic thinking are essential for success in this role.

Hotel Operations Manager Jobs in Al Olaya

Marriott International

<div>Additional Information 
Job Number25166920 
Job CategoryFood and Beverage &amp; Culinary 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Room Service Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Communicates areas in need of attention to staff and follows up to ensure follow through.</li></ul>
<ul><li>Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Room Service Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises service behaviors of employees and provides feedback to individuals.</li></ul> 
Room Service Financial and Budgeting Goals
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels</li></ul>
<ul><li>Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul> 
Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.</li></ul>
<ul><li>Trains staff and monitors adherence to all cash handling and credit policies and procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Room Service Manager

Al Ghalia Trading

Key Purpose To drive B2B sales growth, develop strong client relationships, and ensure long-term business success through strategic account management and team leadership.Core Responsibilities Business Development &ndash; Identify and acquire new clients; retain existing ones. Account Management &ndash; Maintain strong relationships and meet client needs. Sales &amp; Marketing &ndash; Drive sales through targeted strategies and market analysis. Negotiation &ndash; Handle contracts ensuring favorable outcomes for the company. Team Management &ndash; Lead, coach, and set goals for the B2B team. Data Analysis &ndash; Use sales data and feedback to guide decision-making. Communication &ndash; Effectively liaise with clients, internal teams, and leadership. Strategy Development &ndash; Craft long-term growth plans and optimize operations. Risk Management &ndash; Identify and mitigate business risks. Customer Service &ndash; Ensure high levels of satisfaction and resolve issues. Industry Knowledge &ndash; Stay informed of market trends and adapt strategies. Budget Management &ndash; Oversee and align spending with company objectives.Reports/Collaboration With Executive Chef. Operations Director. B2B Sales Manager. Boutique Manager. Food Safety &amp; Finance Teams.Required Skills &amp; Competencies Minimum 5 years of experience in the food industry within KSA. Strong network and contacts with hotels, caf&eacute;s, and restaurants. Passionate, customer-focused, strong communicator. Excellent leadership and networking skills. Strong background in customer service and food safety. Effective decision-making and problem-solving abilities.Job Types: Full-time, ContractExperience:<ul><li>hospitality : 10 years (Required)</li></ul>

B2B Manager - Hospitality

Hilton

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in the hotel industry</li><li>
Previous experience with Front Office Management Systems</li><li>
Previous experience with cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

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