client success manager – 1 Jobs in Islamabad Pakistan

client success manager – 1

client success manager – 2 Jobs in Islamabad Pakistan

client success manager – 2

customer solutions manager Jobs in Islamabad Pakistan

customer solutions manager

customer success specialist Jobs in Islamabad Pakistan

customer success specialist

client engagement manager Jobs in Islamabad Pakistan

client engagement manager

manager customer experience

Smart Talent

We are seeking a highly motivated and experienced Customer Service Manager to lead our customer support team and ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. The ideal candidate will be responsible for developing service procedures, implementing customer loyalty programs, and managing the day-to-day operations of the customer service team.Lead, mentor, and manage the customer service team (voice, email, chat, and social media support).Develop and implement customer service policies, procedures, and standards.Monitor team performance through KPIs such as CSAT, NPS, AHT, FCR, and SLA compliance.Handle complex customer complaints and escalations in a professional and timely manner.Collaborate with cross-functional teams (Operations, Sales, IT, Product) to ensure customer-centric operations.Manage shift schedules, workforce planning, and performance evaluations.Oversee CRM tool usage (e.g., Zendesk, Freshdesk, Salesforce) and ensure full adoption and optimization.Conduct regular training sessions to improve product knowledge, communication skills, and service quality.Analyze customer feedback and suggest improvements to enhance the customer journey.Prepare and present weekly/monthly reports to senior management.Ensure compliance with company policies and relevant legal requirements.Required Education for Position*BachelorsRequired Experience for Position*3-4 YearsJob Type: Full-timePay: Rs250,000.00 per monthWork Location: On the road

Manager Customer Experience

AlHaadi Mobilya (SMC-PVT) Ltd

Job Title: Assistant Manager (AM) Sales (Furniture Industry)Department: Sales Location: Islamabad, Pakistan Company: Enza HomeAbout Enza HomeEnza Home, part of the esteemed Yata&#351; Group (Turkey), is a leading international furniture and lifestyle brand recognized for its innovative designs, superior quality, and exceptional customer experience. As Enza Home expands its footprint in Pakistan, we seek motivated sales leaders to drive growth in our Islamabad showroom.Position OverviewThe Assistant Manager Sales will support the Sales Manager in leading the sales team to achieve revenue targets, enhance customer engagement, and maintain brand standards. This role requires strong leadership, strategic sales management, and excellent interpersonal skills to drive showroom performance and customer satisfaction.Key Responsibilities<ul><li>Assist the Sales Manager in planning, executing, and monitoring sales strategies to meet and exceed targets.</li><li>Lead, motivate, and supervise the sales team, ensuring high levels of product knowledge and customer service.</li><li>Monitor daily sales activities, track performance metrics, and prepare sales reports for management.</li><li>Engage directly with key clients, offering tailored furniture solutions and building long-term relationships.</li><li>Coordinate with design, visual merchandising, and operations teams to optimize showroom presentation and order fulfillment.</li><li>Handle escalated customer issues and provide effective resolutions to ensure customer satisfaction.</li><li>Identify new business opportunities, potential markets, and customer segments in Islamabad and surrounding areas.</li><li>Participate in recruitment, training, and development of sales staff to build a high-performing team.</li><li>Stay updated on industry trends, competitor activities, and product innovations to inform sales tactics.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Interior Design, or related field.</li><li>Minimum 4&ndash;6 years of experience in sales, preferably in furniture, home d&eacute;cor, or lifestyle industry.</li><li>At least 2 years in a supervisory or assistant management role in retail sales.</li><li>Proven ability to lead sales teams and achieve business targets.</li><li>Excellent communication, leadership, and negotiation skills.</li><li>Strong customer relationship management skills.</li><li>Proficiency in MS Office and CRM software.</li></ul>Key Competencies<ul><li>Sales Leadership &amp; Team Management</li><li>Strategic Planning &amp; Execution</li><li>Customer Relationship Management</li><li>Communication &amp; Negotiation</li><li>Analytical &amp; Problem-Solving Skills</li><li>Market Awareness &amp; Business Development</li></ul>What We Offer<ul><li>Competitive salary package with performance-based incentives.</li><li>Professional growth opportunities within a global furniture brand.</li><li>Training and development programs to enhance sales and leadership skills.</li><li>Dynamic and supportive work environment focused on innovation and customer satisfaction.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

