sales executive

sales manager

marketing manager

finance manager

front office manager

luxury retail manager

Christian Dior

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p>The Department Manager assists store management to lead and direct all activities required to achieve store business objectives; including but not limited to client development and experience, human resources management, operations, loss prevention, and maintaining Christian Dior Visual Standards while driving employee engagement. The Department Manager will serve as a Christian Dior Ambassador by promoting the philosophy and values of the brand.
</p></div><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p>&bull; Work with management to lead the sales and operations functions for RTW product categories within the store to consistently achieve sales target objectives. &bull; Fully support and align with all key business initiatives and new product launches. &bull; Strong grasp on KPI&rsquo;s and ability to strategize when performance standards are not met. &bull; Implement Action Plans, previously agreed upon with management, to develop sales for a designated product category and client segment. &bull; Work with Management to implement clear objectives to the store team and monitor individual productivity, cross selling, and client development. &bull; Ensure the achievement of business objectives while developing a top client strategy for your department. &bull; Ensure the implementation and development of Be Dior and Dior Stars initiatives. &bull; Control workflow through successful planning and delegation. &bull; Maintain thorough understanding and enforce all policies and procedures. Ensure team adherence to all company operating, HR, and security procedures. &bull; Ensure maintenance of inventory accuracy and set up quantitative targets related to inventory control. &bull; Work with management to conduct monthly coaching/counseling sessions with employees to review performance and provide timely feedback. Oversee annual performance appraisal process for all store employees. &bull; Consistently monitor and follow up on productivity goals for the department. &bull; Work with management to attract, recruit, and retain a high performing team. Build a talent pipeline through networking and competitive shopping.
</p></div><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p>&bull; 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting. &bull; Sense of initiative and commercial creativity with fashion sensitivity. &bull; Strong knowledge of the luxury industry. &bull; Demonstration of own initiative. &bull; Ability to work varied hours/days, including nights, weekends, and holidays. &bull; Strong interpersonal, communication, organizational and management skills.
</p></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>CHRISTIAN DIOR
</i></b><br>
<b>MAISON
</b><br>
</h2><div><i>&ldquo;Whatever you do &ndash; whether for work or pleasure &ndash; do it with passion! Live with passion,&rdquo; </i>wrote Christian Dior.
<br>
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the m&eacute;tier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.</div></div></div></div></div></div></div><p></p>

