sales manager

assistant manager - distribution center Jobs in Muscat

assistant manager - distribution center

delivery manager (airport) Jobs in Muscat

delivery manager (airport)

logistics coordinator

logistics head / manager

logistics manager

Pure planet

Job Description: Store KeeperDepartment: Supply Chain / Operations Reports To: Operations Manager / Procurement ManagerPosition SummaryThe Store Keeper is responsible for the efficient management of all inventory, purchasing coordination, receiving, storage, stock issuance, and logistics activities. The role ensures accurate inventory records, maintains optimum stock levels, supports daily operations, and guarantees that all food, beverage, bakery, pastry, packaging, and operational supplies are properly controlled in accordance with company standards.The ideal candidate must have strong experience in the Food &amp; Beverage industry, preferably within a specialty coffee shop, bakery, pastry, or restaurant environment, with excellent knowledge of inventory control systems, ERP/POS software, and warehouse operations.Key ResponsibilitiesInventory Management<ul><li>Manage daily receiving, storage, issuing, and transfer of all inventory items.</li><li>Monitor stock levels and maintain minimum and maximum inventory levels.</li><li>Conduct daily, weekly, and monthly inventory counts.</li><li>Perform stock reconciliation and investigate inventory discrepancies.</li><li>Ensure First In First Out (FIFO) and First Expired First Out (FEFO) are implemented.</li><li>Monitor expiry dates and damaged products.</li><li>Maintain organized storage areas following food safety and HACCP standards.</li></ul>Purchasing Support<ul><li>Prepare Purchase Requests based on inventory requirements.</li><li>Coordinate with approved suppliers regarding deliveries.</li><li>Compare supplier quotations when required.</li><li>Follow up pending purchase orders.</li><li>Ensure all received items match approved Purchase Orders and Delivery Notes.</li></ul>Receiving &amp; Quality Control<ul><li>Inspect all incoming goods for:</li><li>Quantity</li><li>Quality</li><li>Expiry dates</li><li>Packaging condition</li><li>Product specifications</li><li>Reject non-conforming items.</li><li>Ensure proper documentation during receiving.</li></ul>Stock Issuance &amp; Transfers<ul><li>Process daily stock requisitions from:</li><li>Coffee Bar</li><li>Kitchen</li><li>Bakery</li><li>Pastry</li><li>Front of House</li><li>Prepare internal stock transfers between branches or departments.</li><li>Maintain accurate transfer documentation.</li><li>Coordinate logistics for stock movement.</li></ul>Warehouse Management<ul><li>Maintain clean, organized, and properly labeled storage areas.</li><li>Separate dry, chilled, frozen, and chemical storage.</li><li>Monitor storage temperatures where applicable.</li><li>Ensure compliance with HACCP and food safety standards.</li></ul>Inventory System Management<ul><li>Update inventory transactions accurately and on time.</li><li>Record:</li><li>Goods Receiving</li><li>Stock Issuance</li><li>Stock Transfers</li><li>Purchase Orders</li><li>Inventory Adjustments</li><li>Stock Returns</li><li>Generate inventory and stock movement reports.</li></ul>Logistics Support<ul><li>Drive company vehicle when required for:</li><li>Supplier collection</li><li>Stock transfers</li><li>Emergency purchasing</li><li>Inter-branch deliveries</li><li>Ensure safe transportation of products.</li><li>Maintain delivery records.</li></ul>Supplier Coordination<ul><li>Maintain professional relationships with suppliers.</li><li>Coordinate delivery schedules.</li><li>Report supplier issues including shortages, delays, or quality concerns.</li><li>Assist Procurement in supplier performance evaluation.</li></ul>Compliance<ul><li>Ensure compliance with:</li><li>Company SOPs</li><li>Food Safety Standards</li><li>HACCP Requirements</li><li>Inventory Control Procedures</li><li>Health &amp; Safety Regulations</li></ul>Required Qualifications<ul><li>Diploma or Bachelor's Degree in Business Administration, Supply Chain, Hospitality Management, Logistics, or a related field.</li><li>Minimum 3&ndash;5 years of experience as a Store Keeper, Inventory Controller, or Warehouse Assistant in the Food &amp; Beverage industry.</li><li>Experience in:</li><li>Specialty Coffee Shop</li><li>Restaurant</li><li>Bakery</li><li>Pastry</li><li>Caf&eacute; Operations</li></ul>Mandatory Knowledge &amp; SkillsFood &amp; Beverage KnowledgeMust have good knowledge of:<ul><li>Coffee beans and beverages</li><li>Milk and dairy products</li><li>Syrups and sauces</li><li>Bakery ingredients</li><li>Pastry ingredients</li><li>Breakfast ingredients</li><li>Frozen products</li><li>Dry goods</li><li>Packaging materials</li><li>Cleaning chemicals</li><li>Disposable items</li><li>Operational consumables</li></ul>Must understand product storage requirements including:<ul><li>Ambient</li><li>Chilled</li><li>Frozen</li><li>Dry storage</li></ul>Inventory &amp; Warehouse<ul><li>Inventory Management</li><li>Stock Control</li><li>Cycle Counting</li><li>Physical Inventory</li><li>FIFO / FEFO</li><li>Stock Reconciliation</li><li>Inventory Valuation</li><li>Warehouse Organization</li><li>Receiving Procedures</li><li>Stock Transfers</li></ul>Purchasing Knowledge<ul><li>Purchase Requests (PR)</li><li>Purchase Orders (PO)</li><li>Goods Receiving Notes (GRN)</li><li>Supplier Management</li><li>Vendor Coordination</li><li>Cost Control</li><li>Invoice Verification</li></ul>Systems Knowledge (Mandatory)Must be proficient in using:<ul><li>ERP Systems (e.g., Odoo, SAP, Oracle, Microsoft Dynamics, NetSuite, etc.)</li><li>Inventory Management Systems</li><li>POS Backend Systems</li><li>Restaurant Management Systems</li><li>Barcode Scanning Systems</li><li>Digital Inventory Platforms</li></ul>Must be able to:<ul><li>Generate inventory reports</li><li>Process stock transfers</li><li>Receive purchase orders</li><li>Manage stock adjustments</li><li>Perform stock reconciliation</li><li>Extract inventory data</li></ul>Microsoft Office (Advanced)Mandatory proficiency in:<ul><li>Microsoft Excel (Advanced) &ndash; Pivot Tables, VLOOKUP/XLOOKUP, formulas, inventory tracking, reporting, data analysis</li><li>Microsoft Word &ndash; Documentation, reports, SOPs</li><li>Microsoft Outlook &ndash; Email communication</li><li>Microsoft PowerPoint &ndash; Basic presentations</li></ul>Additional Requirements<ul><li>Valid driving license (Mandatory).</li><li>willing to obtain a driving license with company sponsorship subject to management approval</li><li>Willing to drive company vehicles for stock transfers, supplier collections, and logistics support.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Physically fit to lift and move inventory when required.</li><li>Core Competencies</li><li>Excellent organizational skills</li><li>High attention to detail</li><li>Strong numerical and analytical skills</li><li>Integrity and accountability</li><li>Time management</li><li>Problem-solving ability</li><li>Effective communication</li><li>Teamwork and collaboration</li><li>Ability to work under pressure</li><li>Proactive and self-motivated</li><li>Strong planning and coordination skillsKey Performance Indicators (KPIs)</li><li>Inventory Accuracy (%)</li><li>Stock Variance (%)</li><li>Stock Availability</li><li>Stock Turnover Rate</li><li>Receiving Accuracy</li><li>Purchase Order Accuracy</li><li>Stock Transfer Accuracy</li><li>Inventory Reporting Timeliness</li><li>Expiry and Wastage Control</li><li>Warehouse Organization Score</li><li>Supplier Receiving Compliance</li><li>HACCP &amp; Food Safety Compliance</li></ul>This job description is designed for a professional F&amp;B operation and reflects the expectations for a Store Keeper supporting a specialty coffee shop, bakery, pastry, and restaurant environment with modern ERP, POS, inventory control, and logistics responsibilities.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Store Keeper

