sales manager

marketing manager

operations manager

finance manager

logistics manager

leasing manager

DUBAI PROPERTIES GROUP LLC

An opportunity has arisen for an Assistant Manager - Leasing to join Dubai Holding Asset Management. The main duties and responsibilities of this role:The role holder is responsible for supporting the Residential Leasing team in business development activities across the residential portfolio for new leases and supporting in the provision of a seamless customer service experience for clients that encourages maximum revenue for the portfolio.Lead Management and Contract Execution<ul><li>Source prospective tenants and generate new leasing leads and negotiate qualified deals from inception to final execution including submission for review.</li><li>Assist the residential team in closing sales deals to ensure achievement of revenue targets set for the department and increase occupancy of the portfolio.</li><li>Prepare proposals for individual and corporate clients for new leases and provide administrative support for registration of clients by coordinating with back-office leasing (AXS) department to ensure preparation of tenancy contracts on time and per terms and conditions to support business opportunities for DHAM.</li><li>Liaise with the tenant and obtain all the documentation, internal approvals as per approved P&P and DOA and update the leasing system.</li><li>Complete the checklist and circulate the documents for approvals prior to signing the lease agreement.</li><li>Develop prospective tenant pipeline in consideration with client profile, financial stability, existing availability of units etc.</li><li>Liaison with PM and Leasing Manager for approvals of new clients and provide excellent customer service and present full product knowledge to the potential clients and ensure maximum customer satisfaction.</li></ul>Client Relationship Management<ul><li>Understand and attend to clients’ needs and provide information on the most suitable real estate space, prices and ensure smooth settlement of customer issues and queries to increase customer satisfaction and retention.</li><li>Develop and maintain relationships with existing and potential customers via meetings, telephone calls, emails and visits to prospect for new business to ensure good clientele database.</li><li>Act as a point of contact for clients – coordinate for the issuance of tenancy contracts, trade licenses and permits, assist in the timely collections of accounts receivables from partners and liaison to reconcile statements and ensure accuracy of billing to provide efficient customer service.</li></ul>Data Management and Market Research<ul><li>Maintain all sales and customer related document as per internal guidelines to ensure ease of retrieval as required. Attend all leases leads generated and prepare the report analysis for Lead generation.</li><li>Check RERA indicator rate and conduct market rent survey to analyse the rent rates for neighbouring properties.</li><li>Gather and analyse market data by using various methods such as social media, telephone, direct mail or face to face customer studies.</li><li>Scan the local markets and update the management to gain a clear understanding of the market.</li></ul>Reporting and other support<ul><li>Prepare and submit monthly reports – call reports, lead generation reports, contract receipt reports, occupancy vs vacancy report, monthly discount and offers report.</li><li>Provide support on leasing systems to all departmental individuals and coordinate automation activities with respective departments.</li><li>Attend leads generated via Lead generation system committing to the KPI and timeframe given without any fail.</li><li>Coordinate with PM team to ensure Re-instatement of Units, by selecting vacant units to be re-instated on monthly basis as required and make it ready for viewing and move in.</li></ul>

Assistant Manager–Leasing

Belresheed Building Contracting

We are seeking to hire a Leasing and Property Management Officer on a full-time basis. The ideal candidate should meet the following requirements:Requirements:&middot; Minimum 4 years of experience in leasing and property management within the UAE.&middot; Valid UAE driving license.&middot; Fluency in Arabic and English, both written and spoken.&middot; Excellent communication, negotiation, and customer service skills.&middot; Strong ability to manage property files and follow up on contracts and related documentation.&middot; Good knowledge of the UAE real estate market.Job Responsibilities:&middot; Marketing and leasing of residential and/or commercial properties.&middot; Following up on lease contracts, renewals, and rent collection.&middot; Coordinating with tenants and property owners.&middot; Preparing periodic reports and submitting them to management.&middot; Following up on maintenance issues, handover, and takeover procedures.Job Type: Full-timeApplication Question(s):<ul><li>Do you have UAE driving license ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>leasing and management real estate: 4 years (Required)</li></ul>Language:<ul><li>Arabic and English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Leasing Executive / Leasing consultant / property leasing / property consultant

Abdulla Al Rostamani Properties L.L.C.

<div>
 Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
 
 
 Abdulla Al Rostamani Properties is a real estate developer having a diversified scope of activities which include property management, project management, and facilities management in addition to trading in properties.
 
 
 
 Job Purpose
 
 
 
 Create, direct and manage all aspects of property management services and functions in order to enhance income and value.
 
