sales manager

sales executive

guest experience expert

sales account manager

sales engineer

customer success advocate

UptimeAI Inc.

<div>
 
 UptimeAI is leading the way in predictive analytics and AI-driven solutions to optimize operational uptime and reduce downtime for industrial and enterprise clients. Our innovative platform harnesses cutting-edge data science to deliver actionable insights, ensuring maximum efficiency and reliability. UptimeAI uniquely combines Artificial Intelligence with Subject Matter Knowledge from 200+ years of cumulative experience to explain interrelations across upstream/downstream equipment, adapt to changes, identify problems, and give prescriptive diagnosis like a human expert would.
 
 
 
 
 
 
 Role : Customer Success Advocate
 
 
 
 
 Location:
 
 Masqa&tcedil;, Oman
 
 
 
 Department:
 
 
 Customer Success
 
 
 
 
 
 
 
 Role Overview
 
 
 
 The Customer Success Advocate serves as the primary point of contact for customers, acting as a trusted advisor who understands their technical and operational workflows, KPIs, and pain points. This role is pivotal in ensuring customers derive maximum value from the UptimeAI platform.
 
 
 We are seeking dynamic, innovative individuals with strong organizational skills to contribute to our customers' success through proactive engagement and collaborative experiences. As a Customer Success Advocate, you will play a key role in driving customer adoption, satisfaction, and value realization through the UptimeAI platform.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as a Subject Matter Expert in predictive analytics, operations &amp; maintenance, chemical engineering, and asset performance management for the process and manufacturing industries.
 </li>
 <li>
 Increase adoption and value capture by empowering and guiding customers to become self-sufficient on the UptimeAI platform, enabling them to review and respond to alerts independently.
 </li>
 <li>
 Collaborate with customers continuously to identify and realize value opportunities using the UptimeAI platform.
 </li>
 <li>
 Conduct in-depth training sessions for customers and address inquiries to enhance their knowledge of the platform.
 </li>
 <li>
 Understand customers' business goals, initiatives, and the value they derive from UptimeAI's solution.
 </li>
 <li>
 Identify additional use cases and features that can further enhance the value customers achieve.
 </li>
 <li>
 Efficiently address customer needs and contribute to process improvements for greater efficiency.
 </li>
 <li>
 Engage with customers and prospects in person for operational workshops (approximately 30% travel).
 </li>
 <li>
 Support internal stakeholders by generating case studies and value stories.
 </li>
 <li>
 Have familiarity with RCM, FMEA, and maintenance strategies in process industries, as well as condition monitoring of process equipment.
 </li>
 <li>
 Collaborating with the product team to ensure the roadmap aligns with customer business needs
 </li>
 </ul>
 
 
 
 
 
 Qualifications Preferred Qualifications
 
 
 <ul>
 <li>
 Proven Domain Expertise in Process Industries: Solid understanding of operations, maintenance, chemical engineering, or mechanical reliability in oil &amp; gas, chemicals, or manufacturing (e.g., RCM, FMEA, Condition Monitoring).
 </li>
 <li>
 Familiarity with Asset Performance Management (APM).
 </li>
 <li>
 Ability to Translate Technical Insights into Business Value: Skilled at identifying how predictive analytics contributes to cost savings or risk reduction.
 </li>
 <li>
 Experience with Data Analysis: Ability to troubleshoot issues and identify improvement opportunities through data.
 </li>
 <li>
 Communication and Training Skills: Proven ability to conduct training, explain technical concepts clearly, and guide users toward self-sufficiency.
 </li>
 <li>
 Leadership in New Technology or Business Initiatives: Experience in rolling out new initiatives and successfully managing the adoption of technology or processes.
 </li>
 <li>
 Strong Plus:
 </li>
 <li>
 Experience with SaaS Platforms or Digital Tools: Ideally with platforms focused on AI/ML, predictive maintenance, or industrial analytics.
 </li>
 <li>
 Familiarity with Customer Success Methodologies: Including driving adoption, managing stakeholder relationships, and aligning delivery to customer value milestones
 </li>
 </ul>
 
 
 
 
 
 
 Why to join UptimeAI:
 
 
 
 <ul>
 <li>
 
 Impact Industry-Wide Change:
 
 Contribute to transformative solutions that significantly improve operational efficiency and reliability for global clients.
 </li>
 <li>
 
 Collaborative and Growth-Oriented Environment:
 
 Join a talented, passionate team that values innovation, continuous learning, and professional growth.
 </li>
 <li>
 
 Opportunities for Leadership and Innovation:
 
 Lead pioneering projects, influence product development, and shape the future of industrial AI solutions.
 </li>
 </ul>
 
 
</div>

Customer Success Advocate

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder-led, profitable, and growing.
 
