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customer support specialist Jobs in Lahore

customer support specialist

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it support

Naelaesthetics

Job descriptionResponsibilities:<ul><li>Installing &amp; configuring computer hardware, operating systems.</li><li>Network &amp; Server Maintenance &amp; Monitoring.</li><li>Troubleshooting, Maintenance &amp; set up of Printers, Scanners &amp; Projectors.</li><li>Outlook configuration with all protocols.</li><li>Time Attendance machine maintenance &amp; troubleshooting.</li><li>CCTV infrastructure implementation, troubleshooting &amp; maintenance.</li><li>UPSs implementation, troubleshooting &amp; maintenance.</li><li>Assisting staff with utilizing various back &amp; front office applications.</li><li>Creating &amp; maintaining documentation &amp; asset databases.</li></ul>Requirements:<ul><li>High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.</li><li>Two or more years of related experience with computers and providing customer service in a technological environment.</li><li>May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems. May be tested on appropriate computer skills as required.</li></ul>Location: Township, LahoreExperience: 6 months to 1 yearQualification: Bachelor or EquivalentShift Timing: 8:00 AM to 5:00 PM OR 6:00 PM to 3:00 AMJob Type: Full-timeJob Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthWork Location: In person

IT Support

Bonbird Pakistan

<ul><li>Install, configure, and troubleshoot restaurant POS systems, kitchen display systems (KDS), online ordering integrations, and payment terminals.</li><li>Coordinate with POS vendors for escalations and upgrades.</li><li>Provide support for desktops, laptops, printers, barcode scanners, cash drawers, routers, and CCTVs.</li><li>Perform installation, upgrades, and maintenance of software and operating systems.</li><li>Monitor performance and ensure timely patching and anti-virus updates.</li><li>Troubleshoot internet connectivity issues across restaurant branches.</li><li>Monitor and maintain network devices (firewalls, access points, switches).</li><li>Serve as the first point of contact for outlet staff for all IT-related issues.</li><li>Train restaurant staff on basic IT processes, POS usage, and system best practices.</li><li>Support data backup and recovery processes.</li><li>Monitor unauthorized access attempts and suspicious activities.</li><li>Support IT needs during restaurant openings, renovations, or relocations.</li><li>Provide on-call support during peak hours, weekends, and holidays (as needed).</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>1&ndash;3 years of IT support experience, preferably in the restaurant or retail sector.</li><li>Strong knowledge of POS systems and restaurant operations technology.</li><li>Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, VPN).</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Executive

Blue Star Manufacturing (Pvt) Limited

Job Title: IT Support TechnicianExperience: 2&ndash;3 Years Location: Johar Town, Lahore Shift Timings: 12:00 PM to 09:00 PMJob SummaryWe are looking for a skilled and proactive IT Support Technician to provide technical assistance, troubleshoot system issues, and ensure smooth IT operations across the organization. The ideal candidate should have hands-on experience in hardware/software support, network troubleshooting, and user support.Key Responsibilities<ul><li>Provide first-level and second-level technical support to employees regarding hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, laptops, printers, scanners, and other IT equipment.</li><li>Troubleshoot software applications, operating systems, and network connectivity problems.</li><li>Manage and monitor user accounts, email setups, and access permissions.</li><li>Ensure timely logging, tracking, and resolution of IT support tickets.</li><li>Maintain an updated inventory of IT assets and ensure proper documentation.</li><li>Perform system updates, antivirus checks, and routine maintenance activities.</li><li>Support the setup of projectors, video conferencing tools, and meeting room equipment.</li><li>Coordinate with senior IT staff for network, server, or security-related escalations.</li><li>Assist with backup routines, data recovery, and system security monitoring.</li><li>Ensure IT policies, procedures, and security best practices are followed.</li><li>Provide remote assistance to staff when required.</li><li>Prepare and maintain technical documentation and user guides.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>2&ndash;3 years of proven experience in IT support or technical assistance.</li><li>Strong troubleshooting skills for Windows OS, MS Office, and basic networking.</li><li>Hands-on experience with routers, switches, firewalls (basic knowledge acceptable).</li><li>Familiarity with helpdesk/ticketing systems.</li><li>Knowledge of system backups, antivirus tools, and IT security practices.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to manage tasks independently and prioritize urgent issues.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What do you know about networking (LAN, WAN, IP, DNS, DHCP)?</li><li>How much experience you have as a IT support specialist?</li><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected how soon you can able to start?</li></ul>Work Location: In person

