operations manager

guest service agent

customer success manager

technical account manager

it support engineer

it service manager

DXC Technology

Job Description:The Service Manager has a daily operations responsibility to run and manage the processes execution (i.e. Incident, Change, Problem Management and Capacity Management).Ensure delivery teams are aware of all the processes, procedures and available documentation.Participate to internal delivery reviews and meetings, drives delivery toward excellence and proactivity.CommunicationInterfacing with the client IT Leadership and VIP community members.Interfacing with Customer counterparts (Process owners, Service Management Function).Communicate service status and issues to Client IT Leadership.Incident ManagementManage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents.o Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.o Escalate incidents as necessary according to established escalation processes.o Communicate incident status, impact, and resolution progress to stakeholders, including users and management.o Conduct post-incident reviews to identify root causes and ensure continuous improvement in incident management processes.o Maintain and update the incident management process documentation and ensure compliance with ITIL or other relevant frameworks.o Develop and deliver training on incident management processes and tools to IT staff.o Collaborate with Problem and Change Managers to ensure seamless coordination between incident, problem, and change management processes.Skills &amp; Requirementso Expertise in incident management and coordination.o Strong analytical and problem-solving skills.o Excellent communication and interpersonal skills.o Ability to work under pressure and manage high-stress situations.o Strong organizational and multitasking skills.

On-site - Incident Manager

AMIT International Group FZE

<div><div><div><div><div><div> Key Responsibilities: <ul> <li>Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.</li> <li>Hire, manage and develop resources for projects.</li> <li>Ensure that the service quality and service turnaround times are above expectations of the client.</li> <li>Identify areas of improvement to raise the existing Service turnaround time.</li> <li>Create and maintain service reports on ERPs to safeguard client job history.</li> <li>Monitor all process information entered in ERP, POS processed, and petty cash used.</li> <li>Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.</li> <li>Develop, implement, and review operational policies and procedures.</li> <li>Participate in internal audits.</li> <li>Checking all equipment s, spares &amp; documentation ahead of a job to make sure it is ready.</li> <li>Conducting quality assurance and safety checks on all equipment.</li> <li>Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.</li> <li>Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.</li> </ul> Desired Candidate Profile: <ul> <li>Bachelor s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.</li> <li>Should have a minimum of 8 years &amp; above experience in service &amp; installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.</li> <li>Excellent academics and technical knowledge and ability to apply learned knowledge.</li> <li>Strong computer proficiency in MS Office applications /Project manager.</li> <li>Should have strong leadership &amp; decision-making skills.</li> <li>Strong analytical skills.</li> </ul> </div>
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Service Manager

BlackStone eIT

You will leverage your knowledge of ITIL practices to enhance service efficiencies, manage service requests, and drive continuous service improvement initiatives. Collaboration will be key as you work alongside various IT teams to identify and implement best practices that enhance the overall service experience. Key Responsibilities <ul> <li>Implement, manage, and optimize ITSM processes including incident, problem, change, and service request management.</li> <li>Collaborate with IT teams to ensure smooth integration of IT services aligned with business objectives.</li> <li>Analyze service performance metrics to identify trends and areas for improvement.</li> <li>Provide training and support for IT staff and stakeholders on ITSM tools and best practices.</li> <li>Document and maintain ITSM processes, workflows, and policies.</li> <li>Contribute to the development of an ITSM strategy to enhance service delivery across the organization.</li> </ul>

ITSM Engineer

Elite Group Holding

<div>
 
 The Service Manager is responsible for overseeing the entire service department of the dealership. They manage a team of technicians, service advisors, and support staff, ensuring efficient operations, exceptional customer service, and high-quality vehicle repairs and maintenance. The Service Manager is also responsible for maintaining a safe working environment, ensuring compliance with industry standards, and meeting or exceeding service department goals.
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 1. Team Management:
 
 
 &bull; Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
 
 
 &bull; Assign tasks and projects to team members, considering their skills and expertise.
 
 
 &bull; Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
 
 
 &bull; Conduct regular performance evaluations and provide constructive feedback to team members.
 
 
 &bull; Foster teamwork and maintain a positive work environment within the service department.
 
 
 2. Customer Service:
 
 
 &bull; Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
 
 
 &bull; Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
 
 
 &bull; Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
 
 
 &bull; Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
 
 
 3. Operational Efficiency:
 
 
 &bull; Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
 
 
 &bull; Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
 
 
 &bull; Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
 
 
 &bull; Implement and improve processes to enhance overall service department efficiency.
 
