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AL MASOOD GROUP OF COMPANY

HR Executive &ndash; Retail SupermarketThe HR Executive &ndash; HR Operations will be responsible for managing day-to-day HR operational activities across retail supermarket branch. This role ensures smooth execution of HR processes including recruitment support, attendance, payroll coordination, employee records, and compliance with company policies.Key Responsibilities:<ul><li>Manage end-to-end HR operations for retail store staff</li><li>Maintain employee records, contracts, and HR documentation</li><li>Coordinate attendance, leave management, and shift rosters</li><li>Support payroll processing and resolve salary discrepancies</li><li>Assist in recruitment, onboarding, and exit processes</li><li>Ensure compliance with labor laws and company HR policies</li><li>Handle employee queries related to HR matters</li><li>Coordinate HR trainings and staff engagement initiatives</li><li>Prepare HR reports such as headcount, attrition, and attendance</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>1&ndash;3 years of HR operations experience (retail/FMCG preferred)</li><li>Strong knowledge of HR policies, labor laws, and payroll coordination</li><li>Excellent communication and interpersonal skills</li><li>Ability to manage multiple stores and field coordination</li><li>Proficient in MS Excel and HR systems</li></ul>Job Type: Full-timeWhatsApp your CV at 0300-0643876Location: Gulzar e Hijri Scheme 33 opposite to PCSIR Society.Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

HR Executive

ibex. Pakistan

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 ibex. Pakistan is offering an exciting fresh job opportunity in Karachi! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis. The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach. Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment. PS: A sense of humor would help too
 
 
 
 
 
 
 !
 
 Responsibiliti
 
 
 <ul>
 <li>
 esProfessionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptl
 </li>
 <li>
 y.Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedure
 </li>
 <li>
 s.Convey interest in each customer through their words with courtesy, attention, a friendly and caring imag
 </li>
 <li>
 e.Providing alternatives to products/items, which are not available on the ecommerce websit
 </li>
 <li>
 e.Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedure
 </li>
 <li>
 s.Deliver exceptional customer service to every customer with empathy, patience and in a composed manne
 </li>
 <li>
 r.Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA regio
 </li>
 <li>
 n.Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on cal
 </li>
 <li>
 l.Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT
 </li>
 <li>
 ).Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issue
 </li>
 <li>
 s.Staying up to date with latest updates on CRM and other systems information, process changes and future update
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Qualificati
 
 
 <ul>
 <li>
 onsExceptional verbal communication skills in English is a mu
 </li>
 <li>
 st.Candidates must possess a clear American accent to easily explain and help the customer base in
 </li>
 <li>
 US.Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a pl
 </li>
 <li>
 us.Candidate should be 18 years or older (You will be required to show your CNIC during the intervie
 </li>
 <li>
 w).Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatti
 </li>
 <li>
 ng.Experience using CRM systems is a bon
 </li>
 <li>
 us.Fresh graduates and students searching for entry-level roles or call center jobs in Karachi/Lahore/Islamabad are encouraged to app
 </li>
 </ul>
 
 
 
 
 
 ly.
 
 Pay range and compensation pac
 
 
 
 kageIt is a full-time ibex. job opening in Pakistan. The role will be on-site in one of ibex. office&rsquo;s in Karachi/Lahore/Islamabad. Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practic
 
 
 
 
 
 
 es).
 
 Perks &amp; Ben
 
 
 <ul>
 <li>
 efits24/7 transport s
 </li>
 <li>
 ystemMedical and health insu
 </li>
 <li>
 ranceBo
 </li>
 <li>
 nusesIncen
 </li>
 </ul>
 
 
 
 
 
 tives
 
 Career Growth Opportunities at ibex. Pa
 
 
 
 kistanThis ibex. job role offers career growth pathways, depending on performance and interest, incl
 
 <ul>
 <li>
 uding:Customer Service Representative Supervisors/ Tea
 </li>
 <li>
 m LeadOffice Administrator / Operations Coord
 </li>
 <li>
 inatorTraining Speci
 </li>
 <li>
 alistsCross-campaign growth for more ex
 </li>
 <li>
 posureCross-departmental growth for specific interests like marketing, IT, HR
 </li>
 </ul>
 
 
 
 
 
 , etc.
 