Department Manager RTW – Dubai, Mall of Emirates

Department Manager RTW Dubai Mall

Richemont

<p></p><div><p>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
</p><p></p><h2 class="jobSectionHeader"><b>1- REGIONAL CLIENT STRATEGY AND DEVELOPMENT.<br>
</b></h2><br>
<ul><li>Define and deploy annual VIC and client development objectives per store within the territory, in alignment with HQ targets and Retail Manager direction (retain / upgrade / recruit).
</li></ul><ul><li>Map the regional High-End client landscape &mdash; tier distribution, geographic concentration, cross-door client opportunities &mdash; and set store-specific action plans accordingly.
</li></ul><ul><li>Identify the region's top-priority VIC relationships and personally invest in the highest-potential and most strategic, complementing store-level management.
</li></ul><ul><li>Partner with Couture teams to identify regional Couture prospects; ensure the regional network is equipped and motivated to deliver the Couture selling ceremony at the required standard.
</li></ul><ul><li>Provide strategic guidance on local market dynamics &mdash; competitor activity, cultural calendar, wealth migration &mdash; to support store directors in adapting their client approach.
</li></ul>Support the Head of VIC Relations with C-suite reporting on regional VIC and client development performance, flagging key relationship developments and commercial opportunities. Set a baseline of residents vs. tourists clients per door and define local recruitment target with clear strategy to achieve local clients objectives &amp; development.<br>
<ul><li>
 </li></ul><br>
<p><b>2- RETAIL SUPPORT, TRAINING AND ORCHESTRATION.<br>
</b></p><br>
<ul><li>Serve as the primary interface between HQ client development strategy and store-level execution &mdash; cascading priorities, clarifying expectations, and troubleshooting implementation barriers.
</li></ul><ul><li>Design and deliver regional training programmes on VIC service standards, CRM best practices, outreach personalisation; adapt content to local market specificities when necessary with up-to-date training calendar
</li></ul><ul><li>Support stores management in new joiners onboarding on VICs development and service standards.
</li></ul><ul><li>Conduct regular store visits to audit clienteling practices, observe team behaviours, and deliver targeted coaching to store managers and Client Advisors.
</li></ul><ul><li>Identify high-potential talent within the retail network and support their development into future in-store client development roles or couture ambassadors.
</li></ul><ul><li>Coordinate with regional HR and Learning &amp; Development teams to integrate client development competencies into onboarding and performance frameworks.
<br>
</li>Own the regional A&amp;P budget allocated to VIC and commercial events &mdash; allocating resources across doors, managing forecasts, and reporting on spend vs. return in accordance with the Head of VIC Relations and Client Development.<br>
<li>
</li></ul><br>
<p><b>3- REGIONAL ANIMATION &amp; CROSS-MARKET ACTIVATIONS.<br>
</b></p><br>
<ul><li>Propose and orchestrate a regional event calendar &mdash; covering in-store activations, cross-door moments, regional trunk shows, and previews &mdash; ensuring coherence with the HQ animation framework and local relevance, and ensuring a coherent annual planning with local happenings and business needs.
</li></ul><ul><li>Develop flagship regional client experiences that leverage Ala&iuml;a's brand territories.
</li></ul><ul><li>Define guest lists and engagement strategies for international Maison events (fashion shows, re-sees, dinners); manage client logistics in partnership with HQ &amp; Store management
</li></ul><ul><li>Personally host key client moments across the region, embodying the brand&rsquo;s values.
</li></ul>Liaise with local partners to ensure all events are executed to the highest experiential standard.<br>
<ul><li>
</li></ul><br>
<p><b>4- PARTNERSHIPS, BUSINESS PROVIDERS &amp; CLIENT RECRUITEMENT.<br>
</b></p><br>
<ul><li>Build and maintain a regional network of strategic business providers &mdash; private offices, luxury concierge services, stylists, cultural institutions, private members' clubs &mdash; capable of introducing qualified new clients to the Maison.
</li></ul><ul><li>Identify and formalise partnership frameworks with relevant regional players, reporting opportunities to the Head of VIC Relations and Client Development for brand-level validation and broader activation.
</li></ul><ul><li>Develop a systematic new client recruitment strategy for the region, including prospecting protocols, referral programmes, and community penetration plans for underserved client segments in line with the Ala&iuml;a codes and aesthetic.
</li></ul>Act as brand ambassador in key market environments &mdash; attending cultural and social events to represent Ala&iuml;a and naturally expand the house's relationship map.<br>
<ul><li>
 </li></ul><br>
<p><b>5- DATA ANALYSIS &amp; REGIONAL REPORTING.<br>
</b><br>
</p><ul><li>Consolidate and analyse VIC and High-End client performance data across the regional store network &mdash; spend trends, tier migration, client acquisition costs, and activation ROI.
</li></ul><ul><li>Produce structured reviews for the Head of VIC Relations and Client Development and Local GM-Brand President: monthly performance dashboards, post-activation reviews, and annual strategic assessments.
</li></ul><ul><li>Identify regional patterns and anomalies in client data that signal commercial opportunity or relationship risk, and propose data-driven responses.
</li></ul><ul><li>Oversee CRM hygiene standards across all regional doors, establishing consistent protocols and holding store teams accountable for data quality.
</li></ul>Model budget scenarios and event ROI projections to support resource allocation decisions within the regional A&amp;P envelope.<br>
<ul><li>
</li></ul><p></p><p><br>
<b>CANDIDATE PROFILE
</b></p><h3 class="jobSectionHeader"><b>Background
</b></h3>Minimum 8&ndash;10 years in luxury retail, with a clear trajectory that includes senior in-store roles (store management, department management, or senior client-facing position) &mdash; store experience at a high level is non-negotiable.<br>
<ul><li>
</li></ul><br>
<ul><li>Demonstrated experience in a multi-door, regional, or network-level role within a luxury fashion, jewellery, watches, or lifestyle Maison.
</li></ul><ul><li>Proven ability to influence, coach, and align diverse store teams without direct line management authority.
</li></ul><ul><li>Solid command of CRM systems and regional data consolidation; ability to translate data into actionable strategy.
</li></ul>Prior exposure to budget management and A&amp;P accountability is strongly preferred.<br>
<ul><li>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Skills &amp; Attributes
</b></h3><ul><li>Strategic clarity combined with operational rigour &mdash; able to think at altitude and execute at ground level with equal precision.
</li></ul><ul><li>Natural leadership presence: inspires confidence in store directors and Client Advisors alike; leads through example, not authority.
</li></ul><ul><li>Deep market intelligence and relationship capital within the territory &mdash; existing networks in luxury, culture, and finance are an asset.
</li></ul><ul><li>Entrepreneurial mindset: proactively identifies opportunities, proposes solutions, and operates with a high degree of autonomy.
</li></ul><ul><li>Exceptional written and verbal communication; fluency in English &amp; Arabic required.
</li></ul><ul><li>Aesthetic alignment with the Ala&iuml;a universe &mdash; a genuine understanding of and connection to the house's philosophy of the body, craftsmanship, and cultural rootedness.
</li></ul><ul><li>Ability to travel to different markets in the region is necessary.
</li></ul><p></p><p>#Richemont #WeCraftTheFuture</p></div><p></p>

