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call center representative - remote Jobs in Kansas City

call center representative - remote

compassionate caregiver needed – join our caring team! Jobs in Kansas City

virtual assistant

UniversalsHealthServices

We are searching for a polite (Part-time/full-time), professional Remote call center representative  to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</li></ul> To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative - Remote

Withum Wealth Company

Job Overview Withum Wealth Company is seeking a meticulous and self-motivated WFH Data Entry Specialist to join our dedicated team. This is a Full-Time, fully remote position, offering the flexibility to work from home. At Withum, we are guided by "The Withum Way," a philosophy rooted in integrity, trust, and transparency that shapes every aspect of our work. We are committed to delivering a world-class client experience and fostering a culture of meaningful opportunity for our team members. The successful candidate will play a crucial role in maintaining the accuracy and integrity of our data, which is fundamental to our operations and client service. This role offers a competitive hourly rate of $20 - $30 USD per hour. Responsibilities As a Data Entry Specialist, you will be responsible for accurately inputting, updating, and maintaining large volumes of information within our company databases and computer systems. Your primary duties will include: * Accurately entering data from various source documents into the prescribed computer system within time limits. * Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output. * Ensuring the absolute confidentiality of all company and client information. * Generating reports, storing completed work in designated locations, and performing backup operations. * Complying with data integrity and security policies. * Collaborating with the wider team to ensure data consistency and accuracy across all platforms. * Organising and sorting source documents to prepare them for data entry. Qualifications We are looking for a candidate with exceptional attention to detail and a passion for accuracy. The ideal candidate will possess: * Proven experience in a data entry role or a similar position. * Excellent typing speed and accuracy, with a keen eye for detail. * Proficiency in Microsoft Office Suite, particularly MS Excel, and familiarity with data programs. * Strong organisational and time-management skills, with the ability to work independently in a remote environment. * High level of integrity and discretion in handling confidential data. * Excellent written and verbal communication skills. * A minimum of a high school diploma or equivalent. Benefits At Withum Wealth Company, we value our team members and believe in creating a supportive and rewarding work environment. We are pleased to offer: * A competitive hourly wage. * The flexibility and convenience of a fully remote, work-from-home role. * The opportunity to be part of a professional team with a strong, positive culture. * Opportunities for professional growth and development. * A role where your contribution is valued and makes a direct impact on our client experience.

WFH Data Entry Specialist

Schat Communications

Job Overview Schat Communications is seeking a motivated and customer-focused Call Centre Representative to join our remote team. As a leading provider of wireless internet technology for communities across the Eastern Sierra, we are committed to delivering exceptional service and reliable connectivity. This is a fantastic opportunity for an experienced professional to become the first point of contact for our valued customers, providing support and ensuring a positive experience. This role is crucial to our mission of keeping our communities connected. Job Title: Call Center Representative - Remote Location: Michigan City, Indiana, United States (Fully Remote) Employment Type: FULL_TIME Salary: $25 - $100 USD per hour, commensurate with experience. Key Responsibilities As a Call Centre Representative, you will be responsible for managing customer communications and resolving their enquiries efficiently. Your duties will include:  <ul><li>Handling a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Identifying and assessing customers' needs to achieve satisfaction and resolution on the first contact.</li><li>Providing accurate, valid, and complete information by using the right methods and tools.</li><li>Assisting customers with troubleshooting basic technical issues related to their internet service.</li><li>Keeping detailed records of customer interactions, processing customer accounts, and filing documents.</li><li>Escalating unresolved issues to the appropriate internal teams for further investigation.</li><li>Meeting personal and team targets for quality, efficiency, and customer satisfaction.</li></ul>Qualifications and Skills The ideal candidate will possess a strong background in customer service and excellent communication skills. Key qualifications include:  <ul><li>Proven experience in a customer support or call centre role is essential.</li><li>Exceptional verbal and written communication abilities, with strong active listening skills.</li><li>A customer-oriented approach and the ability to adapt and respond to different types of characters.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using CRM systems and other relevant computer software.</li><li>The ability to work independently and manage your time effectively in a remote environment.</li><li>A dedicated, quiet home office space and a reliable, high-speed internet connection are required.</li><li>Experience within the telecommunications or technology sector is highly desirable but not essential.</li></ul> Benefits We value our employees and are pleased to offer a competitive and supportive package, which includes:  <ul><li>A highly competitive hourly wage.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>A collaborative and supportive team culture dedicated to success.</li><li>Opportunities for ongoing professional development and career progression.</li></ul>

beth@scanningsolutions.com

About the Role Scanning Solutions is seeking a Data Quality Analyst to help maintain the accuracy, consistency, completeness, and reliability of information within company systems. This position will review data, identify discrepancies, investigate errors, and support improvements to data-quality processes. Key Responsibilities * Review business data for accuracy, completeness, and consistency.* Identify duplicate, incomplete, outdated, or inconsistent records.* Investigate discrepancies and determine appropriate corrections.* Perform routine data-quality checks using spreadsheets and internal systems.* Document findings and data-quality activities.* Work with internal teams to resolve identified data issues.* Monitor recurring data problems and identify potential causes.* Prepare reports summarizing data-quality findings and trends.* Assist with data-cleanup and validation projects.* Follow established data-management and security procedures.* Maintain accurate records of corrections and quality-control activities.* Recommend process improvements that can reduce recurring data errors. Qualifications * Bachelor’s degree in data analytics, information systems, business, or a related field preferred.* Experience with data analysis, quality assurance, reporting, or database-related work is helpful.* Strong analytical and problem-solving skills.* Excellent attention to detail.* Experience working with spreadsheets and structured data.* Comfortable learning database and business software systems.* Strong written communication and documentation skills.* Ability to manage multiple assignments and meet deadlines independently. Benefits * Competitive hourly compensation.* Remote work environment.* Comprehensive training and onboarding.* Opportunities for professional development.* Collaborative and supportive workplace culture.* Additional company benefits may be available based on eligibility and employment status. Equal Employment Opportunity Scanning Solutions is committed to providing equal employment opportunities to qualified applicants. Employment decisions are based on qualifications, business needs, and applicable law.

