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customer service representative Jobs in Oman

customer service representative

it support officer

Prosupport Services Company Limited

<div>
 <p>
  The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 </p>
 <br/>
 Tasks
 <br/>
 <ul>
  <br/>
  <li>
   Provide technical support to users on hardware, software, network, and application issues.
  </li>
  <br/>
  <li>
   Respond to IT support requests and resolve issues in a timely and professional manner.
  </li>
  <br/>
  <li>
   Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
  </li>
  <br/>
  <li>
   Set up user accounts, email access, and system permissions.
  </li>
  <br/>
  <li>
   Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
  </li>
  <br/>
  <li>
   Perform routine system checks, updates, and backups.
  </li>
  <br/>
  <li>
   Assist in managing antivirus, security patches, and access controls.
  </li>
  <br/>
  <li>
   Support troubleshooting of network, email, and connectivity issues.
  </li>
  <br/>
  <li>
   Maintain an inventory of IT equipment and software licenses.
  </li>
  <br/>
  <li>
   Document IT procedures, system configurations, and troubleshooting guides.
  </li>
  <br/>
  <li>
   Ensure proper handling, storage, and maintenance of IT assets.
  </li>
  <br/>
  <li>
   Support implementation of IT security policies and best practices.
  </li>
  <br/>
  <li>
   Ensure compliance with company IT policies and data protection requirements.
  </li>
  <br/>
  <li>
   Assist with audits and system reviews where required.
  </li>
  <br/>
  <li>
   Work closely with vendors and service providers for repairs and upgrades.
  </li>
  <br/>
  <li>
   Support system upgrades, new software rollouts, and IT projects.
  </li>
  <br/>
  <li>
   Provide basic user training on IT systems and applications.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
  </li>
  <br/>
  <li>
   Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
  </li>
  <br/>
  <li>
   Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
  </li>
  <br/>
  <li>
   Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
  </li>
  <br/>
  <li>
   Strong troubleshooting and problem-solving skills.
  </li>
  <br/>
  <li>
   Good knowledge of computer hardware, software, and networks.
  </li>
  <br/>
  <li>
   Ability to communicate technical issues clearly to non-technical users.
  </li>
  <br/>
  <li>
   Good time management and ability to handle multiple tasks.
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 </p>
</div>


IT SUPPORT OFFICER

BPO PLUS

<p><b>Job Title: IT Administrator &amp; Data Protection Officer</b></p><p><b>Location:</b> Oman<br/><b>Job Type:</b> Full-Time<br/><b>Travel Requirement:</b> Yes &ndash; Inter-branch travel as required</p><p><b>Job Summary</b></p><p>We are seeking a dependable and hands-on <b>IT Administrator</b> to support our IT operations across multiple branch locations. The ideal candidate will be responsible for on-site troubleshooting, managing user access, maintaining IT update reports, and performing basic system and network tasks.</p><p><b>Key Responsibilities</b></p><ul><li>Travel to various branch offices to <b>physically troubleshoot and resolve IT issues</b>.</li><li>Manage and maintain <b>user access across different portals and internal systems</b>.</li><li>Prepare and maintain <b>regular reports</b> on IT activities and updates.</li><li>Perform <b>basic system administration tasks</b> including OS installation and software setup.</li><li>Support and manage desktop systems, printers, and other IT hardware.</li><li>Ensure timely updates, patches, and basic maintenance of systems.</li><li>Provide <b>first-level support</b> and escalate complex issues to senior IT staff.</li><li>Assist in maintaining IT inventory and documentation.</li><li>Ensure compliance with Omani data protection requirements and Group privacy frameworks.</li><li>Act as the local point of contact for data protection matters, including breach notifications.</li><li>Maintain records of processing activities and ensure lawful, fair, and transparent data use.</li><li>Conduct Data Protection Impact Assessments (DPIAs) for high-risk projects.</li><li>Deliver staff training and awareness programs on data protection and privacy.</li><li>Liaise with regulators and internal stakeholders on privacy and data handling obligations.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Diploma or Bachelor's degree in IT or any related field.</li><li>Basic knowledge of <b>Windows operating systems and installations</b>.</li><li>Good understanding of user management and access control practices.</li><li>Familiarity with Microsoft 365, Active Directory, and IT support tools.</li><li><b>Basic networking knowledge</b> (IP/Firewall) configuration is a <b>plus</b>.</li><li>Strong problem-solving skills and the ability to work independently.</li><li>Willingness to travel between office locations As required.</li></ul><p>Work Location: In person</p>

