assistant manager

assistant manager - operations Jobs in Mangaluru

assistant manager - operations

operations manager

associate manager - hr operations Jobs in Mangaluru

associate manager - hr operations

associate manager ii - amc operations Jobs in Mangaluru

associate manager ii - amc operations

manager of operations

<div>
 
 
 About MSI
 
 
 
 MSI is a world leader in gaming, content creation, business &amp; productivity and AIoT solutions. Bolstered by its cutting-edge R&amp;D capabilities and customer-driven innovation, MSI has a wide-ranging global presence spanning over 120 countries. Its comprehensive lineup of laptops, graphics cards, monitors, motherboards, desktops, peripherals, servers, IPCs, robotic appliances, and vehicle infotainment and telematics systems are globally acclaimed. Committed to advancing user experiences through the finest product quality, intuitive user interface and design aesthetics, MSI is a leading brand that shapes the future of technology.
 
 
 
 
 
 
 About the Role
 
 
 
 We are looking for a highly motivated and results-driven
 
 Operation Manager
 
 to lead logistics, supply chain, and outsourced manufacturing operations in India. This role plays a key part in ensuring operational excellence, efficiency, and strong collaboration with both internal and external partners.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Logistics &amp; Outsourced Manufacturing Management
 
 
 <ul>
 <li>
 Oversee and optimize logistics, distribution, inventory, and supply chain processes.
 </li>
 <li>
 Manage outsourced manufacturing operations, ensuring capacity, quality, timeliness, and cost efficiency.
 </li>
 <li>
 Maintain close communication with outsourcing partners to resolve operational issues and allocate resources.
 </li>
 <li>
 Monitor vendor performance against company standards and contractual obligations, driving continuous improvement.
 </li>
 <li>
 Develop and implement operational SOPs to enhance overall efficiency.
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Strategic Planning
 
 
 <ul>
 <li>
 Work closely with HQ strategy teams to support departmental planning and execution.
 </li>
 <li>
 Support process reengineering and improvements across business functions.
 </li>
 <li>
 Participate in annual budgeting, operational goal setting, and performance evaluation.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above; extensive relevant experience preferred.
 </li>
 <li>
 Prior experience in internal control, finance, logistics, supply chain, or outsourced factory management highly desirable.
 </li>
 <li>
 Knowledge of Indian market and regulations, with strong cross-cultural communication skills, is a plus.
 </li>
 <li>
 Strong problem-solving ability, independent thinking, and excellent communication and coordination skills.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 
 You&rsquo;ll be part of a dynamic and global team committed to operational excellence and continuous growth. This is an exciting opportunity to take ownership of key business operations and make a significant impact in one of our fastest-growing markets.
 
 
 
</div>

Operations Manager

eBay

<div>
 At eBay, we're more than a global ecommerce leader &mdash; we&rsquo;re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We&rsquo;re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
 
 
 Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work &mdash; every day. We're in this together, sustaining the future of our customers, our company, and our planet.
 
 
 Join a team of passionate thinkers, innovators, and dreamers &mdash; and help us connect people and build communities to create economic opportunity for all.
 
 
 
 Job Summary
 
 
 
 eBay is seeking a strategic, analytical, and people-focused
 
 Reconciliation Operations Manager
 
 to lead a growing team focused on ensuring the financial integrity of our payments systems. The role will work closely with the global Reconciliation Operations organization and leadership to ensure global process alignment, effective knowledge transfer, and joint ownership of reconciliation goals and standards. This role combines operational excellence, data-driven problem solving, and people leadership, supporting both day-to-day reconciliation activities and advanced analytics including
 
 AI/ML anomaly detection
 
 .
 
 
 This position is a great fit for professionals who have led
 
 finance operations or analytics teams or production support team
 
 , worked with
 
 big data platforms
 
 , and enjoy driving
 
 cross-functional outcomes
 
 in a fast-paced, highly visible environment.
 
 
 
 Job Responsibilities
 
 
 
 
 Team &amp; Process Leadership
 
 
 
 <ul>
 <li>
 Manage a blended team of Reconciliation Operations Analysts and Reconciliation Data Analysts focused on transaction-level accuracy, data recovery and ledger control.
 </li>
 <li>
 Works closely with the global Team and leadership to deliver on reconciliation operation goals
 </li>
 <li>
 Oversee T+1/T+3 reconciliation cycles across global payment processors, internal systems, and ledger platforms.
 </li>
 <li>
 Drive SOP compliance and internal control readiness (e.g., SOX), including documentation for audit support.
 