 Equal Opportunity St
 
 
 
 atementibex. Pakistan is committed to diversity and inclu
 
 
 
 
 sivity.
</div>

Customer Success Specialist

Break Time Corner Market

Job Title: Senior Manager &ndash; Human ResourcesRole Summary: Strategic HR leader responsible for driving people initiatives aligned with global business objectives. Partners with leadership to build high-performance culture, scalable HR frameworks, and talent strategies across markets.Key Responsibilities:<ul><li>Partner with senior leadership to align HR strategy with regional and global business goals</li><li>Lead talent acquisition, succession planning, and leadership development initiatives</li><li>Drive performance management, employee engagement, and organizational effectiveness</li><li>Implement global HR policies, governance frameworks, and compliance standards</li><li>Oversee compensation, benefits, and benchmarking aligned with market competitiveness</li><li>Lead change management and transformation initiatives across business units</li><li>Utilize HR analytics and dashboards for data-driven decision making</li><li>Manage employee relations, ensuring a positive and compliant workplace culture</li><li>Collaborate with global HR teams on cross-border initiatives and best practices</li><li>Build and mentor high-performing HR teams</li></ul>Requirements:<ul><li>Master&rsquo;s degree in HR, Business Administration, or related discipline</li><li>12 &ndash;14 years of progressive HR experience, preferably in multinational organizations</li><li>Strong exposure to global HR practices and matrix structures</li><li>In-depth knowledge of labor laws, compliance, and governance frameworks</li><li>Demonstrated experience in strategic HR business partnering</li><li>Excellent stakeholder management and influencing skills at senior levels</li><li>Strong analytical mindset with experience in HR metrics and reporting</li></ul>Preferred Qualifications:<ul><li>International certifications (e.g., CHRP, CIPD, SHRM)</li><li>Experience in HR digital transformation and HRIS implementation</li><li>Exposure to multi-country workforce management.</li></ul>Pay: Rs400,000.00 - Rs500,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Senior Manager HR: 10 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Senior Manager HR

<div>
 
 Job Summary
 
 
 
 Ibex, on behalf of one of its international clients, is seeking a high-performing and articulate professional to join its team as a
 
 Client &ndash; HR Domain
 
 . This is a
 
 fixed night shift, onsite, client-facing role (Monday to Friday)
 
 that offers direct exposure to a global HR environment, where professionalism, strong communication, and ownership are essential. The position provides an excellent opportunity to work closely with international stakeholders, leverage HR systems expertise, and grow within a fast-paced, performance-driven organization.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related discipline.
 </li>
 <li>
 Previous experience in HR or HR-related functions is a strong plus.
 </li>
 <li>
 Proven experience working with HR-based software or enterprise HR platforms.
 </li>
 <li>
 Excellent command of spoken and written English.
 </li>
 <li>
 Strong proficiency in basic computer applications, including email, typing, and standard business tools.
 </li>
 <li>
 Demonstrated ability to communicate confidently and professionally with international clients.
 </li>
 <li>
 High adaptability and ability to thrive in a dynamic, evolving environment.
 </li>
 <li>
 Willingness and availability to work onsite during the night shift.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 As a Client Service Executive in the HR domain, you will serve as a trusted point of contact for clients, ensuring seamless HR-related service delivery. This role requires a combination of
 
 strong client management skills, HR knowledge, and hands-on software expertise
 
 , enabling you to provide tailored solutions and strengthen long-term client relationships.
 