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage 3PL DC Performance End to End to achieve tMart DC KPIs and develop the KPIs when needed
 </li>
 <li>
 Optimize the 3PL Operational performance
 </li>
 <li>
 Visit &amp; Audit 3PL DC Operations on weekly basis
 </li>
 <li>
 Daily DC Stock &amp; Shrink monitoring
 </li>
 <li>
 Partner with Demand Planning to monitor stock levels, reducing waste and improving the accuracy of inbound/outbound forecasting.
 </li>
 <li>
 Leverage root cause analysis and data-driven insights to lead process improvement projects that eliminate waste and enhance efficiency.
 </li>
 <li>
 Ensure rigid standards for inventory accuracy, availability, and shrinkage control through regular audits and strict process adherence
 </li>
 <li>
 Plan and execute centralization volume increase with the Demand, Commercial, regional &amp; 3PL DC.
 </li>
 <li>
 Monthly &amp; Annual DC P&amp;L Ownership and review
 </li>
 <li>
 Control DC Cost and try to optimize on the go
 </li>
 <li>
 Validate DC Weekly cost vs Reality
 </li>
 <li>
 Monitor departmental spending and labor allocation to drive cost-effective operations without compromising on quality or speed.
 </li>
 <li>
 Manage an offsite team to ensure DC Operational quality
 </li>
 <li>
 Oversee total workforce planning of the 3PL DC to ensure delivery of our KPIs as per Regional FTE standards
 </li>
 <li>
 Lead the hiring, onboarding, and technical training for your specific department to ensure a high-performing talent bench.
 </li>
 <li>
 Manage and coach a team of Supervisors and frontline staff, focusing on succession planning and performance management.
 </li>
 <li>
 Drive a culture of accountability and high engagement, managing attendance and productivity metrics of our own staff and the 3PL DC.
 </li>
 <li>
 Study, Scout &amp; select with procurement and regional team new 3PL partners in case tMart needs to switch Vendors
 </li>
 <li>
 Collaborate with Demand Planning, Commercial, Procurement, and Inventory teams to align DC throughput with broader business outcomes.
 </li>
 <li>
 Ensure Health &amp; Safety compliance of our DC Talabat members within the 3PL Facility
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 More than 7 years&rsquo; experience of warehousing operations and start up
 </li>
 <li>
 Ability to accurately analyze information
 </li>
 <li>
 Ability to manage team members effectively
 </li>
 <li>
 Ability to manage processes
 </li>
 <li>
 Deadline-oriented
 </li>
 <li>
 Very good command of English
 </li>
 <li>
 Very good command in Microsoft applications
 </li>
 </ul>
</div>

