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logistics b2b operations manager

Madar

<div>Madar is a leading Saudi digital logistics platform, owned by Elm transforming transportation management across industries. It connects shippers, carriers, and logistics partners through a unified ecosystem that delivers visibility, efficiency, and automation. Madar enables seamless shipment execution, financial integration, and real-time tracking &mdash; redefining the future of logistics in the Kingdom and beyond. 
Responsibilities and Role:<ul><li>
Develop and execute a strategic plan to onboard new transporters for fulfilling B2B orders, aligning with Madar's growth goals.</li><li>
Identify and attract high-quality transporters with a focus on reliability, capacity, and service standards to meet the demands of shippers and clients.</li><li>
Establish and maintain strong relationships with transporters to ensure long-term partnerships and reliability in service.</li><li>
Negotiate agreements and terms to secure favorable conditions for both Madar and the transporters.</li><li>
Analyze and recommend strategies based on competitive market analysis to strengthen Madar&rsquo;s transporter network.</li><li>
Set, monitor, and enforce clear performance standards and SLAs to maintain service excellence.</li><li>
Ensure transporters meet specific KPIs, aligning with Madar's service expectations and client requirements.</li><li>
Collaborate with operations, commercial, and tech teams to streamline the onboarding process for transporters, creating a seamless, efficient experience.</li><li>
Work to implement technology solutions to improve transporter management, tracking, and overall experience on the platform.</li><li>
Regularly report on transporter performance metrics, onboarding success rates, and other key indicators to leadership.</li><li>
Use data-driven insights to continuously refine onboarding processes and improve transporter satisfaction and retention.</li><li>
Proactively address any risks related to transporter availability and performance.</li><li>
Quickly resolve any transporter-related issues to minimize operational disruptions for clients.</li><li>
Manage, optimize and best utilization of internal fleet.</li></ul> 
Requirements<ul><li>
Familiar with the Saudi B2B logistics market and local regulations.</li><li>
Skilled in negotiating and building partnerships with transporters.</li><li>
Able to build and maintain long-term, reliable transporter relationships.</li><li>
Experienced in setting and tracking KPIs and SLAs for quality and efficiency.</li><li>
Strong at analyzing data to improve transporter performance and operations.</li><li>
Clear communicator in Arabic and English, able to present ideas effectively.</li><li>
Confident in delivering presentations to internal teams and external partners.</li><li>
Capable of training and onboarding new transporters effectively.</li><li>
Familiar with digital transportation, logistics software, data analytics tools, and CRM systems.</li><li>
Flexible to handle changing needs.</li><li>
Self-motivated, results-driven, and capable of leading transporter
</li></ul>Education:<ul><li>
Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. An MBA or other relevant advanced degree is a plus.</li></ul>
Experience:<ul>
<li>
5-10 years of experience in B2B logistics, supply chain management, or related fields, with a proven track record in transporter acquisition, onboarding, and relationship management.</li>
<li>Extensive knowledge of the logistics and B2B market in Saudi Arabia, with strong connections within the industry preferred.</li></ul></div>

Logistics B2B Operations Manager

Madar Logistics Platform

<div>
 
 Madar
 
 is a leading Saudi digital logistics platform, owned by
 
 Elm
 
 transforming transportation management across industries. It connects shippers, carriers, and logistics partners through a unified ecosystem that delivers visibility, efficiency, and automation. Madar enables seamless shipment execution, financial integration, and real-time tracking &mdash; redefining the future of logistics in the Kingdom and beyond.
 