IT Administrator & Data Protection Officer

Bhanji Advanced Systems & Consulting

<p><b>Job Title: Chief Information Officer (CIO)</b></p><p>About the Opportunity</p><p>We are seeking a forward-thinking <b>Chief Information Officer (CIO)</b> to lead enterprise technology strategy, digital transformation, and IT operations at Bhanji Advanced Systems &amp; Consulting. This is a senior executive opportunity for a technology leader who thrives in shaping scalable systems, driving innovation, and aligning IT strategy with business growth.</p><p>If you are passionate about enterprise architecture, AI-driven transformation, cybersecurity, and building high-performance technology teams, this role offers a high-impact leadership platform.</p><p>What You Will Do</p><ul><li>Define and lead the organization&rsquo;s IT and digital strategy across all business units</li><li>Oversee enterprise systems, infrastructure, cloud architecture, and cybersecurity frameworks</li><li>Drive digital transformation initiatives and modernization of legacy systems</li><li>Lead data governance, analytics strategy, and AI adoption across the organization</li><li>Manage IT budgets, vendor relationships, and strategic technology partnerships</li><li>Build and mentor high-performing IT, engineering, and security teams</li><li>Ensure compliance, risk management, and operational resilience of all systems</li><li>Collaborate with executive leadership to align technology with business objectives</li></ul><p>What We Are Looking For</p><ul><li>Proven experience as CIO, CTO, VP of IT, or senior technology executive</li><li>Strong background in enterprise IT strategy, cloud platforms, and digital transformation</li><li>Experience in cybersecurity governance and large-scale infrastructure management</li><li>Knowledge of data analytics, AI integration, and modern software ecosystems</li><li>Strong leadership, communication, and stakeholder management skills</li><li>Ability to operate in fast-paced, transformation-driven environments</li></ul><p>Why This Role Is Attractive</p><ul><li>Executive-level leadership role with strategic influence</li><li>Opportunity to shape the entire digital and technology direction of the organization</li><li>High-impact decision-making authority across IT and business systems</li><li>Exposure to enterprise-scale transformation and innovation projects</li><li>Long-term career growth into global technology leadership roles</li></ul><p>About the Company</p><p>Bhanji Advanced Systems &amp; Consulting is a technology and digital transformation firm focused on enterprise systems, advanced software solutions, and strategic IT consulting. We work with modern organizations to design scalable infrastructure, improve operational efficiency, and enable digital-first business models.</p><p>Call to Action</p><p>If you are a senior technology leader ready to take ownership of enterprise-wide innovation and digital transformation, we encourage you to apply today. We are actively reviewing candidates and moving quickly for the right leadership profile.</p><p>Job Type: Full-time</p><p>Pay: RO4,000.000 - RO8,500.000 per month</p><p>Work Location: In person</p>

Chief Information Officer (CIO)

Mindware

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 <strong>
  Logistics Officer
  <br/>
  <br/>
 </strong>
 <strong>
  Job Scope
  <br/>
  <br/>
 </strong>
 The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.
 <br/>
 <br/>
 <strong>
  Main Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage outbound activities for customer orders
  </li>
  <li>
   Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)
  </li>
  <li>
   Process and document letter of credit (LC) for shipments
  </li>
  <li>
   Coordinate and arrange transportation of shipments to destination
  </li>
  <li>
   Track shipments and update customers on a timely basis
  </li>
  <li>
   Cooperate with the sales and warehouse teams for smooth execution of shipments
  </li>
  <li>
   Liaise with TRA department for obtaining Approvals
  </li>
  <li>
   Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality
  </li>
  <li>
   Verify customs documentations for exports and transfer of ownership
  </li>
  <li>
   Manage the stock movement through the warehouse management system
  </li>
  <li>
   Perform monthly stock audits
  </li>
  <li>
   Coordinate with the CRM and credit teams for invoicing customer orders
  </li>
  <li>
   Prepare and maintain the warehouse petty cash
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree in Business Administration or any other related field
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 2 to 3 years of relevant experience preferably from IT industry background.
 <br/>
 <br/>
 Microsoft Excel
 <br/>
 <br/>
 Sound Knowledge of ERP Tools &ndash; preferable Orion &amp; WMS
 <br/>
 <br/>
</div>