 
 <ul>
 <li>
 Act as the primary point of contact for clients, delivering clear, confident, and professional communication at all times.
 </li>
 <li>
 Manage client requests and interactions using HR-based software platforms; hands-on experience with such systems is highly valued.
 </li>
 <li>
 Apply strong client service and relationship management skills to understand client needs and deliver accurate, HR-aligned solutions.
 </li>
 <li>
 Demonstrate exceptional verbal and written communication skills while engaging with international clients.
 </li>
 <li>
 Analyze and resolve HR-related client concerns using structured problem-solving and sound judgment.
 </li>
 <li>
 Maintain professionalism and composure in complex or high-pressure situations.
 </li>
 <li>
 Contribute to continuous service improvement through feedback, quality initiatives, and collaboration.
 </li>
 <li>
 Identify opportunities to recommend HR-related products or services aligned with client needs and business objectives.
 </li>
 </ul>
</div>

CSR-HR for Health - PK

Romeo Staffing Agency

Job Description &ndash; Client Support RepresentativeJob Title: Client Support Representative Location: PECHS, Karachi (near The Bank of Punjab Street) Salary: PKR 55,000 &ndash; 75,000+ (Depending on Experience &amp; Skills) Timing: 6 PM &ndash; 3 AM (Monday to Friday) Company: Romeo Staffing Agency (RSA)About the RoleRomeo Staffing Agency is looking for a professional and client-focused client support representative to manage front office operations and serve as the first point of contact for visitors, clients, and staff.This role requires strong communication skills, a polished appearance, and the ability to handle administrative and coordination tasks efficiently in a fast-paced, professional environment.The ideal candidate will ensure a welcoming experience while maintaining smooth day-to-day front desk operations. Client Support Representative &ndash; Job DescriptionWe are seeking a compassionate and detail-oriented Client Support Representative to join our healthcare agency team. The ideal candidate will serve as the primary point of contact for clients, patients, and healthcare professionals by providing administrative support, handling inquiries, scheduling services, and ensuring a high level of client satisfaction.Key Responsibilities<ul><li>Respond to client and patient inquiries via phone, email, in a professional and empathetic manner.</li><li>Assist clients with appointment scheduling, service coordination, and healthcare program information.</li><li>Maintain accurate client records and update information in the system.</li><li>Coordinate communication between clients, caregivers, nurses, and healthcare staff.</li><li>Handle intake documentation, service requests, and follow-up communications.</li><li>Resolve client concerns and escalate complex issues to management when necessary.</li><li>Verify client information and ensure confidentiality in accordance with healthcare regulations and company policies.</li><li>Provide administrative support including filing, reporting, and data entry.</li><li>Ensure excellent customer service and maintain positive relationships with clients and families.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or a related field (preferred)</li><li>Previous experience in customer service, healthcare support, or administrative roles is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Ability to handle sensitive information with confidentiality and professionalism.</li><li>Basic knowledge of healthcare procedures and terminology preferred.</li><li>Proficiency in Microsoft Office and client management systems.</li><li>Strong organizational and multitasking abilities.</li></ul>Skills<ul><li>Client Relationship Management</li><li>Communication and Active Listening</li><li>Problem-Solving</li><li>Time Management</li><li>Data Entry and Record Keeping</li><li>Empathy and Compassion</li><li>Team Collaboration</li></ul>Preferred Qualities<ul><li>Patient-focused attitude</li><li>Professional and courteous demeanor</li><li>Ability to work effectively in a fast-paced healthcare setting</li><li>Strong attention to detail and accuracy in documentation</li></ul>Pay: Rs55,000.00 - Rs75,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Client Support Representative

