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it helpdesk/first‑line support

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customer support representative

CatDogMail Pet Supplies & E-Commerce Ltd.

Job SummaryCatDogMail Pet Supplies &amp; E-Commerce Ltd. is seeking a friendly and customer-focused Customer Support Representative to join our team in Muscat. The successful candidate will assist customers with inquiries, orders, and product information, ensuring a positive and engaging customer experience. This role is ideal for individuals who enjoy working in e-commerce and have a passion for pets.Responsibilities<ul><li>Respond to customer inquiries via email, chat, and phone</li><li>Provide accurate information about pet products, orders, and services</li><li>Handle customer complaints and resolve issues in a timely manner</li><li>Assist with order tracking, returns, and exchanges</li><li>Maintain records of customer interactions and transactions</li><li>Coordinate with warehouse and delivery teams for order fulfillment</li><li>Ensure high levels of customer satisfaction</li></ul>Requirements / Qualifications<ul><li>Previous experience in customer service or support roles preferred</li><li>Strong communication and interpersonal skills</li><li>Problem-solving abilities with a customer-first mindset</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills and familiarity with online platforms</li><li>Interest in pets and pet care is an advantage</li><li>Fluency in English (Arabic is an advantage)</li><li>Must be based in Oman or willing to relocate</li></ul>Compensation and BenefitsSalary: OMR 350 &ndash; OMR 600 per month (depending on experience)Benefits:<ul><li>Paid annual leave</li><li>End-of-service benefits as per Oman Labor Law</li><li>Training and development opportunities</li><li>Friendly and pet-focused work environment</li><li>Career growth opportunities in e-commerce</li></ul>Application ProcessInterested candidates are invited to submit their updated CV along with a brief cover letter outlining their customer service experience and interest in pet-related products or services.Only shortlisted candidates will be contacted.Job Type: Full-timePay: RO350.000 - RO600.000 per monthWork Location: In person

Customer Support Representative

RMH UNITED SPC

Telesales Representative (Full-Time) &ndash; Muscat (Omani Nationals Only)Company: RMH UNITED SPC Location: Muscat, Oman Job Type: Full-Time (On-site)Job OverviewRMH UNITED SPC is seeking a motivated Telesales Representative to contact customers, promote our products/services, and convert leads into sales.Key Responsibilities<ul><li>Contact potential and existing customers via phone</li><li>Present products/services and explain benefits clearly</li><li>Handle questions and objections professionally</li><li>Build and maintain strong customer relationships</li><li>Meet sales targets and KPIs</li><li>Close sales and process orders/payments</li><li>Keep accurate records and follow up on leads</li></ul>Requirements<ul><li>Omani nationals only</li><li>Strong communication and persuasion skills</li><li>Confident phone manner</li><li>Basic computer skills (CRM/data entry)</li><li>Target-driven; sales or customer service experience is a plus</li></ul>What We Offer<ul><li>Competitive salary + incentives</li><li>Supportive work environment</li><li>Career growth opportunities</li></ul>Pay: From RO300.000 per hourWork Location: In person

Telesales Representative (Full-Time) – Muscat (Omani Nationals Only)

AJYAL HR Solutions & Services

<div>
 
 
 Job Location: Sohar
 
 
 
 
 Job Purpose:
 
 
 
