customer service representative Jobs in Karachi

customer service representative

receptionist

business development representative Jobs in Karachi

business development representative

call center officer

call center representative Jobs in Karachi

call center representative

inbound call center representative

Minerva Research Solutions

<div>Location: Karachi 
 Department: Patient Experience &amp; Support 
 Employment Type: Full-Time | Night Shift<h2 class="jobSectionHeader">
Who We Are</h2>
Minerva Research Solutions is a leading Clinical Trial Management and Support organization, dedicated to elevating global healthcare outcomes through innovation, operational excellence, and uncompromising quality.
We partner with biotech, pharmaceutical, and healthcare institutions to deliver integrated services across the clinical trial value chain, from feasibility to closeout.
Our portfolio spans Data Operations, Patient Recruitment, and Regulatory Services, enabling clients to accelerate the development of breakthrough therapies with accuracy, agility, and regulatory confidence.
Governed by globally recognized standards such as FDA regulations and ICH-GCP, we ensure data integrity, participant safety, and reliable insights at every stage.
We are expanding our Customer Experience function and seeking a Spanish-speaking, customer-centric professional to join our high-performance team.<h1 class="jobSectionHeader">
Role Summary</h1>
As a Spanish Call Center Representative, you will be the frontline ambassador for Minerva, providing support to Spanish-speaking patients, partners, and stakeholders. You will ensure accurate, empathetic, and compliant communication, representing our values and service standards.<h1 class="jobSectionHeader">
Key Responsibilities</h1><ul><li>
Manage inbound and outbound interactions for Spanish-speaking patients and clients with professionalism and accuracy.</li><li>
Deliver a frictionless customer journey, proactively resolving concerns and providing tailored support.</li><li>
Support appointments, participant onboarding, and study-related communication while ensuring confidentiality.</li><li>
Maintain all interactions according to clinical research regulations and service quality standards.</li><li>
Collaborate with cross-functional teams to ensure timely issue resolution.</li><li>
Keep accurate CRM documentation for all interactions.</li><li>
Identify service gaps and escalate complex cases appropriately.</li><li>
Uphold Minerva&rsquo;s CX standards at all touchpoints.</li></ul><h1 class="jobSectionHeader">
Required Qualifications &amp; Experience</h1><ul><li>
Bachelor&rsquo;s degree in any discipline (or equivalent).</li><li>
Fluent in Spanish and English (neutral/US accent preferred in English).</li><li>
Minimum 1 year of international customer support experience (BPO, contact center, or shared services).</li><li>
Experience in healthcare, life sciences, or clinical research is a plus.</li><li>
Strong analytical thinking, emotional intelligence, and client-service orientation.</li><li>
Comfortable in a target-driven, high-volume, fast-paced environment.</li><li>
Proficient with CRM tools and MS Office applications.</li><li>
Willingness to work night shifts and adapt to business needs.</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Gain at Minerva</h1><ul><li>
Competitive salary with performance-based incentives</li><li>
Comprehensive medical insurance &amp; EOBI benefits</li><li>
Structured Learning &amp; Development programs and certifications</li><li>
Paid leave: annual, medical, casual</li><li>
Mental well-being and employee support programs</li><li>
Inclusive, collaborative, and growth-oriented culture</li><li>
Internal recognition &amp; engagement initiatives</li><li>
Technology-forward workplace</li><li>
Transportation facility for female staff &amp; conveyance allowance for male staff</li><li>
Night shift allowance</li><li>
Family-supportive policies, including parental leave</li><li>
Opportunities to contribute to community and social impact initiatives</li></ul><h1 class="jobSectionHeader">
Work Schedule</h1>
Monday &ndash; Friday 
 7:00 PM &ndash; 3:00 AM (On-site)<h1 class="jobSectionHeader">
Diversity, Equity &amp; Inclusion</h1>
Minerva Research Solutions is an Equal Opportunity Employer. We value diverse perspectives, encourage innovation, and empower every individual to reach their full potential.
0YEkxLxJQC</div>

Spanish-Speaking Call Center Representative (Night Shift – Onsite)

The Talenters

Outwerk Solutions is actively seeking experienced and results-oriented Calling Agents to play a pivotal role in boosting our company's sales. Freshers with excellent English communication skills are also encouraged to apply .As the voice representing our organization, the call center representative should exhibit exceptional English communication and interpersonal skills.Key Responsibilities:<ul><li>Quickly master and recall scripts for our services during calls.</li><li>Foster enduring customer relationships by exceeding expectations in customer engagement.</li><li>Proactively generate sales leads and adeptly manage the sales pipeline.</li><li>Discern customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.</li></ul>Requirements:<ul><li>Previous experience in the Call Center Industry is highly advantageous.</li><li>We also welcome fresh candidates with strong English speaking skills.</li><li>Proficiency in phone and verbal communication, complemented by active listening.</li><li>Exceptional English communication skills and a talent for interpersonal interactions.</li><li>Demonstrated competitiveness and self-assuredness.</li><li>Self-motivated with a relentless commitment to achieving results.</li></ul>Join our Outwerk Solutions team and become an indispensable part of our sales force. Whether you're an experienced professional or just starting your career, if you possess excellent English communication skills, we urge you to apply.Working days : Monday-FridayPart time: 6pm-1amFull time:6pm -3amIn Ramadan shift starts at 7:30 pmPlease share your CV at +92 3493613193 (WhatsApp) Walk-In Interviews between 08:00pm to 09:00pmLocation: Park Avenue, 1st Floor, Suit No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, Karachi, Pakistan.Job Types: Full-time, Part-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

International Call Center Representative (part time/full time)

