rider

operations manager

performance marketer

shift manager

delivery rider

manager rider incentives strategy

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are seeking a highly analytical and results-driven individual to join our regional logistics team as a Manager, Rider Payments.
In this role, you will play a critical part in designing, analyzing, and optimizing rider payment and incentive strategies across our 16 diverse markets. Acting as the bridge between high-level business goals and on-the-ground operational reality, you will treat rider incentives as a key operational lever. You will use data-driven insights to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance while ensuring financial sustainability.
Key Responsibilities:<ul><li>
Incentive Strategy &amp; Governance: Define and optimize rider payment and incentive models. Develop frameworks to harmonize incentive strategies across diverse markets while allowing for necessary local adaptations, maintaining consistency and financial discipline. Ensure payment models align with broader business goals, logistics performance KPIs (e.g., delivery time), and rider satisfaction.</li><li>
Financial Impact &amp; Cost Efficiency: Continuously evaluate the financial impact of payment models and monitor cost-per-order (CPO) trends. Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention.</li><li>
Data Analysis &amp; Insights: Dive deep into large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations. Translate complex data into actionable strategic recommendations.</li><li>
Rollout of Models &amp; Automation: Execute and drive the regional implementation of advanced data science models and automated tools tailored to rider payments and operational efficiency.</li><li>
Initiative Rollout &amp; Innovation: Challenge the status quo by introducing innovative techniques to enhance rider payment systems. Support the testing and rollout of strategic initiatives and new pay components (e.g., dynamic pricing, surge models, quest incentives) aimed at improving logistics performance and order acceptance rates.</li><li>
Product Collaboration: Partner with the Delivery Hero&rsquo;s Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region.</li><li>
Stakeholder Management &amp; Market Partnership: Work closely with operations, finance, product, and local logistics stakeholders. Build strong relationships with market teams to understand their unique challenges, implement refined incentive structures, and drive scalable solutions.</li></ul> 

Qualifications 
<ul><li>
Experience: 3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in the gig-economy, marketplace dynamics, or logistics is a strong plus.</li><li>
Education: University degree in STEM, Economics, Business, or a related quantitative field.</li><li>
Technical Fluency: Proficiency in Excel, SQL, and Looker is required to independently dive into the data, uncover insights, and build robust models.</li><li>
Communication: Exceptional English communication skills, both written and spoken. You are comfortable effectively challenging the status quo, and negotiating with senior stakeholders and leadership.</li></ul></div>

Manager, Rider Incentives Strategy

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are seeking a highly analytical and results-driven individual to join our regional logistics team as a Manager, Rider Payments.
 
 
 In this role, you will play a critical part in designing, analyzing, and optimizing rider payment and incentive strategies across our 16 diverse markets. Acting as the bridge between high-level business goals and on-the-ground operational reality, you will treat rider incentives as a key operational lever. You will use data-driven insights to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance while ensuring financial sustainability.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Incentive Strategy &amp; Governance: Define and optimize rider payment and incentive models. Develop frameworks to harmonize incentive strategies across diverse markets while allowing for necessary local adaptations, maintaining consistency and financial discipline. Ensure payment models align with broader business goals, logistics performance KPIs (e.g., delivery time), and rider satisfaction.
 </li>
 <li>
 Financial Impact &amp; Cost Efficiency: Continuously evaluate the financial impact of payment models and monitor cost-per-order (CPO) trends. Ensure incentive structures align with broader profitability targets while maintaining sufficient rider supply and fleet retention.
 </li>
 <li>
 Data Analysis &amp; Insights: Dive deep into large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations. Translate complex data into actionable strategic recommendations.
 </li>
 <li>
 Rollout of Models &amp; Automation: Execute and drive the regional implementation of advanced data science models and automated tools tailored to rider payments and operational efficiency.
 </li>
 <li>
 Initiative Rollout &amp; Innovation: Challenge the status quo by introducing innovative techniques to enhance rider payment systems. Support the testing and rollout of strategic initiatives and new pay components (e.g., dynamic pricing, surge models, quest incentives) aimed at improving logistics performance and order acceptance rates.
 </li>
 <li>
 Product Collaboration: Partner with the Delivery Hero&rsquo;s Central Product team to influence the development of payment-related features. You will translate business requirements into product requests, participate in testing, and ensure the successful adoption of new product capabilities across the region.
 </li>
 <li>
 Stakeholder Management &amp; Market Partnership: Work closely with operations, finance, product, and local logistics stakeholders. Build strong relationships with market teams to understand their unique challenges, implement refined incentive structures, and drive scalable solutions.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Experience: 3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking. Experience specifically in the gig-economy, marketplace dynamics, or logistics is a strong plus.
 </li>
 <li>
 Education: University degree in STEM, Economics, Business, or a related quantitative field.
 </li>
 <li>
 Technical Fluency: Proficiency in Excel, SQL, and Looker is required to independently dive into the data, uncover insights, and build robust models.
 </li>
 <li>
 Communication: Exceptional English communication skills, both written and spoken. You are comfortable effectively challenging the status quo, and negotiating with senior stakeholders and leadership.
 </li>
 </ul>
</div>

