office administrator

operations manager

operations coordinator

production manager

operations executive

it operations manager

Cityland Mall

Job Summary: We are seeking an experienced Software &amp; IT Manager with strong technical expertise in C++, Java, and Python, as well as a solid background in IT operations and infrastructure management. The ideal candidate will lead the software development team, manage IT systems, ensure technology alignment with business goals, and oversee project delivery with high quality and efficiency.Key Responsibilities:Software Development Management:<ul><li>Lead, mentor, and manage a team of software developers working in C++, Java, and Python.</li><li>Oversee the full software development lifecycle (SDLC), ensuring timely and quality delivery.</li><li>Conduct code reviews, provide technical guidance, and resolve complex programming challenges.</li><li>Collaborate with Product, QA, and Operations teams to define requirements and project timelines.</li><li>Implement best practices in coding, testing, and documentation.</li></ul>IT Management:<ul><li>Manage IT infrastructure, including networks, servers, databases, and cloud services.</li><li>Ensure IT systems are secure, reliable, and aligned with organizational needs.</li><li>Plan and implement IT projects, upgrades, and maintenance schedules.</li><li>Develop IT policies, procedures, and disaster recovery plans.</li><li>Monitor IT budgets, resources, and vendor relationships.</li><li>Lead IT support teams to ensure timely resolution of technical issues.</li></ul>Leadership &amp; Strategy:<ul><li>Align technology initiatives with business objectives and long-term strategy.</li><li>Stay updated with emerging technologies and recommend innovations.</li><li>Participate in hiring, training, and performance evaluations of IT and development teams.</li><li>Ensure compliance with IT security standards and regulatory requirements.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong programming skills in C++, Java, and Python.</li><li>Proven experience in software development leadership and IT management.</li><li>Solid understanding of software architecture, development methodologies, and IT infrastructure.</li><li>Experience with Agile/Scrum, project management, and team leadership.</li><li>Excellent problem-solving, decision-making, and communication skills.</li><li>Ability to manage multiple teams, projects, and priorities simultaneously.</li></ul>Preferred Qualifications:<ul><li>Experience with cloud platforms (AWS, Azure), DevOps practices, and CI/CD pipelines.</li><li>Knowledge of cybersecurity, network administration, and IT compliance standards.</li><li>Familiarity with enterprise resource planning (ERP) or IT service management systems.</li></ul>Education:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related field.</li></ul>Job Type: Full-timeExperience:<ul><li>IT Manager: 3 years (Required)</li></ul>

Software Development Manager

The Emirates Group

Job Purpose: 
The role is responsible for overseeing smooth delivery of IT services across the organization.
 This includes managing network and server infrastructure to maintain optimal performance and availability, while providing timely technical support to end-users to resolve issues efficiently.
 The role also involves coordinating incident management, implementing preventive maintenance, and leading the IT support team to enhance their skills and responsiveness.
 By aligning IT operations with business needs, the manager ensures seamless technology functioning that supports productivity and drives operational excellence.
 
Key Result Area: 
1. Ensure consistent uptime, availability, and performance of business-critical servers, networks, and related infrastructure in line with defined SLAs, resulting in reliable services and measurable customer satisfaction.
 
2. Oversee timely resolution of network and server-related incidents to minimize downtime and disruption, while ensuring root cause analysis for critical issues to strengthen resilience and prevent recurrence.
 
3. Manage firewalls, VPNs, and access controls, conduct regular vulnerability assessments, and use proactive monitoring tools to safeguard infrastructure, detect issues early, and maintain secure, optimized operations.
 
4. Implement and maintain backup, disaster recovery (DR), and business continuity plans (BCP), ensuring redundancy, high availability, and regular testing to protect critical services and enable rapid recovery.
 
5. Maintain an accurate inventory and lifecycle plan for servers, networks, and related hardware/software, ensuring timely upgrades, replacements, and capacity planning to support business growth and stability.
 
6. Coordinate with external vendors and OEMs (Cisco, Dell, HP, VMware, Microsoft, etc.) for escalations, support, and issue resolution to ensure reliable infrastructure operations.
 
7. Lead, mentor, and develop the network & server team by fostering technical expertise, continuous learning, and a culture of performance excellence to ensure a highly capable and motivated workforce.
 
8. Generate regular reports on infrastructure performance, including uptime statistics, usage metrics, incident trends, and capacity forecasts, providing actionable insights to IT leadership for data-driven decisions.
 