Regional VIC & Client Development Manager

Bulgari

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p></p><p>The CRM &amp; Client Development Associate Manager is in charge of the end-to-end client journey within the market. In alignment with the Omnichannel manager the role will participate in shaping how clients build, experience and celebrate their relationship with the Maison throughout their lifetime.
</p><p>Beyond driving CRM and Clienteling excellence, this position acts as the market's cultural ambassador, translating local client behaviors, rituals, aspirations and emotional expectations into strategic recommendations that influence the entire client ecosystem&mdash;from retail experience and architecture to merchandising, communications, events and training.
</p><p>Working cross-functionally across Retail, Marketing, Merchandising, Training, Client Relations and HQ teams, this role orchestrates a seamless omnichannel experience that strengthens client loyalty, advocacy and lifetime value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Job responsibilities
</b></h3><p></p><p><b>Key Responsibilities
</b></p><p><b>Client Engagement Strategy &amp; Vision: </b>Define with the Omnichannel Manager and execute the market's client engagement strategy, translating global vision into locally relevant, high-impact experiences across the entire client journey (acquisition, development, loyalty, advocacy). Own critical client KPIs including NPS, Client Lifetime Value, Loyalty, Engagement rates, Omnichannel interaction, and CRM performance.
</p><p><b>Cultural Insights &amp; Advocacy: </b>Act as the voice of the local client, deeply understanding market luxury culture, client expectations, and emerging trends. Provide strategic guidance to cross-functional teams (Retail, Marketing, VM, Training, etc.) to ensure all client-facing decisions reflect local cultural nuances.
</p><p><b>CRM &amp; Clienteling Oversight: </b>Drive the market's CRM and clienteling strategy. Oversee the clienteling calendar, campaign execution, and activation plans. Monitor performance, identify improvements, and disseminate best practices to optimize boutique teams' use of CRM tools and insights for business growth and client loyalty. Serve as the primary coordination point for all CRM and client engagement initiatives between local teams and Headquarters.
</p><p><b>Client-Centric Ecosystem Development: </b>Champion client-centricity across the organization. Partner with Retail, Marketing, Merchandising, Training, and other functions to embed client insights into strategic decisions, aligning teams around the shared ambition of creating exceptional experiences and long-term client value.
</p></div><p></p><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><ul><li>Senior professional with 7-10 years in luxury client engagement, CRM, and clienteling strategy development.
</li><li>Drives strategic client journey optimization, translating global brand vision into impactful local market experiences to enhance loyalty and business performance.
</li><li>Expert in leading CRM programs, optimizing omnichannel client experiences, and fostering a robust client-centric culture.
</li><li>Proven ability to leverage data analytics for performance improvement and influence cross-functional teams to achieve strategic client engagement objectives.
</li></ul></div><p></p><div><h3 class="jobSectionHeader"><b>Additional information
</b></h3><p></p><ul><li>Client Relationship Management (CRM) Strategy &amp; Execution
</li><li>Clienteling Expertise
</li><li>Omnichannel Strategy &amp; Implementation
</li><li>Market &amp; Cultural Intelligence (Luxury Sector)
</li><li>Data Analysis &amp; Performance Monitoring (KPIs: NPS, CLTV, Loyalty)
</li><li>Strategic Planning &amp; Vision Setting
</li><li>Cross-functional Leadership &amp; Influence
</li><li>Stakeholder Management
</li><li>Program &amp; Campaign Management
</li><li>Communication &amp; Presentation Skills
</li><li>Business Acumen
</li></ul></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>BVLGARI
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.
<br>
Through a pioneering vision, the company&rsquo;s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.
<br>
Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social &amp; Environmental Responsibility and giving back &ndash; to nature and to the community. In 2024 the Maison announced the creation of <i>Fondazione Bvlgari </i>, reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.</div></div></div></div></div></div></div><p></p>

