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b2b - sr. specialist, account manager

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customer success specialist

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it support specialist

Sutherland

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
 <br/>
 <br/>
 We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Sutherland is seeking a reliable and detail-oriented person to join us as an
 <strong>
  IT Specialist/Help Desk professional.
 </strong>
 We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
 <br/>
 <br/>
 <strong>
  Duties and responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.
  </li>
  <li>
   Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.
  </li>
  <li>
   Modify configurations, utilities, software default settings, etc. for the local workstation.
  </li>
  <li>
   Utilize and maintain the helpdesk tracking software.
  </li>
  <li>
   Document internal procedures.
  </li>
  <li>
   Install and configure new workstations/laptops, peripheral equipment and software.
  </li>
  <li>
   Maintain inventory of all equipment.
  </li>
  <li>
   Report issues to direct manager for escalation.
  </li>
  <li>
   Manage PC setup and deployment for new employees using standard hardware, images and software.
  </li>
  <li>
   Assign users and computers to proper groups in active directory.
  </li>
  <li>
   Perform timely workstation hardware and software upgrades as required.
  </li>
  <li>
   Maintain information systems knowledge base,
  </li>
  <li>
   Support users on standard office system applications.
  </li>
  <li>
   Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.
  </li>
  <li>
   Handel infrastructure, network cabling repairs, data center maintains requests
  </li>
  <li>
   Manage system users (access rights, permissions).
  </li>
  <li>
   Support a group of services (McAfee Antivirus, SCCM, WDS, etc).
  </li>
  <li>
   Handle the responsibility for all IT assets check inventory and Scan the assets.
  </li>
  <li>
   Manage all printers.
  </li>
  <li>
   Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Education:
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.
 <br/>
 <br/>
 <strong>
  Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5 years hands-on experience in as a Helpdesk Department .
  </li>
  <li>
   2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Skills:
  <br/>
  <br/>
 </strong>
 Strong verbal and written English required
 <br/>
 <br/>
 <strong>
  Must have a deep understanding/strong knowledge of the following:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   PC/Laptop hardware and software troubleshooting, diagnosis and repair
  </li>
  <li>
   Networking CCNA N+ is preferable
  </li>
  <li>
   OS MCITP Windows 10 and MCITIP infrastructure is preferable
  </li>
  <li>
   McAfee - end point compliance &amp; EPO server
  </li>
  <li>
   Sentinel One - end point compliance &amp; policy server
  </li>
  <li>
   SCCM end point compliance &amp; SCCM server console
  </li>
  <li>
   Onprem versus Outlook 365 client configuration
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interpersonal Skills:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effective negotiation &amp; communication
  </li>
  <li>
   Effective problem solving &amp; analysis
  </li>
  <li>
   Effective follow up &amp; coordination
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 Must be able to work onsite.
</div>


GTI Lead | Help Desk | Smouha | Onsite

<div><b>Company Description</b><p><br>
Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><p>
We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><b><br>
Job Description</b><p><br>
Sutherland is seeking a reliable and detail-oriented person to join us as an <b>IT Specialist/Help Desk professional.</b> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><p><b>
Duties and responsibilities:</b></p><ul><li>
Provide helpdesk support and resolve problems to the end user&rsquo;s satisfaction.</li><li>
Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>
Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>
Utilize and maintain the helpdesk tracking software.</li><li>
Document internal procedures.</li><li>
Install and configure new workstations/laptops, peripheral equipment and software.</li><li>
Maintain inventory of all equipment.</li><li>
Report issues to direct manager for escalation.</li><li>
Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>
Assign users and computers to proper groups in active directory.</li><li>
Perform timely workstation hardware and software upgrades as required.</li><li>
Maintain information systems knowledge base,</li><li>
Support users on standard office system applications.</li><li>
Handle supplier&rsquo;s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>
Handel infrastructure, network cabling repairs, data center maintains requests</li><li>
Manage system users (access rights, permissions).</li><li>
Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>
Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>
Manage all printers.</li><li>
Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><p></p><b><br>
Qualifications</b><p><b><br>
Education:</b></p><p>
Bachelor&rsquo;s Degree in Communications &amp; Electronics Engineering, Computer Science, Information Systems, or related field.</p><p><b>
Experience:</b></p><ul><li>
5 years hands-on experience in as a Helpdesk Department .</li><li>
2 years hands-on experience in as a Senior Engineer Helpdesk Department (w/in a corporate infrastructure is preferred)</li></ul><p><b>
Language Skills:</b></p><p>
Strong verbal and written English required</p><p><b>
Must have a deep understanding/strong knowledge of the following:</b></p><ul><li>
PC/Laptop hardware and software troubleshooting, diagnosis and repair</li><li>
Networking CCNA N+ is preferable</li><li>
OS MCITP Windows 10 and MCITIP infrastructure is preferable</li><li>
McAfee - end point compliance &amp; EPO server</li><li>
Sentinel One - end point compliance &amp; policy server</li><li>
SCCM end point compliance &amp; SCCM server console</li><li>
Onprem versus Outlook 365 client configuration</li></ul><p><b>
Interpersonal Skills:</b></p><ul><li>
Effective negotiation &amp; communication</li><li>
Effective problem solving &amp; analysis</li><li>
Effective follow up &amp; coordination</li></ul><br>
<b>
Additional Information</b><p><br>
Must be able to work onsite.</p></div><p></p>

