contract management specialist Jobs in Cairo

contract management specialist

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junior legal associate (corporate governance) Jobs in Cairo

junior legal associate (corporate governance)

legal entity governance – corporate governance specialist/corporate counsel Jobs in Cairo

legal entity governance – corporate governance specialist/corporate counsel

manager - legal

legal entity governance corporate governance specialist corporate counsel

GE Vernova

<div>
 
 Job Description Summary
 
 
 
 We are seeking an experienced and proactive Corporate Governance Specialist/Corporate Counsel with knowledge of managing legal entity structures in MENAT, (experience in other parts of Sub Saharan Africa would be an asset). The role will be part of a consolidated Legal Entity Governance team. The role will work closely with the GE Vernova business units primarily in MENAT, and other Sub-Saharan jurisdictions, where the need arises. The role will be co-located with the GE Vernova businesses in Cairo, Egypt.
 
 
 The role will own certain key legal processes like legal entity corporate governance, and other legal entity management solutions with the objective of improving the efficiency, quality and productivity of the Legal Entity Governance team. We are looking for customer-focused individuals who want to provide excellent service to our business partners in MENAT.
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Entity Governance &amp; Support
 
 
 
 <ul>
 <li>
 Responsible for managing the day to day operational needs of all GE Vernova businesses in MENAT related to the entire life cycle of entities, including legal entity creation, management and maintenance, dissolution, and simplification
 </li>
 <li>
 Receive requests and interact with Business General Counsels, Finance, Tax and other GE Vernova teams to ensure timely creation, maintenance, and dissolution of legal entities
 </li>
 <li>
 Manage board and committee meeting logistics, attend and record minutes of all board and committee meetings; facilitate board communications
 </li>
 <li>
 Advise Legal Entity boards on their roles and responsibilities; facilitate the orientation of new Directors
 
 
 </li>
 </ul>
 
 Documentation &amp; Compliance
 
 
 
 <ul>
 <li>
 Maintain key corporate documents and record them in centralized document storage
 </li>
 <li>
 Maintain legal entity data in relevant internal entity management systems across GE Vernova
 </li>
 <li>
 Ensure proper corporate disclosure and compliance with jurisdictional corporation laws, and enable proper reporting and compliance; support legal compliance tracking and reporting for MENAT entities
 </li>
 <li>
 Assist in implementing global governance policies and procedures locally
 </li>
 <li>
 Monitor corporate governance developments and assist in tailoring governance practices to meet the needs of each legal entity
 
 
 </li>
 </ul>
 
 Stakeholder co-ordination
 
 
 
 <ul>
 <li>
 Work closely with the Business Counsels and cross regional teams to implement different LEAN and legal governance process improvement projects and gain adoption across all GE Vernova Business units.
 </li>
 <li>
 Liaise with external counsel, notaries, and government agencies.
 </li>
 <li>
 Collaborate with finance, tax, and operations teams to ensure entity compliance.
 
 
 </li>
 </ul>
 
 Process Improvements
 
 
 
 <ul>
 <li>
 Identify and implement process improvements for entity management
 </li>
 <li>
 Support digitalization and automation initiatives for governance workflows
 
 
 </li>
 </ul>
 
 Qualifications/Minimum Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree (Law or other legal diploma/tertiary qualifications)
 </li>
 <li>
 Qualified attorney/paralegal/Company Secretary Certification/Degree or Diploma in MENAT or outside MENAT
 </li>
 <li>
 Minimum 3-5 years of legal entity corporate governance experience in MENAT jurisdictions
 </li>
 <li>
 Must be fluent in Arabic, English, and French languages.
 
