assistant manager workforce operations Jobs in Bahrain

assistant manager workforce operations

hr assistant (male)

hr internship

hr manager (bahraini national) Jobs in Bahrain

hr manager (bahraini national)

human resources

Training Plus Institute

Company DescriptionTraining Plus Institute (TPI) is a training and development institute located in Manama, Bahrain. Founded in 1996. TPI has established a strong reputation for delivering high-quality training in IT and management skills to help thousands of learners achieve their career goals.Job Vacancy: Quality &amp; Operations Officer (In the field of training and Human Development)Are you a strong leader who can improve quality, streamline operations, and ensure smooth day-to-day training delivery? If yes, we want you on our team!Key Responsibilities:<ul><li>Oversee training institute operations and daily workflow</li><li>Ensure quality standards for programs, assessments, and learning outcomes</li><li>Monitor KPIs and performance, track improvements, and report results</li><li>Manage compliance, documentation, and internal process improvements</li><li>Coordinate with trainers, HR, and management to support smooth execution</li><li>Handle student/learner service follow-up and issue resolution</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred in Business/Admin/Operations/Quality)</li><li>Proven atleast 5 years of experience in operations management and/or quality assurance</li><li>Strong knowledge of process improvement and KPI tracking</li><li>Excellent communication, coordination, and leadership skills</li><li>Familiarity with training/education environments is an advantage</li></ul>Interested candidates may send their CV to: Email : administratortraining@gmail.comJob Type: Full-timeWork Location: In person

Quality and Operations Officer (In the field of training and Human Development)

Marriott International

<div>Additional Information 
Job Number26076055 
Job CategoryFood and Beverage &amp; Culinary 
LocationBuilding 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience/background in European &amp; Mediterranean cuisine, food and beverage, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Ensuring Culinary Standards and Responsibilities are Met
<ul><li>Manages kitchen shift operations and ensures compliance with all Food &amp; Beverage policies, standards and procedures.</li></ul>
<ul><li>Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.</li></ul>
<ul><li>Assists Executive Chef with all kitchen operations and preparation.</li></ul>
<ul><li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li></ul>
<ul><li>Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.</li></ul>
<ul><li>Assists in determining how food should be presented and creates decorative food displays.</li></ul>
<ul><li>Maintains purchasing, receiving and food storage standards.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Performs all duties of kitchen managers and employees as necessary.</li></ul>
<ul><li>Recognizes superior quality products, presentations and flavor.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Follows proper handling and right temperature of all food products.</li></ul>
<ul><li>Operates and maintains all department equipment and reports malfunctions.</li></ul>
<ul><li>Checks the quality of raw and cooked food products to ensure that standards are met.</li></ul> 
Leading Kitchen Operations
<ul><li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li></ul>
<ul><li>Leads shifts while personally preparing food items and executing requests based on required specifications.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Maintains the productivity level of employees.</li></ul>
<ul><li>Ensures employees understand expectations and parameters.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Recognizes success performance and produces desired results.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul> 
Maintaining Culinary Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.</li></ul>
<ul><li>Trains employees in safety procedures.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Attends and participates in all pertinent meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Sous Chef - La Med

Accor

<div>
 
 Company Description
 
 
 
 Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.
 
 
 
 Job Description
 
 
 
