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manager call center operations

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are looking for a dynamic
 
 Manager
 
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage overall call center operations
 </li>
 <li>
 Monitor and improve team performance
 </li>
 <li>
 Ensure service quality and operational efficiency
 </li>
 <li>
 Develop strategies to meet and exceed KPIs
 </li>
 <li>
 Coordinate with senior management for reporting and improvements
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong leadership and team management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional and dynamic work environment
 </li>
 </ul>
</div>

Manager – Call Center Operations

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily call center operations
 </li>
 <li>
 Monitor team performance and ensure service quality
 </li>
 <li>
 Assist in reporting and campaign management
 </li>
 <li>
 Support the Manager in achieving KPIs and operational goals
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong coordination and analytical skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and leadership development opportunities
 </li>
 <li>
 Collaborative and professional work environment
 </li>
 </ul>
</div>

Assistant Manager – Call Center Operations

LeadNexis

The responsibilities of a Manager HR in a Call Center (especially in Karachi/BPO industry) are mainly focused on recruitment, employee management, compliance, and performance support because call centers have high hiring volume and high employee turnover.Here are the main responsibilities of an HR Manager in a Call Center:1. Recruitment &amp; Bulk Hiring<ul><li>Conduct mass hiring of call center agents (sales/support).</li><li>Post jobs on platforms like LinkedIn, Indeed, Facebook groups, Rozee.pk.</li><li>Screen CVs and conduct initial interviews and voice/accent assessments.</li><li>Coordinate interviews with operations or campaign managers.</li><li>Maintain a continuous pipeline of candidates.</li></ul>2. Onboarding &amp; Employee Documentation<ul><li>Manage joining formalities and orientation sessions.</li><li>Prepare offer letters, contracts, and employee files.</li><li>Ensure employees understand company policies and call center rules.</li></ul>3. Attendance, Payroll &amp; HR Operations<ul><li>Monitor attendance, late coming, and leave records.</li><li>Coordinate salary processing, commissions, and incentives.</li><li>Maintain HR databases and employee records.</li></ul>4. Employee Relations<ul><li>Handle employee complaints and grievances.</li><li>Resolve conflicts between agents, team leads, or managers.</li><li>Maintain a healthy and disciplined work environment.</li></ul>5. Performance Management<ul><li>Coordinate with Team Leads and Operations Managers.</li><li>Track employee KPIs such as:</li><li>Sales performance</li><li>Call quality</li><li>Attendance</li><li>Manage warnings, performance improvement plans (PIP), and appraisals.</li></ul>6. Training &amp; Development<ul><li>Identify training needs for agents.</li><li>Arrange communication, accent, and product training.</li><li>Help improve employee productivity and retention.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager HR

Pinnacle Business Solutions

Job SummaryDynamic and experienced Supervisor / Assistant Manager &ndash; Operations with a strong call center background to oversee daily operational activities and ensure seamless coordination with regional and international offices.The ideal candidate must have experience managing on-site and remote teams, maintaining virtual connectivity, and ensuring operational efficiency across multiple locations.Key Responsibilities<ul><li>Supervise and manage daily floor operations.</li><li>Monitor team performance, KPIs, SLAs, and productivity metrics.</li><li>Ensure smooth virtual coordination with other domestic and international offices.</li><li>Manage remote teams and ensure consistent communication and workflow alignment.</li><li>Conduct regular team meetings (physical and virtual).</li><li>Identify operational gaps and implement process improvements.</li><li>Prepare operational reports and share performance updates with management.</li><li>Handle escalations and ensure timely resolution of issues.</li><li>Ensure adherence to company policies and compliance standards.</li><li>Support workforce planning and shift management.</li></ul>Required Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree (Business Administration or relevant field preferred).</li><li>Minimum 3&ndash;6 years of experience in call center operations and with handling multiple teams international remotely - virtual collaboration.</li><li>At least 1&ndash;2 years in a supervisory or assistant managerial role.</li><li>Strong understanding of remote team management and virtual collaboration tools.</li><li>Experience in handling cross-location coordination is mandatory.</li><li>Strong leadership, communication, and problem-solving skills.</li></ul>Technical Skills<ul><li>Proficiency in MS Office, specialist in Report Generation (Excel, Word, PowerPoint).</li><li>Familiarity with CRM systems.</li><li>Experience with virtual communication platforms (Zoom, Microsoft Teams, etc.).</li></ul>Preferred Attributes<ul><li>Strong analytical and reporting skills.</li><li>Ability to work in a fast-paced environment.</li><li>Excellent interpersonal and coordination skills.</li><li>Ability to manage multiple teams and time zones effectively.</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Supervisor Operations