Logistics Officer

Meranti Green Steel

<div>
 <strong>
  Purpose/ Mission
  <br/>
  <br/>
 </strong>
 We are seeking a professional and friendly Receptionist to manage the front desk and provide administrative support to ensure smooth daily operations. The ideal candidate will be the first point of contact for visitors and clients, representing the company with professionalism and efficiency.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome and assist visitors, clients, and guests in a professional and courteous manner.
  </li>
  <li>
   Manage incoming phone calls, emails, and inquiries, and direct them to the appropriate department.
  </li>
  <li>
   Maintain the reception area to ensure it is tidy and presentable at all times.
  </li>
  <li>
   Handle incoming and outgoing mail, courier deliveries, and packages.
  </li>
  <li>
   Schedule and coordinate meeting room bookings and appointments.
  </li>
  <li>
   Provide basic administrative support such as filing, data entry, document preparation, and record keeping.
  </li>
  <li>
   Assist with office supplies management and ensure adequate stock levels.
  </li>
  <li>
   Coordinate with internal teams to support daily office operations.
  </li>
  <li>
   Maintain visitor logs and follow company security procedures when required.
  </li>
  <li>
   Support the Director Operations in all relevant tasks where requested.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Education/ Qualification/ Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration or related field preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements/ Skills/ Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good customer service skills and a proactive approach to assisting colleagues and visitors.
  </li>
  <li>
   Previous experience as a receptionist, front desk officer, or administrative assistant is an advantage.
  </li>
  <li>
   Good communication skills in English and Arabic.
  </li>
  <li>
   Professional appearance and positive attitude.
  </li>
  <li>
   Strong organizational and multitasking skills.
  </li>
  <li>
   Basic computer skills including Microsoft Office (Word, Excel, Outlook).
  </li>
 </ul>
</div>


Receptionist

OQ Chemicals

<div><div><div><div><div><p><b>Job title</b></p></div><div><br>
<p>
Manager of Financial Planning &amp; Analysis (FP&amp;A)</p></div><div><br>
<p><b>
Position Level</b></p></div><div><br>
<p>
Level 4</p></div></div><div><br>
<div>
<p><b>Function</b></p></div><div><br>
<p>
Finance</p></div><div><br>
<p><b>
Department</b></p></div><div><br>
<p>
Financial Planning &amp; Analysis</p></div></div><div><br>
<div>
<p><b>Location</b></p></div><div><br>
<p>
Oman<br>
</p></div><div><p><b>Budget control</b></p></div><div><br>
<p>
*OPEX or CAPEX or Revenue amount as relevant*</p></div></div><div><br>
<div>
<p><b>Reporting to</b></p></div><div><br>
<p>
Chief Financial Officer<br>
</p></div><div><p><b>Direct reports</b></p></div><div><br>
<p>
+ 2</p></div></div><div><br>
<div>
<p><b>Job purpose
</b></p><p>Leading Financial Planning and Analysis teams and activities under the authority of the Chief Financial Officer. Accountable for forecasting, analyzing performance, providing strategic direction, and anticipating risks. Considering economic and business trends and anticipating potential problems while contributing to setting up and building the function, whilst providing financial and strategic direction to support the growth and vision of the organization.</p><br>
<div></div>
<p>
The position will act according to the company&rsquo;s mission, vision, values, policies, and guidelines, supported by an IT technology platform, HSE standards, the Oman government, and other legal justifications and best international practices aligned with national objectives.</p></div></div><div><br>
<div>
<p><b>Mandate QHSSE Obligations
</b></p><ul><li>Ensure compliance with the HSE Management System.</li>
<li>Monitor and report safety performance and compliance to the department.</li>
Guide, advise, communicate, and enforce safe behavioural practices (Life Saving Rules, Process Safety Rules) to perform tasks safely.<br>
<li>
</li></ul></div></div><br>
<div><div><p><b>Mandate Culture Obligations
</b></p><p>Holding this role, you will be acting as the ambassador associate to your Team members, leading initiatives, promoting behaviours, making decisions that align with our OQGN cultural principles, and ensuring their growth and their valuable contributions towards our organization&rsquo;s long-term success.</p></div></div><div><br>
<div>
<p><b>Main tasks and responsibilities</b></p>
<ul>
<li>Accountable for business planning, budgeting, and (rolling) forecasting.</li>
<li>Managing the corporate reporting, shareholder and statutory reporting, and analysis of business performance/results.</li>
<li>Margin and cost analysis for business performance management and decision support.</li>
<li>Driving the OPEX/CAPEX planning and analysis, including cost-efficiency evaluations.</li>
<li>Build and maintain planning and reporting models and projections.</li>
<li>Maintain driver-based planning models and systems.</li>
<li>Develop the group FP&amp;A infrastructure to support the business lines and functions.</li>
<li>Managing the strategic planning process, including financial forecasts, budgets, and reporting.</li>
<li>Advise management on approach and guidelines to financial planning. Collaborate with the business to drive long-range planning, forecasts, and budgets.</li>
<li>Work with Businesses to develop P&amp;Ls and monitor and advise on key performance indicators.</li>
<li>Analyzing trends in key performance indicators, including cost of sales, revenue, expenses, and capital expenditures and review variances.</li>
<li>Reporting to the executive team on key metrics and on consolidating financial and operational performance metrics.</li>
<li>Develop and implement an activity-based planning framework and model.</li>
<li>Develop necessary and appropriate financial and statistical data and reports.</li>
<li>Build strong relationships and foster teamwork among departments and staff to achieve maximum productivity.</li>
<li>Oversee the development and ensure up-to-date alignment of Policies and Procedures
</li><li>Oversee the monthly department financial budget challenges and ensure alignment with the business plan allowance</li>
<li>Participate in the development of Price Control settings and ensure appropriate challenges</li>
<li>Accountable for the development of the Annual Report of the company</li></ul></div><br>
</div><br>
<div><div><p><b>Key interactions</b></p>
<ul>
<li><b>Internal:</b> Gas Networks</li>
<li><b>External:</b> Staffing specialized Contractors, Vendors, Suppliers, investors, and public entities representatives.</li></ul></div><br>
</div><br>
<div><div><p><b>Working Conditions</b></p>
<p>
Primarily office-based, occasional travel, and sporadic visits to the operation site.</p></div></div><div><br>
<div>
<p><b>Education requirements</b></p>
<p>
Bachelor&rsquo;s degree, or equivalent.</p></div></div><div><br>
<div>
<p><b>Language</b></p>
<p>
English<br>
</p></div></div><br>
<div><div><p><b>Experience and background</b></p>
<p>
08+ years of experience in relevant FP&amp;A, finance data analytics, operational planning, management reporting, scenario analysis and modelling in the oil and gas sectors.</p></div></div></div></div></div><p></p>

