human resources (hr) associate in gurgaon

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human resources (hr) associate in gurgaon Jobs in Gurgaon

manager - human resources operations Jobs in Gurgaon

manager - human resources operations

senior associate-hrbp

manager human resources operations

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
 
 
 In return for your drive, determination, and curiosity, we&rsquo;ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
 
 
 When you join us, you will have:
 
 
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 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
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 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
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 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
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 Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
 
 
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 </ul>
 
 Your Impact
 
 
 
 As the Manager - Human Resources Operations, you will be responsible for leading the HR Operations based teams in Asia (Gurgaon). This position is based at McKinsey Global Capabilities &amp; Services (MGCS), Gurgaon, and reports to the Director of HR Operations.
 
 
 Your role will play a critical leadership role in strengthening HR operational excellence and people leadership in Gurgaon (GGN). Your role is responsible not only for the delivery of high-quality, scalable HR operations, but also for building leadership depth, capability, and a strong team culture within the GGN HR Ops teams across Service Operations, Onboarding and Mobility.
 
 
 In this role, you will have the opportunity to build, lead, and develop a high-performing HR Operations leadership team in GGN, coaching Operations Managers, Team Leads, and senior HR Ops professionals to reach their full potential. You will set clear expectations and performance standards, ensuring everyone is aligned with global HR Ops priorities. By fostering a culture of ownership, accountability, quality, and continuous learning, you will drive both individual and team growth. You will champion talent development, succession planning, and leadership readiness, preparing your team to support the organization&rsquo;s growth and evolving needs. You will also lead workforce planning and recruitment efforts, ensuring your team is always equipped to deliver.
 
 
 As a key HR Operations leader, you will ensure consistent, high-quality service delivery in line with global processes and SLAs, driving the standardization, simplification, and documentation of HR Ops processes. You will act as a trusted partner to regional and global HR Ops leadership, serving as a point of escalation for service delivery issues and regularly checking in with HR stakeholders to gather feedback and enhance team support. You will also play a pivotal role in driving the adoption of AI agents and automation, helping to scale operations, reduce manual work, and boost efficiency. By leveraging data, metrics, and feedback, you will proactively identify trends, risks, and opportunities for continuous improvement, making a tangible impact on the organization&rsquo;s HR Operations.
 
 
 
 Your Qualifications and Skills
 
 
 
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 Bachelor&rsquo;s degree required; Master&rsquo;s degree preferred
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 10&ndash;12+ years of experience in HR Operations, shared services, or HR Delivery roles within a global, matrixed organization.
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 Strong people leadership experience, including building leadership capability and managing managers.
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 Continual improvement mindset with an astute focus on questioning the status quo, developing creative solutions by partnering with stakeholders and implementation skills
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 Strong operational and governance mindset, with the ability to balance execution and strategic leadership.
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 Experience working with global stakeholders across regions and time zones.
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 Exposure to AI, automation, or digital transformation initiatives within HR or operations.
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 Experience operating in professional services or similarly complex, high-standards environments.
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 Knowledge of systems and processes (SNOW, People Central etc.)
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 </ul>
</div>

Manager - Human Resources Operations

<div>
 The Project Engineer is responsible for assisting the Engineering Manager in coordinating and providing any engineering support within the organization such as Safety Data Sheets (SDS) or Integrated Project Management (IPM). Support can be sustaining in nature like InTouch helpdesk tickets, or of a development nature like new standards, new InTouch contents or projects.
 
 
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 Effectively assist the Engineering Manager in a way that provides quality, cost effective and efficient support to the field when requested.
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 Day to day engineering support (helpdesk tickets), field operations, and/or Integrated Project Management (IPM), marketing support for engineering or technical issues involving rigs assessment, equipment or systems design review, calculations, upgrades.
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 Rig upgrades, major repairs, refurbishment and shipyard or construction site projects.
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 Preparation or review of work scopes, specifications, budgets, schedules and contracts including management of the Roving PM resources needed for inspections, assessments, audits, preparation or execution and support of major maintenance operations.
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 Studies and follow up with manufacturers of new drilling systems or equipment.
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 Review and revision of existing and preparation of new standards, best practices, procedures for Rig Equipment Systems in liaison with the Field Support Equipment, Maintenance, QHSE groups.
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 Maintenance and development of InTouch, promoting paperless archiving and providing better information access (technical library including standards, procedures, CAD drawings, MOM, certification, projects, repairs history files, etc.).
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 Progressive transfer of all the hard copies archiving system into an electronic format.
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 Follow up and/or development of new concepts, systems that will improve QHSE and performance of Operations.
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 Participation in hardware and QHSE-MS audits, to confirm compliance with OFS and SDS policies, standards and procedures, condition assessment, amendment or issuance of standards, procedures as required, review of rig CAD as built drawings set and issuance of Corrective Actions Plans.
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 Audit of engineering firms, construction or reparation sites or yard within our geographical areas of work, maintaining a list of approved contractors in the field of work of the technical group, insuring the availability of resources as they may be required, to provide an efficient support.
 
