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guest service agent

guest service center agent

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service Center agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Center Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest&rsquo;s account upon completion of their stay.
 
 
 You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; A strong focus on customer service
 
 
 &bull; Prior experience in hotel front office operations is preferred
 
 
 &bull; Excellent communication skills; fluency in English is required
 
 
 &bull; Be able to work shifts, weekends and public holidays
 
 
 &bull; Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
 
 
 
</div>

Guest Service Agent

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will serve the needs of the business, our guests and our team members by ensuring that our guests are 100% satisfied with their experience while in our hotel. In your role you will be an information provider, diplomat, salesperson, hotel representative and public relation agent. Your service will be delivered with politeness, efficiency and friendliness as you aim to continually exceed your guests' expectations. You will oversee the efficient operation of the Concierge and all related areas on a day to day basis to achieve the highest level of guests satisfaction. You will ensure that all issues pertaining to guest satisfaction are met and that all follow-up on guest matters is completed in a timely basis. You will be trying to make the impossible, possible.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; High School Diploma
 
 
 &bull; Previous experience in Front Office
 
 
 &bull; Familiar with local information such as transportation, attractions and airport information
 
 
 &bull; Good communication skills
 
 
 &bull; Good level of English both verbal and written
 
 
 
</div>

Bell Captain

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 We offer 6 months Internship programme where you can leverage your learning and develop your skills through all aspect of FO functions such as: Front Office Operations, Guest Service Center, Housekeeping Operations, Reservations and Finance for Front Office You are expected to constantly embrace new ideas and display initiative proactively take additional responsibilities be the role model and be imparting knowledge to others create healthy personal relations at all levels and concentrate time and energy to get the best impact to the Hotel and to yourself.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Currently studying Hotel Management or related field
 
 
 &bull; Available for 6 months internship
 
 
 &bull; Passion for excellence in service and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Determination to succeed
 
 
 &bull; Language: English
 
 
 