OQGN, Manager Financial Planning and Analysis

<p><b>Job Title: Chief Technology Officer (CTO)</b></p><p><b>About the Opportunity</b></p><p>We are seeking a visionary Chief Technology Officer (CTO) to lead innovation, product engineering, and advanced technology strategy at Bhanji Advanced Systems &amp; Consulting. This is a top-level executive role for a leader who excels in building scalable platforms, driving cutting-edge innovation, and transforming technology into a competitive business advantage.</p><p>If you are passionate about emerging technologies, AI, cloud-native systems, and leading world-class engineering teams, this role offers a powerful platform to shape the company&rsquo;s future.</p><p><b>What You Will Do</b></p><ul><li>Define and execute the organization&rsquo;s overall technology vision and innovation roadmap</li><li>Lead product engineering, software development, and platform architecture at scale</li><li>Drive adoption of AI, machine learning, and advanced automation solutions</li><li>Oversee cloud-native infrastructure, DevOps, and system scalability</li><li>Ensure high standards in system performance, reliability, and security</li><li>Collaborate with executive leadership to align technology with business growth strategies</li><li>Manage R&amp;D initiatives and evaluate emerging technologies for competitive advantage</li><li>Build, mentor, and scale high-performing engineering and innovation teams</li></ul><p><b>What We Are Looking For</b></p><ul><li>Proven experience as CTO, VP of Engineering, or senior technology executive</li><li>Strong background in software engineering, cloud platforms, and scalable architecture</li><li>Experience leading AI/ML initiatives and modern product development environments</li><li>Deep understanding of DevOps, microservices, and system design</li><li>Strong leadership, strategic thinking, and stakeholder management skills</li><li>Ability to thrive in high-growth, innovation-driven environments</li></ul><p><b>Why This Role Is Attractive</b></p><ul><li>Executive-level leadership with direct impact on innovation and product strategy</li><li>Opportunity to lead next-generation technology development and digital platforms</li><li>High visibility role influencing company growth and market positioning</li><li>Work on cutting-edge technologies including AI, automation, and cloud ecosystems</li><li>Clear pathway to global executive leadership opportunities</li></ul><p><b>About the Company</b></p><p>Bhanji Advanced Systems &amp; Consulting is a technology and digital transformation firm focused on enterprise systems, advanced software solutions, and strategic IT consulting. We help organizations design scalable infrastructure, enhance operational performance, and accelerate digital innovation.</p><p><b>Call to Action</b></p><p>If you are a forward-thinking technology leader ready to drive innovation at scale and lead high-impact engineering transformation, we encourage you to apply today. We are actively engaging with top-tier executive candidates.</p><p>Job Type: Full-time</p><p>Pay: RO7,000.000 - RO12,000.000 per month</p><p>Work Location: In person</p>

Chief Technology Officer (CTO)

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