AM Sales (Furniture Industry)

Job Title: Deputy Manager (DM) Sales (Furniture Industry)Department: Sales Location: Islamabad, Pakistan Company: Enza HomeAbout Enza HomeEnza Home, a prestigious brand under the Yata&#351; Group (Turkey), is an international leader in modern furniture and lifestyle products, known for its innovative designs, quality craftsmanship, and exceptional customer service. With expanding operations in Pakistan, Enza Home aims to set new standards in the furniture retail industry.Position OverviewThe Deputy Manager Sales will be responsible for managing showroom sales operations, leading the sales team, and driving revenue growth. This role requires strong leadership, strategic planning, and excellent customer relationship management skills to ensure achievement of sales targets and superior customer satisfaction.Key Responsibilities<ul><li>Manage daily sales operations and supervise the sales team to ensure consistent achievement of sales targets.</li><li>Develop and implement effective sales strategies aligned with the company&rsquo;s goals.</li><li>Coach and mentor sales staff to enhance their product knowledge, sales skills, and customer handling abilities.</li><li>Monitor team performance through KPIs, sales reports, and customer feedback, taking corrective actions as needed.</li><li>Engage directly with high-value clients and key accounts to secure business and foster long-term relationships.</li><li>Collaborate with marketing, design, and operations teams to optimize showroom presentation, promotions, and order fulfillment.</li><li>Handle customer escalations promptly and ensure excellent service standards are maintained.</li><li>Identify new business opportunities and emerging market trends to support business growth.</li><li>Assist in recruitment, training, and development initiatives for sales personnel.</li><li>Prepare regular sales forecasts, reports, and presentations for senior management.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Interior Design, or a related field.</li><li>Minimum 5&ndash;7 years of sales experience, with at least 3 years in a supervisory or managerial role, preferably in the furniture or lifestyle industry.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Strong leadership, communication, and negotiation skills.</li><li>Excellent customer relationship management capabilities.</li><li>Proficiency in MS Office and CRM software.</li></ul>Key Competencies<ul><li>Sales Leadership &amp; Team Management</li><li>Strategic Sales Planning &amp; Execution</li><li>Customer Relationship &amp; Key Account Management</li><li>Communication &amp; Negotiation</li><li>Analytical Thinking &amp; Problem Solving</li><li>Market Awareness &amp; Business Development</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career advancement within an international furniture brand.</li><li>Comprehensive training and professional development.</li><li>Collaborative and innovative work environment.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

DM Sales (Furniture Industry)

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 As the Client Success Manager, you'll be involved in ensuring client satisfaction and success. Your duties include efficient order processing, fostering strong client relationships, addressing customer needs, managing inventory, and contributing to project management efforts. This role demands strong customer service skills, organizational prowess, and the ability to excel in a fast-paced environment while working autonomously.
 
 
 What you&rsquo;ll do as the Client Success Manager I
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner.
 </li>
 <li>
 Relationship Building &ndash; Interact and build relationships with customers on a daily basis.
 </li>
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 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
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 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 A primary focus on new accounts for their first 6 months as well as at risk accounts on the Service Desk.
 
 
 </li>
 </ul>
 Process
 
 
 List critical processes this individual will undertake to achieve targeted results.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Graduate &ndash; Any Specialization.
 </li>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skills
 </li>
 <li>
 Ability to work with little or no supervision.
 </li>
 <li>
 Bachelor's degree in business administration or any other Field
 </li>
 <li>
 Minimum 2-3 years of experience.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 1:00 PM to 09:30 PM (Pk time)
</div>

