applications support senior analyst - avp

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applications support senior analyst - avp Jobs in Manama

infrastructure & project manager Jobs in Manama

infrastructure & project manager

it operations executive

it project coordinator business analyst

Klystron Global

Job SummaryWe are looking for a dynamic and detail-oriented IT Project Coordinator / Business Analyst with 4&ndash;5 years of experience to support the delivery of IT and digital transformation projects, including self-service kiosk solutions and integrated systems.The ideal candidate will act as a bridge between business stakeholders and technical teams, with strong experience in requirement gathering, API integrations, and system testing. This role requires hands-on involvement in project coordination, documentation, and validation of technical solutions.Key ResponsibilitiesBusiness Analysis<ul><li>Gather, analyze, and document business and functional requirements</li><li>Prepare BRD, SRS, use cases, and process workflows</li><li>Perform gap analysis and propose optimized solutions</li><li>Translate business needs into clear technical requirements</li></ul>Project Coordination<ul><li>Coordinate with development, QA, UI/UX, and external vendors</li><li>Track project timelines, milestones, and deliverables</li><li>Conduct regular project status meetings and follow-ups</li><li>Ensure smooth communication across all stakeholders</li></ul>API Integration &amp; Testing<ul><li>Understand and document API requirements and integration flows</li><li>Collaborate with developers on RESTful API integrations</li><li>Perform API testing using tools like Postman</li><li>Validate request/response structures, authentication, and error handling</li><li>Troubleshoot integration issues and coordinate fixes with technical teams</li></ul>System Implementation &amp; Testing<ul><li>Support system implementation and configuration activities</li><li>Plan and execute UAT (User Acceptance Testing) with business users</li><li>Prepare test cases, test scenarios, and validation reports</li><li>Ensure all business requirements are met before go-live</li></ul>Stakeholder Management<ul><li>Act as a liaison between business users and technical teams</li><li>Communicate project progress, risks, and issues clearly</li><li>Ensure alignment between delivered solutions and business expectations</li></ul>Self-Service Kiosk Solutions<ul><li>Work on projects involving self-service kiosks across industries (banking, healthcare, government, retail, etc.)</li><li>Gather functional requirements for kiosk workflows (e.g., onboarding, transactions, service requests)</li><li>Coordinate hardware and software integration requirements</li></ul>Quality &amp; Process Improvement<ul><li>Identify areas for process optimization and system enhancements</li><li>Ensure proper documentation and version control of project artifacts</li><li>Support issue tracking and resolution during implementation</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>4&ndash;5 years of experience in IT Project Coordination / Business Analysis</li><li>Strong understanding of SDLC and project delivery lifecycle</li><li>Hands-on experience with API concepts (REST, JSON, authentication)</li><li>Experience in API testing using Postman or similar tools</li><li>Strong documentation skills (BRD, SRS, workflows)</li><li>Excellent communication and stakeholder management skills</li></ul>Preferred Skills<ul><li>Experience in digital transformation or kiosk-based solutions</li><li>Familiarity with Agile/Scrum methodologies</li><li>Basic knowledge of SQL, integrations, or middleware systems</li><li>Exposure to UI/UX concepts and user journey mapping</li></ul>Key Competencies<ul><li>Analytical thinking</li><li>Problem-solving ability</li><li>Attention to detail</li><li>Strong coordination and organizational skills</li><li>Ability to manage multiple projects simultaneously</li></ul>What We Offer<ul><li>Opportunity to work on innovative digital and kiosk-based solutions</li><li>Exposure to multi-industry projects</li><li>Collaborative and fast-paced work environment</li><li>Career growth and learning opportunities</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD600.000 per monthWork Location: In person

IT Project Coordinator / Business Analyst

Citi

<div>
 
 
 Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
 
 
 
