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it helpdesk/first‑line support Jobs in Oman

it helpdesk/first‑line support

it helpdesk first line support

Al Wajib Digitals

We are seeking a professional IT Helpdesk / First‑Line Support Technician to provide prompt, customer‑focused technical assistance across our Muscat operations. The successful candidate will be the primary point of contact for users, responsible for incident resolution, escalation and maintaining service quality in line with SLAs.Principal responsibilities<ul><li>Serve as first point of contact for technical incidents via phone, email and ticketing system; log, triage and resolve or escalate incidents promptly.</li><li>Troubleshoot desktop and laptop hardware, Windows (10/11) and macOS issues, printers, Office 365/Microsoft 365 applications, basic networking (DHCP, DNS, TCP/IP) and VPN connectivity.</li><li>Manage user account lifecycle in Active Directory/Azure AD (provisioning, password resets, group membership).</li><li>Deploy, image and configure workstations and peripherals; maintain asset inventory and update lifecycle records.</li><li>Apply routine patching and endpoint security measures (antivirus, disk encryption, MFA); assist with user onboarding and offboarding.</li><li>Use remote‑support tools to assist distributed users and document all actions in the ticketing system (ServiceNow, Zendesk or equivalent).</li><li>Produce and maintain clear knowledgebase articles, user guides and runbooks to reduce repeat incidents.</li><li>Escalate complex issues to second‑line/engineering teams with comprehensive diagnostics and handover notes; follow through to resolution.</li><li>Participate in scheduled rollouts, hardware refreshes and after‑hours on‑call rotation as required.</li></ul>Required qualifications and skills<ul><li>1&ndash;3 years&rsquo; experience in IT helpdesk, first‑line support or equivalent.</li><li>Strong troubleshooting skills for Windows desktop environments; macOS experience a plus.</li><li>Practical knowledge of Active Directory/Azure AD, Microsoft 365, VPNs, printers and basic networking concepts.</li><li>Familiarity with ticketing systems and remote‑support tools.</li><li>Customer‑oriented with excellent verbal and written communication skills in English; Arabic advantageous.</li><li>Strong organisational skills, attention to detail and ability to prioritise under pressure.</li><li>CompTIA A+, Microsoft Modern Desktop or equivalent certifications preferred but not mandatory.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul>What we offer<ul><li>Competitive Oman‑market salary and benefits.</li><li>Training and certification support; clear progression to senior support or systems roles.</li><li>Collaborative team environment, modern tools and opportunity to lead local IT initiatives.</li></ul>Job Types: Full-time, PermanentPay: RO24.500 - RO55.200 per hourWork Location: On the road

IT helpdesk/first‑line support

National Energy Center

<div>
 
 
 
 Role Description
 
 
 
 
 The Helpdesk Associate is responsible for providing first-line technical support and assistance to NEC users across the Head Office and ECTRON. This role ensures timely resolution of IT-related issues, proper coordination with the infrastructure and application teams, and adherence to NEC&rsquo;s IT policies and procedures.&nbsp;
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1.&nbsp;Serve as the first point of contact for IT support requests through email, phone, or ticketing systems.
 
 
 2.&nbsp;Provide technical assistance for hardware, software, and peripheral issues including laptops, printers, and network connectivity.
 
 
 3.&nbsp;Support user account management, password resets, and access control within Microsoft 365, Active Directory, and ERP systems.
 
 
 4.&nbsp;Log, track, and update service tickets ensuring timely and accurate resolution of user issues.
 
 
 5.&nbsp;Escalate unresolved or complex incidents to the Network &amp; Infrastructure Specialist or relevant technical teams.
 
 
 6.&nbsp;Assist in setup, configuration, and maintenance of user devices and workstations.
 
 
 7.&nbsp;Maintain the IT asset inventory and ensure accurate records of equipment issued and returned.
 
 
 8.&nbsp;Provide basic support for ERP logins, attendance exceptions, and email configuration.
 
 
 9.&nbsp;Coordinate with external vendors or service providers for equipment repairs and replacements.
 
 
 10.&nbsp;Assist during preventive maintenance, software updates, and new system deployments.
 
 
 11.&nbsp;&nbsp;Ensure compliance with NEC&rsquo;s IT policies, security guidelines, and acceptable use standards.
 
 
 12.&nbsp;Deliver clear and courteous communication to all users and maintain a professional support experience.
 
