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it manager

Impact Business Technologies

Position Title: IT ManagerDepartment: ITRole PurposeThe IT Manager will be responsible for the design, security, availability, and performance of the organization&rsquo;s on-premises and cloud infrastructure. This role is the technical backbone of IT operations, leading infrastructure modernization, cloud adoption, firewall management, and system reliability.Key ResponsibilitiesInfrastructure &amp; Network Management<ul><li>Strategy, budgeting, vendor management, security oversight, alignment with business objectives</li><li>Manage and maintain LAN/WAN, firewalls, switches, routers, VPNs</li><li>Ensure high availability, performance, and security of network services</li><li>Multi-tenant Environment for Emails and hosting</li></ul>Systems &amp; Cloud Administration<ul><li>Administer Windows/Linux servers, virtualization platforms</li><li>Manage Microsoft 365, Exchange Online, Exchange on-premises, Azure AD, and cloud services</li><li>Lead Domino to Microsoft 365 migration and legacy system decommissioning</li></ul>Security &amp; Compliance<ul><li>Implement and manage firewall policies, MFA, WFH, VPNs, and access controls</li><li>Strengthen email and cloud security (Spam Firewall, DKIM, DMARC, anti-phishing)</li><li>Conduct patch management, vulnerability remediation, and DR planning at I-10.</li></ul>Operations &amp; Optimization<ul><li>Monitor infrastructure health, backups, and disaster recovery readiness</li><li>Optimize IT costs, licenses, and cloud resource utilization</li><li>Create and maintain IT documentation, SOPs, and architecture diagrams</li></ul>Leadership &amp; Mentoring<ul><li>Provide technical guidance to junior engineers and support staff</li><li>Act as escalation point for complex technical issues</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>5&ndash;8 years of experience in system, network, and firewall administration</li><li>Strong hands-on experience with Firewalls (FortiGate or similar)</li><li>Microsoft 365, Azure AD, Exchange Online</li><li>Windows Server, Active Directory, virtualization</li><li>Solid understanding of networking (TCP/IP, VLANs, routing)</li></ul>Preferred CertificationsMicrosoft 365 Certified: Messaging Administrator AssociateCCNA / CCNPFortinet or equivalent)Job Type: Full-timePay: Rs300,000.00 - Rs400,000.00 per monthWork Location: In person

IT Manager

ASK Development pvt Limited

Job description:Manager OSP Planning is responsible to review and finalize the design prepared by contractors against large FTTH requirement as well as small pockets designs to meet urgent commercial requirement. Ensure network is planned by using best available products and practices. Database management and updating related to all OSP projects Qualification:Bachelor&rsquo;s degree in telecom/CS/Engineering Job Location: IslamabadExperience:2-3 years of experience in relevant fieldRoles &amp; Responsibilities:&middot; Review and finalize ODN design prepared by design contractors.&middot; BoQ verifications and Budget loading recommendation in the light of finalized design&middot; Technical knowledge of GPON and industry standards for OSP implementation.&middot; Prepare project tracker and keep records of all projects&middot; Co-ordination with the survey and design team for the selection of right kind of ODN components.&middot; Verification of BoMs in the light of locked ODN design&middot; Detail knowledge and hands on experience of design software including ArcGIS, Autocad, google earth&middot; Coordinate &amp; extend technical support to network deployment teams, regional planning, and operational units to acquire necessary interfaces in timely manner.Competencies:&middot; Detail knowledge and hands on experience of FTTH network design and deployment&middot; Understanding challenges to the telecom industry, specific to FTTH domain&middot; Knowledge of the new advancements and technological changes in the telecom sector&middot; Detail knowledge of different FTTH deployment models to meet green field and brownfield requirements.&middot; Team player&middot; MS OfficeOperating Network:&middot; External Network: Contractors&middot; Internal Network: NOD teams, Procurement, PMO, Commercial planning, M&amp;LCommunication Responsibilities:&middot; External Communication: Design templatesInternal Communication: Store item tracker, Project templates, Capex reportsJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>in FTTH /GPON Planning: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs100,000.00 - Rs110,000.00 per monthApplication Question(s): * in FTTH /GPON Planning: 2 years (Required)Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

