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it service delivery associate

HUB International

<div></div><div><div><div><div><div><div><div><div><div><div><p><b>ABOUT US</b></p><p>
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.</p><p></p><p>
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description: IT Service Delivery Associate</b></p><p></p><p><b>
Why This Role Exists</b></p><p>
HUB&rsquo;s IT organization manages thousands of escalated incidents and service requests each year, including access issues, application errors, onboarding problems, and fulfillment gaps. When escalations are delayed or updates do not reach end users, the result is employee frustration, decreased productivity, and a decline in trust in IT&rsquo;s ability to deliver.</p><p>
The IT Service Delivery Associate supports the SMO escalation process by assisting the escalation managers and analysts with the daily operational work that keeps the queue moving. Working under the guidance of the Service Delivery Analyst and SMO escalation managers, this role helps triage and route incoming escalations, keep end users informed, support onboarding and offboarding coordination, and assist with hardware provisioning. This is a hands-on, task-focused role ideal for someone building a career in IT service delivery who is eager to learn established processes and grow into broader responsibilities.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Escalation Queue Support</p><ul><li><b>
Assist with managing the SMO escalation queue</b> &mdash; Supports the escalation managers and analysts by helping triage incoming incidents and requests, ensuring items are acknowledged, categorized, and routed to the right team.</li><li><b>
Follow up on open escalations</b> &mdash; Tracks assigned escalations and follows up with fulfiller groups as directed, helping prevent items from aging and keeping resolution efforts on track.</li><li><b>
Help monitor aging items</b> &mdash; Assists with identifying tickets approaching or exceeding service level targets and flags concerns to the analyst or escalation manager for action.</li><li><b>
Provide status updates to end users</b> &mdash; Communicates with requestors on the progress of their escalations, keeping them informed so they are not left wondering about the status of their issue.</li><li><b>
Support warm handoffs</b> &mdash; Assists with redirecting escalations to the appropriate resolver group when directed, helping ensure a smooth transition with clear context for the receiving team.</li></ul><p></p><p>
Onboarding &amp; Offboarding Support</p><ul><li><b>
Assist with onboarding and offboarding escalations</b> &mdash; Helps triage and route IT-related onboarding and offboarding items that flow through the escalation process, following established routing procedures.</li><li><b>
Support proper routing to resolver teams</b> &mdash; Assists with directing requests to the designated onboarding/offboarding team, helping reduce mailbox noise and unnecessary manual forwarding.</li><li><b>
Assist with hardware provisioning</b> &mdash; Supports the team in coordinating hardware, software, and access provisioning for new hires, break-fix replacements, and PC refresh activities as directed.</li></ul><p></p><p>
User Enablement</p><ul><li><b>
Assist end users with IT requests</b> &mdash; Provides basic guidance on processes, timelines, and available options, helping users navigate common requests and directing more complex issues to the appropriate team member.</li><li><b>
Support a positive end-user experience</b> &mdash; Approaches every interaction with professionalism and a helpful attitude, contributing to an escalation process that is seen as responsive and reliable.</li></ul><p></p><p>
Escalation Tracking</p><ul><li><b>
Help maintain accurate escalation records</b> &mdash; Assists with logging and updating escalation details in the ticketing system, including assignment group, escalation type, and resolution outcome.</li><li><b>
Support reporting efforts</b> &mdash; Helps gather and organize escalation data as directed, contributing to the reports that give leadership visibility into volumes, trends, and fulfiller group performance.</li></ul><p></p><p><b>
What Success Looks Like</b></p><ul><li>
Assigned escalation queue tasks are completed accurately and on time, with items properly triaged and routed</li><li>
End users receive clear, timely updates on the status of their escalations</li><li>
Aging items are identified and flagged before they become SLA concerns</li><li>
Onboarding and offboarding requests are routed correctly following established procedures</li><li>
Hardware provisioning tasks are completed as assigned without delays</li><li>
Escalation records are maintained accurately and consistently in the ticketing system</li><li>
Established processes and workflows are followed reliably with minimal rework</li></ul><p></p><p><b>
Job Requirements</b></p><ul><li>
High school diploma or equivalent required; associate&rsquo;s degree or coursework in Information Technology or a related field preferred</li><li>
0&ndash;2 years of experience in IT support, help desk, service desk, or a related role</li><li>
Exposure to or familiarity with ServiceNow or a comparable ITSM platform is a plus</li><li>
Basic understanding of incident management and escalation processes preferred</li><li>
Strong attention to detail and the ability to follow established procedures consistently</li><li>
Good written and verbal communication skills, with the ability to provide clear updates to end users and stakeholders</li><li>
Ability to manage multiple tasks and follow through on assignments without dropping items</li><li>
Willingness to learn and take direction from analysts and escalation managers</li><li>
Customer-friendly attitude with a commitment to helping end users have a positive experience</li><li>
Comfortable working in a structured, process-driven environment with defined workflows and SLAs</li><li>
Proficient in Microsoft Office Suite and comfortable learning new IT tools</li></ul><p></p><p><b>
JOIN OUR TEAM</b></p><p>
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join <b>HUB International</b>, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.</p><p></p><p><i>
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly pay range is $20/hr to $25/hr and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.</i></p><p></p>
Department Information Technology<p></p>
Required Experience: 1-2 years of relevant experience<p></p>
Required Travel: No Travel Required<p></p>
Required Education: High school or equivalent<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