 As a Government Relations Officer, you will be responsible for managing and maintaining effective relationships between the company and various government authorities in Bahrain. This role focuses on ensuring compliance with local laws and regulations, processing governmental documentation and approvals, and supporting the company in all matters related to labor, immigration, licensing, and regulatory requirements. You will act as the primary liaison between the company and government entities to facilitate smooth business operations and ensure timely completion of all official procedures.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Unleash the excitement: enticing rewards and unbeatable benefits are waiting for you!
 </li>
 <li>
 Ignite your skills with our cutting-edge Academies for rapid professional growth.
 </li>
 <li>
 Cultivate your talents and watch your career flourish, locally and globally.
 </li>
 <li>
 Drive change through impactful Corporate Social Responsibility activities.
 </li>
 <li>
 Immerse yourself in a vibrant work environment with extraordinary colleagues.
 </li>
 <li>
 Join us on a direct path to success as we skyrocket to new heights!
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Government Liaison: Serve as the primary point of contact between the company and government authorities, ministries, and regulatory bodies in Bahrain.
 </li>
 <li>
 Regulatory Compliance: Ensure the company's compliance with all applicable Bahraini laws, regulations, and governmental requirements.
 </li>
 <li>
 License &amp; Permit Management: Manage the application, renewal, and cancellation of commercial registrations, licenses, permits, and other official company documents.
 </li>
 <li>
 Visa &amp; Immigration Processing: Handle employee visa applications, work permits, residency permits, and related immigration procedures through relevant government authorities.
 </li>
 <li>
 Labor Relations: Coordinate with the Ministry of Labour and other relevant entities regarding labor regulations, employment matters, and workforce-related requirements.
 </li>
 <li>
 Documentation &amp; Records: Maintain accurate records of all government-related documents, approvals, renewals, and correspondence.
 </li>
 <li>
 Government Portal Administration: Utilize government e-services and online portals to process transactions efficiently and ensure timely submissions.
 </li>
 <li>
 Monitoring Regulatory Changes: Track changes in laws, regulations, and government policies, and communicate potential impacts to management.
 </li>
 <li>
 Issue Resolution: Address and resolve government-related issues, inquiries, or compliance matters promptly and professionally.
 </li>
 <li>
 Reporting: Prepare regular reports on the status of licenses, permits, visa processes, compliance requirements, and upcoming renewals.
 </li>
 <li>
 Stakeholder Coordination: Collaborate with internal departments such as HR, Finance, Legal, and Operations to ensure all government-related requirements are met.
 </li>
 <li>
 Audit &amp; Compliance Support: Provide documentation and support during government inspections, audits, and compliance reviews.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's degree in Public Administration, Business Administration, Law, Human Resources, or a related field.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum of 3&ndash;5 years of experience in Government Relations, Public Affairs, PRO services, or a related role in Bahrain.
 </li>
 <li>
 Strong knowledge of Bahraini labor laws, immigration regulations, commercial registration requirements, and government procedures.
 </li>
 <li>
 Proven experience managing licenses, permits, visas, and regulatory compliance processes.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills with the ability to build effective relationships with government officials and stakeholders.
 </li>
 <li>
 Strong organizational skills with attention to detail and the ability to manage multiple deadlines.
 </li>
 <li>
 Problem-solving and conflict-resolution abilities with a professional and diplomatic approach.
 </li>
 <li>
 Proficiency in spoken and written Arabic and English.
 </li>
 <li>
 Strong working knowledge of Bahrain government portals and e-services.
 </li>
 <li>
 Ability to work independently while maintaining confidentiality and professionalism.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 About Mantis Collection:
 
 Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian&rsquo;s vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLES
 
</div>

Government Relations Officer

Havelock One Interiors

<div>
 
 Job Purpose
 
 
 
 The Projects Manager will execute fast-track fit-out projects for retail stores, F&amp;B outlets, hotels, and commercial offices. Working independently, he/she will be responsible for the overall planning, coordination, and management of multiple projects by leading multi-disciplinary teams including subcontractors through project activities to meet client requirements and complete projects successfully, safely, within quality, within budget and on-time.
 
 
 
 Key Responsibilities Areas
 
 
 
 The PM oversees the overall management of projects and client servicing on behalf of the Company, encompassing the following functions:
 
 
 
 1-Project Management
 
 
 
 <ul>
 <li>
 Review tender programmes and convert them into construction programmes, including defining the client&rsquo;s direct procurement requirements and client meetings calendar
 </li>
 <li>
 Specify project objectives and plans including site set-up, planning and logistics. Delineation of scope, budgeting, scheduling, setting performance requirements, selection of project sub-contractors and allocating internal resources (e.g., QA/QC, Health and Safety and MEP Management)
 </li>
 <li>
 Set targets for procurement packages and vet sub-contractors&rsquo; tenders
 </li>
 <li>
 Decide on purchasing requirements (whether within or outside subcontractors&rsquo; remit)
 </li>
 <li>
 Ensure projects teams have sufficient resources, equipment, and labour. Plan into order to meet the project timescales and quality requirements
 </li>
 <li>
 Attend all site meetings with client and/or consultants as Company representative
 </li>
 <li>
 Approve interim payments for subcontractors and their final accounts
 </li>
 <li>
 Approve the Company&rsquo;s interim valuations before submission to our client/consultant
 </li>
 <li>
 Liaise and cooperate with in-house departments such as joinery manufacturing in Bahrain
 </li>
 <li>
 Maximise resource efficiency (e.g., labour, materials, and equipment)
 
