operations manager

customer success manager

it support engineer

it specialist

service coordinator

it service manager

Cubezix Business Technologies

CubeZix Technologies is seeking an experienced Service Delivery Manager to lead service delivery across IT Managed Services and AMC clients. The role is responsible for managing the IT engineering team, overseeing helpdesk operations, handling technical escalations, onboarding and managing new AMC contracts, and providing hands-on technical guidance to the team.The ideal candidate will have strong, in-depth knowledge of IT infrastructure and cybersecurity, combined with leadership capability to train, mentor, and support engineers while ensuring high service quality and client satisfaction.Key ResponsibilitiesService Delivery &amp; AMC Management<ul><li>Own end-to-end service delivery for AMC and managed services clients.</li><li>Manage onboarding and transition of new AMC customers.</li><li>Ensure compliance with SLAs, service scope, and contractual obligations.</li><li>Monitor service performance and implement continuous improvement initiatives.</li><li>Conduct service reviews and operational meetings with internal teams and clients.</li></ul>Team &amp; Helpdesk Management<ul><li>Lead and manage the IT engineering and helpdesk teams (L1/L2/L3).</li><li>Assign tickets, prioritize workloads, and ensure optimal resource utilization.</li><li>Oversee helpdesk operations including ticket logging, escalation, and closure.</li><li>Ensure proper documentation, knowledge base updates, and SOP adherence.</li></ul>Escalation &amp; Technical Support<ul><li>Act as the primary escalation point for critical incidents and VIP clients.</li><li>Assist engineers in diagnosing and resolving complex and escalated technical issues.</li><li>Lead major incident management, root cause analysis (RCA), and corrective actions.</li><li>Coordinate with vendors, OEMs, and cloud providers during escalations.</li></ul>Technical Leadership &amp; Infrastructure Oversight<ul><li>Provide technical leadership across IT infrastructure environments including:</li><li>Servers, virtualization, and storage</li><li>Networking, firewalls, and VPNs</li><li>Cloud and hybrid infrastructure</li><li>Backup, disaster recovery, and monitoring systems</li><li>Review and approve technical designs, changes, and implementations.</li><li>Ensure infrastructure solutions align with security and best-practice standards.</li></ul>Cyber Security &amp; Compliance<ul><li>Ensure cybersecurity best practices are implemented across client environments.</li><li>Oversee endpoint security, firewall policies, access controls, and patching.</li><li>Support incident response for security-related events.</li><li>Ensure compliance with internal security policies and client requirements.</li></ul>Training &amp; Team Development<ul><li>Conduct regular technical training and knowledge-sharing sessions for engineers.</li><li>Identify skill gaps and recommend training plans and certifications.</li><li>Mentor team members to improve technical and operational capabilities.</li><li>Promote a culture of continuous learning and service excellence.</li></ul>Required Skills &amp; ExperienceTechnical Expertise<ul><li>In-depth knowledge of IT infrastructure and managed services environments.</li></ul>Leadership &amp; Management<ul><li>Proven experience managing IT engineering and support teams.</li><li>Strong escalation handling and decision-making abilities.</li><li>Excellent communication and stakeholder management skills.</li><li>Ability to balance technical involvement with service management responsibilities.</li><li>Strong understanding of cybersecurity principles and controls.</li><li>Hands-on experience with:</li><li>Windows Server, Active Directory, and core infrastructure services</li><li>Networking (Switches, Firewalls, VPNs)</li><li>Virtualization platforms (VMware / Hyper-V)</li><li>Microsoft 365, cloud, and hybrid environments</li><li>Ability to troubleshoot and resolve L2/L3 technical issues.</li></ul>Key Performance Indicators (KPIs)<ul><li>SLA compliance and service availability</li><li>Escalation resolution effectiveness</li><li>Client satisfaction (CSAT)</li><li>Team performance and skill development</li><li>AMC onboarding success and renewal retention</li><li>Security incident response and prevention</li></ul>Job Type: Full-timePay: AED10,000.00 - AED12,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Managed Services or Infrastructure: 5 years (Required)</li><li>Service Delivery, IT Operations, or Support Manager: 2 years (Required)</li></ul>License/Certification:<ul><li>ITIL certification preferred. (Preferred)</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field (Preferred)</li></ul>Work Location: In person