 
 </li>
 </ul>
 
 Desired Characteristics
 
 
 
 <ul>
 <li>
 Experience in legal entity corporate governance and company secretarial duties, legal form management, and other services related to providing legal functions to a large corporation.
 </li>
 <li>
 Demonstrated ability collaborating with cross-functional teams
 </li>
 <li>
 Demonstrated experience performing Legal Research, analyzing and recommending solutions on issues of legal entity governance
 </li>
 <li>
 Good legal report writing skills
 </li>
 <li>
 Strong understanding and application of current AI utilization for process transformation including technology platforms used by Legal Operations (e.g. BOX, Smartsheet WF, Diligent etc.)
 </li>
 <li>
 Strong oral and written communications skills
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Proficiency in Microsoft Suite (Excel, PowerPoint and Word)
 </li>
 <li>
 Strong ability to interview GE Vernova internal customers to assess needs
 </li>
 <li>
 Strong ability to work within a global, diverse team environment
 </li>
 <li>
 Experience working on legal technology/legal operations projects and other business process improvement projects (preference for candidates with practical experience on Kaizen improvement for large corporations)
 
 
 </li>
 </ul>
 
 
 
 Additional Information
 
 
 
 
 
 
 Relocation Assistance Provided:
 
 No
</div>

Legal Entity Governance – Corporate Governance Specialist/Corporate Counsel

Keys Recruiters

<div>
 
 Corporate Lawyer &ndash; Job Description
 
 
 
 
 
 Overview
 
 
 A Corporate Lawyer advises businesses on their legal rights, responsibilities, and obligations. They handle legal matters related to company operations, corporate governance, compliance, contracts, mergers, and acquisitions, ensuring that organizations operate within the law.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Advise corporations on legal and regulatory requirements
 </li>
 <li>
 Draft, review, and negotiate contracts and agreements
 </li>
 <li>
 Assist with company formation, restructuring, and dissolution
 </li>
 <li>
 Handle mergers, acquisitions, and joint ventures
 </li>
 <li>
 Ensure compliance with corporate laws and industry regulations
 </li>
 <li>
 Advise on corporate governance and shareholder matters
 </li>
 <li>
 Represent the company in negotiations and legal proceedings
 </li>
 <li>
 Manage risk and help prevent legal disputes
 </li>
 </ul>
 
 
 
 
 Required Skills and Qualifications
 
 <ul>
 <li>
 Law degree (LLB or JD) and valid license to practice law
 </li>
 <li>
 Strong knowledge of corporate and commercial law
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong negotiation and communication abilities
 </li>
 <li>
 Attention to detail and ability to manage complex documents
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 </ul>
 
 
 
 
 Work Environment
 
 
 Corporate Lawyers typically work in law firms, corporations, financial institutions, or government agencies. The role often involves office-based work, meetings with clients, and collaboration with other professionals.
 
 
 
 
 
 Career Outlook
 
 
 Corporate law offers strong career prospects, competitive salaries, and opportunities for specialization in areas such as mergers and acquisitions and compliance.
 
</div>

Corporate Lawyer

Junior Legal Associate (Corporate Governance)

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 HR Business Partner &ndash; Egypt
 
 
 
 Reports to:
 
 Head of Human Resources, ACCBC &amp; RR
 
 
 
 Business Unit:
 
 Egypt
 
 
 
 Function:
 
 Human Resources
 
 
 
 Grade:
 
 Hay
 
 
 
 Location:
 
 Egypt
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The HR Business Partner (HRBP) - Egypt is accountable for executing the people agenda for the Egypt business, ensuring talent, performance, culture, engagement, and change initiatives are delivered with integrity, discipline, and speed - in alignment with ACCBC &amp; RR enterprise frameworks as provided by the Head of HR.
 
 
 The role acts as the on the ground advisor and governance anchor to local leadership, translating central people strategy into effective country execution, while holding the line on policy, cost, data integrity, and ethical decision-making. Specialist design, frameworks, and standards remain centrally owned; execution, coaching, and risk management sit with the HRBP.
 