Bioniks.org

The HR Manager is responsible for leading and managing the Human Resources function by developing and implementing HR strategies that support organizational objectives. The role oversees the complete employee lifecycle, including talent acquisition, HR operations, employee relations, performance management, policy development, compliance, and employee engagement while fostering a positive and high-performing workplace culture.Key Responsibilities<ul><li>Lead and manage the end-to-end recruitment process, including workforce planning, sourcing, screening, interviewing, candidate selection, offer management, and onboarding.</li><li>Collaborate with department heads to identify current and future hiring needs and ensure timely fulfillment of manpower requirements.</li><li>Oversee all employee onboarding activities, ensuring completion of joining formalities and employment documentation.</li><li>Manage the complete employee lifecycle, including confirmations, promotions, transfers, resignations, and separation processes.</li><li>Oversee employee exit procedures, including clearances, handovers, final settlements, and exit interviews, while analyzing attrition trends and recommending retention initiatives.</li><li>Prepare, review, and issue employment-related documents, including offer letters, appointment letters, confirmation letters, increment letters, promotion letters, warning letters, and termination letters.</li><li>Lead the performance management process by coordinating appraisal cycles, reviewing evaluation summaries, and supporting management with performance-related decisions.</li><li>Ensure accurate management of attendance, leave records, and timely payroll inputs.</li><li>Develop, review, and implement HR policies, procedures, and Standard Operating Procedures (SOPs) while ensuring compliance across the organization.</li><li>Ensure compliance with applicable labor laws, statutory regulations, and company policies.</li><li>Handle employee relations matters, grievances, disciplinary actions, investigations, and conflict resolution in a fair and professional manner.</li><li>Plan and execute employee engagement initiatives, recognition programs, wellness activities, and company events to promote a positive workplace culture.</li><li>Maintain complete, accurate, and confidential employee records in both physical and electronic formats.</li><li>Prepare and present HR reports and key workforce metrics, including recruitment, turnover, attendance, and performance data, to senior management.</li><li>Advise and support department heads on HR best practices, organizational development, employee performance, and workforce planning.</li><li>Lead, mentor, and develop the HR team to ensure operational excellence and continuous improvement.</li><li>Drive strategic HR initiatives that enhance employee experience, organizational effectiveness, and business performance.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's or Master's degree in Human Resource Management, Business Administration, or a related field.</li><li>Minimum 8&ndash;10 years of progressive HR experience, including at least 2&ndash;3 years in a managerial or leadership role.</li><li>Strong knowledge of recruitment, HR operations, employee relations, performance management, labor laws, and HR best practices.</li><li>Excellent leadership, communication, interpersonal, organizational, and problem-solving skills.</li><li>Proficiency in Microsoft Office and HRIS systems.</li><li>Ability to maintain confidentiality and handle sensitive information with professionalism.</li></ul>Pay: Up to Rs200,000.00 per monthWork Location: In person

HR Manager

Gym-sol software house

Job descriptionWe are looking for a HR Executive to assist in recruit and day to day HR tasks including but not limited to attendance management, leave management, payroll processing, maintain and update staff handbook and implement our HR policies and practices. You will be contribute to making the company a better place to work for our staff. We expect you to have knowledge of various HR functions and recruitment in the field of software development and digital marketing industry. We would like to onboard a committed and responsible individual and be impressed with your character and skills.Students cannot applyOffice timing: Candidate must be available for International Time Zones., Working Days: Monday to Saturday. Location: Nazimabad, KarachiResponsibilities<ul><li>Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.</li><li>Create and implement effective onboarding plans.</li><li>Develop training and development programs.</li><li>Assist in performance management processes.</li><li>Support the development and implementation of HR initiatives and systems.</li><li>Provide counseling on policies and procedures.</li><li>Support the management of disciplinary and grievance issues.</li><li>Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements.</li><li>Review employment and working conditions to ensure legal compliance.</li></ul>Requirements and skills<ul><li>Excellent verbal and writing skills and proficiency in English.</li><li>Proven experience as HR officer, administrator or other HR position.</li><li>Knowledge of HR functions (pay &amp; benefits, recruitment, training &amp; development etc.).</li><li>Understanding of labor laws and disciplinary procedures.</li><li>Proficient in MS Office; knowledge of HRMS is a plus.</li><li>Excellent communication and interpersonal skills.</li><li>Problem-solving and decision-making aptitude.</li><li>Strong ethics and reliability.</li><li>BSc/BA in business administration, social studies or relevant field; further training is necessary.</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per weekExperience:<ul><li>Human Resources: 1 year (Preferred)</li></ul>Language:<ul><li>English Fluent (Required)</li></ul>Work Location: In person

Human Resources Executive

Explore 74+ Hr representative in Karachi this August. Find roles across top companies and apply now to boost your career.