customer support executive Jobs in Karachi

customer support executive

ai engineer

security engineer

devops engineer

operations engineer

it network support engineer

Bisma Group

Company Overview:AUA Solutions is an IT Enabled B2B data company, providing outsourced data management and database software consultancy services to companies in US/Canada and worldwide looking for back-office support with their business-to-business sales, marketing and recruitment related lead generation and prospecting activities. Formed in year 2006, Our service offerings include but are not limited to B2B targeted email &amp; contact list development, demand lead generation, software customization, digitization &amp; data entry, CRM/system data cleansing and verification, data append &amp; enrichment, database phone validation, online data collection, as well as other web-based back-office data functions that support and complement the B2B sales, marketing, admin, compliance and recruiting efforts of our global clients. AUA Solutions is ranked among Pakistan&rsquo;s Top 100 IT &amp; IT Enabled Services Exports companies by Pakistan Software Export Board (IT &amp; Telecom Ministry).Job Description:We are currently seeking young, highly charged, detail-oriented professionals for our IT &amp; Network division. Suitable candidates will be required to manage the division with minimum supervision, maintain and manage the server, assist with troubleshooting and etc.&middot; Minimum 1 years of working experience in a Software House /BPO / IT and Networks is a MUST.&middot; Familiarity with VOIP(Asterisk-Freepbx/Elastix) Cisco Router/Switches, Linux, TMG, PFSense etc.&middot; Ability to manage and maintain MS Windows Server 2008-12-16-19.&middot; Knowledge of major user software installation and troubleshooting as well as hardware and peripherals. &middot; Knowledge of TCP/IP, SIP, RDP, H.323, VLAN, Virtualization (VMware, ESXI, Vsphere, hyper-V). &middot; Experience with IP Telephony, Disaster Recovery, Network Security .&middot; Ability to read, write, communicate, speak and comprehend English&middot; BCS, BSc, BE, BS, Btech, BSTE, MIS, Microsoft / Cisco /Linux Certified with 4-year college degree preferred.&middot; Preference will be given to applicants with prior BPO or IT company experience&middot; May be required to work from home once in a while&middot; MUST have PC and internet connectivity at homeSkills Required:&middot; VOIP (Asterisk-Freepbx/Elastix), Microsoft Servers, Cisco, Linux, Proxy ServersJob Compensation &amp; Other Details Bonus: Annual Bonus (performance-based) Increments: After every 6 months, based on performance as per semi-annual appraisal.Benefits: Training, Paid Personal/Emergency Leaves, Timely pay for long-term employees: Health, Maternity, Disability &amp; Life family coverage, Advance &amp; Loan Facility, BC Program, Growth &amp; Promotions, Education Assistance, Commitment Bonus, Van Service(Drop Only) etcJob Timings: Eve-Night Evening: 6:00 pm to 4:00 am (Saturday and Sunday Closed)Age: 20-32 YearsJob Type: Full-timeCOVID-19 considerations: Mask and hard copy of C.V is CompulsoryJob Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthLocation:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