 
 
 
 
 
 
 Experience/Qualifications Needed
 
 
 
 
 
 
 
 &bull;&nbsp;Diploma or bachelor&rsquo;s degree in information technology or a related field.
 
 
 &bull;&nbsp;Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are advantageous
 
 
 
 &bull;
 
 1&ndash;3 years of experience in IT support or helpdesk operations, preferably in a multi-site or enterprise environment.
 
 
 
 
</div>

Help Desk Associate

Prosupport Services Company Limited

<div>
 
 The IT Support Officer will be responsible for providing first-line and second-line technical support to users, ensuring the smooth operation of IT systems, hardware, software, and network infrastructure. The role supports day-to-day business operations by promptly resolving IT issues and maintaining system reliability and security.
 
 
 Tasks
 
 <ul>
 
 <li>
 Provide technical support to users on hardware, software, network, and application issues.
 </li>
 
 <li>
 Respond to IT support requests and resolve issues in a timely and professional manner.
 </li>
 
 <li>
 Install, configure, and maintain desktops, laptops, printers, scanners, and mobile devices.
 </li>
 
 <li>
 Set up user accounts, email access, and system permissions.
 </li>
 
 <li>
 Monitor and maintain local area networks (LAN), internet connectivity, and basic server operations.
 </li>
 
 <li>
 Perform routine system checks, updates, and backups.
 </li>
 
 <li>
 Assist in managing antivirus, security patches, and access controls.
 </li>
 
 <li>
 Support troubleshooting of network, email, and connectivity issues.
 </li>
 
 <li>
 Maintain an inventory of IT equipment and software licenses.
 </li>
 
 <li>
 Document IT procedures, system configurations, and troubleshooting guides.
 </li>
 
 <li>
 Ensure proper handling, storage, and maintenance of IT assets.
 </li>
 
 <li>
 Support implementation of IT security policies and best practices.
 </li>
 
 <li>
 Ensure compliance with company IT policies and data protection requirements.
 </li>
 
 <li>
 Assist with audits and system reviews where required.
 </li>
 
 <li>
 Work closely with vendors and service providers for repairs and upgrades.
 </li>
 
 <li>
 Support system upgrades, new software rollouts, and IT projects.
 </li>
 
 <li>
 Provide basic user training on IT systems and applications.
 </li>
 
 </ul>
 
 Requirements
 
 <ul>
 
 <li>
 Diploma or Bachelor&rsquo;s Degree in Information Technology, Computer Science, Information Systems, or a related field.
 </li>
 
 <li>
 Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft, Cisco) are an advantage.
 </li>
 
 <li>
 Minimum of 1&ndash;3 years&rsquo; experience in an IT support or helpdesk role.
 </li>
 
 <li>
 Hands-on experience with Windows operating systems, Microsoft Office, and basic networking.
 </li>
 
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 
 <li>
 Good knowledge of computer hardware, software, and networks.
 </li>
 
 <li>
 Ability to communicate technical issues clearly to non-technical users.
 </li>
 
 <li>
 Good time management and ability to handle multiple tasks.
 </li>
 
 </ul>
 
 
 Employee will be working for 4 hrs a day, and a total of 8 days in the month.
 