IT Support Technician

92Techno

We are looking for a IT support Operation Lead in Lahore. Role requires not only technical expertise but also management, communication, and strategic skills to ensure efficient and effective operations.Technical Skills<ul><li>Knowledge of IT infrastructure components, including servers, networking, storage, firewalls, and cloud environments.</li><li>Expertise in managing and optimizing help desk software (e.g., ServiceNow, Jira, FreshService) and ticketing workflows including customer inquiries and issues to ensure timely response and resolution.</li><li>Understanding of MSP-specific services, SLAs, and</li><li>Familiarity with ITIL (Information Technology Infrastructure Library) frameworks for best practices in IT support.</li><li>Ability to guide Level 1 and Level 2 teams on root cause analysis for common issues, including endpoint management, application support, network connectivity, and security</li><li>Familiarity with basic network troubleshooting (DNS, DHCP, TCP/IP) and awareness of security practices, such as antivirus, firewalls, and intrusion prevention.</li><li>Experience with monitoring tools and dashboards for proactive issue identification, such as Nagios, SolarWinds, or Zabbix.</li><li>Ability to review all technical support related processes and documentation for continuous improvement</li><li>Assist in the creation and implementation of customer self-service material and tools</li><li>Ability to work with cutting edge technology and assimilate information rapidly</li></ul>Leadership &amp; Management Skills<ul><li>Ability to lead and manage a team of Level 1 and Level 2 engineers, including recruiting, training, scheduling, and mentoring.</li><li>Oversee the day-to-day operations of the Technical Support Team</li><li>Setting and tracking KPIs, conducting performance evaluations, and identifying growth or training opportunities for team members.</li><li>Skilled in managing escalations and conflicts and providing support, both within the team and with clients, to ensure smooth operations.</li><li>Proficiency in resource allocation, ensuring 24/7 support coverage, and managing shifts or on-call rotations effectively.</li><li>Experience with project planning and coordination for support tasks, service improvements, or infrastructure upgrades.</li></ul>Customer Service &amp; Communication Skills<ul><li>Ability to interface with clients, understand their requirements, and ensure that SLAs and expectations are met consistently.</li><li>Possess clear and concise communication skills to relay complex technical information to non-technical stakeholders, both verbally and in writing.</li><li>Competency in reporting incidents, creating documentation for common issues, and setting up knowledge bases for Level 1 and Level 2 teams.</li><li>Ensuring the team&rsquo;s adherence to SLAs, monitoring response and resolution times, and handling escalations when SLA breaches are imminent.</li><li>Act as a senior agent who will drive customer satisfaction through customer support</li><li>Ability to communicate with client&rsquo;s representative to discuss / share team progress and act as customer success manager</li><li>Be actively involved with the operational delivery and UAT to onboard new customers into support steams</li></ul>Strategic &amp; Analytical Skills<ul><li>Must possess strong analytical skills to investigate and resolve customer support tickets</li><li>Ability to analyze metrics (e.g., ticket volume, resolution times, and customer satisfaction) to identify trends, assess performance, and drive improvements.</li><li>Experience in streamlining workflows, automating repetitive tasks, and improving service delivery processes for efficiency.</li><li>Forecasting future support needs based on company growth, seasonal demand, or specific client requirements.</li><li>Managing operational budgets, making cost-effective decisions on tools or personnel, and maximizing resources.</li></ul>Training &amp; Development Skills<ul><li>Ability to upskill Level 1 and Level 2 engineers through regular technical training, refresher courses, or certifications.</li><li>Establishing knowledge-sharing practices, documentation standards, and access to resources to enable Level 1 and Level 2 teams to resolve issues more independently.</li><li>Offering guidance and career development support to foster a growth-oriented environment and retain talent.</li></ul>Adaptability &amp; Innovation<ul><li>Keeping up with advancements in IT services, cloud computing, and security practices, and guiding the team in adopting these technologies.</li><li>Encouraging a proactive approach to problem-solving and being open to new tools or methods that can improve support operations and implement any necessary preventive measures to reduce customer faults and issues</li><li>Leading and guiding the team through changes in processes, tools, or company policies to ensure minimal disruption.</li><li>Education: </li><li>Graduation in computer sciences or relevant discipline. Having an added certification will be a plus</li><li>Experience</li><li>: Minimum 10 years of experience in a team lead role having proven people management and leadership skills with a support team structure.</li></ul>Job Type: Full-timePay: Rs400,000.00 - Rs425,000.00 per monthApplication Question(s):<ul><li>This is full time onsite role. Our working hours are 5:30 PM to 2:30 AM. Will it work for you? </li></ul>Work Location: In person

