spa therapist (female) - voco™ riyadh Jobs in Riyadh

spa therapist (female) - voco™ riyadh

spa therapist (male) - voco™ riyadh Jobs in Riyadh

spa therapist (male) - voco™ riyadh

assistant spa manager

auto technician

beauty consultant - مستشار/ة تجميل Jobs in Riyadh

beauty consultant - مستشار/ة تجميل

massage therapist

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25138224<br>
<b>Job Category</b>Spa<br>
<b>Location</b>JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>Fournir des services de massage aux clients &agrave; l&rsquo;aide d&rsquo;accessoires et de produits. Fournir des soins corporels aux clients &agrave; l&rsquo;aide de gommages corporels, d&rsquo;enveloppements et d&rsquo;hydroth&eacute;rapie. &Eacute;valuer les besoins des clients et en savoir davantage sur les contre-indications (p. ex., les allergies, l&rsquo;hypertension art&eacute;rielle et la grossesse) avant de commencer le service. Rester &agrave; jour avec les techniques et les modalit&eacute;s actuelles en lien avec son domaine de travail. Escorter les invit&eacute;s vers et au retour des salles de soins. Disposer le poste de travail, la salle de traitement et les rideaux. V&eacute;rifier fr&eacute;quemment aupr&egrave;s des clients pour favoriser le confort, la s&eacute;curit&eacute; et la s&eacute;curit&eacute; dans le service. Promouvoir et vendre des services de spa et de salon, y compris des offres de d&eacute;tail en lien avec le spa. Nettoyer, entretenir et st&eacute;riliser les outils. Maintenir la propret&eacute; du poste de travail et de la salle de traitement tout au long du quart de travail, disposer des ordures et des draps sales, et s&eacute;curiser les stocks et l&rsquo;&eacute;quipement &agrave; la fin de chaque quart de travail. Surveiller et respecter l&rsquo;horaire tout au long de la journ&eacute;e. G&eacute;rer le comportement inappropri&eacute; de clients en suivant les proc&eacute;dures d&rsquo;exploitation standard Marriott International pour conduite inappropri&eacute;e &agrave; l&rsquo;intention des clients et des th&eacute;rapeutes, menant jusqu&rsquo;&agrave; et y compris l&rsquo;arr&ecirc;t d&rsquo;un traitement ou d&rsquo;un service et informer le superviseur ou le gestionnaire. Maintenir les comp&eacute;tences et les permis actuels dans le domaine de service conform&eacute;ment aux exigences r&eacute;gionales.<br>
<div></div>
Signaler les accidents, les blessures et les conditions de travail dangereuses au gestionnaire ; suivre la formation en s&eacute;curit&eacute; et obtenir les certifications. Suivre toutes les politiques et proc&eacute;dures de l&rsquo;entreprise ; s&rsquo;assurer de porter un uniforme de travail propre et complet ; avoir une apparence soign&eacute;e et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialit&eacute; dans la diffusion d&rsquo;informations propres &agrave; la banni&egrave;re et/ou &agrave; l&rsquo;h&ocirc;tel ; prot&eacute;ger tous les biens de la compagnie. Accueillir et saluer tous les clients selon les normes de l&rsquo;entreprise; anticiper et traiter les besoins de service des clients; remercier les clients en leur t&eacute;moignant une v&eacute;ritable reconnaissance. Utiliser un langage clair et courtois lors de toute communication. D&eacute;velopper et maintenir des relations de travail positives et productives avec les autres. Se tenir debout, assis ou marcher pendant une p&eacute;riode prolong&eacute;e ; saisir, faire tourner et manipuler des objets de taille et de poids diff&eacute;rents. D&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 10 livres (22,7 kg) sans assistance. Saisir, faire tourner et manipuler des objets de taille et de poids diff&eacute;rents n&eacute;cessitant une excellente motricit&eacute; et coordination &oelig;il-main. Effectuer toutes les autres t&acirc;ches demand&eacute;es par les responsables et qui correspondent au poste.<br>
