customer service representative

(csr) inbound customer service taxi dispatch/limo dispatch Jobs in Lahore

csr & social media inquiries handler Jobs in Lahore

csr & social media inquiries handler

csr - customer support - customer service representative - night Jobs in Lahore

l2 csr

VOLTRO By Falkenherz

Job Description: Operations &amp; Support (L2) Department: Operations Reports To: Head of Operations / BU Head Location: Local (On-site)Role Overview The Operations &amp; Support (L2) role is responsible for managing day-to-day technical operations while ensuring timely and SLA-compliant support delivery across customer accounts. This position bridges field operations and technical support by overseeing technicians, hardware lifecycle management, and advanced troubleshooting across hardware and software platforms. The role requires strong hands-on knowledge of IoT hardware, telematics devices, SIM management, and FAMS platforms. The individual will act as the escalation point for L2 support issues and ensure smooth coordination between field teams, L3 technical teams, and account management.Key ResponsibilitiesA. Operations ManagementManage and coordinate on-field technicians and installation schedules. Oversee device installations, replacements, removals, and maintenance activities. Ensure quality control of field deployments and service standards. Manage SIM inventory, allocation, activation, and deactivation. Handle hardware procurement planning and stock management. Maintain accurate inventory records (devices, accessories, SIMs, etc.)Perform hardware configuration and pre-deployment setupEnsure proper documentation of installations and asset taggingManage customer account creation, device mapping, and configuration in FAMS platformsB. Technical Support (L2)Ensure SLA compliance for all assigned support tickets Monitor and manage ticket queues (L1, L2, L3) Perform advanced troubleshooting for hardware and software-related issues Analyze recurring technical problems and propose corrective actions Assign and prioritize tickets based on severity and business impact Route tickets to L3, Account Managers, or other internal stakeholders as required Provide technical guidance to L1 support team Conduct root cause analysis for escalated incidents Ensure proper ticket documentation and resolution notesCoordinate with Account Managers on customer-related escalations Liaise with Procurement for hardware and SIM requirements Work with Technical/L3 teams on complex system issues Support finance/admin with asset reconciliation when requiredRequired Skills &amp; Competencies Strong understanding of IoT / telematics hardware and installation processes Good knowledge of SIM management and telecom coordination Hands-on experience with hardware troubleshooting (GPS devices, sensors, trackers, etc.) Strong software troubleshooting capabilities Familiarity with SaaS platforms and ticketing systems Ability to manage technicians and field teams Strong analytical and problem-solving skills Excellent organizational and coordination abilities Ability to work under SLA-driven environmentsExperience &amp; Qualifications 3&ndash;5 years of experience in technical operations or L2 support role Experience in IoT, telematics, fleet management, or SaaS-based platforms preferred Diploma or Bachelor&rsquo;s degree in Engineering, IT, or related field preferredKey Performance Indicators (KPIs) SLA compliance rate Ticket resolution time Installation turnaround time Device uptime percentage Stock accuracy &amp; inventory control Reduction in recurring technical issuesPay: Rs150,000.00 - Rs170,000.00 per monthWork Location: In person

L2 CSR

Luminey

Customer Support Representative (CSR)Company: Bin Khalid Group (BKG) Location: Bahria Town, Lahore Job Type: Full-Time (Onsite) Experience Required: 3&ndash;5 YearsBin Khalid Group (BKG) is seeking a professional and customer-oriented Customer Support Representative (CSR) to become part of our growing team. The selected candidate will play a key role in managing customer communications, resolving queries efficiently, and ensuring a positive customer experience through timely and effective support services.Key Responsibilities<ul><li>Respond to customer queries via phone calls, emails, and face-to-face interactions</li><li>Address customer concerns and complaints professionally while ensuring prompt resolution</li><li>Maintain detailed and accurate records of customer communications, feedback, and transactions</li><li>Follow up with customers to confirm issue resolution and overall satisfaction</li><li>Collaborate with internal departments to resolve customer-related matters effectively</li><li>Build and maintain strong relationships with clients through exceptional service</li><li>Ensure high standards of customer engagement and support at all times</li></ul>Requirements<ul><li>3&ndash;5 years of experience in Customer Support or a similar CSR role</li><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and customer service abilities</li><li>Effective problem-solving and multitasking capabilities</li><li>Proficiency in CRM software and MS Office applications</li><li>Bachelor&rsquo;s degree will be preferred</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional and collaborative onsite working environment</li><li>Career growth and professional development opportunities</li><li>Supportive team culture with continuous learning opportunities</li></ul>Share your resume on this link : https://paypeople.app/#/Careers/jobs?id=5eb72e61-4a4b-48be-a269-65ab42deb8cc&amp;cid=8788Work Location: In person

Customer Support Representative (CSR)

Alpha logistics LLC

We are looking for customer Support officer for our company for UK based energy campaignLocation is abid majeed road lahore canttShift timing: evening shift 2pm till 9:30pmWorking days monday to FridayFresh and experienced both can apply.Age limit: no age limitEducationIntermediate (preffered)Job Types: Full-time, Part-time, FresherPay: Rs23,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>share your resume on whatsapp 03000-251234 for the position of CSR</li></ul>Work Location: In person

Fresh staff required (female)

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><div>

Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we&rsquo;re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.

