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key account operation manager

Altis CRO

<div>
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Planning, managing, and coordinating the sponsor company&rsquo;s operations end-to-end,
 </li>
 <li>
 Maintaining regular communication with sponsors and managing meeting and reporting processes,
 </li>
 <li>
 Conducting operational budget planning, cost control, and financial tracking,
 </li>
 <li>
 Improving operational processes and increasing efficiency and quality standards,
 </li>
 <li>
 Managing operation-related teams and monitoring their performance,
 </li>
 <li>
 Providing regular reports to senior management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Preferably has managerial experience in healthcare, clinical research, or similar operational structures,
 </li>
 <li>
 Experienced in operations management, budgeting, and financial processes,
 </li>
 <li>
 Competent in sponsor management and stakeholder communication,
 </li>
 <li>
 Strong analytical thinking skills with excellent planning and organizational abilities,
 </li>
 <li>
 High leadership, team management, and decision-making skills,
 </li>
 <li>
 Advanced communication and representation abilities,
 </li>
 <li>
 Proficient in MS Office applications,
 </li>
 <li>
 Able to adapt to a fast-paced work environment and manage multiple tasks simultaneously.
 </li>
 <li>
 Having experience as a Site Coordinator or CRA (Clinical Research Associate).
 </li>
 </ul>
 
 
</div>

Key Account Operation Manager

Straumann Group

<div>Key Account Manager &ndash; Connected Customer Solutions (CCS) 
Location: Turkey 
Department: Connected Customer Solutions (CCS) 
Company: Straumann Group<h3 class="jobSectionHeader">
About Straumann Group</h3>
The Straumann Group is a global leader in tooth replacement and orthodontic solutions. We are inspired by our purpose to unlock the potential of people&rsquo;s lives, shaping smiles through cutting-edge innovation, world-class products, and continuous education for dental professionals.<h3 class="jobSectionHeader">
Position Summary</h3>
We are seeking a results-driven and strategically minded Key Account Manager &ndash; Connected Customer Solutions (CCS) to manage and grow a portfolio of strategic customers through a hybrid engagement model combining digital, remote, and field collaboration. In this role, you will be responsible for building long-term partnerships with key clinics, labs, and customers, driving revenue growth, and ensuring an exceptional end-to-end customer experience across Straumann&rsquo;s full portfolio of solutions.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>Own and develop strategic relationships with assigned key accounts, ensuring long-term partnership and business growth.</li><li>Drive revenue growth by identifying cross-selling, upselling, and portfolio expansion opportunities across Straumann solutions.</li><li>Develop and execute account plans aligned with commercial objectives and customer needs.</li><li>Engage customers through a hybrid approach (remote engagement, digital channels, and coordinated field activities).</li><li>Collaborate closely with Field Sales, Clinical Education, Marketing, Customer Service, and Operations teams to deliver seamless customer solutions.</li><li>Lead customer business reviews, performance tracking, and opportunity pipeline management.</li><li>Maintain accurate forecasting, opportunity tracking, and customer engagement records in CRM systems.</li><li>Monitor market trends, customer insights, and competitor activities to support strategic decision-making.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Requirements</h3><ul><li>Bachelor&rsquo;s degree in Business, Health Sciences, Biomedical Engineering, or a related field.</li><li>3&ndash;6 years of experience in key account management, sales, or commercial roles (healthcare / medical device experience preferred).</li><li>Strong strategic thinking, negotiation, and stakeholder management skills.</li><li>Proven ability to manage complex customer portfolios and drive commercial growth.</li><li>Excellent communication, presentation, and relationship-building capabilities.</li><li>Customer-centric mindset with strong analytical and planning skills.</li><li>Fluent in Turkish; English is an advantage.</li></ul><h3 class="jobSectionHeader">
What We Offer</h3><ul><li>Opportunity to manage strategic accounts within a globally recognized premium healthcare brand.</li><li>Dynamic, collaborative, and digitally enabled commercial environment.</li><li>Continuous learning opportunities through Straumann Academy and leadership development programs.</li><li>Competitive salary, performance incentives, and benefits.</li><li>Career growth opportunities within a global organization.</li></ul></div>

Key Account Manager - Connected Customer Solutions

Dayco

<div>
 We are seeking a talented Key Account Manager for Turkey, based in Istanbul (Turkey) to join our Sales team at Dayco.
 
