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incident and problem management leader maternity cover

Coca-Cola HBC

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 The
 
 Incident &amp; Problem Manager
 
 within a Service Integration &amp; Management (SIAM) organization is responsible for managing the end-to-end process of incident and problem management to ensure minimal disruption to business operations. This role aims to swiftly restore normal service operation following incidents, and to proactively identify and resolve problems to prevent recurrence. The Incident &amp; Problem Manager works collaboratively across multiple service providers, ensuring alignment with ITIL v4 and IT4IT best practices to deliver seamless and integrated IT services, reporting to Service Management Platform Manager.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 &bull; Incident Management:
 
 
 
 o Coordinate and manage the incident management process end-to-end, ensuring incidents are logged, categorized, prioritized, and resolved within agreed service levels across vendors.
 
 
 o Act as the escalation point for complex multi-vendor incidents and transfer major incidents (IMCR) to Business Continuity team.
 
 
 o Ensure service providers provide timely and accurate communication to stakeholders during incidents, providing regular updates on status and actions taken.
 
 
 o Facilitate incident &amp; problem swarms to ensure smooth x-vendor collaboration on incidents.
 
 
 o Conduct post-incident reviews to identify root causes and corrective actions to prevent recurrence for repetitive incidents.
 
 
 o Monitor and report on incident trends, identifying areas for improvement.
 
 
 
 &bull; Problem Management:
 
 
 
 o Implement and manage the problem management process, ensuring problems are identified, logged, analyzed, and resolved in a timely manner.
 
 
 o Conduct root cause analysis (RCA) for problems, working with cross-functional teams to identify and implement permanent solutions.
 
 
 o Ensure timely maintenance of the Known Error Database (KEDB) and ensure it is up-to-date with known issues and workarounds.
 
 
 o Proactively identify problem trends and patterns, driving continuous improvement initiatives.
 
 
 o Develop and maintain problem management metrics and reports, providing insights to management and stakeholders.
 
 
 
 &bull; Collaboration and Communication:
 
 
 
 o Coordinate multiple service providers within the SIAM ecosystem to ensure cohesive and efficient incident and problem management processes.
 
 
 o Facilitate communication between service providers, ensuring alignment and effective resolution of incidents and problems.
 
 
 o Organize and lead regular incident and problem management reviews with stakeholders.
 
 
 
 &bull; Process Improvement:
 
 
 
 o Continuously improve incident and problem management processes in line with ITIL v4 and IT4IT best practices.
 
 
 o Identify opportunities for automation and optimization within incident and problem management activities.
 
 
 o Analyze data to identify trends, recurring issues, and problem patterns, using these insights to drive informed decision-making and continuous improvement initiatives.
 
 
 o Ensure documentation and knowledge articles are created and maintained for incident and problem management processes.
 
 
 
 &bull; Compliance and Governance:
 
 
 
 o Ensure compliance with organizational policies, standards, and regulatory requirements.
 
 
 o Participate in audits and ensure readiness for compliance checks related to incident and problem management.
 
 
 o Develop and maintain incident and problem management policies, procedures, and standards.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; ITIL v4 certification required; additional certifications in IT4IT or SIAM are a plus.
 
 
 &bull; Proven experience in incident and problem management within a complex, multi-vendor environment.
 
 
 &bull; Strong understanding of SIAM principles and experience working in a SIAM ecosystem.
 
 
 &bull; Excellent analytical and problem-solving skills, with a keen eye for detail.
 
 
 &bull; Strong leadership and communication skills, with the ability to manage multiple stakeholders.
 
 
 &bull; Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar
 
 
 &bull; In-depth knowledge of ITIL v4 and IT4IT best practices.
 
 
 &bull; Strong understanding of incident and problem management processes and techniques.
 
 
 &bull; Proficiency in conducting root cause analysis and implementing corrective actions.
 
 
 &bull; Ability to manage major incidents and lead cross-functional teams under pressure.
 
 
 &bull; Excellent written and verbal communication skills.
 
 
 &bull; Strong collaboration and interpersonal skills, with the ability to work effectively with diverse teams.
 
 
 &bull; Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Incident and Problem Management Leader (Maternity Cover)

<div>
 
 
 Department:
 
 Enabling Technology, Digital &amp; Technology Platform Services.
 