IT Service Delivery Manager

flydubai

<div>MAIN OBJECTIVE OF ROLE: To support the implementation, maintenance, and continuous improvement of IT Service Management (ITSM) processes to ensure efficient, reliable, and compliant IT service delivery across the organization in alignment with ITIL best practices and operational excellence standards. KEY RESPONSIBILITIES:
<ul><li>Leads the execution of ITSM processes, including Incident, Problem, Change, and Service Request Management.</li><li>
Manages day-to-day ITSM operations to ensure service delivery meets to defined SLAs and KPIs.</li><li>
Coordinates with internal teams and external vendors to resolve service issues and requests promptly.</li><li>
Monitors ITSM tool performance and ensures data accuracy, completeness, and reliability for reporting and analysis.</li><li>
Implements process improvements within ITSM workflows to enhance service quality and efficiency.</li><li>
Develops and maintains ITSM documentation, including policies, procedures, and workflows to standardize service operations.</li><li>
Ensures compliance with IT governance, security standards, and regulatory requirements.</li><li>
Analyzes service performance metrics and prepares regular reports to identify trends, issues, and opportunities for improvement for management review.</li><li>
Facilitates root cause analysis for recurring incidents and drives corrective actions.</li><li>
Supports change management activities, including risk assessment and impact analysis.</li><li>
Provides training and guidance to IT teams on ITSM processes and best practices.</li><li>
Collaborates with stakeholders to align IT services with organizational objectives and operational needs.</li><li>
Maintains the IT service catalog and ensures accurate service definitions.</li><li>
Drives continuous improvement initiatives based on feedback and performance trends.</li><li>
Escalates critical issues to management and ensures timely resolution.</li></ul>
QUALIFICATIONS:
<ul><li>Bachelor's Degree (3+ years)</li><li>
Bachelor&rsquo;s degree in Computer Science, Information Management, Business, or related field</li><li>
Fluent in English (other languages an advantage)</li><li>
Experience with ITSM tools and processes, including incident, problem, change management, and vendor coordination</li><li>
Symphony AI, Power BI, MS Office</li><li>
Years with qualifications: 3 - 5 years</li><li>
ITIL Practitioner, ITSM tools certification preferred</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Teamwork</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience &amp; Flexibility (Can do attitude)</li></ul>
ISR Requirements: Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div>

Engineer - IT Customer Support (Service Management)

GEELY UAE

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To effectively manage service team to achieve an agreed sales volume target in the Company market observation area and exploit potential to the full and secure the revenues of the Company.
 
 
 
 
 <ul>
 <li>
 Participating in planning structural measures for the area of services.
 </li>
 <li>
 Planning and checking workshop equipment, furnishings and fixtures, operating resources and tools.
 </li>
 <li>
 Monitoring the use of the organization resources defined.
 </li>
 <li>
 Ensuring the guidelines and laws relevant for the Service area are respected on behalf of the dealership management.
 </li>
 <li>
 Representing the legal aspects of services externally and in relation to the other dealership departments.
 </li>
 <li>
 Organising preparation of internal services.
 </li>
 <li>
 Responsible for passing on information to the relevant places immediately and ensuring clear storage of information.
 </li>
 <li>
 Promoting continuous utilization of workshop rate and monitoring this according to CPS and IDSS.
 </li>
 <li>
 Specifying process procedures for services taking rationalization possibilities and possible IT uses into account.
 </li>
 <li>
 Organizing and monitoring product improvements and warranty and goodwill matters.
 </li>
 <li>
 Elaborating and assessing improvement suggestions which are relevant for the area of services.
 </li>
 <li>
 Ensuring participation in workshop survey, seeing to it that efficient service reception at the car is provided.
 </li>
 <li>
 Organizing market observation regionally in relation to services, specifying both market and target group-oriented range of services for the area of services.
 </li>
 <li>
 Establishing service market potential and monitoring market exploitation of services.
 </li>
 <li>
 Creating marketing and advertising plans for services and seeing that these plans are implemented.
 </li>
 <li>
 Ensuring quality customer care and management of customer contact.
 </li>
 <li>
 Making decisions in the case of customer complaints and claims.
 </li>
 <li>
 Monitoring regulations regarding environment protection and refuse disposal and ensuring that they are respected; this is associated with settlement of disposal contracts with suitable companies and ensuring that these contracts are adhered to, and that disposal products are correctly stored as well as checking that the appropriate technical equipment is used.
 </li>
 <li>
 Specifying the internal, external, professional and technical requirements for training and further education.
 </li>
 <li>
 Providing support for personnel within the framework of managerial responsibility and plans who is to be employed in each case.
 </li>
 <li>
 Carrying annual assessments of personnel that are under his command according to the requirements of each department.
 </li>
 <li>
 Motivating personnel and organizing regular monthly meetings with the dealership master technician and other technicians.
 </li>
 <li>
 Establishing turnover, costs, contribution margin and results within the framework of the budget plan.
 </li>
 <li>
 Planning the budgets for advertising campaigns, workshop equipment, renovation measures, training courses, representation obligations and for the purchase and sales of parts.
 </li>
 <li>
 Compiles the monthly turnover plans and at the same time the monthly target/actual comparison
 </li>
 <li>
 Monitoring whether objectives are attained in this regard, if deviations arise, the service manager introduces well-targeted countermeasures.
 </li>
 <li>
 Monitoring cost trends in the sales of parts and reacts accordingly.
 </li>
 <li>
 Provide excellent customer service, maintaining standards required to meet the business objectives.
 </li>
 <li>
 Establishes &amp; sustains effective relations with key customers.
 </li>
 <li>
 Drives customer satisfaction by translating dealership objectives to consistently meet and exceed their expectations.
 </li>
 <li>
 Continuously suggests innovative approaches to provide customize customer relation&rsquo;s solutions.
 </li>
 <li>
 Should be team orientated, generating a strong sense of team amongst their colleagues and other supporting departments of working towards a shared vision.
 </li>
 <li>
 Communicate clear performance objectives and individual performance targets to all team members.
 </li>
 <li>
 Inform the team on their operational performance through team meetings.
 </li>
 <li>
 Contribute to building a positive team spirit by building the teams commitment to the goals and objectives.
 </li>
 <li>
 Encouraging open &amp; honest interaction &amp; communication with all department and Department Manager, for inspiring mutual benefits &amp; respect towards achieving common goals in the best interest of the Company.
 </li>
 <li>
 Establish and communicate a compelling and inspired vision, creates competitive winning strategies and plan, ensure dealership strategies are aligned with company objectives.
 </li>
 <li>
 Ensure commitment and team progress towards the Departmental and corporate mission, vision and core values through monthly team meetings.
 </li>
 <li>
 Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures compliance is followed.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Candidate Specifications:
 