 
 
 
 Job Responsibilities
 
 
 
 
 <ul>
 <li>
 Review and endorse Asset Plans for the entire portfolio in accordance with the objectives and senior management directives including the setting and achieving of Key Performance Indicators
 </li>
 <li>
 Create and endorse operational budgets for the entire portfolio and be responsible for their delivery
 </li>
 <li>
 Manage the legal procedures of dispute cases to minimize rent loss
 </li>
 <li>
 Initiate and execute any marketing and promotional plans as set out by the marketing department and the senior management
 </li>
 <li>
 Provide clear and timely operation and management reports to senior management
 </li>
 <li>
 Introduce and roll out best practice property management across the portfolio
 </li>
 <li>
 Assess market intelligence and provide inputs towards client briefs
 </li>
 <li>
 Review and provide inputs towards concept designs to facilitate build to suit developments
 </li>
 <li>
 In conjunction with the Admin Department, ensure setting up / up gradating and implementation of standards, systems, policies and procedure and prepare for ISO readiness for the Leasing and Property Management department - implement and utilize appropriate property management systems and processes including software systems, accounting systems and other business infrastructure for effective management
 </li>
 <li>
 Input into the FM strategy for the property and manage the execution of appropriate facilities management services and regimes for required physical maintenance and operations of assets, including planned maintenance and lifecycle planning in most effective and cost efficient ways
 </li>
 <li>
 Overview tendering process of various FM contracts and prepare recommendation documents
 </li>
 <li>
 Oversee the implementation of effective energy savings programs
 </li>
 <li>
 Work with the line manager to devise and manage a high level strategy to find solutions for current and future CRE requirements and implement the same
 </li>
 <li>
 Work with FMD to identify and provide additional services to group companies and ensure the best presentation of CRE premises to meet the expectation of the business and brand standards
 </li>
 <li>
 Introduce and implement cost optimization measures &ndash; working with FM and Finance)
 </li>
 <li>
 Work with the line manager to devise service charge strategies within different asset class and implement them
 </li>
 <li>
 Ensure that complaints and concerns and occupiers and stakeholders are attended to and resolved as speedily and as satisfactorily as possible
 </li>
 <li>
 Develop leasing / sales strategies and implement them across the portfolio
 </li>
 <li>
 Prepare and execute any marketing and promotional plans as set out by the marketing department and the senior management
 </li>
 <li>
 Collect and provide business and management reports / information in a timely manner
 </li>
 <li>
 Ensure compliance with the internal and external (RERA, DM and DED, and /or other Emirate equivalents) approved policies, rules and regulations to protect company and customer&rsquo;s interest
 </li>
 <li>
 Ensure the effective achievement of functional objectives through the leadership of function &ndash; setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal &ndash; in order to ensure that the highest level of performance is achieved
 
 
 </li>
 </ul>
 
 
 Job Requirements
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor or equivalent in Real Estate or associated field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 More than 5 years in Property Management and Leasing managing similar portfolio
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Competent in Microsoft Office Software
 </li>
 <li>
 Competent in Property Management technology systems and software
 </li>
 <li>
 High level of proficiency in English (spoken and written) / Arabic is an advantage
 </li>
 <li>
 Problem Solving, Judgment, Planning and Organization, Coordinating, Leadership, Initiative, Management Expertise, Persuasiveness, Integrity
 