 Ensure the company's Quality Management System meets and exceeds international standards and best practices, driving operational excellence and continuous improvement in the aluminum alloy wheel industry. Lead and mentor a high-performing quality team, fostering collaboration, accountability, and growth. Apply a strategic, innovative, and customer-focused approach with strong analytical and leadership skills to maintain product quality, enhance reputation, and support sustainable high-performance operations.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Drive the implementation and maintenance of the QMS (IATF 16949), ensuring performance reporting, customer requirement fulfillment, stakeholder coordination, and system integrity. Lead strategic quality standards, plans, and programs while building and mentoring a high-performing, accountable team. Advise Executive Management on quality strategy, industry trends, and alignment with organizational goals.
 </li>
 <li>
 Develop and execute quality strategies, annual plans, and performance metrics aligned with business objectives. Promote data-driven decision-making through analysis, predictive modeling, and risk assessment. Ensure compliance with all policies, procedures, safety, quality, and environmental regulations.
 </li>
 <li>
 Provide accurate reporting to management, manage stakeholder relationships, and escalate critical issues as needed. Oversee quality-related risks and internal controls across operations. Lead EHS and environmental initiatives to maintain a safe and compliant workplace.
 </li>
 <li>
 Drive continuous improvement, audits, and cross-functional initiatives to sustain high standards. Support effective quality investment strategies and provide leadership across business, technical, and regulatory areas. Perform additional duties as required to support business needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in Metallurgical, Mechanical, Materials, Industrial Engineering, or a related field.
 </li>
 <li>
 Advanced or professional certifications in quality management (e.g., Six Sigma, IATF 16949, ISO 9001) are desirable.
 </li>
 <li>
 Minimum 10 years in quality management within manufacturing (preferably automotive or aluminum wheels).
 </li>
 <li>
 Strong experience with QMS (IATF 16949, ISO 9001) and as a Management Representative.
 </li>
 <li>
 Proficient in core quality tools (APQP, PFMEA, SPC, MSA, CAPA) with experience in audits, compliance, and PPAP. Proven ability to drive continuous improvement and enhance process performance.
 </li>
 <li>
 Experienced in leading teams, working cross-functionally, managing quality risks, and supporting HSE and business objectives. Familiar with new product launches and manufacturing innovations.
 </li>
 </ul>
 
 
 
 
 
 Note: We thank all applicants for their interest, however only those candidates who are shortlisted will be contacted
 
 
</div>

Quality Manager

Julphar

<div></div><div><div><div><div><div>Position Summary

The Medical Representative promotes Julphar's products and services to healthcare providers, KOLs &amp; other key stakeholders in an assigned territory or market.

The Medical Representative is a trusted advisor for Julphar's customers and facilitates their buying decisions by providing therapeutic solutions that meet their needs and expectations.

The Medical Representative is the on-ground Ambassador of the Organisation and should always showcase Julphar's core values and business ethics in every action while maintaining the Company's image &amp; reputation.

The position also requires identifying and evaluating new customers, maintaining loyalty, and adequately implementing Julphar's CRM strategy. 


Key Responsibilities:

Key Result Areas
<ul>
<li>Meets or exceeds sales targets within agreed budgets and timeline</li>
<li>Develops and manages the assigned sales territory in terms of customers, retailers, and other key stakeholders</li>
<li>Implementation of the Company's sales and marketing plan in the assigned territory.</li>
<li>Implements territory coverage plan (No. of sales call &amp; Visit frequency)</li>
<li>Delivers customer-centric activities in coordination with the Line Manager</li>
<li>Maintains records system, daily reports, customer profile &amp; marketing feedback reports.</li>
<li>Plans work schedules and weekly and monthly timetables.</li>
<li>Submits daily &amp; monthly reports and CRM reports as per country reporting system.</li>
<li>Participate and contribute to all company meetings &amp; present the Territory snapshot.</li>
<li>Drives increased revenue and profit to achieve the Company's ambitious growth.</li>
<li>Ensure self-learning, knowledge updation, building desired skill and competency, correctly interpreting knowledge, and presenting/discussing this information with health professionals.</li></ul> 
 
Territory Development &amp; Strategy Implementation
<ul>
<li>Organizes audio-visual activities for healthcare providers as per business needs in coordination with the Line Manager and Marketing Manager</li>
<li>Responsible for keeping up-to-date knowledge level with the latest clinical data supplied by the Medical &amp; Marketing Department</li>
<li>Monitors competitor's sales and marketing activities and report these Market Intelligence appropriately</li>
<li>Stays informed about the essential activities of health services in a particular area.</li>
<li>Effective use of company promotional tools, FMS (Free medical sample), and service to achieve the assigned target.</li>
<li>Responsible for ongoing prospecting for new business opportunities.</li></ul> 
 