<div></div>
QUALIFICATIONS RECOMMAND&Eacute;ES<br>
<div></div>
Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;un &eacute;tablissement d&rsquo;enseignement technique, de m&eacute;tiers ou professionnel.<br>
<div></div>
Exp&eacute;rience de travail connexe:Au moins 1 an d&rsquo;exp&eacute;rience de travail connexe.<br>
<div></div>
Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision.<br>
<div></div>
QUALIFICATIONS REQUISES<br>
<div></div>
Permis ou certification:Licence d&rsquo;&Eacute;tat ou r&eacute;gionale de message</div><br>
<div></div>
<div></div><i>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.</i>
<p></p><p>Les &eacute;tablissements Marriott Hotels s'efforcent d'&eacute;lever l'art de l'h&ocirc;tellerie en innovant d&egrave;s qu'ils le peuvent tout en pr&eacute;servant le confort propre &agrave; ce qui nous est familier partout dans le monde. En tant que collaborateur ou collaboratrice Marriott Hotels, vous nous aiderez &agrave; tenir notre promesse, celle d'une h&ocirc;tellerie de qualit&eacute;, toujours (&laquo; Wonderful Hospitality. Always &raquo;), en offrant un service attentionn&eacute;, sinc&egrave;re et novateur qui respecte et d&eacute;veloppe ce patrimoine vivant. Avec notre nom synonyme d'h&ocirc;tellerie partout dans le monde, nous vous accueillons avec fiert&eacute; pour d&eacute;couvrir les possibilit&eacute;s de carri&egrave;re chez Marriott Hotels. En rejoignant Marriott Hotels, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International. <b>Rejoignez</b> une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de <b>trouver</b> un sens &agrave; votre vie professionnelle, de <b>faire partie</b> d'une &eacute;quipe internationale d'exception et de <b>devenir</b> la meilleure version de vous-m&ecirc;me.<br>
</p><div>
<br>
JW Marriott fait partie du portefeuille d'&eacute;tablissements de luxe de Marriott International et se compose de plus de 100 superbes &eacute;tablissements situ&eacute;s dans les villes portes d'acc&egrave;s &agrave; leur r&eacute;gion et dans les plus beaux sites de vill&eacute;giature partout dans le monde. Pour JW, nos collaborateurs et collaboratrices passent en premier. Parce que si vous vous sentez bien, notre client&egrave;le le sera aussi. Les collaborateurs et collaboratrices JW Marriott sont des personnes assur&eacute;es, innovantes, authentiques et intuitives qui poursuivent l'h&eacute;ritage laiss&eacute; par le fondateur de l'entreprise J. Willard Marriott, &agrave; qui l'enseigne doit son nom. Nos h&ocirc;tels offrent une exp&eacute;rience de travail unique, o&ugrave; vous ferez partie d'une communaut&eacute; et vivrez une v&eacute;ritable camaraderie avec un groupe de coll&egrave;gues vari&eacute;. JW offre des opportunit&eacute;s de formation, de d&eacute;veloppement et de reconnaissance et, plus important encore, un endroit o&ugrave; nourrir vos passions dans un environnement luxueux qui met l'accent sur un bien-&ecirc;tre holistique. Traiter notre client&egrave;le de fa&ccedil;on exceptionnelle, c'est d'abord prendre soin de nos collaborateurs et collaboratrices. C'est ce que nous appelons The JW Treatment&trade;. En rejoignant JW Marriott, vous int&eacute;grerez le portefeuille d'enseignes de Marriott International. <b>Rejoignez</b> une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de <b>trouver</b> un sens &agrave; votre vie professionnelle, de <b>faire partie</b> d'une &eacute;quipe internationale d'exception et de <b>devenir</b> la meilleure version de vous-m&ecirc;me.</div></div></div><p></p>