 
 
 Location:
 
 Cairo, Egypt.
 
 
 
 
 
 The
 
 Senior Incident &amp; Problem Management Leader
 
 plays a critical role within the Service Integration &amp; Management (SIAM) organization, accountable not only for the end-to-end execution of Incident and Problem Management, but also for process ownership, governance, and continuous service improvement for one of the core IT Service Operations processes (Incident, Problem, or Service Request Management).
 
 
 
 
 
 In addition to managing high-severity and complex operational issues, this role acts as the Single Point of Contact (SPOC) for one or more business-critical platforms (e.g. Supply Chain, Finance, Commercial, Data &amp; AI), handling senior-level escalations and ensuring operational performance meets business expectations.
 
 
 
 
 
 The Senior Leader works closely with Product Management, Platform Architecture, and ITSM Platform teams to ensure the ITSM platform of choice continuously evolves to support scalable, compliant, and efficient IT Service Operations.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 
 Incident Management
 
 
 
 &bull; Lead the end-to-end Incident Management process across a complex, multi-vendor SIAM ecosystem.
 
 
 &bull; Act as senior escalation point for high-impact and business-critical incidents, including escalations from senior management.
 
 
 &bull; Own and oversee Major Incident Management, ensuring effective war-room leadership, decision-making, and executive-level communication.
 
 
 &bull; Ensure incidents are managed in line with agreed SLAs, OLAs, and XLAs across all platforms and service providers.
 
 
 &bull; Drive post-incident reviews for major and recurring incidents, ensuring actionable outcomes and measurable improvements.
 
 
 
 Problem Management
 
 
 
 &bull; Lead the Problem Management process end-to-end, ensuring problems are identified, prioritized, analyzed, and permanently resolved.
 
 
 &bull; Ensure high-quality Root Cause Analysis (RCA) and follow-through on corrective and preventive actions.
 
 
 &bull; Govern the Known Error Database (KEDB) and ensure effective reuse of known errors and workarounds across service teams.
 
 
 &bull; Proactively identify systemic issues and recurring failure patterns, translating insights into service improvement initiatives.
 
 
 
 Process Ownership &amp; Governance
 
 
 
 As Process Manager for one of the core IT Service Operations processes (Incident, Problem, or Service Request Management), the Senior Leader will:
 
 
 &bull; Ensure process documentation is reviewed and updated at least every 6 months or upon material change.
 
 
 &bull; Define, monitor, and enforce process KPIs and compliance across all platforms and ITSM tools.
 
 
 &bull; Ensure consistent process adoption across vendors, platforms, and service teams.
 
 
 &bull; Participate in internal and external audits, providing evidence that the process is governed, controlled, and operating effectively.
 
 
 &bull; Own process improvements aligned with ITIL v4, IT4IT, and organizational standards.
 
 
 
 Business-Critical Platform SPOC
 
 
 
 &bull; Act as the primary operational SPOC for one or more business-critical platforms (e.g. Supply Chain, Finance, Commercial, Data &amp; AI).
 
 
 &bull; Develop a deep understanding of platform-specific risks, dependencies, and business impact.
 
 
 &bull; Ensure proactive engagement with platform owners, product teams, and service providers.
 
 
 &bull; Lead platform-specific Service Improvement Plans (SIPs) and track delivery of measurable outcomes.
 
 
 
 Service Improvement &amp; Senior Stakeholder Management (Expanded)
 
 
 
 &bull; Handle escalations from senior business and IT leadership with clarity, ownership, and credibility.
 
 
 &bull; Lead cross-functional Service Improvement Plans, ensuring actions are prioritized, tracked, and delivered.
 
 
 &bull; Provide regular insights on operational performance, risks, and improvement opportunities to senior stakeholders.
 
 
 &bull; Act as a trusted operational advisor to Product and Platform leadership.
 
 
 
 ITSM Platform Evolution
 
 
 
 &bull; Work closely with Product Management and ITSM Platform teams to ensure the ITSM platform continuously evolves to support IT Service Operations.
 
 
 &bull; Provide operational input into ITSM roadmap decisions, including automation, analytics, and process enablement.
 