Education Qualification: 
a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science
 
b) ITIL 4 Managing Professional or ITIL 4 Strategic Leader (Advanced) is a must
 
Work Experience: 
a) Minimum 7 years of experience in IT Network & Server, service management, or IT operations with 3 years of experience managing IT support teams or service desks.
 
b) Proven experience in implementing ITIL best practices.
 
c) Experience in selection & managing multi-vendor environments and vendor relationships.
 
Skills: 
a) Should have excellent communication skills.
 
b) Strong interpersonal and problem-solving skills.
 
c) Ability to work effectively with staff across levels in a diverse environment.
 
d) Proficiency in IT Service Management tools (e.g., ServiceNow, ManageEngine, Jira Service Management)
 
e) Knowledge of remote support tools, monitoring tools, and ticketing systems.
 
f) Understanding of cybersecurity principles and data privacy regulations.
 
g) Expertise in ITIL framework and managing end-to-end IT service lifecycle (Incident, Problem, Change, and Request Management).
 
h) Proficient in managing Windows, Linux, and macOS environments.

IT MANAGER NETWORK & SERVER

Job Purpose: 
The job holder will lead the design, implementation, and ongoing enhancement of ITSM processes such as Incident, Problem, Change, Configuration, and Request Management. The role ensures reliable service delivery, maintains an accurate CMDB, monitors SLAs, and drives process optimization through data-driven improvements. By aligning IT services with business needs, the manager enhances operational efficiency, user satisfaction, and compliance.
 
Key Result Area: 
1. Lead the design, implementation, and continuous enhancement of IT Service Management (ITSM) processes, including Incident, Problem, Change, and Service Request Management to enhance service reliability, increase operational efficiency, and user
 
satisfaction.
 
2. Maintain an accurate, up-to-date Configuration Management Database (CMDB) with complete and reliable configuration items (CIs) and their relationships to support effective decision-making, impact analysis, and change planning.
 
3. Implement robust change management practices, ensuring that changes are assessed, approved, and deployed with minimal risk and disruption, resulting in higher system stability and minimizing unplanned outages.
 
4. Drive the creation and maintenance of an accurate and user-friendly service catalogue to define available services and ensure consistent delivery and increase transparency of IT offerings.
 
5. Define, monitor, and report on Service Level Agreements (SLAs), ensuring services meet or exceed defined performance and availability targets to drive accountability and customer satisfaction.
 
6. Continuously review ITSM and CMDB processes to identify and implement opportunities for automation, optimization, and improved efficiency, resulting in reduced manual effort and accelerating service delivery.
 
7. Ensure ITSM and CMDB practices adhere to regulatory requirements, industry standards, and internal policies, supporting audit readiness and risk mitigation.
 
8. Collaborate with cross-functional teams, providing clear updates, reports, and dashboards on service performance and CMDB status to improve transparency and alignment across stakeholders.
 
9. Provide training and support to IT teams on ITSM processes and CMDB best practices to promote consistent understanding, correct application, and continuous improvement in service management maturity.
 
Education Qualification: 
a) Bachelor*s degree in computer science or equivalent
 
b) ITIL v3 or v4 certification is a must
 
c) Certified Configuration Management Professional (CCMP), ISO/IEC 20000 Foundation Certification, COBIT certification or Certification on CMDB(Preferred)
 
Work Experience: 
a) Minimum of 7 years* experience in ITSM roles with at least 3 years* experience in managerial role
 
b) Experience with data analytics and service reporting
 
c) Experience managing a centralized CMDB, ensuring data integrity, CI relationships, and compliance with best practices.
 
d)Hands-on experience in controlling IT changes, assessing risks, and managing release schedules.
 
e) Experience leading ITSM/CMDB-related projects with cross-functional teams.
 
f) Experience in defining, maintaining, and managing CIs and their relationships.
 
g) Experience working with IT Operations, Change Management, and Asset Management teams.
 
h) Experience in maintaining CMDB documentation, user guides, and generating reports.
 
Skills: 
a) Strong communication, leadership, and analytical skills.
 
b) Proficiency in CMDB tools (ServiceNow, Manage Engine CMDB, or other ITSM platforms).
 
c) Sound knowledge of database management, scripting, and automation
 
d)Strong understanding of IT infrastructure components (servers, networks, databases, cloud, virtualization).
 
e) Possess good understanding of IT compliance frameworks (ISO 20000, ISO 27001, GDPR).
 
f) Proven ability to ensure CMDB data accuracy and compliance with organizational policies.
 
g) Ability to troubleshoot CMDB issues, analyze data discrepancies, and perform root cause analysis.