 
 
 Summary of the position:
 
 
 
 The Key Account Manager (KAM) is responsible for managing and expanding strategic relationships with Tier 1 and Tier 2 customers across the country. This pivotal role is responsible for owning and executing the comprehensive sales strategy for our most valuable clients, focusing on sustainable revenue growth, exceptional customer satisfaction, and deep, long-term engagement
 
 
 
 Main duties &amp;responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement tailored sales strategies for a portfolio of high-value Tier 1 and Tier 2 accounts to maximize revenue potential and market share.
 </li>
 <li>
 Cultivate and maintain robust, long-term partnerships with key decision-makers and stakeholders within client organizations.
 </li>
 <li>
 Drive aggressive sales growth, improve profitability, and increase market share within the region by optimizing sales channels and team effectiveness.
 </li>
 <li>
 Drive predictable and accelerated revenue growth by identifying new opportunities, negotiating complex deals, and securing contract renewals and expansions.
 </li>
 <li>
 Utilize market intelligence to ensure high forecast accuracy, adapting strategies proactively to market shifts and competitive dynamics.
 </li>
 <li>
 Work closely with marketing, product management, and supply chain teams to ensure regional needs are met and commercial strategies are fully supported.
 </li>
 <li>
 Ensure the highest levels of customer satisfaction and retention by acting as a trusted advisor and coordinating internal resources to meet client needs effectively.
 </li>
 <li>
 Manage the entire sales life cycle from initial contact through closing, ensuring alignment with company goals and targets.
 </li>
 <li>
 Meet or exceed account growth and retention targets
 </li>
 <li>
 Act as the primary point of contact for strategic clients, understand their needs and business objectives; provide tailored solutions
 </li>
 <li>
 Build and nurture long-term relationships with decision-makers and stakeholders
 </li>
 <li>
 Conduct regular business reviews, performance reporting, and forecasting
 
 
 </li>
 </ul>
 
 Requirements and Skills
 
 
 :
 
 
 
 <ul>
 <li>
 Based in Istanbul, Turkey
 </li>
 <li>
 Minimum 4/5 years of experience in commercial roles, preferably in the Automotive Aftermarket and/or in Turkey.
 </li>
 <li>
 Fluency in English
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, Economics, or a related field.
 </li>
 <li>
 Strong analytical skills to interpret sales data, market trends, opportunities and competitive landscape
 </li>
 <li>
 Proven ability to build and maintain strong customer relationships and influence key stakeholders
 </li>
 <li>
 Strong negotiation and commercial acumen
 </li>
 <li>
 Strong project management capabilities
 </li>
 <li>
 Excellent communication skills (written and verbal)
 </li>
 <li>
 Proven leadership skills to lead business reviews and drive follow-up actions
 </li>
 <li>
 Demonstrated experience managing a P&amp;L and consistently achieving or exceeding targets
 </li>
 <li>
 Strong proficiency with commercial systems and sales tools, including: CRM platforms, ERP systems and Sales forecasting &amp; reporting tools (Excel, Power BI or similar).
 </li>
 <li>
 Solid understanding of key commercial and financial concepts, including: Net Sales (NS), Net Margin (NM) &amp; Contribution Margin (CM), EBITDA, Statement of Work (SOW) and Days Sales Outstanding (DSO)
 
 
 </li>
 </ul>
 
 More information:
 
 
 
 <ul>
 <li>
 Contract Type: Permanent position
 </li>
 <li>
 Workplace: Full remote, based in Istanbul (Turkey)
 