Majid Al Futtaim

<div>
 <p>
  <strong>
   JOB TITLE
  </strong>
 </p>
 <p>
  Associate Manager - Information Technology | MAF Retail | Hypermarket Alexandria
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE SUMMARY
  </strong>
 </p>
 <p>
  The Associate Manager - Information Technology is responsible for providing the highest quality service with excellent customer care in receiving, prioritizing, documenting, and actively resolving requests from our clients in a timely manner. The role holder is also responsible for talking to users on the telephone working in a busy helpdesk environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ROLE PROFILE
  </strong>
 </p>
 <ul>
  <li>
   Provide first level support to all business units on all IT related requests.
  </li>
  <li>
   Provide hotline support during non-office hours, holidays and weekends when required.
  </li>
  <li>
   Coordinate, test and review request for changes identified by MAF Retail staff.
  </li>
  <li>
   Provides support for all IT products and services, which includes answering questions and troubleshooting problems.
  </li>
  <li>
   Determine the most effective manner to resolve user&rsquo;s technical issue.
  </li>
  <li>
   Record required user and problem information in Service Desk tool.
  </li>
  <li>
   Update tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
  </li>
  <li>
   Verify that suggested solutions effectively resolve the users' problems through verbal or email follow up.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   REQUIREMENTS
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Computer Science or equivalent.
  </li>
  <li>
   2-5 years of experience in an IT Department.
  </li>
  <li>
   Experience as an IT help desk or IT support.
  </li>
  <li>
   Experience in network (hardware, software).
  </li>
  <li>
   Highly organized with strong multitasking skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   WHAT WE OFFER
  </strong>
 </p>
 <ul>
  <li>
   At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
  </li>
  <li>
   Work in a friendly environment, where everyone shares positive vibes and excited about our future.
  </li>
  <li>
   Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
  </li>
 </ul>
</div>


Information Technology Associate Manager

Forsa Connect

<p>Apply Now Directly:</p><p>https://forsaconnect.com/job/64</p><p>Position: Pricing Specialist &ndash; Freight Forwarding<br/>Location: Alexandria, Egypt<br/>We are looking for a Pricing Specialist to join our growing team in Alexandria. The ideal candidate will be responsible for preparing competitive freight quotations and managing pricing requests for export shipments (Sea &amp; Air), while ensuring strong coordination with shipping lines, airlines, agents, and overseas partners.<br/>Key Responsibilities</p><ul><li>Prepare accurate and competitive freight quotations for sea and air shipments.</li><li>Handle incoming pricing requests (RFQs) in line with company procedures and KPIs.</li><li>Request and negotiate freight rates with shipping lines, airlines, and international agents.</li><li>Coordinate with overseas offices and partners to obtain international freight rates and local charges.</li><li>Evaluate routing options and pricing strategies to ensure commercial competitiveness and profitability.</li><li>Maintain strong relationships with carriers and partners to secure the best possible rates.</li><li>Utilize internal pricing systems and tools to deliver timely and high-quality quotations.</li><li>Monitor market trends, carrier updates, and industry changes affecting pricing.</li><li>Collaborate with internal teams to support business development and customer requirements.</li></ul><p>Requirements</p><ul><li>0&ndash;2 years of experience in freight forwarding, sea logistics, or freight pricing/RFQ management. (fresh graduates are encouraged to apply)</li><li>Strong knowledge of international freight forwarding and sea freight products.</li><li>Excellent organizational and analytical skills with strong attention to detail.</li><li>Ability to manage multiple requests and meet deadlines in a fast-paced environment.</li><li>Strong communication and negotiation skills with carriers and partners.</li><li>High level of IT literacy, especially MS Excel and pricing tools.</li><li>Fluent in Arabic and English (written and spoken).</li><li>Customer-oriented mindset with proactive problem-solving abilities.</li></ul><p>Benefits</p><ul><li>Professional and supportive working environment</li><li>Opportunity to grow within the shipping and logistics industry</li><li>Health and social insurance.</li></ul><p>If you are ambitious, proactive, and ready to build a successful career in logistics, we would be pleased to hear from you.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Pricing Specialist

