office administrator

front office manager

office manager

operations assistant

operations manager

it operations manager

Delivery Hero

<div>Company Description 
A little bit about talabat 
 
talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries 
across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat&rsquo;s success 
expanded to the rest of the GCC region, Egypt &amp; Jordan, making it the largest and most popular food 
ordering app. With over 2,000+ employees and millions of users, we deliver hundreds of thousands 
of orders every day.We are part of the Delivery Hero network building the next generation of online delivery platforms across the globe. Our network is truly international with engineering teams in 13 countries and 
operations in 40+ countries. 
Job Description 
About the Role 
We are hiring a hands-on IT Engineering Manager to own the Enterprise Applications domain &mdash; the devices, collaboration tools, and identity/access that talabat employees rely on every day &mdash; and to lead the small engineering team behind it, coordinating across our markets.
This is a working manager role: roughly 70&ndash;80% technical execution and standard-setting, and 20&ndash;30% people and delivery leadership. You will operate with a high degree of autonomy, staying close to the work while building the automation, documentation, and standards that let the function scale consistently across markets. It is a build role &mdash; you set the technical bar by doing, then make that excellence repeatable so it outlives any one person.
Your domain sits alongside other IT engineering domains, and your success depends as much on clean collaboration across those boundaries as on the depth of your own work. You will define and defend clear ownership of your systems while partnering openly with adjacent teams who depend on them. You will cultivate strong vendor relationships and drive strategic partnerships that enhance application functionality and support &mdash; a single quote is a starting point, not a decision.
Scope boundary: This role owns corporate and employee-facing IT (the digital workplace), including identity and endpoint end-to-end, which adjacent IT teams consume. It does not own product, ordering, or operational (rider/vendor-facing) systems, which sit with separate engineering functions. Where core platforms are provided centrally by Delivery Hero, this role owns the local instances and acts as talabat's engineering interface to those central teams.
What You'll Own
Endpoint &amp; Device Management
Own endpoint fleet strategy across macOS and Windows &mdash; MDM (Jamf, Intune, Jump Cloud), security baselines, patching, encryption, inventory, and the full device lifecycle from procurement and provisioning through to offboarding and asset recovery. Maintain endpoint posture in partnership with Security.
SaaS Administration
Own day-to-day administration of the core SaaS stack &mdash; Google Workspace, Slack, Atlassian, and similar &mdash; including configuration, license management, integrations, cost optimization, and strategic licensing negotiations with vendors. Evaluate and onboard new business tools, retire redundant ones, and operate the local instances of centrally provided platforms. Drive Power User Community deployment and management across entities where applicable.
Identity &amp; Access
Administer SSO, MFA, and identity providers (Okta, Entra, Google or similar), operating local instances and interfacing with the central identity platform. Own the Joiner-Mover-Leaver lifecycle &mdash; provisioning, deprovisioning, role-based access, least-privilege, and periodic access reviews &mdash; automated wherever possible.
Automation &amp; AI (a core expectation, not a future investment)
Engineer away repetitive work: if a task is done the same way more than twice, automate it. Scripting (Python, Bash, PowerShell) and AI tooling are current expectations of this role. Use automation and AI to create team capacity without growing headcount, and lead the team's adoption of these tools.
Incident Response &amp; Reliability
Own incident response and the on-call rotation for your domain. Act as escalation point during peak and out-of-hours periods, run proactive incident communication, and drive root-cause resolution rather than recurring workarounds. Participate in cross-domain incident coordination where issues span into adjacent IT teams. Build reliability and security in by design &mdash; every system has a clear answer to &quot;what happens when this fails?&quot;
Service, Compliance &amp; Standards
Define and track IT service standards, SLAs, and operational metrics, and run ticketing/ITSM workflows that reduce friction for employees. Ensure a consistent support model across locations and time zones, adhering to agreed service levels. Champion change management practices to ensure seamless application delivery and effective transitions. Contribute to compliance and audit readiness (e.g. SOC 2 / ISO 27001 IT controls, access reviews, evidence) in partnership with Security and central teams. Standardize before scaling &mdash; build solutions that work across all markets on a shared foundation, allowing local flavor without fragmenting the stack.
Leadership, People &amp; Vendors
Lead, coach, and raise the technical bar of a small IT engineering team, with a mandate to grow both its capability and its headcount. Set the standard hands-on, develop your engineers, and manage performance fairly and decisively &mdash; investing genuinely in growth, and making the hard call when the bar cannot be met. Provide mentorship to team members, promote knowledge sharing and professional growth. Create and maintain runbooks, training materials, and self-service resources so knowledge is never trapped in one person's head. Manage vendors, procurement, and renewals &mdash; actively challenge cost and drive strategic partnerships rather than transactional relationships. 
Qualifications 
What You'll Bring<ul><li>
5&ndash;7+ years in IT operations, IT engineering, or corporate IT, with hands-on depth across endpoint, SaaS, and identity &mdash; including organisations with 5,000+ users.</li><li>
Hands-on expertise with MDM (Jamf / Intune / jumpcloud), identity providers (Okta / Entra), and SaaS administration (Google Workspace, Slack, Atlassian).</li><li>
Demonstrated scripting and automation ability, and daily use of AI tooling in real work &mdash; with concrete examples of what you have built or adopted.</li><li>
Proven expertise in business process analysis, requirements gathering, solution design, and vendor management &mdash; including cost-effective licensing negotiation.</li><li>
A track record of leading or mentoring a small team and raising its operating standard. People-leadership appetite is required; formal management experience is welcome.</li><li>
Strong project management skills, with a track record of delivering complex projects on time and within budget across multiple concurrent workstreams.</li><li>
Proven ability to operate autonomously with limited managerial oversight &mdash; self-directed on priorities, delivery, and standard-setting.</li><li>
A track record of defining and defending clear domain ownership while collaborating openly with adjacent teams.</li><li>
A strong customer-focus mindset toward employees &mdash; you treat how IT feels to use as the measure of success, speak in plain language, and never say no to the person without offering an alternative.</li><li>
Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence without authority across teams and senior stakeholders.</li><li>
A documentation-first working style and comfort operating where a central platform team owns core systems and you own the local layer and the interface.</li><li>
Deep understanding of enterprise application security best practices.</li></ul></div>