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 The Head / Lead, Country Fleet Health is responsible for managing the overall health, efficiency, and scalability of the rider fleet across Pakistan. This role plays a critical part in ensuring supply availability aligns with demand growth, while maintaining high standards of rider performance, compliance, and experience.
 
 
 The role requires a strong balance of strategic planning and operational execution, with a focus on optimizing the end-to-end rider lifecycle&mdash;from recruitment to retention and performance management.
 
 
 <ul>
 <li>
 Rider Lifecycle Management
 </li>
 <li>
 Recruitment Strategy &amp; Execution
 </li>
 <ul>
 <li>
 Design and execute data-driven rider recruitment strategies to meet fleet size targets aligned with order demand
 </li>
 <li>
 Optimize acquisition channels, conversion funnels, and cost efficiency
 </li>
 <li>
 Continuously monitor market dynamics and competitor benchmarks to stay ahead in supply acquisition
 </li>
 </ul>
 <li>
 Onboarding &amp; Training
 </li>
 <ul>
 <li>
 Oversee onboarding processes to ensure riders are fully equipped, compliant, and operationally ready
 </li>
 <li>
 Standardize training frameworks to drive consistency in rider performance and service quality
 </li>
 <li>
 Ensure strong first-week experience to improve early-stage retention
 </li>
 </ul>
 <li>
 Performance Management &amp; Compliance
 </li>
 <ul>
 <li>
 Implement and localize central performance frameworks, including KPIs, SLAs, and productivity benchmarks
 </li>
 <li>
 Monitor rider performance and take corrective actions to maintain a high-performing fleet
 </li>
 <li>
 Enforce compliance standards, policies, and safety protocols across the rider base
 </li>
 </ul>
 <li>
 Operational Support &amp; Rider Experience
 </li>
 <li>
 Rider Support
 </li>
 <ul>
 <li>
 Establish and manage effective rider support mechanisms outside active shifts
 </li>
 <li>
 Act as an escalation point for operational issues and ensure timely resolution
 </li>
 <li>
 Continuously improve rider experience through structured feedback loops and engagement initiatives
 </li>
 </ul>
 <li>
 Rider Payroll &amp; Payout Accuracy
 </li>
 <ul>
 <li>
 Oversee the preparation and validation of rider payroll files
 </li>
 <li>
 Ensure timely, accurate, and transparent payouts
 </li>
 <li>
 Partner with finance and product teams to improve payout systems and reduce discrepancies
 </li>
 </ul>
 <li>
 Fleet Health &amp; Optimization
 </li>
 <li>
 Drive key fleet health metrics including activation, utilization, retention, and reactivation
 </li>
 <li>
 Identify gaps in supply-demand balance and proactively deploy interventions (incentives, reactivation campaigns, etc.)
 </li>
 <li>
 Lead initiatives to improve rider engagement, loyalty, and long-term retention
 </li>
 <li>
 Analyze operational data to identify inefficiencies and implement scalable solutions
 </li>
 <li>
 Stakeholder Management &amp; Leadership
 </li>
 <li>
 Collaborate with regional and central teams to align on global fleet strategies and local execution
 </li>
 <li>
 Work closely with Product, Finance, and Operations teams to drive continuous improvements
 </li>
 <li>
 Lead and develop local fleet teams to ensure strong execution and accountability
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 6&ndash;10+ years of experience in operations, logistics, marketplace, or gig economy businesses
 </li>
 <li>
 Proven track record of managing large-scale operations or supply-side platforms
 </li>
 <li>
 Strong analytical mindset with experience in data-driven decision-making
 </li>
 <li>
 Experience in rider/driver operations, fleet management, or last-mile logistics is highly preferred
 </li>
 <li>
 Strong leadership and stakeholder management skills
 </li>
 <li>
 Ability to operate in a fast-paced, high-growth environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 What Success Looks Like
 