 
 
 Responsibilities and Role:
 
 
 
 <ul>
 <li>
 Develop and execute a strategic plan to onboard new transporters for fulfilling B2B orders, aligning with Madar's growth goals
 </li>
 <li>
 Identify and attract high-quality transporters with a focus on reliability, capacity, and service standards to meet the demands of shippers and clients
 </li>
 <li>
 Establish and maintain strong relationships with transporters to ensure long-term partnerships and reliability in service
 </li>
 <li>
 Negotiate agreements and terms to secure favorable conditions for both Madar and the transporters
 </li>
 <li>
 Analyze and recommend strategies based on competitive market analysis to strengthen Madar's transporter network
 </li>
 <li>
 Set, monitor, and enforce clear performance standards and SLAs to maintain service excellence
 </li>
 <li>
 Ensure transporters meet specific KPIs, aligning with Madar's service expectations and client requirements
 </li>
 <li>
 Collaborate with operations, commercial, and tech teams to streamline the onboarding process for transporters, creating a seamless, efficient experience
 </li>
 <li>
 Work to implement technology solutions to improve transporter management, tracking, and overall experience on the platform
 </li>
 <li>
 Regularly report on transporter performance metrics, onboarding success rates, and other key indicators to leadership
 </li>
 <li>
 Use data-driven insights to continuously refine onboarding processes and improve transporter satisfaction and retention
 </li>
 <li>
 Proactively address any risks related to transporter availability and performance
 </li>
 <li>
 Quickly resolve any transporter-related issues to minimize operational disruptions for clients
 </li>
 <li>
 Manage, optimize and best utilization of internal fleet
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Familiar with the Saudi B2B logistics market and local regulations
 </li>
 <li>
 Skilled in negotiating and building partnerships with transporters
 </li>
 <li>
 Able to build and maintain long-term, reliable transporter relationships
 </li>
 <li>
 Experienced in setting and tracking KPIs and SLAs for quality and efficiency
 </li>
 <li>
 Strong at analyzing data to improve transporter performance and operations
 </li>
 <li>
 Clear communicator in Arabic and English, able to present ideas effectively
 </li>
 <li>
 Confident in delivering presentations to internal teams and external partners
 </li>
 <li>
 Capable of training and onboarding new transporters effectively
 </li>
 <li>
 Familiar with digital transportation, logistics software, data analytics tools, and CRM systems
 </li>
 <li>
 Flexible to handle changing needs
 </li>
 <li>
 Self-motivated, results-driven, and capable of leading transporter
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field. An MBA or other relevant advanced degree is a plus
 
 
 </li>
 </ul>
 
 Experience
 
 :
 
 
 <ul>
 <li>
 5-10 years of experience in B2B logistics, supply chain management, or related fields, with a proven track record in transporter acquisition, onboarding, and relationship management
 </li>
 <li>
 Extensive knowledge of the logistics and B2B market in Saudi Arabia, with strong connections within the industry preferred
 </li>
 </ul>
</div>