 
 
 
 
 
 Operating Context
 
 
 
 Egypt operates within:
 
 <ul>
 <li>
 A large, labour-intensive environment with manufacturing and commercial complexity
 </li>
 <li>
 Heightened inflation and labour-cost sensitivity
 </li>
 <li>
 Strict labour law, documentation, payroll, social insurance, and audit requirements
 </li>
 <li>
 Ongoing D365 ERP transformation affecting roles, data, and workflows
 </li>
 <li>
 Legacy organisational and grading changes creating exception pressure and data noise
 </li>
 </ul>
 
 
 
 
 Success in this role requires sound judgement, moral courage, calm collected emotional maturity and service discipline, balancing responsiveness with long-term workforce sustainability, and a mindset that is part of solutioning.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 A. Business Partnership &amp; Workforce Planning
 
 
 <ul>
 <li>
 Act as the people advisor to Egypt BU leadership
 </li>
 <li>
 Lead country workforce planning inputs into the LRP, ensuring headcount (FTE &amp; CW) and labour costs remain within approved parameters
 </li>
 <li>
 Translate enterprise org design and workforce frameworks into executable local plans
 </li>
 <li>
 Identify productivity, capability, and structural risks early and propose mitigations
 </li>
 <li>
 Provide governance over workforce-related operational pressures (unbudgeted hires, CW fluctuations, overtime exposure)
 </li>
 </ul>
 
 
 B. Talent Management &amp; Capability Development
 
 
 <ul>
 <li>
 Drive execution of talent management frameworks (talent reviews, succession inputs, development actions)
 </li>
 <li>
 Identify critical roles, bench gaps, and succession risks across manufacturing, logistics, and commercial teams
 </li>
 <li>
 Partner with leaders on development actions, internal mobility, and capability uplift
 </li>
 <li>
 Embed merit-based, capability-led progression over role inflation
 </li>
 <li>
 Ensure probation outcomes, contract renewals, and progression decisions are disciplined and evidence-based (execution via Ops)
 </li>
 </ul>
 
 
 C. Recruitment &amp; Appointment Governance
 
 
 <ul>
 <li>
 Own recruitment execution in country and offers for frontline to supervisory roles within approved budgets and grades
 </li>
 <li>
 Partner with BU leaders on mid-management hiring and interviews
 </li>
 <li>
 Validate requisitions, JO requests, position codes, and offers against grading, policy, and labour cost frameworks aligning imminently with the center for ensured org architecture integrity
 </li>
 <li>
 Govern hiring volumes, agency usage, and cost exposure in alignment with central recruitment
 </li>
 <li>
 Escalate senior, exception, or risk cases for central sign-off
 </li>
 <li>
 Oversee onboarding, quality, and assimilation outcomes (administrative execution via Ops)
 </li>
 </ul>
 
 
 D. Performance, Engagement &amp; Culture
 
 
 <ul>
 <li>
 Drive disciplined performance cycles (goal setting, reviews, calibrations, close-out)
 </li>
 <li>
 Coach leaders on feedback, accountability, and performance conversations
 </li>
 <li>
 Lead local engagement initiatives (plant, logistics, commercial) aligned to enterprise culture priorities
 </li>
 <li>
 Sponsor engagement events and initiatives delivered operationally by HR Ops
 </li>
 <li>
 Monitor engagement signals, sentiment, absenteeism, and behavioural risk indicators
 </li>
 </ul>
 
 
 E. Change Management &amp; Adoption
 
 
 <ul>
 <li>
 Act as country change lead for enterprise initiatives (D365, policy changes, workforce model shifts)
 </li>
 <li>
 Enable leaders to communicate change clearly and credibly
 </li>
 <li>
 Partner with central Change &amp; Performance teams on resistance management
 </li>
 <li>
 Track adoption metrics (process compliance, data accuracy, behavioural adherence)
 </li>
 </ul>
 
 
 F. Employee Relations, Legal &amp; Ethical Governance
 
 
 <ul>
 <li>
 Act as escalation point for ER cases, grievances, disciplinary actions, and penalties
 </li>
 <li>
 Govern investigations handled operationally by HR Ops and Legal
 </li>
 <li>
 Manage local legal cases with in-country Legal teams, ensuring alignment to group guidelines and central repositories
 </li>
 <li>
 Ensure social insurance, termination, and disciplinary actions are defensible, consistent, and compliant
 </li>
 <li>
 Champion ethical conduct, dignity, and due process
 </li>
 </ul>
 
