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human resources (hr) associate in gurgaon Jobs in Gurgaon

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senior associate hrbp

Alight Solutions

<div>
 
 
 Job Description
 
 
 
 
 
 Sr. Associate &ndash; HR
 
 
 
 Our story
 
 
 At Alight, we believe a company&rsquo;s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to &ldquo;Be Alight.&rdquo;
 
 
 Our Values:
 
 
 Champion People &ndash; be empathetic and help create a place where everyone belongs.
 
 
 Grow with purpose &ndash; Be inspired by our higher calling of improving lives.
 
 
 Be Alight &ndash; act with integrity, be real and empower others.
 
 
 It&rsquo;s why we&rsquo;re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
 
 
 With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
 
 
 Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
 
 
 Learn more at careers.alight.com .
 
 
 
 
 Job Description
 
 
 
 
 
 Sr Associate &ndash; HR
 
 
 
 <ul>
 <li>
 Onboarding: Support the hiring process by assisting in onboarding new joiners.
 </li>
 <li>
 Employee Lifecycle Management: Assist with documentation, data entry, and updates for new hires, transfers, promotions, and exits.
 </li>
 <li>
 HR Operations: Maintain employee records, process letters and handle HRIS updates accurately.
 </li>
 <li>
 Employee Engagement: Assist in organizing engagement activities, wellness programs, and communication campaigns in collaboration with the HR team.
 </li>
 <li>
 Payroll &amp; Compliance Support: Assist payroll and compliance teams for data accuracy, attendance, and documentation.
 </li>
 <li>
 HR Reporting: Assist in HR reports and dashboards (headcount, attrition, etc.) for internal use.
 </li>
 <li>
 Policy Compliance: Ensure adherence to company policies, procedures, and applicable labor laws.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 5 years of hands-on HR experience in a corporate setting.
 </li>
 <li>
 Working knowledge of HR systems (Workday ) will be added advantage.
 </li>
 <li>
 Good understanding of HR processes and practices.
 </li>
 <li>
 Strong interpersonal, communication, and organizational skills.
 </li>
 <li>
 Proficient in MS Office (especially Excel and PowerPoint).
 
 
 </li>
 </ul>
 
 Alight requires all virtual interviews to be conducted on video.
 
 
 
 
 Flexible Working
 
 
 
 So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and &ldquo;Top 100 Company for Remote Jobs&rdquo; 5 years in a row.
 
 
 
 
 Benefits
 
 
 
 
 We offer programs and plans for a healthy mind, body, wallet and life because it&rsquo;s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity &amp; adoption leave, continuing education and training as well as several voluntary benefit options.
 
 
 By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight&rsquo;s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
 
 
 
 Our commitment to Inclusion
 
 
 
 We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
 
 
 At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
 
 
 As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .
 
 
 
 Equal Opportunity Policy Statement
 
 
 
 Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.
 
 
 Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.
 
 
 
 Authorization to work in the Employing Country
 
 
 
 Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
 
 
 Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
 
 
 We offer you a competitive total rewards package, continuing education &amp; training, and tremendous potential with a growing worldwide organization.
 
 
 
 DISCLAIMER:
 
 
 
 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
</div>

Senior Associate-HRBP

MakeMyTrip

<div>
 
 About The Opportunity
 
 
 
 Role: Holidays Supply - Tours &amp; Attractions
 
 
 Level : Senior Executive/ Assistant Manager
 
 
 Reporting To : Associate Director - Holidays, Tours &amp; Attractions, Cruises
 
 
 
 About The Function
 
 
 
 With a deep understanding of Indian consumers' travel preferences, the Holidays team offers a vast range of holiday packages for destinations across the world.
 
 
 MMT Holidays is a leading name in the leisure travel space, serving over 3 lakh passengers annually. Our offerings span both domestic and international markets, catering to travellers across more than 50 destinations. With a strong focus on delivering exceptional travel experiences, we are a trusted choice for holiday packages.
 
 
 Within this larger ecosystem, the Tours &amp; Attractions function plays a critical role in enhancing holiday experiences by curating high quality on-ground offerings, including attraction tickets, guided tours, and activities worldwide. Catering to diverse traveller needs from curated sightseeing to flexible, build-your-own experiences the team combines destination expertise, strong supplier partnerships, and commercial insight to stay ahead in an evolving market.
 
