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call center agent - bahrain Jobs in Bahrain

call center agent - bahrain

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desktop support technician-it Jobs in Bahrain

desktop support technician-it

front desk associate

it helpdesk agent

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

AHK Realty

Job Summary:The Assistant Manager &ndash; Hard Services is responsible for overseeing all technical operations related to MEP and hard services within the facility. This role ensures efficient management of preventive maintenance (PPM), corrective maintenance, and daily complaint resolution while maintaining compliance with safety, quality, and client standards. The position includes supervising technical teams, coordinating subcontractors, and ensuring smooth day-to-day operations across all hard services.Key Responsibilities:1. Operations &amp; Maintenance Management<ul><li>Oversee all hard services including HVAC, electrical, plumbing, firefighting, and mechanical systems.</li><li>Plan, schedule, and supervise Preventive Planned Maintenance (PPM) activities as per OEM and contractual requirements.</li><li>Ensure timely completion of corrective and reactive maintenance tasks.</li></ul>2. Daily Complaints &amp; Helpdesk Coordination<ul><li>Monitor and resolve daily maintenance complaints logged through the helpdesk/CAFMS system.</li><li>Allocate tasks to technicians and follow up to ensure prompt closure of service requests.</li><li>Conduct root-cause analysis for recurring issues and implement corrective actions.</li></ul>3. Team Supervision &amp; Performance<ul><li>Lead, supervise, and support technicians, supervisors, and outsourced teams.</li><li>Conduct toolbox talks, technical guidance, and on-site inspections.</li><li>Evaluate staff performance and ensure adherence to safety and quality standards.</li></ul>4. Contractor &amp; Vendor Management<ul><li>Coordinate with external vendors for specialized maintenance and service contracts.</li><li>Review and validate quotations, work permits, method statements, and risk assessments.</li><li>Ensure contractor work meets specifications and compliance requirements.</li></ul>5. Compliance, Reporting &amp; Documentation<ul><li>Maintain maintenance logs, PPM records, checklists, and asset registers.</li><li>Generate daily/weekly/monthly reports on maintenance performance and KPI achievements.</li><li>Ensure compliance with health, safety, and environmental regulations.</li></ul>6. Budgeting &amp; Resource Management<ul><li>Assist in budget preparation for spare parts, materials, tools, and manpower.</li><li>Monitor inventory levels and ensure optimal stock availability for routine operations.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Mechanical, Electrical, or related engineering field.</li><li>5&ndash;10 years of experience in Facilities Management, with at least 2&ndash;3 years in a supervisory or assistant manager role.</li><li>Strong technical knowledge of MEP and hard services systems.</li><li>Experience in PPM planning, CAFM systems, and handling daily maintenance complaints.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Key Skills:<ul><li>Hard Services Expertise (HVAC, Electrical, Plumbing, Mechanical)</li><li>PPM Planning &amp; Execution</li><li>Daily Complaint Handling</li><li>CAFM / FM Software (Maximo, Navarise, etc.)</li><li>Team Leadership</li><li>Vendor Management</li><li>Safety &amp; Compliance</li><li>Report Preparation</li></ul>Job Types: Full-time, Permanent

Assistant Manager

TAT IT Technolgies

<div>
 
 Urgent requirement for Data Scientist (
 
 
 Core AI / NLP Engineering) is required for our client in Bahrain
 
 
 
 
 Design and develop machine learning models to support AI-driven banking solutions is MUST
 
 
 
 
 Python (PyTorch, TensorFlow, LangChain, Hugging Face, OpenAI API, Anthropic Claude, etc.) is MUST
 
 
 
 
 LangGraph, AutoGen, CrewAI, Flowise, or similar agent frameworks is MUST
 
 
 
 
 Prompt engineering and orchestration (LangChain, LlamaIndex, Semantic Kernel, DSPy) is MUST
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and develop machine learning models to support AI-driven banking solutions
 </li>
 <li>
 Collaborate with data engineers to access and prepare data for modeling
 </li>
 <li>
 Apply statistical and ML techniques to solve business problems (e.g., churn prediction, credit
 </li>
 <li>
 scoring)
 </li>
 <li>
 Evaluate model performance and optimize for accuracy, precision, and recall
 </li>
 <li>
 Deploy models into production using MLOps frameworks and CI/CD pipelines
 </li>
 <li>
 Ensure models are explainable, auditable, and compliant with regulatory standards
 </li>
 <li>
 Work with business stakeholders to identify AI opportunities and define success metrics
 </li>
 <li>
 Document model assumptions, data sources, and performance benchmarks
 
