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it service delivery manager

Services Delivery Manager – MSSP

Discovered MENA

<div>
 <p>
  <strong>
   Service Delivery Manager &ndash; Global Tech Consultancy (Saudi Nationals Only)
  </strong>
 </p>
 <p>
  📍
  <strong>
   Riyadh | Full-time | On-site
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  I&rsquo;m hiring for a
  <strong>
   Service Delivery Manager
  </strong>
  to join a global technology consultancy that partners with some of the biggest enterprise clients in the region.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is a hands-on delivery role - all about
  <strong>
   making complex operations run smoothly
  </strong>
  . You&rsquo;ll take full ownership of service quality, financial performance, and client satisfaction across one of their Riyadh delivery hubs. Think of yourself as the
  <strong>
   bridge
  </strong>
  between the delivery teams, account leadership, and the client - keeping everything connected and performing at its best.
 </p>
 <p>
  <br/>
 </p>
 <p>
  💡
  <strong>
   What you&rsquo;ll be doing:
  </strong>
 </p>
 <ul>
  <li>
   Acting as the main link between delivery teams, leadership, and clients - ensuring a seamless end-to-end service
  </li>
  <li>
   Driving service quality, performance, and client satisfaction across SLAs and KPIs
  </li>
  <li>
   Overseeing financials - utilisation, forecasting, and cost control
  </li>
  <li>
   Coordinating across infrastructure, service desk, and operations to keep delivery aligned
  </li>
  <li>
   Spotting opportunities to streamline processes and boost efficiency
  </li>
  <li>
   Supporting resource planning, migrations, and change initiatives
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  👀
  <strong>
   What we&rsquo;re looking for:
  </strong>
 </p>
 <ul>
  <li>
   4+ years&rsquo; experience in the
   <strong>
    information technology sector
   </strong>
  </li>
  <li>
   2+ years in
   <strong>
    Service Delivery / Operations
   </strong>
  </li>
  <li>
   Solid understanding of
   <strong>
    ITIL / ITSM frameworks
   </strong>
  </li>
  <li>
   Technically confident - familiar with infra, systems admin, or service desk environments
  </li>
  <li>
   Strong communicator and stakeholder manager
  </li>
  <li>
   Experience working with a
   <strong>
    tech consultancy or outsourcing company
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  💼
  <strong>
   Why this one stands out:
  </strong>
 </p>
 <p>
  You&rsquo;ll be joining a consultancy known for its global delivery excellence and investment in its people. Expect a
  <strong>
   competitive salary
  </strong>
  ,
  <strong>
   VIP medical insurance (self &amp; family)
  </strong>
  ,
  <strong>
   education allowance
  </strong>
  , and
  <strong>
   access to world-class learning &amp; development programmes
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is based
  <strong>
   mostly on-site with a major client
  </strong>
  in Riyadh - perfect for someone who enjoys taking ownership and delivering impact where it really counts.
 </p>
</div>