Massage Therapist

<div><b>Additional Information</b><br>
<b>Job Number</b>25138224<br>
<b>Job Category</b>Spa<br>
<b>Location</b>JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.</p><p><br>
</p><p>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: Technical, Trade, or Vocational School Degree.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p><p><br>
</p><p>REQUIRED QUALIFICATIONS</p>
<p>License or Certification: State or Regional Massage License</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Female Massage Therapist

VOCO

<div><p>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.</p>
<p>
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.</p>
<p>
We&rsquo;re growing; grow with us.</p>
<p>
Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.</p>
<p>
</p><p>Responsibilities</p>
<ul>
<li>Deliver a variety of spa services.</li>
<li>Maintain equipment and sample inventory of products</li>
<li>Keep documentation and maintain clients files</li>
<li>Keep a clean and stocked room</li>
<li>Acknowledge and respond to relevant customer queries, needs and expectations</li>
<li>Suggest and promote retail products or additional services</li>
<li>Uphold hygiene standards and follow health and safety regulations</li>
<li>Cooperate with and report on administration on any arising issues</li>
<li>Apply best practices and be up to date with market trends</li>
</ul>
<p></p><p>Requirements and skills</p>
<ul>
<li>Proven work experience as a Spa Therapist</li>
<li>Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies</li>
<li>Communication and customer service skills</li>
<li>Positive attitude</li>
<li>User level computer skills</li>
<li>Degree or current license in aesthetics or physiotherapy</li>
</ul>
<p></p><p>In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.</p>
<p>
</p><p>And because the voco Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.</p>
<p>
So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.</p>
<p>
</p><p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

SPA Therapist (Male) - voco™ Riyadh

IHG Hotels & Resorts

<div><div><p>SPA Therapist (Male) - voco&trade; Riyadh</p>
<div></div><div><div><p><b>Hotel Brand:</b> voco
<br>
<b>Location:</b> Saudi Arabia, Riyadh
</p><p><b>Hotel:</b> Riyadh (RUHSD), King Fahad Road, Opposite of Ministry of Interior, 13003</p>
<p><b>Job number:</b> 116111</p><p></p><div><br>
<br>
<br>
</div></div><p></p><div><div><p>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.</p>
<p>
 We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.</p>
<p>
 We&rsquo;re growing; grow with us.</p>
<p>
 Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.</p><br>
<p></p>
<p>
Responsibilities</p>
<ul>
<li>Deliver a variety of spa services.</li>
<li>Maintain equipment and sample inventory of products</li>
<li>Keep documentation and maintain clients files</li>
<li>Keep a clean and stocked room</li>
<li>Acknowledge and respond to relevant customer queries, needs and expectations</li>
<li>Suggest and promote retail products or additional services</li>
<li>Uphold hygiene standards and follow health and safety regulations</li>
<li>Cooperate with and report on administration on any arising issues</li>
<li>Apply best practices and be up to date with market trends</li></ul><br>
<p></p>
<p>
Requirements and skills</p>
<ul>
<li>Proven work experience as a Spa Therapist</li>
<li>Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies</li>
<li>Communication and customer service skills</li>
<li>Positive attitude</li>
<li>User level computer skills</li>
<li>Degree or current license in aesthetics or physiotherapy</li></ul><br>
<p></p>
<p>
 In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.</p><br>
<p></p>
<p>
And because the voco Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.</p>
<p>
So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.</p></div></div></div></div></div><p></p>

<div><div><p>SPA Therapist (Female) - voco&trade; Riyadh</p>
<div></div><div><div><p><b>Hotel Brand:</b> voco
<br>
<b>Location:</b> Saudi Arabia, Riyadh
</p><p><b>Hotel:</b> Riyadh (RUHSD), King Fahad Road, Opposite of Ministry of Interior, 13003</p>
<p><b>Job number:</b> 111622</p><p></p><div><br>
<br>
<br>
</div></div><p></p><div><div><p>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.</p>
<p>
 We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.</p>
<p>
 We&rsquo;re growing; grow with us.</p>
<p>
 Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.</p><br>
<p></p>
<p>
Responsibilities</p>
<ul>
<li>Deliver a variety of spa services.</li>
<li>Maintain equipment and sample inventory of products</li>
<li>Keep documentation and maintain clients files</li>
<li>Keep a clean and stocked room</li>
<li>Acknowledge and respond to relevant customer queries, needs and expectations</li>
<li>Suggest and promote retail products or additional services</li>
<li>Uphold hygiene standards and follow health and safety regulations</li>
<li>Cooperate with and report on administration on any arising issues</li>
<li>Apply best practices and be up to date with market trends</li></ul><br>
<p></p>
<p>
Requirements and skills</p>
<ul>
<li>Proven work experience as a Spa Therapist</li>
<li>Hands on experience in massage techniques, manicures, pedicures, waxing and face/body therapies</li>
<li>Communication and customer service skills</li>
<li>Positive attitude</li>
<li>User level computer skills</li>
<li>Degree or current license in aesthetics or physiotherapy</li></ul><br>
<p></p>
<p>
 In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.</p><br>
<p></p>
<p>
And because the voco Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.</p>
<p>
So whoever you are, whatever you love doing, bring your passion to voco and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.</p></div></div></div></div></div><p></p>

