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Chahyay.com

<p><b>Job Title:</b> IT Support Officer<br/><b>Job Summary:</b><br/>The IT Support Officer is responsible for providing technical support to staff, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. This role supports day-to-day IT needs and helps maintain the organization's IT infrastructure.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Position Summary:</b></li></ul><p>The IT Support Officer is responsible for ensuring the efficient operation, maintenance, and security of the organization&rsquo;s IT systems and infrastructure. This role provides day-to-day technical support to employees, manages hardware and software installations, and resolves IT-related issues promptly to minimize downtime and enhance user productivity. The position also assists in implementing IT policies, managing system updates, and coordinating with vendors to ensure smooth technology operations across the office.</p><p><b>Key Responsibilities:</b></p><p><b>Technical Support &amp; Troubleshooting</b></p><ul><li>Serve as the first point of contact for all IT-related queries, providing technical support to staff in person, via phone, or remotely.</li><li>Diagnose and resolve hardware, software, and network issues in a timely manner.</li><li>Maintain detailed records of technical issues and resolutions to identify recurring problems and improve response efficiency.</li><li>Provide technical guidance and basic IT training to end-users when needed.</li></ul><p><b>System &amp; Network Management</b></p><ul><li>Install, configure, and maintain desktop and laptop computers, printers, scanners, projectors, and other peripherals.</li><li>Manage user accounts, permissions, email configurations, and security access in accordance with company policies.</li><li>Monitor and maintain network connectivity, Wi-Fi performance, and system backups.</li><li>Assist in the maintenance and troubleshooting of servers, routers, switches, and other networking equipment.</li></ul><p><b>Asset &amp; Inventory Management</b></p><ul><li>Maintain an updated inventory of IT assets, including equipment allocation, software licenses, and warranty details.</li><li>Ensure timely repair, replacement, or disposal of IT hardware as per company procedures.</li><li>Assist in procurement processes by evaluating IT equipment and service requirements.</li></ul><p><b>Security &amp; Compliance</b></p><ul><li>Support implementation of IT security protocols, antivirus updates, and data protection measures.</li><li>Report and escalate any security breaches or vulnerabilities to the IT Manager immediately.</li><li>Ensure compliance with corporate IT policies and standards.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to Rs150,000.00 per month</p><p>Work Location: In person</p>