Service Delivery Manager - Saudi Nationals

Valleysoft

<div><p>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like SAP to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.</p><p>
We are looking for a skilled SIAM Service &amp; Change Manager to join our team at Valleysoft. In this role, you will be responsible for managing service delivery and change processes within the Service Integration and Management (SIAM) framework. This includes overseeing changes to services, ensuring that service delivery meets clients' needs, and facilitating communication between various stakeholders.</p><p>
The ideal candidate will have a strong background in service management and change management within a SIAM context. They should possess excellent organizational and communication skills to coordinate between different service providers and internal teams effectively. If you thrive in a dynamic environment and are committed to delivering exceptional service, we invite you to apply!</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Manage the end-to-end service delivery process within the SIAM framework, ensuring all services meet client expectations.</li>
<li>Lead change management activities, ensuring that all changes are assessed, planned, communicated, and implemented effectively.</li>
<li>Facilitate change advisory board (CAB) meetings and ensure changes are approved and documented according to the established procedures.</li>
<li>Coordinate with various stakeholders, including service providers, internal teams, and business units, to ensure effective communication and collaboration.</li>
<li>Conduct impact assessments for proposed changes and communicate risks and implications to relevant stakeholders.</li>
<li>Monitor service performance and delivery to ensure compliance with SLAs and service quality standards.</li>
<li>Prepare and present reports on service delivery performance and change management activities to senior management.</li>
<li>Identify opportunities for service improvement and recommend changes based on performance metrics and client feedback.</li>
<li>Provide training and guidance to team members and other stakeholders on service management and change management processes.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Bachelor's or Master's degree in Information Technology, Computer Science, or related field.</li>
<li>Minimum of 7 years of experience in service management and change management, with a focus on SIAM preferred.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Proven experience managing service delivery and coordinating change management activities.</li>
<li>Excellent communication, negotiation, and interpersonal skills.</li>
<li>Strong analytical skills with the ability to assess risks and impacts of changes.</li>
<li>Experience in facilitating meetings and managing cross-functional teams.</li>
<li>Relevant certifications in ITIL, Change Management, or SIAM are a <b>must</b>.</li>
<li>Customer-focused with a commitment to continuous improvement.</li>
</ul><p></p><p><b>
Skills:</b></p><ul>
<li>
Excellent organizational and multitasking abilities.</li>
<li>Ability to manage priorities and deliver results under tight timelines.</li>
<li>Strong leadership skills, with experience managing teams.</li>
<li>Supporting the Change Enablement and Service Request Management practices, this manager ensures that all changes and service requests are governed and coordinated across multiple vendors. Their primary goal is to minimize risk and disruption while facilitating the successful implementation of changes, aligning with the &quot; ITSM &quot; value chain activity.</li></ul></div>

SIAM Service & Change Manager

<p></p><div><p>Valleysoft | Center of Excellence is a regional IT services provider based in Riyadh, serving clients globally since 2006. The company collaborates with global partners like IBM to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.</p><p>
Valleysoft | Center of Excellence is seeking a dedicated and experienced SIAM SLA and Availability Manager to join our team. In this role, you will be responsible for managing Service Integration and Management (SIAM) services, focusing on ensuring that Service Level Agreements (SLAs) and availability are clearly defined and consistently met.</p><p>
The successful candidate will have a strong background in service management, particularly in the context of SIAM. You will work closely with various stakeholders, including service providers and internal teams, to monitor and enhance service performance and availability, ensuring that all services delivered meet client expectations. If you are passionate about operational excellence and have a track record of managing SLAs and availability, we would like to hear from you!</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Define, monitor, and report on SLAs for all SIAM managed services.</li>
<li>Ensure and manage service availability through effective coordination with service providers and internal teams.</li>
<li>Identify and analyze service delivery issues, incidents, and trends to implement proactive measures for improvement.</li>
<li>Collaborate with stakeholders to develop and maintain effective service performance KPIs and metrics.</li>
<li>Facilitate regular service review meetings to discuss performance, issues, and areas for improvement.</li>
<li>Prepare reports on SLA performance and availability metrics, presenting findings to senior management and other stakeholders.</li>
<li>Ensure compliance with established standards, policies, and service management best practices.</li>
<li>Provide support during audits, ensuring all relevant documentation is maintained and available.</li>
<li>Act as the point of contact for service providers with regard to SLA performance and availability-related concerns.</li>
<li>Develop and deliver training on SLA management and service availability concepts to internal teams and new hires.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor's or Master&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>Minimum of 8 years of experience in service management, with a focus on Service Integration and Management (SIAM) preferred.</li>
<li>Proven experience in managing SLAs and ensuring service availability.</li>
<li>Strong understanding of ITIL frameworks and service management processes.</li>
<li>Demonstrated ability to analyze and resolve service delivery issues effectively.</li>
<li>Excellent communication and interpersonal skills, capable of collaborating with various stakeholders.</li>
<li>Experience in conducting service reviews and preparing performance reports.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Relevant certifications in service management (e.g., ITIL, SIAM) are a <b>Must</b>.</li>
<li>Customer-focused attitude with a commitment to continuous improvement.</li>
</ul><p></p><p><b>
Skills:</b></p><ul>
<li>
Strong understanding of SLA management and service availability concepts.</li>
<li>Ability to define and track service level metrics.</li>
<li>Excellent organizational and multitasking skills.</li>
<li>This role is centered on the Service Level Management and Availability Management practices. They are responsible for monitoring, and reporting on service performance across all applications. By managing SLAs, they ensure that the services meet business needs and contribute to the &quot;Engage&quot; and &quot;Plan&quot; value chain activities.</li>
</ul><p><b>
Benefits</b></p></div>

