data analyst, research

it senior analyst (pc support) Jobs in Kansas City

it senior analyst (pc support)

it senior analyst pc support

City of Kansas City, MO

<div><div><div><h2 class="jobSectionHeader"><b>Pay,Benefits, &amp; Work Schedule</b></h2><div><br>
<div><div>
</div><p>Full-time position available with the General Services Department, Information Technology Division located at 4800 East 63rd Street<br>
Starting Salary: $5,173/month<br>
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework schedule available after 6-month probationary period completed<br>
Contact For Interview: Brent Kinder, 513-6616<br>
Application Deadline Date: April 16, 2026</p><br>
<p></p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><br>
<div><div>
</div><p><b>REQUIRES</b> an accredited Bachelor&rsquo;s degree and 3 years of technology experience; OR an equivalent combination of qualifying education and technology experience.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Other Information</b></h2><div><br>
<div><div>
</div><p><b>URGENT!!! CRITICAL RECRUITMENT INFORMATION</b></p><p>
Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.</p><p>
In order for a resume to be used in lieu of an application the resume must have been submitted online via the City&rsquo;s Applicant Tracking System.
</p><p>Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.</p><p>
The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
</p><h6 class="jobSectionHeader">For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
</h6><p>Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.
</p><p>If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.</p><p>
The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy
</p><p>The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.</p><p>
If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans&rsquo; points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during &ldquo;wartime&rdquo; and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code &sect; 4211).</p></div></div></div></div></div>

IT Senior Analyst (PC Support)

DiPasquale Moore

<div><b>Competitive base salary based on your experience, plus the opportunity to earn an annual bonus.</b><br>
<br>
<b>Law firm experience is not required - candidates from all backgrounds are encouraged to apply.</b><br>
<br>
<b>Requirements:
</b><ul><li>Basic familiarity with Windows, Android, and iOS operating systems
</li><li>Understanding of networking concepts and protocols</li><li>
Strong problem-solving skills and attention to detail
</li><li>Clear and professional communication skills
</li></ul><br>
<b>Job Overview:</b><br>
We are seeking an <b>Entry-Level IT Support Analyst</b> to support employees and clients with day-to-day technical needs and help ensure the reliable operation of IT systems. This role offers hands-on experience with hardware and software support, along with the opportunity to learn from senior IT team members and build foundational technical skills.<br>
<br>
<b>Key Responsibilities:</b><ul><li>
Respond to phone calls, emails, and service tickets from employees and clients</li><li>
Troubleshoot hardware, software, network, and device issues (printers, monitors, scanners, etc.)</li><li>
Escalate more complex issues to senior IT staff and follow through to resolution</li><li>
Install, configure, and maintain hardware and software</li><li>
Maintain and update internal support documentation</li><li>
Provide basic guidance and support to users on systems and applications</li><li>
Communicate clearly and professionally with users at all levels</li><li>
Stay current on systems, tools, and IT best practices used within the organization</li></ul><br>
The ideal candidate is detail-oriented, organized, and eager to learn, with a basic understanding of IT and a problem-solving mindset. Strong communication and the ability to manage multiple tasks are important.
<br>
<br>
<b>Why Join Us:</b><br>
Join us to gain hands-on IT experience, learn from a supportive team, work with a variety of tools, grow your career, and enjoy strong benefits with a healthy work/life balance.<br>
<br>
<b>Employee Perks:</b><ul><li>
Health, vision, and dental insurance</li><li>
401(k) with up to a 4% match</li><li>
3 weeks of paid time off</li><li>
Paid holidays</li><li>
Great work/life balance&mdash;no long hours</li><li>
Free on-site parking</li><li>
Stable job with a growing law firm and a supportive team</li></ul><br>
<b>
EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER</b><br>
<br>
DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.<br>
<p>
</p><p>eAkRwGRrfG</p></div>