 
 
 About The Role
 
 
 
 As a Supply Manager, the resource will be part of a high-performing team responsible for building and scaling the supply ecosystem that powers the Tours &amp; Attractions vertical. The incumbent will play a key role in shaping a high-quality, competitive experiences catalog by onboarding the right partners and structuring strong, mutually beneficial commercial agreements.
 
 
 This is a high-impact role where you will directly influence the growth and success of the category. The role involves owning critical business metrics such as supply coverage, margins, and customer experience, while working closely with cross-functional teams including product, revenue, marketing, and operations to drive sustainable business growth and customer delight.
 
 
 
 What Will You Be Doing
 
 
 
 Supplier Acquisition &amp; Onboarding -
 
 
 <ul>
 <li>
 Identify and onboard new suppliers for tours, attractions, transfers, and experiences.
 </li>
 <li>
 Evaluate supplier offerings, pricing, service capabilities, and fit with customer demand.
 </li>
 <li>
 Negotiate commercial terms including net rates, commission, cancellation policies, and credit terms.
 </li>
 <li>
 Ensure complete product onboarding: descriptions, images, pricing, inclusions/exclusions, operating hours, and compliance documentation.
 
 
 </li>
 </ul>
 Relationship &amp; Account Management -
 
 
 <ul>
 <li>
 Maintain strong relationships with existing suppliers to improve competitiveness and product quality.
 </li>
 <li>
 Conduct monthly/quarterly business reviews with key accounts.
 </li>
 <li>
 Drive promotional deals, seasonal pricing, and exclusive partnerships.
 
 
 </li>
 </ul>
 Commercial &amp; Pricing Excellence -
 
 
 <ul>
 <li>
 Benchmark supplier rates vs competitors and alternate suppliers.
 </li>
 <li>
 Recommend product upgrades, bundles, and new inventory based on travel trends and demand.
 
 
 </li>
 </ul>
 Sales Support &amp; Cross-functional Collaboration -
 
 
 <ul>
 <li>
 Work closely with revenue and marketing teams to identify gaps in attraction offerings.
 </li>
 <li>
 Collaborate with product, content, finance, and operations teams for seamless launch of supplier products.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Expansion -
 
 
 <ul>
 <li>
 Research destination trends, top-selling experiences, and new suppliers.
 </li>
 <li>
 Identify opportunities for curated, exclusive, or private experiences.
 
 
 </li>
 </ul>
 Reporting &amp; Analysis -
 
 
 <ul>
 <li>
 Track weekly supplier performance metrics: revenue, conversion, fill rates, cancellation ratios.
 </li>
 <li>
 Maintain dashboards for competitiveness (net vs market rates), inventory coverage, and revenue contribution.
 
 
 </li>
 </ul>
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree from a reputed institute with 3 to 6 years of experience in supplier acquisition, account management, contracting, or partnerships, preferably within the travel, hospitality, or experiences domain.
 
 
 </li>
 </ul>
 
 Key Success Factors For The Role
 
 
 
 <ul>
 <li>
 Strong negotiation and commercial acumen
 </li>
 <li>
 Excellent communication, presentation, and relationship-building ability
 </li>
 <li>
 Understanding of tours &amp; attractions landscape
 </li>
 <li>
 Ability to analyze pricing, demand patterns, and competitor movements
 </li>
 </ul>
</div>

Holidays Supply

Trinity Life Sciences

<div>
 We're committed to bringing passion and customer focus to the business.
 