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Engineering, Product Managers, Finance Controllers, Risk, and Compliance teams.
 </li>
 <li>
 Review exception reporting and analysis with accounting.
 </li>
 <li>
 Follow the SOP global recon teams created to ensure alignment on reconciliations and reporting standards.
 
 
 
 </li>
 </ul>
 
 Technical Oversight
 
 
 
 <ul>
 <li>
 Strong problem solving and issue investigation skill in production
 </li>
 <li>
 Provide strategic direction for data automation, Python/SQL scripting, and Big Data analysis to improve reconciliation coverage and efficiency.
 </li>
 <li>
 Review and guide implementation of machine learning models for anomaly detection, failure prediction, and reconciliation intelligence.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 8+ years of experience in financial operations, reconciliation, data analytics, or payments ecosystems
 </li>
 <li>
 4+ years of experience managing high-performing teams in a cross-functional environment
 </li>
 <li>
 great team ability to work across multiple offices and time zones in a very diverse setting.
 </li>
 <li>
 Strong tech background especially skills in SQL, Python, and familiarity with Big Data technologies (Hive, Spark, BigQuery)
 </li>
 <li>
 Knowledge of accounting flows, journal entries, and reconciliation automation
 </li>
 <li>
 Demonstrated understanding of AI/ML models (e.g., classification, clustering, anomaly detection)
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in e-commerce, fintech, or payments operations
 </li>
 <li>
 Hands-on exposure to BI/reporting tools (Tableau, MicroStrategy, Power BI)
 </li>
 <li>
 Proven ability to scale data-driven reconciliation solutions across multiple payment channels and geographies
 
 
 
 </li>
 </ul>
 Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
 
 
 eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
 
 
 The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
</div>

Manager, Reconciliation Operations

HSBC

<div>
 
 Some Careers Shine Brighter Than Others.
 
 
 
 If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 Manager - Operations
 
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Management of a portfolio of traded loans recording rollovers, repayments and other loan events. Completing Loan IQ and SENTRY input to accurately reflect purchase, sale and rollover accounting requirements.
 </li>
 <li>
 Completion of operational processing in a timely and cost-effective manner, ensuring time critical deadlines are achieved and highlighting any bottlenecks or processing constraints to the team supervisor.
 </li>
 <li>
 Ensuring that all documentation satisfies procedural and audit requirements in respect of secondary loan trade processing. Ensuring that payments are input to enable release in accordance with bank deadlines.
 </li>
 <li>
 Resolution of outstanding cash items, taking action to reconcile the Nostro and clearing accounts. Compilation and reconciliation of Front office system to back-office system (FOBO Rec)
 </li>
 <li>
 Ensuring that all queries both internal and external are responded to in a timely manner, seeking guidance where required. Maintenance of the team inbox, attending to queries and responding in a timely manner.
 </li>
 <li>
 Close liaison with the Sales, Trading and Closing teams and Agents to ensure the smooth processing of transactions. Support the secondary loan trade Ops team through project work as allocated to improve processes, procedures and systems operated within the team
 </li>
 <li>
 Assist Closers and Middle Office with position queries and resolve in timely manner. Complete input to contract lifecycle management terms of counterparts and borrowers for sanction screening purposes.
 </li>
 <li>
 Monitors the performance of the team and ensuring appropriate corrective actions are taken to address issues that may prevent timely and accurate settlement and investigations
 
 
 </li>
 </ul>
 
 To Be Successful, You Will
 
 
 
 <ul>
 <li>
 Previous Secondary Loans experience is a significant advantage for the role.
 </li>
 <li>
 Knowledge of Loan IQ is essential, working knowledge of Clearpar.
 </li>
 <li>
 Good excel and analytical skills.
 </li>
 <li>
 Strong organizational skills and the ability to prioritize work, to ensure transaction deadlines are achieved.
 </li>
 <li>
 Pro-active problem-solving attitude.
 </li>
 <li>
 Able to deliver high work standards.
 </li>
 <li>
 Able to thrive under pressure.
 