 
 </li>
 </ul>
 
 2-Performance Management
 
 
 
 <ul>
 <li>
 Oversee the construction sites and associated site teams, and the management of vendors and trade subcontractors
 </li>
 <li>
 Maintain accurate records of construction progress across all projects and report to senior management on a weekly basis
 </li>
 <li>
 Ensure good communication between the Company and clients at all times
 </li>
 <li>
 Be responsible for health and safety on all sites under his management
 </li>
 <li>
 Ensure workers follow Company procedures
 </li>
 <li>
 Manage the rectification process on-time and on-budget
 </li>
 <li>
 Compile and submit Operations and Maintenance (O&amp;M) manuals to the clients upon project completion
 </li>
 <li>
 Manage close out procedure for all projects in accordance with contractual obligations and to high quality standards thereby compelling clients to give a positive review or testimonial
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 The Projects Manager (PM) should have worked with reputable fit-out contracting companies in the Middle East for at least 7-8 years
 </li>
 <li>
 Minimum of 10 years&rsquo; total work experience in the same field
 </li>
 <li>
 Very strong technical, execution and commercial abilities with sound knowledge of the woodworking business particularly the technical aspects relating to joinery and good manufacturing practices of timber, veneers, hardware, etc
 </li>
 <li>
 Proven track record as a successful leader at senior management level within the fit-out industry
 </li>
 <li>
 A very good knowledge of latest developments in the fit-out market. The candidate should be well-versed with the current trends and news influencing market and be able to suggest ideas to boost the Company&rsquo;s industry presence and build our brand
 </li>
 <li>
 Excellent communication and interpersonal skills and the ability to work successfully in a multinational market environment
 </li>
 </ul>
</div>

Projects Manager

Marsh Risk

<div>
 
 Graduate Development Program - Bahraini Nationals Only | Hiring now for program starting September 2026
 
 
 
 
 About The Program
 
 
 
 <ul>
 <li>
 Embark on a journey of growth as you undergo an intensive 24 months structured learning curriculum (starting in September 2026)
 </li>
 <li>
 An opportunity to gain a regional exposure and best practices within the areas of risk, strategy and people.
 </li>
 <li>
 You will be part of a reputable and recognized brand in the professional services industry working with and learning from industry leading experts in the field
 </li>
 <li>
 Unprecedented opportunity to meaningfully impact our clients and make a difference across the world and industries
 
 
 </li>
 </ul>
 
 What do we value?
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Final‑year students or recent graduates.
 </li>
 <li>
 Right to work in Bahrain.
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Outstanding verbal and written communication (Arabic native speaker with a strong command of English).
 </li>
 <li>
 Exceptional interpersonal skills and the ability to build relationships and work effectively in teams.
 </li>
 <li>
 High priority on communication skills, resilience, emotional intelligence and self‑learning ability.
 </li>
 <li>
 Strong business acumen, commercial awareness and results orientation.
 </li>
 <li>
 Problem solving, negotiation capability and logical sales/commercial thinking.
 </li>
 <li>
 Adaptability, learning agility and a proactive mindset.
 </li>
 <li>
 Good technical skills in Microsoft Excel and PowerPoint.
 
 
 </li>
 </ul>
 What makes you stand out? Qualifications and/or experience in one of the following areas:
 
 
 <ul>
 <li>
 Business Management, Sales/Marketing, Communication / Public Relations
 </li>
 <li>
 Accounting, Economics, Finance
 </li>
 <li>
 Insurance and Risk Management
 </li>
 <li>
 Human Resource Management
 </li>
 <li>
 Management
 </li>
 <li>
 Law
 </li>
 <li>
 Engineering (all specializations)
 </li>
 <li>
 Candidates who are recent graduates or final-year students with limited work experience (internships or entry-level customer service / sales experience welcome).
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 An unrivalled, foundational start to your career with a global leader in insurance broking and risk management.
 </li>
 <li>
 Join a large graduate cohort &mdash; collaborate, learn and build a regional network across offices.
 </li>
 <li>
 Strong employer brand and a performance‑driven environment.
 </li>
 <li>
 Access to Employee Resource Groups, volunteering and mentoring opportunities.
 </li>
 <li>
 Competitive salary and benefits package, plus annual leave and other standard company benefits.
 