IT Engineering Manager — Endpoint, SaaS

Johnson Controls

<div>What you will do
As the Regional Lead for Site Infrastructure Operations (SIO), you will provide leadership and direction for the SIO Team across the Middle East &amp; Africa region. You will be accountable for ensuring that your team delivers high-quality IT services, operational excellence, and continuous improvement in alignment with enterprise standards, business needs, and SIO strategic objectives.
You will lead a distributed team of Site Infrastructure Operations professionals and foster a culture of accountability, collaboration, customer focus, and operational excellence. You will serve as a trusted partner for business and IT stakeholders while supporting the execution of the global SIO strategy and regional priorities. You will lead the region toward our North Star, the Autonomous Digital Workplace: an environment that manages, heals, and improves itself, so our people get the same intelligent experience JCI builds into the smart, autonomous spaces we sell.
How you will do it
Strategic Leadership &amp; Team Management<ul><li>
Lead, mentor, and develop Site Infrastructure Operations professionals, ensuring clarity of purpose and accountability.</li><li>
Set regional SIO priorities aligned with enterprise IT, Digital Workplace, and business objectives.</li><li>
Foster a culture of operational excellence, customer focus, and continuous improvement.</li><li>
Support workforce planning, succession planning, and talent development across the regional team.</li><li>
Lead structured change management efforts to support the successful adoption of new IT processes, technologies, and operating models.</li><li>
Drive accountability for regional OKRs and performance objectives aligned with global SIO priorities.</li></ul>
Operational Excellence &amp; Service Delivery<ul><li>
Ensure delivery of Site Infrastructure Operations services across the region.</li><li>
Support implementation of IT security standards, compliance requirements, and enterprise policies.</li><li>
Drive adoption of automation, standardization, and process optimization across SIO functions.</li><li>
Ensure services meet SLAs and follow enterprise Service Management processes.</li><li>
Support Frontline Forward initiatives that improve user experience while increasing operational efficiency.</li><li>
Monitor operational performance, customer experience, and service quality metrics, driving continuous improvement actions where required.</li></ul>
Autonomous Digital Workplace (North Star)<ul><li>
Build toward autonomy - Ensure every SIO service in the region has a path to self-healing; measure progress by tickets avoided, not just closed, and champion AIOps, autonomous patching, and predictive remediation over monitoring alone.</li><li>
Experience is the scoreboard - Adopt experience-level thinking (XLA) across the region: sentiment, friction, login and time-to-productive matter as much as uptime and SLA attainment.</li><li>
One data spine, AI-ready - Treat CMDB and ServiceNow accuracy as a strategic asset, not an audit checkbox; eliminate shadow spreadsheets and parallel records so automation and AI agents can reason over one source of truth.</li><li>
Automate the obvious, elevate the team - Drive automation of repeatable work and reinvest the time saved into architecture, capability growth, and higher-value engineering for the regional team.</li><li>
Be the reference customer - Pilot new capabilities on ourselves first and make the MEA workplace a credible proof point of JCI&rsquo;s own technology story: if it isn&rsquo;t good enough to demo, it isn&rsquo;t good enough to ship to our own people.</li></ul>
Project &amp; Initiative Oversight<ul><li>
Support enterprise and business unit projects, ensuring timely execution and successful outcomes.</li><li>
Oversee regional SIO initiatives and transformation activities.</li><li>
Support the deployment and adoption of global SIO capabilities, standards, tools, and best practices.</li><li>
Ensure alignment of projects and initiatives with business priorities, strategic goals, and SIO objectives.</li><li>
Promote cross-functional collaboration to deliver sustainable operational improvements.</li></ul>
Stakeholder &amp; Vendor Management<ul><li>
Serve as an escalation point for SIO issues within the region.</li><li>
