customer support representative Jobs in Karachi

customer support representative

assistant manager it

operations manager

technical support engineer Jobs in Karachi

technical support engineer

customer support executive Jobs in Karachi

customer support executive

it support manager

Creative HR Solutions (Pvt.) Ltd.

We are seeking an experienced IT Manager to oversee and manage the full IT infrastructure of our shipping &amp; logistics company. The ideal candidate will ensure secure, stable, and efficient IT operations across all departments while working closely with external vendors and leading a small internal IT support team.Key Responsibilities<ul><li>Manage and maintain network infrastructure, including LAN/WAN, Wi-Fi, VPN, and firewalls.</li><li>Oversee server administration, data storage, and system backups.</li><li>Manage and coordinate with email service providers, web developers, hosting providers, and IT vendors.</li><li>Ensure website maintenance, uptime, and security.</li><li>Develop and maintain a secure intranet for internal communication and data access.</li><li>Implement and monitor cybersecurity protocols and access controls.</li><li>Install, configure, and troubleshoot workstations, printers, and office IT equipment.</li><li>Support business applications used in logistics/shipping (ERP, tracking systems).</li><li>Lead and mentor an IT assistant to ensure timely technical support.</li><li>Drive IT planning for scalability, efficiency, and digital transformation.</li></ul>Requirements<ul><li>Proven experience as an IT Manager or Senior IT Executive in an SME environment.</li><li>Strong knowledge of networking, firewalls, security systems, and server management.</li><li>Familiarity with DNS, hosting, email administration (Office 365 / Google Workspace).</li><li>Understanding of website technologies (CMS, hosting environments).</li><li>Experience managing IT vendors and service contracts.</li><li>Strong troubleshooting skills and ability to work under pressure.</li><li>Certifications such as CCNA, MCSE, CompTIA Security+ are an advantage.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>What is your current salary &amp; benefits?</li><li>What is your expected salary?</li><li>What is your notice period from current employment?</li><li>Do you have your own conveyance?</li><li>What IT Certifications do you have?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Support: 3 years (Preferred)</li></ul>Work Location: In person

Senior Executive - IT

Liberty Books Pvt Ltd

We are seeking a highly motivated and experienced Assistant Manager, Information Technology (IT) to support the IT Manager in overseeing the daily operation and strategic development of our technology infrastructure. This role is crucial for ensuring the stability, security, and efficiency of all IT systems and providing excellent technical support to our employees.The ideal candidate is a technical expert with strong leadership and problem-solving skills, capable of mentoring staff and driving IT projects to successful completion.Key ResponsibilitiesIT Operations &amp; SupportSystem Maintenance: Oversee the day-to-day operations, maintenance, and troubleshooting of all network infrastructure, servers, hardware, and software applications.User Support: Manage and resolve escalated technical issues, ensuring timely and effective support for all end-users.Inventory &amp; Assets: Maintain accurate inventory of all IT assets (hardware, software licenses, etc.) and manage procurement processes.Monitoring: Implement and monitor system performance, making recommendations for continuous improvement and efficiency.Security &amp; ComplianceAssist in developing, implementing, and enforcing IT policies, procedures, and security protocols (e.g., cybersecurity, data privacy, disaster recovery).Ensure all IT systems and operations comply with internal policies and external regulatory requirements.Project &amp; Team ManagementProject Execution: Assist the IT Manager in planning, coordinating, and executing IT projects (e.g., system upgrades, cloud migrations, new software implementations) from initiation to deployment.Team Leadership: Provide guidance, mentorship, and technical direction to junior IT staff and support technicians.Vendor Management: Liaise with external vendors, service providers, and consultants to manage contracts, support service levels, and ensure quality delivery.Required QualificationsEducation: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.Experience: Minimum of 3-5 years of progressive experience in IT roles, with at least 1 year in a supervisory or project management capacity.Technical Proficiency:<ul><li>Strong knowledge of Network Administration (TCP/IP, VLANs, Wi-Fi, Firewalls/Routers).</li><li>Experience with Server and OS Management (e.g., Windows Server, Linux, Virtualization platforms like VMware/Hyper-V).</li><li>Familiarity with Cloud Services (e.g., AWS, Azure) and data backup/recovery processes.</li><li>Proven experience in troubleshooting and resolving complex technical issues.</li></ul>Preferred Skills and Certifications<ul><li>Relevant IT certifications (e.g., ITIL, CompTIA Security+, CCNA, PMP).</li><li>Experience with [Specific ERP/CRM/Industry Software].</li><li>Familiarity with advanced cybersecurity practices and tools.</li></ul>Soft Skills<ul><li>Leadership: Proven ability to lead, motivate, and mentor a small technical team.</li><li>Communication: Excellent verbal and written communication skills to articulate technical information to both technical and non-technical stakeholders.</li><li>Problem-Solving: Strong analytical and critical-thinking skills for diagnosing and resolving system issues.</li><li>Adaptability: Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Assistant Manager IT