 
 </li>
 </ul>
 At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
</div>

Senior Area Portfolio Incharge

Al Rostamani International Exchange

<div>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Abdulla Al Rostamani Properties is a real estate developer having a diversified scope of activities which include property management, project management, and facilities management in addition to trading in properties.
<div><div><div><h2 class="jobSectionHeader">
Job Purpose</h2>
</div><div>
Create, direct and manage all aspects of property management services and functions in order to enhance income and value.
</div></div><div><div><h2 class="jobSectionHeader">
Job Responsibilities</h2>
</div><div><ul><li>Review and endorse Asset Plans for the entire portfolio in accordance with the objectives and senior management directives including the setting and achieving of Key Performance Indicators</li>
<li>Create and endorse operational budgets for the entire portfolio and be responsible for their delivery</li>
<li>Manage the legal procedures of dispute cases to minimize rent loss</li>
<li>Initiate and execute any marketing and promotional plans as set out by the marketing department and the senior management</li>
<li>Provide clear and timely operation and management reports to senior management</li>
<li>Introduce and roll out best practice property management across the portfolio</li>
<li>Assess market intelligence and provide inputs towards client briefs</li>
<li>Review and provide inputs towards concept designs to facilitate build to suit developments</li>
<li>In conjunction with the Admin Department, ensure setting up / up gradating and implementation of standards, systems, policies and procedure and prepare for ISO readiness for the Leasing and Property Management department - implement and utilize appropriate property management systems and processes including software systems, accounting systems and other business infrastructure for effective management</li>
<li>Input into the FM strategy for the property and manage the execution of appropriate facilities management services and regimes for required physical maintenance and operations of assets, including planned maintenance and lifecycle planning in most effective and cost efficient ways</li>
<li>Overview tendering process of various FM contracts and prepare recommendation documents</li>
<li>Oversee the implementation of effective energy savings programs</li>
<li>Work with the line manager to devise and manage a high level strategy to find solutions for current and future CRE requirements and implement the same</li>
<li>Work with FMD to identify and provide additional services to group companies and ensure the best presentation of CRE premises to meet the expectation of the business and brand standards</li>
<li>Introduce and implement cost optimization measures &ndash; working with FM and Finance)</li>
<li>Work with the line manager to devise service charge strategies within different asset class and implement them</li>
<li>Ensure that complaints and concerns and occupiers and stakeholders are attended to and resolved as speedily and as satisfactorily as possible</li>
<li>Develop leasing / sales strategies and implement them across the portfolio</li>
<li>Prepare and execute any marketing and promotional plans as set out by the marketing department and the senior management</li>
<li>Collect and provide business and management reports / information in a timely manner</li>
<li>Ensure compliance with the internal and external (RERA, DM and DED, and /or other Emirate equivalents) approved policies, rules and regulations to protect company and customer&rsquo;s interest</li>
<li>Ensure the effective achievement of functional objectives through the leadership of function &ndash; setting individual objectives, managing performance, developing and motivating staff, provision of formal and informal feedback and appraisal &ndash; in order to ensure that the highest level of performance is achieved</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Job Requirements</h2>
</div><div>
Qualifications
<ul><li>Bachelor or equivalent in Real Estate or associated field</li></ul> 

Experience
<ul><li>More than 5 years in Property Management and Leasing managing similar portfolio</li></ul> 

Knowledge &amp; Skills
<ul><li>Competent in Microsoft Office Software</li>
<li>Competent in Property Management technology systems and software</li>
<li>High level of proficiency in English (spoken and written) / Arabic is an advantage</li>
<li>Problem Solving, Judgment, Planning and Organization, Coordinating, Leadership, Initiative, Management Expertise, Persuasiveness, Integrity</li>
</ul>
</div></div></div>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</div>

Key One Realty Group

A assistant property manager is responsible for overseeing the day-to-day operations and management of real estate properties on behalf of property owners. Their role is essential in maintaining and maximizing the value of properties while ensuring the satisfaction of both property owners and tenants.Principal Duties &amp; Responsibilities (Essential Functions)Landlord Relations:<ul><li>Maintain open and transparent communication with property owners.</li><li>Provide regular updates on property performance and financial matters.</li><li>Collaborate with property owners to make informed decisions regarding property management and improvements.</li><li>Address any concerns or requests from property owners promptly and professionally.</li></ul>Tenant Relations:<ul><li>Attract and screen prospective tenants.</li><li>Manage tenant leasing, including the negotiation of lease agreements and renewals.</li><li>Address tenant concerns and maintain positive relationships.</li><li>Enforce lease agreements and property rules.</li></ul>Property Maintenance:&middot; Schedule and oversee routine property maintenance, repairs, and improvements.&middot; Conduct regular property inspections to identify issues.&middot; Ensure the property is safe and in compliance with relevant regulations.Rent Collection:&middot; Collect rent from tenants and track payments.&middot; Enforce rent collection policies and address late payments.<ul><li>Prepare and send rent statements to tenants.</li></ul>Marketing and Advertising: &middot; Develop marketing strategies to attract and retain tenants.<ul><li>Advertise vacancies through various channels.</li><li>Conduct market research to determine competitive rental rates.</li></ul>Legal and Regulatory Compliance:&middot; Stay informed about local, state, and federal property laws and regulations.&middot; Ensure properties are compliant with all relevant laws.&middot; Handle eviction processes if necessary.Record Keeping:&middot; Maintain accurate and up-to-date records of property-related transactions.&middot; Able to multi-task productively &amp; handle other essential tasks as assigned by the CEOQualifications and Skills: (Required to Perform Essential Duties)Expected Skills:&middot; Bachelor's degree in Business, Real Estate, or a related field; Master's degree preferred.&middot; Strong communication and interpersonal skills.&middot; Knowledge of property management software.&middot; Financial management skills, including budgeting and accounting.&middot; Legal and regulatory knowledge.&middot; Problem-solving and conflict resolution abilities.&middot; Attention to detail and organizational skills.&middot; Customer service-oriented..&middot; Professional certifications such as Certified Property Manager (CPM) are a plus.Job Type: Full-time