 
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
 </li>
 <li>
 Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
 </li>
 <li>
 Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
 </li>
 <li>
 Start of day checks, continuous monitoring, and regional handover.
 </li>
 <li>
 Perform same day risk reconciliations
 </li>
 <li>
 Develop and maintain technical support documentation.
 </li>
 <li>
 Identifies ways to maximize the potential of the applications used
 </li>
 <li>
 Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
 </li>
 <li>
 Ensures that storage and archiving procedures are in place and functioning correctly
 </li>
 <li>
 Formulates and defines scope and objectives for complex application enhancements and problem resolution
 </li>
 <li>
 Reviews and develops application contingency planning to ensure availability to users.
 </li>
 <li>
 Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
 </li>
 <li>
 Participate in application releases, from development, testing and deployment into production.
 </li>
 <li>
 Engages in post implementation analysis to ensure successful system design and functionality.
 </li>
 <li>
 Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
 </li>
 <li>
 Ensures essential procedures are followed and helps to define operating standards and processes.
 </li>
 <li>
 Act as a liaison between users/traders, interfacing internal technology groups and vendors.
 </li>
 <li>
 Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
 </li>
 <li>
 Acts as advisor or coach to new or lower level analysts.
 </li>
 <li>
 Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
 </li>
 <li>
 Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
 </li>
 <li>
 Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
 </li>
 <li>
 Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
 </li>
 <li>
 Performs other duties and functions as assigned.
 </li>
 <li>
 Has the ability to operate with a limited level of direct supervision.
 </li>
 <li>
 Can exercise independence of judgement and autonomy.
 </li>
 <li>
 Acts as SME to senior stakeholders and /or other team members.
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Recommended Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in an Application Support role.
 </li>
 <li>
 Experience installing, configuring or supporting business applications.
 </li>
 <li>
 Experience in OpenShift, Mongo Database and PL/SQL.
 </li>
 <li>
 Experience with some programming languages and willingness/ability to learn.
 </li>
 <li>
 Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
 </li>
 <li>
 Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
 </li>
 <li>
 Demonstrated analytical skills
 </li>
 <li>
 Issue tracking and reporting using tools
 </li>
 <li>
 Knowledge/ experience of problem Management Tools.
 </li>
 <li>
 Knowledge/ experience of monitoring Tools such as ITRS or Application performance monitoring tools such as AppDynamics.
 </li>
 <li>
 Good all-round technical skills
 </li>
 <li>
 Effectively share information with other support team members and with other technology teams
 </li>
 <li>
 Ability to plan and organize workload
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 Ability to communicate appropriately to relevant stakeholders
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Applications Support
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Applications Support Senior Analyst - AVP

<div>
 
 
 Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
 
 
 
 
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
 </li>
 <li>
 Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
 </li>
 <li>
 Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
 </li>
 <li>
 Start of day checks, continuous monitoring, and regional handover.
 </li>
 <li>
 Perform same day risk reconciliations
 </li>
 <li>
 Develop and maintain technical support documentation.
 </li>
 <li>
 Identifies ways to maximize the potential of the applications used
 </li>
 <li>
 Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
 </li>
 <li>
 Ensures that storage and archiving procedures are in place and functioning correctly
 </li>
 <li>
 Formulates and defines scope and objectives for complex application enhancements and problem resolution
 </li>
 <li>
 Reviews and develops application contingency planning to ensure availability to users.
 </li>
 <li>
 Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
 </li>
 <li>
 Participate in application releases, from development, testing and deployment into production.
 </li>
 <li>
 Engages in post implementation analysis to ensure successful system design and functionality.
 </li>
 <li>
 Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
 </li>
 <li>
 Ensures essential procedures are followed and helps to define operating standards and processes.
 </li>
 <li>
 Act as a liaison between users/traders, interfacing internal technology groups and vendors.
 </li>
 <li>
 Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
 </li>
 <li>
 Acts as advisor or coach to new or lower level analysts.
 </li>
 <li>
 Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
 </li>
 <li>
 Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
 </li>
 <li>
 Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
 </li>
 <li>
 Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
 </li>
 <li>
 Performs other duties and functions as assigned.
 </li>
 <li>
 Has the ability to operate with a limited level of direct supervision.
 </li>
 <li>
 Can exercise independence of judgement and autonomy.
 </li>
 <li>
 Acts as SME to senior stakeholders and /or other team members.
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in an Application Support role.
 </li>
 <li>
 Experience installing, configuring or supporting business applications.
 </li>
 <li>
 Experience with some programming languages and willingness/ability to learn.
 </li>
 <li>
 Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
 </li>
 <li>
 Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
 </li>
 <li>
 Demonstrated analytical skills
 </li>
 <li>
 Issue tracking and reporting using tools
 </li>
 <li>
 Knowledge/ experience of problem Management Tools.
 </li>
 <li>
 Good all-round technical skills
 </li>
 <li>
 Effectively share information with other support team members and with other technology teams
 </li>
 <li>
 Ability to plan and organize workload
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 Ability to communicate appropriately to relevant stakeholder
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 
 Good hands-on experience on the following:
 
 
 
 <ul>
 <li>
 Unix , Shell/ Python scripting
 </li>
 <li>
 Oracle , Oracle Golden Gate and Mongo DB
 </li>
 <li>
 ITRS Geneos ,AppDynamics , ELK and Grafana
 </li>
 <li>
 KAFKA, TIBCO EMS
 </li>
 <li>
 Open shift Platform
 </li>
 <li>
 ITIL Concepts
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Applications Support
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Applications Senior Support Payments Specialist

UNDP Careers

Programme Analyst (open to external applicants)