 
 We are hiring an
 
 Enterprise Customer Success Manager at Canonical
 
 
 
 Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers' objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
 
 
 We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:
 
 
 <ul>
 <li>
 Mass - SMEs or large businesses starting their journey with Canonical
 </li>
 <li>
 Focus - Large companies with established ARR
 </li>
 <li>
 Step Growth - a selection of high-potential customers
 
 
 </li>
 </ul>
 All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.
 
 
 
 Location:
 
 This role will be based remotely.
 
 
 
 What your day will look like
 
 
 
 <ul>
 <li>
 Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
 </li>
 <li>
 Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
 </li>
 <li>
 Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
 </li>
 <li>
 Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
 </li>
 <li>
 Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
 </li>
 <li>
 Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
 </li>
 <li>
 Supporting customers through reactive ticket requests.
 </li>
 <li>
 Create campaigns targeting multiple customers through digital touch-points and activities.
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 The ideal candidate would display impeccable customer-facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
 
 
 <ul>
 <li>
 Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
 </li>
 <li>
 Excellent presentation skills with the ability to guide a conversation about complex software.
 </li>
 <li>
 Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
 </li>
 <li>
 A true team player capable of interacting with all departments and at all levels, both internally and externally.
 </li>
 <li>
 Knowledge of agile methodologies.
 </li>
 <li>
 We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us!
 
 
 </li>
 </ul>
 
 Additional skills that you might also bring
 
 
 
 <ul>
 <li>
 Experience with Salesforce, Jira and CRMs is a big plus!
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Team Member Assistance Program &amp; Wellness Platform
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass and travel upgrades for long-haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Enterprise Customer Success Manager

CALO

<div>About Calo
Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We&rsquo;re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.
Role overview 
 
We are looking for an experienced Quality Specialist who will be responsible for checking the quality of all incoming and outgoing material and products as well as the production procedures. You will be a firm advocate of quality in our business.
The ideal candidate will possess a trained eye for detail and will be reliable and committed. In depth knowledge and comprehension of quality standards is essential. The goal is to ensure that our products are made of flawless materials with well-functioning equipment. That way our customers will enjoy high-quality service so that we can achieve long-term success.
Main Responsibilities<ul><li>
Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</li><li>
Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</li><li>
Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</li><li>
Maintain records of testing, information, and various metrics such as the number of defective products per day, kitchen inspection results, Hygiene &amp; Sanitation Inspection, etc.</li><li>
Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn&rsquo;t meet the requirements.</li><li>
Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</li><li>
Conduct staff awareness training sessions on food Safety &amp; quality</li><li>
Support the team to develop and implement a food safety &amp; quality management system.</li><li>
Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</li><li>
Prepare and submit reports to the line manager.</li></ul> 
Ideal Candidate<ul><li>
Must have had a minimum of 3 years of previous proven experience as a quality controller, or any relevant role in the catering or hotel industry.</li><li>
Minimum Bachelor&rsquo;s Degree from a Food Background (Food Technology/Food Science/Microbiology/Bio-Chemistry etc.)</li><li>
Must be HACCP certified with a Level 03 as a minimum requirement.</li><li>
Familiarity with quality testing machines and systems.</li><li>
Proficiency in MS Office.</li><li>
Strong verbal and written English language skills.</li><li>
Possesses a confident, firm, and pleasant personality that can work well with a team.</li><li>
Currently located in Oman</li><li>
Familiar with Omans rules and regulations as per the municipality/MOH.</li></ul>
djTq4aeWIr</div>

Quality Specialist

Oman Air

<div>
 
 
 
 Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
 
 
 
 
 
 
 
 
 
 We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
 
 
 
 
 
 
 
 The Head of Loyalty will lead the complete transformation of the airline&rsquo;s existing frequent flyer programme while owning the airline&rsquo;s CRM strategy and operations. This role will be accountable for driving member acquisition, engagement, and retention to maximize revenues and reinforce brand loyalty. The position requires reimagining the programme&rsquo;s structure, benefits, and digital experience, alongside building a best-in-class CRM capability that uses customer data, analytics, and personalization to deliver targeted, relevant communications and offers. A core focus will be ensuring the loyalty programme&rsquo;s website and mobile app are informative, transactional, and self-service enabled to provide a seamless user experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 1.
 