IT Support Analyst

Physical Therapy Technician

Spring Arbor Senior Living

Allegro Living serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU!
<br><br>
Caregiver / Resident Assistant / CNA
<br>Full-Time & Part-Time | 1st & 2nd Shift
<br>Windsor Manor – Webster City
<br>1401 Wall St
<br>Webster City, IA 50595
<br><b>Pay Range:</b> $14.50 – $16.50 per hour (based on experience)
<br>Same Day Pay available through Dayforce Wallet
<br>Windsor Manor Webster City is hiring Full-Time and Part-Time Caregivers / Resident Assistants to support our Assisted Living community. This opportunity is ideal for candidates searching for caregiver jobs in Webster City IA, resident assistant jobs, personal care aide positions, assisted living caregiver roles, direct care jobs, home health aide opportunities, or senior living careers near Fort Dodge and Ames.
<br>If you are compassionate, dependable, and motivated to make a meaningful difference in the lives of seniors, we would love to connect with you. This role is ideal for individuals with experience in assisted living, long-term care, home health, direct care, or senior support roles, though we also welcome candidates looking to start a rewarding career in senior living.
<br><ul>
<li>Schedule</li>
</ul>
Full-Time – 2nd Shift
<br>2:00 PM – 10:00 PM
<br><br>
<b>Part-Time Positions Available:</b><br>
<b>2nd Shift:</b> 2:00 PM – 10:00 PM
<br><b>1st Shift:</b> 6:00 AM – 2:00 PM
<br>Every Other Weekend & Holidays Required
<br>Consistent scheduling in a supportive, resident-focused environment.
<br>Why Join Windsor Manor Webster City?
<br>At Windsor Manor, our caregivers are at the heart of everything we do. You’ll build meaningful relationships, provide hands-on care, and help create a warm, welcoming environment where residents feel supported and valued every day.
<br>Benefits & Perks
<br><ul>
<li>Competitive pay ($14.50–$16.50/hr based on experience)</li>
<li>Same Day Pay through Dayforce Wallet</li>
<li>Supportive leadership and team culture</li>
<li>Opportunities to grow within senior living</li>
<li>A positive, resident-centered workplace</li>
<li>Meaningful work that makes a real impact</li>
</ul>
Grow With Us
<br>Not certified? No problem.
<br>✔ Windsor Manor will pay for your Med Manager certification
<br>✔ Build your skills and advance your career in senior care
<br>✔ Learn and grow in a supportive environment
<br><ul>
<li>Ready to start or grow your career in senior living? Apply today for a Caregiver / Resident Assistant position at Windsor Manor Webster City.</li>
</ul>
The primary responsibility of the Resident Assistant is to provide resident care services, as scheduled, under the supervision of the Resident Services Director (RSD) in Assisted Living areas, maintaining a positive physical and social environment.
<br>Areas of Responsibility
<br><ul>
<li>Approach all encounters with residents and associates in a friendly, service-oriented manner.</li>
<li>Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, changing of bed linens, positioning, transfer, mobility, medicinal reminders, and incontinence care.</li>
<li>Keep proper records of care including a resident service plan and documenting services provided.</li>
<li>Be familiar with resident service plan and document all service provided.</li>
<li>Work closely and maintain daily communications with the Resident Services associates so that a continuity of care and services is maintained for the residents.</li>
<li>Promote a safe environment for residents, associates, and visitors.</li>
<li>Support the programming and operations of the neighborhood.</li>
<li>Additional job duties assigned – see full job description.</li>
</ul>
Required Qualifications
<br><ul>
<li>Must be a minimum of 18 years of age.</li>
<li>High school diploma or equivalent.</li>
<li>Minimum one (1) year related health care experience required.</li>
<li>In any Community with an Ensemble Program, applicant must successfully complete required dementia training.</li>
<li>Must have a positive Criminal Background Screening.</li>
<li>The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.</li>
</ul>
Preferred Qualifications
<br><ul>
<li>Certification in CPR and first aid preferred or as required by the state.</li>
<li>May be a Licensed or Certified Nursing Assistant (CNA) or Nursing Assistant (NA) depending on the state requirements, if licensed or certified must be in good standing with the state licensing or certifying agency.</li>
<li>Previous experience with computerized resident documentation systems a plus.</li>
</ul>
Allegro Living, LLC is an Equal Opportunity Employer
<br>Allegro Living, LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Allegro Living to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited.