IT Support Officer

Milele

<div>
 The IT Support Officer will be responsible for providing comprehensive technical assistance across the organization, ensuring the seamless operation of IT systems, hardware, software, and networks. This role involves troubleshooting, system maintenance, user support, and managing IT resources to maintain efficiency and reliability in day-to-day operations.
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 <strong>
  Key Responsibilities:
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 </strong>
 <strong>
  1. Network Support and Management
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 </strong>
 <ul>
  <li>
   Maintain and monitor LAN/WAN connectivity, routers, switches, and firewalls.
  </li>
  <li>
   Troubleshoot network issues and ensure minimal downtime.
  </li>
  <li>
   Support and manage Wi-Fi infrastructure across offices.
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  </li>
 </ul>
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  2. Hardware Support
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 </strong>
 <ul>
  <li>
   Install, configure, and maintain desktops, laptops, printers, and peripherals.
  </li>
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   Diagnose and resolve hardware malfunctions in a timely manner.
  </li>
  <li>
   Coordinate with vendors for repairs and warranty claims.
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  </li>
 </ul>
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  3. Software and OS Installations
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 </strong>
 <ul>
  <li>
   Install and configure operating systems (Windows, macOS, Linux as applicable).
  </li>
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   Manage updates, licenses, and software deployments.
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   Support installation and maintenance of business applications.
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  </li>
 </ul>
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  4. Technical Support
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 </strong>
 <ul>
  <li>
   Provide first and second-level support to end-users for IT-related issues.
  </li>
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   Respond to service requests via ticketing system, email, or calls.
  </li>
  <li>
   Escalate unresolved issues to higher-level support when necessary.
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  </li>
 </ul>
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  5. Inventory Management
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 </strong>
 <ul>
  <li>
   Maintain up-to-date IT asset records, including hardware and software inventory.
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   Track issuance and return of IT equipment.
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   Conduct periodic audits to ensure accuracy.
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  </li>
 </ul>
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  6. Data Backups and Security
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 </strong>
 <ul>
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   Ensure regular system and data backups.
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   Support implementation of cybersecurity measures.
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  <li>
   Coordinate with IT management for data recovery and disaster recovery processes.
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  </li>
 </ul>
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  7. Microsoft 365 Management
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 </strong>
 <ul>
  <li>
   Administer and support M365 environment (Outlook, Teams, SharePoint, OneDrive).
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   Manage user accounts, permissions, and licenses.
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   Provide training and support for M365 tools.
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  </li>
 </ul>
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  8. Email Setup and Management
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 </strong>
 <ul>
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   Configure email accounts and troubleshoot issues across devices.
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   Maintain email security, spam filters, and distribution lists.
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  </li>
 </ul>
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  9. Technical Evaluation
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 </strong>
 <ul>
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   Evaluate new IT equipment and software solutions.
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   Provide recommendations for technology upgrades and improvements.
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  </li>
 </ul>
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  10. Troubleshooting and Maintenance
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 </strong>
 <ul>
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   Diagnose and resolve IT incidents and system errors.
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   Perform regular maintenance and updates to ensure systems are optimized.
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  </li>
 </ul>
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  11. Wi-Fi Management
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 </strong>
 <ul>
  <li>
   Oversee configuration and maintenance of wireless networks.
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   Monitor performance and security of Wi-Fi access points.
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  </li>
 </ul>
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  Qualifications &amp; Skills:
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 </strong>
 <ul>
  <li>
   Bachelors degree in Computer Science, Information Technology, or related field.
  </li>
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   2 to 4 years of experience in IT support or a similar role.
  </li>
  <li>
   Strong knowledge of networking, hardware, and operating systems.
  </li>
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   Experience with M365 administration and email systems.
  </li>
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   Excellent problem-solving, analytical, and communication skills.
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   Ability to prioritize and manage multiple tasks efficiently.
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  </li>
 </ul>
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  Preferred Certifications (Optional):
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 </strong>
 <ul>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate
  </li>
  <li>
   ITIL Foundation Certification
   <br/>
  </li>
 </ul>
</div>


Code Flairs

<p>We are looking for a <b>Junior IT Person</b> to join our growing technology team. This entry-level role is ideal for someone who is passionate about technology, eager to learn, and ready to support day-to-day IT operations. You&rsquo;ll work closely with senior team members to maintain systems, troubleshoot technical issues, and support software and hardware setups across the organization.</p><p><b>Key Responsibilities</b></p><ul><li>Provide first-level technical support for hardware, software, and network issues.</li><li>Set up and configure computers, printers, mobile devices, and other IT equipment.</li><li>Assist in installing, maintaining, and updating software applications.</li><li>Monitor and troubleshoot network connectivity and security issues.</li><li>Maintain IT inventory and documentation.</li><li>Support staff with technical questions and training when needed.</li><li>Collaborate with senior IT staff on larger infrastructure or development projects.</li></ul><p><b>Skills &amp; Qualifications</b></p><p><b>Required:</b></p><ul><li>Diploma or Bachelor&rsquo;s degree in <b>Information Technology, Computer Science, or a related field</b> (or equivalent experience).</li><li>Basic understanding of <b>Windows / macOS operating systems</b> and <b>Microsoft Office 365</b>.</li><li>Familiarity with <b>networking basics</b> (LAN, Wi-Fi, routers, switches, IP configuration).</li><li>Strong troubleshooting and problem-solving skills.</li><li>Good communication skills and a customer-service mindset.</li><li>Eagerness to learn new tools and technologies.</li></ul><p><b>Preferred (Nice to Have):</b></p><ul><li>Basic knowledge of <b>Active Directory</b>, <b>cloud platforms (Microsoft Azure / Google Workspace)</b>, or <b>ticketing systems</b>.</li><li>Experience with <b>basic scripting</b> (PowerShell, Python, or Bash).</li><li>Understanding of <b>cybersecurity best practices</b>.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive entry-level salary.</li><li>Continuous training and mentorship from experienced IT professionals.</li><li>Opportunities for growth into system administration, network management, or development roles.</li><li>Supportive, team-oriented work environment.</li><li>Health and wellness benefits (if applicable).</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Junior IT Person

