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fulfillment center warehouse associate Jobs in Cairo

fulfillment center warehouse associate

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material handler

Amazon

<div>
 
 Description
 
 
 
 This only for PWD candidates.
 
 
 You&rsquo;re on your way to joining the dedicated team that gets orders ready for customers. Stay active during your work day in this fast-paced warehouse environment. You&rsquo;ll be on the move for your whole shift.
 
 
 Candidates must be 18 years or older with ability to understand basic English.
 
 
 Note that we are unable to proceed with candidates who require visa sponsorship at this time. You must be an Egyptian National to be eligible for this position.
 
 
 
 Duties And Responsibilities
 
 
 
 Receive and put away inventory
 
 
 Get customer orders ready and pack them up
 
 
 Load boxes into trucks for shipment
 
 
 Work around moving machines like order pickers, forklifts, mobile carts, and possibly robots!
 
 
 Exchange safety tips daily with co-workers
 
 
 Use scanners to scan bar codes on products
 
 
 View prompts on screens and follow directions for some tasks
 
 
 Here&rsquo;s more about what it&rsquo;s like inside the warehouse:
 
 
 Your safety is important to us. You&rsquo;ll wear a safety vest, do daily stretching, and share safety tips with co-workers.
 
 
 You will work around and use moving machines, such as stand-up forklifts, turret trucks, order pickers, and mobile carts.
 
 
 You&rsquo;ll be on the move for your whole shift. Your shifts will include activities that may require standing in one place for long periods, walking around, or climbing stairs. You will need to wear comfortable, closed-toed shoes.
 
 
 Even with climate controls, temperatures in some parts of our warehouses may vary between 20 and 30 degrees, and will occasionally exceed 30 degrees
 
 
 It can get noisy. We will give you hearing protection, if you need it.
 
 
 The dress code is relaxed with a few rules to follow for safety.
 
 
 
 You Will Also Need To Be Able To
 
 
 
 Lift up to 22 kg
 
 
 Stand, walk, push, pull, squat, bend, and reach during long shifts
 
 
 Use carts, dollies, hand trucks, and other gear to move stuff around
 
 
 Go up and down stairs (for sites with stairs)
 
 
 
 Basic Qualifications
 
 
 
 Lift up to 22 kg
 
 
 Stand, walk, push, pull, squat, bend, and reach during long shifts
 
 
 Use carts, dollies, hand trucks, and other gear to move stuff around
 
 
 Go up and down stairs (for sites with stairs)
 
 
 
 
 Company
 
 - None
 
 
 Job ID: ASF250120798
</div>

Fulfillment Center Warehouse Associate

Innovo Group

<div>
 Role Purpose
 
 The Electrical Procurement Team Leader manages the procurement cycle for construction materials, equipment, and subcontracted services in alignment with project requirements, timelines, and budgets. Ensures the timely and cost-effective sourcing of quality materials while maintaining compliance with company policies and contractual obligations
 
 Key Accountabilities
 <ul>
 <li>
 Lead and supervise the electrical procurement team and allocate daily tasks.
 </li>
 <li>
 Review project specifications and material requirements in coordination with engineering and planning teams.
 </li>
 <li>
 Prepare procurement strategies and material procurement plans based on project schedules.
 </li>
 <li>
 Issue RFQs (Request for Quotations), evaluate supplier offers technically and commercially, and participate in negotiation and vendor selection.
 </li>
 <li>
 Create and process purchase orders in the ERP system (e.g., SAP), ensuring timely delivery to sites.
 </li>
 <li>
 Develop and maintain a reliable vendor database, conduct supplier assessments, and maintain strong supplier relationships.
 </li>
 <li>
 Track and monitor material deliveries, ensuring alignment with project timelines and reporting any delays or issues.
 </li>
 <li>
 Coordinate with warehouse, logistics, and finance teams to manage delivery, invoicing, and payment cycles.
 </li>
 <li>
 Support contract review and negotiation for key material and subcontract procurement.
 </li>
 <li>
 Ensure compliance with internal procurement policies and procedures, and support audit requirements.
 </li>
 <li>
 Identify opportunities for cost reduction and value engineering through alternative sourcing or technical evaluations.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor's Degree in Electrical Engineering.
 </li>
 <li>
 Professional certifications such as CIPS, PMP, or Supply Chain certifications are an advantage.
 </li>
 <li>
 7-10 years of procurement experience in construction, infrastructure, industrial, or EPC projects.
 </li>
 <li>
 Proven experience managing procurement for large-scale construction projects.
 </li>
 <li>
 Strong knowledge of construction materials, equipment, subcontracting, and procurement processes.
 </li>
 </ul>
</div>