Resident Assistant / CNA / Caregiver

Children's Mercy Hospitals & Clinics

<div>Thanks for your interest in Children's Mercy!:
<div>
Do you envision finding a meaningful role with an inclusive and compassionate team? At Children&rsquo;s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News &amp; World Report as a top pediatric hospital, for eleven consecutive years.</div><div></div><div><br>
Children&rsquo;s Mercy is in the heart of Kansas City &ndash; a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children&rsquo;s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.</div>
Overview:
<div><b>
The </b><b>Research Data Analyst</b><b> is responsible for identifying, accessing, managing, analyzing, and reporting data to support the needs of the institution including, but not limited to, research and quality improvement areas.</b></div><div></div><div><b><br>
This position provides information dissemination to decision makers to support the implementation of departmental initiatives.</b></div><div></div><div><b><br>
The Data Analyst works with Patient Care Services Research to design quality improvement and research projects; supporting them in preparing the documents necessary for Institutional Review Board (IRB) approval and grant preparation, when applicable, as well to develop reports, presentations and manuscripts.</b></div><div></div><div><b><br>
The incumbent works closely with the staff of Patient Care Services and other departments within the Center of Nursing Professional Excellence when needed, on various projects to gather requirements and provide solutions related to research, quality/ process improvement and other needs. </b><b>#LI-DNI #LI-DNP</b></div><div></div><div><br>
At Children&rsquo;s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.</div><div></div><div><i><br>
Additionally, it&rsquo;s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children&rsquo;s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.</i></div>
Responsibilities:
<div><b>
Serves as a resource for needs analyses:</b></div><ul><li>
Analyzes requirements of stakeholders to identify data sources/systems/software and devise innovative methods to achieve optimum workflow, efficiency and data quality.</li><li>
Acts as a resource to internal and external customers regarding project design and database informatics.</li><li>
Through effective communication and problem solving, works with multi-disciplinary teams on specific projects to develop, maintain and implement scientifically sound database designs.</li></ul><div></div><div><b><br>
Designs, manages, validates and analyzes data related to research, quality improvement, administrative systems, internal/external reporting and bench-marking:</b></div><ul><li>
Collaborates with Medical Information Systems and other departments for design, acquisition, validation, maintenance and integrity of reports from a variety of data sources, based on user-defined need.</li><li>
Works with departments throughout the hospital to develop, maintain and enhance process flow and other productivity tracking systems including, but not limited to, effort reporting and activity management.</li><li>
Provides queries, abstraction and statistically sound reports and other data visualization to depict performance on key measures and benchmarking based on user-defined need.</li><li>
Supports the reporting of measures included in hospital level report cards and improvement initiative</li><li>
Provides support for data abstraction, querying and manipulation of data from a variety of internal, hospital-wide or national data sources for further analysis.</li><li>
Mastery of data display methods for reporting and performance measurements.</li></ul><div></div><div><b><br>
Assists with quality improvement and research project design; preparing IRB and grant documents, reports, presentations and manuscripts:</b></div><ul><li>
Collaborates with others to develop quality improvement and research projects; advising on research methods, design and data management to implement strategies that optimize statistical efficiency and data quality.</li><li>
Applies advanced programmatic techniques in developing audience-specific electronic data capture tools to improve process flow and reduce redundancy and risk of human error, including but not limited to user interfaces, interactive clinical decision support tools and outcome measuring.</li><li>
Collaborates with quality improvement and research teams in preparation of IRB submission requirements</li><li>
Assists with preparation of abstracts, posters, presentations and manuscripts with input of the team.</li></ul><div></div><div><b><br>
Support faculty and staff in their use of analytical tools:</b></div><ul><li>
Works in conjunction with MIT and Research Operations to beta test new software tools, providing feedback for improvement.</li><li>
Consult with the Center of Nursing and Professional Excellence directors and managers on best practices in accessing and using their data.</li><li>
Conducts individual and group training for staff on utilization of REDCap, I2B2, McKesson, Power BI, Business Objects, and other software tools to be used for research, quality/process improvement, and administrative projects.</li><li>
Delivers to the Center of Nursing and Professional Excellence Director ongoing and ad hoc reports.</li></ul><div><br>
</div>Qualifications:
<ul><li><b>Bachelor's Degree and 3-5 years' experience. Plus, a b</b><b>ackground in quality improvement/research and experience in computing preferred. This is an analytical role in a complex, dynamic environment using multiple databases and computing tools. OR</b></li><li><b>
High School diploma or equivalent or Associate's degree</b><ul><li><b>
and 5-7 years' experience may be accepted in lieu of a Bachelor's degree</b></li></ul></li></ul>
Benefits at Children's Mercy:
<p>
The benefits plans at Children&rsquo;s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.</p>
<p></p>Learn more about Children&rsquo;s Mercy benefits. Starting Pay:
<div>
Our pay ranges are market competitive. The pay range for this job <i>begins</i> at $28.20/hr, but your salaried offer will be determined based upon your education and experience.</div><br>
<div></div>
Remote Work/Work from Home:
<p>
This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children&rsquo;s Mercy locations and may not work from home.</p>
EEO Employer/Disabled/Vet:
<div>
Children&rsquo;s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children&rsquo;s Mercy is smoke and tobacco free.</div><div></div><div><br>
CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it&rsquo;s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.</div><div></div><div><br>
If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.</div></div><div></div>