Build strong relationships with business leaders, site leadership teams, Digital Workplace partners, and other IT stakeholders.</li><li>
Drive stakeholder engagement activities to strengthen partnerships and improve service perception.</li><li>
Gather stakeholder feedback and insights to identify improvement opportunities and influence priorities.</li><li>
Oversee vendor management and ensure service quality from third-party providers.</li></ul>
Financial &amp; Resource Management<ul><li>
Support regional SIO budget planning and forecasting activities.</li><li>
Manage resource allocation to ensure appropriate service coverage and operational effectiveness.</li><li>
Monitor operational performance, financial results, and service quality metrics.</li><li>
Drive cost optimization opportunities while maintaining service quality and business alignment.</li></ul>
What we look for<ul><li>
8+ years of progressive IT leadership experience, including leading distributed teams.</li><li>
Experience leading IT operations across multiple sites, countries, or regions.</li><li>
Proven ability to drive operational excellence, continuous improvement, and service transformation.</li><li>
Strong strategic, analytical, project management, stakeholder management, and communication skills.</li><li>
Experience with IT service management, compliance, and vendor management.</li><li>
Demonstrated ability to build high-performing teams and develop future leaders.</li><li>
Experience driving change management and adoption of new technologies and operating models.</li><li>
Ability to build strong business partnerships and influence stakeholders across a matrixed organization.</li><li>
Experience working within global organizations and collaborating across regions.</li><li>
Familiarity with self-healing/automation, experience-level management (XLA), and ServiceNow/CMDB-driven operations or a clear appetite to lead a team toward that autonomous end state.</li></ul></div>

Regional Lead, IT Site Infrastructure Operations - MEA

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is seeking an experienced and highly organized Office Manager to oversee the daily administrative operations of our office in Dubai. This role is ideal for a proactive professional with excellent leadership, organizational, and communication skills who can ensure smooth office operations while supporting various departments. The successful candidate will play a key role in maintaining an efficient, productive, and professional workplace.

Key Responsibilities:
<ul>
<li>Manage the day-to-day administrative operations of the office to ensure efficiency.</li>
<li>Supervise administrative staff and coordinate office activities and schedules.</li>
<li>Maintain office supplies, equipment, and vendor relationships to ensure uninterrupted operations.</li>
<li>Develop and implement office policies, procedures, and administrative systems.</li>
<li>Coordinate meetings, appointments, travel arrangements, and company events.</li>
<li>Prepare reports, maintain records, and manage confidential business documentation.</li>
<li>Monitor office budgets, approve purchases, and control administrative expenses.</li>
<li>Support HR activities, including onboarding, attendance records, and employee coordination.</li>
<li>Ensure compliance with company policies, health and safety standards, and operational procedures.</li>
<li>Collaborate with management and department heads to improve office productivity and workflow.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li>
<li>3&ndash;5 years of experience as an Office Manager, Administrative Manager, or in a similar leadership role.</li>
<li>Strong knowledge of office administration and business management practices.</li>
<li>Proficiency in Microsoft Office applications and office management software.</li>
<li>Excellent organizational, multitasking, and problem-solving abilities.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Ability to manage confidential information with professionalism and integrity.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Office administration and operational management expertise</li>
<li>Leadership and team management skills</li>
<li>Excellent organizational and time management abilities</li>
<li>Strong communication and interpersonal skills</li>
<li>Budget management and administrative planning</li>
<li>Problem-solving, decision-making, and attention to detail</li>
</ul>
Why Join Al Haktur IT Solutions?