</div>

IT SUPPORT OFFICER

Khalid Pup Tech

Key ResponsibilitiesWe are seeking a skilled IT Support Analyst to deliver reliable technical support and operational IT services across our Muscat operations. The role combines hands‑on troubleshooting, systems administration tasks and stakeholder‑facing support to ensure high availability and user productivity.Primary responsibilities<ul><li>Act as second‑line support for escalated incidents from the helpdesk: diagnose and resolve desktop, application, network and endpoint issues.</li><li>Manage user accounts, permissions and group policies in Active Directory/Azure AD; administer Microsoft 365 services.</li><li>Support endpoint management including imaging, patching, software deployment and device lifecycle management (Intune/SCCM or equivalent).</li><li>Troubleshoot network connectivity, VPN, printers and common infrastructure issues; liaise with networking teams for complex incidents.</li><li>Perform system health checks, monitoring, log analysis and incident remediation; participate in change windows and maintenance activities.</li><li>Maintain and improve runbooks, knowledgebase articles and operational documentation.</li><li>Assist with application support, deployments, integrations and basic scripting/automation (PowerShell).</li><li>Support IT asset management, procurement and vendor coordination.</li><li>Provide technical guidance to helpdesk staff and perform user training as required.</li><li>Participate in on‑call rota and provide timely responses to critical incidents and outages.</li></ul>Required qualifications &amp; skills<ul><li>2+ years&rsquo; experience in IT support, systems administration or analyst role.</li><li>Strong troubleshooting skills across Windows desktop/server environments and Microsoft 365; macOS experience advantageous.</li><li>Practical experience with Active Directory/Azure AD, Group Policy, Intune/SCCM and common enterprise tools.</li><li>Working knowledge of networking fundamentals (TCP/IP, DHCP, DNS), VPNs and printer systems.</li><li>Basic scripting/automation skills (PowerShell or similar) and familiarity with ITSM/ticketing platforms (ServiceNow, Zendesk or equivalent).</li><li>Good analytical, documentation and communication skills in English; Arabic advantageous.</li><li>Relevant certifications (Microsoft, CompTIA Network+/A+, ITIL Foundation) desirable.</li><li>Legal right to work in Oman and ability to travel to Muscat sites as required.</li></ul>What we offer<ul><li>Competitive Oman‑market salary and benefits.</li><li>Professional development and certification support.</li><li>Clear progression paths to senior systems, network or security roles and exposure to regional IT projects.</li></ul>Job Types: Full-time, PermanentPay: RO25.200 - RO50.200 per hourWork Location: On the road

IT support analyst

<div>
 
 
 
 
 The Network &amp; Infrastructure Specialist is responsible for the design, implementation, and maintenance of NEC&rsquo;s core IT infrastructure across the Head Office, ECTRON, and branch locations. This includes managing network connectivity, cybersecurity, servers, and related systems to ensure secure, stable, and high-performance IT operations across the organization.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 &nbsp;Administer, configure, and maintain FortiGate firewalls, VPNs, VLANs, routing policies, and network infrastructure.
 </li>
 <li>
 &nbsp;Manage NEC&rsquo;s core infrastructure including network switches, wireless systems, servers, storage, and backup devices.
 </li>
 <li>
 &nbsp;Implement, monitor, and maintain network and security configurations to safeguard NEC&rsquo;s systems and data.
 </li>
 <li>
 &nbsp;Conduct regular infrastructure health checks, security assessments, and performance optimization.
 </li>
 <li>
 &nbsp;Troubleshoot and resolve issues related to connectivity, hardware, or system performance, coordinating with ISPs and vendors when necessary.
 </li>
 <li>
 Support connectivity and infrastructure integration with Oman Data Park (ODP) and other external environments.
 </li>
 <li>
 Maintain comprehensive network and infrastructure documentation including topology diagrams, IP addressing, and configuration records.
 </li>
 <li>
 &nbsp;Collaborate with IT, ERP, and operations teams on new projects, upgrades, and infrastructure expansions.
 </li>
 <li>
 &nbsp;Ensure adherence to NEC&rsquo;s IT policies, security standards, and data backup procedures.
 </li>
 <li>
 &nbsp;&nbsp;Participate in planning and execution of disaster recovery and business continuity measures.
 </li>
 <li>
 Provide technical guidance and escalation support to IT helpdesk and support personnel.
 </li>
 <li>
 Contribute to infrastructure design improvements and capacity planning to meet organizational growth.
 </li>
 </ol>
 
 
 
 
 Skills:
 
 
 &bull;&nbsp;Comprehensive knowledge of network and server administration, routing and switching, firewalls, virtualization, and backup systems.
 
 
 &bull;&nbsp;Strong analytical and troubleshooting skills, attention to detail, and the ability to manage multiple infrastructure environments efficiently.
 
 
 &nbsp;
 
 &bull;&nbsp;
 
 Effective communication and coordination with cross-functional and vendor teams.
 
 
 
 
 
 Experience/Qualifications Needed:
 
 
 
 
 
 &bull;&nbsp;Bachelor&rsquo;s degree in information technology, Computer Engineering, or a related field.
 
 
 &bull;Relevant certifications such as Fortinet NSE, CCNA, CompTIA Security+, VMware, or Microsoft Infrastructure are preferred.
 
 
 &bull;Minimum 3&ndash;5 years of hands-on experience managing enterprise network, server, and security infrastructure including FortiGate firewalls, VPNs, VLANs, routing, and virtualization systems.
 