 
 &bull; Ensure process requirements are translated into scalable and maintainable platform capabilities (e.g. workflows, KPIs, reporting).
 
 
 
 COMPLIANCE &amp; GOVERNANCE
 
 
 
 &bull; Ensure Incident and Problem Management processes comply with internal policies, regulatory requirements, and audit standards.
 
 
 &bull; Maintain audit readiness and support evidence-based assurance activities.
 
 
 &bull; Ensure governance forums (incident reviews, problem reviews, SIPs) operate effectively and deliver outcomes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or related field.
 
 
 &bull; ITIL v4 certification required; additional certifications in IT4IT or SIAM are a plus.
 
 
 &bull; Proven experience in incident and problem management within a complex, multi-vendor environment.
 
 
 &bull; Strong understanding of SIAM principles and experience working in a SIAM ecosystem.
 
 
 &bull; Excellent analytical and problem-solving skills, with a keen eye for detail.
 
 
 &bull; Strong leadership and communication skills, with the ability to manage multiple stakeholders.
 
 
 &bull; Experience with IT Service Management (ITSM) tools such as ServiceNow, BMC Remedy, or similar.
 
 
 &bull; In-depth knowledge of ITIL v4 and IT4IT best practices.
 
 
 &bull; Strong understanding of incident and problem management processes and techniques.
 
 
 &bull; Proficiency in conducting root cause analysis and implementing corrective actions.
 
 
 &bull; Ability to manage major incidents and lead cross-functional teams under pressure.
 
 
 &bull; Excellent written and verbal communication skills.
 
 
 &bull; Strong collaboration and interpersonal skills, with the ability to work effectively with diverse teams.
 
 
 &bull; Fluent English communication skills (verbal and written), with the ability to interact with stakeholders.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Senior Incident and Problem Management Leader

First Point Group

<div>
 
 
 BSS / CBS Support Engineer
 
 
 
 
 
 
 Location: Cairo, Egypt | 1 year contract
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 A global leader in telecommunications and digital infrastructure, this organization delivers cutting-edge network, cloud, and enterprise solutions to operators and governments worldwide. With a strong presence across emerging and mature markets, the company drives innovation in 5G, cloud computing, and digital financial services. Joining this team means working on mission-critical platforms that power millions of users while gaining exposure to large-scale, high-impact telecom environments.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 We are seeking a skilled BSS / CBS Support Engineer to join a telecom delivery team supporting Convergent Billing System (CBS), Business Enabling System (BES), and Mobile Money platforms. The successful candidate will ensure high availability, system stability, and operational excellence for telecom operator customers. This is a customer-facing role requiring strong troubleshooting capabilities, hands-on system configuration experience, and the ability to manage production environments, including night change operations.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Provide L2/L3 technical support for CBS, BES, and Mobile Money systems
 </li>
 <li>
 Perform system configuration across BES modules, UPC, Number Analysis, Invoice, DC, UVC, and related components
 </li>
 <li>
 Analyze logs, capture system traces, and troubleshoot production faults
 </li>
 <li>
 Conduct incident, change, and problem management activities following ITIL best practices
 </li>
 <li>
 Execute night change operations, system upgrades, and patch deployments
 </li>
 <li>
 Perform database operations, query execution, and data validation
 </li>
 <li>
 Compile CRL files and develop shell scripts for automation and troubleshooting
 </li>
 <li>
 Prepare and execute test cases, support UAT, and produce test reports
 </li>
 <li>
 Deliver technical training to local customer teams
 </li>
 <li>
 Maintain daily communication and reporting with customer stakeholders
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience in telecom BSS, CBS, BES, or Mobile Money environments
 </li>
 <li>
 Hands-on experience in charging and billing platforms
 </li>
 <li>
 Strong understanding of prepaid/postpaid charging architecture
 </li>
 <li>
 Familiarity with ITIL processes (Incident &amp; Change Management)
 </li>
 <li>
 Experience working in Linux/Unix environments
 </li>
 <li>
 Knowledge of SQL and database structures (Oracle/MySQL preferred)
 </li>
 <li>
 Experience in log analysis and fault localization
 </li>
 <li>
 Strong English communication skills
 </li>
 <li>
 Willingness to work night shifts for change activities
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 ITIL Foundation certification
 </li>
 <li>
 Experience working with telecom operators
 </li>
 <li>
 Experience in Mobile Financial Services (MFS) platforms
 </li>
 <li>
 Background in telecom managed services or support projects
 </li>
 </ul>
 