 
 </li>
 </ul>
</div>

Key Account Manager Turkey

ZENNIO AVANCE Y TECNOLOGÍA

<div>Let's build the future together!
We are more than 500 professionals dedicated to the design and manufacture of KNX home automation products for homes, hotels, and buildings. Our more than 19 years of solid experience currently position us as one of the most innovative international manufacturing companies, with a presence in 117 countries around the world
Working at Zennio means working in a young, international, and high-performance technology company that offers an ideal environment for those who want to have a real impact on the growth of an organization and wish to take on challenging projects. It also means teamwork, a good atmosphere, and camaraderie!&zwj;&zwj;
Reporting to Regional Key Account Manager-ME, your goel is to get Zennio specified and approved as vendor for Home Automation, GEMS and LCS with the below stake holders: Real Estate Developers Government/Semi Government Entities, Local Hotel Operators and MEP Consultants &amp; ID.
You will be responsible for:<ul><li>
Build a strong relationship with all the above stake holders to generate the leads and build the pipeline to support the Sales team to be aligned with Local Sales team to ensure to collaborate together to support them with the approval from the stake holders</li><li>
Manage the existing key accounts and support them with all their needs</li><li>
Regular report &amp; review with the Regional Sales Director, Sales Manager apart from the Regional Key Account Manger to get aligned and to align on the strategies</li></ul>
Prerequisites:<ul><li>
Educational Background: A university degree with at least 2 years of professional experience in a customer-facing or technical sales role.</li><li>
Industry Experience: Prior exposure to the building material sector is a strong advantage.</li><li>
Proven Track Record: You&rsquo;ve handled key accounts, worked with senior stakeholders, and delivered measurable results.</li><li>
Excellent Communicator: Proficiency in spoken and written English is a must&mdash;you&rsquo;ll be presenting to industry experts and senior executives.</li><li>
Autonomy and Drive: You&rsquo;re a self-starter who takes initiative, works independently in the field, and thrives under minimal supervision.</li><li>
CRM Fluency: You&rsquo;re comfortable managing your workflow and reporting through CRM systems</li><li>
A high level of Spanish is a plus.</li></ul>
The advantages of working at ZENNIO?
Fixed annual salary + variable
Permanent contract.
Turkey Office
Work-time flexibility .Adapt your schedule to suit your needs every day.
&zwj;&zwj; Excellent work environment.
Special employee discounts: you too can live in a smart home!
Welcome pack: feel the Zennio brand from day one with our coolest merchandise.</div>

Key Account Manger

MONETA İnsan Kaynakları & Yönetim Danışmanlık

<div>
 
 Moneta is looking for an &ldquo;E-commerce Key Account Manager&rdquo; for our global business partner.
 
 
 
 
 
 
 External:
 
 
 
 Consumers are more and more connected, and online purchasing is one the top 10 usages of Internet.
 
 
 When it comes to shopping, consumers are either purchasing products online or preparing their off-line purchase with information/offers available online (
 
 ROPO:
 
 
 Research Online Purchase Offline
 
 ).
 
 
 
 
 
 
 Internal:
 
 
 
 Top Customers Portfolio evolution (Volumes of Today, Volumes of Tomorrow)
 
 
 Group maturity is growing with regards to the eCommerce organization =&gt; eCommerce teams (see Annexe) + monthly SteerCo have been created in each market to drive the evolution of online business
 
 
 Market eKAMs are part of Market Sales Team, are in carge of development of online sales and are accountable of establishing/maintening relationship with other community (Market Digital Marketing / Market Supply Chain leader / Group eCommerce Community)
 
 
 New Comers + Evolution of Business Model of Customers traditional New skills / actions to be done
 
 <ul>
 <li>
 Accessibility of products on Digital Shelves (Contract / Terms &amp; Conditions / Operations)
 </li>
 <li>
 Attractivity of products/categories on Digital Shelves (Content / recommendations / questions)
 </li>
 <li>
 Visibility of products in each eRetail Touchpoint (Merchandizing / Cross Selling / Promotions)
 </li>
 <li>
 Sell out activation (Retail Media / Data Driven Marketing / Online Promotions)
 </li>
 </ul>
 
 
 
 
 
 Strategic Tasks:
 
 
 
 Online Market Assessment,
 
 aka Where to play / How to Play
 
 :
 
 <ul>
 <li>
 Identification of the main eRetailers of Today and Tomorrow
 </li>
 <li>
 Winning / Accessible / Compatible assessment of each eRetailers
 </li>
 <li>
 Develop eCommerce Sales Roadmap taking into account channel conflict mitigation plan
 </li>
 </ul>
 