FTTH Manager

Corporate Research and Investigations

<div>
 Responsible for creating and maintaining security documentation for CRI Group Systems, verifying that systems are hardened and patched, monitoring system security controls, handling security incidents and auditing for policy compliance. Responsible for implementing new security functionality and making system changes to security servers and devices. Plans, coordinates and implements security measures to safeguard information against unauthorized modification, destruction or disclosure. Monitors and audits network and servers to detect and prevent unauthorized access to CRI Group Systems. Position holder will be responsible for;
 
 
 
 Core Responsibilities
 
 
 
 <ul>
 <li>
 Perform server administration tasks, including user/group administration, security permissions, group policies, printer &amp; scanner services, research event log warnings, errors, and resource monitoring, ensuring system architecture components work together seamlessly.
 </li>
 <li>
 Serve as the subject matter expert supporting MAC OSX, Windows, and all office software and applications, such as Microsoft Office 365, Adobe, and G-Suite products.
 </li>
 <li>
 Maintain internal infrastructure requirements, including installation, configuration, and troubleshooting of laptops, computers, servers, routers, switches, firewalls, printers, exchange(pabx), security protocols, internet, intranet, LANs, WAN,s and network segments.
 </li>
 <li>
 Responsible for the administration of Firewalls, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Application Firewalls, Security Information and Event Management systems (SIEM), Remote User Access (VPN), Web/URL Filtering systems, Application Security Testing systems, Authentication systems, and Proxy systems.
 </li>
 <li>
 Performs vulnerability scans on a routine basis as well as for all new system installations in accordance with Vulnerability Scans and Configuration Control procedures.
 </li>
 <li>
 Installs, configures, and monitors remote access control systems such as Virtual Private Network (VPN) and SSL-VPN products.
 </li>
 <li>
 Routinely reviews security, vendor, and other available sources for newly discovered vulnerabilities or newly released patches that should be applied to CRI Group&rsquo;s Systems. Advises other system administrators of these vulnerabilities and assists them as needed in securing their systems.
 </li>
 <li>
 Performs and/or coordinates internal and external audits and penetration attempts to ensure perimeter devices and internal servers are hardened properly.
 </li>
 <li>
 Ensures appropriate authorization and access controls are in place.
 </li>
 <li>
 Maintains and documents network architecture and access control. Participates in design, installs, configures, and maintains network devices and network access control systems. Monitors and troubleshoots network issues.
 </li>
 <li>
 Creating network firewalls and ensuring that they are updated.
 </li>
 <li>
 Configuring user profiles and creating users/group permissions in the domain
 </li>
 <li>
 Sharing and Mapping of the network and shared folders/drives.
 </li>
 <li>
 Managing Active Directory, Domain, and DHCP
 </li>
 <li>
 Installation, upgradation, troubleshooting, and management of IT inventory, including but not limited to computers, PABX, printers, scanners, server, cctv etc.
 </li>
 <li>
 Routinely reviews security, vendor, and other available sources for newly discovered vulnerabilities or newly released patches that should be applied to CRI Group&rsquo;s systems. To frequently conduct risk assessment and share the report with senior management
 </li>
 <li>
 Perform Internal audits of the systems, including all backups, to comply with the protocols of the information security management system
 </li>
 <li>
 Conduct high-level root-cause analysis for service interruption and establish preventive measures.
 </li>
 <li>
 Coordinate with the IT development team during the functional design phase of development efforts to ensure new applications meet appropriate security requirements.
 </li>
 <li>
 Maintain logs of CCTV, System Maintenance, Internet Performance &amp; proxy management. Prepare and share the reports on a monthly basis with management.
 </li>
 <li>
 Conduct Awareness sessions on ISMS to train and educate employees regarding information security
 </li>
 <li>
 Ensure proper compliance of all department policies with respect to the company&rsquo;s requirements.
 </li>
 <li>
 Conducting an internal audit every quarter and also handling an external ISMS audit
 </li>
 <li>
 Keep abreast of new technologies and upgrade systems accordingly.
 </li>
 <li>
 Responsibilities and duties of the position holder can be modified according to the needs and requirements of the Company and work.
 </li>
 <li>
 Following current and prospective ISO Standards, policies and procedures.
 </li>
 <li>
 Carrying out any other task and assignment given by the supervisor and the management
 