 
 <ul>
 <li>
 Ensures development of a successful project / workstream plan after high level direction from the senior project lead with a clear understanding of project objectives
 </li>
 <li>
 Takes ownership of methodology instrument design for market research projects to address key objectives based on high level guidance provided by senior project team member
 </li>
 <li>
 Translates understanding of brand strategy and client needs &amp; beliefs into likely hypotheses, and ensures analytical approach is effective in testing hypotheses to find most relevant insights
 </li>
 <li>
 Anticipates potential challenges in analysis and proactively works with team to figure out a mitigation strategy
 </li>
 <li>
 Demonstrates creative flexibility and innovation to modify design approach as necessary with more abstract client feedback or changing business project objectives
 </li>
 <li>
 Is able to use the prior experience to apply advanced statistical knowledge (CHAID, Choice modeling, Clustering, kNN, Regression etc.) to solve a business problem
 </li>
 <li>
 Ensures that team members are able to execute the analysis with right analytical approach and proper quality check guidelines
 </li>
 <li>
 Proactively creates good processes and automation set ups to increase the efficiency and quality of the deliverables
 </li>
 <li>
 Responsible for quality of entire team and all materials; double-checks all project materials and analysis provided from other team members
 </li>
 <li>
 Maintains focus on strategic implications of analytical insights, and effectively guides junior team member(s) to achieve necessary depth and breadth of insights
 </li>
 <li>
 Ensure client needs and preferences are incorporated into slide development; customizes report to audience and format of presentation when developing deliverables
 </li>
 <li>
 Guides development of new slide frameworks and visual templates that can present key data / insights powerfully
 </li>
 <li>
 Sends timely and thoughtful responses to client/leadership requests, questions, and needs
 </li>
 <li>
 Presents project findings &amp; recommendations to clients in a compelling and engaging way (when appropriate based on client presentation preferences)
 </li>
 <li>
 Responsible for professional development, engagement and coaching of junior team members
 </li>
 <li>
 Teaches best practices to junior team members for structured written and verbal communication
 </li>
 <li>
 Demonstrates a desire and willingness to learn, and learns for all interactions and team members on a project/team
 </li>
 <li>
 Adapts working style as needed, developing strong collaboration and trust across team members
 </li>
 <li>
 Demonstrates good judgement across all interactions, and a respect for all team members internally and externally
 </li>
 </ul>
</div>

Consultant

Lenovo

<div>
 We are Lenovo. We do what we say. We own what we do. We WOW our customers.
 
 
 Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world&rsquo;s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo&rsquo;s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
 
 
 To find out more visit www.lenovo.com and read about the latest news via our StoryHub.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Acquire and Grow new Enterprise accounts.
 </li>
 <li>
 Drive consultative solution selling across Devices (IDG), Infrastructure (ISG), and Services portfolios (SSG).
 </li>
 <li>
 Build and execute structured account plans (stakeholder mapping, white space analysis, competitive strategy)
 </li>
 <li>
 Manage pipeline rigor, weekly forecasting, and deal progression.
 </li>
 <li>
 Develop a deep understanding of customer business objectives, IT roadmaps, digital transformation priorities, and industry-specific challenges to identify opportunities.
 </li>
 <li>
 Identify influencers and decision makers to get foot in the door and begin a strategic engagement.
 </li>
 <li>
 Collaborate with pre-sales, product, services, and channel teams to deliver differentiated, value-driven proposals.
 
 
 </li>
 </ul>
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 10&ndash;15 years of Enterprise Sales experience, with min 5+ years in Acquisition space.
 </li>
 <li>
 Bachelor&rsquo;s degree required; full-time MBA preferred.
 </li>
 <li>
 Strong cross-portfolio domain selling capability (IDG expertise must; ISG preferred).
 </li>
 <li>
 Proven expertise in consultative/value-based solution selling.
 </li>
 <li>
 Demonstrated ability to influence senior stakeholders and close complex deals.
 </li>
 <li>
 Strong commercial acumen, negotiation skills, and forecasting discipline.
 </li>
 <li>
 Go Getter attitude with Entrepreneurial mindset
 
 
 </li>
 </ul>
 Value Proposition
 
 
 <ul>
 <li>
 Opportunity to influence win strategic enterprise accounts
 </li>
 <li>
 Exposure to senior customer stakeholders
 </li>
 <li>
 Opportunity to sell end-to-end portfolio (Pocket to Cloud)
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
 
</div>

Client Manager - Chandigarh

<div>
 
 About The Opportunity
 
 
 
 Role: Brand Marketing
 
 
 Level: Associate Director
 
 
 Reporting To: Vice President - Brand Marketing
 
 
 Location: Gurugram
 
 
 
 About The Function
 
 
 
 The GCC team at MakeMyTrip manages the international charter of driving growth across the GCC region. The team&rsquo;s core objective is to establish MakeMyTrip (MMT) as the leading Online Travel Aggregator (OTA) by enabling strong top-line growth while maintaining bottom-line efficiency. Key focus areas include building the best selection across flights and hotels, offering competitive pricing, launching innovative features, delivering a delightful customer experience, and strengthening customer affinity and loyalty across the region.
 