CureMD

<div>
 <strong>
  Job Overview:
  <br/>
  <br/>
 </strong>
 As a vital part of CureMD&rsquo;s IT team, the Associate IT Support Officer will play a key role in providing technical assistance and ensuring smooth IT operations. Acting as the first line of support, this role is responsible for troubleshooting issues, maintaining system functionality, and ensuring a seamless user experience across the organization.
 <br/>
 <br/>
 <strong>
  Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide timely technical support to end-users for hardware, software, and network-related issues.
  </li>
  <li>
   Install, configure, and troubleshoot Windows and macOS operating systems.
  </li>
  <li>
   Assist in the administration and maintenance of CureMD&rsquo;s LAN, WAN, and wireless network infrastructure.
  </li>
  <li>
   Collaborate with IT teams to resolve escalated technical issues and ensure seamless operations.
  </li>
  <li>
   Monitor system performance and configurations to maintain network security and stability.
  </li>
  <li>
   Identify areas for process improvement and contribute to IT workflow enhancements.
  </li>
  <li>
   Assist in hardware procurement and maintain an accurate IT asset inventory through the designated software portal.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Strong problem-solving and troubleshooting skills with a customer-focused mindset.
  </li>
  <li>
   Basic understanding of networking fundamentals, Windows, and macOS environments.
  </li>
  <li>
   Familiarity with LAN, WAN, wireless networking, and IT security best practices.
  </li>
  <li>
   Ability to work effectively in a team-oriented IT support environment.
  </li>
  <li>
   Strong communication and interpersonal skills to assist end-users and collaborate with IT teams.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation and Benefits:
  <br/>
  <br/>
 </strong>
 <strong>
  💰
 </strong>
 <strong>
  Financial:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary and bi-annual bonus.
  </li>
  <li>
   Fast track and uncapped career growth for high performers.
  </li>
  <li>
   Company-sponsored vehicle financing (car and bike).
  </li>
  <li>
   Interest-free loans.
  </li>
  <li>
   Provident Fund: CureMD matches up to 8% of your base salary.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🏥
 </strong>
 <strong>
  Health and Wellness:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.
  </li>
  <li>
   Hospital treatment monitoring by company doctors.
  </li>
  <li>
   Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).
  </li>
  <li>
   Exclusive health benefits and discounts at top class clinics and labs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  🤝🏻
 </strong>
 <strong>
  Supportive Workplace:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Pick-up and drop-off services for female employees.
  </li>
  <li>
   In-house daycare facility.
  </li>
  <li>
   In-house gym and recreational area to unwind.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  📚
 </strong>
 <strong>
  Continued Learning:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Company-sponsored trainings, workshops, development programs and retreats.
  </li>
  <li>
   Paid specialized trainings/certifications.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  The Difference You&rsquo;ll Make:
  <br/>
  <br/>
 </strong>
 At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives.
 <strong>
  Together, let&rsquo;s save lives.
 </strong>
</div>