H&S Real Estate

We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:&middot; Leadership &amp; Strategy&middot; Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.&middot; Develop and execute strategies to enhance lead conversion rates and client engagement.&middot; Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.&middot; Operations Management&middot; Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.&middot; Implement and manage CRM systems, call tracking tools, and data reporting dashboards.&middot; Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.&middot; Monitor call recordings and analyze drop-offs or call quality issues to improve performance.&middot; Performance &amp; Quality Assurance&middot; Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.&middot; Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.&middot; Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.&middot; Collaboration &amp; Reporting&middot; Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.&middot; Provide daily, weekly, and monthly performance reports with actionable insights.&middot; Identify emerging market trends and recommend process or strategy adjustments accordingly.&middot; Qualifications &amp; Skills:&middot; Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).&middot; 8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.&middot; Strong understanding of UAE real estate market dynamics and lead nurturing cycles.&middot; Proven track record in setting up or scaling telesales/call center operations.&middot; Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).&middot; Excellent leadership, communication, and analytical skills.&middot; Ability to work under pressure and manage high-volume lead flow efficiently.&middot; Fluent in English; Arabic proficiency is a plus.&middot; Compensation &amp; Benefits:&middot; Competitive salary package based on experience.&middot; Performance-based bonuses and incentives.&middot; Health insurance and professional development programs.&middot; Opportunity to work with a leading UAE real estate brand in a high-growth environment.Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeWork Location: In person

Call Center - Head

Dany Technologies

Job Summary:We are looking for a proactive and performance-driven Deputy Manager &ndash; Customer Experience to lead and optimize the outbound ordering confirmation process. This role is responsible for ensuring timely order verification, reducing cancellations, improving conversion rates, and delivering a seamless customer interaction experience.The ideal candidate will combine leadership, operational efficiency, and strong customer communication skills to drive measurable results.Key Responsibilities:Oversee and manage the outbound order confirmation team.Ensure all online and COD orders are verified within defined SLAs.Monitor call quality, productivity, and confirmation conversion rates.Reduce order cancellations and RTO (Return to Origin) through effective verification strategies.Develop scripts and communication standards to enhance customer engagement.Train, coach, and mentor team members to maintain service excellence.Analyze daily/weekly performance metrics and prepare management reports.Coordinate with Operations, Logistics, and Sales teams to resolve order-related issues.Handle escalated customer concerns professionally and efficiently.Implement process improvements to enhance operational efficiency.Required Qualifications &amp; Experience:Bachelor&rsquo;s degree in Business Administration or related field.3&ndash;5 years of experience in Customer Experience / Call Center Operations (Outbound preferred).Minimum 1&ndash;2 years in a supervisory or assistant managerial role.Strong understanding of e-commerce order lifecycle.Excellent communication and conflict-resolution skills.Experience with CRM systems and reporting tools.Job Type: Full-timeWork Location: In person

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)

Explore 1128+ Manager call center operations in Karachi this March. Find roles across top companies and apply now to boost your career.

1128 manager call center operations jobs In Karachi

Manager – Call Center Operations

Manager – Call Center Operations

Assistant Manager – Call Center Operations

Manager HR

Supervisor Operations

Call Center - Head

Deputy Manager – Customer Experience (Ordering Confirmation – Outbound)