At Al Haktur IT Solutions, we believe that efficient office management is essential to business success. This Office Manager position in Dubai offers an excellent opportunity to lead administrative operations, collaborate with talented professionals, and build a rewarding long-term career within a dynamic and fast-growing technology company.</div>

Office Manager

NRTC Group Of Companies

About NRTC Group:&middot; Glorious legacy of over 50 years in the U.A.E&middot; Growth from humble beginnings to an industry pioneer&middot; Leading importer and exporter of fruits and vegetables.&middot; A dynamic group of 3000 associates and growing!!&middot; Modern storage facilities compliant with ISO standards.&middot; Fleet of 300+ vehicles.Job Role: Project ManagerLocation: Dubai, UAEReporting to: Head Of Supply ChainWe are looking for an experienced Project Manager to lead the activation, commissioning, and operational readiness of a cold store project in the UAE.Job PurposeThe Project Manager will be responsible for the end-to-end activation and go-live of the cold store facility, ensuring that the infrastructure, refrigeration systems, warehouse operations, technology, manpower, processes, compliance requirements, and supporting systems are fully ready for commercial operations.The role will coordinate closely with contractors, consultants, IT, Operations, Supply Chain, Procurement, Quality, Food Safety, HR, Finance, and senior management to ensure the project is delivered on time, within budget, and in line with operational and cold-chain requirements.Key Responsibilities<ul><li>Manage the project from completion stage through commissioning and go-live.</li><li>Develop and monitor project timelines, milestones, budgets, risks, and critical dependencies.</li><li>Coordinate cold store, refrigeration, MEP, warehouse equipment, IT, ERP/WMS, and e-commerce system readiness.</li><li>Ensure efficient workflows for receiving, storage, picking, packing, staging, dispatch, and returns.</li><li>Manage contractors, consultants, suppliers, and service providers.</li><li>Conduct testing, UAT, trial runs, and operational simulations before launch.</li><li>Ensure compliance with UAE regulatory, food safety, hygiene, and cold-chain requirements.</li><li>Coordinate manpower planning, training, SOP development, and operational readiness.</li><li>Ensure all critical equipment, systems, permits, documentation, and approvals are completed before go-live.</li><li>Provide regular project progress reports and escalation of risks to senior management.</li></ul>Candidate Requirements<ul><li>Minimum 5 years of direct project management experience in cold storage, refrigerated warehouses, temperature-controlled logistics, or similar projects.</li><li>Proven experience managing a cold store project through commissioning, activation, and operational go-live.</li><li>Fruits &amp; vegetables, fresh produce, food trading, FMCG, or perishable-goods experience in the UAE is highly preferred.</li><li>Strong knowledge of refrigeration systems, cold rooms, warehouse operations, MEP coordination, and cold-chain requirements.</li><li>Experience with ERP, WMS, e-commerce fulfilment systems, and warehouse technology is preferred.</li><li>Strong experience in contractor, vendor, budget, timeline, and stakeholder management.</li><li>UAE/GCC project experience is preferred.</li></ul>Education &amp; Certification<ul><li>Bachelor&rsquo;s degree in Engineering, Project Management, Construction Management, Supply Chain, Logistics, or a related discipline.</li><li>PMP, PRINCE2 Practitioner, or equivalent recognized Project Management certification is mandatory.</li><li>Cold Chain, Supply Chain, HACCP, Lean Six Sigma, or Health &amp; Safety certification is an added advantage.</li></ul>Key SkillsProject Management | Cold Storage | Refrigeration | E-Commerce Fulfilment | Warehouse Operations | MEP Coordination | ERP/WMS | Budget Control | Vendor Management | Commissioning | Food Safety | Cold Chain | Operational ReadinessCandidates with proven experience in activating cold stores or fulfilment facilities for fruits, vegetables, fresh produce, or other perishable food businesses in the UAE will be given preference.What do we offer:&middot; Competitive salary.&middot; Medical Insurance.&middot; Opportunities for career growth.Note to Candidates:&middot; Only shortlisted candidates will be contacted.&middot; Prefer candidates who can join immediately.Pay: AED14,000.00 - AED16,000.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li><li>What is your expected salary in AED?</li></ul>Experience:<ul><li>Project management: 5 years (Preferred)</li><li>FMCG or ECommerce: 3 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li><li>Project Management Professional (PMP) (Preferred)</li></ul>Work Location: In person