CRM & Client Development Associate Manager

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p><b><br>
What you'll be doing</b>
</p><p>The eCommerce Manager is responsible for driving the eCommerce strategy, managing the online P&amp;L, and optimizing profitable growth. This role involves leveraging data insights, performance marketing, operations and online merchandising strategies to deliver a world-class customer experience while collaborating with internal teams, suppliers, and third-party agencies.</p><p><b>
Key Responsibilities:</b></p><div><p>
1. Strategy &amp; Planning</p></div><div><ul><li><p>
eCommerce Strategy: Lead the annual strategy and budget in collaboration with the eCommerce General Manager and Brand General Manager.</p></li></ul></div><div><ul><li><p>
Trading Strategy: Manage product, pricing, and promotional strategies to drive site performance and build synergies across all channels (Retail, eCommerce, e-Retail, ..)</p></li></ul></div><div><ul><li><p>
P&amp;L Management: Own the online brand P&amp;L and leverage its insights to optimize cost drivers and improve profitability.</p></li></ul></div><div><ul><li><p>
Relationship Management: Cultivate internal and external relationships, including third-party agencies and e-Retail teams to drive eCommerce growth</p></li></ul></div><p></p><div><p>
2. Online Merchandising</p></div><div><ul><li><p>
Merchandising Strategy: Develop and execute a compelling product assortment and presentation strategy based on customer preferences, inventory , performances and trends.</p></li></ul></div><div><ul><li><p>
Site Optimization: Oversee product categorization, tagging, and search functionality for improved user experience and conversions.</p></li></ul></div><div><ul><li><p>
Promotions &amp; Content: Plan and execute promotions, campaigns, and update product content to reflect accurate pricing, images, and descriptions.</p></li></ul></div><p></p><div><p>
3. Performance Marketing &amp; Web Analytics</p></div><div><ul><li><p>
Marketing Campaigns: Develop and execute performance marketing strategies across digital channels (PPC, Display, Social, Affiliate) to drive traffic and conversions.</p></li></ul></div><div><ul><li><p>
Optimization: Continuously optimize marketing spend, creative, and targeting based on performance data.</p></li></ul></div><div><ul><li><p>
Analytics &amp; Reporting: Use web data to identify areas for improvement, understand customer behavior onsite, optimize marketing performance and manage KPIs via eCommerce dashboards.</p></li></ul></div><p></p><div><p>
4. Product Management</p><ul><li><p>
Product Strategy: Develop product strategies that align with customer needs and brand objectives.</p></li></ul></div><div><ul><li><p>
Cross-Functional Collaboration: Work closely with internal teams to ensure products deliver an exceptional customer experience.</p></li></ul></div><p></p><div><div><p>
5. Cross-Functional Leadership &amp; Development</p></div><div><ul><li><p>
Omnichannel Initiatives: Lead innovation in omnichannel experiences and work with central teams product team and Retail teams</p></li></ul></div><div><ul><li><p>
Prioritization &amp; Roadmap: Manage the product roadmap and ensure alignment with business goals.</p></li></ul></div></div><p></p><p><b>
What you&rsquo;ll need to succeed</b>
</p><ul><li><p>Proven experience in eCommerce management with expertise in performance marketing, merchandising, and P&amp;L management</p></li><li><p>
Strong background in digital marketing channels (PPC, Display, Social Media, Affiliate Marketing) and tools (Google Analytics, Google Ads, Facebook Ads, Dynamic Yield, SFCC).</p></li><li><p>
Data-driven decision-maker with experience in web analytics and managing eCommerce performance dashboards.</p></li><li><p>
Expertise in product management and cross-functional team collaboration to deliver exceptional customer experiences.</p></li><li><p>
Strong communication, negotiation, and leadership skills.</p></li></ul><p><b>
What we can offer you</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>Using GenAI in Your Application Process</b></p><p>
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p><p><b>
We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Ecommerce Manager - Jacquemus & Farm Rio