Al Ghalia Trading

Position Summary:The B2B Coordinator plays a crucial role in managing relationships between a company and its business clients or partners.He/She manages the end-to-end process of B2B transactions, and ensures seamless communication and collaboration between internal teams and external stakeholders.Key Responsibilities:<ul><li>Develop and maintain strong relationships with business clients or partners, serving as their main point of contact for all inquiries, requests, and issues.</li><li>Understand client needs, preferences, and objectives to provide personalized support and ensure high levels of satisfaction.</li><li>Email Etiquette: Convey messages with appropriate politeness and timeliness.</li><li>Respond promptly with an acknowledgment to orders received via email.</li><li>Efficiently address complaints by conducting thorough investigations and resolving them through the relevant managers on the same day or, at the latest, by the next day to ensure timely closure of the complaint.</li><li>Compile the complaints tracking data and share it with management on a daily and monthly basis.</li><li>Review, Print, distribute and summarize all B2B Orders/Inter Company without any discrepancy and follow up in a timely manner.</li><li>Liaise with internal departments such as back of house kitchen, operations, and logistics to ensure accurate and timely order processing and delivery.</li><li>Menu Knowledge: proactively monitor and refresh the order sheet.</li><li>If encountering any issues with the system or internet, promptly communicate with both the IT department and relevant managers, including those overseeing concerns in the kitchen department.</li><li>Pay close attention to details when opening new branches or businesses, introducing new items, delisting items and managing various tasks such as creating new profiles, adjusting menus and prices, organizing order sheets, designating contact persons, verifying locations, setting working hours, and establishing delivery timings. Additionally, ensure smooth operations by releasing orders in the kitchen and maintaining communication with management, the kitchen team, dispatchers, and the logistics department.</li><li>Anticipate and confirm allocations for upcoming new business ventures, special events, and product launches in advance. Facilitate seamless operations by promptly releasing orders in the kitchen and maintaining open lines of communication with management, the kitchen team, dispatchers, and the logistics department.</li><li>Assisting with tracking orders within the kitchen for improved traceability.</li><li>Invoice Management: Assume full responsibility for printing invoices, arranging them by branches and delivery lines, and ensuring prompt filing upon receipt without any exceptions.</li><li>Prepare regular reports (inventory, Statement Of Accounts and daily, weekly and monthly sales reports of B2B) with accuracy.</li><li>Submit kitchen transfer items from inter-outlet to cost control and production manager.</li></ul>Requirements:<ul><li>Bachelor's degree in Hotel management/ business administration/ Commerce, marketing, or a related field.</li><li>Proven experience in B2B sales, Food and beverage experience, account management, Logistics store keeper or customer service roles.</li><li>Strong communication and interpersonal skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Proficiency in Microsoft Office.</li><li>Analytical mindset with the ability to interpret data and generate actionable insights.</li><li>Customer-centric approach with a focus on delivering exceptional service and building long-term relationships.</li><li>Consistently upholding punctuality, mastering effective time management, demonstrating a quick learning aptitude, embracing adaptability, fostering a collaborative mindset, and displaying unwavering dedication to the job.</li></ul>Job Types: Full-time, ContractExperience:<ul><li>hospitality : 10 years (Required)</li></ul>Work Location: In person

B2B Coordinator

noon

<div>
 
 
 About noon
 
 
 
 Noon is building the Middle East&rsquo;s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer-centric. Our mission is simple:
 
 deliver to every door, every day.
 
 We imagine, build, and scale new businesses that create real commercial value and push noon&rsquo;s ecosystem forward. If you&rsquo;re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 We are building a next-generation procurement marketplace across UAE &amp; KSA: a multi-category, multi-billion-dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the
 
 end-to-end operational backbone
 
 of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.
 
 
 
 
 
 This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
 </li>
 <li>
 Support business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain, or marketplace businesses
 </li>
 <li>
 Experience managing complex order flows (B2B, enterprise, or large-scale ecommerce preferred)
 </li>
 <li>
 Strong understanding of operational KPIs, cost structures, and process optimization
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership
 </li>
 </ul>
 
 
 
 
 
 Who Will Excel
 
 
 <ul>
 <li>
 Operators who thrive on building systems from scratch rather than inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who let metrics guide action
 </li>
 <li>
 Leaders equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Build from scratch:
 
 Apply learnings from mature systems to create scalable, clean workflows
 </li>
 <li>
 
 Tackle new customer problems:
 
 B2B customers behave differently from B2C &mdash; deeper, more interesting operational challenges
 </li>
 <li>
 
 Ownership &amp; growth:
 
 Early team with significant ownership and long-term growth opportunities
 </li>
 <li>
 
 Real impact:
 
 Your decisions directly shape how the business operates and scales
 </li>
 </ul>
</div>

Senior Manager, Operations

JD.COM

<div>
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Report to:
 
 Head of Fulfillment Supply Chain &ndash; Middle East
 
 
 
 
 
 
 About JD.com
 
 
 
 JD.com is a leading supply chain-based technology and service provider. We are committed to using technology to empower global commerce, building efficient and reliable retail and logistics networks that connect consumers and brands worldwide. Our operations span across multiple continents, driven by innovation and a customer-first philosophy.
 