 
 G. HR Data Integrity &amp; Governance Oversight
 
 
 <ul>
 <li>
 Accountable for accuracy of Egypt HR master data (execution via Ops)
 </li>
 <li>
 Conduct regular audits across:
 </li>
 <li>
 Headcount (FTE &amp; CW)
 </li>
 <li>
 Grades and job titles
 </li>
 <li>
 Cost centres and entity mapping
 </li>
 <li>
 Reporting line
 </li>
 <li>
 Validate payroll-related people data before leadership and finance use
 </li>
 <li>
 Leverage analytics and AI-enabled tools to identify anomalies, trends, and risks early ensuring
 </li>
 <li>
 centralized tools are used as one source of truth and no separate reporting confusion is created
 </li>
 </ul>
 
 
 H. Risk &amp; Business Continuity
 
 
 <ul>
 <li>
 Identify workforce, compliance, payroll, CW, and continuity risks early
 </li>
 <li>
 Provide governance oversight on high-risk areas (overtime, CW dependency, social insurance, penalties)
 </li>
 <li>
 Support crisis and contingency planning
 </li>
 <li>
 Escalate material risks with clear, solution-oriented recommendations
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 <ul>
 <li>
 Headcount (FTE &amp; CW) variance vs LRP
 </li>
 <li>
 Labour cost variance vs budget
 </li>
 <li>
 Performance cycle completion &ge;95%
 </li>
 <li>
 Engagement pulse &ge;80%
 </li>
 <li>
 Policy exception rate &lt;2%
 </li>
 <li>
 Master data accuracy &ge;98%
 </li>
 <li>
 CW cost volatility and overtime risk trending downward
 </li>
 </ul>
 
 
 
 
 
 Leadership Attributes
 
 
 <ul>
 <li>
 High integrity and strong moral compass
 </li>
 <li>
 Calm, credible, and trusted under pressure
 </li>
 <li>
 Service-oriented without compromising standards
 </li>
 <li>
 Courage to challenge constructively
 </li>
 <li>
 Proactive, improvement-minded, and accountable
 </li>
 </ul>
 
 
 
 
 
 Direct Reports (if Any)
 
 
 
 None
 
</div>

HR Business Partner

Money Fellows

<div>
 The Legal Collection Manager leads all legal activities related to payments, collections, settlements, and customer transactions. The role ensures compliance with financial regulations, mitigates legal risks, and supports business operations through sound legal advice, governance, and effective stakeholder management.
 
 
 <ul>
 <li>
 Lead and oversee all legal matters related to collections, settlements, and customer transactions, ensuring full compliance with local and international financial regulations and central bank requirements
 </li>
 <li>
 Draft, review, and negotiate contracts with payment service providers, banks, fintech partners, and other stakeholders, safeguarding the company's legal and commercial interests
 </li>
 <li>
 Provide legal guidance on new products and initiatives, particularly in payments and digital financial services, ensuring regulatory alignment and risk mitigation
 </li>
 <li>
 Manage regulatory interactions and audits, including licensing processes and submissions to authorities, while maintaining strong relationships with regulators and external counsel
 </li>
 <li>
 Develop and implement legal policies and frameworks to minimize risk exposure, enhance compliance awareness, and train internal teams on legal and regulatory requirements
 </li>
 <li>
 Handle disputes and customer claims related to payments and collections, providing legal direction on settlements, litigation, and enforcement actions
 </li>
 <li>
 Monitor regulatory and industry developments in fintech and payments, assess their business impact, and collaborate with Compliance and Risk teams to strengthen governance and operational controls
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Law (Master's degree or LL.M preferred)
 </li>
 <li>
 8-10 years of legal experience in financial services, fintech, or banking
 </li>
 <li>
 Strong understanding of payment systems, collections, and regulatory frameworks
 </li>
 <li>
 Experience managing regulatory relationships and external counsel
 </li>
 <li>
 Excellent contract negotiation and stakeholder management skills
 </li>
 <li>
 Strong business acumen and problem-solving abilities
 </li>
 <li>
 Fluency in English; Arabic is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We care about your well-being from the start, whether you're a candidate or an employee as we embrace the concept of Psychological Safety.
 