IT MANAGER ITSM & CMDB

Job Purpose: 
The jobholder is responsible for overseeing IT operations, ensuring the smooth delivery of IT services, and providing technical support to end-users. This role involves managing a team of support staff, maintaining IT infrastructure, implementing best practices for incident management, problem resolution, and service improvement, and ensuring high levels of customer satisfaction through efficient IT service delivery.
 
Key Results Area: 
1.Ensure consistent delivery of IT services in line with defined SLAs by promptly resolving incidents and problems, conducting root cause
 
analysis, and implementing preventive measures to maintain high service reliability, minimize disruptions, and enhance customer satisfaction.
 
2.Oversee prompt resolution of IT incidents, minimize downtime, and conduct root cause analysis for critical issues, supported by clear escalation protocols and knowledge documentation.
 
3.Deliver effective user support through efficient helpdesk operations, proactive training programs, and initiatives to improve end-user proficiency, satisfaction, and self-sufficiency.
 
4.Manage, mentor, and develop the IT support team, fostering skill enhancement, accountability, and a culture of performance excellence.
 
5.Oversee administration of the Microsoft 365 ecosystem (Exchange Online, Teams, SharePoint, OneDrive, etc.), acting as Global/Domain Admin to ensure secure and reliable collaboration services.
 
6.Manage AMC/service contracts and coordinate with external vendors, service providers, and technology partners to ensure timely support, escalations, and optimal value delivery.
 
7.Ensure adherence to IT security policies, standards, and audit requirements, implementing corrective actions and awareness programs to strengthen compliance and risk management.
 
8.Generate regular reports on service performance, support metrics, incident trends, and user feedback, providing actionable insights to management for continuous improvement.
 
Knowledge, Skills & Minimum Experience: 
Education Qualification: 
a) Bachelor*s degree in engineering / technology or equivalent qualification in Computer Science.
 
b) Master*s Degree in IT Management, Business Administration (MBA) or equivalent is preferred
 
c) ITIL 4 Managing Professional or ITIL 4 Strategic Leader (Advanced)
 
Work Experience: 
a)Minimum of 7 years in IT support, service management, or IT operations.
 
b)3+ years in a leadership role, managing IT support teams or service desks.
 
c)Proven experience with IT Service Management (ITSM) and implementing ITIL best practices.
 
d)Experience managing multi-vendor environments and vendor relationships.
 
e)Proficiency in IT Service Management tools (e.g., ServiceNow, ManageEngine, Jira Service Management)
 
f)Knowledge of remote support tools, monitoring tools, and ticketing systems.
 
g)Understanding of cybersecurity principles and data privacy regulations.
 
h)Expertise in ITIL framework and managing end-to-end IT service lifecycle (Incident, Problem, Change, and Request Management).
 
i)Proficient in managing Windows, Linux, and macOS environments.
 
Skills: 
a)Should have excellent communication skills.
 
b)Strong interpersonal and problem-solving skills.
 
c)Ability to work effectively in a diverse environment

IT MANAGER SUPPORT & OPS

B and M FZE

Education Qualifications:Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, or related field.Experience:8+ Years, 3 years in a managerial/leadership roleRequired/Preferred Skills:<ul><li>Strong knowledge of server infrastructure, networking, cloud (Azure/AWS/Google Cloud), virtualization, storage, and backup solutions.</li><li>Hands-on experience with Microsoft 365, ERP/CRM systems, and enterprise applications.</li><li>Proven expertise in IT security, firewalls, and disaster recovery planning.</li><li>Ability to manage projects end-to-end, from design to deployment.</li><li>Strong problem-solving, communication, and leadership skills.</li><li>Experience in SMEs or fast-growing companies is preferred.</li></ul>Role and ResponsibilitiesThe role will include but will not be limited to the below tasks1. IT Infrastructure &amp; Systems Management&middot; <ul><li>Design, implement, and manage the company&rsquo;s entire IT infrastructure (servers, storage, network, cloud solutions, end-user devices).</li><li>Oversee installation, configuration, and maintenance of hardware and software across all business units.</li><li>Ensure system availability, uptime, and disaster recovery preparedness.</li></ul>2. IT Strategy &amp; Planning&middot; <ul><li>Develop and execute the IT roadmap aligned with the company&rsquo;s strategic objectives.</li><li>Identify opportunities for digital transformation and process automation.&middot;</li><li>Recommend cost-effective solutions, hardware/software upgrades, and system improvements.</li></ul>3. Cybersecurity &amp; Compliance&middot; <ul><li>Establish and enforce IT security policies, firewalls, backups, and disaster recovery plans.&middot;</li><li>Protect company data, systems, and networks against internal and external threats.</li><li>Ensure compliance with relevant regulations, data privacy, and IT standards.</li></ul>4. Vendor &amp; Stakeholder Management&middot; <ul><li>Manage relationships with external IT vendors, service providers, and consultants.</li><li>Negotiate contracts and oversee implementation of third-party solutions.&middot;</li><li>Collaborate with internal teams to understand requirements and provide IT support.</li></ul>5. Support &amp; Troubleshooting<ul><li>Oversee IT helpdesk operations to ensure timely resolution of hardware, software, and network issues.&middot;</li><li>Train and guide employees on IT systems, best practices, and cybersecurity awareness.</li></ul>6. Leadership &amp; Team Management&middot; <ul><li>Lead and mentor the IT team (or external contractors if team is small).</li><li>Build IT policies, SOPs, and documentation for smooth operations.</li><li>Create a culture of innovation, security awareness, and service excellence.</li></ul>Please note that any other duties that may arise as the department requirement may be added as per management discretion.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Manger : 3 years (Preferred)</li></ul>