Concentrix

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Specialist I, Governance, Risk and Compliance
 <br/>
 <br/>
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 <br/>
 <br/>
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 <br/>
 <br/>
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
 <br/>
 <br/>
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 <br/>
 <br/>
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 <br/>
 <br/>
 Join us and be part of this journey towards greater opportunities and brighter futures.
 <br/>
 <br/>
 <strong>
  Role Description
  <br/>
  <br/>
 </strong>
 We are seeking a professional with
 <strong>
  3&ndash;5 years of experience
 </strong>
 in Information Security Risk Management to support global business operations and third-party engagements. This role involves driving risk management activities, conducting assessments, supporting audits, and ensuring compliance with contractual, regulatory, and company standards.
 <br/>
 <br/>
 The ideal candidate will balance technical expertise with business acumen, think creatively to solve problems, and build strong relationships across teams while maintaining a proactive, &ldquo;ready-to-act&rdquo; attitude.
 <br/>
 <br/>
 <ul>
  <li>
   Responsibilities:
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and manage Information Security Risk Management activities across internal business units and third parties.
  </li>
  <li>
   Maintain and continuously improve Concentrix&rsquo;s risk management frameworks.
  </li>
  <li>
   Conduct and support risk assessments for business teams and external partners.
  </li>
  <li>
   Deliver training and awareness programs on risk management practices.
  </li>
  <li>
   Interpret contractual and regulatory requirements to align with risk management strategies.
  </li>
  <li>
   Develop and maintain documentation, policies, and procedures related to risk management.
  </li>
  <li>
   Support and manage both internal and external risks.
  </li>
  <li>
   Respond to client audits, reviews, and assessments with timely and structured methodologies.
  </li>
  <li>
   Communicate risks, vulnerabilities, and findings effectively to senior management and stakeholders, ensuring closure and governance of identified issues.
  </li>
  <li>
   Complete all assigned, mandatory training within the timeframe provided
  </li>
  <li>
   Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountability
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Drive risk management activities at the location level and across global engagements.
  </li>
  <li>
   Ensure frameworks and processes remain aligned with business, regulatory, and contractual obligations.
  </li>
  <li>
   Act as a key liaison between business teams, support teams, and external stakeholders during audits and assessments.
  </li>
  <li>
   Provide clear reporting and tactical influence to leadership regarding risk exposure and mitigation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree (preferred, ideally in Computer Science, Information Security, Risk Management, or related field).
  </li>
  <li>
   Experience: 3&ndash;5 years of hands-on experience in security, privacy, and compliance risk management.
  </li>
  <li>
   Certifications (preferred): CISSP, CISA, CRISC, CISM, HCISPP, CIPP/IT, or other professional security/privacy credentials.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Candidate Profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical and problem-solving skills with the ability to balance risk vs. business opportunity.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Collaborative team player with a proactive, adaptable mindset.
  </li>
  <li>
   Detail-oriented, organized, and able to manage multiple priorities under pressure.
  </li>
 </ul>
</div>


Specialist I, Governance, Risk and Compliance

KOMET INSTITUT

<p>We're looking for a <b>Social Media Specialist</b> who can plan, execute, and optimize social media content across multiple platforms. This role requires a strong understanding of content strategy, audience behavior, platform algorithms, and performance analysis.</p><p>You'll work closely with content creators, designers, and marketing managers to grow brand presence, engagement, and conversions.</p><p>&mdash;&mdash;</p><p><b>Key Responsibilities:</b></p><ul><li>Manage and publish content across social media platforms (Instagram, Facebook, TikTok, Linkedin, etc.)</li></ul><ul><li>Plan monthly content calendars aligned with marketing goals.</li></ul><ul><li>Write engaging captions and adapt tone of voice per platform.</li></ul><ul><li>Monitor comments, messages, and engagement (or coordinate with moderation teams)</li></ul><ul><li>Analyze performance metrics and provide actionable insights.</li></ul><ul><li>Stay up to date with social media trends, features, and algorithm changes.</li></ul><ul><li>Coordinate with designers, video editors, and content creators.</li></ul><ul><li>Support paid campaigns with organic content optimization.</li></ul><p>&mdash;&mdash;</p><p><b>Requirements:</b></p><ul><li>Bachelor's degree in Marketing, Media, Communications, or related field (preferred)</li></ul><ul><li>2-4+ years of experience as a Social Media Specialist or similar role.</li></ul><ul><li>Strong understanding of social media platforms and content tormats.</li></ul><ul><li>Excellent written communication skills.</li></ul><ul><li>Strong organizational and time-management skills.</li></ul><ul><li>Ability to work in a fast-paced environment.</li></ul><p>Job Type: Full-time</p><p>Pay: E&pound;1.00 - E&pound;2.00 per month</p><p>Application Question(s):</p><ul><li>We must fill this position urgently. Can you start immediately?</li><li>If immediate start is not possible, how many days until you can join?</li><li>What is your current salary?</li></ul><p>Experience:</p><ul><li>Social Media : 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Social Media Specialist