 Develop a long-term trust relationship with selected Pure Players by:
 
 <ul>
 <li>
 Developing value creation on both side
 </li>
 <li>
 Piloting the maximum profitable global development of our commercial activities
 </li>
 <li>
 Organizing, at least one a year, TOP2TOP meeting with key customers
 </li>
 </ul>
 
 Manage the relationships with customers in a win-win collaboration, by acquiring a deep understanding of key customer needs and requirements
 
 <ul>
 <li>
 Ensure the correct products and services are delivered to customers in a timely manner
 </li>
 <li>
 Resolve any issue faced by customers and deal with complaints to maintain trust
 </li>
 <li>
 Follow financing issues and manage risks (Payment/Coface insurance &hellip;)
 </li>
 </ul>
 
 
 
 
 
 Operational Tasks:
 
 
 
 Optimize our Revenues &amp; Profit :
 
 <ul>
 <li>
 Successfully negotiate Annual Trade Terms contract
 </li>
 <li>
 Create a Yearly Key Account Plan by categories
 </li>
 <li>
 Build a Joint Business Plan with the Pure Players
 </li>
 <li>
 Maintain a good balance between the regular and promotional business
 </li>
 <li>
 Optimize the costs and return on investments (head of gondola, leaflets, demo, POS material, etc...)
 </li>
 </ul>
 
 Forecast sales
 
 <ul>
 <li>
 Specific product/category forecast based on Customer activity / Seasonality of Market
 </li>
 <li>
 Trend and needs / category &amp; keys products
 </li>
 </ul>
 
 Ease the collaboration between Customers and e-Category Managers / Data Analysts
 
 <ul>
 <li>
 Binomial aligned to manage the relationship with the customer
 </li>
 <li>
 Clear roles &amp; responsibilities defined within the binomial
 </li>
 <li>
 Clear, regular &amp; shared fed back within the binomial &amp; with others KAM / Cat Man
 </li>
 </ul>
 
 Act as a Subject Matter Expert for other eRetailers (Click-n-Mortars) if not directly in charge of those accounts
 
 
 Deliver incremental contribution using incentives, initiatives, commitment programs and marketing activities
 
 
 Monitor and report weekly/monthly to the E-commerce Sales Manager
 
 <ul>
 <li>
 Inform regularly all services (IKAM ,Sales team, Sales Administration, Supply Chain , Finance, Marketing)
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 D
 
 egree in Commerce, Marketing or Business Administration,
 </li>
 <li>
 At least 3-5 years of experience in on-line sales and digital marketing as part of a consumer product company,
 </li>
 <li>
 Excellent communication skills in English,
 </li>
 <li>
 Good trade knowledge of his/her environment (competition, brands, innovation, digital breakthrough)
 </li>
 <li>
 Advanced level of MS Office Applications,
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills
 </li>
 </ul>
 