Client Success Manager – 1

The Roshaan's

Roshaan&rsquo;s Furniture is seeking an experienced and dynamic Branch Manager to lead operations at our new outlet located on Golra Road. The ideal candidate will be responsible for overseeing daily branch activities, ensuring excellent customer service, managing sales performance, and maintaining operational efficiency.CORE RESPONSIBILITIES:-<ul><li>Make sure the branch achieves its sales targets, require weekly deep analysis</li><li>Monitor sales conversion rates and implement strategies to boost performance.</li><li>Analyze customer trends and adjust sales tactics to match client affordability and market conditions.</li><li>Monthly Report on the most selling and profitable product.</li><li>Build, train, and motivate the sales team for peak performance.</li><li>Enhance team communication, negotiation, and persuasion skills.</li><li>Ensure all team members possess deep product knowledge and customer handling skills.</li><li>Monitor customer feedback and address concerns promptly.</li><li>Analyze market trends and competitor activities to adjust branch strategy.</li><li>Manage daily operations and ensure compliance with company SOPs.</li><li>Monitor footfall, display effectiveness, and the implementation of promotional activities.</li><li>Maintain store presentation, merchandising, and stock levels.</li><li>Identify reasons for sales decline and develop corrective action plans.</li><li>Weekly tracking of sales against branch targets to identify and implement necessary measures.</li><li>Make sure SOP is perfectly executed in the branch</li><li>Coordinate with the delivery team to schedule and ensure timely furniture deliveries.</li><li>Handle customer complaints and resolve issues in a timely, professional manner.</li><li>Maintain an up-to-date knowledge of current promotions, showroom stock, and new arrivals.</li><li>Responsible to look after essential administrative matters including electricity, electrical items, sanitary works, POS systems.</li><li>Responsible for accurate display stock list in ERP system</li><li>Generation of SO &amp; follow ups with the concerns.</li><li>Responsible for achieving monthly sales targets assigned by the management.</li><li>Ad-hoc duties assigned by the line manager and/or management.</li><li>Responsible to closely monitoring of overall activities of branch and staff.</li><li>Responsible for training and orientation for new staff</li></ul>Requirements:<ul><li>Minimum 5 years of experience managing retail outlets (furniture or home d&eacute;cor preferred).</li><li>Bachelor's degree in business administration, or equivalent.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proven ability to drive sales and manage teams effectively.</li><li>Candidate must be a resident near Golra Road or able to commute daily.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Do you have 5 years of experience in retails outlets management?</li></ul>Work Location: In personExpected Start Date: 01/12/2025

Branch Manager - Islamabad

Rastgar Engineering Company

Location: IslamabadJob Type: Full TimeExperience: 2&ndash;3 YearsEducation: Minimum Intermediate; relevant certifications preferredJob DescriptionRastgar Engineering &mdash; a leading manufacturer and global exporter of heavy-duty truck and trailer components &mdash; is looking for a Digital Media Assistant to join our media and marketing team.This role is ideal for someone who&rsquo;s skilled in website SEO, AI-powered content creation, and Google Analytics, and can use these tools to improve online visibility, website performance, and customer tracking.Key Responsibilities:<ul><li>Create and publish AI-generated web content using tools like ChatGPT or Jasper</li><li>Manage website updates using WordPress, Wix, or other CMS platforms</li><li>Conduct on-page SEO (meta tags, internal links, keyword optimization)</li><li>Track and analyze visitor data using Google Analytics (GA4) and Search Console</li><li>Set up customer tracking via Meta Pixel, Google Tag Manager, or Hotjar</li><li>Monitor user behavior, bounce rate, and traffic sources</li><li>Support campaign tracking through UTM links and goal setup</li><li>Assist in creating visually appealing layouts using Canva or similar tools</li></ul>Skills Requirement:Candidates with experience on the following tools will be preferred:<ul><li>SEO (on-page &amp; technical basics)</li><li>Google Analytics (GA4)</li><li>Google Tag Manager</li><li>Hotjar / Clarity</li><li>Meta Pixel / LinkedIn Insight Tag</li><li>HubSpot / Zoho CRM</li><li>AI Content Tools (ChatGPT, Jasper, etc.)</li><li>Website Builders (WordPress, Wix, etc.)</li><li>Tracking Tools (UTM, GTM, Pixel)</li><li>Canva / Graphic Support</li><li>Reporting / Dashboards</li></ul>Job Type: Full-timeEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>media, digital marketing, or content creation: 3 years (Preferred)</li></ul>Work Location: In person

Digital Media Assistant (AI Content + Web Analytics Focus)

Arwen Tech

<div>
 Posted on Oct 21, 2025
 
 
 Title
 
 
 Key Account Manager Sales
 
 
 Apply before
 
 
 Nov 30, 2025
 
 
 City
 
 
 Islamabad
 
 
 