Core Competency
<ul>
<li>Regarding Competency, you are highly result-oriented and dedicated, with a strong sense of accountability &amp; ownership.</li>
<li>I have the muscular learning agility to accept and implement new learnings and changes in the market.</li>
<li>Excellent interpersonal, communications, public speaking, and presentation skills with multitasking and strong negotiation.</li>
<li>Vital planning and monitoring skills and experience in understanding the market trends and forecasting specific product basis trends</li>
<li>Should be calm and composed to work in complex and ambiguous situations</li>
<li>You are a team player with a proactive and collaborative approach and enthusiastically manage stakeholders in good spirit.</li>
</ul>
Qualifications
<ul>
<li>Key Experiences / Functional Knowledge Requirements:</li>
<li>Four years of Bachelor's degree in Pharmacy / Science is mandatory</li>
<li>Minimum 2-4 years of experience in the Pharmaceutical industry</li>
<li>Must possess strong working knowledge of Distributor / Agent operations, Government accounts, tendering processes, contracting, and pricing methods (wherever applicable in the country)</li>
<li>Functional knowledge of the clinical aspects of the pharmaceutical industry, moderate understanding of the Pharma supply chain, dispensing requirements, drug distribution channels, etc</li>
<li>Proven ability to build strong partnerships with the own country teams, Marketing, and medical teams in HO</li></ul></div></div></div></div></div>

Medical Representative

aramco

<div>
 
 Aramco Europe is a fully integrated global petroleum and chemicals enterprise and the exclusive solutions partner of Saudi Aramco in Europe and surrounding regions.
 
 
 With over 60 years of expertise, we provide a vital link between Saudi Aramco and its global operations, offering services across various sectors, including energy, finance, HR, legal, and communications. Our headquarters is in The Hague, Netherlands.
 
 
 
 
 
 The Office Manager provides comprehensive operational and administrative support to ensure the efficient, effective, and compliant operation of the Aramco Overseas Office in Sohar, Oman.
 
 
 
 
 
 Operating with a high degree of independence, the role acts as the primary local representative and key liaison with Omani authorities, while coordinating closely with Aramco Europe. The position supports day‑to‑day operations across IT, HR, Finance, Procurement, Facilities, and Administration, requiring strong judgment, effective prioritization, and ownership to maintain business continuity and operational excellence.
 
 
 
 
 
 This is a full‑time contract role with Aramco Europe, offering a collaborative international environment along with a comprehensive benefits package that recognizes and rewards expertise.
 
 
 If you thrive in a global setting, enjoy ownership and accountability, and are motivated to make a meaningful impact, we would be pleased to hear from you.
 
 
 
 
 
 
 
 
 
 Nationality Requirement
 
 
 
 Due to role‑specific regulatory requirements, this position is
 
 open to Omani nationals only
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate and manage day‑to‑day operations of the Oman Office to ensure business continuity and operational efficiency.
 </li>
 <li>
 Serve as the primary local liaison with Oman governmental and regulatory authorities, coordinating visas, immigration, work permits, and regulatory filings.
 </li>
 <li>
 Ensure compliance with local legislation and Aramco Europe policies, including the Code of Conduct and mandatory policy requirements.
 </li>
 <li>
 Act as the local first point of contact for Aramco Europe functions (IT, HR, Finance, Procurement, and Facilities), coordinating activities and maintaining progress reporting.
 </li>
 <li>
 Coordinate procurement of office‑related goods and services and manage relationships with external vendors and service providers.
 </li>
 <li>
 Oversee facilities management activities, including office services, leases, and service contracts.
 </li>
 <li>
 Support operational budget tracking, expenditure monitoring, and preparation of management reports, business plans, and accountability reports.
 </li>
 <li>
 Prepare and coordinate confidential correspondence, reports, and management information (e.g. weekly operational updates).
 </li>
 <li>
 Organize logistics for medium‑scale business meetings and events involving internal and external stakeholders.
 </li>
 <li>
 Identify and escalate operational, compliance, or policy risks and actively contribute to continuous improvement and professional development.
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 <li>
 Equivalent and relevant professional experience may be considered in lieu of a formal degree.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 8+ years&rsquo; experience
 