 
 <ul>
 <li>
 Mental Well-being: We prioritize your mental health through open-door policies, skip-level meetings, and thoughtfully designed workspaces where you feel heard and valued
 </li>
 <li>
 Physical Health: Stay active and healthy with our gym allowance, healthy office snacks, and monthly nutritionist consultations.
 </li>
 <li>
 Social Wellness: Stay connected through fun team-building activities, engaging town halls, and collaborative workspaces that spark innovation.
 </li>
 <li>
 Financial Empowerment: Competitive salaries, pension plans, and exclusive employee discounts on our Circles help you achieve financial stability.
 </li>
 <li>
 Growth Opportunities: Take advantage of workshops, mobility programs, and internal transfers to advance your career and thrive with us.
 
 
 </li>
 </ul>
 Join us and grow in a community that supports every aspect of your wellness!
</div>

Manager Legal Collection

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174846
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 The Financial Controller is responsible for ensuring financial governance, compliance, and integrity across the Real Estate operations of Cairo Festival City. This includes accountability for fixed assets, internal controls, accounting policies, and the entirety of finance operations. The role requires establishing robust control frameworks and governance standards, ensuring compliance with accounting policies, and maintaining the integrity of financial systems. The position supports decision-making by providing high-quality financial insights and leading financial strategies, collaborating with various stakeholders to drive financial and operational success.
 
 
 
 What You Will Do:
 
 
 
 Accounting Policies and Judgements
 
 
 <ul>
 <li>
 Own, define, and approve accounting policies and procedures in line with IFRS, Al-Futtaim standards, and real estate business requirements.
 </li>
 <li>
 Act as the main reference on complex accounting judgements and interpretations across CFC.
 </li>
 <li>
 Lead impact assessments of new and amended accounting standards and ensure consistent implementation across all entities.
 </li>
 <li>
 Ensure accounting policies are embedded within systems, processes, and finance operations.
 
 
 </li>
 </ul>
 Internal Control Framework, Systems &amp; Standards
 
 
 <ul>
 <li>
 Own and enforce the Al-Futtaim financial control framework across CFC as Head of Internal Controlling.
 </li>
 <li>
 Ensure compliance with control standards across all CFC business units and legal entities.
 </li>
 <li>
 Drive continuous improvement of internal controls through process redesign, automation, and system enhancements.
 </li>
 <li>
 Govern finance systems and SAP-interfaced platforms to ensure data integrity and control robustness.
 </li>
 <li>
 Sponsor and govern legal entity and SAP entity rationalization initiatives.
 
 
 </li>
 </ul>
 Financial Close, Consolidation &amp; Reporting Governance
 
 
 <ul>
 <li>
 Be fully accountable for the integrity, discipline, and timeliness of monthly, quarterly, and annual financial close.
 </li>
 <li>
 Establish and enforce balance sheet substantiation standards across all entities.
 </li>
 <li>
 Oversee intercompany accounting, reconciliation, settlement, and policy compliance.
 </li>
 <li>
 Lead CFC consolidation and ensure accuracy of divisional and system-driven consolidation processes.
 </li>
 <li>
 Approve and govern financial master data.
 
 
 </li>
 </ul>
 Financial Control, Governance &amp; Compliance
 
 
 <ul>
 <li>
 Act as senior owner of financial governance, ensuring compliance with policies, DOA, and regulatory requirements.
 </li>
 <li>
 Oversee FSSC performance against KPIs and SLAs, ensuring a strong control environment.
 </li>
 <li>
 Govern onboarding and offboarding of entities into shared services and finance systems.
 </li>
 <li>
 Review, challenge, and ensure closure of internal and external audit findings, including tax-related matters.
 </li>
 <li>
 Ensure accuracy, reliability, and completeness of financial records and statutory reporting.
 