 
 </li>
 </ul>
 Core AI / NLP Engineering
 
 
 <ul>
 <li>
 Python (PyTorch, TensorFlow, LangChain, Hugging Face, OpenAI API, Anthropic Claude, etc.)
 </li>
 <li>
 LLM fine-tuning (LoRA, PEFT, prompt tuning)
 </li>
 <li>
 Retrieval-Augmented Generation (RAG), vector databases (Pinecone, FAISS, Weaviate, Chroma)
 </li>
 <li>
 Prompt engineering and orchestration (LangChain, LlamaIndex, Semantic Kernel, DSPy)
 </li>
 <li>
 Knowledge of embeddings, tokenization, and transformer architecture
 </li>
 <li>
 Cloud AI tools: AWS Bedrock, Azure OpenAI, Vertex AI, OpenSearch, ElasticSearch
 </li>
 <li>
 Model evaluation: hallucination detection, grounding, and benchmarking (BLEU, ROUGE, TruthfulQA, etc.)
 
 
 </li>
 </ul>
 Software Engineering &amp; Backend Integration
 
 
 <ul>
 <li>
 RESTful and GraphQL APIs, webhooks
 </li>
 <li>
 Containerization and deployment (Docker, Kubernetes, CI/CD)
 </li>
 <li>
 Authentication and user/session management
 </li>
 <li>
 Data pipelines and microservices
 </li>
 <li>
 Knowledge of frameworks like FastAPI, Flask, NestJS, or Express
 </li>
 <li>
 Integration with enterprise data (SharePoint, Salesforce, SQL, internal APIs)
 
 
 </li>
 </ul>
 Agent Orchestration &amp; Tooling
 
 
 <ul>
 <li>
 LangGraph, AutoGen, CrewAI, Flowise, or similar agent frameworks
 </li>
 <li>
 Task-decomposition and reasoning chains
 </li>
 <li>
 Function calling, tool use, and API chaining
 </li>
 <li>
 Memory design (short-term vs long-term)
 </li>
 <li>
 Context management and grounding strategies
 
 
 </li>
 </ul>
 Conversational UX / Design
 
 
 <ul>
 <li>
 Conversation design frameworks (Google CCAI, Microsoft Bot Framework, Voiceflow, Botpress)
 </li>
 <li>
 Flow design and intent management (Dialogflow, Rasa, Cognigy)
 </li>
 <li>
 Tone, empathy, and personality design for AI personas
 </li>
 <li>
 A/B testing dialogue variants and measuring user satisfaction
 
 
 </li>
 </ul>
 Data &amp; Infrastructure
 
 
 <ul>
 <li>
 Data pipelines (Airflow, dbt, Kafka)
 </li>
 <li>
 Structured/unstructured data ingestion (PDFs, databases, APIs)
 </li>
 <li>
 Feature store and model registry management (MLflow, Kubeflow)
 </li>
 <li>
 Vector database deployment and optimization
 </li>
 <li>
 Monitoring, logging, and drift detection
 
 
 </li>
 </ul>
 Governance, Security &amp; Compliance
 
 
 <ul>
 <li>
 Model explainability (SHAP, LIME)
 </li>
 <li>
 Bias/fairness audits and data privacy
 </li>
 <li>
 Compliance with GDPR, ISO 42001, NIST AI RMF, and local banking regulations
 </li>
 <li>
 Secure prompt logging and audit trails
 
 
 </li>
 </ul>
 Products &amp; Strategy
 
 
 <ul>
 <li>
 Translating business problems into AI use cases
 </li>
 <li>
 Roadmapping and budget planning
 </li>
 <li>
 KPI design (accuracy, user satisfaction, automation ROI)
 </li>
 <li>
 Vendor management (OpenAI, Anthropic, AWS, etc.)
 </li>
 <li>
 Change management and user adoption
 