IT Service Delivery Associate

Morrison Healthcare

<div><p><b>Salary: </b><b>75,000 - 80,000 / year based on experience</b></p><p><b>
Other Forms of Compensation:</b> Flexible Paid Time Off, Benefits, 401K, Training</p><p><b>
Pay Grade: [[payGrade_obj]]</b></p><p></p><p><b><br>
Morrison Healthcare</b>,<b> </b>a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the <i>Power of Food</i> to create personalized dining experiences for patients and in their caf&eacute;s to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation&rsquo;s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare&rsquo;s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Summary</b></h2>
</div><div><div><p>As a <b>Bench Patient Services Manager</b>, you will provide flexible, system‑wide support across an 8‑hospital acute care network. You will step into Patient Services leadership roles as needed to ensure smooth operations, strong patient satisfaction results, and seamless coordination between Food &amp; Nutrition Services, Clinical Nutrition, and Nursing. This role is ideal for a proactive, service‑focused leader who thrives in dynamic environments and enjoys supporting multiple facilities.</p><p>
Bench leaders play a critical role in stabilizing operations, supporting transitions, training teams, and ensuring consistent patient meal service across the system&mdash;including diet compliance, meal accuracy, service recovery, and patient experience initiatives.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Assess and support patient foodservice operations at multiple hospitals based on patient population, clinical direction, and facility needs.</li><li>
Hire, train, coach, and develop patient services team members across supported locations.</li><li>
Ensure compliance with dietary restrictions and modified diets while meeting patient preferences within diet order guidelines.</li><li>
Help patient services teams achieve or exceed patient satisfaction goals through high‑quality service, accuracy, and responsiveness.</li><li>
Ensure compliance with all federal, state, and accrediting‑agency regulations, including HIPAA, confidentiality standards, and patient rights policies.</li><li>
Participate in&mdash;and at times lead&mdash;patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance/Performance Improvement (QAPI) programs.</li><li>
Support tray assembly, delivery, call center/diet office functions, and bedside service workflows depending on facility needs.</li><li>
Serve as an operational stabilizer during leadership vacancies, new program rollouts, audits, or periods of increased volume.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><ul><li>
Associate degree with one (1) year of foodservice experience <b>or</b> bachelor&rsquo;s degree in food service management, nutrition, or a related field.</li><li>
Certified Dietary Manager (CDM), Dietetic Technician Registered (DTR), or Registered Dietitian (RD/RDN) preferred.</li><li>
At least one year of foodservice management experience, preferably in an acute care environment.</li><li>
ServSafe&reg; certification desirable.</li><li>
Strong computer skills, including Microsoft Office, EMR systems, and diet office/foodservice software platforms.</li><li>
Strong communication, leadership, and customer‑service skills.</li></ul></div></div></div></div><p><b>
Apply to Morrison Healthcare today!</b></p><p><i>
Morrison Healthcare is a member of Compass Group USA</i></p><p><b>
Click here to Learn More about the Compass Story</b></p><p></p><p><b><br>
Associates at Morrison Healthcare are offered many fantastic benefits.</b></p><br>
<p></p><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Life Insurance/ AD</li><li>
Disability Insurance</li><li>
Retirement Plan</li><li>
Flexible Time Off</li><li>
Paid Parental Leave</li><li>
Holiday Time Off (varies by site/state)</li><li>
Personal Leave</li><li>
Associate Shopping Program</li><li>
Health and Wellness Programs</li><li>
Discount Marketplace</li><li>
Identity Theft Protection</li><li>
Pet Insurance</li><li>
Commuter Benefits</li><li>
Employee Assistance Program</li><li>
Flexible Spending Accounts (FSAs)</li></ul><p></p><p><br>
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.</p><p>
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf</p><p><b>
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.</b></p><p><b>
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.</b></p><p></p><p><b><br>
Certain positions may require Florida Level 2 background screening. Details: </b><b>https://info.flclearinghouse.com/</b></p><p></p><p><b><br>
Applications are accepted on an ongoing basis.</b></p><p><b>
Morrison Healthcare maintains a drug-free workplace.</b></p><p></p><p><b><br>
Req ID:</b> 1516208</p><p>
Morrison Healthcare</p><p>
AMY S MILLER</p><p>
[[req_classification]]</p></div>

