operations manager

guest service agent

service advisor

it support

it support engineer

it service manager

AMIT International Group FZE

<ul><li>Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.</li><li>Hire, manage and develop resources for projects.</li><li>Ensure that the service quality and service turnaround times are above expectations of the client.</li><li>Identify areas of improvement to raise the existing Service turnaround time.</li><li>Create and maintain service reports on ERPs to safeguard client job history.</li><li>Monitor all process information entered in ERP, POS processed, and petty cash used.</li><li>Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.</li><li>Develop, implement, and review operational policies and procedures.</li><li>Participate in internal audits.</li><li>Checking all equipment’s, spares & documentation ahead of a job to make sure it is ready.</li><li>Conducting quality assurance and safety checks on all equipment.</li><li>Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.</li><li>Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.Service Manager</li></ul>

Service Manager

DXC Technology

Job Description:The Service Manager has a daily operations responsibility to run and manage the processes execution (i.e. Incident, Change, Problem Management and Capacity Management).Ensure delivery teams are aware of all the processes, procedures and available documentation.Participate to internal delivery reviews and meetings, drives delivery toward excellence and proactivity.CommunicationInterfacing with the client IT Leadership and VIP community members.Interfacing with Customer counterparts (Process owners, Service Management Function).Communicate service status and issues to Client IT Leadership.Incident ManagementManage the incident lifecycle, including detection, logging, classification, prioritization, investigation, resolution, and closure of incidents.o Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.o Escalate incidents as necessary according to established escalation processes.o Communicate incident status, impact, and resolution progress to stakeholders, including users and management.o Conduct post-incident reviews to identify root causes and ensure continuous improvement in incident management processes.o Maintain and update the incident management process documentation and ensure compliance with ITIL or other relevant frameworks.o Develop and deliver training on incident management processes and tools to IT staff.o Collaborate with Problem and Change Managers to ensure seamless coordination between incident, problem, and change management processes.Skills &amp; Requirementso Expertise in incident management and coordination.o Strong analytical and problem-solving skills.o Excellent communication and interpersonal skills.o Ability to work under pressure and manage high-stress situations.o Strong organizational and multitasking skills.

Gargash Group

<div>
 
 
 JOB OVERVIEW:
 
 
 
 The Service manager is responsible for planning, controlling and increasing efficiency of Service department to achieve revenue targets and ensure high level of customer satisfaction by managing all aspects of vehicle maintenance and repair services. This job is responsible for supervising a team of skilled technicians and service advisors, ensuring efficient operations, and maintaining high-quality service standards
 
 
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Manage and support a team of workshop supervisors, service advisors, technicians, and support staff.
 </li>
 <li>
 Provide guidance and performance evaluations to enhance the team's productivity and efficiency.
 </li>
 <li>
 Foster a positive work environment that encourages teamwork, motivation, and continuous improvement.
 </li>
 <li>
 Ensure excellent customer service experience by addressing and resolving customer concerns promptly and professionally.
 </li>
 <li>
 Oversee the scheduling of service appointments and communicate with customers about service status and recommendations.
 </li>
 <li>
 Monitor customer feedback and take necessary actions to improve service quality and customer satisfaction.
 </li>
 <li>
 Plan and organise daily service operations to maximise efficiency and minimise turnaround time.
 </li>
 <li>
 Manage work orders, service requests, and parts inventory to maintain smooth service workflow.
 </li>
 <li>
 Collaborate with the parts department to ensure timely availability of required parts and accessories.
 </li>
 <li>
 Monitor and ensure the quality of work performed by the service team meets or exceeds dealership and manufacturer standards.
 </li>
 <li>
 Implement and enforce safety procedures to maintain a safe working environment. &bull; Set and achieve service department goals in alignment with dealership objectives.
 </li>
 <li>
 Analyse service department performance metrics, identify areas for improvement, and implement action plans accordingly.
 </li>
 <li>
 Monitor and control expenses while maximising revenue and profitability.
 </li>
 <li>
 Ensure compliance with all safety, environmental, and legal regulations related to service operations.
 </li>
 <li>
 Stay updated with industry trends, technical advancements, and best practices.
 </li>
 <li>
 Uphold company values throughout business practices and utilise sound judgment in decision making.
 </li>
 <li>
 Any other additional duties as may be required by management based on needs of the business.
 </li>
 </ul>
 
 
 
 
 POSITION REQUIREMENTS WORK EXPERIENCE
 
 
 <ul>
 <li>
 A minimum of 5-7 years working experience in a similar role with at least 4 years of experience managing a team.
 </li>
 <li>
 Proven experience as a Service Manager in an automotive dealership.
 </li>
 </ul>
 
 
 
 
 
 EDUCATIONAL QUALIFICATION
 
 
 <ul>
 <li>
 Academic/Professional Training.
 </li>
 <li>
 Vocational School or above.
 </li>
 </ul>
 
 
 
 
 
 SKILLS/BEHAVIOUR ATTRIBUTES:
 
 
 <ul>
 <li>
 Strong leadership skills with the ability to motivate and manage a diverse team.
 </li>
 <li>
 Excellent communication and customer service skills.
 </li>
 <li>
 Thorough understanding of automotive systems and repair processes.
 </li>
 <li>
 Knowledge of dealership management systems and software.
 </li>
 <li>
 Ability to multitask and prioritize in a fast-paced environment.
 </li>
 <li>
 Problem-solving and decision-making capabilities.
 </li>
 <li>
 Familiarity with automotive industry regulations and compliance standards
 </li>
 </ul>
</div>

Nord Anglia Education

We seek an individual to join as an Application Service Manager , where your focus will be:
<ul>
<li>Supporting the service management of enterprise applications and ensuring service SLAs are met.</li>
<li>Driving data quality improvement, accuracy, and integration across regional systems.</li>
<li>Assisting schools in the selection of non-educational solutions such as door access, CCTV, and point-of-sale systems, ensuring they meet cybersecurity and infrastructure standards.</li>
<li>Coordinating integrations for newly acquired schools, managing timelines, dependencies, and budgets.</li>
<li>Collaborating with global and regional teams to enhance standardisation and efficiency in service delivery.</li>
</ul>

Application Service Manager

BlackStone eIT

You will leverage your knowledge of ITIL practices to enhance service efficiencies, manage service requests, and drive continuous service improvement initiatives. Collaboration will be key as you work alongside various IT teams to identify and implement best practices that enhance the overall service experience. Key Responsibilities <ul> <li>Implement, manage, and optimize ITSM processes including incident, problem, change, and service request management.</li> <li>Collaborate with IT teams to ensure smooth integration of IT services aligned with business objectives.</li> <li>Analyze service performance metrics to identify trends and areas for improvement.</li> <li>Provide training and support for IT staff and stakeholders on ITSM tools and best practices.</li> <li>Document and maintain ITSM processes, workflows, and policies.</li> <li>Contribute to the development of an ITSM strategy to enhance service delivery across the organization.</li> </ul>

ITSM Engineer

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

Explore 8720+ It service manager in Dubai this November. Find roles across top companies and apply now to boost your career.

8720 it service manager jobs IN Dubai

Service Manager

On-site - Incident Manager

Service Manager

Service Manager

Application Service Manager

ITSM Engineer

Service Management Manager