 
 </li>
 </ul>
 
 Please apply with your CV in English.
 
 
 
 Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.
 
 
 Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 
 
 Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.
 
 
 
 R_351967
 
</div>

Graduate Development Program - Bahrain | Hiring now for program starting September 2026

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Waiter/ Waitress
 
 , you&rsquo;re not just providing food and drink service &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
 </li>
 <li>
 Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
 </li>
 <li>
 Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly &ndash; attention to detail is key!
 </li>
 <li>
 Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
 </li>
 <li>
 Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
 
 
 
 About The Team
 
 
 
 
 How We&rsquo;ll Help You Thrive
 
 
 
 
 Benefits
 
 
 
 At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
 
 
 Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
 
 
 Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
 
 
 Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
 
 
 Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
 
 
 <ul>
 <li>
 Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 </li>
 </ul>
</div>

Waiter/Waitress - CLAW BBQ

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. 
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist! 
Overall Role Purpose
Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization &amp; cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company&rsquo;s strategic plan and business imperatives through differentiation by Customer Service.
Your Tasks:
Process Development, Standardization &amp; Continuous Improvement<ul><li>
Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</li><li>
Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</li><li>
Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders
</li><li>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</li><li>
Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</li></ul>
Program &amp; Project Management<ul><li>
Lead and manage the end-to-end delivery of regional Customer Service programs and projects</li><li>
Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</li><li>
Act as the Customer Service lead for cross-functional projects
</li></ul>Stakeholders Management &amp; Governance<ul><li>
Act as the focal point and catalyst for Customer Service across MENA</li><li>
Ensure alignment and collaboration cross-functionally and between stakeholders</li><li>
Represent regional priorities and requirements in global forums</li><li>
Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</li><li>
Drive cost efficiency and productivity optimization initiatives across MENA</li><li>
Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</li></ul>
Customer Experience &amp; Service Excellence<ul><li>
Drive customer satisfaction by embedding best-in-class service standards</li><li>
Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</li><li>
Ensure adherence to Customer Service processes and CoE standards across countries</li><li>
Act as escalation point for complex customer issues and critical shipment-related incidents</li></ul>
Vendor &amp; Consulting Management<ul><li>
Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</li><li>
Ensure effective communication, transparency on progress, and risk management</li><li>
Oversee quality and impact of deliverables to support transformation objectives</li></ul>
Talent Development &amp; Engagement<ul><li>
Support the development of Customer Service-learning curricula and capability-building initiatives</li><li>
Deliver and contribute to training programs, including CIS and other development initiatives</li><li>
Build organizational capability in process excellence, analytics, and customer-centric practices</li><li>
Support attraction, development, and retention of top Customer Service talents</li></ul>
Customer Service Operations Support<ul><li>
Support countries in maintaining adherence to Customer Service processes and operational standards</li><li>
Identify operational gaps and drive improvement actions</li><li>
Promote a high-performance culture focused on continuous improvement and customer excellence</li><li>
Contribute to the effectiveness of day-to-day Customer Service operations when required</li></ul>
Growth Enablement<ul><li>
Identify and promote opportunities for revenue generation through Customer Service channels</li><li>
Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</li></ul>
Additional support<ul><li>
Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</li><li>
Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</li><li>
Support customers service sub-functions Performance Excellence, Tools &amp; Tech when needed.</li></ul> 
Your Profile:<ul><li>
University degree. MBA is a plus</li><li>
Excellent Communication skills</li><li>
Proficiency in data analysis and visualization tools (PowerBI..etc)</li><li>
Strong collaboration and teamwork skills</li><li>
Excellent Software skills (Microsoft and AI tools
</li><li>Knowledge/Experience in Business Process Model, Project Management is a plus</li><li>
Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</li></ul>
Our Offer:<ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit programm.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! 
We look forward to receiving your application!</div>

Senior Manager Process, Development & Programs, Customer Service, MENA

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