PATIENT FOOD SERVICES MANAGER - BENCH

<div><p>We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You&rsquo;ll find an environment that inspires and empowers you to thrive both personally and professionally. There&rsquo;s no one like you and that&rsquo;s why there&rsquo;s nowhere like RSM.</p><p></p><p>
As a <b>Technical Project Manager</b>, you will create and execute project plans, manage resources, and track progress to ensure projects are delivered on time and within budget. Additionally, you will lead multiple complex projects, provide mentorship to other project managers, and collaborate with IT teams, business, and third-party vendors to achieve project objectives.</p><p></p><p><b>
ESSENTIAL DUTIES:</b></p><p></p><p><b>
Project Planning
</b></p><ul><li>Create and execute project plans. Revise as appropriate to meet changing needs and requirements.</li><li>
Facilitate definition of project scope and objectives.
</li></ul><p></p><p><b>Project Resourcing
</b></p><ul><li>Engage resources that are required to deliver project and meet schedule, cost, and risk objectives.</li><li>
Ensure work estimates are valid, tracked, and managed.</li><li>
Manages and prioritizes workload of self/team and delegate where appropriate considering team member strengths and development needs.</li><li>
Motivate and empower effective work teams.
</li></ul><p></p><p><b>Managing Project
</b></p><ul><li>Leverage project management best practices to track progress and drive results toward overall project objectives.</li><li>
Identify and manage project risks/issues. Recognize and determine the appropriate corrective action to ensure projects are delivered on time and within budget and scope.</li><li>
Consistently plan and monitor time, scope, resources, and budget.</li><li>
Provide strong project management skills for multiple complex projects; ensures team is aware of the plan and deliverables.</li><li>
Builds relationships and foster collaboration to instill trust.
</li></ul><p></p><p><b>Project Delivery
</b></p><ul><li>Complete project/service requests effectively and efficiently while maintaining a high level of proficiency.</li><li>
Lead projects through full design, development, implementation, and transition to operational support within scope, timeline, and budget.</li><li>
Plan, lead, and provide oversight for driving multiple complex projects to completion; identifies and resolves issues; monitors and addresses constraints/risks; anticipates and clearly communicates needs.</li><li>
Create and maintain project documentation.
</li><li>Partner with IT teams, business, and third-party vendors to continually make progress on project activities.</li></ul><p></p><p><b>
Project Reporting
</b></p><ul><li>Identify and execute appropriate communication methods to provide project status that meets stakeholder and leadership needs.
</li></ul><p></p><p><b>Project Leadership
</b></p><ul><li>Mentoring of other project managers.</li><li>
Focus on continuous improvement of project delivery</li></ul><p></p><p><b>
QUALIFICATIONS:</b></p><p></p><p><b>
EDUCATION/CERTIFICATIONS
</b></p><ul><li>Bachelor&rsquo;s degree,</li><li>
or relevant, equivalent work experience required</li><li>
PMI certification (PMP, PMI-ACP) or other relevant Agile project management certifications (CSM, CSPO) (preferred)
</li></ul><p></p><p><b>TECHNICAL/SOFT SKILLS
</b></p><ul><li>Experience leading multiple complex projects with budgets over $200,000.
</li><li>Experience delivering IT products and services.
</li></ul><ul><li>8-10 years of technical project management experience with mix of Software and Infrastructure projects.</li><li>
3-5 years of Agile experience with Scrum/Kanban</li><li>
Experience with Azure and Azure DevOps</li></ul><p></p><p><b>
EXPERIENCE
</b></p><ul><li>Microsoft Office skills (Project, SharePoint, OneNote).
</li></ul><p></p><p><b>LEADERSHIP SKILLS
</b></p><ul><li>Demonstrated ability to impact and influence a diverse population.</li><li>
Demonstrated ability to support, affect, and implement change.</li><li>
Experience interacting with and managing expectations of senior level management.</li></ul><p></p><p>
:</p><p></p><p>
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life&rsquo;s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.</p><p></p><p>
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.</p><p></p><p>
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.</p><p></p><p>
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.</p><p></p><p>
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.</p><p></p><p>
At RSM, an employee&rsquo;s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.</p><p></p>
Compensation Range: $120,000 - $205,200<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Project Manager - Technical 395

