business development manager Jobs in Abu Dhabi

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manager -business customer support Jobs in Abu Dhabi

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manager business customer support

AD Ports Group

<div>
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi, ensuring alignment with AD Ports Group&rsquo;s operational standards and strategic objectives.
 </li>
 <li>
 Monitor operational performance, prepare reports for senior management, and drive corrective actions to achieve continuous improvement.
 </li>
 <li>
 Coordinate with cross-functional teams to ensure seamless facility operations and effective resolution of operational challenges.
 </li>
 <li>
 Manage the customer service department, ensuring efficient handling of inquiries and complaints while fostering a customer-centric culture.
 </li>
 <li>
 Establish, implement, and enhance customer service procedures, policies, and standards to elevate service delivery.
 </li>
 <li>
 Define and track customer satisfaction targets, analyze feedback, and lead initiatives to improve overall customer experience.
 </li>
 <li>
 Ensure compliance with local regulations, HSE requirements, and company policies across all operations.
 </li>
 <li>
 Evaluate and strengthen the effectiveness of the Compliance Program, embedding ethical practices into daily operations.
 </li>
 <li>
 Champion AD Ports Group&rsquo;s compliance culture by providing leadership, guidance, and training to staff.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 People Management Responsibilites:
 </li>
 <li>
 Collaborate with the Vice President - Public Marine Facilities and other leadership to align on strategic objectives.
 </li>
 <li>
 Support team development through coaching, performance management, and fostering a culture of continuous improvement.
 </li>
 <li>
 Keep senior management informed of regulatory and best practice changes and their impact on the organization.
 </li>
 <li>
 Liaise with internal and external stakeholders to ensure alignment on compliance matters.
 </li>
 <li>
 Strategic Responsibilities:
 </li>
 <li>
 Develop and deliver training programs to build risk awareness and emphasize the importance of compliance and ethics.
 </li>
 <li>
 Support staff education initiatives to ensure understanding of compliance requirements.
 </li>
 <li>
 Promote a culture of continuous improvement and learning within compliance teams and the wider organization.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Bachelor's degree in Business Administration, Maritime Studies, Logistics, or related field.
 
 
 10 years of experience in Compliance, risk management, and customer service in ports, logistics, or maritime sectors
</div>

Manager -Business Customer Support

Abu Dhabi ports

<div>Core Responsibilities:
<ul><li>Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi, ensuring alignment with AD Ports Group&rsquo;s operational standards and strategic objectives.
</li><li>Monitor operational performance, prepare reports for senior management, and drive corrective actions to achieve continuous improvement.
</li><li>Coordinate with cross-functional teams to ensure seamless facility operations and effective resolution of operational challenges.
</li><li>Manage the customer service department, ensuring efficient handling of inquiries and complaints while fostering a customer-centric culture.
</li><li>Establish, implement, and enhance customer service procedures, policies, and standards to elevate service delivery.
</li><li>Define and track customer satisfaction targets, analyze feedback, and lead initiatives to improve overall customer experience.
</li><li>Ensure compliance with local regulations, HSE requirements, and company policies across all operations.
</li><li>Evaluate and strengthen the effectiveness of the Compliance Program, embedding ethical practices into daily operations.
</li><li>Champion AD Ports Group&rsquo;s compliance culture by providing leadership, guidance, and training to staff.</li></ul></div>
 <div><ul><li>Responsibilities: People Management Responsibilites: 
 
Collaborate with the Vice President - Public Marine Facilities and other leadership to align on strategic objectives. 
 
Support team development through coaching, performance management, and fostering a culture of continuous improvement. 
 
Keep senior management informed of regulatory and best practice changes and their impact on the organization. 
 
Liaise with internal and external stakeholders to ensure alignment on compliance matters. 
 
Strategic Responsibilities: 
 
Develop and deliver training programs to build risk awareness and emphasize the importance of compliance and ethics. 
 
Support staff education initiatives to ensure understanding of compliance requirements. 
 
Promote a culture of continuous improvement and learning within compliance teams and the wider organization.</li></ul></div>
 <div>Qualifications: Bachelor's degree in Business Administration, Maritime Studies, Logistics, or related field. 
 
10 years of experience in Compliance, risk management, and customer service in ports, logistics, or maritime sectors</div>

Set2Recruit

<div>
 
 Senior Product Manager - Cybersecurity Products
 
 
 
 Location:
 
 Abu Dhabi, UAE
 
 
 
 Type:
 
 Full-time
 
 
 
 
 
 About the Role
 
 
 We are seeking an experienced
 
 senior product manager
 
 to lead the end-to-end lifecycle of enterprise cybersecurity products. This role owns product strategy, development, launch and growth, working closely with engineering, business and go-to-market teams to deliver secure, scalable solutions aligned with market and regulatory needs.
 