Assistant Manager - Distribution Center

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The Supply Coordinator will be responsible for coordinating and supporting all supply-related operations within the fleet department. This role ensures efficient management of vehicle supplies, spare parts, documentation, and vendor coordination to maintain smooth daily operations and timely delivery of resources.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Monitor and enforce driver behavior compliance with company SOPs, including quality standards, conduct, uniform, hygiene, and delivery instructions.
 </li>
 <li>
 Coordinate the supply and distribution of fleet-related materials, including spare uniforms, and accessories.
 </li>
 <li>
 Maintain accurate inventory records and ensure stock availability for operational needs.
 </li>
 <li>
 Ensure recovery and proper return of all company merchandise from 3PLs, including tracking, follow-ups, and escalation in case of non-compliance.
 </li>
 <li>
 Conduct training and refresher sessions for drivers on behavior standards, application usage, and policy updates to ensure consistent compliance and performance.
 </li>
 <li>
 Collaborate with other teams (BI, Customer Support, Vendor Ops, Marketing, etc) to resolve issues, improve processes, and ensure smooth end-to-end service delivery.
 </li>
 <li>
 Prepare and share regular operational reports on compliance, incidents, and key issues with relevant stakeholders.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain management, Logistics, or a related field.
 </li>
 <li>
 Minimum 2&ndash;3 years of experience in supply or logistics coordination, preferably in a fleet or transport environment.
 </li>
 <li>
 Strong knowledge of fleet operations, maintenance, and supply procedures.
 </li>
 <li>
 Proficiency in MS Office and ERP/inventory management systems.
 </li>
 <li>
 Excellent organizational, communication, and time management skills.
 </li>
 <li>
 Ability to multitask and work under pressure.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Supply Coordinator

Perfume Unlimited LLC

Company Profile:A well-established luxury retail company operating in Oman, representing internationally renowned brands in perfumes, beauty, luxury gifts, and lifestyle products. The company operates multiple premium retail outlets across the Sultanate and is recognized as one of the leading luxury retail chains in Oman.Engagement Type:HR ManagerRole Overview:We are seeking an experienced HR Consultant to review and realign the HR policies, procedures, and governance framework of the organization to ensure alignment with regional standards and best practices.The consultant will work closely with the Group Head &ndash; HR based in Dubai (Regional Head Office) and will support the transformation and standardization of HR processes across Capital Stores operations in Oman.Key Responsibilities:<ul><li>Review current HR policies, SOPs, and employee lifecycle processes.</li><li>Ensure compliance with Oman Labour Law and HR regulatory requirements.</li><li>Realign HR policies and procedures with regional HR standards applied across group companies.</li><li>Identify gaps in HR governance, compliance, and operational processes.</li><li>Develop updated HR policies, manuals, and SOP frameworks.</li><li>Provide advisory support to management on HR structure and best practices.</li></ul>Requirements:<ul><li>Extensive knowledge and practical experience with Oman Labour Law.</li><li>Proven experience as HR Consultant / HR Transformation Lead / Senior HR Manager.</li><li>Strong experience in HR policy development, HR governance, and compliance frameworks.</li><li>Prior experience in retail or luxury retail sector will be an advantage.</li><li>Ability to work on a project-based assignment in Muscat for 3&ndash;6 months.</li></ul>Reporting Line:Reporting directly to the Group Head &ndash; HR (Regional Head Office &ndash; Dubai).Preferred: Omani nationalityLocation: Muscat, OmanJob Type: Full-timePay: Up to RO1,000.000 per monthWork Location: In person