 Responsibilities
 
 
 
 Key Account Manager Sales
 
 
 The position is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them. Acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
 
 
 
 Please Note: The above position description contains the main responsibilities and duties of this position. However in an ever evolving organization such as Arwen Tech staff members are expected to show flexibility in their approach to work and be willing to undertake other tasks that are reasonably allocated to them but which are not part of their regular position description. Where any task becomes a regular part of staff member&rsquo;s responsibilities, the position description should be changed in consultation between the manager, the staff member and the HR Department. Any one of the three may initiate the consultation.
 
 
 
 <ul>
 <li>
 Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition
 </li>
 <li>
 Acquiring a thorough understanding of key customer needs and requirements.
 </li>
 <li>
 Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
 </li>
 <li>
 Maintain and grow current business in the assigned territory meeting or exceeding company objectives that are determined on a yearly basis.
 </li>
 <li>
 Negotiate and close Commercial agreements with customers as per company guidelines
 </li>
 <li>
 Achieve Assigned Sales Quotas on Monthly, Quarterly and Yearly basis
 </li>
 <li>
 Train and educate each customer and customer&rsquo;s associates on entire product line, marketing programs and advertising programs.
 </li>
 <li>
 Successful Bid management &amp; submission
 </li>
 <li>
 Active participation in Sales promotion / marketing activities in the region
 </li>
 <li>
 Use relationship selling and assist customers in helping to grow their business with Arwen&rsquo;s solutions and services.
 </li>
 <li>
 Solves product problems for customers in an expeditious fashion.
 </li>
 <li>
 Work with Accounts Receivable with any credit issues that may exist.
 </li>
 <li>
 Participate and play active role in Opportunity Mapping sessions with Vendors
 </li>
 <li>
 Participate and play active role in GNG meetings and Vendor/Product selection for a particular opportunity
 </li>
 <li>
 Updation of sales CRM records
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Weekly reports and quarterly review meetings preparation are routine work, this is to be communicated to higher management and making essential data recording system is part of the job.
 
 
 Knowledge, Skills, Abilities (KSA&rsquo;s) required to successfully perform the job:
 
 
 <ul>
 <li>
 Knowledge: Must have a deep industry knowledge, must be motivated, highly structured and organized,
 </li>
 <li>
 Skills: Familiar with Arwen&rsquo;s portfolio of solutions and products. Well verse on MS Office. Strong account management and relationship building skills.
 </li>
 <li>
 Abilities: Reliable, responsible, dependable, and driven to exceed sales plan. Demonstrate reasonable and sound judgment. Ability to manage and deal with Decision influencers and makers at customer organizations. Ability to present and win business cases within Arwen&rsquo;s senior and top management executives.
 
 
 </li>
 </ul>
 
 Education, Experience, Licensure, Certification Required For The Position
 
 
 
 <ul>
 <li>
 Experience: The minimum educational requirement to be a Key Account Manager is a Bachelor&rsquo;s degree preferably in Business, Engineering, or any related field, but candidates with an MBA or any advanced degree are preferred. A minimum of at least 05 years of experience in a related field (System Integrator) is required. Candidates with freight or more years of Sales in IT (SI) will have an edge. Previous experience in Account Management or Territory Sales and display an attitude that is key to success. Experience of managing major national accounts at head office level. Highly self-motivated.
 
 
 </li>
 </ul>
 
 Competencies Required To Successfully Perform The Job
 
 
 
 Technical Competencies
 
 
 Behavioral/General Competencies
 
 
 Proven experience in sale
 
 
 Team player
 
 
 Sales Related Certifications
 
 
 Task Oriented (Focused on Weekly, Monthly and Annual Targets)
 
 
 Good computer skills (MS Office)
 
 
 Presentable
 
 
 Knowledge of Enterprise management
 
 
 Initiative
 
 
 Achievement Oriented
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 Excellent Salary
 </li>
 <li>
 Fuel Allowance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 </ul>
</div>

Key Account Manager Sales

Explore 804+ Manager customer experience in Islamabad Pakistan this November. Find roles across top companies and apply now to boost your career.