 
 
 
 
 This is a senior, hands-on role requiring strong technical understanding, commercial awareness, and the ability to drive alignment across cross-functional stakeholders. You will have full ownership of the product roadmap, go-to-market strategy and product-level financial performance.
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Define and own product vision, strategy, and roadmap aligned with business objectives
 </li>
 <li>
 Champion customer-centric product development by embedding customer feedback throughout the lifecycle
 </li>
 <li>
 Establish structured processes for customer discovery, feedback, and validation (interviews, surveys, pilots, usability testing)
 </li>
 <li>
 Lead market validation and concept testing to ensure strong product&ndash;market fit
 </li>
 <li>
 Translate customer needs, cybersecurity trends, and regulatory requirements into actionable product features
 </li>
 <li>
 Partner closely with engineering and research teams to deliver secure, scalable solutions
 </li>
 <li>
 Lead cross-functional initiatives across engineering, marketing, sales, and operations
 </li>
 <li>
 Develop product messaging, positioning, and launch plans for target customer segments
 </li>
 <li>
 Drive go-to-market strategy in collaboration with sales and marketing teams
 </li>
 <li>
 Support sales enablement through training, collateral, and customer engagement
 </li>
 <li>
 Own product financials including revenue, margins, cost management, and pricing strategy
 </li>
 <li>
 Forecast demand and monitor product performance using data-driven insights
 </li>
 <li>
 Support identification and management of strategic partnerships
 </li>
 <li>
 Prepare high-impact materials including customer presentations, pitch decks, and proposals
 </li>
 <li>
 Provide senior leadership with regular product updates, insights, and recommendations
 </li>
 <li>
 Represent the product at customer meetings, partner discussions, and industry events
 </li>
 </ul>
 
 
 
 
 Required Experience &amp; Qualifications
 
 <ul>
 <li>
 8+ years&rsquo; experience in product management, including 3+ years in cybersecurity or enterprise software
 </li>
 <li>
 Proven track record of launching and scaling B2B products
 </li>
 <li>
 Strong experience using customer insights to shape product strategy and prioritisation
 </li>
 <li>
 Experience running pilots, MVPs, or concept validation initiatives
 </li>
 <li>
 Strong technical background (Computer Science, Engineering, or equivalent experience)
 </li>
 <li>
 Experience with go-to-market planning, product marketing, and P&amp;L ownership
 </li>
 <li>
 Familiarity with Agile delivery and tools such as Jira, Confluence, and Git
 </li>
 <li>
 Excellent communication, stakeholder management, and leadership skills
 </li>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in a relevant field (MBA advantageous)
 </li>
 </ul>
 
 
 
 
 Desirable / Preferred
 
 <ul>
 <li>
 Knowledge of cybersecurity domains such as zero trust, secure identity or cryptography
 </li>
 <li>
 Exposure to regulated industries or government clients
 </li>
 <li>
 Experience managing multiple products or modular platforms
 </li>
 <li>
 Comfortable operating in fast-moving, ambiguous or growth-focused environments
 </li>
 </ul>
 
 
 
 
 What&rsquo;s on Offer
 
 <ul>
 <li>
 Opportunity to shape and scale high-impact cybersecurity products
 </li>
 <li>
 Work alongside highly technical and mission-driven teams
 </li>
 <li>
 Competitive compensation and benefits
 </li>
 <li>
 Exposure to cutting-edge security technologies and enterprise-scale challenges
 </li>
 </ul>
 
 
</div>

Senior Product Manager

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 The Store Manager oversees all aspects of the store's operations with a focus on sales growth and profitability. The role involves ensuring exceptional customer service, maintaining merchandising standards, and fostering a skilled and motivated team. Success in this position requires strategic planning and execution to meet financial targets and enhance the overall customer experience.
 
 
 
 What You Will Do:
 
 
 
 People Development / HR
 
 
 <ul>
 <li>
 Recruit, hire, develop, and retain high-quality management and associates for the store.
 </li>
 <li>
 Lead by example and provide training, development, and ongoing feedback on product knowledge and selling skills.
 </li>
 <li>
 Conduct weekly staff meetings and daily briefings to recap performance and communicate new goals and procedures.
 
 
 </li>
 </ul>
 Customer Experience / Sales
 
 
 <ul>
 <li>
 Prioritize excellent customer service by executing the Customer Experience through regular assessment and coaching.
 </li>
 <li>
 Maintain visibility on the selling floor to answer questions and support selling functions.
 </li>
 <li>
 Implement visual merchandising standards, directives, and promotions, ensuring cleanliness and organization.
 