Experts Communication

Experts Communication is looking for experienced, fluent, and International Call Center Representative are encouraged to apply.Location: North Nazimabad Block A, Karachi.Walk-in Interviews: Monday to Friday.Interview Timing: (8 pm-11 pm)Shift timing: 07:00 pm to 4:00 amOnly 5 working days Sat/Sun off.Able to work for night shift.Benefits:Basic salary 45k to 50kAttendance AllowanceUncapped commissionGrowth opportunities (Every 4 Months)Company-paid dinners every month etc.Quarterly picnicAnnual DinnerHealth InsurancePaid LeavesJob Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable with on-site work?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

International Call Center Representative

Telemarketing

A Customer Service Representative is responsible for assisting customers with inquiries, resolving complaints, and providing information about products or services. The role focuses on delivering a positive customer experience and maintaining customer satisfaction.Position: Call Center Executive &mdash; Client Support Role (No Sales Targets)Job Responsibilities:<ul><li>Handle inbound and outbound client calls in a professional manner</li><li>Provide accurate information and resolve client queries</li><li>Deliver high-quality customer support and service</li><li>Maintain proper call records and follow-up notes</li><li>Coordinate with internal teams when needed</li><li>Ensure a positive client experience on every interaction</li></ul>Why Join Us:<ul><li>No sales targets or pressure</li><li>Client support focused position</li><li>Fixed salary plus uncapped commissions</li><li>Daily and weekly performance incentives</li><li>Positive and collaborative work culture</li><li>Training and skill development programs</li><li>Career growth opportunities</li><li>Flexible working options</li></ul>Requirements:<ul><li>Good verbal communication skills</li><li>Customer-focused attitude</li><li>Basic computer knowledge</li><li>Ability to handle calls with patience and clarity</li><li>Call center or customer service experience is a plus, but not required</li></ul>Fixed Salary + Uncapped Commissions + Daily &amp; Weekly IncentivesApplication Question(s):<ul><li>Do you live near Gulshan-e- iqbal Karachi?</li></ul>Language:<ul><li>Fluent In English (Required)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you live in or near by Gulistan-e-Johar/Gulshan-e-Iqbal?</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Work Location: In person

Client Support Associate | Customer Service-(Part Time)

Ace Marketing

Ace Marketing We are looking for the position of Fresh &amp; Experienced International Caller in a similar field giving the services of outbound calls for our US clientsRequirements<ul><li>Must be proficient in English</li><li>Hardworking, punctual, and motivated</li><li>Matric / Intermediate / Bachelor&rsquo;s (Fresh candidates are encouraged to apply)</li><li>Ability to work the night shift (for US clients)</li></ul>Compensation &amp; Benefits<ul><li>Fixed Salary: Rs 35,000 per month</li><li>Uncapped Commissions</li><li>Daily &amp; Weekly Incentives</li><li>Pick &amp; Drop service for female staff</li><li>Full-time &amp; Part-time positions available</li></ul>Application Question<ul><li>Do you live near Gulistan-e-Johar?</li></ul>Languages<ul><li>Fluent English (Required)</li></ul>Job Type: Full-timePay: Up to Rs35,000.00 per monthWork Location: In person

Outbound Call Center Agents/ CSR- Evening/Night Shift

Zue Pvt Ltd

Job Title: Customer Service Representative - US Healthcare Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsiteJob Responsibilities:<ul><li>Answering the Inbound Calls from Patients and others</li><li>Transfer/route the calls to the relevant department or representative</li><li>Respond to the queries on which training or information already provided</li><li>Start supporting appointment management after the due training</li><li>Perform Outbound/Outreach calls to book/confirm follow-up appointments</li><li>Patient Engagement &amp; Upselling</li><li>Maintain Call Logs and Documentation</li><li>Ensure Call Etiquettes &amp; Compliance</li></ul>Ideal Candidate<ul><li>Experience in US-based customer service or US BPO processes</li><li>Healthcare BPO experience is a plus, but not mandatory</li><li>Prior experience handling US customers via inbound &amp; outbound calling</li></ul>Skills Required<ul><li>Excellent spoken English with neutral or US-friendly accent</li><li>Strong customer handling and call etiquette</li><li>Comfortable working with US time zones</li><li>Basic computer skills (CRM, call tools, email, data entry)</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Residential Area in Karachi? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Customer Service Representative - US Healthcare

Halan Microfinance Bank

<div>
 
 
 Call Center Officer
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a customer-focused Call Center Officer to handle inbound and outbound calls, resolve customer queries, and provide accurate information about the Bank&rsquo;s products and services while ensuring high service standards and compliance with policies.
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (minimum)
 </li>
 <li>
 1&ndash;3 years of call center or customer service experience (banking/financial services preferred)
 </li>
 <li>
 Fresh candidates with strong communication skills may also apply
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner
 </li>
 <li>
 Respond to customer inquiries related to accounts, cards, digital channels, and banking services
 </li>
 <li>
 Resolve complaints and escalate complex issues to relevant departments
 </li>
 <li>
 Provide accurate information on products, charges, and processes
 </li>
 <li>
 Record customer interactions in the system and maintain proper documentation
 </li>
 <li>
 Meet service quality standards and turnaround time (TAT) requirements
 </li>
 <li>
 Follow regulatory guidelines, data confidentiality, and call handling procedures
 </li>
 <li>
 Support cross-selling of bank products where appropriate
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Customer handling and problem-solving ability
 </li>
 <li>
 Basic computer and MS Office proficiency
 </li>
 <li>
 Ability to work in shifts
 </li>
 </ul>
</div>

Call Center Officer

Explore 284+ Inbound call center representative in Karachi this March. Find roles across top companies and apply now to boost your career.