 in office management or operational coordination
 
 within Oman
 
 .
 </li>
 <li>
 Preferred experience coordinating, guiding, or mentoring others.
 </li>
 <li>
 Preferred experience within the Oil &amp; Gas market/Project Management/Construction sectors.
 </li>
 <li>
 Familiarity with Oman labour, visa, and immigration processes
 </li>
 <li>
 Previous experience in Oil &amp; Gas, large multinational environments, or project management is advantageous but not essential.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong organizational, office management, and stakeholder coordination skills
 </li>
 <li>
 Proven ability to operate independently with sound judgment and minimal supervision
 </li>
 <li>
 Excellent Microsoft Office skills
 </li>
 <li>
 Experience with SAP Cloud systems (e.g. S/4HANA, SuccessFactors) is preferred but not mandatory.
 </li>
 <li>
 Experience in project or management reporting is advantageous but not essential.
 </li>
 <li>
 Strong written and verbal communication skills with internal and external stakeholders
 </li>
 </ul>
 
 
</div>

Office Manager

Tata Consultancy Services

<div>
 
 
 Job Title
 
 &ndash; Customer Engagement &amp; IT Lead
 
 
 
 Company
 
 &ndash; TCS (MEA)
 
 
 
 Location
 
 &ndash; Muscat, Masqa&tcedil;, Oman
 
 
 
 Job type
 
 &ndash; Full time
 
 
 
 
 
 
 About Us :
 
 
 
 Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world&rsquo;s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology and engineering services and solutions. This is delivered through its unique Location Independent Agile&trade; delivery model, recognized as a benchmark of excellence in software development.
 
 
 A part of the Tata group, India's largest multinational business group, TCS has over 616,171 of the world&rsquo;s best-trained consultants with 157 nationalities in 53 countries. For more information, visit www.tcs.com and follow TCS news at @TCS_News.
 
 
 
 
 
 
 
 Job Description :
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Act as the primary engagement interface with customer stakeholders in Oman
 </li>
 <li>
 Support leadership interactions: SteerCo, governance forums, service reviews
 </li>
 <li>
 Translate customer expectations into actionable inputs for delivery teams
 </li>
 <li>
 Provide oversight across application development, testing, operations, and managed services
 </li>
 <li>
 Support incident management, escalations, and service improvement discussions
 </li>
 <li>
 Ensure adherence to IT processes, SLAs, and managed services best practices
 </li>
 <li>
 Delivery Governance
 </li>
 <li>
 Support estimation, planning, risks &amp; dependencies, and Agile delivery.
 </li>
 <li>
 Stakeholder &amp; Vendor Management
 </li>
 <li>
 Provide leadership and mentoring to the team members
 </li>
 <li>
 Project Management Skills
 </li>
 <li>
 Practical knowledge of:
 </li>
 <li>
 hybrid delivery models
 </li>
 <li>
 Project planning, estimation, and dependency management
 </li>
 <li>
 Experience coordinating with multiple vendors, internal teams, and stakeholders.
 </li>
 <li>
 Improved customer engagement and satisfaction
 </li>
 <li>
 Clear, effective customer communication and fewer escalations
 </li>
 <li>
 Strong alignment between customer expectations and delivery outcomes
 </li>
 <li>
 Positive feedback from customer leadership and internal delivery teams.
 </li>
 </ul>
 
 
 
 
 Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
 
 
 
 
 
 
 Application Deadline :
 
 26 Apr 2026
 
 
 
 
 
 
 Privacy Note:
 
 
 
 https://www.tcs.com/connect-with-tcs/privacy-policy
 
</div>

Customer Engagement & IT Lead

Bank Nizwa

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Head of Distribution is responsible for leading and managing the overall Retail Banking Distribution Network, including branches, sales channels, and distribution support functions. The role drives the strategic direction, performance, and profitability of retail distribution channels, ensuring effective customer acquisition, service delivery, and market expansion.
 
 
 
 
 
 The position ensures alignment between Retail Banking strategy, branch performance, and channel optimization while maintaining high standards of governance, operational efficiency, and customer experience across the distribution network.
 