Data Analyst, Research

Arrow Senior Living

<div><p><b>Description</b></p><br>
<br>
<p></p><p>&ldquo;After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It&rsquo;s home-like environment is not just for the residents but for the team members as well. From day one you embrace the core values, and you see how they impact residents&rsquo; quality of life. Arrow is a great company to grow with-it promotes within and the employee appreciation, incentives, and benefits are just a bonus on top of making residents and team members smile. I have become lifelong friends with this team, and I can happily say I love my job and enjoy coming to work.&rdquo;</p><ul><li>Arrow Team Member</li></ul><br>
Position- Medication Partner<p>
Position Type: Part-Time</p><p>
Location: Kansas City, Missouri</p><p></p><p><br>
Our starting wage for Medication Partners is: $18.00-$21.00 per hour!
<br>
<br>
Shift Schedule- Week 1: Monday, Saturday, Sunday
</p><p>Week 2: Tuesday, Thursday, Friday 6pm-10pm</p><p></p><p><br>
Come join our team at The Madison Senior Living located at 14001 Madison Ave. Kansas City, Missouri 64145!</p><p></p><p><br>
We are looking for someone (like you):</p><ul><li>
To be an &ldquo;Advocate of Empathy:&rdquo; Be responsible for understanding the importance of empathy. It will be your job to create human connection with residents during their most vulnerable moments.</li><li>
To be a &ldquo;Generous Gift Giver:&rdquo; Be present. Share your talents. Be someone you&rsquo;d want to work with, someone others can count on.</li><li>
To be &ldquo;:&rdquo; Create an inclusive and positive environment by investing with your whole heart in your work, team members, and the community.
</li><li>To be an &ldquo;Engaged Egghead:&rdquo; Be curious. Ask questions. Don&rsquo;t assume that just because you don&rsquo;t know, you can&rsquo;t find out. Be engaged in your development, growth, and training within the organization.</li><li>
Ensure the proper administration of medication.</li><li>
Maintain medication carts and proper recordkeeping.</li><li>
To be &ldquo;Proactive&rdquo; with assisting residents with activities of daily living (ADL) bathing, dressing, grooming, toileting, eating, and oral care.</li></ul><p><br>
What are we looking for?</p><ul><li>
You must be at least eighteen (18) years of age.</li><li>
You must be appropriately certified per state guidelines and certification is active and in good standing.
</li></ul><ul><li>You will have a high school diploma, or equivalent.</li><li>
Professional in appearance and conduct.</li><li>
Mature interpersonal skills to work effectively with co-workers.</li><li>
You can read, write, understand, and communicate in English with our Residents!</li><li>
You will have a positive and energetic attitude who will LOVE our Residents!</li><li>
You will possess computer skills to be able to print documents and enter information about our Residents.</li><li>
You must be active as this role requires standing, walking, bending, kneeling, and stooping all day.</li><li>
You must have the ability to frequently lift and/or move items up to 50 pounds.</li><li>
You must be able to assist residents with sitting, standing, and walking, as well as assisting persons after a fall.</li><li>
You must be criminally cleared.</li><li>
Be in good health and physically and mentally capable of performing assigned tasks. Good physical health shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days following employment. Must test free from pulmonary tuberculosis at time of health screening and annually thereafter.</li></ul><p></p><p><br>
Employment Benefits (We value our benefits):</p><ul><li>
Company Match 401(k) with 100% match up to the first 3% and fully vested upon enrollment.</li><li>
Medical, Dental, Vision insurance (1st of the month following 60 days of employment-Full Time)</li><li>
Disability insurance (Full Time)</li><li>
Employee assistance program</li><li>
Weekly Employee Recognition Program</li><li>
Life insurance (Full Time)</li><li>
Paid time off (Full Time employees accrue up to 115 hours each year and Part Time accrue up to 30 hours each year)</li><li>
Tuition Reimbursement (after 90 days for FT AND PT employees)</li><li>
Employee Referral Program (FT, PT, and PRN)</li><li>
Complimentary meal each shift (FT, PT, and PRN)</li><li>
Daily Pay Option</li><li>
Direct Deposit</li><li>
Did we mention that we PROMOTE FROM WITHIN?</li></ul><p></p><p><br>
Do you want to see how much fun we are at The Madison Senior Living? Please visit us via Facebook:
</p><p>https://www.facebook.com/TheMadisonSeniorLiving</p><p>
Or, take a look at our website: https://themadisonseniorliving.com/</p><p>
Have questions? Want to speak to someone directly? Reach out by calling/texting your own recruiter, Kayla Moore: 636-389-3072.<br>
<br>
Click here to hear about Arrow's Core Values!</p><p>
About the company</p><p>
Arrow Senior Living manages a collection of senior living communities that offer varying levels of care including independent living, assisted living, and memory care in 25 properties currently in 5 states (Missouri, Iowa, Illinois, Ohio, Arkansas) and employs nearly 1,400 employees!</p><p>
Arrow Senior Living YouTube-Click Here<br>
<br>
Arrow Senior Living serves and employs individuals of all faiths, regardless of race, color, gender, sexual orientation, national origin, age, or handicap, except as limited by state and federal law.</p><p></p><p><br>
Keywords: caregiver, hiring immediately, assisted living, home health aide, nursing home, cna, certified nursing assistant, aide, wellness, STNA, medications, L1MA, Level 1 Med Aide, CMT, Med Tech, CMA</p></div><p></p>