Franciscan Outreach

<p></p><div><h4 class="jobSectionHeader"><b>Position Description</b></h4><p>
The Associate Director of Programs and Compliance will play a key role in the Franciscan team and is responsible for managing all the agency&rsquo;s programs and the delivery of supportive services. He/she will ensure service delivery models, client deliverables, and programmatic outcomes are aligned with the agency&rsquo;s mission, vision, strategic goals, and values while adhering to the harm reduction model's and trauma-informed care's core tenets. He/she ensures that the supportive services operate efficiently and effectively according to best practices. Provides management over all supportive service staff members, interns, and volunteers; analyzes performance, implements corrective action, and prepares necessary internal and external reports. He/she will be the liaison between Franciscan Outreach and external agencies about program(s) under his/her authority. The Associate Director of Programs and Compliance will provide ongoing, proactive management of programs and staff members under his/her supervision.</p>
<p>
This role also ensures that program scopes are fulfilled, key performance indicators (KPIs) are developed and monitored, and program data is accurate, aggregated, and translated into actionable insights for leadership.</p>
<h4 class="jobSectionHeader"><b>
Essential Duties &amp; Responsibilities:</b></h4><p>
Program Supervision and Oversight (60%)</p>
<ul><li>
Provides oneonone supervision to assigned staff, including those who supervise other staff; documents all supervision activities</li><li>
Ensure all programs operate in compliance with applicable laws, regulations, grant requirements, and organizational policies.</li><li>
Oversees all supportive services delivery, including case assignment, scheduling meetings and events, distribution of assistance, eviction/discharge prevention, client grievances, etc.</li><li>
Conduct periodic compliance reviews, audits, and risk assessments.</li><li>
Identify compliance gaps and implement corrective action plans.</li><li>
Oversee program alignment with approved scopes of work, deliverables, and funding requirements.</li><li>
Ensure program activities align with organizational strategic priorities.</li><li>
Manage relationships with Franciscan Outreach partner agencies</li><li>
Responsible for staff recruitment, hiring, onboarding, and performance management, including disciplinary action as needed</li><li>
Coordinates with organizational leadership and the case management team to develop internship opportunities that add value to the organization.</li><li>
Responsible for the management of program budgets under the span of authority</li><li>
Represents Franciscan Outreach at external meetings, presents at conferences or other events as requested by the Executive Team</li><li>
Has oncall responsibilities for nights and weekends</li></ul><h4 class="jobSectionHeader"><b>
Direct Client Services (10%)</b></h4><ul><li>
Responds to client crises, provides crisis intervention, including petitions for involuntary hospitalization if necessary.</li><li>
With assigned staff, facilitates intervention plans with clients to prevent loss of housing or other negative outcomes</li><li>
Conducts client satisfaction surveys and manages the process to ensure the program is monitored and participants have a voice in the program process</li></ul><h4 class="jobSectionHeader"><b>
Training and Consultation (10%)</b></h4><ul><li>
Provides training and consultation for staff with supervisory responsibilities to ensure that all program staff receive appropriate support and oversight within a reflective supervision model</li><li>
Provides regular training to case managers, interns, and other staff on topics related to mental health and mental illness, trauma and traumainformed care, motivational interviewing, and various clinical frameworks to support excellent case management.</li><li>
Consults oneonone with assigned staff around behavioral health concerns and supports case managers in providing services in a way that is consistent with Franciscan Outreach values and best practices.</li></ul><h4 class="jobSectionHeader"><b>
Program Development (20%)</b></h4><ul><li>
Develop relationships with community agencies throughout Chicago to enhance the service offerings for Franciscan Outreach clients</li><li>
Build partnerships and linkages, and identify opportunities for collaboration, including colocated services when possible</li><li>
Obtains documentation of match via partnerships and inkind services</li><li>
With the Deputy Director, program data and stakeholder feedback to develop new strategies and programming to support Franciscan Outreach&rsquo;s mission</li></ul><h4 class="jobSectionHeader"><b>