Lead IT Support Operations

Firm Tech Services

we are Looking for one junior IT person having knowledge of LAN And WAN ,window and driver installation and printer knowledge timing 9am to 9pm location Shahalam market lahore Major Duties &amp; Responsibilities: Set up hardware and install and configure software and drivers. Maintain and repair technological equipment (e.g. routers) or peripheral devices. Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.). Perform regular upgrades to ensure systems remain updated. Troubleshoot system failures or bugs and provide solutions to restore functionality. Arrange maintenance sessions to discover and mend inefficiencies. Offer timely technical support and teach users how to utilize computers correctly. Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. Protects organization's value by keeping information confidential. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Adhering to company's policies, standards and procedures in the performance of job duties.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

IT help & Support Assistant

Traditions by Saleem Fabrics

IT Intern &ndash; Job DescriptionWe are looking for a motivated IT Assistant to assist our IT department in maintaining and supporting daily technology operations across all branches.Key Responsibilities:<ul><li>Assist in maintaining IT infrastructure including LAN/WAN, POS systems, and CCTV surveillance.</li><li>Support in diagnosing and resolving hardware, software, and basic network issues.</li><li>Help coordinate with external vendors for equipment maintenance and system upgrades.</li><li>Provide basic support for firewall and VPN configuration and monitoring.</li><li>Perform data entry and assist users in Oracle modules under supervision.</li><li>Help document IT procedures, system updates, and workflow changes.</li><li>Assist in creating and updating Excel-based performance dashboards.</li><li>Maintain records of IT assets, software licenses, and service logs.</li><li>Provide remote support using tools like TeamViewer and AnyDesk.</li><li>Learn and support basic tasks like software installation, system setup, and troubleshooting.</li><li>Manage multiple tasks and assist with day-to-day IT support activities as needed.</li></ul>Job Type: Full-timeWork Location: In person

IT Technical Support Assistant

Alpha Buzz CO

Are you an enthusiastic IT professional looking to grow your career? We&rsquo;re looking for an IT Coordinator with strong communication skills and hands-on experience supporting Microsoft tools. Female candidates are encouraged to apply.Role Responsibilities:<ul><li>Provide day-to-day IT support to internal teams</li><li>Assist with system setup, user management, and documentation</li><li>Troubleshoot issues related to Microsoft 365, Dynamics, and Outlook</li><li>Support hardware/software installation and maintenance</li><li>Coordinate with departments to ensure smooth IT operations</li></ul>What We&rsquo;re Looking For:<ul><li>6 months to 1 year of IT support experience</li><li>Bachelor&rsquo;s degree from a reputable university</li><li>Strong communication and problem-solving skills</li><li>Knowledge of Microsoft 365, Dynamics, and Outlook</li><li>Ability to work independently and in a team</li></ul>Job Type: Full-timeWork Location: In person

IT Coordinator

Explore 1593+ It support in Lahore this December. Find roles across top companies and apply now to boost your career.