 
 
 
</div>

Network & Infrastructure Specialist

Global Mission Support Services LLC

Job Title: IT Manager &ndash; Healthcare Country Location: Nauru Job Type: Full-timeAbout the Role: We are seeking a skilled IT Manager to lead and manage the IT operations within a healthcare setting. The ideal candidate will ensure reliable technology infrastructure, safeguard data security, and support clinical and administrative teams with efficient IT solutions.Key Responsibilities:<ul><li>Oversee and maintain IT systems, including networks, servers, hardware, and software.</li><li>Develop and implement IT policies, procedures, and best practices.</li><li>Ensure data privacy, cybersecurity, and compliance with healthcare regulations.</li><li>Lead, mentor, and supervise the IT team to provide technical support across departments.</li><li>Evaluate, plan, and implement technology upgrades or new solutions to improve operational efficiency.</li><li>Coordinate with vendors and service providers for IT equipment and services.</li><li>Troubleshoot and resolve technical issues promptly to minimize downtime.</li></ul>How to Apply:Interested candidates are invited to submit their CV to talent@gmss.ltd or recruitment@GMSS.ltd with the subject line: IT Manager &ndash; Hospital.Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field; Master&rsquo;s preferred.</li><li>Proven experience as an IT Manager, ideally in healthcare or a clinical environment.</li><li>Knowledge of healthcare information systems (HIS), electronic medical records (EMR), and clinical IT workflows.</li><li>Strong understanding of network administration, cybersecurity, and IT compliance standards.</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced healthcare environment.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospital or healthcare as IT Manager?</li><li>Are you willing to relocate to country Nauru?</li></ul>Work Location: In person

IT Manager - Hospital (Nauru Deployment)

Spiral Dunes Telecommunication

About the role Coordinate and prioritize incoming IT support requests, dispatch technicians, and ensure timely resolution while maintaining clear communication with users and technical teams.Key responsibilities<ul><li>Monitor incoming requests via phone, email, ticketing system, and chat; log and categorize incidents and service requests.</li><li>Triage and prioritize tickets based on impact and urgency; assign to appropriate technicians or teams.</li><li>Dispatch on-site and remote technicians, track job progress, and ensure SLAs are met.</li><li>Maintain accurate ticket records, update statuses, and communicate estimated timelines to users.</li><li>Coordinate escalations to 2nd/3rd line support and specialist teams; follow up until resolution.</li><li>Manage daily technician schedules, job assignments, and workload balancing.</li><li>Maintain and update incident and call logs, shift handover notes, and on-call rosters.</li><li>Provide basic remote troubleshooting (password resets, account unlocks, printer queue clears) when applicable.</li><li>Communicate planned outages, maintenance windows, and service interruptions to affected users.</li><li>Support asset booking, spare parts requests, and coordination for on-site visits.</li><li>Produce daily/weekly reports on ticket volumes, SLA compliance, and resource utilization.</li><li>Contribute to improving dispatch processes, runbooks, and knowledge base articles.</li></ul>Qualifications<ul><li>Diploma or degree in IT, Business Administration, or related field; or relevant experience.</li><li>0&ndash;3 years experience in IT service desk, dispatch, call center, or logistics coordination.</li><li>Familiarity with ITSM/ticketing tools (ServiceNow, Jira Service Desk, Zendesk, or similar).</li><li>Basic IT knowledge: user account management, workstation support, printers, and common business applications.</li><li>Strong organisational and multitasking skills; ability to prioritise under pressure.</li><li>Excellent communication and customer-service skills in English; Arabic is a plus.</li><li>Comfortable using phone systems, chat platforms, and email; punctual and reliable.</li><li>Ability to work shifts, including evenings or on-call rotations as required.</li></ul>Preferred (not required)<ul><li>ITIL Foundation certification or customer service training.</li><li>Experience coordinating field technicians or managing schedules.</li><li>Familiarity with basic remote support tools (TeamViewer, AnyDesk, Microsoft Remote Desktop).</li></ul>What we offer<ul><li>Competitive Oman-market salary and benefits.</li><li>Training and opportunities to progress to Service Desk Team Lead or IT Operations roles.</li><li>Supportive team environment and modern tools.</li></ul>Job Type: Full-timePay: RO19.200 - RO30.150 per hourExpected hours: 40 per weekWork Location: In person

Service Desk Dispatcher

Explore 294+ It helpdesk first line support in Oman this April. Find roles across top companies and apply now to boost your career.