Assistant Property Manager

HABICO PROPERTIES

We are looking for an experienced Real Estate Secondary Sales Manager to join our team in Dubai, UAE, with a strong focus on ready properties sales and leasing. This pivotal role requires a candidate who possesses in-depth knowledge of the Dubai real estate market, particularly regarding secondary sales of ready properties. The ideal candidate will demonstrate a successful track record in sales and leasing, showcasing their ability to drive revenue and manage client relationships effectively. You will be responsible for overseeing the sales process, from lead generation to closing deals, ensuring that our clients receive exceptional service throughout their journey. Your expertise will be vital in identifying market opportunities, developing strategic sales initiatives, and leading a team of sales professionals to achieve and exceed sales targets.Responsibilities:<ul><li>Oversee the entire sales process for ready properties, ensuring a seamless experience for clients from initial inquiry to closing.</li><li>Develop and implement effective sales strategies tailored to the unique characteristics of the Dubai real estate market.</li><li>Manage and mentor a team of sales agents, providing guidance and support to enhance their performance and professional development.</li><li>Build and maintain strong relationships with clients and real estate partners, ensuring high levels of customer satisfaction and repeat business.</li><li>Conduct market research to stay updated on trends, pricing, and competitor activities in the ready properties segment.</li><li>Prepare and present comprehensive sales reports to senior management, highlighting performance metrics and strategic insights.</li><li>Collaborate with marketing teams to create impactful promotional materials and campaigns that resonate with potential buyers.</li><li>Ensure compliance with all local regulations and company policies while executing sales activities.</li><li>Organize training sessions and workshops for the sales team to enhance their product knowledge and selling skills.</li><li>Represent the company at industry events and networking opportunities to promote our brand and expand our market presence.</li></ul>Preferred Candidate:<ul><li>A proven track record in real estate sales management, particularly in the secondary market for ready properties in Dubai.</li><li>Strong leadership skills with the ability to inspire and drive a sales team towards achieving ambitious goals.</li><li>Exceptional analytical skills, enabling you to interpret market data and make informed strategic decisions.</li><li>Excellent communication and interpersonal skills, fostering strong relationships with clients and stakeholders.</li><li>Demonstrated ability to develop and execute effective sales strategies that align with business objectives.</li><li>A results-oriented mindset with a commitment to achieving sales targets and delivering outstanding customer service.</li><li>Ability to thrive in a fast-paced environment while managing multiple priorities effectively.</li><li>Strong negotiation skills, with a proven ability to close deals successfully.</li><li>Proficiency in CRM software and other sales tools to track performance and manage client relationships.</li><li>A bachelor's degree in business, marketing, or a related field is preferred.</li></ul>Skills<ul><li>Expertise in Ready Properties: A deep understanding of the ready properties market in Dubai, including knowledge of current listings, pricing, and buyer preferences, which is essential for effective sales and leasing.</li><li>Sales Strategy Development: The ability to craft and implement targeted sales strategies that cater specifically to the needs and demands of the Dubai real estate market.</li><li>Team Leadership: Proven leadership capabilities to guide and motivate a sales team, fostering a collaborative environment that drives performance and results.</li><li>Market Analysis: Proficient in conducting thorough market analyses to identify trends, opportunities, and competitive advantages in the real estate sector.</li><li>Relationship Management: Strong interpersonal skills to build and maintain lasting relationships with clients, ensuring high levels of satisfaction and loyalty.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in Secondary sales?</li><li>How many team members you are handling currently?</li><li>Which areas you are focusing on?</li><li>What is your monthly target? Are you able to meet your monthly targets?</li><li>Why are you exploring new opportunity?</li><li>What is your compensation package? (Including base salary, own commission structure, and team override)</li></ul>

Secondary Sales Manager - Real Estate

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Explore 2056+ Leasing manager in Dubai this January. Find roles across top companies and apply now to boost your career.

2056 leasing manager jobs IN Dubai

Assistant Manager–Leasing

Leasing Executive / Leasing consultant / property leasing / property consultant

Senior Area Portfolio Incharge

Senior Area Portfolio Incharge

Assistant Property Manager

Secondary Sales Manager - Real Estate

Manager - Tenant and Customer Relations