</div>

Internship_Front Office

Thousand Nights Camp & Hospitality Concept LLC

Job Description: WAITER / WAITRESS &ndash; URBANO BISTRO Department: FOH (Front of House)Reports To: Head Waiter / Restaurant SupervisorLocation: MuscatJob Code:Job summary:The Waiter / Waitress is a front-of-house professional responsible for delivering warm, attentive, and efficient service to all guests throughout their dining experience. This role is the primary point of contact for guests, ensuring that all service standards are consistently executed with professionalism, enthusiasm, and attention to detail. The Waiter / Waitress takes food and beverage orders, serves meals and beverages, maintains table cleanliness, and contributes to a positive dining atmosphere. Working under the supervision of the Head Waiter and Restaurant Supervisor, this position plays a vital role in achieving guest satisfaction, supporting team goals, and upholding the restaurant's brand reputation.KEY RESPONSIBILITIES &amp; DUTIESService Excellence &amp; Guest ExperienceService Delivery:&middot; Greet guests warmly upon arrival with a genuine smile and professional demeanor.&middot; Escort guests to their tables, present menus, and provide an overview of the menu structure and daily specials.&middot; Guide guests through the ordering process, offering recommendations based on menu knowledge and guest preferences.&middot; Execute all service sequences according to established standards, (Personal)&middot; Personalized Greeting, Explain the Menu, Recommend and Take Order, Serve Food and Beverage, Oversee guest happiness, Now its time for dessert, coffee and Tea, Accurate Billing, Lond Lasting Impression&middot; Anticipate guest needs proactively, demonstrating attentiveness without being intrusive.&middot; Maintain thorough knowledge of all menu items, including:&middot; ngredients and preparation methods&middot; Flavor profiles and presentation&middot; Allergen information and dietary restrictions&middot; Dessert and Beverage options&middot; Daily specials and limited-time offerings&middot; Ensure tables are properly set, side stations are organized, and the dining area maintains a clean, inviting ambiance throughout service.Guest Relations:&middot; Build rapport with guests, remembering preferences and special occasions to personalize future visits.&middot; Respond to guest requests, questions, and concerns promptly and professionally.&middot; Handle guest complaints with empathy, seeking assistance from the Head Waiter or Supervisor when needed.&middot; Escalate any unresolved issues to the Head Waiter or Restaurant Supervisor promptly.&middot; Contribute to a welcoming atmosphere that encourages guest loyalty and repeat visits.TEAM COLLABORATION &amp; SUPPORTShift Participation:&middot; Attend pre-shift briefings to receive updates on:&middot; Daily specials and menu changes&middot; VIP guests and special reservations&middot; Service priorities and focus areas&middot; Promotions, offers, and targets&middot; 86 items and inventory updates&middot; Guest review scores and team standings&middot; Report for shifts on time, in full uniform, and ready to work.&middot; Support colleagues during peak periods, assisting with table clearing, running food, and other tasks as needed.&middot; Maintain a positive, cooperative attitude, contributing to a supportive team environment.Training &amp; Development:&middot; Participate actively in on-the-job training and development sessions.&middot; Demonstrate willingness to learn new skills, menu items, and service techniques.&middot; Seeking feedback from the Head Waiter and Supervisor to improve performance.&middot; Support the training of new team members by demonstrating correct procedures and service standards. OPERATIONAL EFFICIENCY:Order &amp; Service Coordination:&middot; Take food and beverage orders accurately using the POS system, ensuring special requests and modifications are clearly noted.&middot; Liaise with the kitchen and bar teams to ensure timely delivery of orders.&middot; Monitor order progress and communicate any delays or issues to the Head Waiter.&middot; Serve food and beverages according to service standards, including proper presentation, tray service, and table-side etiquette.&middot; Clear tables efficiently after each course, ensuring glassware, cutlery, and crockery are properly sorted for the stewarding team.&middot; Maintain awareness of table turns, waiting times, and overall dining room flow.Sales &amp; Revenue GrowthUpselling &amp; Promotion:&middot; Actively promote and upsell menu items, beverages, and specials to enhance guest experience and maximize check averages.&middot; Confidently recommend high value dishes.&middot; Support the implementation of seasonal promotions, special events, and festival activations.&middot; Contribute to achieving daily, weekly, and monthly sales targets for the outlet.Inventory &amp; Supplies Management:&middot; Monitor and maintain adequate stock levels of service supplies, including:o Menu tabso Cutlery, crockery, and glasswareo Wet tissues and condiments&middot; Report any shortages, breakages, or equipment issues to the Head Waiter promptly.&middot; Assist in receiving and organizing service supplies as directed.&middot; Support monthly inventory counts of operating equipment and supplies.Hygiene, Safety &amp; Presentation:&middot; Maintain impeccable personal grooming and uniform standards at all times.&middot; Ensure assigned tables, stations, and dining areas are clean, organized, and well-maintained throughout service.&sect; Performing the dusting, moping and scrubbing task as a side duty.&middot; Adhere to all hygiene and food safety standards, including proper handwashing, handling of food and beverages, and sanitation practices.&middot; Follow all health, safety, and security protocols, reporting any hazards or incidents to the Head Waiter immediately.&middot; Support deep cleaning activities as scheduled.ADMINISTRATION &amp; COMPLIANCE:Documentation &amp; Reporting:&middot; Maintain accurate records of orders, billing, and payments.&middot; Ensure all transactions are processed correctly through the POS system, following cash handling and payment reconciliation procedures.&middot; Report any discrepancies, voids, or errors to the Head Waiter / Supervisor promptly.&middot; Contribute to shift reports by providing feedback on service highlights, guest comments, and operational observations as requested.Policy Compliance:&middot; Adhere to all company policies, procedures, and service standards.&middot; Comply with attendance, grooming, conduct, and service delivery requirements.&middot; Uphold professional ethics and integrity in all dealings.&middot; Protect company assets, including operating equipment, supplies, and confidential information.QUALIFICATIONS &amp; EXPERIENCEEducation:&middot; Diploma or certification in Hospitality Management, Food &amp; Beverage Service, or related field is preferred.&middot; Basic food safety and hygiene certification is mandatory.Experience:&middot; Minimum 1&ndash;2 years of experience in front-of-house food and beverage service in a restaurant or hotel outlet.&middot; Experience in a high-volume, standalone restaurant is advantageous.&middot; Fresh graduates with formal hospitality training and strong service aptitude may be considered for entry-level roles.Technical Skills:&middot; Service Knowledge: Understanding of food and beverage service standards, sequences, and etiquette.&middot; Menu Familiarity: Ability to learn and retain comprehensive menu knowledge, including ingredients, preparation, and allergens.&middot; POS Systems: Proficiency in using point-of-sale systems for order entry and payment processing.&middot; Cash Handling: Basic experience with billing, payment processing, and cash reconciliation.&middot; Language Skills: Excellent spoken English; Arabic or additional languages are advantageous.WORKING CONDITIONS&middot; Based on the restaurant outlet with daily presence required during service hours.&middot; Extensive time spent standing, walking, and moving throughout the dining area during service.&middot; Flexibility working a different shift, including:&middot; Early mornings and late evenings&middot; Weekends and public holidays&middot; Split shifts as required by business volumes&middot; Extended hours during peak periods, special events, and new project launches&middot; Fast-paced, dynamic environment with multiple competing priorities.&middot; Regular interaction with guests, team members, kitchen staff, and management.&middot; Physical requirements include standing for extended periods, carrying trays, and moving between tables and service stations.Special Note: This performance role guide is not exhaustive, nor is it meant to be. Additional responsibilities and tasks may be introduced where necessary to meet the needs of the business.Job Types: Full-time, Contract Contract length: 24 monthsPay: RO180.000 per monthExperience:<ul><li>restaurant: 2 years (Required)</li></ul>