 
 </li>
 </ul>
 
 Job Specification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in computer science or information technology
 </li>
 <li>
 5-8 years of relevant experience.
 </li>
 <li>
 Having CompTIA A+ Certification / CompTIA Network+ Certification/ CompTIA Security+ Certification/ Cisco CCNA Certification/ Cisco CCNP Certification will be a plus.
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 <ul>
 <li>
 Collaboration and teamwork: willing to work in a small team and multitask when required
 </li>
 <li>
 Flexible and adaptable to work effectively in our fast-paced environment.
 </li>
 <li>
 Problem solving &amp; decision making skills
 </li>
 <li>
 Proactive &amp; have an eye for details
 </li>
 <li>
 Critical thinking
 
 
 </li>
 </ul>
 
 Language Skills
 
 
 
 English, Urdu
</div>

ISMS Manager

Corporate Research and Investigations Limited

<div><div>Responsible for creating and maintaining security documentation for CRI Group Systems, verifying that systems are hardened and patched, monitoring system security controls, handling security incidents and auditing for policy compliance. Responsible for implementing new security functionality and making system changes to security servers and devices. Plans, coordinates and implements security measures to safeguard information against unauthorized modification, destruction or disclosure. Monitors and audits network and servers to detect and prevent unauthorized access to CRI Group Systems. Position holder will be responsible for; 
</div><div>
Core Responsibilities:</div><ul><li>
Perform server administration tasks, including user/group administration, security permissions, group policies, printer &amp; scanner services, research event log warnings, errors, and resource monitoring, ensuring system architecture components work together seamlessly.</li><li>
Serve as the subject matter expert supporting MAC OSX, Windows, and all office software and applications, such as Microsoft Office 365, Adobe, and G-Suite products.</li><li>
Maintain internal infrastructure requirements, including installation, configuration, and troubleshooting of laptops, computers, servers, routers, switches, firewalls, printers, exchange(pabx), security protocols, internet, intranet, LANs, WAN,s and network segments.</li><li>
Responsible for the administration of Firewalls, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Application Firewalls, Security Information and Event Management systems (SIEM), Remote User Access (VPN), Web/URL Filtering systems, Application Security Testing systems, Authentication systems, and Proxy systems.</li><li>
Performs vulnerability scans on a routine basis as well as for all new system installations in accordance with Vulnerability Scans and Configuration Control procedures.</li><li>
Installs, configures, and monitors remote access control systems such as Virtual Private Network (VPN) and SSL-VPN products.</li><li>
Routinely reviews security, vendor, and other available sources for newly discovered vulnerabilities or newly released patches that should be applied to CRI Group&rsquo;s Systems. Advises other system administrators of these vulnerabilities and assists them as needed in securing their systems.</li><li>