IT Network / Support Engineer

Appfiniti Technologies Solution

We are hiring a proactive and customer-oriented Technical Support Engineer to join our team. This role is ideal for someone with solid troubleshooting expertise, strong networking knowledge, and hands-on experience supporting Windows and macOS environments.The successful candidate will be responsible for delivering responsive frontline support, resolving technical issues efficiently, and working closely with internal IT teams to maintain high service standards.Role OverviewAs a Technical Support Engineer, you will serve as the first point of contact for clients experiencing technical issues. You will diagnose, resolve, and document support cases while ensuring a positive customer experience and adherence to service level commitments.Key Responsibilities<ul><li>Deliver first-line technical assistance via phone, email, and chat.</li><li>Troubleshoot and resolve hardware, software, and network-related issues.</li><li>Support users with software setup, configuration, account provisioning, and general system usage.</li><li>Install, configure, and maintain desktops, laptops, networks, and peripheral devices.</li><li>Administer user accounts and permissions through Active Directory.</li><li>Conduct routine maintenance tasks including updates, backups, and security checks.</li><li>Escalate complex issues to senior support teams with detailed documentation.</li><li>Maintain accurate records of incidents and solutions within the ticketing system.</li><li>Follow up with clients to ensure complete issue resolution and satisfaction.</li><li>Meet established SLAs, response times, and quality benchmarks.</li><li>Contribute to internal documentation and continuous process improvement initiatives.</li><li>Provide basic end-user guidance to improve technical awareness and system usage.</li><li>Stay updated on current technologies and troubleshooting best practices.</li><li>Report recurring issues or system trends to management for improvement planning.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Telecommunications, Electronics, or a related discipline.</li><li>Minimum 2 years of experience in a helpdesk or technical support role.</li><li>Strong knowledge of networking fundamentals and troubleshooting methodologies.</li><li>Practical experience supporting Windows and macOS operating systems.</li><li>Experience working with Microsoft 365 and Google Workspace environments.</li><li>Excellent analytical and problem-solving skills.</li><li>Strong written and verbal English communication skills.</li><li>Ability to explain technical issues clearly to non-technical users.</li><li>Customer-focused attitude with attention to detail.</li></ul>Preferred Qualifications<ul><li>Certifications such as CompTIA, Microsoft, or Cisco.</li><li>Experience working within SLA-driven support environments.</li></ul>What We Offer<ul><li>Exposure to diverse IT systems and real-world technical challenges.</li><li>Supportive and collaborative work culture.</li><li>Opportunities for professional growth and hands-on learning.</li></ul>How to Apply Please send your resume to: hr@appfiniti.usJob Type: Full-timeWork Location: In person

Technical Support Engineer

Cyber Internet Services (Pvt.) Limited

Position: TAC Engineer Level-1 Company: Cyber Internet Services (Pvt.) Limited (Cybernet) Location: Head Office, Karachi (Full-time | Onsite) Department: Managed ServicesAre you ready to elevate your career in a dynamic and innovative environment? Cybernet invites motivated individuals to join our Managed Services team as TAC Engineer Level-1 and contribute to delivering exceptional technical support to our valued clients.Responsibilities and Duties:&middot; Address diverse technical queries from corporate clients, providing timely and effective support.&middot; Build and maintain positive client relationships, ensuring exceptional service delivery.&middot; Expedite complaint resolutions within committed timelines to meet service level agreements.&middot; Troubleshoot network issues related to Customer Premises Equipment (CPE) such as routers and switches.&middot; Respond to inquiries about internet access technologies, including DSL, VSAT, Fiber, WiMAX, GPON, and RF.&middot; Log and manage incident resolution tickets in the system, ensuring clear communication with stakeholders.&middot; Provide technical support to customers via phone and email, ensuring issues are resolved promptly.&middot; Diagnose and resolve internet and data connectivity issues associated with various technologies, including GPON, RF P2P, P2MP, Metro Fiber, Dark Core, 3G/4G LTE, and email services.&middot; Collaborate with internal teams such as Network Operations, Engineering, and Fiber Optics to escalate and resolve technical and last-mile issues.&middot; Document support interactions, including resolution steps and customer feedback, within the ticketing system.&middot; Monitor network performance proactively to identify and resolve potential issues before they impact customers.&middot; Participate in training sessions and team meetings to share insights and best practices for continuous improvement.Skills and Qualifications:&middot; Bachelor&rsquo;s degree in Telecommunications, Electronics, Networking, Computer Engineering, or Computer Science from a reputable institution with a minimum CGPA of 3.0.&middot; CCNA training or certification is preferred.&middot; Fresh graduates or individuals with 1-2 years of relevant experience are encouraged to apply.&middot; Strong understanding of OSI Layers, TCP/IP protocols, and fundamentals of switching and routing.&middot; Proficiency in Linux and VM environments is an advantage.&middot; Basic knowledge of network security principles and practices.&middot; Solid troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.&middot; Familiarity with email protocols (SMTP, IMAP, POP3) and internet protocols (TCP/IP, DNS, DHCP).&middot; Flexibility to work in an 8-hour rotational shift schedule.How to Apply:If you are ready to embark on an exciting career journey with Cybernet, send your updated resume to careers@cyber.net.pk with the subject line &ldquo;TAC - Karachi&rdquo;Join our dynamic team and be part of a rewarding environment where your technical expertise will play a crucial role in delivering top-notch support to our valued clients.Job Type: Full-timeWork Location: In person