 Loyalty Programme Transformation
 
 
 
 &bull; Lead the end-to-end redesign of the loyalty programme, including proposition development, benefit structure, tiering, rewards, and operational processes.
 
 
 &bull; Benchmark against leading global programmes to ensure competitiveness and differentiation.
 
 
 &bull; Oversee re-launch planning and execution, including branding, member communications, and migration strategies.
 
 
 
 
 
 2.
 
 CRM Strategy &amp; Execution
 
 
 
 &bull; Develop and implement the airline&rsquo;s CRM strategy to support loyalty, retention, and revenue objectives.
 
 
 &bull; Build a robust customer data strategy for segmentation, targeting, and personalized marketing campaigns.
 
 
 &bull; Use predictive analytics to drive next best action recommendations and increase customer lifetime value.
 
 
 &bull; Oversee multi-channel CRM campaigns (E-Mail, SMS, app push notifications, web personalization) to engage customers throughout the lifecycle.
 
 
 
 
 
 
 3. Digital Experience &amp; Self-Service
 
 
 
 &bull; Ensure the loyalty programme&rsquo;s website and mobile app provide accurate programme information, offer full transactional capabilities (booking with points, purchasing miles, tier upgrades, etc.), and deliver frictionless self-service for members.
 
 
 &bull; Collaborate with digital and IT teams to continuously improve UX/UI, speed, and personalization capabilities.
 
 
 &bull; Monitor and optimize digital engagement and self-service adoption.
 
 
 
 
 
 
 4. Member Experience &amp; Engagement
 
 
 
 &bull; Design and implement personalized benefits and services that enhance loyalty and brand advocacy.
 
 
 &bull; Maintain a consistent, premium customer experience across all channels (digital, in-flight, airport, call centre).
 
 
 
 
 
 
 5. Partnerships &amp; Commercial Development
 
 
 
 &bull; Identify, negotiate, and manage strategic partnerships (alliances, hotels, car rentals, lifestyle brands, financial institutions) to expand earning and redemption opportunities.
 
 
 &bull; Leverage partnerships to generate incremental revenue and enhance member value.
 
 
 
 
 
 
 6. Operations, Technology &amp; Compliance
 
 
 
 &bull; Oversee day-to-day loyalty and CRM operations, including data integrity, accrual/redemption processes, and customer service.
 
 
 &bull; Ensure compliance with data privacy laws, GDPR, and industry regulations.
 
 
 
 
 
 
 7. Analytics &amp; Performance Management
 
 
 
 &bull; Define KPIs for loyalty and CRM performance, measuring impact on acquisition, engagement, retention, and revenue.
 
 
 &bull; Report regularly to senior leadership with insights and strategic recommendations.
 
 
 8. Team Leadership
 
 
 &bull; Lead, develop, and inspire high-performing loyalty and CRM teams.
 
 
 &bull; Foster cross-functional collaboration with commercial, marketing, digital, and operational teams.
 
 
 &bull; Perform any other related tasks as assigned by &ndash; Brand, Guest Experience &amp; Loyalty VP&ndash; Brand, Guest Experience &amp; Loyalty.
 
 
 
 
 
 
 Education &amp; Experience
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, Business Administration, Finance, or related field (master&rsquo;s is degree added advantage).
 </li>
 <li>
 10-12 years&rsquo; experience in loyalty programme management and CRM, ideally within aviation.
 </li>
 <li>
 Proven track record in programme transformation and delivering measurable commercial results.
 </li>
 <li>
 Strong financial acumen with the ability to manage P&amp;L, evaluate ROI, and make commercially sound decisions.
 </li>
 <li>
 Expertise in CRM systems, customer data management, and digital engagement platforms.
 </li>
 <li>
 Strong understanding of airline commercial models, customer lifecycle management, and loyalty economics.
 </li>
 <li>
 Experience overseeing website and mobile app functionality for customer-facing programmes.
 </li>
 <li>
 Exceptional leadership, project management, and change management skills.
 </li>
 </ul>
 
 
 
 
 
 Special Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 Strategic thinker with transformation leadership skills
 </li>
 <li>
 Data-driven decision maker with strong analytical capabilities
 </li>
 <li>
 Solid commercial and financial understanding
 </li>
 <li>
 Deep understanding of customer behaviour and lifecycle management
 </li>
 <li>
 Skilled negotiator and relationship builder
 </li>
 <li>
 Digital-first mindset with UX/UI awareness
 </li>
 <li>
 Ability to inspire and manage cross-functional teams
 </li>
 </ul>
 
 
 
 
 
 KPIs / Measures of Success:
 