Performs and/or coordinates internal and external audits and penetration attempts to ensure perimeter devices and internal servers are hardened properly.</li><li>
Ensures appropriate authorization and access controls are in place.</li><li>
Maintains and documents network architecture and access control. Participates in design, installs, configures, and maintains network devices and network access control systems. Monitors and troubleshoots network issues.</li><li>
Creating network firewalls and ensuring that they are updated.</li><li>
Configuring user profiles and creating users/group permissions in the domain</li><li>
Sharing and Mapping of the network and shared folders/drives.</li><li>
Managing Active Directory, Domain, and DHCP</li><li>
Installation, upgradation, troubleshooting, and management of IT inventory, including but not limited to computers, PABX, printers, scanners, server, cctv etc.</li><li>
Routinely reviews security, vendor, and other available sources for newly discovered vulnerabilities or newly released patches that should be applied to CRI Group&rsquo;s systems. To frequently conduct risk assessment and share the report with senior management</li><li>
Perform Internal audits of the systems, including all backups, to comply with the protocols of the information security management system</li><li>
Conduct high-level root-cause analysis for service interruption and establish preventive measures.</li><li>
Coordinate with the IT development team during the functional design phase of development efforts to ensure new applications meet appropriate security requirements.</li><li>
Maintain logs of CCTV, System Maintenance, Internet Performance &amp; proxy management. Prepare and share the reports on a monthly basis with management.</li><li>
Conduct Awareness sessions on ISMS to train and educate employees regarding information security</li><li>
Ensure proper compliance of all department policies with respect to the company&rsquo;s requirements.</li><li>
Conducting an internal audit every quarter and also handling an external ISMS audit</li><li>
Keep abreast of new technologies and upgrade systems accordingly.</li><li>
Responsibilities and duties of the position holder can be modified according to the needs and requirements of the Company and work.</li><li>
Following current and prospective ISO Standards, policies and procedures.</li><li>
Carrying out any other task and assignment given by the supervisor and the management</li></ul><div></div><div> 
Job Specification:</div><ul><li>
Bachelor&rsquo;s in computer science or information technology</li><li>
5-8 years of relevant experience.</li><li>
Having CompTIA A+ Certification / CompTIA Network+ Certification/ CompTIA Security+ Certification/ Cisco CCNA Certification/ Cisco CCNP Certification will be a plus.</li></ul><div></div><div> 
Skills Required:</div><ul><li>
Collaboration and teamwork: willing to work in a small team and multitask when required</li><li>
Flexible and adaptable to work effectively in our fast-paced environment.</li><li>
Problem solving &amp; decision making skills</li><li>
Proactive &amp; have an eye for details</li><li>
Critical thinking</li></ul><div></div><div> 
Language skills: 
English, Urdu</div></div>