<p></p><div><p>Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
</p><p></p><p>Richemont is seeking a highly analytical and experienced Senior Compensation Analyst on a <b>FIXED TERM CONTRACT </b>to act as a Project Lead within our dynamic MEIAT region. Reporting to the Regional Compensation Director, you will play a pivotal role in driving the strategic evolution and optimization of our Compensation Schemes across diverse markets, including the UAE, KSA, India, Turkiye, and South Africa.
</p><p></p><p>This is a unique opportunity to lead the end-to-end development of a comprehensive, Excel-based simulation module, enabling detailed individual-level analysis of current and proposed compensation models. You will be instrumental in driving data-backed recommendations directly to our Executive Committee (ExCo) and ensuring optimal strategic alignment across the region.
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li>Simulation Module Development: Design, build, and deploy a robust, advanced Excel-based simulation module in close collaboration with the Commercial &amp; Data Analytics teams.
</li><li>Project Management &amp; Coordination: Act as the dedicated Project Manager for all simulation activities, overseeing planning, execution, and cross-functional liaison with HR, Finance, and Commercial teams.
</li><li>Market Alignment &amp; Integration: Collaborate directly with local MEIAT market teams to capture operational nuances, gather and validate data, and integrate the tool into regional processes.
</li><li>Comparative Analysis &amp; Reporting: Generate concise, actionable reports and compelling presentations detailing the impacts of proposed structures to support the Executive Committee's (ExCo) decision-making.
</li><li>Data Integrity: Strictly uphold the highest standards of data security, confidentiality, and accuracy throughout the project lifecycle.
</li></ul><p></p><p><b>Experience
</b></p><ul><li>Proven experience in financial modeling, data analytics, or commercial project management, preferably within multinational or luxury retail environments.
</li><li>Expert-level mastery of Microsoft Excel (complex formulas, VBA, pivot tables, and financial simulation design).
</li><li>Solid understanding of compensation analysis, sales incentives, or commission schemes.
</li><li>Exceptional analytical, problem-solving, and presentation skills, with the ability to translate complex data into clear, executive-ready insights.
</li><li>Highly collaborative, proactive, and resilient, with a strong sense of ownership and a high level of discretion in handling confidential information.
</li><li>Bachelor's degree in Finance, Business Administration, Data Analytics, or a related quantitative field.
</li></ul><p></p><p>Why Richemont?
</p><p></p><p>Join a global leader in luxury, where your analytical expertise will directly impact our strategic commercial frameworks across a vital and diverse region. This role offers significant project ownership, executive-level exposure, and the opportunity to work alongside iconic Maisons in a highly collaborative environment.
</p><p></p><p>#Richemont #WeCraftTheFuture</p></div><p></p>