 
</div>

Business Support System Engineer

TrendAI

<div>
 
 When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
 
 
 
 
 About Trend Micro
 
 
 
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 
 
 
 Position Overview
 
 
 
 The Incident Response Coordinator with Egypt serves as the central point of contact between Trend Micro&rsquo;s IR team, internal stakeholders, and customers, ensuring smooth execution and successful outcomes of incident response engagements through effective coordination and communication.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Relationship Management: Establish and maintain strong relationships with key stakeholders including customers, sales, partners, and technical teams.
 </li>
 <li>
 Incident Management: Supporting the management of cyber incidents through the incident response lifecycle act as a liaison between Trend Micro IR Analysts and other stakeholders
 </li>
 <li>
 Coordinate Engagement Scoping: Develop a deep understanding of customers&rsquo; goals and outcomes to address their operational and security requirements and draft an engagement scope of work
 </li>
 <li>
 Resource Alignment: Coordinate and allocate appropriate resources and subject matter experts based on case requirements.
 </li>
 <li>
 Case Tracking: Monitor IR case progress and ensure timely task completion by IR analysts; draft summaries of ongoing operations and be able to provide oral updates/presentations for various levels of leadership.
 </li>
 <li>
 Information Gathering: Collect incident details, symptoms, remediation options, and associated risks to support stakeholder communication.
 </li>
 <li>
 Transition Management: Oversee the handoff of customers to standard support operations upon completion of IR engagement and delivery of the final report.
 </li>
 <li>
 Post-Incident Review: Lead post-incident review meetings and determine the necessity of post-mortems collaborating with Business Unit teams to design and implement long-term security solutions that enhance customer protection and support business growth
 </li>
 <li>
 Opportunities Support and Tracking: Support and track IR services relevant opportunities and documenting IR engagements and activities and present it
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 <ul>
 <li>
 Bachelor's degree in digital Forensics, Cybersecurity, Computer Engineering, Computer Science, Telecommunications/Electronics Engineering, Information Technology, or equivalent relevant professional certifications.
 </li>
 <li>
 Minimum 5 years of experience in IT or Cybersecurity-related roles.
 </li>
 <li>
 Fluent in Arabic and English (written and spoken).
 </li>
 <li>
 At least 3 years of experience in a customer interfacing role presenting technical information to both technical and non-technical audiences.
 </li>
 <li>
 Familiarity with DFIR processes and ability to absorb technical cybersecurity information.
 </li>
 <li>
 Basic knowledge in one or more cybersecurity domains.
 </li>
 <li>
 Based in or willing to relocate to Cairo, Egypt.
 
 
 </li>
 </ul>
 
 Preferred Experience
 
 
 
 <ul>
 <li>
 Experience in a similar role within a cybersecurity vendor or DFIR provider.
 </li>
 <li>
 Hands-on experience in DFIR-related roles.
 </li>
 <li>
 Experience in presales or business development, preferably in cybersecurity services.
 </li>
 <li>
 Experience in IT project management, especially security-related projects.
 </li>
 <li>
 Exposure to escalation management, customer success, technical account management, or people management.
 </li>
 <li>
 Experience creating/drafting cybersecurity service content and/or contracts.
 </li>
 <li>
 Certifications such as GCIL, CISSP, CISM, PMP, PRINCE2, GCIH
 </li>
 <li>
 Familiarity with Trend Micro products
 </li>
 <li>
 Fluency in French or Turkish.
 