Waiter / Waitress

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food &amp; Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; College diploma in Hotel Management or related field
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant and Banquet operation
 
 
 &bull; Passion for leadership and teamwork
 
 
 &bull; Eye for detail to achieve operational excellence
 
 
 &bull; Excellent guest service skills
 
 
 
</div>

Event Executive

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE &ndash; TIVOLI LA VIE
 
 
 
 
 
 At
 
 Tivoli La Vie Muscat Hotel &amp; Residences
 
 , we embody the following values:
 
 
 
 <ul>
 <li>
 
 We take pride in our work, our presentation, and the way we communicate with guests and colleagues.
 
 
 
 </li>
 <li>
 
 We use initiative and find the most effective solutions for guests and colleagues.
 
 
 
 </li>
 <li>
 
 We work collaboratively across all departments to deliver exceptional service.
 
 
 
 </li>
 <li>
 
 We seek creative ways to surprise and delight our guests.
 
 
 
 </li>
 <li>
 
 We treat everyone with dignity and respect&mdash;every individual matters.
 
 
 
 </li>
 <li>
 
 We uphold integrity, honesty, and professionalism in everything we do.
 
 
 
 </li>
 <li>
 
 We proudly represent our hotel and our country to guests from around the world.
 
 
 
 </li>
 </ul>
 
 
 POSITION OVERVIEW
 
 
 
 
 
 The
 
 Barista
 
 is responsible for preparing and serving a wide variety of high-quality coffee, tea, and specialty beverages while providing warm, attentive, and engaging guest service. This role ensures consistency, cleanliness, and efficiency at the coffee station, contributing to the overall guest dining experience.
 
 
 
 
 
 KEY DUTIES &amp; RESPONSIBILITIES
 
 
 
 
 
 
 Beverage Preparation
 
 
 
 
 <ul>
 <li>
 
 Prepare and serve all espresso-based and brewed beverages according to Tivoli standards.
 
 
 
 </li>
 <li>
 
 Create specialty coffees, teas, and signature drinks with consistency and precision.
 