Other Responsibilities:</b></h4><ul><li>
Ensure data integrity, accuracy, and completeness across all programs.</li><li>
Establish systems and processes for data validation and quality control.</li><li>
Aggregate program data to generate organizationwide insights.</li><li>
Translate complex data into clear, actionable reports for leadership, funders, and stakeholders.</li><li>
Uses email and other technologies to communicate with staff and others and to efficiently complete work assignments</li><li>
Protects the organization's value by keeping information confidential</li><li>
Update job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks, and participating in professional organizations</li><li>
Perform other duties and attend other meetings and events as assigned</li></ul><h4 class="jobSectionHeader"><b>
Qualifications:</b></h4><h4 class="jobSectionHeader"><b>
Education, Certification, License</b></h4><ul><li>
Bachelor&rsquo;s degree preferred; Master&rsquo;s degree in public administration, Public Policy, Nonprofit Management, Data Analytics, or related field a plus.</li><li>
Reliable transportation, a valid driver&rsquo;s license, and proper insurance are necessary as use of a personal vehicle is required.</li></ul><h4 class="jobSectionHeader"><b>
Experience:</b></h4><ul><li>
Five years minimum of clinical experience working with people experiencing homelessness, people living with serious mental illness, and/or other vulnerable populations</li><li>
Three years minimum of supervisory or program management experience, including experience managing multiple programs</li><li>
Demonstrated experience and expertise in issues related to programs under governmental contracts and authorities, including housing continuum of care, substance use, poverty, mental health, benefits, entitlements, adult criminal justice system, communitybased treatment, and ancillary service providers</li></ul><h4 class="jobSectionHeader"><b>
Skills and Abilities:</b></h4><ul><li>
Proficient in the use and knowledge of Microsoft Office and general office equipment</li><li>
Strong interpersonal and communication skills with the ability to work effectively with persons who may be ill, disabled, emotionally upset, and/or hostile</li><li>
Ability to show empathy and remain nonjudgmental</li><li>
Ability to gather information from a variety of sources</li><li>
Ability to manage multiple tasks, analyze information, and use data to modify programs or systems accordingly</li><li>
Training or certification in evidencebased practices that include Motivational Interviewing, Harm Reduction, and TraumaInformed Care</li><li>
Knowledgeable in therapeutic techniques for engaging and supporting people living with serious mental illness and/or other vulnerable populations.</li><li>
Displays eagerness and the ability to learn new methods, procedures, and techniques</li><li>
Displays a significant degree of professionalism and confidentiality</li></ul><h4 class="jobSectionHeader"><b>
Working Conditions and Physical Requirements:</b></h4><ul><li>
Work is normally performed in a typical office work environment or in scattered site units as required</li><li>
Sitting for extended periods is required</li><li>
Frequent physical activity, including standing, walking, bending, lifting (less than 40 pounds), and climbing stairs</li><li>
Normal manual dexterity and handeye coordination</li><li>
Corrected hearing and vision to the normal range</li><li>
Verbal communication</li></ul><h4 class="jobSectionHeader"><b>
Health and Safety Requirements:</b></h4><ul><li>
COVID19 vaccination is mandatory for all employees. Accommodation requests will be considered in compliance with applicable laws</li></ul><h4 class="jobSectionHeader"><b>
Additional Requirements:</b></h4><p>
All staff are expected to abide by the policies of Franciscan Outreach, including, but not limited to, rules governing ethics, confidentiality, dual relationships, honesty, and integrity. All staff are expected to always act in good faith and in keeping with the mission and values of Franciscan Outreach. Staff must have a commitment to serving the guests of Franciscan Outreach and to contributing to a positive, respectful, and accepting environment.</p>
<p>
Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the position. This description provides a summary of the major duties and responsibilities and is not an exhaustive list of the duties and responsibilities. The employee holding this position may be required to perform additional duties to meet the needs of the organization.</p>
<p>
Franciscan Outreach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, citizenship status, military service and/or marital status, or any other characteristic protected by federal, state or local laws.</p></div><p></p>