 
 Within the GCC business, the Brand Marketing function plays a pivotal role in driving rapid growth and market expansion. It powers bold, insight-led propositions and delivers clutter-breaking communication that captures attention and drives business momentum. From high-impact ATL and BTL campaigns to agile, platform-led digital strategies, the team leads end-to-end brand-building efforts with creativity, precision, and purpose.
 
 
 By combining sharp consumer insights with data-driven thinking, the function shapes compelling narratives that spark engagement, build affinity, and inspire action. Operating at the intersection of creativity and performance, the team continuously pushes the brand forward in an increasingly competitive and dynamic travel landscape.
 
 
 
 About The Role
 
 
 
 As the Brand Marketing Lead , you will own and drive the brand charter for MakeMyTrip in the GCC region. The role requires a strong strategic mindset, a deep understanding of consumer behaviour, and the ability to craft bold, insight-led campaigns that deliver both brand impact and measurable business outcomes.
 
 
 You will also be responsible for defining and executing a holistic, multi-channel brand marketing strategy across ATL, BTL, and digital platforms to strengthen brand equity and accelerate customer acquisition. Working closely with cross-functional stakeholders and external partners, the incumbent will shape compelling narratives and deliver breakthrough campaigns in a fast-paced, highly competitive travel landscape.
 
 
 What will you be doing
 
 
 <ul>
 <li>
 Demand Generation
 
 
 </li>
 </ul>
 Spearhead demand generation across online and offline channels by shaping bold, insight-led marketing strategies that deliver measurable business impact.
 
 
 <ul>
 <li>
 Growth Opportunities
 
 
 </li>
 </ul>
 Identify and unlock growth opportunities across products, markets, and consumer segments to drive sustainable and future-ready brand expansion.
 
 
 <ul>
 <li>
 Market Intelligence
 
 
 </li>
 </ul>
 Build and maintain a deep, continuously evolving understanding of consumer behaviour, category shifts, and competitive dynamics to stay ahead of the curve.
 
 
 <ul>
 <li>
 Campaign Leadership
 
 
 </li>
 </ul>
 Lead the development of breakthrough brand campaigns&mdash;from strategic ideation and creative briefing to execution across paid, owned, and earned media.
 
 
 <ul>
 <li>
 Collaboration
 
 
 </li>
 </ul>
 Drive collaboration across internal teams and agency partners to build consistent, high-impact brand narratives that cut through and convert.
 
 
 <ul>
 <li>
 Integrated Media Strategy
 
 
 </li>
 </ul>
 Design integrated media strategies that align performance, brand, and platform efforts into a unified, full-funnel marketing engine.
 
 
 <ul>
 <li>
 Cross-Functional Partnership
 
 
 </li>
 </ul>
 Partner closely with cross-functional teams (Revenue, Product, Category, Sales) to create cohesive, insight-backed go-to-market strategies for new initiatives and innovations.
 
 
 Qualification &amp; Experience
 
 
 <ul>
 <li>
 Postgraduate from a reputed institute with 10&ndash;12 years of brand marketing experience, preferably in an e-commerce or FMCG environment.
 
 
 </li>
 </ul>
 
 Key Success Factors For The Role
 
 
 
 <ul>
 <li>
 Strong business mindset with a constant focus on ROI, revenue, and measurable impact
 </li>
 <li>
 Passion for data with the ability to solve complex business problems through structured thinking
 </li>
 <li>
 Ability to think strategically while executing with strong tactical precision
 </li>
 <li>
 Comfortable operating in a fast-paced, high-growth environment
 </li>
 </ul>
</div>

Associate Director - Brand Marketing

<div>
 
 Job Description
 
 
 
 Role : Key Account Manager - Corporate Channel
 
 
 Level : Manager/Senior Manager
 
 
 Reporting to : Director - Corporate Channel
 
 
 Location : Gurgaon
 
 
 
 About The Function
 
 
 
 MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real time self-booking system which seamlessly integrates into a company&rsquo;s structure to deliver convenience, transparency, savings and the power of choice.
 
 
 Over last 5 years, they have on-boarded 50000+ prominent corporates which are availing the benefits of our seamless platform, along with significant savings.
 
 
 
 About The Role
 
 
 
 As a KAM Lead for the MyBiz business at MakeMyTrip, this role will own and scale the corporate account management charter across the North region. The role is responsible for driving regional growth through strong client relationships, revenue expansion, and consistent delivery of business outcomes across enterprise and mid-market accounts.
 
