applications support specialist Jobs in Manama Bahrain

applications support specialist

front desk agent

it manager

customer service representative Jobs in Manama Bahrain

customer service representative

desktop support technicians Jobs in Manama Bahrain

desktop support technicians

it helpdesk

Computer World S.P.C.

Job Title: Helpdesk AnalystLocation: Bahrain &ndash; Locally Available Candidates OnlyWe are seeking a proactive and detail-oriented &quot;Helpdesk Analyst&quot; to join our IT support team.The Key Responsibilities:- Resolve Level 1 end-user IT issues, including account management and access problems.- Troubleshoot hardware, software, and peripheral/device issues.- Assist with new user onboarding and guide adoption of new technologies.- Provide remote or in-person support using helpdesk tools.Requirements:- 1&ndash;2 years of experience in helpdesk or IT support.- Fluent in Arabic and English with excellent communication skills.Job Types: Full-time, Contract Contract length: 12 monthsPay: BD400.000 - BD500.000 per month

Helpdesk Analyst

We&rsquo;re looking for a Helpdesk Agent with 4+ years of experience in Helpdesk and Customer Service, preferably within the Healthcare sector.Key Skills:<ul><li>Proficient in Arabic &amp; English (written and spoken)</li></ul><ul><li>Strong communication and customer-handling skills</li></ul><ul><li>Problem-solving &amp; critical thinking</li></ul><ul><li>Ability to deal with difficult customers</li></ul><ul><li>Good IT knowledge of computer hardware &amp; software</li></ul>Qualifications:<ul><li>ITIL Foundation certified</li></ul>If you&rsquo;re passionate about delivering excellent support and service, we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD400.000 per month

Helpdesk Agents

Bank ABC

<div>
 
 Bank ABC seeks to recruit a Microsoft Platform Lead in the Group Information Technology Infrastructure Department based in our Head Office, in Bahrain.
 
 
 
 
 
 The Microsoft Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft platform, particularly Active Directory, Exchange, Domain Controllers, Microsoft Defender, Microsoft Information Protection, Microsoft Cloud App, Microsoft Endpoint Manager, SharePoint, and other related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft platform to support our strategic objectives effectively.
 
 
 
 
 
 
 
 Responsibilities of the role:
 
 
 
 
 The Microsoft Platform Lead is responsible to design, implement and support various types of Microsoft system and services which enable collaboration, security, mobility, and analytics for the organization. Responsibilities also include system upgrades to the latest release and deployment of latest office automation technologies. Some additional core responsibilities include:
 
 
 
 
 <ul>
 <li>
 Lead the design, implementation, and management of the platform, ensuring alignment with IT goals and industry best practices for the financial service sector.
 </li>
 <li>
 Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for the Microsoft platform enhancements.
 </li>
 <li>
 Collaborate closely with Bank&rsquo;s Cybersecurity team to align architecture, features and roadmap for the Microsoft platform and applications, ensuring that security best practices are integrated into the design, configuration, and implementation process to mitigate threats and safeguard data.
 </li>
 <li>
 Lead the Microsoft application stack for the End User Productivity team including Office 365, SharePoint Online, OneDrive, Endpoint Manager (Intune and Configuration Manager), Teams etc.
 </li>
 <li>
 Coordinate with other technology teams to define and develop Microsoft strategy and deliver results in line with the approved strategy.
 </li>
 <li>
 Oversee Microsoft related activities/tasks to implement including ongoing updates to Office 365 product suite.
 </li>
 <li>
 Determine any major changes to Microsoft applications such as new features or underlying architectural changes that might require testing or infrastructure verification prior to implementation.
 </li>
 <li>
 Lead ongoing activities to leverage the capabilities of Office365 applications and services while increasing adoption and awareness across the bank.
 </li>
 <li>
 Work closely with Group Head of IT Infrastructure and the Productivity Infrastructure &amp; Services Manager to plan, architect, and report on Microsoft cloud migration activities.
 </li>
 <li>
 Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly.
 </li>
 <li>
 Ensure that Microsoft platform support resources have appropriate training and access to relevant documentation to resolve user issues.
 </li>
 <li>
 Stay current with Microsoft updates, releases, applications, and emerging technologies, evaluating their potential impact and relevance to the Bank.
 </li>
 <li>
 Ensure continued stability and support for the Microsoft product stack across the bank.
 </li>
 <li>
 Administer corporate cloud mobile device management solution.
 </li>
 <li>
 Assist in developing internal knowledge base and training materials related to Microsoft products.
 </li>
 <li>
 Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed.
 </li>
 <li>
 Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.
 </li>
 </ul>
 