SIAM SLA and Availability Manager

Lenovo

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Req #
</div><div>100016348
</div></div><div><div>Career area:
</div><div>Services
</div></div><div><div>Country/Region:
</div><div>Saudi Arabia
</div></div><div><div>State:
</div><div>Riyadh
</div></div><div><div>City:
</div><div>Riyadh
</div></div><div><div>Date:
</div><div>Tuesday, October 21, 2025
</div></div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Why Work at Lenovo
</b></h3></div></div><div><div><div><div><div>We are Lenovo. We do what we say. We own what we do. We WOW our customers.</div><br>
<div></div><br>
<div>Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).</div><br>
<div></div><br>
<div>To find out more visit www.lenovo.com and read about the latest news via our StoryHub.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description and Requirements<br>
</b></h3></div></div><div></div><div><div><div><div><div><br>
<div>At the role of Managed Services Lead you will oversee and deliver high-quality IT managed services for our clients. The successful candidate will be a Saudi Arabian citizen with strong project management expertise and at least 5 years of experience in managed services, service delivery, or related IT fields. This role requires strong leadership, client engagement, and operational excellence to ensure seamless delivery of services aligned with contractual obligations and organizational objectives.<br>
</div><div></div><br>
<div><b>Key Responsibilities:</b></div><div><ul><li>
Lead the planning, execution, and management of managed services projects and initiatives.
</li><li>Ensure delivery of IT services in alignment with SLAs, KPIs, and client expectations.
</li><li>Manage service contracts, vendors, and client relationships to ensure effective collaboration.
</li><li>Oversee day-to-day operations of managed services teams, ensuring service reliability and performance.
</li><li>Drive continuous improvement in service delivery, operational processes, and customer satisfaction.
</li><li>Coordinate with cross-functional teams to resolve escalated issues and provide root cause analysis.
</li><li>Manage project budgets, resources, and timelines to ensure successful delivery.
</li><li>Provide leadership, mentorship, and performance management for the managed services team.
</li><li>Prepare regular reports on service performance, risks, and improvement plans for senior management and clients.
</li>Stay up-to-date with industry best practices, ITIL frameworks, and technology trends to improve service offerings.<br>
<li>
</li></ul></div><div></div><br>
<div><b>Requirements:</b></div><div><ul><li>
Saudi Arabian citizen (mandatory)
</li><li>Based in Riyadh, Saudi Arabia (on-site role)
</li><li>Minimum 5 years of experience in managed services, IT service delivery, or similar roles
</li><li>Proven project management experience; certifications such as PMP or PRINCE2 preferred
</li><li>Strong understanding of IT Service Management (ITIL v3/v4 certification is a plus)
</li><li>Experience managing client relationships, SLAs, and service contracts
</li><li>Strong leadership and team management skills
</li><li>Excellent communication and stakeholder management abilities in Arabic and English
</li><li>Ability to manage budgets, performance metrics, and operational efficiency
</li><li>Technical background in cloud, infrastructure, or enterprise IT services is an advantage
</li></ul><div><b>What we offer You:</b></div></div><div><ul><li>
An international team with a high focus on Gender Diversity.
</li><li>Employee Assistance Program, e.g., for psychological, legal &amp; financial consultancy
</li><li>You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
</li><li>Access to training for personal development. -Internal E-learning Development Platform Available for Employees
</li><li>Mentorship program</li></ul></div><div>
</div></div></div></div><div></div><div><div><div><i>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.</i></div>
</div></div></div></div></div><div></div><div><div><div><div><div><b>Additional Locations</b>:
<ul><li>Saudi Arabia</li></ul>
</div></div><div><ul><li>Saudi Arabia<br>
</li></ul></div><div></div><div><div><div><br>
<br>
<div><b>AI PROCESSING NOTICE</b></div><div></div><div><br>
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.</div></div></div></div></div></div></div></div>