 
 <ul>
 <li>
 Optimal fleet size aligned with demand across all cities
 </li>
 <li>
 Improved rider retention and reduced churn
 </li>
 <li>
 High compliance and performance standards across the fleet
 </li>
 <li>
 Seamless rider experience with minimal operational friction
 </li>
 <li>
 Accurate and timely rider payouts
 </li>
 </ul>
</div>

Head, Country Fleet Health

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
The Head / Lead, Country Fleet Health is responsible for managing the overall health, efficiency, and scalability of the rider fleet across Pakistan. This role plays a critical part in ensuring supply availability aligns with demand growth, while maintaining high standards of rider performance, compliance, and experience.
The role requires a strong balance of strategic planning and operational execution, with a focus on optimizing the end-to-end rider lifecycle&mdash;from recruitment to retention and performance management. 
1. Rider Lifecycle Management<ul><li>
Recruitment Strategy &amp; Execution<ul><li>
Design and execute data-driven rider recruitment strategies to meet fleet size targets aligned with order demand</li><li>
Optimize acquisition channels, conversion funnels, and cost efficiency</li><li>
Continuously monitor market dynamics and competitor benchmarks to stay ahead in supply acquisition</li></ul></li><li>
Onboarding &amp; Training<ul><li>
Oversee onboarding processes to ensure riders are fully equipped, compliant, and operationally ready</li><li>
Standardize training frameworks to drive consistency in rider performance and service quality</li><li>
Ensure strong first-week experience to improve early-stage retention</li></ul></li><li>
Performance Management &amp; Compliance<ul><li>
Implement and localize central performance frameworks, including KPIs, SLAs, and productivity benchmarks</li><li>
Monitor rider performance and take corrective actions to maintain a high-performing fleet</li><li>
Enforce compliance standards, policies, and safety protocols across the rider base</li></ul></li></ul> 
2. Operational Support &amp; Rider Experience<ul><li>
Rider Support<ul><li>
Establish and manage effective rider support mechanisms outside active shifts</li><li>
Act as an escalation point for operational issues and ensure timely resolution</li><li>
Continuously improve rider experience through structured feedback loops and engagement initiatives</li></ul></li><li>
Rider Payroll &amp; Payout Accuracy<ul><li>
Oversee the preparation and validation of rider payroll files</li><li>
Ensure timely, accurate, and transparent payouts</li><li>
Partner with finance and product teams to improve payout systems and reduce discrepancies</li></ul></li></ul> 
3. Fleet Health &amp; Optimization<ul><li>
Drive key fleet health metrics including activation, utilization, retention, and reactivation</li><li>
Identify gaps in supply-demand balance and proactively deploy interventions (incentives, reactivation campaigns, etc.)</li><li>
Lead initiatives to improve rider engagement, loyalty, and long-term retention</li><li>
Analyze operational data to identify inefficiencies and implement scalable solutions</li></ul> 
4. Stakeholder Management &amp; Leadership<ul><li>
Collaborate with regional and central teams to align on global fleet strategies and local execution</li><li>
Work closely with Product, Finance, and Operations teams to drive continuous improvements</li><li>
Lead and develop local fleet teams to ensure strong execution and accountability</li></ul> 
Qualifications<ul><li> 
6&ndash;10+ years of experience in operations, logistics, marketplace, or gig economy businesses</li><li>
Proven track record of managing large-scale operations or supply-side platforms</li><li>
Strong analytical mindset with experience in data-driven decision-making</li><li>
Experience in rider/driver operations, fleet management, or last-mile logistics is highly preferred</li><li>
Strong leadership and stakeholder management skills</li><li>
Ability to operate in a fast-paced, high-growth environment</li></ul> 
Additional Information 
What Success Looks Like<ul><li>
Optimal fleet size aligned with demand across all cities</li><li>
Improved rider retention and reduced churn</li><li>
High compliance and performance standards across the fleet</li><li>
Seamless rider experience with minimal operational friction</li><li>
Accurate and timely rider payouts</li></ul></div>