 
 
 
 
 Other accountabilities include
 
 :
 
 <ul>
 <li>
 Manage, support and mentor Infrastructure administrators and Helpdesk team on platform/products.
 </li>
 <li>
 Manage assigned Infrastructure projects in the role of Project Manager from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.
 </li>
 <li>
 Act as project lead for additional phases of deployments Group wide covering all aspects of project management including but not limited to scheduling, resource management, budget planning and execution.
 </li>
 <li>
 Provide support and management for other technologies utilized within the Bank to complement and enhance productivity and Microsoft technologies, ensuring seamless integration and optimal performance across the IT ecosystem.
 </li>
 <li>
 Hardening of all applications and Windows Server operating systems supported by Infrastructure team in line with Information Security baseline policies.
 </li>
 <li>
 Infrastructure project management which includes ensuring projects are completed within budgeted guidelines and maintain best practices adhering to industry standards.
 </li>
 <li>
 Provide on-call support as needed, being available 24X7 to promptly address and resolve IT and, as needed, cyber incidents, ensuring minimal disruption to business operations and maintaining the integrity and security of the Microsoft platforms.
 </li>
 <li>
 Maintain order of scheduled maintenance tasks.
 </li>
 <li>
 Develop and maintain technical standards documentation including operational procedures.
 </li>
 <li>
 Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems.
 </li>
 <li>
 Perform system security related tasks as outlined in ABC policies, procedures, and guidelines.
 </li>
 <li>
 Test, Deploy and manage new technologies approved and adopted by the bank.
 </li>
 <li>
 Perform other miscellaneous technical duties as assigned.
 </li>
 <li>
 Provide technical assistance and support to IT teams in global branches as needed.
 </li>
 <li>
 Provide system availability, capacity utilization and other maintenance reports to line manager periodically.
 </li>
 <li>
 Participate in bank&rsquo;s Business Continuity &amp; Disaster Recovery tests.
 </li>
 <li>
 Manage vendors and ensure approved SLAs are followed and reviewed periodically.
 </li>
 </ul>
 
 
 
 
 
 
 Areas of Knowledge, Qualification and Experience
 
 
 
 <ul>
 <li>
 5 - 7 years&rsquo; hands-on experience and thorough understanding of Microsoft 365 platform/products and its features specifically Teams, OneDrive, Exchange Online, SharePoint Online, Viva and Power platforms.
 </li>
 <li>
 Proven experience in leading technical teams and driving successful Microsoft adoption initiatives.
 </li>
 <li>
 Working experience on latest Microsoft Server Operating systems.
 </li>
 <li>
 Bachelor&rsquo;s degree in Cloud Computing, Computer Science Information Technology, or related field.
 </li>
 <li>
 Relevant Microsoft Certifications preferred
 </li>
 <li>
 Knowledge of PowerShell for management of Microsoft services.
 </li>
 <li>
 Strong knowledge of cloud computing principles and experience with Azure Active Directory, Azure Information Protection, and other Azure services.
 </li>
 <li>
 Knowledge of Power BI to present data an advantage.
 </li>
 <li>
 Strong understanding of Microsoft 365 security, compliance and governance features
 </li>
 <li>
 Project Management skills.
 </li>
 <li>
 Practices and methods of systems administration and maintenance
 </li>
 <li>
 Good understanding of network protocols and usability
 </li>
 <li>
 Principles, practices, and techniques in the installation, maintenance and troubleshooting of server hardware and software.
 </li>
 <li>
 Knowledge of generic reporting tools
 </li>
 <li>
 Broad understanding of enterprise IT management processes i.e., Cobit 2019
 </li>
 </ul>
 