Managed Services Lead

<div><p>Valleysoft is a prominent IT services provider dedicated to delivering innovative solutions that reshape business processes in a digital landscape. We are passionate about helping organizations navigate their transformation journeys and optimize their IT frameworks for enhanced productivity and efficiency.</p><p>
We are currently seeking an accomplished SIAM (Service Integration and Management) Innovation Manager to join our team. The SIAM Innovation Manager will be responsible for driving the development and implementation of innovative SIAM strategies and initiatives that align with our clients' business objectives. You will play a pivotal role in coordinating a seamless integration of services across various providers, ensuring that our clients experience optimal service delivery and value.</p><p>
As a key player in our SIAM practices, you will leverage your expertise in service integration and management, alongside your ability to think creatively, to foster continuous improvement and innovation in service delivery models. If you are a strategic leader with a strong background in IT service management and a passion for innovation, we want to hear from you!</p><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul>
<li>Lead the development and execution of innovative SIAM strategies that meet the needs of clients.</li>
<li>Collaborate with stakeholders across various service providers to ensure seamless service integration and delivery.</li>
<li>Foster a culture of continuous improvement by identifying opportunities for innovation within service management processes.</li>
<li>Monitor industry trends and emerging technologies to drive innovation in SIAM practices.</li>
<li>Facilitate workshops and discussions to engage stakeholders in developing innovative solutions.</li>
<li>Ensure effective communication and transparency between all parties to foster collaborative partnerships.</li>
<li>Develop and implement performance metrics to evaluate the success of SIAM initiatives.</li>
<li>Provide training and support to internal teams and clients regarding SIAM methodologies and best practices.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor's or Master's degree in Information Technology, Business Administration, or a related field.</li>
<li>7+ years of experience in IT service management or service integration and management.</li>
<li>Proven track record of leading innovation initiatives within service management frameworks.</li>
<li>Strong understanding of SIAM principles, methodologies, and best practices.</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Experience managing cross-functional teams and facilitating collaborative projects.</li>
<li>Exceptional analytical and problem-solving abilities.</li>
<li>Ability to drive change and influence stakeholders at all levels.</li>
<li>Relevant certifications in IT service management or SIAM (e.g., ITIL, MSP) are a plus.</li>
<li>Ability to understand customer needs and translate them into impactful SIAM strategies&#12290;</li>
</ul><p></p><p>
Skills</p><p>
This strategic role is the key to the Continual Improvement practice. The manager identifies and drives the implementation of automations and process improvements across the entire ecosystem. They champion a culture of innovation to ensure the SIAM model delivers greater value over time, aligning with the &quot;Improve&quot; value chain activity.</p></div>

SIAM Innovation Manager

Hilton

<div><p>IT Manager</p><p>
An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:</p><ul>
<li>Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages</li>
<li>Supervise the IT Department on a daily basis</li>
<li>Maintain excellent product knowledge and apply it to deliver full system benefits</li>
<li>Understand, fully, the legal requirements on IT governance and security</li>
<li>Handle, efficiently and completely, IT issues that arise</li>
<li>Identify current and future system needs and provide solutions for the identified needs</li>
<li>Build strong internal working relationships with all hotel Departments</li></ul><b>
What are we looking for?</b><p><br>
IT Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous IT management experience, preferably in the hotel, leisure, and/or service sector</li>
<li>Experience of all Microsoft systems</li>
<li>Experience of hotel applications, such as Fidelio and Micros, preferred</li>
<li>Excellent organizational and interpersonal skills</li>
<li>Current technical skills and knowledge of technology</li>
<li>General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology</li>
<li>Ability to plan ahead and develop contingency plans, where necessary</li></ul>
<p>It is advantageous in this position if you demonstrate the following capabilities and advantages:</p><ul>
<li>Ability to work in a team</li>
<li>Excellent attention to detail</li>
<li>Positive Attitude</li>
<li>IT proficient</li>
<li>Willingness to develop team members and self</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

IT Manager

Explore 2003+ It service delivery manager in Riyadh this October. Find roles across top companies and apply now to boost your career.