SPA Therapist (Female) - voco™ Riyadh

Mandarin Oriental

<div>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   General:
  </li>
  <li>
   It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
  </li>
  <li>
   MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  </li>
  <li>
   It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Riyadh Human Resources Strategic Policy.
  </li>
  <li>
   It is part of your role and your responsibility to fully support all learning and development activities.
  </li>
  <li>
   Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
  </li>
  <li>
   You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  </li>
  <li>
   Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  </li>
  <li>
   Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  </li>
  <li>
   Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  </li>
  <li>
   Mandarin Oriental, Riyadh has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  </li>
  <li>
   Act as a hotel ambassador at all times.
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
  </li>
  <li>
   Departmental:
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Spa Operations
   <br/>
   <br/>
  </em>
 </strong>
 <ul>
  <li>
   Responsible for the daily operations of the Spa &amp; Wellness including guest and colleagues&rsquo; interactions.
  </li>
  <li>
   Plan the rosters of Spa Concierge and attendants strategically based on operation needs.
  </li>
  <li>
   Taking Spa reservations and attending to guest enquiries when necessary.
  </li>
  <li>
   To ensure operational flow, discuss any issues.
  </li>
  <li>
   Dealing with dissatisfied or disgruntled guests
  </li>
  <li>
   Assist in ensuring that mistakes mentioned are corrected and discuss procedures that were performed correctly
  </li>
  <li>
   Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability
  </li>
  <li>
   Special guests, group bookings and VIP&rsquo;s
  </li>
  <li>
   Daily walkthroughs should be conducted to ensure that all SOPs and MOD tasks are addressed throughout the Spa &amp; Wellness.Departmental Meetings
  </li>
  <li>
   Daily briefings with concierge and attendant team
  </li>
  <li>
   Weekly meetings with the Spa Operations Manager
  </li>
  <li>
   Weekly meetings MOD meetings with Spa Director, Spa Operations Manager and Spa Treatment Manager
  </li>
  <li>
   Monthly Concierge and Attendant meetings. This meeting will address policies, procedures, scheduling and any concerns the team members have in regards to the Spa Operation. A written agenda must be prepared and treatment manager will ensure written minutes are distributed to all spa staff and Human Resources following the meeting.
  </li>
  <li>
   Monthly all colleague meeting and during this time it will be necessary to prepare a presentation for the monthly meeting for all spa colleagues
  </li>
  <li>
   Spa closure preparation, including email informing the Hotel, guest room letters and signage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organize Spa Concierge and Spa Attendant training
  </li>
  <li>
   Assist Concierge &amp; therapists with Spa Soft questions and obstacles
  </li>
  <li>
   Organize Spa Concierge and Spa Attendant Training, including Spasoft, shadow shifts, product &amp; treatment knowledge liaising with Aromatherapy Associates and Hotel Human Resources
  </li>
  <li>
   Update Training attendance report and yearly planner on a monthly basis and send to Human Resources
  </li>
  <li>
   Review SOP&rsquo;s have been taught and continue to ensure that standards are being met
  </li>
  <li>
   Training of spa concierge and spa attendants on how to handle difficult situations and challenging guests
  </li>
  <li>
   MOSST Ambassador &ndash; To complete training and refresher training for Spa Concierge on our Signature treatment and products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Finance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensuring that all spa charging procedures are followed. Initiating accounting procedures. Monitor guest charges and reconciliation
  </li>
  <li>