Associate Director of Programs and Compliance

84.51°

<div><div><p><b>84.51&deg; Overview:</b></p>
<p>
84.51&deg; is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.</p>
<p>
Powered by cutting-edge science, we utilize first-party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer-centric journey using 84.51&deg; Insights, 84.51&deg; Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.</p>
<p><i>
84.51&deg; follows a 5‑day in‑office work schedule to support collaboration, alignment, and team connection.</i></p>
<p>
Join us at 84.51&deg;!</p>
<p>
__________________________________________________________</p></div><p></p><p><b><br>
SENIOR AGILE DELIVERY (G2) P3176</b></p>
<p><b>
LOCATION: Cincinnati, Chicago</b></p>
<p><b>
SUMMARY</b><b>:</b><b>
</b></p><p>At 84.51&deg;, we build software products that make customers' lives easier and move the retail industry forward with our bleeding-edge data science. We believe high-performing teams deliver exceptional results time and time again.<br>
<br>
As Senior Agile Delivery associate, you'll be part of a team bringing principles-based thinking to create environments of empowerment and accountability &ndash; where product-led delivery teams are charged with solving problems for customers - not given work to do.
<br>
<br>
As scrum master for retail operations &amp; ecomm, you will operate in a time sliced model where you are fully embedded with 1-2 teams and providing targeted consulting &amp; support to the other 3-4 teams. You know what good looks like and how to create flow, helping teams move closer to the problem space and customer. You create strong cross-functional partnerships and co-create standards that give teams the anchor they need in their quest for high performance. You are an executor &ndash; an active team member and a trusted partner who wears a delivery hat. You remove ambiguity and enable the right conversations at the right time.
<br>
You thrive in a workplace of open feedback and trust. Your dream job lets you have fun while learning, improving and taking risks along the way.</p>
<p><b>
RESPONSIBILITIES:</b></p>
<ul>
<li>Create and evolve successful agile team ways of working &ndash; implementing, facilitating, and evolving practices and ownership to create the right flow. Partner to create team standards.</li>
<li>Enable successful sprint / cycle activities - stand-ups, planning, refinement, shaping, demos, releases.</li>
<li>Help bring teams closer to the problem space and enable Product to spend time closer to the customer.</li>
<li>Reduce friction - remove obstacles and impediments and innovate on ways to make value delivery easier.</li>
<li>Act as liaison across teams to successfully align work, dependencies and manage risks including escalation. Remove ambiguity, communicate effectively and create shared understanding across teams.</li>
<li>Provide clear visibility of sprint/cycle/release using electronic and physical information radiators.</li>
<li>Create and maintain metrics for team and stakeholders, using data points and trends to communicate progress, quality, bottlenecks, team health.</li>
<li>Understand team(s) agile maturity and partner cross-functionally to help the team on their journey. Partner to identify coaching opportunities e.g. agile fundamentals, principles, and practices.</li>
<li>Help team(s) identify, prioritize, and execute improvement opportunities.</li>
<li>Promote a fun, learning culture and an environment enabling high performing teams.</li>
</ul>
<p><b>QUALIFICATIONS, SKILLS, AND EXPERIENCE</b><b>:</b></p>
<ul>
<li>4-year degree in related field or equivalent experience</li>
<li>3+ years experience in an agile environment</li>
<li>Product mindset and deep knowledge of agile principles and practices (Scrum, Kanban, DevOps, Scaled Agile)</li>
<li>Certified Scrum Master (CSM or PSM I) (optional)</li>
<li>Software Development, Business Analysis or Project Management experience in an agile environment a plus</li>
<li>Experience in data science, data analytics and insights or adtech a plus</li>
<li>Strong organization, time management and communication skills</li>
<li>High emotional intelligence and ability to build trust and influence others</li></ul></div><p></p>

Senior Agile Delivery (P3176)