L1MA/Med Partner $18-$21 6pm-10pm (Part-Time)

Security Bank of Kansas City

<div><p>If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.</p><p>
</p><p><b>Job Description:</b></p><p><i>
A </i><b><i>Personal Banker</i></b><i> is responsible for delivering an excellent experience to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. They support and service to new and existing Security Bank of Kansas City customers using in-person interactions, phone calls and e-mails, and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.
</i></p><p></p><p><b>Job Requirements:</b></p><ul><li>
Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.</li><li>
Understands the consumer lending process as it relates to cross-sell opportunities, loan products and interest rates.</li><li>
Properly identifies customers on every interaction using established guidelines and procedures.</li><li>
Provides accurate account information using account security procedures.</li><li>
Recognizes account flags such as: holds, delinquent loans and screen messages before interacting with a customer.</li><li>
Recognizes inconsistencies regarding checks being deposited and account activity.</li><li>
Understands check hold processes and procedures.</li><li>
Must be customer-focused and able to convey information in an enthusiastic and positive manner.</li><li>
Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.</li><li>
Supports individual and enterprise goals as determined by management.</li><li>
Utilizes system software provided.</li><li>
Promotes honest and open communication throughout the organization.</li><li>
Demonstrates behaviors that are consistent with the banks philosophies, objectives, and leadership characteristics.</li><li>
Works with other departments to ensure the workflow or process is providing the best service to the customer.</li><li>
Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations.</li><li>
Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.</li><li>
Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.</li><li>
Enthusiastically educates customers on emerging bank technology to include mobile banking and deposits, Online banking, Online Bill Pay, ATM/ITM depository functionality, debit and credit cards, E-statements etc.</li><li>
Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy.</li><li>
Uses strong and creative decisioning skills and abilities to assist customers; conducts transactions and sales activities with little to no supervision.</li><li>
Provides friendly greeting to customers in the lobby, on the teller line, drive-thru or over the phone.</li><li>
Efficiently and accurately processes basic transactions (deposits, withdrawals, check cashing, payments, etc.) while safeguarding against fraud.</li><li>
Issues money orders, cashiers checks and redeems savings bonds.</li><li>
Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.</li><li>
Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.</li><li>
Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.</li><li>
Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.</li><li>
Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations.</li><li>
Performs account servicing duties, create a wonderful client experience in the lobby, on the teller line, on the phone and in the community.</li><li>
Actively promotes bank products and services to prospective new customers to insure personal and office budgets are met.</li><li>
Occasionally participates in onsite visits with customers, community groups or events to obtain networking opportunities and promote bank products, services, and brand.</li><li>
Researches and politely assists with customer inquiries, provides account statements, assists with check orders, accepts change of address requests, and performs other customer-oriented functions with the intent of enhancing customer retention and exploring additional sales opportunities.</li><li>
Assists with basic deposit and credit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.</li><li>