 
</div>

Microsoft Platflorm Lead

VAM SYSTEMS

<div>Company Description 
Job Description 
VAM Systems is currently looking for IT Governance &amp; Architecture Lead for our Bahrain operations with the following skillsets &amp; terms and conditions: 
Qualifications &amp; Experience 
<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field (Master&rsquo;s degree preferred).</li><li>
Professional certifications such as TOGAF, COBIT, ITIL, CISA, CISSP, or PMP highly desirable.</li><li>
10+ years of progressive experience in IT governance, enterprise architecture, or related roles.</li><li>
Proven experience working within a banking environment is a prerequisite.</li><li>
Strong knowledge of IT risk management, compliance, and audit processes.</li><li>
Demonstrated track record of defining and implementing enterprise architecture strategies and governance frameworks.</li></ul>
Skills &amp; Competencies<ul><li>
Strong leadership and stakeholder management skills.</li><li>
Excellent communication and presentation abilities for executive-level reporting.</li><li>
Analytical mindset with problem-solving and decision-making abilities.</li><li>
Ability to balance governance rigor with business agility and innovation.</li><li>
Strong knowledge of cybersecurity principles, security architecture, and InfoSec standards (e.g., ISO 27001, NIST).</li><li>
Understanding of emerging technologies, cloud adoption, and digital transformation trends.</li></ul>
Key Interfaces<ul><li>
Internal: Head of IT, IT Security, InfoSec, EPMO, Business Units, Risk &amp; Compliance, Internal Audit.</li><li>
External: Regulators, External Auditors, Vendors/Consultants.</li></ul> 
Key Responsibilities
IT Governance<ul><li>
Develop, implement, and maintain the IT governance framework, policies, and procedures aligned with COBIT, ITIL, and internal compliance requirements.</li><li>
Define and monitor IT performance metrics, SLAs, and KPIs to ensure accountability and transparency.</li><li>
Lead IT risk management practices including risk identification, assessment, and mitigation planning.</li><li>
Ensure compliance with internal policies, security standards, and audit findings.</li><li>
Support IT committees, steering groups, and senior management with governance reporting and recommendations.</li></ul> 
Enterprise Architecture<ul><li>
Establish and maintain enterprise architecture standards and frameworks (applications, data, technology, and security).</li><li>
Assess current state architecture and develop target state aligned with business strategy and transformation initiatives.</li><li>
Provide architectural oversight for new projects, ensuring alignment with IT strategy, security, and integration requirements.</li><li>
Review and approve solution designs, ensuring consistency, scalability, and cost efficiency.</li><li>
Maintain technology roadmaps, ensuring planned evolution of systems and infrastructure.</li></ul>
Collaboration &amp; Advisory<ul><li>
Act as a trusted advisor to IT leadership, providing insights on governance, compliance, and architecture matters.</li><li>
Collaborate with business, IT, and InfoSec stakeholders to ensure solutions are aligned with enterprise standards and security requirements.</li><li>
Provide guidance on vendor evaluations and technology acquisitions to ensure architectural alignment and cost-effectiveness.</li><li>
Facilitate knowledge sharing and best practices across IT teams.</li></ul> 
Terms and conditions
Joining time frame: (15 - 30 days) 
Additional Information 
Terms and conditions:
Joining time frame: maximum 4 weeks</div>

IT Governance & Architecture Lead - Banking

Bahrain Jobs

Job Summary:A Reputed contracting company in Bahrain is seeking a highly experienced and strategic IT Manager to lead and manage the company&rsquo;s IT operations, infrastructure, and digital initiatives. The ideal candidate must have proven expertise in Oracle ERP (all modules), network and infrastructure setup, IT security protocols, and team leadership. The role requires hands-on experience in managing similar responsibilities in a contracting or industrial environment.Key Responsibilities:<ul><li>ERP Management:</li></ul>o	Oversee and support all modules of Oracle ERP, including Financials, Supply Chain, HRMS, Projects, and Procurement.o	Liaise with department heads to ensure ERP functionalities align with business needs.o	Lead the implementation of upgrades, new modules, and performance tuning.<ul><li>Network &amp; Infrastructure:</li></ul>o	Manage the planning, design, implementation, and maintenance of network infrastructure, servers, and communication systems.o	Ensure high availability and optimal performance of IT infrastructure.o	Plan and execute IT infrastructure expansion aligned with company growth.<ul><li>IT Security:</li></ul>o	Implement and enforce robust cybersecurity policies and procedures.o	Conduct risk assessments, vulnerability scanning, and security audits.o	Oversee data protection and ensure compliance with regulatory standards.<ul><li>Team &amp; Vendor Management:</li></ul>o	Lead, mentor, and manage the internal IT team, fostering a culture of innovation and accountability.o	Coordinate with external vendors and service providers for IT services and solutions.o	Establish KPIs and performance metrics for the IT department.<ul><li>Project Management &amp; Strategy:</li></ul>o	Develop and manage IT budgets and cost-effective technology strategies.o	Lead key digital transformation initiatives across the organization.o	Report to senior management on IT performance, risks, and opportunities.________________________________________Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field. Master&rsquo;s degree or MBA is a plus.</li></ul><ul><li>Minimum of 10 years of experience in IT, with at least 3-5 years in a managerial role.</li></ul><ul><li>Hands-on expertise in Oracle ERP (all modules).</li></ul><ul><li>Proven experience in network architecture, server administration, cybersecurity, and data backup solutions.</li></ul><ul><li>Strong leadership, communication, and team management skills.</li></ul><ul><li>Ability to manage complex projects with cross-functional teams.</li></ul><ul><li>IT certifications (e.g., PMP, Oracle, Cisco, CISSP) are highly desirable.</li></ul>Job Type: Full-timePay: BD600.000 - BD1,000.000 per month