 
 
 
 
 
 Role
 
 
 
 We are seeking a Customs Compliance Manager to join our Fulfillment &amp; Supply Chain team. In this role, you will own import customs clearance and product certification processes across key Middle Eastern markets, ensuring regulatory compliance while optimizing efficiency and cost.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Implement customs regulations and product certification requirements for KSA and UAE
 </li>
 <li>
 Manage customs accounts and certification platforms (SABER, FASAH, ESMA)
 </li>
 <li>
 Coordinate with brokers, forwarders, and government authorities
 </li>
 <li>
 Drive improvements in clearance accuracy, lead time, and cost efficiency
 </li>
 <li>
 Maintain compliance documentation and support digital workflow development
 </li>
 <li>
 Collaborate with logistics, procurement, and compliance teams
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Saudi national with 5+ years in customs compliance for B2B/industrial goods
 </li>
 <li>
 Expertise in KSA/UAE import regulations and HS classification
 </li>
 <li>
 Hands-on experience with customs systems and certification platforms
 </li>
 <li>
 Strong problem-solving skills and adaptability to fast-paced environments
 </li>
 <li>
 Fluent English communication skills
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 E-commerce or digital supply chain experience
 </li>
 <li>
 Knowledge of MENA regional import regulations
 </li>
 <li>
 Familiarity with ERP/logistics systems
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators
 
 
 <ul>
 <li>
 Clearance Accuracy Rate
 </li>
 <li>
 Average Clearance Lead Time
 </li>
 <li>
 Certification Turnaround Time
 </li>
 <li>
 Cost Reduction &amp; Exception Rate
 </li>
 </ul>
</div>

Customs Compliance Manager

SERVA

<div><h3 class="jobSectionHeader">About Serva</h3>
Serva is a SaaS platform that simplifies end-to-end fleet management for car rental companies, chauffeur services, and fleet-heavy businesses.
We help companies automate operations, reduce costs, and scale faster through a modern, unified system.<h3 class="jobSectionHeader">
Role Overview</h3>
We&rsquo;re looking for a Sales Specialist who understands B2B sales, enjoys building relationships, and knows how to sell value &mdash; not just features.
You&rsquo;ll play a key role in growing Serva&rsquo;s customer base and driving revenue across Saudi Arabia and the region. For more information about Serva, please visit www.serva.sa
Job Title: Sales Specialist
Location: Saudi Arabia / Insite
Type: Full-time<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>
Identify, qualify, and close B2B sales opportunities for Serva&rsquo;s SaaS products</li>
Manage the full sales cycle: lead generation demos proposals<li> closing</li>
<li>Conduct product demos tailored to customer needs (fleet size, use cases, operations)</li>
<li>Build and maintain strong relationships with decision-makers and stakeholders</li>
<li>Collaborate closely with Product, Operations, and Marketing teams</li>
<li>Maintain accurate CRM records and sales pipeline reports</li>
<li>Gather customer feedback and share insights with the product team</li>
</ul><h3 class="jobSectionHeader">
Requirements</h3><ul>
<li>
2&ndash;4 years of experience in B2B sales (SaaS experience is a strong plus)</li>
<li>Strong communication and negotiation skills</li>
<li>Ability to understand technical products and explain them simply</li>
<li>Experience selling to enterprises, SMEs, or fleet-related businesses is a plus</li>
<li>Self-driven, target-oriented, and comfortable in a fast-moving startup environment</li>
<li>Arabic (native) and English (professional)</li>
</ul><h3 class="jobSectionHeader">
Nice to Have</h3><ul>
<li>
Experience in fleet management, mobility, logistics, or fintech SaaS</li>
<li>Existing network in Saudi businesses or fleet operators</li>
<li>Familiarity with CRM tools and sales funnels</li>
</ul><h3 class="jobSectionHeader">
What We Offer</h3><ul>
<li>
Competitive salary + commission</li>
<li>Opportunity to grow with a fast-scaling SaaS startup</li>
<li>Direct exposure to founders and decision-makers</li>
<li>High-impact role with real ownership and growth path</li></ul></div>