 
 This role will lead and develop a high-performing KAM team, own end-to-end regional targets, and ensure operational rigor across account management, renewals, and upsell. The focus will be on building long-term partnerships with corporates, improving client satisfaction, and driving disciplined execution while fostering a culture of ownership, collaboration, and continuous improvement
 
 
 What will you be doing
 
 
 <ul>
 <li>
 Strategic Leadership &amp; Growth
 </li>
 <li>
 Define and execute the regional corporate account strategy to deliver revenue growth, profitability, and market share across the North region.
 </li>
 <li>
 Translate overall business objectives into clear regional priorities, action plans, and measurable KPIs.
 </li>
 <li>
 Drive data-led decision-making by analysing market trends, competitive landscape, customer behaviour, and funnel performance.
 </li>
 <li>
 Team Leadership &amp; Development
 </li>
 <li>
 Lead, mentor, and scale a team of 8 Key Account Managers (KAMs) across the region. Set clear performance expectations, targets, and incentive frameworks to drive consistent outcomes.
 </li>
 <li>
 Enable the team through structured training, sales playbooks, deal-closing frameworks, and forecasting discipline.
 </li>
 <li>
 Build a high-performance culture anchored in ownership, collaboration, and continuous improvement.
 </li>
 <li>
 Sales Delivery &amp; Pipeline Management
 </li>
 <li>
 Own the end-to-end sales cycle for mid to large enterprise accounts, from lead engagement and solutioning to closure.
 </li>
 <li>
 Ensure a healthy, predictable, and revenue-backed pipeline across MyBiz offerings, including the Self-Booking Tool, managed travel services, and Travel &amp; Expense solutions.
 </li>
 <li>
 Identify and drive upsell, cross-sell, and renewal opportunities to maximize account value and long-term revenue.
 </li>
 <li>
 Client Relationship &amp; Value Delivery
 </li>
 <li>
 Act as the strategic relationship owner and escalation point for key corporate clients in the region.
 </li>
 <li>
 Drive high customer satisfaction through strong account governance, seamless onboarding, and effective support coordination.
 </li>
 <li>
 Partner closely with Product, Operations, Finance, Legal, and Delivery teams to ensure smooth implementation and contractual adherence.
 </li>
 <li>
 Market &amp; Competitive Intelligence
 </li>
 <li>
 Track regional market dynamics to identify emerging sectors, solution gaps, pricing trends, and competitive moves.
 </li>
 <li>
 Refine the regional go-to-market strategy on an ongoing basis using insights from market data and performance metrics.
 </li>
 <li>
 Cross-functional Collaboration
 </li>
 <li>
 Work closely with Product and Supply teams to strengthen offerings and address evolving client needs.
 </li>
 <li>
 Partner with Finance to enable accurate forecasting, revenue tracking, and business optimization.
 </li>
 <li>
 Coordinate with Operations and Technology teams to ensure efficient onboarding, service delivery, and issue resolution.
 </li>
 <li>
 Engage with Legal teams to manage contract lifecycles, ensure compliance, and mitigate commercial risk
 
 
 </li>
 </ul>
 
 Qualification &amp; Experience
 
 
 
 <ul>
 <li>
 Post-graduate from a reputed institute with 8&ndash;12 years of experience in corporate sales or account management, including 2&ndash;3 years in a people leadership role.
 </li>
 <li>
 Strong experience in B2B SaaS or tech-enabled platform sales; exposure to corporate travel technology or enterprise solutions is preferred.
 </li>
 <li>
 Demonstrated track record of consistently exceeding targets, scaling teams, and driving regional growth.
 </li>
 <li>
 Strong comfort with P&amp;L ownership, pricing levers, funnel economics, and sales forecasting
 
 
 </li>
 </ul>
 
 Key Success Factors For The Role
 
 
 
 <ul>
 <li>
 Business Acumen: Strong commercial and strategic mindset with the ability to assess market dynamics, revenue opportunities, and business risk.
 </li>
 <li>
 Analytical Rigor: Data-driven approach to tracking pipeline health, sales efficiency, and revenue outcomes, with clear ownership of targets and productivity metrics.
 </li>
 <li>
 Communication &amp; Negotiation: Clear and confident communicator with the ability to influence and negotiate effectively at senior and CXO levels.
 </li>
 <li>
 Execution Focus: Strong bias for action with a consistent track record of delivering revenue targets and improving sales cycle efficiency.
 </li>
 <li>
 Customer Orientation: Focus on long-term account growth and retention through value-led solutions and strong client partnerships.
 </li>
 <li>
 People Leadership: Ability to build and scale high-performing teams through coaching, accountability, and stakeholder collaboration.
 </li>
 </ul>
</div>

Key Account Management

Google Operations Center

<div>
 
 Join Us!
 