 
 
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 </ul>
 Diploma BTECH/ BE with 10 years+ relevant experties,.
</div>

Project Engineer

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
 Key responsibilities/Skillsets will include but are not limited to:
 
 
 <ul>
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 2+ years of directly relevant experience
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 Python, SQL, ETL Tools, Machine Learning, Dashboard (Power BI, Tableau), Market Research, Credit Analysis
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 High competence in stake holding, time management and project Management skills
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 Strong Written and Verbal Communication Skills
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 Excellent analytical and problem solving skills
 
 
 
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 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Analyst/Sr.Analyst/Deputy Manager

Microsoft

<div>
 
 Overview
 
 
 
 With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&amp;S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft&rsquo;s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers&rsquo; expectations in every interaction, whether in-product, digital, or human-centered. CE&amp;S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft&rsquo;s portfolio of solutions and products. Join CE&amp;S and help us accelerate AI transformation for our customers and the world.
 
 
 The Asia Technical Services organization is responsible for landing Customer Support, Customer Experience and One Services priorities including being the local incident commander for large-scale events and high-impact outages, driving in region quality requirements, deliver incident management, and assessing regional support needs. In addition, we deliver on Global Customer Success priorities including landing customer success plays in region, orchestrating the MACC end-to-end experiences, driving usage end-to-end experience and performance, scaling best practices through regional partners, and accelerating Get Well Plans in partnership with CSS.
 
 
 We are seeking our BPM for Culture and Communications, reporting to the Chief of Staff of Corporate Vice President of Asia Technical Services, to support our organization and enrich our team culture.
 
 
 You are self-motivated, self-directed, and accountable. You work well in a team and in ways that drive high quality results. You demonstrate initiative, creativity, excellent interpersonal skills, and are an experienced writer. You are also part of the vibrant and passionate community of communications professionals in the company and partner closely with a wide range of stakeholders. You will be proactive in nature and exemplify the highest professional standards. This is the role for someone who has a growth mindset, is open to new ideas and perspectives, has a passion for learning and is a champion of diversity and inclusion.
 
 
 Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
 
 
 
 Responsibilities
 
 
 
 Executive Team Communications:
 
 
 <ul>
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 Employee engagement communication strategy development, planning and execution, inclusive of collaboration with the CE&amp;S Comms and Culture teams
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 Develop long-form thought leadership content and ghostwrite across a variety of channels/forums such as: Town Halls, Social Media, Presentations &amp; keynotes, Internal communications (Viva Engage, Email, Whitepaper, Video)
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 Develop strategy for internal and external communications channels including Viva Engage &amp; SharePoint
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 Develop collateral materials (e.g., decks, posts, executive content) for use in specific communications initiatives, events and supporting CVP communication needs.
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 Experience employing appropriate strategies and tactics to resonate across cultures, generations, and language
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 Partnering with stakeholders and subject matter experts to align key messages and content
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 Collaborate across teams to cross-promote employee engagement plans
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 Support and contribute to the tracking of success criteria and performance metrics for communications function
 
 
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 </ul>
 
 Organizational Health
 
 
 
 <ul>
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 Employee engagement strategy development, planning and execution, inclusive of collaboration with the CE&amp;S Culture teams
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 Promote team culture and health by monitoring organizational well-being and leading initiatives like Diversity and Inclusion (D&amp;I), and onboarding in partnership with Human Resources.
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 Work with the Chief of Staff to identify team strengths and development areas, plans and executes training, tracks Microsoft Signals responses, and ensures compliance training completion.
 
