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Park Hyatt Abu Dhabi Hotel & Villas

<div>
 
 The Assistant Manager - Front Office will have oversight of the front office agents, cash control for agents, staffing needs, and guest services.
 
 
 
 
 
 Additional responsibilities may include training, staff development and scheduling. This position reports to the Front Office Manager.
 
 <ul>
 <li>
 A true desire to satisfy the needs of others in a fast paced environment.
 </li>
 <li>
 Refined verbal and written communication skills.
 </li>
 <li>
 Previous front office supervisory/team leader experience preferred, in a luxury hospitality company.
 </li>
 <li>
 Experience working with Opera is required.
 </li>
 <li>
 Ability to work a flexible schedule.
 </li>
 <li>
 German/Russian/Mandarin language will be ideal.
 </li>
 </ul>
</div>

Assistant Manager - Front Office

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

DICETEK LLC

<div>JOB KNOWLEDGE &amp; EXPERIENCE
<ul><li>Minimum 5 years of experience as Regulatory Business Analyst with a focus on MiFID, EMIR, and SFTR regulations</li><li>In addition to regulatory, candidate is expected to have Murex knowledge as well to support Murex related front office developments,
</li><li>Expertise in multiple asset classes (atleast 2 of the following) such as FXMM, Security financing, IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives , FX Derivatives, etc.</li><li>Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, , Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
</li><li>Experience in leading and delivering projects</li><li>Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
</li><li>Excellent knowledge of Capital Markets products and processes, front to back.</li><li>Strong analytical and problem-solving skills accompanied with excellent communication</li></ul> 
QUALIFICATIONS AND SKILLS<ul><li>The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.</li><li>The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.</li><li>Strong record of stakeholder management and leadership skills</li><li>Strong understanding of the regulations (Mifid, SFTR, EMIR, Dodd Frank etc,)
</li><li>Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements and confirmation generation</li><li>Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes</li><li>Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.</li><li>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.</li><li>Candidate must display strong verbal and written communication skills.</li></ul></div>

Regulatory/Murex front office BA

<div>The Murex FO Business Analyst will be required to be part of GM IT FO Squad responsible to provide IT services to Global Markets team. The squad is responsible for support, change request and projects pertaining to Global Markets. Key responsibilities of the role include providing level 1 / level 2 trading floor support to traders and control groups. 
 
JOB KNOWLEDGE &amp; EXPERIENCE
<ul><li>Minimum 5 years of experience as Murex Front office Business Analyst
</li><li>Extensive experience in setting up and validating Interest rate curves including for ARRs.</li><li>Expertise in multiple asset classes (at least 2 of the following) such as IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives, FX Derivatives, Structured Products Credit Derivatives, FIMM (Fixed Income, / Money Market).</li><li>Expertise in terms of pricing, valuation, risk management and sensitivities including for exotic products.
</li><li>Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
</li><li>Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
</li><li>Excellent knowledge of Capital Markets products and processes, front to back.</li><li>Experience on implementation of both linear and non-linear products in Murex</li><li>Strong analytical and problem-solving skills accompanied with excellent communication</li></ul> 
QUALIFICATIONS AND SKILLS<ul><li>The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.</li><li>The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.</li><li>Strong record of stakeholder management and leadership skills</li><li>Strong understanding of the financial markets, trading, and banking solutions
</li><li>Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements, and confirmation generation</li><li>Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes.</li><li>Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.</li><li>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.</li><li>Candidate must display strong verbal and written communication skills.</li></ul></div>

Murex Front Office BA

GSSTech Group

<div>The Regulatory/Murex Business Analyst will be responsible for ensuring implementation of key financial regulations including MiFID, EMIR, SFTR, Dodd Frank etc.. The role involves analyzing regulatory requirements, assess vendors on their reporting solutions, reviewing technical and functional design ,validate the solution and liaise with different teams for successful implementation of regulatory reporting. In addition to regulatory solution related responsibilities, BA will also be acting as Murex business analyst
TASKS<ul>
<li>
Analyze and document user requirements related to MiFID, EMIR, and SFTR regulations and translate them into functional specifications
</li><li>Act as key liaison with Global Markets teams (business and their supporting functions), IT teams as well as with the vendors</li>
<li>Lead vendor RFP from a technology perspective and assess vendor solutions
</li><li>Participate actively in discussions with business stakeholders to understand their needs and transform them into regulatory compliance initiatives
</li><li>In addition to regulatory requirements, candidate is expected to work on non regulatory aspects as Murex front office
</li><li>Define the systems and data requirements and validate the systems design and processes from functional and technical aspects</li>
<li>Develop and refine the various business/functional/testing requirements in support of the project and systems involved, working alongside the vendor if needed
</li><li>Configuration of the solution as per requirements wherever applicable
</li><li>Creation of test plan, test cases, execution of system testing
</li><li>Contribute to the User Training activities, through one-to-one discussion, preparation of user training guides &amp; presentations</li>
<li>Follow up with vendor support as and when necessary to resolve bugs/issues</li>
<li>Ensure technical and functional hand over of the project and changes to the relevant teams</li>
<li>Assist in developing business and operational processes and to participate in developing system training artefacts when required.</li>
</ul>
JOB KNOWLEDGE &amp; EXPERIENCE
<ul><li>Minimum 5 years of experience as Regulatory Business Analyst with a focus on MiFID, EMIR, and SFTR regulations</li>
<li>In addition to regulatory, candidate is expected to have Murex knowledge as well to support Murex related front office developments,
</li><li>Expertise in multiple asset classes (atleast 2 of the following) such as FXMM, Security financing, IR vanilla and exotic derivatives, Equity Derivatives, Commodity Derivatives , FX Derivatives, etc.</li>
<li>Strong exposure to FO Modules of Murex - E-Tradepad, Simulation, Livebook, RTPM, , Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Matrices etc.
</li><li>Experience in implementation and supporting Murex v3.1 with regards to front office capabilities
</li><li>Strong analytical and problem-solving skills accompanied with excellent communication</li>
</ul>
QUALIFICATIONS AND SKILLS<ul>
<li>
The candidate should possess either a postgraduate degree or qualification in Information Systems / Engineering / Business Administration.</li>
<li>The candidate should carry a minimum relevant work experience in a Bank or I.T. Company for a minimum of 5-7 years.</li>
<li>Strong record of stakeholder management and leadership skills</li>
<li>Strong understanding of the regulations (Mifid, SFTR, EMIR, Dodd Frank etc,)
</li><li>Strong knowledge of the Global Markets products and practices, front-to-end: pricing, limit checks, booking, risk management, accounting generation, settlements and confirmation generation</li>
<li>Candidate must be technically astute and have had relevant exposure and experience with bank systems and processes</li>
<li>Strong proven track record of liaising with stakeholders for business requirements, specification documents, testing processes and other relevant information.</li>
<li>Strong numerical skills coupled with the ability to deliver well under pressure and tight deadlines.</li>
<li>Candidate must display strong verbal and written communication skills.</li></ul></div>

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.

As a Duty Manager, you will be responsible for the following duties:
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
As a Duty Manager, we expect from you:
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Duty Manager

Marriott International

<div>Additional Information 
Job Number25166408 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Office Manager

Explore 1076+ Manager front office in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1076 manager front office jobs IN Abu Dhabi

Assistant Manager - Front Office

Assistant Director of Front Office

Regulatory/Murex front office BA

Murex Front Office BA

Regulatory/Murex front office BA

Duty Manager

Front Office Manager