Project Manager

Sustainable Solution Project Management

Job PurposeThe IT Manager is responsible for managing, developing and maintaining the company's complete technology environment, including business systems, internal platforms, IT infrastructure, cybersecurity, networks, servers, websites, customer-facing applications, telephony systems, backups and technology requirements for real estate projects and new branches.The role acts as the technical owner of the company's IT environment and works closely with Management, Sales, Finance, Legal, Marketing, Customer Service and Project teams to translate operational requirements into secure and effective technology solutions.Key Responsibilities1. IT Strategy &amp; Operations<ul><li>Manage the company's overall IT operations, systems, infrastructure and technology requirements.</li><li>Develop and implement IT solutions based on business and departmental requirements.</li><li>Ensure availability, reliability, performance and security of business-critical systems.</li><li>Establish IT standards, procedures, access controls and technical documentation.</li><li>Manage day-to-day IT troubleshooting and user support across departments.</li><li>Evaluate technology requirements and recommend improvements, upgrades and automation opportunities.</li></ul>2. Business Systems &amp; SanZen Portal<ul><li>Manage and administer the company's internal SanZen Portal.</li><li>Manage user accounts, permissions, roles and access levels.</li><li>Develop and implement workflows and system improvements based on departmental requirements.</li><li>Support users and troubleshoot portal-related issues.</li><li>Coordinate system enhancements, testing, implementation and ongoing optimization.</li><li>Maintain technical and functional documentation for internally developed systems.</li></ul>3. Sales &amp; Finance Systems<ul><li>Manage the company's DEV system supporting Sales and Finance operations.</li><li>Maintain workflows relating to EOI, Booking Forms, SPA and customer transaction documentation.</li><li>Configure and maintain document logic, workflow sequences and applicable business rules.</li><li>Implement approved process changes requested by Sales, Finance or Management.</li><li>Ensure system continuity, accuracy and appropriate access controls.</li></ul>4. Broker Management System<ul><li>Manage and enhance the company's broker management platform.</li><li>Support broker registration, activity tracking and follow-up processes.</li><li>Manage user access, workflows, updates and technical support.</li><li>Develop system improvements to increase automation and reduce manual coordination.</li></ul>5. Company Website<ul><li>Manage the company's website from a technical perspective.</li><li>Implement website changes, corrections, new pages, sections and functionality.</li><li>Coordinate website content requirements with Marketing, Sales and Management.</li><li>Monitor website performance, availability and technical functionality.</li><li>Troubleshoot website issues and maintain appropriate security controls.</li></ul>6. Customer Mobile Application<ul><li>Manage the company's customer/owner mobile application and its integrations.</li><li>Support application releases, updates and technical enhancements.</li><li>Maintain integration with customer payment-plan functionality.</li><li>Support integration between the mobile application and smart-home systems.</li><li>Maintain service and maintenance request functionality.</li><li>Ensure customer requests, payments and activity integrate correctly with relevant internal systems.</li></ul>7. PBX, Telephony &amp; AI Calling<ul><li>Manage the company's PBX and central telephone infrastructure.</li><li>Configure extensions, call routing, IVR and related telephony functionality.</li><li>Manage integrations between telephone systems, AI calling platforms and lead-management systems.</li><li>Configure and optimize AI call workflows, qualification logic, escalation rules and customer interaction flows.</li><li>Monitor system performance and continuously improve call workflows based on operational requirements.</li></ul>8. Cybersecurity &amp; Information Security<ul><li>Manage company cybersecurity, network security and system security.</li><li>Implement and maintain access controls, permissions and secure connectivity.</li><li>Protect company accounts, devices, networks and business systems.</li><li>Monitor security risks and investigate suspected security incidents.</li><li>Implement security controls, system hardening and appropriate preventive measures.</li><li>Ensure employees receive appropriate system access based on their roles and responsibilities.