 
 <ul>
 <li>
 Successful delivery of loyalty programme transformation on time and within budget
 </li>
 <li>
 Growth in active members and CRM database size
 </li>
 <li>
 Engagement rates across loyalty and CRM channels
 </li>
 <li>
 Incremental revenue from loyalty and CRM initiatives
 </li>
 <li>
 Customer satisfaction, NPS, and brand loyalty metrics
 </li>
 <li>
 Digital self-service adoption and transactional volumes
 </li>
 </ul>
</div>

Head of Loyalty

UNISON INTERNATIONAL CONSULTING (The Recruitment Company)

<div>
 
 Looking for Business Head - Muscat [Oman] &amp; Saudi Arabia
 
 
 CTC - 2000 -2500 Omani Riyal + Bonus &amp; Incentives
 
 
 
 
 
 &middot; Accomplished professional boasting over 20 years of extensive experience in the Retail, Distribution, or FMCG Businesses
 
 
 &middot; Demonstrated success in managing and growing retail &amp; distribution businesses of chocolates, baggage, fragrance, and electrical products
 
 
 &middot; Expert at cultivating strong and lasting relationships with key stakeholders.
 
 
 &middot; In-depth experience in brand management, customer portfolio oversight, client relationship cultivation, and loyalty program development.
 
 
 &middot; Dedicated to enhancing operational efficiency and revitalizing well-established brands.
 
 
 &middot; Proven track record in spearheading business expansion throughout Oman and across diverse market segments.
 
 
 &middot; Determined the marketing strategy changes by reviewing operating and &filig;nancial statements and departmental sales records and actively pursuing innovative business opportunities to drive growth.
 
 
 &middot; Skilled in formulating comprehensive business strategies, along with effective sales and marketing plans and accurate forecasting.
 
 
 &middot; Competently prepares and manages financial budgets while consistently achieving sales targets.
 
 
 &middot; Holds accountability for financial performance, ensuring robust revenue growth, healthy margins, and sustainable profitability.
 
 
 &middot; Engages in continuous monitoring of sales team performance while inspiring a high-functioning team through transparent communication and structured reporting.
 
 
 
 
 
 Skills required for the role:
 
 
 Strategic thinking, leadership qualities, decision-making ability, problem-solving, strong communication, negotiation skills, adaptability, financial acumen, customer focus, and innovation
 
 
 
 
 
 Qualification:
 
 
 Any graduate with a full-time MBA in Sales, Marketing, Operations
 
 
 
 
 
 Preference: Retail/lifestyle, distribution of FMCG industry experience.
 
 
 
 
 
 Email : parth.mitra@unisoninternational.net
 
 
 Call or WhatsApp - 9871101317
 
 
 
 
 
 
 #UAE
 
 
 #luxury
 
 
 #watches
 
 
 #retail
 
 
 #FMCG
 
 
 #lifestyle
 
 
 
 
</div>

Business Head

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 
 
 The company is founder led, profitable and growing.
 
 
 We are hiring an
 
 Associate Support Engineer
 
 to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.
 
 
 We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.
 
 
 
 Location:
 
 This is a globally remote role.
 
 
 
 The role entails
 
 
 
 <ul>
 <li>
 Working from your remote home office to provide technical support for employees.
 </li>
 <li>
 Being available to take ownership of new cases via telephone, email and web
 </li>
 <li>
 Acting as an internal customer advocate keeping them updated in a timely manner
 </li>
 <li>
 Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
 </li>
 <li>
 Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.
 </li>
 <li>
 Drafting and distributing technical notices for internal and external communication.
 </li>
 <li>
 Prioritising your work in order to accomplish the most important and urgent tasks first
 </li>
 <li>
 Keeping on learning as our products and services grow and evolve
 </li>
 <li>
 Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix
 </li>
 <li>
 Maintaining regular communication and information exchange with the rest of the team, locally and remotely
 </li>
 <li>
 Identifying and suggesting any opportunities to provide a better service
 </li>
 <li>
 Participating in a regular weekend working rotation
 
 
 </li>
 </ul>
 
 What we are looking for in you
 
 
 
 <ul>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
 </li>
 <li>
 Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation
 </li>
 <li>
 Track record of going above-and-beyond expectations to achieve outstanding results
 </li>
 <li>
 Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
 </li>
 <li>
 Knowledge or basic hands-on experience on 2 or more of:
 </li>
 <ul>
 <li>
 Linux server administration
 </li>
 <li>
 Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
 </li>
 <li>
 Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.)
 </li>
 <li>
 Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
 </li>
 </ul>
 <li>
 Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
 </li>
 <li>
 Strong written and verbal English communication skills
 </li>
 <li>
 Appreciative of diversity, polite and effective in a multi-cultural, multi-national organisation
 </li>
 <li>
 Result-oriented, with a personal drive to meet commitments
 </li>
 <li>
 Ability to travel internationally twice a year, for company events up to two weeks long
 
 </li>
 </ul>
 Noting that we require and will perform a background check for this role.
 