Associate IT Support Officer

<div><div>Job Overview:</div><div></div><div>
As a vital part of CureMD&rsquo;s IT team, the Associate IT Support Officer will play a key role in providing technical assistance and ensuring smooth IT operations. Acting as the first line of support, this role is responsible for troubleshooting issues, maintaining system functionality, and ensuring a seamless user experience across the organization.</div><div><br>
Job Responsibilities:</div><div></div><ul><li><div>
Provide timely technical support to end-users for hardware, software, and network-related issues.</div></li><li><div>
Install, configure, and troubleshoot Windows and macOS operating systems.</div></li><li><div>
Assist in the administration and maintenance of CureMD&rsquo;s LAN, WAN, and wireless network infrastructure.</div></li><li><div>
Collaborate with IT teams to resolve escalated technical issues and ensure seamless operations.</div></li><li><div>
Monitor system performance and configurations to maintain network security and stability.</div></li><li><div>
Identify areas for process improvement and contribute to IT workflow enhancements.</div></li><li><div>
Assist in hardware procurement and maintain an accurate IT asset inventory through the designated software portal.</div></li></ul><div></div><div>
Qualifications:</div><div></div><ul><li><div>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</div></li><li><div>
Strong problem-solving and troubleshooting skills with a customer-focused mindset.</div></li><li><div>
Basic understanding of networking fundamentals, Windows, and macOS environments.</div></li><li><div>
Familiarity with LAN, WAN, wireless networking, and IT security best practices.</div></li><li><div>
Ability to work effectively in a team-oriented IT support environment.</div></li><li><div>
Strong communication and interpersonal skills to assist end-users and collaborate with IT teams.</div></li></ul><div></div><div>
Compensation and Benefits:<br>
<br>
   Financial:</div><ul><li><div>
Competitive salary and bi-annual bonus.</div></li><li><div>
Fast track and uncapped career growth for high performers.</div></li><li><div>
Company-sponsored vehicle financing (car and bike).</div></li><li><div>
Interest-free loans.</div></li><li><div>
Provident Fund: CureMD matches up to 8% of your base salary.</div></li></ul><div><br>
   Health and Wellness:</div><ul><li><div>
In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.</div></li><li><div>
Hospital treatment monitoring by company doctors.</div></li><li><div>
Comprehensive health coverage for your immediate family (outpatient, inpatient, maternity and parents' inpatient).</div></li><li><div>
Exclusive health benefits and discounts at top class clinics and labs.</div></li></ul><div></div><div>
     Supportive Workplace:</div><ul><li><div>
Pick-up and drop-off services for female employees.</div></li><li><div>
In-house daycare facility.</div></li><li><div>
In-house gym and recreational area to unwind.</div></li></ul><div></div><div>
   Continued Learning:</div><ul><li><div>
Company-sponsored trainings, workshops, development programs and retreats.</div></li><li><div>
Paid specialized trainings/certifications.</div></li></ul><div></div><div>
The Difference You&rsquo;ll Make:</div><div></div><div>
At CureMD, every role, whether senior or junior, plays a pivotal part in transforming healthcare. By joining our innovative team, you&rsquo;ll contribute to groundbreaking technology that directly impacts patient care, enhances healthcare efficiency, and saves lives globally. Your skills and passion will drive meaningful change, helping us deliver solutions that support healthcare professionals in critical, real-time settings. Together, we&rsquo;re not just advancing technology &mdash; we&rsquo;re making a tangible difference in people&rsquo;s lives. Together, let&rsquo;s save lives.</div></div>