Senior Compensation Analyst

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.<br>
<br>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.<br>
<br>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.<br>
<br>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><p><b><br>
What you'll be doing</b>
</p><p>Our Boutique Manager is the ambassador of the Maison and the guardian of its heritage, savoir-faire and standards of excellence. They lead the boutique as a business owner, with client development at the heart of the role: building, enriching and activating a high-value client database, cultivating enduring relationships with High Jewelry clients and VICs (Very Important Clients), and elevating every interaction into a memorable Maison experience. They achieve ambitious sales targets across High Jewelry, Fine Jewelry and Bridal, develop and inspire a team of client advisors, and ensure impeccable adherence to the Maison's guidelines, ceremonies and boutique processes.</p><h5 class="jobSectionHeader"><b>
Key Responsibilities</b></h5><p><b>
Client Development &amp; Database Building</b></p><ul><li>Own the boutique's client development strategy: define and drive an annual clienteling plan with clear objectives for new client recruitment, retention, reactivation and upselling across all product pillars.</li><li>Build and continuously enrich the client database: ensure systematic, qualitative data capture at every touchpoint (profile, preferences, important dates, gifting occasions, purchase history, lifestyle) and maintain the highest standards of data accuracy and confidentiality.</li><li>Segment and activate the database: analyse the client portfolio (VIC / VIP / prospects / sleeping clients) and orchestrate personalised outreach cadences, one-to-one appointments, private viewings and follow-up rituals for each segment.</li><li>Personally manage and grow a portfolio of top-tier clients and High Jewelry prospects, acting as their trusted advisor for significant acquisitions, commissions and special orders.</li><li>Proactively prospect new high-net-worth clients through networking, referrals, partnerships (hospitality, private banking, art and lifestyle circles) and local community presence, converting them into loyal Maison clients.</li><li>Lead the boutique's participation in client events, High Jewelry presentations, trunk shows and Maison activations &ndash; from target guest lists drawn from the database to post-event follow-up and conversion tracking.</li><li>Set individual clienteling objectives for each client advisor (data capture rate, appointments, reactivations, retention) and review performance in weekly one-to-ones.</li></ul><p><b>
Drive the Business</b></p><ul><li>Lead by example and embody the Maison's values, heritage and philosophy in every interaction with clients and team members.</li><li>Define, execute and monitor the boutique action plan to achieve sales targets and KPIs, with particular attention to sales mix across High Jewelry, Collections, Classic and Bridal.</li><li>Monitor key clienteling KPIs &ndash; retention rate, repurchase rate, average transaction value, VIC contribution, data capture quality &ndash; and take corrective action.</li><li>Stay ahead of High Jewelry market trends, competitor activity and local client dynamics, sharing structured feedback with the back-office and merchandising teams.</li><li>Think omnichannel by leveraging every point of contact &ndash; boutique, distance selling, digital clienteling tools and e-commerce &ndash; to serve clients wherever they are.</li></ul><p><b>
Team Leadership &amp; Development</b></p><ul><li>Provide the team with a clear vision of the boutique's ambition and the central role of client development in achieving it.</li><li>Identify, recruit, develop and retain talents with strong clienteling instincts and genuine passion for jewelry, gemology and craftsmanship.</li><li>Coach client advisors on the art of clienteling: discovery, storytelling around the Maison's creations, handling of precious pieces, negotiation and long-term relationship building.</li><li>Create a positive environment built on trust, respect and fairness, and represent the team's voice with leadership and HR.</li><li>Promote a growth mindset through the Group's learning platforms, and ensure development plans and performance improvement plans are discussed and documented transparently.</li></ul><p><b>
Client Experience</b></p><ul><li>Guarantee a flawless, warm and highly personalised Maison experience for every visitor, in line with the Maison's ceremony of sale and hospitality standards.</li><li>Champion the clienteling approach and tools across the team, with a focus on VICs &ndash; leveraging client data to anticipate needs, personalise gestures and create surprise-and-delight moments.</li><li>Recruit new clients and convert them into loyal advocates of the Maison through excellence of experience, consistent follow-up and genuine relationship building.</li><li>Handle sensitive client situations, special orders, bespoke requests and after-sales care with discretion and the highest service standards.</li></ul><p><b>
Operational Excellence</b></p><ul><li>Ensure all sales, security and operational policies and procedures are followed, with the rigour required for high-value inventory (stock counts, handling of precious pieces, certificates and documentation).</li><li>Ensure e-commerce and distance-selling orders are prepared within SLAs with no pending fulfilment actions.</li><li>Leverage available technology (clienteling app, CRM, OMS, Business WhatsApp) to support client development in and outside the boutique, and ensure the team is fully trained on these tools.</li><li>Maintain impeccable visual merchandising per the Maison's guidelines, ensuring displays honour the creations and support the sales strategy.</li><li>Ensure full compliance with legal, safety, security, retail operations and HR guidelines (including KYC/AML requirements applicable to high-value transactions), escalating any concern promptly.</li><li>Plan floor coverage using traffic history and appointment scheduling to guarantee availability for booked client appointments and walk-ins alike.</li></ul><p><b>
What you&rsquo;ll need to succeed</b>
</p><ul><li><p><b>Proven Boutique Manager experience within the luxury jewellery or watches industry</b>, with an established network and client database in the UAE luxury market.</p></li><li><p>
Strong <b>clienteling and CRM expertise</b>, with a proven track record of building, developing and leveraging a high-value client database within the UAE market.</p></li><li><p>
Commercially driven, with the ability to analyse business performance, achieve ambitious sales targets and inspire a high-performing team.</p></li><li><p>
An engaging and relationship-focused leader, confident in building lasting relationships with VIP and High Jewelry clients while coaching teams to deliver the Maison's standards of excellence.</p></li></ul><p><b>
What we can offer you</b>
</p><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><p><b>We Invite All Applicants to Apply</b></p><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Boutique Manager - De Beers, Dubai

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