 
 
 Nice-to-have skills
 
 
 
 <ul>
 <li>
 Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
 </li>
 <li>
 Experience with other open-source desktop technologies
 </li>
 <li>
 Active contribution to open-source projects/forum/code
 
 
 </li>
 </ul>
 
 What we offer colleagues
 
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Associate Linux Support Engineer

<div>
 
 
 
 Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.
 
 
 
 
 
 
 
 
 
 We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.
 
 
 
 
 
 
 
 
 
 
 
 Role Objective:
 
 
 
 
 
 
 The CRM Manager leads our customer relationship initiatives, manages our CRM systems, and supports cross functional collaboration with internal teams and external partners. The ideal candidate will have a strong background in customer database management, customer lifecycle strategy, and driving customer engagement and satisfaction.
 
 
 This role requires advanced analytical skills to interpret customer behavior and design predictive, data-driven campaigns&mdash;such as next best action and personalization initiatives. A solid technical understanding of CRM platforms is essential for effective campaign execution and system optimization.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 
 
 Area of responsibility
 
 
 
 
 
 
 &bull; Drive the overall CRM strategy aligned with business objectives, focusing on customer acquisition, engagement, retention, and loyalty.
 
 
 &bull; Manage and optimize the CRM platform (particularly CRIS) to ensure accurate data management, automation, and system performance.
 
 
 &bull; Maintain and enrich the customer database to enable advanced segmentation and personalized communications.
 
 
 &bull; Analyse customer behavior and journey data to predict future actions and develop targeted lifecycle campaigns.
 
 
 &bull; Design and implement personalized, multi-channel CRM campaigns (email, SMS, push notifications) across all stages of the customer journey.
 
 
 &bull; Collaborate cross-functionally with marketing, IT, customer service, sales, and external partners to ensure seamless integration and execution.
 
 
 &bull; Develop dashboards and regular reports to measure CRM performance, customer satisfaction, engagement
 
 
 metrics, and campaign ROI.
 
 
 &bull; Ensure CRM compliance with data protection and privacy regulations (e.g., GDPR, CCPA).
 
 
 &bull; Support the development of loyalty and retention strategies through CRM insights.
 
 
 &bull; Lead CRM system training, documentation, and adoption across relevant teams.
 
 
 &bull; Perform any other related tasks as assigned by the Management.
 
 
 
 
 
 
 
 
 
 MINIMUM EDUCATION, QUALIFICATIONS &amp; SKILLS:
 
 
 
 
 
 
 
 Education &amp; Experience:
 
 
 
 
 
 
 &bull; Bachelor&rsquo;s degree in data Analytics, IT, Business or a related field.
 
 
 &bull; 8 years of experience in CRM strategy, customer engagement, or related roles.
 
 
 &bull; Proficiency with CRIS or similar enterprise CRM systems (e.g., Salesforce,
 
 
 HubSpot, Oracle).
 
 
 &bull; Proven track record in developing and executing CRM strategies.
 
 
 &bull; Strong analytical and data interpretation skills; ability to translate insights into action.
 
 
 &bull; Solid technical understanding of CRM platforms, automation tools, and data integration.
 
 
 &bull; Experience in partner/vendor collaboration and stakeholder management.
 
 
 &bull; Excellent communication and project management skills.
 
 
 
 
 
 
 Special Skills &amp; Knowledge:
 
 
 
 
 
 
 &bull; Strong management skills: Self-starter, entrepreneurial mindset with the ability
 
 
 to provide effective and efficient solutions without comprising on quality and
 
 
 handle changing environments and priorities
 
 
 &bull; Customer-centric with capability to negotiate and persuade based on given conditions &bull; Ability to identify problems and quickly react to situations such as angry
 
 
 customers, complaints and special requests
 
 
 &bull; Strong communication skills with presence and excellent communication and
 
 
 public speaking skills in English &bull; Ability to work in a fast-paced environment / transformational setting &bull; Experience working with complex program execution and multiple parallel programmed
 
 
 &bull; Proficiency in English (must) and Arabic (preferred)
 
 
 
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Manager Customer Relationship Management (CRM)

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