Lead, Country Fleet Health

Bouraq Express & Logistics

<div>
 
 
 Company Description
 
 
 
 Bouraq Express &amp; Logistics specializes in providing comprehensive end-to-end shipping solutions, including Cash on Delivery (COD), Domestic courier, and international courier services. We pride ourselves on ensuring reliable and efficient delivery with a guaranteed 0% fake returns policy. Our commitment to quality service and customer satisfaction sets us apart in the logistics industry.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking a battle-hardened and ambitious Operations Manager to lead our Karachi Station through a critical scaling phase. The ideal candidate will be a "lead-from-the-front" strategist, equally comfortable on the warehouse floor as they are in the boardroom, with a proven ability to recruit and establish a high-performance team and rider fleet from scratch. You will be responsible for the end-to-end operational architecture&mdash;from First Mile intake to Last Mile execution&mdash;ensuring surgical precision within pre-defined transit times. The Operations Manager will oversee all daily logistics operations, ensure timely and efficient shipping and delivery processes, manage staff and resources, and ensure compliance with company policies and standards. Additional responsibilities include streamlining operations, implementing process improvements, monitoring performance metrics, and collaborating with cross-functional teams to achieve organizational goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 5+ years of leadership in high-volume courier or logistics environments (Startup experience is a major advantage).
 </li>
 <li>
 The role demands a tech-forward visionary who can champion our digital evolution, ensuring seamless software integration and leveraging emerging technologies to modernize our workflows and enhance our competitive edge in the logistics landscape.
 </li>
 <li>
 A forward-thinking strategist with a "Build-to-Scale" mindset&mdash;you don't just manage load; you find ways to grow it.
 </li>
 <li>
 Advanced knowledge of logistics management systems, route optimization software, and data-driven decision-making.
 </li>
 <li>
 The candidate will be responsible for managing station-level company finances and budgeting, ensuring the integrity of all monetary collections through timely bank deposits and the preparation of comprehensive financial reports to maintain absolute fiscal transparency.
 </li>
 <li>
 Strong leadership and team management skills to oversee daily operations and supervise staff.
 </li>
 <li>
 Experience in logistics, supply chain management, and process optimization.
 </li>
 <li>
 Excellent organizational and problem-solving skills with attention to detail.
 </li>
 <li>
 Proficiency in analyzing data to monitor performance metrics and make informed decisions.
 </li>
 <li>
 Effective communication and interpersonal skills for cross-departmental collaboration.
 </li>
 <li>
 Knowledge of the shipping and logistics industry; experience with COD and courier services is preferred.
 </li>
 <li>
 Deep understanding of Karachi&rsquo;s topography and the ability to solve problems under pressure.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or a related field is highly advantageous.
 </li>
 <li>
 Ability to adapt to a fast-paced environment and manage multiple priorities effectively.
 </li>
 </ul>
 
 
 
 
 What We Offer
 
 <ul>
 <li>
 A chance to lead a major station for one of Pakistan's growing courier companies.
 </li>
 <li>
 Direct impact on business strategy and scaling.
 </li>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 </ul>
 
 
 
</div>

Operations Manager

Explore 2715+ Manager rider incentives strategy in Pakistan this May. Find roles across top companies and apply now to boost your career.

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