 
 </li>
 </ul>
 Financial Reporting &amp; Strategic Analysis
 
 
 <ul>
 <li>
 Own the integrity and quality of management and statutory financial reporting across CFC.
 </li>
 <li>
 Provide senior leadership with insightful analysis across key financial cycles (revenue, leasing, working capital, funding, investments).
 </li>
 <li>
 Translate financial performance into risks, opportunities, and actionable insights.
 
 
 </li>
 </ul>
 Fixed Assets &amp; Capital Governance
 
 
 <ul>
 <li>
 Own and govern the end-to-end fixed asset lifecycle, including capitalization policies and asset registers.
 </li>
 <li>
 Lead the capitalization, asset classification, and impairment considerations.
 </li>
 <li>
 Oversee Capex governance to ensure compliance with budgets, policies, and DOA.
 </li>
 <li>
 Ensure effective handover of completed projects from Development to Asset Management.
 </li>
 <li>
 Ensure all development Capex is raised, tracked, and controlled through PMWeb.
 
 
 </li>
 </ul>
 Business Partnership &amp; Stakeholder Leadership
 
 
 <ul>
 <li>
 Act as the primary finance governance interface for Development, Asset Management, Treasury, Shared Services, Regional and Group Finance, and Auditors.
 </li>
 <li>
 Provide advice on funding structures, cash flow controls, and financial risk management.
 </li>
 <li>
 Monitor economic, regulatory, and real estate market developments and advise leadership accordingly.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Deep expertise in IFRS and accounting standards.
 </li>
 <li>
 Strong leadership and stakeholder management capabilities.
 </li>
 <li>
 Proficient in financial reporting and analysis.
 </li>
 <li>
 Effective at problem-solving and decision-making in complex environments.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Post-graduate degree in commerce, accounting, or finance.
 </li>
 <li>
 Accounting or finance qualification such as CPA, CA, CMA, ACCA, CFA, or CIMA; MBA is preferable.
 </li>
 <li>
 Minimum of 10 years of finance and accounting experience, with at least 4 years in the Real Estate sector.
 </li>
 <li>
 Proficiency in ERP financial software with preferred expertise in SAP and Yardi.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
</div>

Financial Controller | Real Estate | Shared Services

Intellias

<div>
 
 
 About US:
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a big plus
 
 </li>
 <li>
 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
 </li>
 <li>
 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
 </li>
 <li>
 
 Good understanding of SQL
 
 </li>
 <li>
 
 Experience with Postman
 
 </li>
 <li>
 
 Good understanding of HTTP Technologies
 
 </li>
 <li>
 
 Good TCP/IP knowledge
 
 </li>
 <li>
 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
 </li>
 <li>
 Experience with REST API
 </li>
 <li>
 Understanding of CI/CD process and implementation experience
 </li>
 <li>
 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
 </li>
 <li>
 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
 </li>
 <li>
 Strong communication skills, soft skills and stress-resistance is a must
 </li>
 <li>
 Good English level is required, both spoken and written (B2)
 </li>
 <li>
 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 **
 </li>
 </ul>
 
 
 
 
 
 Nice to have:
 
 
 <ul>
 <li>
 Experience working in large or enterprise-level organizations
 </li>
 <li>
 Familiarity with corporate processes, compliance rules, and structured communication channels
 </li>
 <li>
 Understanding of ITSM frameworks (e.g. ITIL) and adherence to Change, Incident, and Problem Management procedures
 </li>
 <li>
 Experience operating within environments that require strict documentation, traceability, and approval flows
 </li>
 <li>
 Ability to collaborate effectively across multiple teams and departments (e.g. Development, QA, Operations, Business stakeholders)
 </li>
 <li>
 Awareness of security, privacy, and governance standards typical for global companies
 </li>
 <li>
 Strong understanding of escalation paths, reporting lines, and responsibility segregation
 </li>
 <li>
 Ability to balance speed of issue resolution with compliance to organizational policies
 </li>
 </ul>
 
 
</div>

Senior Support Engineer

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