 
 </li>
 </ul>
 Drive Sales &amp; Profitability
 
 
 <ul>
 <li>
 Meet or exceed profitability expectations for sales, payroll, shrink, and conversion.
 </li>
 <li>
 Create and execute strategies to maximize sales while controlling expenses.
 
 
 </li>
 </ul>
 Operational Effectiveness
 
 
 <ul>
 <li>
 Control company assets by meeting loss prevention measures including inventory management.
 </li>
 <li>
 Execute and comply with all company policies and store procedures.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent customer service orientation.
 </li>
 <li>
 Ability to implement and maintain visual merchandising standards.
 </li>
 <li>
 Strategic thinking and financial acumen.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High school education or equivalent preferred.
 </li>
 <li>
 Minimum two years of experience as an Assistant Store Manager with a proven track record in driving sales and profit.
 </li>
 <li>
 Proficiency in business English and report analysis skills.
 </li>
 <li>
 Good computer skills with experience in Outlook, Excel, and SAP.
 </li>
 </ul>
</div>

Store Manager | Retail | Abu Dhabi

MSA Safety

<div>Overview:
<div>
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.</div><div> 
</div><div>At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.</div><div> 
</div><div>Are you in? Read on for more details about this particular role.</div> 
Purpose of Position (Summary)<div>
This permanent Service Engineer role reports to the Services and Solutions Manager and is responsible for driving installation base upgrades at ADNOC locations and managing service assignments. Responsibilities include identifying and executing upgrade and service business opportunities, commissioning gas detectors, control panels, HVAC-R and monitoring systems, and other MSA products, as well as performing servicing, maintenance, on-site calibration, repair, and training across the UAE. The role promotes MSA&rsquo;s service business by developing and maintaining strong relationships with both existing and new customers.</div>
Responsibilities:
<div>
Field Services &amp; Commercial Opportunities</div><ul><li>
Coordinate with the FGFD Sales team, Technical Service Engineers, and Channel Partners to understand existing installed bases and promote upgrades.</li><li>
Consult and coordinate with the FGFD Projects team regarding commissioning schedules and ensure smooth execution.</li><li>
Collaborate with authorized service partners and guide end users in calibration, repair, maintenance, and training.</li><li>
Provide sales support to the ADNOC Key Account Manager and Field Sales Managers.</li><li>
Engage with the Abu Dhabi (KEZAD) Regional Service Office to resolve warranty, quality issues, and spare parts challenges.</li><li>
Manage service visits, on-site commissioning, and preventive maintenance; support ASPs in securing long-term AMCs.</li><li>
Execute paid repairs, maintenance services, and preventive tasks as required.</li></ul>
 Warranty &amp; Sales Support<ul><li>
Support the Quality Engineer with documentation, including field visit reports and warranty replacements.</li><li>
Provide inspection, service, site visit reports, and calibration certificates as required.</li><li>
Support customers via phone, email, face-to-face meetings, and on-site assistance with spare parts, services, and training.</li><li>
Escalate issues beyond site-level resolution and propose solutions.</li><li>
Collaborate with Service Engineers and Sales Managers; raise alerts for issues affecting business functions.</li><li>
Build strong customer relationships through responsive service delivery.</li><li>
Monitor product performance and address related concerns.</li><li>
Provide sales support to customer-facing teams as needed.</li></ul>
Authorized Service Partner (ASP) Support<ul><li>
Support ASPs and end users in calibration, repair, maintenance, and training.</li><li>
Assist ASPs in securing AMCs for existing installed bases.</li><li>
Support implementation of MSA Service Policies with certified partners.</li><li>
Conduct periodic ASP audits, ensure compliance, and recommend new ASPs when needed.</li></ul>
Market Research, Understanding &amp; Representation<ul><li>
Represent MSA at local trade shows when required.</li><li>
Attend internal service meetings and training.</li><li>
Identify service channel gaps and help expand service coverage</li></ul>
Qualifications:

Experience / Skills<ul><li>
3-5 year's of experience Hands on field experience in servicing of electronics, instrumentation, mechanical, and pneumatic products</li><li>
Proven experience in commissioning, servicing, repairs, maintenance, and training</li><li>
Troubleshooting, service reporting, and tracking</li><li>
Ability to propose and secure long-term service contracts</li><li>
Act as the voice of the customer for service</li></ul>
Education / Certifications<ul><li>
University Diploma or Degree: Diploma in any specialization with 5 years&rsquo; work experience (or) Engineering Graduate in any specialization with 3 years&rsquo; work exp.</li></ul><div>
#LI-RD1</div><div>
#LI-Hybrid 
#LI-Remote</div></div>