 
</div>

E-commerce Key Account Manager

Sanofi

<div>Location: Istanbul
About the job
Reporting to the EM&amp;S Middle East Regional Supply Chain Manager, the Key Accounts Manager operates within the External Manufacturing &amp; Supply perimeter for KSA, Turkey, South Africa, and Egypt. This role supports the achievement of business objectives across the EM&amp;S Regional perimeter and ensures full adherence to HSE requirements and internal control standards.
Main responsibilities: 
Acting as the strategic link between markets, external manufacturers, and internal stakeholders, the EM&amp;S Key Account Manager is responsible for building and maintaining strong relationships across the region. The role supports the implementation of innovative solutions and manages key contract processes including compliance, updates, and price reviews to enhance collaboration and ensure effective partnership management.
Key Account Management:<ul><li>
Build and develop CMO management plans to ensure strong collaboration and secure operational performance</li><li>
Establish and maintain close relationships with key partners in External Manufacturing region, including external Manufacturers and third parties</li><li>
Ensure consistent CMO governance, performance standards, and ways of working across all countries within the regional perimeter.</li><li>
Identify operational gaps and work cross-functionally to implement solutions to ensure supply reliability and stakeholder alignment</li><li>
Manage and review contracts with CMOs across the region, ensuring compliance, performance commitments, and alignment with business priorities</li><li>
Track and implement price revisions, monitor Guaranteed Added Value (GAV), and ensure compliance with agreed terms to optimize performance</li><li>
Lead actions that improve transparency, knowledge flow, and collaboration across stakeholders</li><li>
Prepare monthly review meetings with CMO to ensure a transparent collaboration and aligned decision making</li><li>
Ensure data accuracy and reliability of MARS data, acting as the key user for the scope</li><li>
Provide data reporting and analysis for the perimeter to support performance monitoring and KPI tracking</li></ul>
Supply Chain:
1. Demand Management &amp; Planning<ul><li>
Implement processes to optimize production flow and inventory levels.</li><li>
Ensure reliable market demand and highlight significant changes.</li><li>
Challenge market demand and develop a detailed understanding of demand drivers.</li><li>
Plan monthly product requirements at External Manufacturing sites, both short- and long-term.</li><li>
Prioritize according to capacity constraints and proactively identify risks and opportunities.</li><li>
Maintain an Out-of-Stock (OOS) valuation projection, identify risks, and build mitigation plans.</li><li>
Achieve OOS targets.</li></ul>
2. Logistics Operations<ul><li>Leverage relevant tools (Kinaxis, SAP, or others) to support operations and ensure reliable data accuracy.</li><li>Maintain system master data and reference creation on MARS database</li><li>Manage toll item ordering, supplier follow-up, and provide support to Customs manager.</li><li>Ensure accurate documentation for finished goods deliveries.</li></ul>
3. Operations Monitoring<ul><li>Implement and monitor Service Level Agreements (SLAs) with all stakeholders.</li><li>Lead initiatives to improve supply chain efficiency</li><li>Define end-to-end supply chain parameters (e.g., MOQ, Lead Time, RSL).</li><li>Ensure alignment of supply parameters with market coverage and inventory valuation targets.</li><li>Review and update production BOMs regularly.</li><li>Calculate CRI to support material planning.</li><li>Monitor ISL to maintain inventory performance.</li></ul>
4. Support &amp; Change Management<ul><li>Support the introduction of new products from External Manufacturing sites.</li><li>Monitor artwork changes and minimize destruction costs.</li><li>Collaborate with internal teams to improve Cost of Goods (COGs).</li><li>Support Industrial Affairs Controlling in budgetary processes.</li></ul>
5. Compliance<ul><li>Comply with internal Code of Ethics, maintaining high professional standards in line with company procedures.</li><li>Demonstrate duty of care toward protecting the company&rsquo;s reputation.</li></ul>
6. Ethical Leadership<ul><li>Take personal accountability by applying experience, training, and company tools to uphold ethical and governance standards relevant to the role (including company policies, procedures, and applicable legal requirements).</li><li>Escalate decisions or seek guidance when personal knowledge or understanding is insufficient.</li></ul>
7. Environmental &amp; Safety Leadership<ul><li>Supporting and complying with company safety rules and procedures.</li><li>Reporting any accidents, incidents, or near-misses&mdash;whether involving personal injury or property damage.</li><li>Assisting in the investigation of accidents to help implement preventive measures.</li><li>Reading and following all safety documentation issued by the company.</li><li>Escalating any uncertainties or concerns to their supervisor or manager.</li></ul>
About you<ul><li>
Education: Bachelor&rsquo;s or master&rsquo;s degree in science, Pharmacy, Chemical Technology, Engineering, Management, or Project Management in healthcare (Supply Chain and Industrial Affairs), or another Master&rsquo;s degree.</li></ul><ul><li>
Experience:</li></ul>
3 years in key account management, commercial management, or pharma, healthcare, or manufacturing.
3 years of experience in supply chain operations, demand planning, or logistics support is highly desirable.
Experience managing contracts, including pricing, adherence, and vendor/supplier monitoring.<ul><li>
Skills:</li></ul>
Technical skills<ul><li>
Proficient in Microsoft Excel</li><li>
Knowledge of SAP (desirable)</li><li>
Strong understanding of pharmaceutical processes</li></ul>
o Expertise in Production Planning and Control (PPC)
o Experience in managing Customer Service Level (CSL) metrics
o Knowledge of Planning Adherence methodologies
o Data analysis &amp; Reporting
Leadership skills
o Ability to lead cross-functional teams
o Ability to make timely decisions and take effective actions
o Strong organizational capabilities (helps in managing teams/projects)
o Proven ability to build and maintain strategic relationships with internal and external stakeholders.
o Excellent communication, negotiation, and cross-functional collaboration skills.
Analytical &amp; Strategic Skills
o Strong logical, analytical, and planning skills
o Good understanding of the pharmaceutical market
o Ability to work effectively in an international environment
o Strong problem-solving skills<ul><li>
Languages:</li></ul>
Fluent English is required; knowledge of other languages is an asset.
At Sanofi, we chase the miracles of science to improve people's lives. We're R&amp;D-driven, AI-powered, and committed to delivering transformative healthcare solutions across the globe.
Why choose us?
Shape the future of medicine and vaccine delivery with cutting-edge technology, ensuring seamless launches and a resilient global supply.<ul><li>Power industry-leading performance by leveraging digital, data, and AI-driven innovation &ndash; at speed and scale.</li><li>Transform lives worldwide by delivering life-changing treatments anywhere, anytime.</li><li>Grow, thrive, and make an impact in a workplace that empowers you to bring your best self every day, with pride.</li><li>Work with AI, robotics, and next-gen automation to redefine global manufacturing and supply.</li><li>Be part of world-first initiatives like our Modulus factory, smart factories, and AI-driven supply chain solutions.</li><li>Help deliver 30+ new product launches by 2030, ensuring patients get treatments faster than ever.</li><li>Develop new skills, explore cross-functional roles, and work in an environment that values growth and discovery.</li><li>Every year, we distribute over 4 billion units of medicines and vaccines, ensuring people worldwide receive the treatments they trust.</li></ul>
#LI-EUR
null</div>