HR Ways

About the Company:﻿We are hiring for one of the largest diversified family business groups in the Middle East.Role Overview &ndash; Senior Manager -Infrastructure Service AssurancePURPOSEThe Senior Manager, Infrastructure Service Assurance, oversees the organizations IT services' reliability, availability, and resilience. This role identifies and addresses gaps in people, processes, and technology to enhance service quality and mitigate risks. Responsibilities include developing and executing policies, procedures, and best practices to achieve operational excellence and continuous improvement. The Service Assurance Manager will work closely with various teams to monitor performance, address issues, and implement strategies to enhance overall service quality.KEY ACCOUNTABILITIESSTRATEGIC<ul><li>Ensuring adherence to established policies, procedures, and Service Level Objectives (SLOs).</li><li>Implement proactive monitoring and alerting mechanisms to detect and address potential service issues before they impact users.</li><li>Manage incident response and resolution, ensuring timely communication and effective team coordination.</li><li>Lead efforts on root cause analysis of service disruptions and implement corrective actions to prevent recurrence.</li><li>Track and report on service performance metrics, providing regular updates to stakeholders and highlighting areas for improvement.</li><li>Establish operational policies, procedures, and standards to maintain a secure and compliant infrastructure environment.</li><li>Ensure the security and compliance of IT services by implementing robust security measures, controls, and practices, coordinating with IT Security teams.</li><li>Develop and implement disaster recovery strategies to mitigate the impact of unforeseen events on critical business operations.</li></ul>OPERATIONAL - Depending on the Position Level &ndash; Responsibilities that entail the delivery of operational day-to-day activities and tasks.JOB DESCRIPTIONOversee the day-to-day operations of service assurance and resilience management, ensuring adherence to established policies, procedures, and SLOs.<ul><li>Lead capacity planning, resource allocation, and service optimization efforts to meet business demands and support growth.</li><li>Implement proactive monitoring and alerting mechanisms to detect and address potential service issues before they impact users.</li><li>Manage incident response and resolution, ensuring timely communication and effective coordination across teams.</li><li>Conduct root cause analysis of service disruptions and implement corrective actions to prevent recurrence.</li><li>Track and report on service performance metrics, providing regular updates to stakeholders and highlighting areas for improvement.</li><li>Budgeting, defining SLAs, forecasting, aligning with business IT heads, adhering to governance, planning, assessing new technologies, and ensuring optimal interoperability for the following areas:</li></ul>Service Assurance Management:<ul><li>Oversee the Assurance of IT services delivery to ensure they meet or exceed agreed-upon SLAs and KPIs.</li><li>Collaborate with service providers and internal teams to manage service performance and resolve any issues.</li></ul>Performance Monitoring and Reporting:<ul><li>Implement and manage performance monitoring tools and processes to track service performance and infrastructure health.</li><li>Prepare and present regular performance reports, highlighting trends, issues, and areas for improvement.</li></ul>Incident and Problem Management:<ul><li>Lead the response to major incidents and service disruptions, coordinating with relevant teams to ensure timely resolution.</li><li>Conduct root cause analysis and develop corrective actions to prevent future incidents.</li></ul>Continuous Improvement:<ul><li>Identify opportunities for process improvements and efficiency gains within IT operations and infrastructure.</li><li>Drive initiatives to enhance service quality, streamline processes, and implement best practices.</li></ul>Compliance and Governance:<ul><li>Ensure IT services and infrastructure adhere to organizational policies, industry standards, and regulatory requirements.</li><li>Conduct regular internal audits and reviews to assess compliance and identify areas of risk.</li></ul>Stakeholder Communication:<ul><li>Serve as a primary point of contact for service-related issues and escalations.</li><li>Communicate effectively with stakeholders, including senior management, to provide updates and gather feedback.</li></ul>QUALIFICATION &amp; EXPERIENCEEDUCATION AND TECHNICAL CERTIFICATIONS<ul><li>A bachelor's degree in information or computer science, or a related major, is mandatory, while a master's degree is preferred.</li><li>Certifications like ITIL and other technical certifications will be an added advantage.</li><li>Project Management Certification.</li><li>IT governance and management certifications like COBIT will be preferred.</li></ul>KNOWLEDGE AND SKILL:<ul><li>Bachelor's degree in computer science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus.</li><li>Proven experience in IT operations, service management, or infrastructure management.</li><li>Strong understanding of IT service management frameworks (e.g., ITIL) and best practices.</li><li>Experience with performance monitoring tools and incident management systems.</li><li>Excellent problem-solving skills and the ability to analyse complex situations.</li><li>Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.</li><li>Demonstrated leadership and team management experience.</li></ul>EXPERIENCE:<ul><li>8-12 years of technology management relevant experience</li><li>Experience with at least 6 years in similar roles.</li></ul>Other Details: ﻿Experience: 8-12 years ﻿Location: ﻿Islamabad (On-site) ﻿Compensation: Market-competitive Salary + BenefitsWork Location: In person