TAC Engineer Level-1 - Karachi

Systems Limited

<div>
 
 
 Senior Security Engineer
 
 
 
 Systems Limited is looking for the administration, monitoring, and maintenance of the Bank&rsquo;s firewall and network security infrastructure to ensure maximum uptime, security compliance, and uninterrupted business operations.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage and maintain Checkpoint and Palo Alto firewalls.
 </li>
 <li>
 Monitor firewalls, IPS, and security systems for availability and threats.
 </li>
 <li>
 Handle firewall rule management, tuning, troubleshooting, and user requests.
 </li>
 <li>
 Ensure compliance with information security policies and regulatory standards.
 </li>
 <li>
 Perform incident management, root cause analysis, and change management.
 </li>
 <li>
 Support security projects and secure network migrations.
 </li>
 <li>
 Maintain technical documentation.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 10+ years of experience in Network Security / Security Operations.
 </li>
 <li>
 Strong hands-on experience with firewalls, IPS, DDOS, and security automation tools.
 </li>
 <li>
 Knowledge of ITSM, audit compliance, and security best practices.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Security Engineer

Global Connect Synergy

JOB TITLE: Fiber Optic Technician / Field EngineerWe are looking for a Fiber Optic Technician who will be responsible for on-site installation, maintenance, and troubleshooting of fiber optic network infrastructure. This role requires frequent field movement; therefore, candidates who work as riders and possess hands-on knowledge of fiber optics and ISP field operations are encouraged to apply.PRIMARY RESPONSIBILITIES1. Provide 1st level support to end users;2. Interact with customers to understand their needs, explain technical issues, and provide basic troubleshooting assistance;3. Respond to client requests, notifications, and out of service events generated by monitoring tools;4. Diagnose, troubleshoot, and recommend fixes for connectivity issues including equipment malfunctions, signal problems, and service interruptions;5. Follow-up with customers to ensure all issues/needs have been resolved/met;6. To recognize and escalate more difficult problems to Tier II support;7. To visit POP / Client End for link testing and configuration;8. To escalate competitive or service-related issues to inside sales team or management when appropriate;9. To monitor day to day operations of Network Operation Center and provide technical support;10. Timely maintenance and smooth functioning of communications systems in POP.EDUCATION AND WORK EXPERIENCE- DAE OR Intermediate- 01-02 years&rsquo; relevant work experienceKNOWLEDGE AND SKILLS REQUIRED1. Knowledge of TCP/IP, Layer2 and Layer3 devices and general network theory;2. Understanding of Routing and Switching protocols and of complex transport system hardware and software architectures;3. Understanding and supporting Networking Monitoring and Troubleshooting Tools;4. Familiarity with various operating systems and platforms (i.e. Linux, Windows Server 2012/2016, Windows 10/11, VMware environment)5. Knowledge of WIFI Routers / Access Points / MikroTik Routers / Cisco Devices;6. Knowledge of Fiber Optics (Single / Multi Mode / SFP / Wave Length / Media Converters)7. Friendly and professional demeanor to build rapport with the customers and address their concerns effectively.Job Type: Full-timePay: Rs36,000.00 - Rs40,000.00 per monthWork Location: On the road