HR Manager

The Chedi Muscat

The Chedi Muscat is a luxury 5-star beachfront resort in Oman that blends contemporary Asian design with traditional Omani architecture, offering elegant accommodations, world-class dining, spa, and wellness experiences.A Reservation &amp; Revenue Manager in the hospitality industry is responsible for maximizing hotel room revenue while ensuring the reservations department operates efficiently. This role combines revenue management, pricing strategy, forecasting, and reservations operations.Typical job responsibilities:<ul><li>Manage the hotel's reservations team and daily booking operations.</li><li>Develop pricing and inventory strategies to maximize occupancy and revenue.</li><li>Analyze booking trends, market demand, and competitor pricing.</li><li>Forecast occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room).</li><li>Manage room inventory across direct and online distribution channels (OTAs, GDS, hotel website).</li><li>Prepare daily, weekly, and monthly revenue reports for management.</li><li>Coordinate with Sales, Front Office, and Marketing departments.</li><li>Ensure reservation policies and procedures are followed.</li><li>Train and supervise reservations staff.</li><li>Resolve reservation-related guest issues professionally.</li></ul>الراتب المدفوع: ﷼٧٠٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Reservation & Revenue Manager

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 Relationship Manager is responsible for managing a portfolio of Corporate Islamic accounts, ensuring compliance with the Bank&rsquo;s policies and regulatory requirements, and securing sales that align with the business plan. This role focuses on nurturing existing customer relationships, acquiring new business, and contributing to the bank&rsquo;s growth within the Islamic finance sector.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Responsibilities
 
 
 
 Contribute to Business Plan Development
 
 
 Identify income-generating opportunities in targeted markets and industries, contributing to the development of the bank&rsquo;s overall business plan.
 
 
 
 Account Relationship Management
 
 
 Manage relationships with existing corporate clients, focusing on maximizing account profitability while adhering to the Bank&rsquo;s Credit policies.
 
 
 
 Credit Proposal Analysis and Recommendations
 
 
 Analyze, evaluate, and process corporate credit proposals, providing suitable recommendations based on thorough assessments.
 
 
 
 New Customer Acquisition
 
 
 Establish new account relationships with prospective customers within the designated sector, expanding the bank&rsquo;s portfolio.
 
 
 
 Credit Proposal Preparation
 
 
 Prepare high-quality and timely credit proposals for analysis and approval, ensuring they are in line with the assigned authority level.
 
 
 
 Risk Management
 
 
 Identify high-risk situations early and take appropriate actions to handle and recover those situations effectively.
 
 
 
 Customer Engagement and Relationship Development
 
 
 Meet with key bank customers, both existing and potential, to sustain and strengthen ongoing profitable relationships.
 
 
 
 Cross-selling Products and Services
 
 
 Promote and cross-sell the bank&rsquo;s range of products and services to meet the evolving needs of clients.
 
 
 
 Positive Market Representation
 
 
 Represent and project a positive image of the bank in the market, enhancing the bank&rsquo;s presence and reputation within the industry.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelors Degree in Finance, Accounting, Economics, or any other related fields.
 
 &bull; 5+ years of relevant expereince in a banking sector.
 
 
 
 
</div>

Relationship Manager - Large Corporate - Ahli Islamic

Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.Key ResponsibilitiesGuest Welcome &amp; First Impression<ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul>Guest Seating &amp; Flow Management<ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul>Customer Service Excellence<ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul>Reservation &amp; Guest Communication<ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul>Coordination with Operations Team<ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul>Complaint Handling &amp; Guest Recovery<ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul>Brand Presentation &amp; Standards<ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul>Sales &amp; Customer Engagement Support<ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul>Reporting &amp; Guest Feedback<ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul>Required Qualifications<ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum 2&ndash;3 years of experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul>Mandatory Knowledge &amp; SkillsHospitality KnowledgeStrong understanding of:<ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul>Communication Skills<ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul>Customer Experience Skills<ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul>Ability to:<ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul>Additional Requirements<ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul>Role ImportanceThe Host is considered the Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Shop Host

Explore 12+ Logistics manager in Muscat this August. Find roles across top companies and apply now to boost your career.