Consertus

<div><p><b>About Us:
</b></p><p></p><p>Consertus is a global capital program management and advisory firm that combines deep human expertise with advanced digital tools to deliver smarter, faster, and more sustainable outcomes. Headquartered in Miami, Florida, and supported by a team of more than 1,000 professionals worldwide, we help clients plan, execute, and optimize large-scale capital programs.
</p><p></p><p>Our integrated services span digital, advisory, and delivery, empowering organizations to navigate complexity, manage risk, and achieve strategic goals in sectors including aviation, transportation, transit, water, healthcare, energy, education, government, commercial, life sciences, and technology.
</p><p></p><p>At Consertus, we celebrate individual strengths, foster strong relationships, and promote flexibility in how and where we work. Join us to grow your career, develop your skills, and make a lasting impact as we transform how the world is built.
</p><p></p><p>Discover how Consertus is driving transformative change for our clients, our people, and the communities we serve at www.consertus.com
</p><p></p><p><b>About this Role:
</b></p><p></p><p>W e are seeking a <b>Senior IT Support Technician </b>to provide hands-on, on-site and remote IT support for our Chicago-area offices. This role is ideal for a seasoned technician with strong end-user support skills and a solid understanding of networking, infrastructure, and enterprise IT environments. The Senior IT Technician will act as the local technical escalation point, ensuring reliable, secure, and efficient IT operations for business users.
</p><p></p><p><b>Key Responsibilities:
</b></p><p></p><p><b>End-User &amp; Office Support
</b></p><ul><li><p>Provide Level 2 &amp; 3 technical support for desktops, laptops, mobile devices, peripherals, and collaboration tools.
</p></li><li><p>Serve as the on-site IT presence for Chicago offices, including deskside support and office walk-ups.
</p></li><li><p>Troubleshoot and resolve escalated issues from the centralized Helpdesk.
</p></li><li><p>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
</p></li><li><p>Assist with new hire onboarding and employee offboarding, including equipment setup and access validation.
</p></li></ul><p></p><p><b>Infrastructure &amp; Networking Support
</b></p><ul><li><p>Support local network infrastructure including switches, wireless access points, cabling, and ISP connectivity.
</p></li><li><p>Perform basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, DNS/DHCP).
</p></li><li><p>Assist with server room, MDF, and IDF support including patching, rack/stack, and equipment inventory.
</p></li><li><p>Support printers, conference room technology, AV systems, and meeting room setups.
</p></li></ul><p></p><p><b>Systems &amp; Security Support
</b></p><ul><li><p>Assist with endpoint management, device imaging, patching, and asset tracking.
</p></li><li><p>Support Active Directory / Entra ID user and device administration.
</p></li><li><p>Enforce IT and security policies, including device standards and access controls.
</p></li><li><p>Assist with security initiatives such as MFA support, endpoint protection, and vulnerability remediation.
</p></li></ul><p></p><p><b>Operational Excellence
</b></p><ul><li><p>Document issues, resolutions, and procedures in the ticketing system and knowledge base.
</p></li><li><p>Maintain accurate IT asset inventory for Chicago offices.
</p></li><li><p>Coordinate with vendors and service providers as needed.
</p></li><li><p>Participate in after-hours or weekend support for office moves, upgrades, or critical incidents as required.
</p></li></ul><p></p><p><b>Required Qualifications
</b></p><ul><li><p>5+ years of hands-on IT support experience (Level 2 or higher).
</p></li><li><p>Strong experience supporting Windows 10/11 and Microsoft 365.
</p></li><li><p>Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
</p></li><li><p>Experience supporting on-site office environments and remote users.
</p></li><li><p>Excellent troubleshooting, communication, and customer service skills.
</p></li><li><p>Ability to work independently and serve as the primary on-site IT resource.
</p></li></ul><p></p><p><b>Preferred Qualifications
</b></p><ul><li><p>Experience with Intune or other MDM tools.
</p></li><li><p>Exposure to Azure / Entra ID or cloud infrastructure.
</p></li><li><p>Experience supporting multi-office or professional services environments.
</p></li><li><p>Relevant certifications (CompTIA Network+, Microsoft, Cisco, or similar).
</p></li></ul><p></p><p><b>Why Consertus:
</b></p><ul><li><p>Clear career path toward IT Engineer or Infrastructure Engineer roles.
</p></li><li><p>Exposure to enterprise security, compliance, and governance initiatives.
</p></li><li><p>Participation in office expansions, relocations, and IT standardization projects.
</p></li><li><p>Opportunity to contribute to process improvement, documentation, and automation efforts.
</p></li><li><p>Be part of a culture that puts the employee experience at its core&mdash;exceptional benefits, career growth, and flexibility
</p></li></ul><p></p><p><b>Working Hours: </b>Full-Time; Hybrid
</p><p></p><p><b>Compensation Range: </b>$80,000 - $95,000 annually; depending on skills and experience.
</p><p></p><p><b>What&rsquo;s In It For You:
</b></p><ul><li><p>Comprehensive health coverage (medical, dental, and vision)
</p></li><li><p>Company-paid life and disability insurance
</p></li><li><p>Optional benefits like pet insurance, legal, and supplemental health plans
</p></li><li><p>401(k) with day-one eligibility. We contribute dollar for dollar up to the first 3% of your contributions. Then we match 50% for the next 2% of your contributions.
</p></li><li><p>Generous time off: 10 paid holidays and PTO starting at 15 days, growing up to 25
</p></li><li><p>Access to Consertus Academy for continuous learning and development
</p></li></ul><p></p><p><b>How to Apply:
</b></p><p>If you&rsquo;re passionate about IT Operations we&rsquo;d love to hear from you. Apply today!
</p><p></p><p><b>Equal Employment Opportunity Statement:
</b></p><p><i>Consertus is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and identities, and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected status.
</i></p><p></p><p>#LI-Hybrid</p></div>