<div></div><div><div><div><div><div><div><b>Contract Type:</b></div></div>
</div><div><div><div>Brick and Mortar</div></div>
</div></div></div><div><div><div><div><div><b>Location:</b></div></div>
</div><div><div><div>Alexandria - Alexandria Governorate
</div></div></div></div></div><div><div><div><div><div><b>Date Published:</b></div></div>
</div><div><div><div>03-10-2026</div></div>
</div></div></div><div><div><div><div><div><b>Job ID:</b></div></div>
</div><div><div><div>REF40734Z</div></div>
</div></div></div><div></div><div><div><div><p>Company Description:</p>
<p><b>Sutherland</b> is a global leader specializing in <b>AI</b>, <b>automation</b>, <b>cloud engineering</b>, and <b>advanced analytics</b> to drive <b>digital transformation</b> and provide scalable business solutions for top-tier brands worldwide.</p>
<p>With a strong emphasis on <b>digital engineering services</b>, we deliver <b>innovative technologies</b> and <b>business process excellence</b>, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of <b>363 independent inventions</b>, including <b>250 AI-based solutions</b> with <b>patents</b> in key technologies that continuously enhance business operations and transform user experiences.</p>
<p>Sutherland&rsquo;s cutting-edge solutions are delivered through a seamless <b>&quot;as-a-service&quot; model</b>, enabling rapid innovation and supporting sustainable business growth.</p>
</div><div><p>Job Description:</p>
<p>This is a full-time on-site role located in <b>Alexandria</b> for a <b>Customer Service Specialist</b>. In this role, the Customer Service Specialist will be responsible for delivering <b>exceptional customer support</b>, addressing inquiries, resolving issues, and maintaining high levels of <b>customer satisfaction</b>.</p>
<p>Your <b>day-to-day responsibilities</b> will include:</p>
   <ul><li>Handling customer interactions with <b>efficiency</b> and <b>empathy</b>.</li>
  <li>️ Providing <b>tailored solutions</b> to meet customer needs.</li>
   <li>Ensuring a <b>positive customer experience</b> through <b>effective communication</b> and <b>professional phone etiquette</b>.</li>
</ul><p>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!</p>
</div><div><p>Qualifications:</p>
   <p><b>We&rsquo;re Hiring Talented People!</b>   
<br>
<b>Fresh Grads &amp; Dropouts</b> are welcome to apply!   </p>
   <p><b>What we&rsquo;re looking for:</b>
</p><p>✅ <b>Fluency in English</b> is a MUST! (B2/C1 level)     <br>
✅ Strong skills in <b>Customer Service</b> &amp; <b>Customer Support</b>   
<br>
✅ Proven ability to <b>enhance Customer Satisfaction</b> &amp; <b>Customer Experience</b>   
<br>
✅ <b>Problem-solving</b>, <b>active listening</b>, &amp; <b>attention to detail</b>     
<br>
✅ Experience in a <b>customer-facing role</b> and familiarity with <b>CRM tools</b> is a plus!   ️<br>
✅ <b>Flexibility</b> with <b>night &amp; overnight shifts</b> is essential   <br>
✅ Proficiency in <b>professional phone etiquette</b> &amp; <b>communication techniques</b> is a plus     </p>
   <p>If you&rsquo;re passionate about making a difference and love helping customers, we want YOU!   </p>
</div><div><p>Additional Information:</p>
<p>All your information will be kept confidential according to EEO guidelines.</p></div></div></div></div><p></p>

Customer Service Representative

Explore 56+ It support specialist in Alexandria this March. Find roles across top companies and apply now to boost your career.

56 it support specialist jobs In Alexandria

GTI Lead | Help Desk | Smouha | Onsite

GTI Lead | Help Desk | Smouha | Onsite

Information Technology Associate Manager

Pricing Specialist

Specialist I, Governance, Risk and Compliance

Social Media Specialist

Customer Service Representative