Fiber Optic Technician

HR Ways

IT Support Engineer - Onsite Karachi﻿About Company: ﻿﻿With over 40 years of expertise, a trusted leader in enterprise solutions delivers innovative tools like eAudit to drive audit efficiency and client success.Job DescriptionWe are seeking for an IT Support Engineer. The role involves Client management &amp; Office Infrastructure.Key Responsibilities:- Bank Application Deployment: ﻿Perform on-site installation and configuration of eAudit software at various bank branches and head offices. ﻿- Technical Liaison: ﻿Work with bank IT teams to ensure server readiness, networking, and database connectivity. ﻿- Office IT Management: ﻿Provide support for internal laptops and maintain the **IP Phone (VoIP)** system. ﻿- Systems Monitoring: ﻿Ensure application uptime across our Pakistan and France cloud hosting environments. ﻿- Support: ﻿Troubleshoot and resolve technical issues for banking clients post-deployment. ﻿ T﻿echnical Requirements: ﻿Education:Bachelors degree in CS, IT, or related field. ﻿Software Skills:Basic knowledge of application deployment and web server environments. ﻿Networking:Familiarity with LAN/WAN and **IP Phone** setup. ﻿Databases:Basic SQL knowledge for data troubleshooting. ﻿Professionalism:Strong communication skills suitable for a corporate banking environment.﻿ ﻿﻿Other Details:Experience: 0 - 1 years ﻿Timings: 9:00 AM - 6:00 PM ﻿Work Days: Monday - Friday ﻿Location: DHA, Karachi ﻿Benefits: Hospitalization Medical CardJob Type: Full-timeWork Location: In person

IT Support Engineer | Onsite Karachi | Morning Shift

Schneider Electric

<div>Job Description:

The Senior Channel Sales Engineer will drive revenue growth across the assigned territory, taking full ownership of sales activities and long-term business development. The ideal candidate is an experienced sales professional with a strong network in the electrical market, capable of building, negotiating, and closing complex deals. Leadership, motivation, and client respect are key attributes 
<ul><li>
Achieve and exceed ambitious sales revenue targets</li><li>
Establish and develop distribution networks across all key channels</li><li>
Manage sales, events, and marketing strategies</li><li>
Develop and implement strategies to achieve sales and profitability targets</li><li>
Coordinate with the Country Support Team in China for sales orders, ensuring timely delivery to distributors and customers</li><li>
Conduct market intelligence activities to support benchmarking and pricing strategies</li><li>
Ensure growth in point-of-sale (POS) performance</li><li>
Targeting channels: Chint, CNC, Terasaki , LSIS, INVT</li></ul>
(External) English Qualifications:
<ul><li>5&ndash;7 years of relevant experience in sales and export roles</li><li>
Proven experience in distributor management, building strong relationships with distributors, customers, and external partners</li><li>
Sales background in electrical products and solutions (e.g., low voltage electrical products, power distribution, industrial control products, Industrial automation, etc.</li><li>
Demonstrated leadership in execution, influencing skills, and strategic initiative development</li><li>
Extensive network in the electrical market</li><li>
Experience with leading companies in the electrical industry</li><li>
Experience in penetrating new markets</li><li>
Flexible and responsive in a dynamic, start-up environment</li><li>
Strong communication and presentation skills</li><li>
Highly motivated and accustomed to meeting performance quotas</li><li>
Strategic thinker, team player, and quick executor</li><li>
Results-oriented with strong interpersonal, analytical, and presentation skills</li><li>
Willingness to work under pressure, accept challenges, and meet commitments</li><li>
Bachelor&rsquo;s degree (BA/BS), better majored in Electrical Engineering</li><li>
Willingness to travel frequently</li><li>
Fluency in local language and English</li><li>
Proficiency in MS Office</li></ul>
(External) English Company Boiler Plate:<div></div> 
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values &ndash; Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork &ndash; starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric &ndash; apply today!
&euro;36 billion global revenue 
+13% organic growth 
150 000+ employees in 100+ countries 
#1 on the Global 100 World&rsquo;s most sustainable corporations<div></div><div> 
You must submit an online application to be considered for any position with us. This position will be posted until filled.</div><div></div><div> 
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and &lsquo;inclusion&rsquo; is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.</div><div> 
</div><div>At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here 
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.</div></div><div></div>

Senior Channel Sales Engineer, Himel

Explore 1003+ It network support engineer in Karachi this March. Find roles across top companies and apply now to boost your career.