Alabraaj Restaurants Group

Job Title - Marketing Coordinator (Content Creator)Reporting To - Brand Development ManagerLocation - BahrainApplicants must be based in Bahrain, possess the relevant skills and experience, and complete all pre-screening questions to be considered for this role.We are seeking a dynamic and creative Marketing Coordinator (Content Creator) to join our marketing team. This role is responsible for developing, producing, and managing high-quality content across various digital platforms to enhance brand visibility and engagement. The ideal candidate will be a bilingual (Arabic and English) visual storyteller with a passion for social media, strong organizational skills, and the ability to coordinate marketing activities and content production from concept to completion.Responsibilities<ul><li>Plan, produce, and edit all visual and video content for social media platforms, ensuring alignment with brand standards and guidelines.</li><li>Develop monthly content calendars and detailed shooting schedules to guide production timelines.</li><li>Create storyboards, write scripts, and manage pre-production logistics for video shoots and photoshoots.</li><li>Collaborate closely with Chefs, Restaurant Managers, and other stakeholders to align creative content with operational needs.</li><li>Lead creative brainstorming sessions, brief team members, and oversee projects from concept through final delivery.</li><li>Utilize advanced communication skills in both Arabic and English to effectively coordinate across diverse teams and ensure clear, culturally appropriate messaging in all content.</li><li>Maintain strong attention to detail and creative vision across all content formats, including short-form video, reels, stories, and branded visuals.</li></ul>Skills &amp; Qualifications<ul><li>Proven experience in content creation.</li><li>Strong command of editing software and design tools.</li><li>Fluent in Arabic and English, both written and verbal.</li><li>Solid understanding of social media platforms (Instagram, TikTok, YouTube, Facebook) and content trends.</li><li>Excellent communication and interpersonal skills.</li><li>Highly organized with strong project coordination abilities.</li><li>Ability to multitask and work in a fast-paced, deadline-driven environment.</li><li>Bachelor&rsquo;s degree in Business, Marketing, Communications, or a related field (preferred).</li><li>Hospitality, F&amp;B, or lifestyle industries experience (preferred).</li></ul>Al Abraaj Restaurants GroupAl Abraaj Restaurants Group is a Bahrain based Public Shareholding Company, widely recognised for its pioneering excellence in the F&amp;B sector since 1987. With over 38 years of hospitality experience, 16 brands, 32 outlets and 1,000 employees, the group offers an exciting array of unique dining concepts, catering to diverse culinary tastes.These brands include Al Abraaj, Mashawi Al Abraaj, Mazmiz, Bindaira, Nu Asia, Lumee, YaSalam!, Otto, San Carlo Cicchetti, La Rotisserie, SAL, Chica, Chapra, Sangam, La Ro Bistro, Camel Club, and Orso, along with Al Abraaj Catering, Bakery, and CPU.We thank you for applying! Please note that due to the high volume of applications, we shall only get in touch if you have been shortlisted for the role.Job Type: Full-timeApplication Question(s):<ul><li>Are you located in Bahrain?</li><li>What is your visa type/status?</li><li>What is your current salary?</li><li>Are you required to serve a notice period?</li></ul>Experience:<ul><li>Marketing: 1 year (Preferred)</li></ul>Work Location: In person

Marketing Coordinator (Content Creator)