PremierBPO

<div></div><div><div><div><div><div><div><p>We are seeking an IT Support Specialist with solid technological base and excellent communication skills. This role is responsible for providing technical support, troubleshooting, and maintenance of hardware, software, networks, and cloud systems. The IT Support Specialist will ensure seamless IT operations, manage helpdesk tickets, and support users across the organization.</p>
</div><div><h2 class="jobSectionHeader"><b>
Key Responsibilities</b></h2></div><div><ul>
<li>Respond to and resolve IT helpdesk tickets related to hardware, software, and network issues.</li>
<li>Provide technical assistance and support for Microsoft 365 (Office 365) applications and user accounts.</li>
<li>Troubleshoot VPN access, and remote desktop issues.</li>
<li>Install, configure, and maintain desktop systems, laptops, printers, and other IT equipment.</li>
<li>Assist in maintaining and monitoring cloud environments such as AWS or Azure.</li>
<li>Ensure system security through access controls, backups, and regular software updates.</li>
<li>Collaborate with vendors and other IT team members for advanced troubleshooting or procurement needs.</li>
<li>Document technical issues, resolutions, and standard operating procedures.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Qualifications</b></h2></div><div><ul>
<li>Bachelor's degree in computer science.</li>
<li>2+ years of experience in IT support, helpdesk, or technical support role.</li>
<li>Hands-on experience with Microsoft 365, Active Directory, and Windows operating systems.</li>
<li>Knowledge of cloud services such as AWS or Azure and VPN configuration.</li>
<li>Understanding of network protocols, routers, switches, and firewalls (basic level).</li>
<li>Strong problem-solving and communication skills.</li>
<li>Handson with ticketing systems (e.g., Zendesk, ManageEngine ITMS).</li>
<li>Any relevant Vendor Certification will be a plus.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Certifications</b></h2></div><div><p>
Relevant Certifications like below will be a plus:</p>
<ul>
<li>Microsoft 365 Certified: Fundamentals (MS-900, AZ-900)</li>
<li>Microsoft Certified: Azure Administrator Associate (AZ-104)</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Soft Skills</b></h2></div><div><ul>
<li>Good English communication skills.</li>
<li>Ability to work as a team player.</li>
<li>Continuous learner with a growth mindset.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>Location &amp; Reporting</b></h2></div><div><ul>
<li>Location: Pakistan (On-Site)</li>
<li>Reports To: IT Manager</li>
</ul></div><div><h2 class="jobSectionHeader"><b>What We Offer</b></h2></div><div><ul>
<li>Market-competitive salary</li>
<li>Career growth opportunities</li>
<li>Learning &amp; development programs</li>
<li>On-the-job training</li>
<li>Medical Coverage (IPD)</li>
<li>Life Insurance</li>
<li>Paid Leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement)</li>
<li>Provident Fund</li>
<li>Employee Old Age Benefits (EOBI)</li>
<li>Employee engagement &amp; wellness initiatives</li>
</ul>
</div><div><p><b>Location: </b>NASTP, Lahore</p></div></div></div></div></div></div><div></div>

IT Support Specialist

Contegris Pvt Ltd

<p><b>Job Description: </b></p><ul><li>Respond promptly and professionally to customer inquiries received via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently and empathetically.</li><li>Communicate clearly and effectively, both verbally and in writing.</li><li>Actively listen to customer concerns and ask clarifying questions.</li><li>Proficiently use CRM / HelpDesk to track customer interactions and manage.</li><li>Offer appropriate solutions and alternatives to resolve customer problems.</li><li>Escalate complex issues to appropriate team members.</li><li>Follow up with customers to ensure resolution and satisfaction.</li><li><b>Education:</b> Bachelor's degree, preferably BS. <b>Students currently enrolled in a BS (CS / IT) are also encouraged to apply.</b></li><li><b>Experience: Fresh or up to 1 year </b>experience in high pace call center (preferable).</li><li>Excellent Communication Skills</li><li>Ability to handle pressure</li><li>Good Team player</li><li>Strong problem-solving skills</li><li>Willing to perform duties in morning/afternoon/evening/night shift.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs45,000.00 - Rs55,000.00 per month</p><p>Work Location: In person</p>

System Engineer Level 1

Explore 584+ It helpdesk technician in Lahore this November. Find roles across top companies and apply now to boost your career.

584 it helpdesk technician jobs IN Lahore

IT Support Officer

IT Support Officer

Junior IT Person

Associate IT Support Officer

Associate IT Support Officer

IT Support Specialist

System Engineer Level 1