Regional Key Account Manager (Dual Role Supply Chain Support)

SGA Travel

<div>
 Operations Coordinator
 
 
 
 
 📍 Istanbul | Office-Based
 
 
 SGA Travel
 
 
 SGA Travel is a boutique Destination Management Company based in Istanbul, specialising in local, unique and sustainable travel experiences across T&uuml;rkiye. As a Travelife Certified DMC, we work closely with local communities, women-led cooperatives, and responsible suppliers to create meaningful journeys.
 
 
 
 
 
 We are looking for an Operations professional with 3&ndash;5 years of DMC experience who wants to grow into an Operations Manager role within a sustainability-driven international DMC.
 
 
 Key Responsibilities
 <ul>
 <li>
 Prepare and manage tour files and operational documentation
 </li>
 <li>
 Coordinate transportation (vehicles, drivers, schedules)
 </li>
 <li>
 Handle operational reservations and supplier confirmations
 </li>
 <li>
 Maintain supplier data and services in Ezus
 </li>
 <li>
 Act as the bridge between guides, suppliers, and the office
 </li>
 <li>
 Ensure smooth, accurate, and sustainability-conscious operations
 
 </li>
 </ul>
 What We&rsquo;re Looking For
 <ul>
 <li>
 3&ndash;5 years&rsquo; experience in a travel agency or DMC
 </li>
 <li>
 Strong English communication skills
 </li>
 <li>
 Organised, detail-oriented, solution-driven
 </li>
 <li>
 Confident with reservation/operation systems (Ezus is a plus)
 </li>
 <li>
 Motivated to grow into a leadership role
 </li>
 <li>
 Genuine interest in responsible tourism
 
 </li>
 </ul>
 What We Offer
 <ul>
 <li>
 High operational ownership in a growing boutique DMC
 </li>
 <li>
 Direct collaboration with senior management
 </li>
 <li>
 Clear long-term growth path
 </li>
 <li>
 Active involvement in sustainability-led operations
 </li>
 </ul>
 
 
 
 
 If you are passionate about operations and want to grow with a purpose-driven DMC, we would love to hear from you.
 
</div>

Operations Coordinator

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