Zahrawi Medical

<div><div><div><div><div><h6 class="jobSectionHeader">About Zahrawi Group</h6>
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, &amp; Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, &amp; Analytical Industries.
</div><div><h6 class="jobSectionHeader">job Brief</h6>
The incumbent will be responsible to promote products and services to customers, discover and pursue new sales prospects, negotiate contracts, and maintain customer satisfaction with the aim of maximizing profits.
</div><div><div>ACCOUNTABILITIES
Policies &amp; Procedures:<ul><li>
Adhere to all Zahrawi Policies &amp; Procedures as applicable.</li></ul>
Market Knowledge:<ul><li>
Conducting market research to identify new potential customers.</li><li>
Analyzing market trends to identify new products in the market and understanding their advantages and disadvantages.</li><li>
Planning and assisting with new product releases and events.</li><li>
Maintaining technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.</li></ul>
Business Development:<ul><li>
Establishing contact with new customers to inform them of our products, understanding their need and how we can help them.</li><li>
Providing potential customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.</li><li>
Following up with the new customers after the demo session to negotiate contracts and packages.</li><li>
Ensuring all details of the contract are compliant with our rules &amp; regulations.</li></ul>
Marketing:<ul><li>
Coordinating with the Marketing Department for any new materials that need to be done.</li></ul>
Sales:<ul><li>
Maintaining relationships with existing customers by providing them with support, information, and guidance.</li><li>
Recommending new products to existing customers as per their need and providing them with support, information, and guidance to ensure a great relationship with them.</li><li>
Providing existing customers with support, information, and guidance by performing product demonstrations to them and gathering their feedback.</li><li>
Assisting the customers in answering all product-related questions in a professional and timely manner.</li><li>
Recommending new service improvements to further build on the relationship.</li><li>
Advising helpful new product recommendations and suggestions to customers to increase revenue.</li><li>
Negotiating contracts and packages with existing customers.</li><li>
Maintaining quality service by establishing and enforcing Zahrawi standards.</li><li>
Contributing to the team effort by achieving the annual target set by the management and assisting the team when needed.</li></ul>
Data Track:<ul><li>
Preparing reports by collecting, analyzing, and summarizing information and maintaining accurate records of all products sold.</li></ul>
Orders:<ul><li>
Placing orders to the concerned purchase coordinator.</li><li>
Following up with the Procurement &amp; Logistics team with regards to sending them the products and ensuring that it reaches them on time.</li></ul>
Invoicing:<ul><li>
Coordinating with the Finance Department to ensure proper invoicing of the products and following up with them with regards to the collection/payment.</li></ul>
Delivery:<ul><li>
Coordinate with the warehouse for the timely deliveries.</li></ul>
Application:<ul><li>
Trouble shooting of the instruments.</li><li>
Introduction and Demo of new Products to the End Users.</li><li>
Technical Data &ndash; Matching and Filling the Project Specification sheets and Requirements.</li><li>
Preparing and suggesting the consumables lists by studying the need of each customers to promote reagents and consumables sales.</li><li>
Attend customer calls regarding supply and inform sales team.</li><li>
Coordinating conferences and materials.</li><li>
Conducting workshops and giving Application trainings.</li><li>
Completing validation process of every product in MBU.</li></ul>
Support:<ul><li>
Support the Sales Team for Handling Projects in Terms of Specifications and Technical comparison discussion with the End Users.</li><li>
Coordinate with Service engineers for the Installation, PMs, and rectifications</li><li>
Coordinate with the sales team to know more about competition and provide argumentation in a scientific way</li><li>
Assist sales teams during technical discussions</li><li>
Prepare training certificates for customer training attendees</li></ul>
 Service Team Coordination:<ul><li>
Coordinate with Service engineers for the Installation, PMs, and rectifications and plan trainings accordingly.</li></ul>
Communication with principal companies:<ul><li>
Communicate with principals on technical information.</li><li>
Communicate with principals on any queries of the customer which cannot be resolved from our end.</li><li>
Keep update with latest training schedules and training materials.</li><li>
Attend all relevant webinars conducted by the principals.</li><li>
When a new technical information is received from the principal company, transfer of this information internally to all concerned persons especially when there is a new version of software or incompatibility between instruments or any other relevant information.</li></ul>
REQUIREMENTS<ul><li>
Education: Bachelors Degree in Medical Lab/ Biotechnology or related science</li><li>
Experience: 2+ years experience in Molecular Biology sales.</li><li>
Job Specific Skills: Experience with PCR Workflow and Techniques, Automation system, Electrophoresis &amp; Blotting including imaging, NGS Workflow &amp; Techniques, NGS QC Workflow, DNA/ RNA Extraction, Sanger Sequencing Workflow. Good Interpersonal skills &amp; English language. Negotiation skills &amp; Customer Relationship Building.</li><li>
Additional details: Candidates are to be based in Bahrain and willing to move to company visa.</li></ul>
</div></div>Location: Bahrain - Manama
Job Type: FULLTIME
Job Posting Date: 22-04-2026
Division/Department: Lab</div></div></div></div>

Product Executive/Specialist - Molecular Biology

Strativia

<div>Job Purpose: 
The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness. 
 
Responsibilities:
<ul><li>Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.</li>
<li>Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.</li>
<li>Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.</li>
<li>Perform basic Active Directory tasks and manage NTFS permissions for shared resources.</li>
<li>Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.</li>
<li>Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.</li>
<li>Provide basic printer maintenance and troubleshooting support.</li>
<li>Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.</li>
<li>Manage SAAR-N form submissions and tracking to enable system access for users.</li>
<li>Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.</li>
<li>Provide scheduling and technical support for video teleconferences (VTCs).</li>
<li>Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.</li>
<li>Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.</li>
<li>Process IT equipment disposal through DRMO procedures for unused or non-functional assets.</li>
<li>Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.</li>
<li>Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.</li>
<li>Participate in special projects and support day-to-day IT operations as assigned by leadership.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications:
<ul><li>Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.</li>
<li>Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.</li>
<li>Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.</li>
<li>Proficiency with SAAR-N form submission and tracking processes.</li>
<li>Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.</li>
<li>Familiarity with Active Directory administration and NTFS permission management.</li>
<li>Experience troubleshooting Microsoft Office applications and common enterprise software tools.</li>
<li>Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.</li>
<li>Ten (10) years of helpdesk or IT service desk experience preferred.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

IT Service Desk Analyst

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