</li></ul>9. Backup &amp; Business Continuity<ul><li>Manage the company's backup and recovery environment.</li><li>Establish and maintain backup schedules for business-critical systems and information.</li><li>Monitor backups and verify successful completion.</li><li>Maintain restoration and disaster-recovery readiness.</li><li>Periodically test recovery procedures.</li><li>Maintain documentation covering backup locations, retention and restoration procedures.</li></ul>10. Smart Home &amp; Project IT InfrastructureAct as the technical point of contact for technology infrastructure incorporated into real estate development projects, including:<ul><li>Smart-home system design and integration.</li><li>Home automation and owner control systems.</li><li>Smart-home testing and commissioning.</li><li>CCTV systems and connectivity.</li><li>Sound systems.</li><li>Fiber backbone planning and routing.</li><li>Wi-Fi coverage and access-point planning.</li><li>IDF rooms, racks and technical layouts.</li><li>ICT, ELV and low-current infrastructure.</li><li>Coordination with project teams, consultants and contractors.</li><li>Testing, troubleshooting and final technical readiness.</li></ul>11. New Branch &amp; Server Room Setup<ul><li>Lead complete IT setup for new company offices and branches.</li><li>Design and establish server rooms, including racks, servers, switches, cabling and related infrastructure.</li><li>Configure networks, structured cabling, internet connectivity and secure links between locations.</li><li>Arrange and configure workstations, printers, telephones, user accounts and other IT equipment.</li><li>Extend cybersecurity, access controls and backup coverage to new locations.</li><li>Ensure IT infrastructure is fully operational before branch opening.</li></ul>12. IT Assets &amp; User Management<ul><li>Manage company laptops, desktops, mobile devices and other IT assets.</li><li>Maintain an accurate IT asset inventory and assignment records.</li><li>Create, modify and deactivate employee system accounts and access.</li><li>Coordinate IT requirements for employee onboarding, transfers and offboarding.</li><li>Ensure company assets and system access are properly returned or disabled during employee separation.</li></ul>13. Cross-Departmental Support<ul><li>Work closely with Sales, Finance, Legal, Marketing, Customer Service, HR and Project teams.</li><li>Translate business requirements into practical technical solutions.</li><li>Prioritize IT projects and support requirements according to business needs.</li><li>Provide technical guidance to management regarding systems, infrastructure, security and technology investments.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering or related discipline.</li><li>Minimum 7&ndash;10 years of relevant IT experience, including managerial or technical-lead responsibility.</li><li>UAE real estate development or property-sector experience is highly preferred.</li><li>Strong experience with IT infrastructure, networks, servers and cybersecurity.</li><li>Experience managing or developing business applications, portals and system integrations.</li><li>Knowledge of cloud services, backup solutions and business-continuity practices.</li><li>Experience with PBX/VoIP and telecommunications systems.</li><li>Knowledge of APIs and system integrations.</li><li>Exposure to smart-home, CCTV, ELV, fiber and project IT infrastructure is highly desirable.</li><li>Experience supporting multi-department and multi-location business operations.</li></ul>Key Skills &amp; Competencies<ul><li>IT infrastructure and network management</li><li>Systems administration</li><li>Business application management</li><li>Cybersecurity and information security</li><li>System development and integration</li><li>Database and API understanding</li><li>Cloud and backup technologies</li><li>Business continuity and disaster recovery</li><li>PBX/VoIP and telecommunications</li><li>Smart-home and ELV infrastructure</li><li>Project management</li><li>Vendor and contractor management</li><li>Technical troubleshooting</li><li>Leadership and stakeholder management</li><li>Strong analytical and problem-solving skills</li></ul>Authority &amp; AccountabilityThe IT Manager will be accountable for the operational reliability, security and technical continuity of the company's IT environment and will ensure that technology solutions support the company's business objectives while maintaining appropriate security, access control, documentation and business-continuity standards.Application Question(s):<ul><li>How many years of experience do you have working directly with a real estate developer in the UAE?</li></ul>Work Location: In person

