operations manager

it operations and asset management specialist Jobs in Muscat

it operations and asset management specialist

finance operations officer Jobs in Muscat

finance operations officer

it operations manager

T.CHOITHRAMS & SONS

1. Job PurposeThe role is responsible for managing and supporting the end-to-end IT operations of the organization, ensuring the reliability, security, and efficiency of all hardware, software, network, and infrastructure systems across the Head Office and branch locations. This includes developing IT policies and processes, monitoring system performance, and providing timely technical support to all departments.The position serves as a key link between the Oman operations and the Dubai Head Office IT team, coordinating system enhancements, resolving issues, and maintaining business-critical applications such as Business Objects (BO), HHT systems, DMS, biometric devices, and CCTV. The role also supports Presales and Van Sales operations, ensures smooth functioning of internet and network services, and maintains servers and infrastructure in line with organizational standards.By delivering proactive troubleshooting, user training, system maintenance, and cross-functional coordination, the role ensures business continuity, supports operational efficiency, and contributes to the seamless functioning of commercial, supply chain, finance, and HR activities.2. Qualifications and Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Prior experience in IT operations, system support, or infrastructure management (preferably in a multi-branch or distribution business environment).</li><li>Experience handling hardware, software, networking, and user support activities.</li><li>Strong knowledge of computer systems, networks, servers, and communication systems.</li><li>Familiarity with Business Objects (BO) reporting tools, HHT devices (Rainbow &amp; Wholesale), biometric systems, and CCTV management.</li><li>Understanding of internet connectivity, firewall systems, and coordination with service providers.</li><li>Ability to troubleshoot hardware/software issues across multiple locations.</li><li>Knowledge of the latest developments and best practices in the IT field.</li><li>Training or certification in IT infrastructure, networking, or relevant technologies (preferred but not mandatory).</li><li>Ability to train users and provide system-specific guidance.</li></ul>Job Type: Full-timePay: RO450.000 - RO550.000 per month

IT Incharge

Norconsult Telematics

<div>
 
 
 Position Objectives:
 
 
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 Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
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 Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
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 Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
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 Design the IT Analytics Solution (ITAS) to enable data-driven decision-making across ITSM, ITOM, and ITAM domains.
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 Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.
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 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
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 Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
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 Implement proactive operational practices to reduce downtime and enhance service performance.
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 Build a complete ITAM framework overseeing asset lifecycle stages&mdash;procurement, onboarding, utilization, maintenance, and retirement.
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 Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
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 Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
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 Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
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 Conduct root cause analysis using operational and asset data, recommending preventive actions.
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 Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
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 Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
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 Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
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 Support tool evaluation and implementation (e.g., ServiceNow ITOM/ITAM, BMC, SolarWinds, ManageEngine).
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 Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
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 Experience: Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles.
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 Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
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 Experience with monitoring platforms (e.g., SolarWinds, Dynatrace, Zabbix, Nagios) and asset management tools.
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 Hands-on experience designing workflows and lifecycle processes for IT assets.
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 Knowledge of CMDB structures, discovery tools, and integration methods.
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 Experience building analytics dashboards using BI or IT analytics platforms.
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 Strong skills in documentation, governance, and process standardization.
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 Certifications such as ITIL, ServiceNow ITAM/ITOM, or related credentials are preferred.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
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 </ul>
</div>

IT Operations and Asset Management Specialist

<div>
 
 
 Position Objectives:
 