 
 </li>
 </ul>
 Skills: ai,design,nlp,data
</div>

Data Scientist (Core AI / NLP Engineering)

Projects Access and Scaffolding

Job description:We are seeking a highly motivated and customer-focused Guest Service Agent to join the front office team at our prestigious 5-star resort in Bahrain. The ideal candidate will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out. If you thrive in a fast-paced luxury environment and meet the specific criteria below, we encourage you to apply.Key Requirements &amp; Qualifications<ul><li>Experience: A minimum of 3 years of proven experience as a Guest Service Agent or similar role within a luxury 4-star or 5-star resort or hotel environment.</li><li>Language Proficiency: Absolute fluency (written and spoken) in both Arabic and English is essential for interacting with our diverse guest base.</li><li>System Knowledge: Mandatory proficiency in Opera Property Management System (PMS) is required.</li><li>Work Schedule: Must be willing and able to work flexible shifts, including nights, weekends, and public holidays, as necessitated by a 24/7 resort operation.</li><li>Attributes: Exceptional communication, interpersonal, and problem-solving skills. A professional demeanor and a passion for providing world-class hospitality.</li></ul>What You Will Do<ul><li>Perform efficient check-ins and check-outs, handling guest folios and transactions accurately.</li><li>Answer all guest inquiries and provide detailed information about the resort's services, facilities, and local attractions.</li><li>Manage guest complaints and resolve issues promptly and courteously to ensure satisfaction.</li><li>Process reservations, cancellations, and room changes using the Opera PMS.</li><li>Maintain a high level of professionalism and guest confidentiality at all times.</li></ul>Apply Today! We look forward to reviewing your application and welcoming a new exceptional talent to our resort familyJob Type: Full-timeJob Type: Full-timePay: BD200.000 - BD250.000 per month

Guest Service Agent

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for Data Scientists - Banking for our Bahrain operations with the following skillsets and terms &amp; conditions:
Years of Experience: 7 &ndash; 10 years
Qualification
Bachelor&rsquo;s Degree in Computer Science / Engineering 
Preferably BE Computer Science &amp; Engineering
Professional Training Required: Machine Learning, Deep Learning, MLOps, AI in Financial Services. 
Professional Qualification Required: Google Professional ML Engineer, Microsoft AI Engineer Associate Professional Licenses Required Not applicable. 
Professional Certifications Required: TensorFlow Developer Certificate, AWS Certified Machine Learning.
Must-Have:<ul><li>Proven hands-on delivery experience in banking, financial institutions, or insurance within Gen AI solutions such as chatbots, document analysis, etc., leveraging RAG and robust architecture with proper governance and security measures</li><li>Several years of ML experience with implemented use cases.</li><li>Hands-on work experience most of which in banking, financial institutions, or insurance industries.</li></ul>
Experience required:
Ability to build and deploy ML models using Python and relevant libraries. Understanding of supervised and unsupervised learning algorithms. 
Experience with model evaluation and performance metrics.
Familiarity with AI use cases in banking (e.g., fraud detection, personalization) Knowledge of data preprocessing and feature engineering. 
Ability to work with cloud-based ML platforms (e.g., Azure ML, AWS SageMaker). Understanding of MLOps and model lifecycle management. 
Ability to communicate insights and build explainable AI models. 
 
 
Core AI / NLP Engineering<ul><li>Python (PyTorch, TensorFlow, LangChain, Hugging Face, OpenAI API, Anthropic Claude, etc.)</li><li>LLM fine-tuning (LoRA, PEFT, prompt tuning)</li><li>Retrieval-Augmented Generation (RAG), vector databases (Pinecone, FAISS, Weaviate, Chroma)</li><li>Prompt engineering and orchestration (LangChain, LlamaIndex, Semantic Kernel, DSPy)</li><li>Knowledge of embeddings, tokenization, and transformer architecture</li><li>Cloud AI tools: AWS Bedrock, Azure OpenAI, Vertex AI, OpenSearch, ElasticSearch</li><li>Model evaluation: hallucination detection, grounding, and benchmarking (BLEU, ROUGE, TruthfulQA, etc.)</li></ul>
 