Service Engineer

Infotech Electromechanical

Business Development Manager branch in Abu Dhabi!Main responsibilities:<ul><li>Active work looking for new Customers in the UAE market, majoring in selling project logistics services.</li><li>Establishment and maintenance of a plan of meetings with the Customers.</li><li>Attraction of new Customers, retention and development of Customers.</li><li>Work with sales lists to ensure on-time closure of set objectives.</li><li>Responsible for the management and handling of the **RFQ/ BOQ&rsquo;s** response documents coming to the company for Contract Logistics Business.</li><li>Visit market / Introduce our company &amp; generate new business deals **(Local/ International Markets).</li><li>Develop and maintain Capex procedures as per policy for RFQ and new business submissions.</li><li>Target to patch up with **Construction / Oil &amp; Gas/ Air/Road/ ** control authorities.</li><li>Develop new business for the company through approaching new business customers, as defined on the local sales KPI&rsquo;s.*</li><li>Conclusion and maintenance of contracts, negotiating payment terms; monitoring and updating of contracts and related agreements; registering all the requirements and agreements in the electronic document management system.</li><li>Identification of regularity of Customer&rsquo;s needs (regular, sporadic, seasonal, projective) and registering the information in the Customer&rsquo;s portfolio.</li><li>Evaluation of Customer satisfaction and the work on nonconformity.</li><li>Usage of the CRM system to document client activity, create proposals, process orders, and forecast sales.</li><li>Responsible for developing a plan to achieve the sales target</li><li>Responsible for carrying out prospecting calls</li></ul>&middot; Responsible for establishing and managing relationships with customers in need of the firm&rsquo;s freight transportation services&middot; Register the company with all valuable local business-oriented companies.&middot; Develop new business for the company through approaching new business customers, as defined on the local sales KPI&rsquo;s.&middot; Develop a new business prospect listing to ensure that future new business development is planned in advance.&middot; Maintain all account and new business approaches and outcomes in C-view.&middot; Generate and distribute specific reports as required in alignment with the position&middot; Coordinate and follow and follow up **Rental / Leasing / x-Selling **activities within the department.&middot; Maintain close working relationships with the Customer Service, Operations and Contract Logistics team.&middot; Focus on winning and keeping profitable business.&middot; Develop and maintain Capex procedures as per policy for RFQ and new business submissions.&middot; Maintain and manage the financial forecast and cost module projections for new business submissions.&middot; Undertake cross-selling and up-selling within the existing customer base to further develop account potential through, **value-added products and contract logistics.&middot; Manage and coordinate all commercial activities of a defined vertical group of customers with the customer service team, in line with the company&rsquo;s short and long-term results &amp; targets.&middot; Represents the company and its policies to the clients, which are defined as &ldquo;Strategic Accounts.&middot; Develop SOP&rsquo;s for strategic accounts in association with Site Manager, Operations Manager, and associates' internal colleagues where applicable, to detail all processes, rate structure, and capturing of customer-identified KPI&rsquo;s.Our expectations:<ul><li>7+ experience in Project Logistics Sales;</li><li>Deep knowledge of Project oil &amp; Gas industry;</li><li>Experience with projects in the Middle East.</li><li>Exceptional problem-solving and negotiation skills;</li><li>Proactive approach;</li><li>Ability to work both individually and in a team.</li><li>Preference to candidates with their own portfolio of contacts/Customers.</li></ul>Job Type: Full-time

Business Development Manager (Ambulance Services)

Slider

Account Manager (Customer Success)Slider is looking for an Account Manager to own relationships with existing customers and ensure they get real value from the product. This role focuses on retention, adoption, and account growth &mdash; not cold sales or ticket-based support.Responsibilities<ul><li>Manage and grow relationships with active customers</li><li>Drive product adoption and usage</li><li>Run regular check-ins and handle renewals</li><li>Identify upsell and expansion opportunities</li><li>Collect customer feedback and work with product/support teams</li></ul>Requirements<ul><li>2+ years in Account Management, Customer Success, or SaaS</li><li>Strong communication and relationship skills</li><li>Organized, proactive, and customer-focused</li></ul>Why This RoleSlider needs someone to protect and grow existing customers, not a pure sales or support role.Job Type: Full-timePay: AED4,000.00 per month

Account Manager

Explore 1347+ Manager business customer support in Abu Dhabi this February. Find roles across top companies and apply now to boost your career.

1347 manager business customer support jobs IN Abu Dhabi

Manager -Business Customer Support

Manager -Business Customer Support

Senior Product Manager

Store Manager | Retail | Abu Dhabi

Service Engineer

Business Development Manager (Ambulance Services)

Account Manager