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it support manager

ACTIVE8 WIRELESS

Working Days: Monday to Saturday (Six days) Shift Timings: 9 PM to 6 AM (Night Shift) Location: Onsite &ndash; RJ Mall, KarachiAbout UsActive8 is a fast-growing US-based company operating 450+ Metro by T-Mobile retail stores across the United States. Our Karachi-based back office plays a vital role in supporting our US operations through strategic insight, data analysis, and operational excellence.Job Summary:We are seeking a detail-oriented and proactive Assistant Manager &ndash; IT to join our US Backoffice team. The ideal candidate will assist with overseeing IT operations, managing system infrastructure, supporting the US team with technical requirements, and ensuring compliance with IT policies and security standards. This role requires strong analytical skills, a keen eye for detail, and the ability to work collaboratively with our technical and cross-functional teams.Key Responsibilities:System &amp; Network Administration: Oversee and support day-to-day IT operations including network monitoring, system updates, troubleshooting, and ensuring optimal performance of IT infrastructure.IT Support &amp; Helpdesk Management: Assist in managing technical support activities, addressing user issues, and ensuring timely resolution of hardware, software, and connectivity problems.Infrastructure Management: Support the maintenance and enhancement of IT infrastructure, including servers, cloud environments, backup systems, and security tools. Ensure all systems are updated and functioning efficiently.Security &amp; Compliance: Monitor and enforce IT security protocols, ensuring that systems, applications, and processes adhere to cybersecurity standards and company policies. Address any security vulnerabilities promptly.Technical Documentation: Prepare, update, and maintain IT documentation including system configurations, SOPs, incident logs, and asset inventories.Project Support: Assist in planning and implementing IT projects such as system upgrades, migrations, and new technology deployments. Coordinate with cross-functional teams to ensure smooth execution.Vendor &amp; Asset Management: Support vendor coordination for IT services, procurement of hardware/software, and management of IT assets throughout their lifecycle.Compliance: Ensure all IT processes and implementations comply with organizational policies, data protection laws, and industry best practices.Qualifications:Education: Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field; Master&rsquo;s degree or relevant certifications preferred.Experience: Proven experience in IT support, system administration, or IT operations, preferably in a back-office or corporate environment.Skills:<ul><li>Strong knowledge of IT infrastructure, networking, and system administration.</li><li>Proficiency in troubleshooting hardware, software, and network issues.</li><li>Good understanding of cybersecurity principles and IT compliance standards.</li><li>Excellent written and verbal communication skills.</li><li>Experience with IT management tools, ticketing systems, and documentation practices.</li><li>Attention to detail and strong organizational abilities.</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul>What We Offer<ul><li>Long-term career growth with a stable, expanding US-based organization.</li><li>Collaborative and friendly workplace culture.</li><li>Opportunity to support strategic initiatives across 400+ retail locations.</li><li>Competitive salary with performance-based growth potential.</li></ul>How to ApplyReady to join a high-impact team and grow your career with a company that values integrity, collaboration, and excellence?Apply now with your updated CV and a brief cover letter explaining why you&rsquo;re the right fit for this role.Job Type: Full-timeWork Location: In person

Assistant Manager IT - Active8 Wireless (Night Shift)

Bari Textile MIlls Pvt Limited

Key Responsibilities (What You Will Do)1. ERP Development &amp; System Management<ul><li>Be the Tech Lead: Act as the primary interface between the Software Development Team and IT Operations.</li><li>Infrastructure Support: Manage and provision the necessary Development, Staging, and Production server environments for the in-house ERP system.</li><li>Database Oversight: Provide expert support for ERP database administration, including optimization, replication, backup, and recovery procedures.</li><li>Deployment: Oversee the secure and seamless deployment of new ERP modules and updates across all 5 mill locations using strict change management protocols.</li></ul>2. Infrastructure, Network &amp; Security<ul><li>Multi-Unit Management: Oversee the IT infrastructure (servers, network, storage) across the Head Office and 5 decentralized production units.</li><li>Centralized Servers: Administer Windows/Linux servers, virtualized environments (VMware/Hyper-V), and mission-critical applications to achieve 99.9% uptime.</li><li>Networking: Ensure secure and high-performance LAN/WAN connectivity between all units, managing firewalls, VPNs, and network devices.</li><li>CCTV System: Maintain and troubleshoot the centralized CCTV monitoring system, ensuring continuous, reliable video feed linking all 5 units back to the Head Office.</li><li>Disaster Recovery: Develop, implement, and regularly test comprehensive Data Backup and Disaster Recovery (DR) strategies.</li></ul>3. Team Leadership &amp; Service Delivery<ul><li>Lead the IT Support team, managing helpdesk operations, prioritizing tickets, and ensuring timely resolution of technical issues for all staff.</li><li>Manage IT budgets, vendor relationships, and negotiate service contracts for hardware, software, and connectivity.</li><li>Enforce IT policies, security protocols, and compliance standards across the organization.</li></ul>Required Skills &amp; Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or relevant field.</li><li>Experience: Minimum 5 years of experience in IT Management, with significant exposure to the Textile or Manufacturing sector and multi-unit environments.</li><li>Mandatory Technical Experience:</li><li>Proven experience managing ERP systems (in-house or commercial ERP like SAP/Oracle/MS Dynamics).</li><li>Strong proficiency in Server Administration (Windows Server, Virtualization).</li><li>Expertise in Networking principles, configuration, and security (Firewalls, VLANs, routing).</li><li>Familiarity with Database Administration (SQL Server, Oracle, or MySQL/PostgreSQL).</li><li>Direct experience managing physical security systems, including large-scale Networked CCTV/NVR systems.</li><li>Soft Skills: Excellent leadership, organizational, and written/verbal communication skills (English and Urdu).</li></ul>Why Join Us?<ul><li>Be a critical leader in a major digital transformation journey with the implementation of a proprietary ERP system.</li><li>Work in a stable, established industry in the Pakistan textile sector.</li><li>Opportunity to lead and grow a dedicated IT team.</li></ul>Job Type: Full-timeExperience:<ul><li>IT: 5 years (Required)</li></ul>Work Location: In person