 
 </li>
 </ul>
 
 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 www.hsbc.com/careers
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.&rdquo;
 
 
 Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
 
 
 <ul>
 <li>
 Issued By HSBC Electronic Data Processing (India) Private LTD***
 </li>
 </ul>
</div>

Manager - Operations

Urban Company

<div>
 
 
 About Urban Company:
 
 
 
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage
 
 
 therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several
 
 
 middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -
 
 
 
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
 
 
 helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 
 <ul>
 <li>
 Independently own and build all aspects of UC&rsquo;s business across your vertical in the city cluster you are responsible for -building the supply chain across selection, training and onboarding of professionals; daily operations; quality of service; user growth and expansion. This is an operations-heavy role; the leader is expected to be hands-on and on the ground.
 </li>
 <li>
 Grow the marketplace by improving the quality of service, like service availability, on-the-job quality through training, etc.
 </li>
 <li>
 Build, coach, and lead a high-performance team - they need to be good at hiring and grooming talent.
 </li>
 <li>
 Be part of key projects that improve the performance of the overall category - work with category heads, product, and marketing teams.
 </li>
 </ul>
 
 
 
 
 In a nutshell, the General Manager is expected to completely own and drive the business, the team, and make all decisions for the city cluster. This is an operationally heavy role, and we expect the leader to be strong on operational excellence and leadership skills.
 
 
 
 
 
 
 What We Need:
 
 
 
 
 
 <ul>
 <li>
 Experience in a high-growth operations-based Startup, Ecommerce, FMCG
 </li>
 <li>
 High sense of ownership and a penchant for excellence
 </li>
 <li>
 Extremely strong first-principles problem solvers, who have a maker/builder within them and want to bring to life consumer insights to revolutionize the service industry.
 </li>
 </ul>
 
 
 
 
 
 What can you expect:
 
 
 
 
 
 <ul>
 <li>
 A great work environment with massive ownership and growth opportunities.
 </li>
 <li>
 Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
 </li>
 <li>
 A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
 </li>
 <li>
 Growth opportunities within UC via our robust internal mobility program
 </li>
 </ul>
 
 
</div>

General Manager - Business Operations

Navi

<div>
 
 
 Associate Manager - AMC Operations
 
 
 
 Location: Bangalore
 
 
 
 
 
 
 About the Team
 
 
 
 The Investments team at Navi manages our portfolio of investment products, including mutual funds and digital gold. The team is responsible for conceptualizing new investment solutions and expanding the customer base for existing products, driving growth and accessibility in the investment space.
 
 
 
 
 
 
 About the Role
 
 
 
 This role is pivotal in ensuring the smooth execution of critical fund operations, from managing account openings and cash flows to overseeing trade settlements across asset classes. It involves working closely with multiple stakeholders to maintain operational accuracy, regulatory compliance, and timely execution, all of which contribute to the efficiency and integrity of the fund's daily functioning.
 
 
 
 
 
 
 What We Expect From You
 
 
 <ul>
 <li>
 Efficiently managing the account opening process, including
 
 Demat accounts, custody accounts,
 
 and
 
 collection accounts
 
 </li>
 <li>
 Ensure attention to
 
 detail
 
 and
 
 accuracy
 
 in the account opening procedures.
 </li>
 <li>
 Administering
 
 daily cash flows
 
 for the fund house and reporting
 
 real time
 
 cash positions to Fund managers.
 </li>
 <li>
 Calculation of
 
 scheme shortages
 
 and
 
 borrowing limits
 
 </li>
 <li>
 Preparing daily
 
 incremental
 
 &amp; final
 
 cash flow reports
 
 &amp; ensuring banking activity is managed
 
 timely
 
 and
 
 accurately.
 
 </li>
 <li>
 Timely and accurately handle trade management across various asset classes.
 </li>
 <li>
 Ensure compliance with
 
 trade allocations, reporting,
 
 and
 
 settlements requirements.
 
 </li>
 <li>
 Meet trade
 
 reporting deadlines
 
 on relevant platforms within stipulated time frames.
 </li>
 <li>
 Maintain and perform
 
 reconciliations
 
 for all
 
 trade settlements.
 
 </li>
 <li>
 Report trades to
 
 FA
 
 and
 
 Custody departments
 
 in a timely manner.
 </li>
 <li>
 Manage trade settlements for
 
 equity, debt, money market,
 
 and other
 
 relevant transactions.
 