 
 
 </li>
 <li>
 
 Maintain product quality and ensure proper portioning, temperature, and presentation.
 
 
 
 </li>
 <li>
 
 Ensure freshness of beans, milk, syrups, and all beverage ingredients.
 
 
 
 </li>
 </ul>
 
 
 Guest Service
 
 
 
 
 <ul>
 <li>
 
 Greet guests warmly and take orders in a friendly, professional manner.
 
 
 
 </li>
 <li>
 
 Offer recommendations and upsell beverages and pastries as appropriate.
 
 
 
 </li>
 <li>
 
 Respond proactively to guest needs and resolve issues with courtesy and efficiency.
 
 
 
 </li>
 <li>
 
 Maintain a guest-first mindset at all times.
 
 
 
 </li>
 </ul>
 
 
 Operational Tasks
 
 
 
 
 <ul>
 <li>
 
 Operate espresso machines, grinders, brewers, blenders, and POS systems confidently.
 
 
 
 </li>
 <li>
 
 Maintain cleanliness and organization of the barista station and service counter.
 
 
 
 </li>
 <li>
 
 Assist in stock rotation, inventory checks, and daily requisitions.
 
 
 
 </li>
 <li>
 
 Follow all hygiene, sanitation, and HACCP standards.
 
 
 
 </li>
 </ul>
 
 
 Teamwork &amp; Communication
 
 
 
 
 <ul>
 <li>
 
 Coordinate with the F&amp;B team to ensure smooth and timely service.
 
 
 
 </li>
 <li>
 
 Communicate effectively with colleagues and supervisors about operational needs.
 
 
 
 </li>
 <li>
 
 Support the outlet during busy periods and assist in other areas when required.
 
 
 
 </li>
 </ul>
 
 
 Health, Safety &amp; Hygiene
 
 
 
 
 <ul>
 <li>
 
 Follow all food safety regulations and cleaning schedules.
 
 
 
 </li>
 <li>
 
 Ensure safe operation of all equipment.
 
 
 
 </li>
 <li>
 
 Report hazards, maintenance issues, or equipment faults immediately.
 
 
 
 </li>
 </ul>
 
 
 QUALIFICATIONS &amp; SKILLS
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 <ul>
 <li>
 
 Previous experience as a Barista or in a similar F&amp;B service role (1&ndash;2 years preferred).
 
 
 
 </li>
 <li>
 
 Experience in a hotel, caf&eacute;, or specialty coffee environment is an advantage.
 
 
 
 </li>
 </ul>
 
 
 Technical Skills
 
 
 
 
 <ul>
 <li>
 
 Strong knowledge of coffee beans, brewing methods, and barista techniques.
 
 
 
 </li>
 <li>
 
 Ability to operate and maintain professional coffee equipment.
 
 
 
 </li>
 <li>
 
 Basic POS and cash-handling skills.
 
 
 
 </li>
 </ul>
 
 
 Personal Competencies
 
 
 
 
 <ul>
 <li>
 
 Excellent communication and guest service skills.
 
 
 
 </li>
 <li>
 
 Attention to detail, creativity, and passion for quality beverages.
 
 
 
 </li>
 <li>
 
 Ability to work under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Positive attitude, professional grooming, and team-oriented mindset.
 
 
 
 </li>
 </ul>
 
 
 PHYSICAL REQUIREMENTS
 
 
 
 
 <ul>
 <li>
 
 Ability to stand for extended periods.
 
 
 
 </li>
 <li>
 
 Comfortable working shifts, weekends, and public holidays.
 
 
 
 </li>
 <li>
 
 Capable of lifting and carrying moderate weights as required.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 &bull; High School diploma
 
 
 &bull; Previous experience in Food &amp; Beverage/Restaurant operations
 
 
 &bull; Passion for excellent service
 
 
 &bull; Excellent team player
 
 
 &bull; English speaking
 
 
 
</div>

Barista

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