 
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 Lead the development, enhancement, and governance of the IT Service Management framework in alignment with global ITIL standards.
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 Focusing on improving service quality by assessing and optimizing processes across Incident, Problem, and Change Management domains.
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 Review and align KPIs/SLAs to ensure measurable service performance and operational excellence.
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 Support the evaluation and selection of ITSM platforms to enhance service automation and workflow efficiency.
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 Guides stakeholders on ITSM best practices and ensures continuous improvement across service operations.
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 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
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 Develop and optimize ITSM frameworks and processes in alignment with ITIL best practices.
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 Conduct assessments and audits of ITSM processes, identifying gaps and recommending improvements.
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 Standardize and align KPIs, SLAs, and OLAs across Incident, Problem, and Change Management functions.
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 Lead process re-engineering efforts to improve service quality, reduce downtime, and enhance operational efficiency.
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 Support ITSM platform evaluation, selection, and implementation based on organizational requirements.
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 Work with cross-functional teams to ensure proper integration of ITSM processes with tools and enterprise systems.
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 Provide training, guidance, and knowledge transfer to internal teams on ITIL practices and ITSM process adoption.
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 Conduct service performance reviews and provide insights for continuous improvement.
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 Assist in establishing governance frameworks and control mechanisms for service management operations.
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 Collaborate with stakeholders to ensure alignment of ITSM efforts with organizational objectives and compliance standards.
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 Establish documentation, SOPs, workflows, and process maps to support consistent service operations.
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 Monitor and report on service performance trends, recommending corrective actions when required.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
 </li>
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 Experience: Minimum 8+ years in IT Service Management, IT Operations, or related consulting roles.
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 Strong knowledge of ITIL frameworks (preferably ITIL v4) and ITSM best practices.
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 Hands-on experience in Incident, Problem, and Change Management process design and improvement.
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 Experience in evaluating and implementing ITSM platforms (e.g., ServiceNow, BMC Helix, Ivanti, ManageEngine).
 </li>
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 Strong analytical, process mapping, and documentation skills.
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 Ability to collaborate with technical and business teams and communicate effectively with stakeholders.
 </li>
 <li>
 ITIL certification (Foundation, Intermediate, or Managing Professional) preferred.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

IT Service Management Consultant (ITSM)

Confidential

<div>
 
 An upcoming shopping mall is looking to hire a General Manager for their company. The GM is responsible for the overall leadership, performance, and strategic direction of a group of malls. The role ensures profitability, operational excellence, strong tenant partnerships, financial sustainability, and a superior customer experience across all properties. The GM leads all functional heads&mdash;including Operations, Marketing &amp; Leasing, Administration/HR/IT/Legal, and Finance&mdash;and ensures alignment with the company&rsquo;s vision and business objectives.
 
 
 
 
 
 Responsibilities
 
 
 
 
 Strategic Leadership &amp; Business Direction
 
 
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 Develop and execute the long-term strategy for the mall portfolio, including growth, positioning, and competitive differentiation.
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 Define annual business objectives, financial targets, and performance expectations for all malls.
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 Oversee portfolio-wide decisions related to asset enhancement, renovation, expansion, and modernization.
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 Evaluate new business opportunities and strategic partnerships that enhance footfall, revenue, and brand value.
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 </ul>
 
 
 2.Financial &amp; Commercial Performance Management
 
 
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 Own the full P&amp;L for the mall group, ensuring sustainable growth in revenue, operating income, and profitability.
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 Review consolidated financial performance monthly with the Finance Manager and take corrective action where required.
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 Approve budgets, forecasts, CapEx plans, and major expenditures.
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 Assess commercial performance including occupancy levels, rental yields, tenant mix, and non-rental income streams.
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 </ul>
 
 
 3.Operational Excellence &amp; Mall Performance Oversight
 
 
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 Provide strategic oversight to the Operations Manager on all operational, maintenance, engineering, and facility-related activities.
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 Ensure service quality, safety, compliance, and operating standards are consistently met across all malls.
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 Monitor mall performance, visitor experience, operational KPIs, and tenant satisfaction.
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 Support improvements in SOPs, efficiency, and cost management across all properties.
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 </ul>
 
 
 4.Leasing, Marketing &amp; Business Development Leadership
 
 
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 Guide the Head of Marketing/Leasing in developing mall positioning, annual marketing strategy, and leasing plans.
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 Approve tenant mix strategy, anchor tenant negotiations, and major leasing deals.
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 Support business development initiatives, brand partnerships, and revenue-generating opportunities.
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 Ensure marketing investments deliver measurable impact on footfall, sales, and brand presence.
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 </ul>
 