 
 
 At Google Operations Center we help Google users and customers solve problems and achieve their goals&mdash;all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!
 
 
 Email &amp; QA Sr Associate is responsible for the accuracy of final assets and troubleshoots any issues that may need to be addressed in the QA process. They are also the specialists on email campaign set up, building and testing the campaign workflows pre-deployment. They are an instrumental part of the production process and the team relies on their experience in HTML and attention to detail to ensure the final product is ready for deployment.
 
 
 
 Responsibilities
 
 
 
 
 Position Responsibilities:
 
 
 
 Validate email campaign setup &amp; Test Planning
 
 
 <ul>
 <li>
 Analyze project requirements and design documentation to think through and document all possible test scenarios.
 </li>
 <li>
 Testing Email Templates/Layouts based on the requirements and executing test cases.
 </li>
 <li>
 Performing functional, UI, Device, Integration, System, Performance, Usability, workflow, HTML, and data testing.
 </li>
 <li>
 Analyze device usage trends to strategically update the testing scope of Litmus and other physical devices to match latest user behavior.
 
 
 </li>
 </ul>
 Defect Management &amp; Resolution
 
 
 <ul>
 <li>
 Executing test iterations, clearly documenting bugs, and coordinating directly with the development team to guarantee all issues are resolved (Full Bug Life Cycle management).
 </li>
 <li>
 Coordinates with all stakeholders to troubleshoot and identify root causes of any errors or quality concerns.
 
 
 </li>
 </ul>
 Conduct pre-deployment QA
 
 
 <ul>
 <li>
 QA validate rendering across physical devices, browsers, email clients.
 </li>
 <li>
 Perform Regression testing on fixed and ad-hoc requests of development on both coded templates and ad-hoc assets.
 
 
 </li>
 </ul>
 Generating prototypes and proofs for review by CSM/PMM
 
 
 <ul>
 <li>
 They are also responsible for sending proofs and prototypes to CSM for review, which they might pass on to the marketer.
 
 
 </li>
 </ul>
 QA rendering of localization variants
 
 
 <ul>
 <li>
 Execute Localization Testing across email templates and modules once translation files have been received, validating correct rendering in all language variants.
 
 
 </li>
 </ul>
 Responsible for creating and maintaining a top-notch Email QA Process
 
 
 <ul>
 <li>
 Regularly reviewing and updating QA checklists and relevant documents to ensure they encompass changes in business requirements.
 </li>
 <li>
 Proactively look for areas of improvement and process optimizations to enhance the overall quality process.
 </li>
 <li>
 Support Ops PM in creating the post-mortems after failures in the QA processes lead to user-facing errors.
 </li>
 <li>
 Support production lead to create and share the final data points after Retesting And Regression Testing.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 2+ years experience in marketing automation tools.
 </li>
 <li>
 3+ years of Testing, HTML, and/or CSS experience.
 </li>
 <li>
 Advanced proficiency in Software Testing Life Cycle (STLC) and Defect/Bug Life Cycle management.
 </li>
 <li>
 Experience with multiple testing types including Manual, Integration, System, Regression, Performance, and Compatibility testing.
 </li>
 <li>
 Intermediate proficiency in Design tools (Figma, Sketch, PSD) for validating UI against visual requirements.
 </li>
 <li>
 Experience working with Agile Methodology.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience with digital marketing quality assurance is a strong plus.
 </li>
 <li>
 Detail oriented and solution-driven.
 </li>
 <li>
 Able to adapt to new tools and processes quickly.
 </li>
 <li>
 Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
 </li>
 <li>
 We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
 </li>
 <li>
 Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
 
 
 </li>
 </ul>
 Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.
 
 
 Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
 
 
 To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.
 
 
 To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.
 
 
 
 Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.
 
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Tech Process Senior Associate (QA) - Marketing

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