 
 </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 
 
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 
 
</div>

Incident Response Coordinator

Banque Misr

<div>
 
 
 
 Job Description:
 
 
 
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to define policies for areas such as information security, data privacy, IT procurement, change management, and incident response. Ensure policies are comprehensive, practical, and communicated effectively
 </li>
 <li>
 Develop templates, checklists, and best practice documents to assist IT teams in adhering to standards.
 </li>
 <li>
 Develop communication strategies and materials to promote awareness and understanding of IT policies and standards across the organization.
 </li>
 <li>
 Collaborate with internal audit and compliance teams to identify non-compliance areas, gaps, and potential risks.
 </li>
 <li>
 Work closely with incident management and problem management teams to analyze performance-related incidents and problems, identify root causes, contribute to resolution efforts, and implement preventive measures to minimize recurrence. Coordinate post-incident reviews and lessons learned activities
 </li>
 <li>
 Facilitate initiatives to continuously improve IT performance and service delivery. Stay updated on emerging technologies, industry trends, and best practices related to performance management.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Job Specification:
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master's degree is a plus
 </li>
 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Strong knowledge of IT governance frameworks, such as COBIT, ITIL, or ISO 38500
 </li>
 <li>
 Familiarity with regulatory requirements, industry standards, and best practices related to IT governance, risk management, and compliance
 </li>
 <li>
 Ability to collaborate effectively with cross-functional teams
 </li>
 </ul>
</div>

IT Governance Officer

<div>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous
 </li>
 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Familiarity with IT infrastructure, systems, and data protection concepts
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Receive and analyze incident reports
 </li>
 <li>
 Conduct root cause analysis and close incidents
 </li>
 <li>
 Ensure high availability for each application related to the ORM incident, including disaster recovery, business impact analysis, recovery point objectives, and recovery time objectives
 </li>
 <li>
 Provide guidance and support in control remediation efforts.
 </li>
 <li>
 Supporting the implementation of IT resilience strategy aligned with business objectives.
 </li>
 <li>
 Define resilience objectives, key performance indicators, and incident response plans.
 </li>
 <li>
 Collaborate with business units to integrate IT resilience into the organization's business continuity management framework.
 </li>
 <li>
 Establish monitoring processes to track the resilience of IT systems and services.
 </li>
 <li>
 Promote awareness of potential risks and the importance of preparedness.
 </li>
 <li>
 Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.
 </li>
 </ul>
</div>

IT ORM Incident Officer

بنك التعمير والإسكان HD Bank

<div>
 
 
 
 Job Summary:
 
 
 
 
 The
 
 IT Policies &amp; Compliance Unit Manager
 
 is responsible for
 
 developing, implementing, and monitoring IT policies and ensuring compliance with regulatory and industry standards
 
 . This role ensures that the bank&rsquo;s IT practices
 
 align with legal, security, and governance requirements
 
 , mitigating risks associated with IT operations.
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 <ul>
 <li>
 Design, review, and update
 
 IT policies and procedures
 
 to ensure alignment with
 
 legal, regulatory, and industry standards (e.g., GDPR, PCI DSS, ISO 27001, COBIT, NIST, Central Bank of Egypt regulations, etc.)
 
 </li>
 <li>
 Ensure policies cover key areas such as
 
 cybersecurity, data privacy, data governance, business continuity, and disaster recovery
 
 .
 </li>
 <li>
 Coordinate with
 
 internal and external auditors
 
 to support IT compliance audits.
 </li>
 <li>
 Identify, assess, and mitigate
 
 IT-related compliance risks.
 
 </li>
 <li>
 Regularly review and test
 
 business continuity and disaster recovery (BCP/DR) plans
 
 to ensure compliance with IT governance requirements.
 </li>
 <li>
 Oversee the
 
 incident response process
 
 , ensuring swift reporting and remediation of IT security incidents.
 </li>
 <li>
 Provide
 
 guidance and training
 
 to IT staff and business units on
 
 IT policies, risk management, and compliance best practices
 
 .
 </li>
 <li>
 Prepare
 
 regular reports for senior management
 
 on IT risk exposure, compliance issues, and policy effectiveness.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 
 :
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Business Administration, accounting or a related field.
 </li>
 <li>
 
 Minimum 8+ years
 
 of experience in
 
 IT governance, compliance, risk management, or cybersecurity
 
 .
 </li>
 <li>
 Strong experience in
 
 developing IT policies, managing IT audits, and ensuring regulatory compliance
 
 .
 </li>
 <li>
 Proven track record in
 
 implementing IT governance frameworks and working with regulatory bodies
 
 .
 </li>
 </ul>
 
 
</div>

IT Policies & Compliance Unit Manager

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