IT Manager

Gargash Group

<div>
 
 Job purpose:
 
 
 
 
 
 The Head of IT Operations, Cloud &amp; Enterprise is responsible for overseeing the design, implementation, and management of the IT infrastructure, cloud services, and enterprise applications. This job leads a team of skilled professionals to ensure the availability, performance, and security of our technology systems while driving innovation and efficiency across the organization
 
 
 
 
 
 Responsibilities :
 
 
 
 
 
 &bull; Collect and analyse information and evaluate existing or proposed systems, research and recommend appropriate architecture for server/storage hardware, operating systems to ensure proper functioning of corresponding services. This applies to all on-prem and cloud- based resources for IaaS and PaaS.
 
 
 &bull; Manage, supervise and if needed, be technically involved in the research, planning, installation, configuration, troubleshooting, maintenance and upgrade of hardware and software interfaces with the operating system (on-prem, IaaS and PaaS).
 
 
 &bull; Ensure uninterrupted daily operations in the related areas through effective administration and support. &bull; Work with GCIO, peers and business units to build and maintain a DR environment including performing periodic DR drills. Facilitate the BCP process.
 
 
 &bull; Direct the team to analyses the users&rsquo; complaints incidents / problems / Service Requests) with regard to the IT Services within the areas of responsibility. Wherever possible, provide solution or workaround to continue the work without interruptions.
 
 
 &bull; Develop and execute a comprehensive IT operations strategy aligned with the organisation's business goals and objectives.
 
 
 &bull; Drive the adoption of cloud technologies and enterprise solutions to enhance operational efficiency, scalability, and cost-effectiveness.
 
 
 &bull; Collaborate with senior leadership to provide strategic insights on technology trends and their potential impact on the business.
 
 
 &bull; Oversee the design, deployment, and management of the organisation's IT infrastructure, including on-premises and cloud-based environments.
 
 
 &bull; Ensure high availability, performance, and security of systems, networks, and storage solutions.
 
 
 &bull; Lead the migration of existing applications and services to cloud platforms while optimizing resource utilisation and cost.
 
 
 &bull; Manage the selection, implementation, and maintenance of enterprise applications such as ERP, CRM, and collaboration tools.
 
 
 &bull; Collaborate with cross-functional teams to align application strategies with business needs, ensuring seamless integration and user experience.
 
 
 &bull; Build and lead a high-performing IT operations team, fostering a culture of innovation, collaboration, and continuous improvement.
 
 
 &bull; Provide mentorship and professional development opportunities to team members, promoting skill enhancement and career growth.
 
 
 &bull; Evaluate and manage relationships with technology vendors and service providers, ensuring compliance with SLAs and contractual agreements.
 
 
 &bull; Negotiate contracts and agreements to optimize costs and ensure the delivery of quality services. &bull; Implement and enforce robust security measures to protect the organization's digital assets and sensitive data.
 
 
 &bull; Ensure compliance with relevant industry standards and regulations, such as GDPR, HIPAA, and cybersecurity best practices.
 
 
 &bull; Uphold company values throughout business practices and use sound judgement in decision making.
 
 
 &bull; Any other added duties as may be required by management based on needs of the business.
 
</div>

Head of IT Operations, Cloud & Enterprises

Hilton

<div>Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars and Kitchens to ensure high standards of quality and service. 
 
 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
<ul><li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm

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