IT Manager

D Luxe Car Care

The Branch Manager is fully accountable for the day-to-day management of the branch and every job function operating within it &mdash; including detailing, paint protection and coatings, window tinting, vinyl wrapping, the paint shop and body shop, the service center, and the customer lounge and front-of-house team. This is a hands-on, single-point-of accountability role: the Branch Manager owns operational performance, staff management, customer experience, financial results, and compliance across the entire branch, and reports directly to the CEO on all aspects of the business.Key Responsibilities:1. Overall Branch &amp; Operations Management<ul><li>Own the daily running of the branch, with direct oversight of every job function and department operating within it &mdash; detailing, PPF and ceramic coating, window tinting, vinyl wrapping, paint shop, body shop, service center, and the customer lounge/reception. </li><li>Ensure every department works in a coordinated, cohesive workflow so vehicles move through the branch on schedule and to the expected quality standard.</li><li>Plan and manage daily scheduling, bay allocation, and resource/staff deployment across all service lines. </li><li>Ensure all work is carried out in line with brand standards (including XPEL certified-installer standards), SOPs, and manufacturer guidelines. Act as the final point of escalation for any operational issue arising in any function within the branch. </li></ul>2. Staff &amp; Team Leadership <ul><li>Directly supervise, coach, and manage all branch staff across every function &mdash; service advisors, technicians, detailers, painters, and support/lounge staff.</li><li>Set individual and team targets, conduct performance reviews, and manage rosters, leave, and attendance. </li><li>Identify staffing and training needs and coordinate recruitment and onboarding with HR.</li><li>Build and maintain a high-performing, accountable, customer-first team culture across the branch</li></ul>3. Customer Experience <ul><li>Own the end-to-end client journey &mdash; booking, drop-off, lounge experience, service updates, and vehicle handover.</li><li>Personally handle escalated customer complaints and service recoveries. </li><li>Monitor customer satisfaction, Google reviews, and loyalty programme engagement, and act on feedback.</li></ul>4. Financial &amp; Sales Performance<ul><li>Own the branch P&amp;L &mdash; manage budgets, control costs, and drive revenue across all service lines. </li><li>Track sales performance against targets, including upselling of services, packages, and the loyalty programme.</li><li>Review and approve quotations, invoicing, and payment processes for the branch.</li></ul>5. Inventory &amp; Vendor Management <ul><li>Manage inventory of consumables and materials (PPF, wrap film, coating products, paint, spare parts) across all departments.</li><li>Liaise with suppliers and vendors; maintain adequate stock levels while controlling wastage and cost. </li></ul>6. Compliance, Safety &amp; Quality Control <ul><li>Ensure the branch complies with UAE labor law, health &amp; safety regulations, and internal company policy.</li><li>Carry out quality-control checks and spot audits on completed work across every service line. </li><li>Maintain required certifications and standards (e.g., XPEL Certified Installer status) across the relevant teams.</li><li>7. Reporting to the CEO</li></ul>The Branch Manager is responsible for the daily activities of the company at branch level and must keep the CEO fully informed through structured, regular reporting:<ul><li>Daily Report &mdash; bookings, jobs in progress and completed, revenue, staffing/attendance, and any incidents or issues. </li><li>Weekly Report &mdash; performance summary against targets, staff attendance and utilisation, ongoing issues, and key KPIs.</li><li>Monthly Report &mdash; branch P&amp;L, sales performance by service line, customer satisfaction metrics, and staff performance. </li><li>Quarterly Report &mdash; strategic performance review, targets vs. actuals, and improvement/action plans for the following quarter.</li><li>Present all reports directly to the CEO and attend regular performance review meetings. </li></ul>8. Strategic Support <ul><li>Provide input to the CEO on pricing, promotions, and new service offerings.</li><li>Support the CEO on strategic initiatives, including expansion plans or the rollout of new service lines. </li></ul>Requirements &amp; Qualifications <ul><li>Proven experience (5+ years) managing a luxury automotive service, detailing, or retail branch, with oversight of multiple departments/job functions.</li><li>Strong leadership skills with a track record of building and managing high-performing teams. </li><li>Excellent client relationship management and communication skills.</li><li>Previous experience in a similar managerial role within the UAE market. </li><li>Solid understanding of automotive service operations; experience with detailing, PPF, ceramic coating, body shop, or paint shop operations is highly preferred.</li><li>Strong financial acumen, including budgeting, P&amp;L ownership, and structured reporting. </li><li>Comfortable preparing and presenting daily, weekly, monthly, and quarterly performance reports to senior leadership.</li><li>Proficiency with reporting, CRM, or POS systems and standard office software (Excel in particular). English required; Arabic is an advantage.</li><li>Valid UAE driving license preferred. </li></ul>Key Skills <ul><li>Leadership &amp; People Management</li><li>Cross-Functional Operational Oversight </li><li>Customer Service Orientation Financial Acumen &amp; P&amp;L Management </li><li>Reporting &amp; Analytical Skills</li><li>Problem-Solving Under Pressure </li><li>Multi-Tasking Across Departments</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Automotive: 5 years (Required)</li></ul>Language:<ul><li>English, Arabic (Required)</li></ul>Work Location: In person

Branch Manager

Beijing Foreign Enterprise Management Consultants Co.,Ltd.

<div>
 
 
 About the Role
 
 
 
 On behalf of Huawei, a world-renowned IT and Communications Company, we are seeking an experienced HR professional to support the HR operations and people management activities of a business department in Dubai.
 
 
 The role will work closely with business leaders and employees across areas including capability development, performance management, manager onboarding, talent development and other HR initiatives.
 