Sales Specialist

Nestlé

<div>
 
 Position Snapshot
 
 
 
 <ul>
 <li>
 Position Title: Sales Representative &ndash; B2B
 </li>
 <li>
 Location: Riyadh, Saudi Arabia
 </li>
 <li>
 Department: Sales
 </li>
 <li>
 Reports To: Head of B2B
 </li>
 <li>
 Employment Type: Full-Time
 
 
 </li>
 </ul>
 
 Position Summary
 
 
 
 Nestl&eacute; Waters is the global leader in bottled water, proudly producing Al Manhal and Nestl&eacute; Pure Life in Saudi Arabia.
 
 
 As part of our commercial expansion, we are seeking a Sales Representative &ndash; B2B to join our Riyadh team.
 
 
 This role focuses on driving growth, executional excellence, and customer partnerships across corporate offices, banks, institutions (healthcare, education, industrial, governmental), and HORECA channels.
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Manage a defined customer portfolio within corporate, institutional, and HORECA channels to achieve volume and revenue targets.
 </li>
 <li>
 Conduct daily field visits to engage with customers, identify opportunities, and ensure service excellence across all touchpoints.
 </li>
 <li>
 Build and maintain long-term partnerships with key clients, purchasing teams, and distributors.
 </li>
 <li>
 Execute sales and promotional programs, ensuring market visibility and channel compliance.
 </li>
 <li>
 Identify new business opportunities through structured market mapping and competitive analysis.
 </li>
 <li>
 Collaborate cross-functionally with marketing, logistics, and finance to deliver seamless customer experiences.
 </li>
 <li>
 Monitor sales performance, forecast demand, and report market insights to management.
 </li>
 <li>
 Uphold Nestl&eacute;&rsquo;s standards of quality, safety, and ethical business practices in all field operations.
 
 
 </li>
 </ul>
 
 What Will Make You Successful&hellip;
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, or related field.
 </li>
 <li>
 2&ndash;3 years of relevant experience in B2B or FMCG field sales, preferably in the beverage or foodservice sector.
 </li>
 <li>
 Demonstrated success in managing large accounts and driving execution excellence.
 </li>
 <li>
 Strong interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Excellent command of Arabic and English.
 </li>
 <li>
 Valid Saudi Driving License required.
 
 
 </li>
 </ul>
 
 What We Offer At Nestl&eacute;
 
 
 
 When you join Nestl&eacute; Waters, you become part of a team committed to excellence, integrity, and customer trust.
 
 
 We value performance, collaboration, and continuous improvement empowering our people to deliver results that make a difference.
 
 
 
 We Offer
 
 
 
 <ul>
 <li>
 Exciting opportunities to develop your career your way
 </li>
 <li>
 A culture of respect, with diversity, equity and inclusion at its core
 </li>
 <li>
 A dynamic international environment empowering you to learn, develop and grow
 </li>
 <li>
 The opportunity to represent globally trusted brands with local impact.
 
 
 </li>
 </ul>
 At Nestl&eacute;, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people&rsquo;s lives that we touch every single day.
 
 
 Be a force for good. Join Nestl&eacute; and visit us on www.nestle.com.
</div>

Sales Representative -B2B

Explore 1624+ Logistics b2b operations manager in House Counsel Jobs In Riyadh this January. Find roles across top companies and apply now to boost your career.

1624 logistics b2b operations manager jobs IN House Counsel Jobs In Riyadh

Logistics B2B Operations Manager

Logistics B2B Operations Manager

B2B Coordinator

Senior Manager, Operations

Customs Compliance Manager

Sales Specialist

Sales Representative -B2B