 
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 Special Project/Programs And Initiatives
 
 
 
 Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Enable project/program management through structure and frameworks to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations.
 
 
 
 Qualifications
 
 
 
 <ul>
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 Bachelor's Degree in Business, Business Administration, Marketing, Communications, Journalism or related field AND 7+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience
 
 
 </li>
 </ul>
 OR equivalent experience.
 
 
 <ul>
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 Bachelor's Degree in Business, Business Administration, Marketing, Communications, Journalism or related field AND 7+ years Communications, Marketing Operations, Field Operations, Program Management, Project Management, or related experience &cir; OR equivalent experience.
 </li>
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 5+ years specialized functional (e.g. technical writing) experience.
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 5+ years experience supporting senior executives in an executive communications role.
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 3+ years experience working with social media platforms.
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 Exceptional written communications skills demonstrated with samples of work
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 Proven presentation and content development experience
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 Demonstrated ability to synthesize the complex -able to take multiple, technical, disparate inputs from a variety of conversations, materials and evidence, and transform them into simple, clear, succinct, elegant, and compelling communication elements, such as talking points, Q&amp;A, social media content, etc.
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 High capacity for multi-tasking and project management skills - able to manage multiple, high-stakes projects and deliverables simultaneously
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 Self-directed with great initiative and sense of ownership and accountability. Ability to deal with/thrive in the face of ambiguity
 
 
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 </ul>
 This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
 
 
 Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
 
 requesting accommodations.
 
</div>

Business Program Management

<div>
 
 Company Description
 
 
 
 WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
 
 
 
 Job Description
 
 
 
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 Handle inbound and outbound customer calls in a professional manner.
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 Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
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 Assist customers with product or service-related questions, account inquiries.
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 Utilize active listening skills to understand customer needs and ensure their satisfaction.
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 Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
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 Document customer interactions and update customer records with accurate information.
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 Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
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 Upsell and cross-sell products or services basis process requirement
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 Perform all duties within team and personal targets.
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 Must be comfortable with 24*7 work environment especially night shifts.
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 Graduate
 
 
 
 Additional Information
 
 
 
 Nigh Shifts/Rotational Shifts
</div>

Associate/Sr. Associate

Decathlon

<div>
 RESPONSIBILITY 1
 
 
 
 I Ensure To Provide a Best-in-class Customer Experience
 
 
 
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 I ensure the entire Store team acts with a &ldquo;CUSTOMER FIRST&rdquo; mindset where we find solutions for all the customers walking in.
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 I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
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 Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
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 Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
 
 
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 </ul>
 RESPONSIBILITY 2
 
 
 
 I am the guardian of customer-centricity in my store
 
 
 
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 I ensure 100% of my customers are greeted and welcomed at my Welcome desk, my Layout, and my Team - all are @ the SERVICE of my customers.
 </li>
 <li>
 Provide Training for teammates to enhance customer assistance skills (Basic Interaction / WOW CX / Cash Counter Management)
 </li>
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 Fulfilling the promise of being &ldquo;Available or Available&rdquo; by promoting Store-Assisted Orders and App Downloads (for Future Purchases and CLV).
 </li>
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 I make regular decisions with my Team (Store Team + Captains of the Day) to improve the local customer experience suited to my catchment so that my store is the most loved sports brand.
 
 
 </li>
 </ul>
 RESPONSIBILITY 3
 
 
 
 I Prioritise a Smooth Checkout Experience For Customers
 
 
 
 <ul>
 <li>
 Optimise Cash Counter Operations for efficient Checkout Experience (emphasise 50:50 Self Checkout, Reduce Not Satisfied Customers for Checkout Experience)
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 <li>
 Provide Cash Counter process training to store teammates to impact Checkout Timing and Cashier Discrepancy)
 
 
 </li>
 </ul>
 RESPONSIBILITY 4
 
 
 
 I Develop my Store Business through a Circular Economy
 
 
 
 <ul>
 <li>
 I enable the Sustainable Business Development of Products (Buy-Back, Second-Life)
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 I offer my customers the relevant After-Sales services/Repair and Maintenance (Eg, Cycle/Equipment Service, Stringing, Printing)
 
 
 </li>
 </ul>
 RESPONSIBILITY 5
 
 
 
 I recruit, develop, motivate and take care of human capital
 
 
 
 <ul>
 <li>
 I lead by example by sharing our values, culture, and human fundamentals with my teammates.
 </li>
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 I anticipate human needs and recruit talents with my commercial strategy and economic activity.
 