Senior Manager - Infrastructure Service Assurance

SolarTech-UK

Department: Sales Operations Reports To: Line Manager Location: Remote Contract Type: Contractor Salary: 200 GBPRole Purpose The CRM Manager is responsible for the overall governance, administration, and optimisation of SolarTech&rsquo;s CRM systems. This includes ensuring data integrity, SLA compliance, automation performance, reporting accuracy, and seamless integration with Microsoft 365.Key Responsibilities<ul><li>System Governance &amp; Administration</li></ul>Manage daily CRM operations, roles/permissions, compliance (GDPR/audits), lead assignments, and SLA escalations.<ul><li>Data Integrity &amp; Hygiene</li></ul>Run monthly audits; ensure data accuracy, completeness, no duplicates, mandatory fields, and user compliance; oversee fair tracking.<ul><li>Issue Management &amp; Escalation</li></ul>Maintain issue log, track SLA breaches/automation failures, escalate per SOP, and coordinate with CRM vendors.<ul><li>Reporting &amp; Analytics</li></ul>Prep weekly performance inputs; handle monthly exports, dashboard updates, and flag risks/pipeline/automation issues.<ul><li>Automation &amp; Continuous Improvement</li></ul>Monitor/refine automations (assignments/reminders/trackers); test/deploy workflows; recommend improvements from trends/audits.<ul><li>Collaboration &amp; Support</li></ul>Assist Marketing/Sales with queries/training/compliance; handle audit comms; liaise with Sales/IT/vendors.Skills &amp; Competencies <ul><li>Strong knowledge of CRM systems.</li><li>Microsoft 365 expertise.</li><li>Data governance, GDPR, and compliance awareness.</li><li>Strong analytical and reporting skills (BI dashboards, Excel, Power BI).</li><li>Problem-solving and escalation management.</li><li>Excellent communication and cross-team collaboration.</li></ul>Qualifications &amp; Experience <ul><li>Proven experience in CRM management, sales operations, or IT systems administration.</li><li>Track record of implementing CRM workflows and automation.</li><li>Experience in B2B sales environments.</li><li>Familiarity with SLA monitoring, audit processes, and performance reporting.</li></ul>Job Type: Full-time

CRM Manager

Tecklogics IT Solutions

Assistant Technical Project ManagerLocation: On-site Job Type: Full-time (Night Shift) Working Hours: 18:00 to 03:00 amJob SummaryWe are looking for a proactive and detail oriented Assistant Technical Project Manager to assist in planning, coordinating, and executing technical projects. The ideal candidate will support development teams, handle technical project aspects, and ensure smooth communication with stakeholders. Fresh graduates with strong technical understanding and communication skills are welcome to apply.Key Responsibilities<ul><li>Assist Project Managers in planning, scheduling, and tracking technical projects</li><li>Coordinate with developers, designers, QA, and other stakeholders for smooth execution</li><li>Support technical project handling, including reviewing requirements, tracking development progress, and participating in code discussions</li><li>Monitor project timelines, milestones, and deliverables to ensure timely completion</li><li>Prepare project documentation, reports, and meeting notes</li><li>Identify potential risks, issues, and escalate to senior management</li><li>Communicate updates clearly with internal teams and clients</li><li>Maintain and update project management tools (Jira, Trello, ClickUp, Asana, etc.)</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field</li><li>Strong English communication skills (spoken and written)</li><li>Understanding of technical projects and basic code workflows</li><li>Familiarity with software development lifecycle (SDLC)</li><li>Knowledge of Agile Scrum methodologies is a plus</li><li>Strong organizational, multitasking, and problem solving skills</li><li>Ability to work under pressure and meet deadlines</li><li>Fresh graduates can apply (training and mentorship will be provided)</li></ul>Preferred Skills<ul><li>Basic knowledge of JavaScript, TypeScript, React, Angular, or backend concepts</li><li>Experience or interest in technical project management tools</li><li>Willingness to grow into a Technical Project Manager role</li></ul>What We Offer<ul><li>Hands on exposure to real technical projects</li><li>Structured learning and mentorship</li><li>Career growth into Project Manager / Technical Project Manager</li><li>Supportive and collaborative environment</li><li>Competitive salary based on skills and experience</li><li>Office provided dinner</li></ul>Job Types: Full-time, FresherWork Location: In person

Assistant Technical Project Manager

Explore 269+ It manager in Islamabad this March. Find roles across top companies and apply now to boost your career.

269 it manager jobs In Islamabad

IT Manager

FTTH Manager

ISMS Manager

ISMS Manager

Senior Manager - Infrastructure Service Assurance

CRM Manager

Assistant Technical Project Manager