ACTIVE8 WIRELESS

Working Days: Monday to Saturday (Six days) Shift Timings: 9 PM to 6 AM (Night Shift) Location: Onsite &ndash; RJ Mall, KarachiAbout UsActive8 is a fast-growing US-based company operating 450+ Metro by T-Mobile retail stores across the United States. Our Karachi-based back office plays a vital role in supporting our US operations through strategic insight, data analysis, and operational excellence.Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; IT to join our US Backoffice team. The ideal candidate will assist with overseeing IT operations, managing system infrastructure, supporting the US team with technical requirements, and ensuring compliance with IT policies and security standards. This role requires strong analytical skills, a keen eye for detail, and the ability to work collaboratively with our technical and cross-functional teams.Key Responsibilities:System &amp; Network Administration: Oversee and support day-to-day IT operations including network monitoring, system updates, troubleshooting, and ensuring optimal performance of IT infrastructure.IT Support &amp; Helpdesk Management: Assist in managing technical support activities, addressing user issues, and ensuring timely resolution of hardware, software, and connectivity problems.Infrastructure Management: Support the maintenance and enhancement of IT infrastructure, including servers, cloud environments, backup systems, and security tools. Ensure all systems are updated and functioning efficiently.Security &amp; Compliance: Monitor and enforce IT security protocols, ensuring that systems, applications, and processes adhere to cybersecurity standards and company policies. Address any security vulnerabilities promptly.Technical Documentation: Prepare, update, and maintain IT documentation including system configurations, SOPs, incident logs, and asset inventories.Project Support: Assist in planning and implementing IT projects such as system upgrades, migrations, and new technology deployments. Coordinate with cross-functional teams to ensure smooth execution.Vendor &amp; Asset Management: Support vendor coordination for IT services, procurement of hardware/software, and management of IT assets throughout their lifecycle.Compliance: Ensure all IT processes and implementations comply with organizational policies, data protection laws, and industry best practices.Qualifications:Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field; Master&rsquo;s degree or relevant certifications preferred.Experience: Proven experience in IT support, system administration, or IT operations, preferably in a back-office or corporate environment.Skills:<ul><li>Strong knowledge of IT infrastructure, networking, and system administration.</li><li>Proficiency in troubleshooting hardware, software, and network issues.</li><li>Good understanding of cybersecurity principles and IT compliance standards.</li><li>Excellent written and verbal communication skills.</li><li>Experience with IT management tools, ticketing systems, and documentation practices.</li><li>Attention to detail and strong organizational abilities.</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul>What We Offer<ul><li>Long-term career growth with a stable, expanding US-based organization.</li><li>Collaborative and friendly workplace culture.</li><li>Opportunity to support strategic initiatives across 400+ retail locations.</li><li>Competitive salary with performance-based growth potential.</li></ul>How to ApplyReady to join a high-impact team and grow your career with a company that values integrity, collaboration, and excellence?Apply now with your updated CV and a brief cover letter explaining why you&rsquo;re the right fit for this role.Job Type: Full-timeWork Location: In person

Assistant Manager IT - Active8 Wireless (Night Shift)

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
5 year</div></div></div></div><div>
Job Description<div>
Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
Ensure strong compliance with security tool in day-to-day IT operations
Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance</div></div><div>
Position Requirement<div>
Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
Strong leadership, stakeholder management, and vendor coordination skills
Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
Willingness to travel occasionally to Daraz locations and support on-site operational requirements.</div></div></div>

Daraz PK-Country Lead - PK-IT

anekor

We are urgently hiring IT Support Lead for for one of our clients.Responsibilities<ul><li>Supervise and coordinate IT support staff to ensure timely resolution of technical issues.</li><li>Oversee installation, configuration, and troubleshooting of desktops, laptops, printers, scanners, and peripherals.</li><li>Provide second-level support for operating systems, network connectivity, and enterprise applications (including ERP/SAP).</li><li>Ensure backup, security, and recovery of user systems and critical data.</li><li>Monitor server rooms, data center environment, and network performance to ensure uptime and compliance.</li><li>Coordinate with vendors and service providers for hardware, software, and network-related services.</li><li>Assist in system upgrades, patch management, preventive maintenance, and disaster recovery activities.</li><li>Maintain IT documentation, asset records, and incident logs.</li><li>Enforce IT policies, procedures, and security standards across the organization.</li><li>Support plant/office systems integration and ensure smooth IT operations during shifts.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>Minimum 1&ndash;2 years of IT support experience in a manufacturing Industry.</li><li>Prior experience supervising or leading IT support teams is preferred.</li><li>Strong troubleshooting and problem-solving skills.</li></ul>Salary: UP TO 90KLocation: KarachiJob Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

IT Support Lead

Explore 2072+ It support manager in Karachi this December. Find roles across top companies and apply now to boost your career.

2072 it support manager jobs IN Karachi

Senior Executive - IT

Assistant Manager IT

Assistant Manager IT - Active8 Wireless (Night Shift)

IT Support

Daraz PK-Country Lead - PK-IT

Daraz PK-Country Lead - PK-IT

IT Support Lead