 
 The ideal candidate will have a strong understanding of HR processes, excellent communication and coordination skills, and the ability to work effectively in a fast-paced, international business environment.
 
 
 Experience in Huawei or another multinational technology or telecommunications company is highly preferred.
 
 
 Fluency in
 
 Chinese and English
 
 is required for effective communication with international stakeholders.
 
 
 
 
 
 
 Responsibilities
 
 
 
 1. Learning &amp; Development and Capability Development
 
 <ul>
 <li>
 Support the planning and implementation of employee capability development programs within the business department.
 </li>
 <li>
 Coordinate training, learning and enablement activities based on business and employee development needs.
 </li>
 <li>
 Support employee capability assessments and related development initiatives.
 </li>
 <li>
 Coordinate HR development programs and follow up on implementation and completion.
 </li>
 </ul>
 
 2. Performance Management
 
 <ul>
 <li>
 Support the end-to-end performance management cycle for the business department.
 </li>
 <li>
 Coordinate performance management activities and ensure timely completion of key processes.
 </li>
 <li>
 Prepare and analyze performance-related HR data and provide insights to business stakeholders.
 </li>
 <li>
 Support managers in addressing performance-related matters and follow-up actions.
 </li>
 </ul>
 
 3. Manager Onboarding &amp; Employee Development
 
 <ul>
 <li>
 Support onboarding activities for newly appointed managers.
 </li>
 <li>
 Coordinate structured onboarding and transition activities during the first 90 days.
 </li>
 <li>
 Support communication and engagement activities for managers and employees.
 </li>
 <li>
 Assist with talent development and high-potential employee initiatives.
 </li>
 </ul>
 
 4. HR Business Support
 
 <ul>
 <li>
 Partner with business leaders and employees to provide effective HR support.
 </li>
 <li>
 Support the implementation of HR policies, processes and initiatives.
 </li>
 <li>
 Provide HR data analysis and operational support to facilitate business decisions.
 </li>
 <li>
 Assist with special HR projects and initiatives as required.
 </li>
 </ul>
 
 5. HR Process &amp; Stakeholder Management
 
 <ul>
 <li>
 Coordinate with HR teams and business stakeholders to ensure effective implementation of HR processes.
 </li>
 <li>
 Maintain accurate HR information and ensure timely completion of HR activities.
 </li>
 <li>
 Support continuous improvement of HR processes and employee experience.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree or above in Human Resources, Business Administration, Management, Psychology or a related field.
 </li>
 <li>
 Minimum
 
 3 years of relevant HR experience
 
 .
 </li>
 <li>
 Experience in HR Business Partnering, HR Operations, Talent Development, Performance Management, Learning &amp; Development or related HR functions.
 </li>
 <li>
 Strong understanding of HR processes and employee lifecycle management.
 </li>
 <li>
 Strong communication, coordination and stakeholder management skills.
 </li>
 <li>
 Ability to work independently in a fast-paced and international environment.
 </li>
 <li>
 Strong analytical and problem-solving capabilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Previous experience with
 
 Huawei
 
 is highly preferred.
 </li>
 <li>
 Experience working in an international or overseas environment.
 </li>
 <li>
 Previous experience in a multinational technology, telecommunications or ICT company.
 </li>
 <li>
 Experience supporting business units as an HRBP or HR generalist.
 </li>
 <li>
 Experience covering at least two of the following areas:
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Learning &amp; Development
 </li>
 <li>
 Talent Management
 </li>
 <li>
 Capability Development
 </li>
 <li>
 HR Operations
 </li>
 <li>
 Employee Development
 </li>
 <li>
 Experience supporting managers and senior business stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 HR Business Partnering
 </li>
 <li>
 HR Operations
 </li>
 <li>
 Performance Management
 </li>
 <li>
 Learning &amp; Development
 </li>
 <li>
 Talent Management
 </li>
 <li>
 Employee Development
 </li>
 <li>
 Talent Development
 </li>
 <li>
 HR Analytics
 </li>
 <li>
 Stakeholder Management
 </li>
 <li>
 Employee Relations
 </li>
 <li>
 HR Process Management
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Communication
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Project Management
 </li>
 </ul>
 
 
 
 
 
 Languages
 
 
 Required:
 
 
 <ul>
 <li>
 Fluent written and spoken
 
 English
 
 </li>
 <li>
 Fluent written and spoken
 
 Chinese/Mandarin
 
 </li>
 </ul>
 
 
 
</div>

HR Business Partner / HR Specialist - Carrier Delivery

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