 
 5.Administration, Legal, HR &amp; IT Governance
 
 
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 Oversee the Head of Administration to ensure effective HR, legal compliance, IT systems, and general administrative services across all malls.
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 Approve major HR decisions including manpower planning, succession, and senior-level hiring.
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 Ensure operational policies, legal documentation, and organizational governance frameworks are in place.
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 </ul>
 
 
 6.Stakeholder, Government &amp; External Relations
 
 
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 Maintain strong relationships with investors, board members, government authorities, and major tenants.
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 Represent the company at external forums, regulatory engagements, and industry associations.
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 Ensure compliance with all statutory requirements including municipal approvals, safety regulations, and commercial rules.
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 </ul>
 
 
 7.Leadership, Culture &amp; Team Development
 
 
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 Build a high-performing leadership team with clear accountability and collaboration across functions.
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 Promote a culture of operational discipline, customer focus, innovation, and ethical conduct.
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 Mentor and develop senior managers, ensuring leadership pipeline and succession readiness.
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 Foster cross-functional alignment between Operations, Leasing, Finance, Marketing, and Administration.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Management, Engineering, Real Estate, or related field; MBA preferred.
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 10+ years of leadership experience, with significant exposure to mall operations, retail real estate, or multi‑site management.
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 Proven ability to lead diverse teams and manage multiple properties simultaneously.
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 Strong understanding of mall operations, leasing, finance, marketing, and corporate governance.
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 </ul>
 
 
 Key Competencies
 
 
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 Strategic thinking and commercial acumen
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 Leadership and team‑building capability
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 Decision‑making and problem‑solving ability
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 Financial and business performance management
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 Stakeholder and tenant relationship management
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 Communication and influencing skills
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 Operational discipline and excellence focus
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 Customer and service orientation
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 Governance, compliance, and risk awareness
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 Integrity and professional conduct
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 </ul>
 
 
</div>

General Manager

CRYSTAL FLASH LLC

Please note that applications must be submitted through the company&rsquo;s website only. Applications sent via email will not be considered. Please apply to this linkSM- https://crystal-flash.odoo.com/jobs/sales-manager-75Job Title: General ManagerCompany: Crystal Flash LLC .It is a manufacturer, developer, and distributor of goods within the lighting industry.Location: Oman, MuscatJob Purpose:To observe and coordinate the overall operations of the company, ensuring sustainable growth, profitability, and operational excellence in the field of lighting and electronics.Key Responsibilities:Involve, develop and implement strategic and operational plans aligned with the company&rsquo;s vision and objectives.Oversee all departments including Sales, Procurement, Finance, HR, and Warehouse operations and participate in meetings and decision making sessions.Monitor financial performance and provide management reports according to the company achieves profitability targets.Build and maintain strong relationships with key suppliers and clients.Conduct market analysis to identify new business opportunities and competitive trends.Prepare regular performance reports for the Board of Directors and ensure execution of strategic decisions.Motivate and accompany the management team and staff.Ensure compliance with company policies, regulations, and legal requirements in units.Qualifications &amp; Requirements:Bachelor&rsquo;s degree in Business Administration, Electrical Engineering, or Electronics (MBA preferred).Minimum 7&ndash;10 years of experience in senior management, preferably in the electronics or lighting industry.Strong leadership, decision-making, and organizational skills.Excellent understanding of financial management and business operations.Proficiency in computer systems .Strong communication and negotiation abilities.In-depth knowledge of the local market and supplier networks.Compensation &amp; Benefits:Competitive monthly salary with performance-based incentives.Housing allowance or company-provided accommodation.Medical insurance.Annual bonus.Job Type: Full-timePay: From RO1,000.000 per month

Explore 368+ It operations manager in Muscat this December. Find roles across top companies and apply now to boost your career.

368 it operations manager jobs IN Muscat

IT Incharge

IT Operations and Asset Management Specialist

IT Operations and Asset Management Specialist

IT Service Management Consultant (ITSM)

IT Service Management Consultant (ITSM)

General Manager

General Manager