 
 </li>
 </ul>
 Are you a person who would love to work with people and enjoy collective decision
 
 
 Strong ability to analyze customer feedback, identify issues, and implement solutions.
 
 
 A genuine passion for delivering exceptional customer service and building strong customer relationships
 
 
 Comfortable using CRM systems, social media platforms, and other technology to enhance customer experience
 
 
 Keen to adapt/learn to Omnichannel expertise to blend online and offline customer experiences through digital tools and data analysis to optimize business performance.
 
 
 
 Potential Career Paths
 
 
 
 <ul>
 <li>
 Store Director`
 </li>
 <li>
 User Happiness Ambassador
 </li>
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 User Happiness Leader
 </li>
 <li>
 Product Review team
 </li>
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 Voice Of Customer/Foresight team
 </li>
 <li>
 Customer Experience Leader
 </li>
 </ul>
</div>

Customer Satisfaction Manager (Part-Time)

Alight Solutions

<div>
 
 
 Job Description
 
 
 
 
 
 Sr. Associate &ndash; HR
 
 
 
 Our story
 
 
 At Alight, we believe a company&rsquo;s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to &ldquo;Be Alight.&rdquo;
 
 
 Our Values:
 
 
 Champion People &ndash; be empathetic and help create a place where everyone belongs.
 
 
 Grow with purpose &ndash; Be inspired by our higher calling of improving lives.
 
 
 Be Alight &ndash; act with integrity, be real and empower others.
 
 
 It&rsquo;s why we&rsquo;re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
 
 
 With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
 
 
 Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
 
 
 Learn more at careers.alight.com .
 
 
 
 
 Job Description
 
 
 
 
 
 Sr Associate &ndash; HR
 
 
 
 <ul>
 <li>
 Onboarding: Support the hiring process by assisting in onboarding new joiners.
 </li>
 <li>
 Employee Lifecycle Management: Assist with documentation, data entry, and updates for new hires, transfers, promotions, and exits.
 </li>
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 HR Operations: Maintain employee records, process letters and handle HRIS updates accurately.
 </li>
 <li>
 Employee Engagement: Assist in organizing engagement activities, wellness programs, and communication campaigns in collaboration with the HR team.
 </li>
 <li>
 Payroll &amp; Compliance Support: Assist payroll and compliance teams for data accuracy, attendance, and documentation.
 </li>
 <li>
 HR Reporting: Assist in HR reports and dashboards (headcount, attrition, etc.) for internal use.
 </li>
 <li>
 Policy Compliance: Ensure adherence to company policies, procedures, and applicable labor laws.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 5 years of hands-on HR experience in a corporate setting.
 </li>
 <li>
 Working knowledge of HR systems (Workday ) will be added advantage.
 </li>
 <li>
 Good understanding of HR processes and practices.
 </li>
 <li>
 Strong interpersonal, communication, and organizational skills.
 </li>
 <li>
 Proficient in MS Office (especially Excel and PowerPoint).
 
 
 </li>
 </ul>
 
 Alight requires all virtual interviews to be conducted on video.
 
 
 
 
 Flexible Working
 
 
 
 So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and &ldquo;Top 100 Company for Remote Jobs&rdquo; 5 years in a row.
 
 
 
 
 Benefits
 
 
 
 
 We offer programs and plans for a healthy mind, body, wallet and life because it&rsquo;s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity &amp; adoption leave, continuing education and training as well as several voluntary benefit options.
 
 
 By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight&rsquo;s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
 
 
 
 Our commitment to Inclusion
 
 
 
 We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
 
 
 At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
 
 
 As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
 
 
 
 Equal Opportunity Policy Statement
 
 
 
 Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
 
 
 Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
 
 
 
 Authorization to work in the Employing Country
 
 
 
 Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
 
 
 Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
 
 
 We offer you a competitive total rewards package, continuing education &amp; training, and tremendous potential with a growing worldwide organization.
 
 
 
 DISCLAIMER:
 
 
 
 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
</div>

Senior Associate-HRBP

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