Data Quality Analyst

Confidential

Job Overview We are currently seeking a dedicated and articulate Chat Support Associate to join a confidential organisation on a Full-Time or part time basis. In this role, you will be the first point of contact for customers, providing exceptional support and resolving enquiries through our live chat platform. The ideal candidate is a proactive problem-solver with a passion for delivering outstanding customer service. This position is based in Phoenix, Arizona, United States. The salary for this position is $65,000 - $75,000 USD per annum, dependent on experience. Responsibilities * Engage with customers in a professional, timely, and empathetic manner via live chat. * Accurately identify, assess, and resolve customer queries and concerns at the first point of contact. * Provide comprehensive information about products and services. * Troubleshoot technical issues and guide customers through to a resolution. * Meticulously document all customer interactions and update records in our CRM system. * Escalate complex or unresolved issues to the appropriate internal teams. * Collaborate with team members to improve customer service processes and standards. * Meet and exceed individual and team performance targets. Qualifications * Proven experience in a customer-facing role, ideally within a chat or digital support environment. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Fast and accurate typing abilities. * The ability to multitask, prioritise, and manage time effectively in a dynamic setting. * A high degree of computer literacy and familiarity with CRM systems. * A patient and customer-focused mindset with excellent problem-solving skills. * Strong attention to detail and a commitment to quality. * The ability to work independently while also contributing positively to a team environment.

Chat Support Associate

Record Retrieval Solutions

We are seeking a detail-oriented and organized Remote Office Assistant to provide administrative support to our distributed team. This fully remote position requires excellent communication skills, self-motivation, and the ability to manage multiple tasks efficiently in a virtual environment.<h3>Key Responsibilities</h3>Administrative Support<ul><li>Manage calendars, schedule appointments, and coordinate virtual meetings across time zones</li><li>Handle email correspondence and respond to inquiries professionally</li><li>Prepare documents, reports, presentations, and spreadsheets</li><li>Maintain digital filing systems and ensure document organization</li><li>Data entry and database management</li></ul>Communication &amp; Coordination<ul><li>Serve as the first point of contact for internal and external communications</li><li>Coordinate with team members, clients, and vendors via email, phone, and video calls</li><li>Facilitate virtual meetings including scheduling, sending invites, and preparing agendas</li><li>Take meeting minutes and distribute action items</li></ul>Operational Tasks<ul><li>Process invoices, expense reports, and basic bookkeeping tasks</li><li>Assist with onboarding new team members (documentation, account setup)</li><li>Manage inventory of office supplies and coordinate deliveries to remote staff</li><li>Support project management activities and track deadlines</li><li>Assist with travel arrangements and itinerary planning</li></ul>Technology &amp; Tools<ul><li>Proficiency with video conferencing platforms (Zoom, Microsoft Teams, Google Meet)</li><li>Manage cloud-based collaboration tools (Google Workspace, Microsoft 365, Slack)</li><li>Troubleshoot basic technical issues and coordinate IT support when needed</li></ul><h3>Required Qualifications</h3><ul><li>High school diploma or equivalent (Associate's or Bachelor's degree preferred)</li><li>1-2 years of administrative or office support experience</li><li>Proven experience working remotely or in a virtual team environment</li><li>Proficiency in Microsoft Office Suite or Google Workspace</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and time management abilities</li><li>Reliable high-speed internet connection and dedicated workspace</li><li>Ability to work independently with minimal supervision</li></ul><h3>Preferred Qualifications</h3><ul><li>Experience with project management tools (Asana, Trello, Monday.com, Notion)</li><li>Familiarity with CRM systems (Salesforce, HubSpot)</li><li>Basic accounting/bookkeeping knowledge</li><li>Social media management experience</li><li>Customer service background</li><li>Multilingual capabilities</li></ul><h3>Required Skills &amp; Attributes</h3>Skill CategorySpecific SkillsTechnicalGoogle Workspace, MS Office, video conferencing, cloud storageCommunicationProfessional writing, active listening, phone etiquetteOrganizationalPrioritization, multitasking, deadline managementSoft SkillsSelf-motivation, problem-solving, discretion, adaptability<h3>Work Environment &amp; Requirements</h3><ul><li>Location: Fully remote (specify timezone requirements if applicable)</li><li>Hours: Full-time (40 hrs/week) / Part-time (specify) / Flexible hours</li><li>Equipment: Company-provided laptop/software or BYOD with stipend</li><li>Internet: Minimum 25 Mbps download / 5 Mbps upload required</li><li>Availability: Core hours [specify, e.g., 9 AM - 5 PM EST] with flexibility</li></ul><h3>Compensation &amp; Benefits</h3><ul><li>Competitive salary range: $[XX,XXX - $XX,XXX] annually (adjust based on location/experience)</li><li>Health, dental, and vision insurance</li><li>401(k) with company match</li><li>Paid time off (PTO) and holidays</li><li>Professional development stipend</li><li>Home office setup allowance</li><li>Flexible scheduling options</li></ul>

Remote Office Assistant

Accumedradial

<h3>About the role</h3>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.<h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.

Email Support Specialist | Customer Service & Technical Support

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102 jobs In Kansas City

Call Center Representative - Remote

WFH Data Entry Specialist

Call Center Representative - Remote

Data Quality Analyst

Chat Support Associate

Remote Office Assistant

Email Support Specialist | Customer Service & Technical Support