 
 
 
 
 
 Key responsibilities of the role include:
 
 
 
 
 
 <ul>
 <li>
 Development and execution of the Retail Distribution Strategy aligned with Retail Banking objectives.
 </li>
 <li>
 Driving sales performance, customer acquisition, and revenue growth across the branch network.
 </li>
 <li>
 Optimizing branch network footprint and multi-channel distribution.
 </li>
 <li>
 Strengthening customer experience and operational efficiency.
 </li>
 <li>
 Ensuring strong governance, compliance, and Sharia adherence across all distribution activities.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Main Tasks &amp; Accountabilities
 
 
 
 
 
 
 
 Distribution Strategy &amp; Business Growth
 
 
 
 
 
 <ul>
 <li>
 sustainable growth within Retail Banking.
 </li>
 <li>
 Translate strategic objectives into clear distribution frameworks and execution plans across the branch network and sales channels.
 </li>
 <li>
 Ensure alignment between distribution strategy, market opportunities, and overall Retail Banking objectives.
 </li>
 <li>
 Continuously review and refine distribution approaches to ensure the organization remains competitive and responsive to market dynamics.
 </li>
 </ul>
 
 
 
 
 
 Channel Optimization &amp; Network Management
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee the activities of Retail Banking sales and distribution channels.
 </li>
 <li>
 Ensure optimal utilization and coordination of distribution channels to support customer acquisition and service delivery.
 </li>
 <li>
 Develop and execute the branch network strategy, including expansion, relocation, consolidation, or optimization of branches where required.
 </li>
 <li>
 Monitor the overall effectiveness of the distribution network and identify opportunities to improve reach and efficiency.
 </li>
 </ul>
 
 
 
 
 
 Operational Effectiveness &amp; Customer Experience
 
 
 
 
 
 <ul>
 <li>
 Coordinate initiatives aimed at enhancing operational efficiency across distribution channels.
 </li>
 <li>
 Promote a culture focused on service quality and continuous improvement in customer experience.
 </li>
 <li>
 Support the implementation of initiatives that enhance the effectiveness and responsiveness of the distribution network.
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Engagement &amp; Governance
 
 
 
 
 
 <ul>
 <li>
 Strengthen relationships with internal stakeholders and external partners to support distribution effectiveness.
 </li>
 <li>
 Ensure adherence to organizational policies, regulatory requirements, and governance standards across distribution activities.
 </li>
 <li>
 Facilitate coordination between distribution teams and other business units to ensure alignment between strategy and execution.
 </li>
 </ul>
 
 
 
 
 
 Leadership Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Inspire and lead distribution teams towards high levels of performance and accountability.
 </li>
 <li>
 Build and sustain a high-performing distribution organization through effective leadership and talent development.
 </li>
 <li>
 Foster strong working relationships across the organization to support business objectives and collaboration.
 </li>
 <li>
 Ensure that operational activities within the distribution network remain aligned with strategic priorities.
 </li>
 </ul>
 
 
 
 
 
 Education Level
 
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor&rsquo;s Degree in Banking, Finance, Business Administration or related field
 </li>
 </ul>
 
 
 
 
 
 Professional Qualifications
 
 
 
 
 
 <ul>
 <li>
 Professional banking or leadership certifications (preferred)
 </li>
 </ul>
 
 
 
 
 
 Work Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum 12&ndash;15 years of banking experience, with at least 8 years in Retail Banking distribution or sales leadership roles.
 </li>
 <li>
 Proven experience in managing branch networks and multi-channel distribution.
 </li>
 <li>
 Strong track record in retail sales growth, customer acquisition, and deposit mobilization.
 </li>
 <li>
 Experience in strategic planning, distribution management, and business performance optimization.
 </li>
 <li>
 Sound knowledge of Oman retail banking market and competitive landscape.
 </li>
 <li>
 Knowledge of Islamic Banking and Sharia principles.
 </li>
 <li>
 Good understanding of CBO regulations and Oman banking environment.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 General Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong leadership and team management capabilities.
 </li>
 <li>
 Excellent strategic planning and execution skills.
 </li>
 <li>
 Strong communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Customer-centric and performance-driven mindset.
 </li>
 <li>
 High standards of integrity, governance, and compliance.
 </li>
 </ul>
 
 
</div>

Head of Distribution

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