 </li>
 <li>
 
 Serve as a point of contact
 
 for any trade settlement queries from
 
 Dealers
 
 and
 
 Fund Managers.
 
 </li>
 </ul>
 
 
 
 
 
 Must Haves
 
 
 <ul>
 <li>
 
 Problem-solving
 
 skills.
 </li>
 <li>
 Excellent
 
 attention to detail
 
 and
 
 accuracy.
 
 </li>
 <li>
 
 Stakeholder
 
 management.
 </li>
 <li>
 
 Strategic
 
 thinking
 </li>
 <li>
 Good
 
 communication
 
 and
 
 interpersonal
 
 skills with a talent for articulating.
 </li>
 <li>
 Ability to prioritize
 
 tasks
 
 and
 
 manage time
 
 effectively to meet deadlines.
 </li>
 </ul>
 
 
 
 
 
 Inside Navi
 
 
 
 We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal &amp; Home Loans to UPI, Insurance, Mutual Funds, and Gold &mdash; we&rsquo;re building tech-first solutions that work at scale, with a strong customer-first approach.
 
 
 
 
 
 Founded by
 
 Sachin Bansal &amp; Ankit Agarwal
 
 in 2018, we are one of India&rsquo;s fastest-growing financial services organisations. But we&rsquo;re just getting started!
 
 
 
 
 
 
 Our Culture
 
 
 
 
 The Navi DNA
 
 
 
 
 Ambition. Perseverance. Self-awareness. Ownership. Integrity.
 
 
 
 We&rsquo;re looking for people who dream big when it comes to innovation. At Navi, you&rsquo;ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you&rsquo;re driven to deliver real value to customers, no matter the challenge, this is the place for you.
 
 
 We chase excellence by uplifting each other&mdash;and that starts with every one of us.
 
 
 
 
 
 
 Why You'll Thrive at Navi
 
 
 
 At Navi, it&rsquo;s about how you think, build, and grow. You&rsquo;ll thrive here if:
 
 <ul>
 <li>
 
 You&rsquo;re impact-driven :
 
 You take ownership, build boldly, and care about making a real difference.
 </li>
 <li>
 
 You strive for excellence :
 
 Good isn&rsquo;t good enough. You bring focus, precision, and a passion for quality.
 </li>
 <li>
 
 You embrace change :
 
 You adapt quickly, move fast, and always put the customer first.
 </li>
 </ul>
 
 
</div>

Associate Manager II - AMC Operations

Finnable

<div>
 
 
 Company Description
 
 
 
 Finnable is a rapidly growing financial technology start-up that provides hassle-free personal loans to salaried professionals, aiming to make loans accessible in less than one minute. Founded by experienced ex-bankers and entrepreneurs Nitin Gupta, Amit Arora, and Viraj Tyagi, Finnable leverages deep expertise in financial technology to enhance financial well-being. The company is driven by a mission to reduce financial inequality through innovative solutions, helping millions of salaried individuals lead more stress-free and productive lives. Finnable stands out in the Fintech sector by transforming the lending experience through technological advancements and employer support.
 
 
 
 
 
 
 Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Own the customer and partner experience in the disbursal flow
 </li>
 <li>
 Drive TAT for disbursal aggressively
 </li>
 <li>
 Manage and own all payment and presentation processes within the company.&nbsp;&nbsp;
 </li>
 <li>
 Responsible for Managing and hiring (as per requirement) a team of 10 to 15 members, which consists of disbursal, KYC verification and sales support teams
 </li>
 <li>
 Be the single point of contact for our key partners and internal teams and act as an escalation point to drive resolution in a timely, proactive manner
 </li>
 <li>
 Take complete ownership of the operations product streams, create roadmap and maintain backlogs
 </li>
 <li>
 You will extensively coordinate with internal and external stakeholders, including Sales, Risk and Partners to ensure smooth day-to-day operations for the partners and Finnable&nbsp;
 </li>
 <li>
 Ensuring timely delivery of projects through proper planning, scheduling and execution
 </li>
 </ul>
 
 
 
 
 
 Required Skills&nbsp;
 