Manager IT

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
5 year</div></div></div></div><div>
Job Description<div>
Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
Ensure strong compliance with security tool in day-to-day IT operations
Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance</div></div><div>
Position Requirement<div>
Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
Strong leadership, stakeholder management, and vendor coordination skills
Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
Willingness to travel occasionally to Daraz locations and support on-site operational requirements.</div></div></div>

Daraz PK-Country Lead - PK-IT

INNOVATIVE PVT LTD

Key Responsibilities<ul><li>Lead and manage L1&ndash;L3 software support operations.</li><li>Oversee incident handling, root cause analysis, and issue resolution.</li><li>Coordinate with development on complex issues, releases, and patches.</li><li>Maintain support documentation, SOPs, and knowledge base.</li><li>Ensure compliance with security, audit, and change policies.</li><li>Plan and execute client software implementation projects.</li><li>Manage requirements, UAT, go-live, and post-deployment support.</li><li>Serve as primary client escalation and relationship manager.</li><li>Collaborate on new business opportunities and service improvements.</li><li>Mentor and develop team members, driving performance and excellence.</li><li>Desired Competencies:</li><li>Expertise in software support operations and implementation projects.</li><li>Proficient in SQL, application servers, and enterprise software.</li><li>Skilled in Agile and Waterfall project management methodologies.</li><li>Strong analytical, problem-solving, and decision-making abilities.</li><li>Excellent communication, client management, and leadership skills.</li><li>Solid understanding of ITIL and incident/change management processes.</li></ul>EducationBachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, or a related field.Experience8&ndash;12 years, with 2&ndash;4 years in a leadership roleJob Type: Full-timeApplication Question(s):<ul><li>Are you permanent resident of Clifton, Gizri, Punjab Colony, Shireen JInnah Colony, Qayyum Abad, Manzoor Colony, Karachi</li></ul>Work Location: In person

Manager VAS Support

Education: Bachelor&rsquo;s or Master&rsquo;s in Computer Science, Software Engineering, or related field. Experience: 8&ndash;12 years of experience, with 2&ndash;4 years in a leadership role.Desired Competencies: Expertise in software support operations and implementation projects.Proficient in SQL, application servers, and enterprise software.Skilled in Agile and Waterfall project management methodologies.Strong analytical, problem-solving, and decision-making abilities.Excellent communication, client management, and leadership skills.Solid understanding of ITIL and incident/change management processes.Job Responsibilities:Lead and manage L1&ndash;L3 software support operations.Oversee incident handling, root cause analysis, and issue resolution.Coordinate with development on complex issues, releases, and patches.Maintain support documentation, SOPs, and knowledge base.Ensure compliance with security, audit, and change policies.Plan and execute client software implementation projects.Manage requirements, UAT, go-live, and post-deployment support.Serve as primary client escalation and relationship manager.Collaborate on new business opportunities and service improvements.Mentor and develop team members, driving performance and excellence.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Lead Support & Implementation Engineer

Polymer Bags Manufacturing Company

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Senior IT Support Specialist

Efrotech Services

Key ResponsibilitiesTechnical Support (L1, L2 &amp; L3)<ul><li>Provide complete IT support across all levels, from basic troubleshooting to advanced system and network issues.</li><li>Resolve escalated incidents involving hardware, software, servers, printers, and network devices.</li><li>Ensure timely closure of IT support tickets and maintain proper documentation.</li><li>Offer onsite and remote support for employees during routine operations and major exhibitions/events.</li></ul>System &amp; Network Administration<ul><li>Manage servers, domain controllers, Active Directory, email systems, and office networks.</li><li>Support LAN/WAN infrastructure, Wi-Fi networks, firewalls, and VPN configurations.</li><li>Monitor network performance and implement solutions to minimize downtime.</li><li>Maintain backup processes, security protocols, and disaster recovery readiness.</li></ul>IT Asset &amp; Inventory Management<ul><li>Maintain complete inventory of IT assets, equipment, and software licenses.</li><li>Ensure proper installation, configuration, and maintenance of all IT equipment.</li><li>Manage lifecycle of IT devices and coordinate procurements with vendors.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement and monitor cybersecurity measures according to company standards.</li><li>Manage antivirus systems, security patches, and vulnerability checks.</li><li>Report potential risks and assist in strengthening security posture.</li></ul>Team Coordination &amp; Support<ul><li>Guide junior IT staff and provide technical training when required.</li><li>Coordinate with vendors for IT purchasing, repairs, and maintenance.</li><li>Support IT Manager in planning and implementing new systems and upgrades.</li></ul>Documentation &amp; Reporting<ul><li>Maintain updated records of system configurations, IT procedures, and troubleshooting guides.</li><li>Prepare periodic reports on support tickets, system health, and inventory status.</li></ul>Job Type: Full-timeWork Location: In person

Explore 2015+ It support manager in Karachi this December. Find roles across top companies and apply now to boost your career.

2015 it support manager jobs IN Karachi

Assistant Manager IT - Active8 Wireless (Night Shift)

Manager IT

Daraz PK-Country Lead - PK-IT

Manager VAS Support

Lead Support & Implementation Engineer

Senior IT Support Specialist

Senior IT Support Specialist