 
 
 
 
 <ul>
 <li>
 8 to 10 years in a related field/role as service manager
 </li>
 <li>
 Technical Diploma/Degree with strong technical experience
 </li>
 <li>
 Knowledge of current and best stock inventory systems
 </li>
 <li>
 Proven ability to work independently and with others
 </li>
 <li>
 MS Office skills
 </li>
 <li>
 Professional/ Technical certification
 </li>
 <li>
 UAE Driving License
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us!
 
 
 
</div>

Service Manager

ZOOMLION MIDDLE EAST

<div>
 
 
 ZOOMLION
 
 is seeking for an experienced and detail-oriented
 
 Service Management Manager
 
 to join our team in
 
 Dubai, UAE
 
 . This role is responsible for overseeing service execution quality, optimizing service processes, coordinating cross-department resources, and managing customer service operations to ensure a high standard of service delivery and customer satisfaction.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Monitor the quality of service operations and process compliance; identify and report service quality issues, major product quality concerns, and anomalies.
 
 
 ➤ Collect and analyze system-related issues; propose process optimization improvements and ensure proper implementation.
 
 
 ➤ Coordinate service resources, identify anomalies such as resource shortages or unauthorized usage, and ensure efficient inter-departmental resource coordination.
 
 
 ➤ Establish and manage customer service centers; oversee customer feedback channels and complaint resolution processes.
 
 
 ➤ Lead department development, including recruitment, training, and performance management of team members.
 
 
 ➤ Execute other key tasks assigned by headquarters or senior management.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.
 
 
 ✔️ Minimum 5 years of experience in service management or operations, with at least 2 years in a supervisory or managerial role.
 
 
 ✔️ Strong analytical and problem-solving skills with a proactive mindset.
 
 
 ✔️ Excellent coordination, communication, and leadership skills.
 
 
 ✔️ Proficiency in service management tools and MS Office applications.
 
 
 ✔️ With valid UAE driving license
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
 
 
</div>

Service Management Manager

DXC Technology

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

ServiceNow Service Delivery Manager

Hilton

<div>
 An Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
 
 
 
 What will I be doing?
 
 
 
 As Operations Manager , you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
 </li>
 <li>
 Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
 </li>
 <li>
 Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
 </li>
 <li>
 Respond to audits that are completed by the company to ensure continual improvement is achieved
 </li>
 <li>
 Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
 </li>
 <li>
 Comply and exceed hotel and company Service Standards
 </li>
 <li>
 Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
 </li>
 <li>
 Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
 </li>
 <li>
 Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
 </li>
 <li>
 Hold regular briefings and communication meetings with the HOD team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
 </li>
 <li>
 Experience in managing budgets, revenue proposals and forecasting results
 </li>
 <li>
 In-depth knowledge of the hotel / leisure / service sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Ability to work under pressure
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Garden Inn Dubai Deira
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Garden Inn
 
 
 
 Job
 
 
 
 General Manager/Hotel Manager
</div>

Operations Manager

<div>Assistant Front Office Manager | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards</li><li>
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes</li><li>
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures</li><li>
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li></ul>
What are we looking for?
At Hilton Dubai Palm Jumeirah, an Assistant Front Office Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to work under pressure</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Front Office Manager | Hilton Dubai Palm

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