 
 <ul>
 <li>
 Strong business acumen, structured problem-solving skills and ability to think strategically&nbsp;
 </li>
 <li>
 Penchant for Automation and continuous improvement
 </li>
 <li>
 Team handling capabilities and excellent hiring skills
 </li>
 <li>
 Excellent written and verbal communication skills&nbsp;
 </li>
 <li>
 Proven ability to partner, communicate and manage/navigate through multiple functions and organisational groups with high stakeholder management skills
 </li>
 <li>
 Understanding of the fintech/Payment landscape along with good deal-making/negotiation skills&nbsp;
 </li>
 <li>
 An open, intuitive and curious mind to learn, unlearn and experiment&nbsp;
 </li>
 <li>
 Proactive and self-motivated to deliver excellence independently&nbsp;
 </li>
 <li>
 Must be willing to work in a high-growth and fluid work environment&nbsp;
 </li>
 <li>
 Strong passion for Fintech and latest advancements in the financial services space&nbsp;
 </li>
 </ul>
 
 
 
 
 Candidates with product management experience with agile methodologies are preferred.&nbsp;
 
 
 
 
 
 Required Experience&nbsp;- 2-5 years of experience in Operations management / strategic partnerships, preferably in fintech/payment industry&nbsp;
 
 
 
 
 
 Qualification - Bachelor&rsquo;s / Master&rsquo;s / MBA degree
 
 
 
 
</div>

Product Manager - Operations

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role will be based in Bengaluru, Karnataka.
 
 
 Support Strategy, Planning &amp; Operations (SPO) team moves fast to set direction for LinkedIn&rsquo;s Member &amp; Customer Support, solve toughest cross-functional problems, and deliver world-class customer experience. We are looking for a Senior Associate of Planning, who will support annual budget planning, forecasting &amp; workforce management, providing insights and recommendations to drive LinkedIn Global Support Operation&rsquo;s financial performance and strategic decisions.
 
 
 This role will require applying structured thinking to critical business questions, running deep analyses, generating insights, and developing meaningful recommendations to identify operational efficiencies and enable scale in our support operations. The ideal candidate will have strong communications skills, and be comfortable interacting with key cross-functional partners, including from Member &amp; Customer Support, Product Operations, Business Operations, Finance and other Ops teams.
 
 
 We're seeking a self-starter and independent thinker, who can thrive in a challenging &amp; fast-paced environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Drive efforts in forecasting support staffing requirements based on business trends, seasonal demand, historical data, and key performance indicators (KPIs).
 </li>
 <li>
 Support short-term strategic planning efforts across various channels (email, phone, chat, etc.) to forecast contact volume, agent handle time and other relevant metrics.
 </li>
 <li>
 Analyze large datasets to generate insights into workforce trends, staffing gaps, and operational performance to provide recommendations to enable decision making. Use performance data and analysis to identify areas for improvement.
 </li>
 <li>
 Identify and drive opportunities for automation, and streamline planning processes &amp; workflows where possible.
 </li>
 <li>
 Develop analytical frameworks to support LinkedIn&rsquo;s growth via new product launches, pilots or support offerings.
 </li>
 <li>
 Provide regular reports and presentations to leadership on key operational metrics, workforce plans &amp; changes and strategic recommendations.
 </li>
 <li>
 Document standard procedures, ensuring clarity and consistency in operations.
 </li>
 <li>
 Build strong and trusting relationships with key business partners &amp; stakeholders.
 </li>
 <li>
 Work collaboratively and cross-functionally to ensure alignment on business objectives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Economics, Business, Operations, Data Science or other quantitative fields
 </li>
 <li>
 3+ years of work experience in strategic planning, workforce management, consulting, business operations, or a related field
 </li>
 <li>
 Experience with Excel and data analysis / data modeling
 
 
 
 </li>
 </ul>
 
 Preferred Requirements:
 
 
 
 <ul>
 <li>
 MBA or Masters in related field
 </li>
 <li>
 Experience developing, analyzing, and communicating complex analytical information clearly and effectively to senior management
 </li>
 <li>
 Experience in SQL and data visualization (Tableau, Power BI)
 </li>
 <li>
 Familiarity with AI-driven predictive analytics, planning or workforce mangement tools
 </li>
 <li>
 Familiarity with customer support key performance metrics, planning models, forecasting techniques, and process optimization methodologies
 
 
 
 </li>
 </ul>
 Suggested Skills
 
 
 <ul>
 <li>
 Up to date with industry trends and changes in WFM
 </li>
 <li>
 Clear ability to communicate outcomes and flag risks
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Senior Associate, Support Operations Planning

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