Senior IT Support Technician

Huron Consulting Group

<div><div>Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.<br>
<br>
Join our team as the expert you are now and create your future.</div><div></div>
We are looking for a hands-on and adaptable AI/ML Engineer to join our AI practice. You&rsquo;ll help design, build, and deploy intelligent systems that leverage a range of technologies&mdash;from machine learning to generative AI and agent-based architectures&mdash;to solve complex, real-world problems.<br>
This role spans the full AI solution lifecycle: data preparation, model development, application integration, and ongoing evaluation. You will collaborate closely with architects, and domain experts to ensure the AI solutions you help build are intelligent, reliable, and aligned with client goals.<br>
We work across industries and use cases, from early-stage prototypes to production-ready deployments, and we're continuously exploring new AI paradigms&mdash;including AI agents, agent orchestration layer, model chaining, and self-evaluating systems. If you&rsquo;re excited by emerging AI technologies, fast-moving teams, and applied problem-solving, this is the role for you.<div></div><div><b>
Key Responsibilities</b></div><ul><li><div>
Design and develop AI-powered systems using both traditional ML and generative AI techniques, including prompt engineering, fine-tuning, and embeddings</div></li><li><div>
Build intelligent applications and agents that can perform tasks autonomously or interactively, using frameworks like LangGraph, AutoGen, CrewAI or similar</div></li><li><div>
Create modular, well-documented APIs and service components (e.g., using FastAPI or Flask) to enable model integration and consumption</div></li><li><div>
Develop and manage data pipelines, including data collection, transformation, and quality assurance to support model training</div></li><li><div>
Implement observability and evaluation mechanisms to monitor AI system behavior, including accuracy, drift, reliability, and task-level reasoning</div></li><li><div>
Collaborate with software engineers, data scientists, and solution architects to ensure seamless design, development, and transition to production</div></li><li><div>
Support rapid experimentation as well as robust deployment pipelines, depending on the maturity of each use case</div></li><li><div>
Stay informed on the latest trends in GenAI, AI agents, orchestration protocols, and evaluation frameworks to continuously evolve our capabilities</div></li><li><div>
Support project management tasks, including planning, tracking deliverables, coordinating cross-functional teams, and ensuring alignment with client timelines and objectives</div></li><li><div>
Assist in preparing status reports, managing stakeholder communications, and identifying risks or issues in project execution</div></li></ul><div></div><div><b>
Required Qualifications</b></div><ul><li><div>
3+ years of hands-on experience in AI/ML development or intelligent application engineering</div></li><li><div>
Bachelor&rsquo;s degree in Computer Science, Engineering, Data Science, or a related field</div></li><li><div>
Experience in Python</div></li><li><div>
Familiarity with modern ML/AI libraries (e.g., scikit-learn, PyTorch, TensorFlow, OpenAI APIs)</div></li><li><div>
Familiarity with cloud platforms (Azure, AWS) and containerization tools (Docker)</div></li></ul><div></div><div><b>
Preferred Qualifications</b></div><ul><li><div>
5+ years of hands-on experience in AI/ML development or intelligent application engineering</div></li><li><div>
Proficiency in Python</div></li><li><div>
Strong familiarity with modern ML/AI libraries (e.g., scikit-learn, PyTorch, TensorFlow, OpenAI APIs)</div></li><li><div>
Experience building APIs or backend services using FastAPI, Flask, or equivalent frameworks</div></li><li><div>
Exposure to agent frameworks (e.g., LangGraph, AutoGen) and vector databases</div></li><li><div>
Strong Familiarity with cloud platforms (Azure, AWS) and containerization tools (Docker)</div></li><li><div>
Familiarity with cloud-based ML platforms such as Azure Machine Learning, AWS SageMaker, or Google AI/ML services</div></li><li><div>
Experience with MLOps pipelines, CI/CD for model delivery, or model monitoring is a plus</div></li><li><div>
Familiarity with orchestration standards or tools such as MCP or agent routing protocols is a plus</div></li><li><div>
Knowledge of AI system evaluation, observability, or prompt performance testing is a plus</div></li><li><div>
Ability to work on cross-functional teams, balance multiple projects, and communicate effectively with technical and non-technical audiences</div></li><li><div>
Cloud certifications in AI/ML services (Azure, AWS, or Google Cloud) is a plus</div></li><li><div>
Experience managing technical projects or performing hybrid engineer/PM roles, with strong organizational and communication skills</div></li><li><div>
Ability to balance hands-on development with project coordination, ensuring both technical quality and timely delivery</div></li></ul><div></div><div>
Flexible living locations across US or Canada, ability to travel as needed.</div><div><br>
The estimated base salary for this job is $130,000 - $160,000 USD. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron&rsquo;s annual incentive compensation program, which reflects Huron&rsquo;s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $145,600 - $188,800 USD. The job is also eligible to participate in Huron&rsquo;s benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.<br>
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#LI-CL1<br>
#LI-REMOTE</div><div></div><h2 class="jobSectionHeader"><b>
Position Level</b></h2>
Senior Associate<div></div><h2 class="jobSectionHeader"><b>
Country</b></h2>
United States of America</div>

AI/ML Engineer (Senior Associate) - Remote

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