IT Manager

Peopleclick Learning

We are seeking a dynamic and experienced Sales Account Manager with sales and &amp; business development background to join our growing IT Consulting and Technical Products and staffing solutions team in the Middle East. As an Account Manager, you will play a key role in building and maintaining relationships with clients, ensuring they receive the best possible IT solutions and services tailored to their business needs.NOTE<ul><li>Experience with IT Services or consulting companies is a MUST ***</li></ul>RQUIREMENTS<ul><li>5+ years of Account management and business development experience in IT and Staffing industry</li><li>Experience working with large MNC and enterprise clients as well as IT services companies</li><li>Proven experience as an Account Manager in Middle East Staffing and IT industry.</li><li>Strong understanding of IT staffing, Products, Contracting, solutions, and trends.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to manage multiple clients and projects simultaneously.</li><li>Strong problem-solving skills and the ability to work independently.</li><li>Ability to negotiate and close deals effectively.</li><li>Knowledge of CRM tools and sales pipeline management.</li></ul>RESPONSIBILITIES<ul><li>Manage and develop relationships with new and existing clients .</li><li>Understand clients' Technical and staffing needs and work closely with the technical teams to deliver customized solutions.</li><li>Act as the main point of contact between clients and internal teams.</li><li>Conduct regular business reviews with clients to ensure satisfaction and identify areas for growth.</li><li>Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling.</li><li>Negotiate contracts and ensure timely renewal of agreements.</li><li>Provide excellent customer service and support to resolve issues and maintain client satisfaction.</li><li>Keep up-to-date with the latest IT trends and solutions to offer expert advice to clients.</li></ul>Job Type: Full-timePay: BD300.000 - BD500.000 per monthExperience:<ul><li>IT Sales: 2 years (Required)</li><li>IT Accounting: 2 years (Required)</li><li>IT Consulting: 1 year (Required)</li></ul>

IT Sales Account Manager

An IT account manager&rsquo;s responsibilities include:<ul><li>Expanding the initial partnership by promoting growth through complementary sales and related offerings.</li><li>Coordinating and facilitating exchanges between the customer, the sales team and customer service. The IT account manager will orchestrate meetings, propose solutions, submit proposals and actively participate in the presentation of these proposals.</li><li>Maintaining an ongoing relationship by renewing contracts and ensuring full customer satisfaction.</li></ul>In short, IT account managers are responsible for engaging customer loyalty, whatever the sector of their activity.An account manager for IT projects at Peopleclick Group, for example, will be responsible for maintaining regular communications with customers, assessing user satisfaction, presenting infrastructure assessments in collaboration with the technical team, suggesting technological improvements and promoting new services.The IT account manager also acts as an intermediary between customers and technical teams, helping to manage IT projects by managing communication between parties and collaborating on planning. They also participate in meetings with current and potential customers, and are responsible for preparing service offers and bids, and renewing service agreements.Job Type: Full-timePay: BD300.000 - BD600.000 per month

Manager IT Sales

Explore 192+ It helpdesk in Manama Bahrain this December. Find roles across top companies and apply now to boost your career.