May be called upon as needed to accurately maintain, verify, and balance a cash drawer following the Banks standard operating procedures.</li><li>
Assists with the training of new employees and provide continuing training for current employees.</li><li>
Meets job expectations outlined by Retail Management in the positions Performance Matrix. The expectations are reviewed annually by Retail Management and are subject to change.</li><li>
Works at assigned banking center. This is not a remote position because it requires direct contact to serve the customer and cannot be performed off site.</li><li>
May travel within the Banks network of locations.</li><li>
Performs other duties as assigned.</li></ul><p>
</p><p><b>Qualifications:
</b></p><ul><li>Minimum 1-2 years banking, retail or sales experience and previous customer interaction preferred.</li><li>
Proven sales skills, leadership skills, client experience and some background with outside networking/community involvement.</li><li>
Knowledge, skill, and mental development equivalent to the completion of a high school education.</li><li>
Excellent English verbal and written communication skills as evidenced by the ability to interact face-to-face, using electronic media and over the phone with customers and co-workers in a clear, confident, friendly, and polite manner, using proper grammar and spelling.</li><li>
Demonstrated ability to use tact, diplomacy, and present a professional personal appearance (including body language, tone of voice, hygiene, and attire).</li><li>
Intermediate experience with office technology tools (e.g., Computer, Internet Browser, Microsoft Office, or similar applications).</li><li>
General knowledge of traditional bank products/services including Online/Mobile Banking and self-serve channels.</li><li>
Recent customer service experience, preferably in a banking environment.</li><li>
Recognized by peers or supervisors as someone with the ability to multi-task, achieve goals, stay organized, solve problems, manage time wisely, and work with limited supervision.</li><li>
In addition to possessing the skills necessary to perform the job, the employee must be willing and able to demonstrate these skills by coming to work daily, as scheduled.</li></ul><p><b>
Equipment Requirements:</b></p><ul><li>
Emerging bank technology to include mobile, on-line and ATM / ITM</li><li>
Personal Computer</li><li>
Currency Recycler (if applicable)</li><li>
Multi-Line Phone Telephone System</li><li>
Voice Mail System</li><li>
Personal Computer</li><li>
Calculator</li><li>
Copy Machine</li><li>
Pneumatic Tube System (including operation of microphone)</li><li>
Coin Machine (if applicable)</li><li>
Automatic Currency Counter</li><li>
Teller Capture Scanner</li></ul><p>
</p><p><b>Software Requirements:</b></p><ul><li>
Proficient with the Microsoft suite of products</li></ul><p>
</p><p><b>Physical Requirements:</b></p><ul><li>
Moving Objects Weighing up to 15 Lbs.</li><li>
Sitting 20% of the Day</li><li>
Standing 60% of the Day</li><li>
Walking 20% of the Day</li><li>
Removing Objects from Shelves</li><li>
Dexterity/Coordination</li><li>
Reading Material/PC Monitor</li><li>
Writing/Typing</li><li>
Speaking/Communicating</li><li>
Listening/Hearing</li><li>
Ability to Perform Repetitive Hand Movements (i.e. when performing data entry)</li><li>
Ability to Travel to Various Worksite Locations and Departments</li></ul><p>
</p><p><b>Other Information:</b></p><p>
Statements included in this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements are not intended to be construed as an exhaustive list of responsibilities, duties and skills required.</p><p>
</p><p>Accommodations will be made to allow for meeting requirements when it does not place an &quot;undue hardship&quot; on Security Bank of Kansas City.</p><p>
</p><p>Security Bank of Kansas City is an Equal Opportunity / Affirmative Action employer.</p></div>

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