Position Purpose

The Termed Collections Specialist (L2) is responsible for the systematic reconciliation and collection of outstanding balances associated with expired or matured contract terms. This role focuses on active customers, ensuring that previous contract liabilities are cleared to maintain account health and support ongoing business relationships. The L2 Specialist follows established workflows to resolve high-volume, routine billing discrepancies.<h3 class="jobSectionHeader"> 

Key Responsibilities 
 
1. Active Account Outreach</h3>
<ul><li>Execute high-volume outbound communication (calls and emails) to active clients regarding past-due balances.</li>
<li>Deliver professional, service-oriented payment reminders that align with company brand standards.</li>
<li>Provide customers with necessary documentation, such as final invoices or statements of account.</li>
</ul><h3 class="jobSectionHeader">2. Foundational Reconciliation</h3>
<ul><li>Review accounts to ensure that end-of-term charges (e.g., usage true-ups or equipment returns) are billed according to the standard contract.</li>
<li>Research and resolve basic billing errors, preventing the customer from closing out a prior-term balance.</li>
<li>Update the CRM/ERP system with accurate contact information and detailed interaction history.</li>
</ul><h3 class="jobSectionHeader">3. Dispute Management &amp; Escalation</h3>
<ul><li>Identify and document customer disputes regarding end-of-term fees.</li>
<li>Resolve common, low-complexity inquiries independently using the approved Job Matrix guidelines.</li>
<li>Escalate complex disputes, high-dollar reconciliation issues, or sensitive &quot;at-risk&quot; accounts to Level Management.</li> 
</ul>
<div><div><div><div>Competency</div><div> 

Requirement</div></div><div> 
<div>
Education</div><div> 

High School Diploma or GED required; Associate's degree preferred.</div></div><div> 
<div>
Experience</div><div> 

1 year in Customer Service, Billing, or Accounts Receivable.</div></div><div> 
<div>
Tech Proficiency</div><div> 

Basic Excel skills (sorting, data entry) and experience with CRM software.</div></div><div> 
<div>
Communication</div><div> 

Strong verbal and written skills with a focus on de-escalation.</div></div><div> 
<div>
Core Ability</div><div> 

Must be able to follow strict Standard Operating Procedures (SOPs).</div></div> 
</div>
</div></div></div><div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Collections Specialist

London Aesthetics & Rejuvenation Centre

Location: DHA Phase 3, Lahore London Aesthetics &amp; Rejuvenation CentreWe are looking for a confident and well-spoken Female CSR to join our team at London Aesthetics &amp; Rejuvenation Centre. If you have strong communication skills and a professional attitude, we&rsquo;d love to hear from you!Job Responsibilities:<ul><li>Handle client calls, WhatsApp, and inquiries</li><li>Guide clients about treatments and services</li><li>Manage appointments and follow-ups</li><li>Maintain customer records</li><li>Ensure excellent client dealing and satisfaction</li></ul>Requirements:✅ Female candidate only ✅ Good communication &amp; interpersonal skills ✅ Basic computer &amp; WhatsApp knowledge ✅ Professional and confident personality Freshers can also applyWhat We Offer:Attractive salary package Career growth opportunities Professional work environmentWork Location: In person

Hiring – Female CSR

Location: DHA Phase 4, Lahore Industry: Automobile Experience Required: 2&ndash;5 Years Job Type: Full-TimeJob OverviewWe are looking for a professional and customer-focused Customer Support Representative (CSR) in the automobile industry. The ideal candidate will be responsible for handling customer inquiries, providing accurate information, and ensuring an excellent customer experience.Key Responsibilities<ul><li>Handle customer inquiries via calls, emails, and face-to-face interactions</li><li>Provide accurate information regarding vehicles, services, and company procedures</li><li>Assist customers with bookings, follow-ups, and after-sales support</li><li>Resolve customer complaints in a professional and timely manner</li><li>Maintain proper records of customer interactions and feedback</li><li>Coordinate with sales and service teams for issue resolution</li><li>Ensure high levels of customer satisfaction</li><li>Support daily operational customer service tasks</li></ul>Requirements<ul><li>2&ndash;5 years of experience in customer support (automobile industry preferred)</li><li>Strong communication and interpersonal skills</li><li>Professional and presentable personality</li><li>Good problem-solving and multitasking abilities</li><li>Basic knowledge of MS Office and computer systems</li><li>Ability to work in a fast-paced environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth opportunities in the automobile industry</li><li>Professional and supportive working environment</li><li>Career development and learning exposure</li></ul>Work Location: In person

Customer Support Representative (CSR) – Automobile Industry

AV Private Limited

Job SummaryWe are looking for a professional and customer-focused Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, providing product/service information, and maintaining positive customer relationships through excellent communication and problem-solving skills.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media professionally and promptly.</li><li>Handle customer complaints and provide appropriate solutions within the given time frame.</li><li>Maintain accurate customer records and update information in CRM/HRMS systems.</li><li>Provide complete and accurate information about company products and services.</li><li>Follow communication procedures, guidelines, and company policies.</li><li>Escalate unresolved issues to the relevant department when necessary.</li><li>Meet individual and team performance targets.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Coordinate with internal departments to ensure customer satisfaction.</li><li>Prepare daily and weekly reports related to customer interactions and complaints.</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience in Customer Service, Call Center, or BPO industry is preferred.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and interpersonal skills.</li><li>Ability to multitask and work under pressure.</li><li>Good knowledge of MS Office and CRM software.</li><li>Strong listening and negotiation skills.</li><li>Ability to work in rotational shifts if required.</li></ul>Pay: Rs65,000.00 - Rs70,000.00 per monthWork Location: In person

Explore 9+ L2 csr in Lahore this June. Find roles across top companies and apply now to boost your career.