   Ensure that all discounted marketing charges for treatments and products and e-mails are handled efficiently
  </li>
  <li>
   Reviewing the visual book for the day and the following day to ensure that everything is booked correctly and efficiently for revenue maximization
  </li>
  <li>
   Verify individual concierge have complete and accurate financial report at the end of shift
  </li>
  <li>
   Complete Agency totals every Monday for accounts
  </li>
  <li>
   Send Agency invoices off to Calibre every Monday, informing them of the correct hours and hourly rate
  </li>
  <li>
   Email the Spa&rsquo;s waiting list to the Hotel&rsquo;s General Manager every Monday, informing them of Spa turn away logged for the previous week
  </li>
  <li>
   Track Spa turn away business
  </li>
  <li>
   Redeem expired Gift Certificates on the last day of the month
  </li>
  <li>
   Collate reports for the input of the Spa KPI&rsquo;s including Spa Concierge for treatment and retail revenue
  </li>
  <li>
   Organise treatment and product incentives for Spa Concierge and Attendant team boosting our Signature treatments and retail within the Spa
  </li>
  <li>
   Tracking colleague treatment experiences
  </li>
  <li>
   Customer Focus:
   <br/>
   <br/>
  </li>
 </ul>
 Dealing with guest enquiries via phone, email and face to face.
 <br/>
 <br/>
 Ensure that all guest enquiries are taken care of within 12 hours.
 <br/>
 <br/>
 Read notes for every appointment and assure that no mistakes have been made. Also assure that appointments are in correct sequence. Maximize revenue by therapist availability.
 <br/>
 <br/>
 In the absence of Director of Spa &amp; Wellness, meet up with VIPs, journalists and invited guests.
 <br/>
 <br/>
 Organise internal and external mystery shoppers to help increase and stay consistent in terms of quality standards.
 <br/>
 <br/>
 <ul>
  <li>
   Colleague Relations:
   <br/>
   <br/>
  </li>
 </ul>
 Conduct refresher trainings for Spa Concierge and Spa Attendants. Refresher trainings include departmental Standard Operating Procedures (SOPs).
 <br/>
 <br/>
 Review of all SOP Checklists for all colleagues are in order and training hours are tracked. Update Training Matrix accordingly.
 <br/>
 <br/>
 Monthly training plans to be sent to Learning &amp; Development Manager.
 <br/>
 <br/>
 <ul>
  <li>
   Administrative Duties:
   <br/>
   <br/>
  </li>
 </ul>
 Responsible for end of month spa retail inventory and submit to Director of Spa &amp; Wellness.
 <br/>
 <br/>
 Assist with Month End Closing reports in the absence of Director of Spa &amp; Wellness.
 <br/>
 <br/>
 Ensure that product retail display at The Spa and Spa Boutique is fully stocked and well presented at all times.
 <br/>
 <br/>
 Raise the necessary Purchase Requests for all retail and professional products.
 <br/>
 <br/>
 To upkeep the Guest Database in SpaSoft. On a bi-monthly basis, to forward the Guest Database List to Marketing Communications department.
 <br/>
 <br/>
 <ul>
  <li>
   Additional Duties:
   <br/>
   <br/>
  </li>
 </ul>
 Engineering
 <br/>
 <br/>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear. Ensure all processes are in compliance with the Safe, Sound &amp; Sustainable guidelines.
 <br/>
 <br/>
 Review HOTSOS work orders report and ensure that follow ups has been done as and when requires.
 <br/>
 <br/>
 <ul>
  <li>
   Health and Safety:
   <br/>
   <br/>
  </li>
 </ul>
 Maintain all spa to the Health and Safety Standards.
 <br/>
 <br/>
 <strong>
  SPA
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To be fully part of the Spa team
  </li>
  <li>
   To be familiar with all spa treatments/operations of spa for promotion to guests
  </li>
  <li>
   To understand and be able to verbalize the vision of the spa
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sustainable Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
  </li>
  <li>
   Knowledge of waste sorting and recycling procedures. Energy Conservation: Water Conservation.
  </li>
  <li>
   Supporting sustainability initiative.
  </li>
 </ul>
</div>


Assistant Spa Manager

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Assistant Spa Manager