Software Engineering &amp; Backend Integration<ul><li>RESTful and GraphQL APIs, webhooks</li><li>Containerization and deployment (Docker, Kubernetes, CI/CD)</li><li>Authentication and user/session management</li><li>Data pipelines and microservices</li><li>Knowledge of frameworks like FastAPI, Flask, NestJS, or Express</li><li>Integration with enterprise data (SharePoint, Salesforce, SQL, internal APIs)</li></ul>
Agent Orchestration &amp; Tooling
<ul><li>LangGraph, AutoGen, CrewAI, Flowise, or similar agent frameworks</li><li>Task-decomposition and reasoning chains</li><li>Function calling, tool use, and API chaining</li><li>Memory design (short-term vs long-term)</li><li>Context management and grounding strategies.</li></ul>
Joining time frame: (15 - 30 days)</div>

Data Scientists - Banking

Swissbel

Swiss-Belhotel Seef is seeking a dynamic and service-oriented Front Office Agent to join our team. If you have a passion for hospitality and guest service excellence, we invite you to apply!Key Responsibilities<ul><li>Greet and register guests with courtesy and professionalism</li><li>Fluent in English; fluency in Arabic is an advantage</li><li>Handle check-ins, check-outs, and guest folios in line with hotel procedures</li><li>Manage room inventory and coordinate with Housekeeping for efficient room allocation</li><li>Resolve guest queries and disputes with promptness and professionalism</li><li>Promote SBEC membership and assist with enrolment and benefits</li><li>Ensure compliance with hotel policies, safety, and fire regulations</li><li>Support site inspections, inventory tasks, and other assignments as directed</li></ul>Qualifications &amp; Experience<ul><li>Diploma or Degree in Hotel Management is an advantage</li><li>Minimum 1 year experience in a similar role OR 2+ years in customer service</li><li>Strong interpersonal, communication, and sales skills</li><li>Proficient in Microsoft Office and Property Management Systems (PMS)</li><li>Knowledge of basic accounting.</li><li>High attention to detail and ability to multitask under pressure</li></ul>What We Offer<ul><li>Competitive salary and benefits</li><li>Professional development and training opportunities</li><li>A vibrant, multicultural work environment</li></ul>Job Type: Full-time

Guest Service Agent/Front Desk

Access hr sollutions

Location: BahrainIndustry: Fire Fighting Systems (Active &amp; Passive)Employment Type: Full-timeAbout the RoleWe are looking for an experienced Plumber with a valid Bahrain EWA License to join our fire-fighting systems team. The candidate will be responsible for installing, testing, and maintaining piping networks for fire-fighting systems including sprinklers, hydrants, pumps, and related mechanical components.Key Responsibilities<ul><li>Fire-Fighting System Installation</li><li>Install, repair, and maintain piping systems for:</li><li>Fire sprinkler networks</li><li>Fire hose reel systems</li><li>Hydrant and landing valve systems</li><li>Fire pump room piping</li><li>FM-200 / Clean Agent system piping (as applicable)</li><li>Carry out threading, grooving, welding coordination, pipe supports, valve installations, and line pressure tests and other plumbing works</li></ul>Qualifications &amp; Requirements<ul><li>Valid EWA Plumber License (mandatory).</li><li>Diploma/ITI certification in Plumbing, Mechanical, or related field.</li><li>Minimum 3&ndash;5 years of plumbing experience, ideally in fire-fighting or MEP projects.</li><li>Strong knowledge of fire-fighting piping standards (NFPA, local Bahrain Civil Defense rules).</li><li>Ability to read and interpret plumbing drawings, pipe routing layouts, and isometric diagrams.</li><li>Experience with GI, MS, HDPE, and CPVC fire-rated piping systems.</li><li>Good physical fitness and ability to work on construction sites.</li><li>Strong teamwork and communication skills.</li></ul>What We Offer<ul><li>Competitive salary and overtime benefits</li><li>Accomodation, transportation and work visa</li><li>Professional development opportunities</li><li>Supportive team and safe working environment</li></ul>Job Type: Full-timePay: BD80.000 - BD300.000 per month

Plumber - EWA License

Explore 165+ It helpdesk agent in Bahrain this January. Find roles across top companies and apply now to boost your career.