 
 4. Quality Control:
 
 
 &bull; Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
 
 
 &bull; Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
 
 
 &bull; Address and resolve any issues related to the quality of repairs and services promptly.
 
 
 5. Financial Management:
 
 
 &bull; Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
 
 
 &bull; Prepare and manage budgets, forecasts, and financial reports for the service department.
 
 
 &bull; Implement strategies to increase service department revenue, such as upselling additional services and service packages.
 
 
 6. Safety and Compliance:
 
 
 &bull; Enforce safety protocols and guidelines to create a secure working environment for the team.
 
 
 &bull; Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
 
 
 &bull; Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
 
 
 7. Administrative Tasks:
 
 
 &bull; Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
 
 
 &bull; Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
 
 
 &bull; Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
 
 
 8. Continuous Improvement:
 
 
 &bull; Identify opportunities for process improvements and cost efficiencies within the service department.
 
 
 &bull; Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
 
 
 &bull; Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
 
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<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

Umdasch Shopfitting Group

Job Description <div> As the Site Services Manager at Doka UAE, you will lead a core team dedicated to delivering high-quality, reliable, and professional formwork services to our customers and their project sites. In this pivotal role, you will oversee our experienced formwork instructors, ensuring the consistent delivery of expert on-site technical guidance. You will also manage our value-added service offerings including formwork pre-assembly and installation solidifying our position as a trusted partner in the market. Through your leadership and commitment to service excellence, you will play a key role in building and reinforcing client confidence in Doka s capabilities. By ensuring seamless execution and responsive support, you will help foster long-term relationships grounded in trust, performance, and reliability hallmarks of our reputation in the market. Does this sound like an exciting and challenging opportunity? Then apply now! Your responsibilities Lead and develop our team of Formwork Instructors <ul> <li>Oversee the day-to-day operations of on-site support delivered by our experienced Formwork Instructors.</li> <li>Ensure consistent delivery of high-quality service across all active project sites by promoting knowledge sharing, technical excellence, and strict adherence to Doka s safety standards.</li> <li>Drive continuous improvement by refining processes and championing best practices to elevate formwork execution standards and operational efficiency.</li> </ul> Manage our Formwork Pre-Assembly and On-Site Installation Teams <ul> <li>Lead and coordinate in-house teams of skilled operatives responsible for delivering value-added formwork services, ensuring operational efficiency and high-quality execution for our clients.</li> <li>Prepare accurate and timely service quotations based on customer specifications and project schedules, aligning offerings with client expectations and deadlines.</li> <li>Continuously improve workshop processes and site practices to boost productivity, streamline workflows, and increase overall service profitability.</li> </ul> Strengthen Cross-Departmental Collaboration <ul> <li>Collaborate proactively with the Engineering department to refine formwork solutions, leveraging insights from real-world project challenges to improve execution outcomes.</li> <li>Ensure compliance with established work instructions related to logistics, invoicing, progress tracking, and claims handling, through effective coordination with relevant departments.</li> <li>Serve as the primary point of contact for customers during the execution phase, providing actionable feedback to internal teams to enhance service quality and overall performance.</li></ul></div>

Site Service Manager

Alba Corp

Key Responsibilities <ul> <li> Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution. </li> <li> Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling. </li> <li> Maintain strong relationships with customers to build loyalty and repeat business. </li> </ul> Workshop &amp; Service Management <ul> <li> Manage day-to-day service operations, from routine maintenance to major repairs. </li> <li> Coordinate with mechanics, inspectors, and service advisors to ensure timely and high-quality work. </li> <li> Monitor turnaround times and ensure efficient scheduling of service bays. </li> <li> Ensure parts availability and liaise with suppliers when required. </li> </ul> Team Leadership &amp; Processes <ul> <li> Lead, train, and mentor the service and aftercare team to maintain high standards. </li> <li> Set and implement service policies, SOPs, and complaint-handling procedures. </li> <li> Drive improvements in customer satisfaction and operational performance. </li> </ul> Performance &amp; Reporting <ul> <li> Track KPIs such as service turnaround times, complaint resolution rates, and customer satisfaction scores. </li> <li> Prepare reports on service performance, recurring issues, and improvement strategies. </li> <li> Recommend and implement initiatives to enhance the aftersales experience. </li> </ul>

Explore 7546+ It service manager in Dubai this October. Find roles across top companies and apply now to boost your career.

7546 it service manager jobs IN Dubai

On-site - Incident Manager

Service Manager

ITSM Engineer

Service Manager

ServiceNow Service Delivery Manager

Site Service Manager

Service Manager