Procurement Team Leader

Samsung C&T, Engineering & Construction

<div>
 
 
 직무 개요:
 
 
 
 건설 매니저는 현장 내 모든 시공 활동을 지휘하고 조정하여 프로젝트 수행이 요구되는 안전, 품질, 일정, 비용 기준을 충족하도록 책임을 집니다. 본 역할은 시공 팀과 협력업체에 일상적인 리더십을 제공하며, 설계 사양, 규제 요구사항, 프로젝트 목표 준수를 보장합니다. 건설 매니저는 프로젝트매니저, Engineering, Procurement, Quality, Safety, Controls 팀과 긴밀히 협력하여 모든 공종 간 원활한 조정을 유지하고 시공 진행에 영향을 줄 수 있는 문제를 사전에 식별합니다.
 
 
 
 
 
 
 근무지:
 
 
 
 구체적인 프로젝트/사이트는 아직 확정되지 않았습니다. 삼성물산는이집트 내 주요 PMCM 프로젝트에 배치될 수 있는 인력 Pool을 구축하고 있습니다. 최종 후보자는 프로젝트 착수 및 현장 배정 시 연락받게 됩니다.
 
 
 
 
 
 
 주요 업무 및 책임:
 
 
 
 
 Construction Planning &amp; Site Mobilization
 
 
 <ul>
 <li>
 현장 동원 계획(site mobilization plans)을 수립하고, 임시 시설(temporary facilities), 유틸리티, 현장 출입 통제(site access control)의 구축을 조정합니다.
 </li>
 <li>
 계약업체가 제출한 시공 방법론(construction methodology), 공정 순서(sequencing), 자원 계획(resource plans)을 검토합니다.
 </li>
 <li>
 설계, 조달 및 인허가 부서와 협업하여 모든 착공 선행 조건(prerequisites)이 충족되도록 합니다.
 </li>
 <li>
 법적 요구사항(statutory requirements), 현지 규정(local regulations), 프로젝트 기준(project standards)의 준수를 보장합니다.
 </li>
 </ul>
 
 
 
 
 
 Site Execution Management
 
 
 <ul>
 <li>
 승인된 도면(approved drawings), 시방(specifications), 프로젝트 일정(project schedule)에 따라 모든 공종(all trades)의 일일 시공 활동을 감독합니다.
 </li>
 <li>
 정기적인 현장 점검(routine site inspections)을 수행하여 시공 품질(workmanship), 자재 품질(material quality), 안전 및 품질 기준 준수 여부를 확인합니다.
 </li>
 <li>
 여러 계약업체 간 인터페이스 조정(interface coordination)을 관리하고, 각 작업면(work fronts)이 시공을 수행할 수 있도록 충분히 준비된 상태인지 확인합니다.
 </li>
 <li>
 공사 진행에 영향을 줄 수 있는 리스크, 제약사항, 이탈 사항(risks, constraints, deviations)을 식별하고, 적시에 완화 조치(mitigation actions)를 시행합니다.
 </li>
 </ul>
 
 
 
 
 
 Contractor Coordination &amp; Performance Monitoring
 
 
 <ul>
 <li>
 계약업체, 하도급업체(subcontractors), 컨설턴트와의 주간 및 일일 조정 회의(weekly and daily coordination meetings)를 주관합니다.
 </li>
 <li>
 계약업체의 공정 보고서(progress reports), 인력 배치(manpower deployment), 장비 사용(equipment utilization), 생산성 수준(productivity levels)을 검토하고 검증합니다.
 </li>
 <li>
 공사 일정(construction schedules) 준수 여부를 모니터링하고, Project Controls 팀의 진도 측정(progress measurement) 및 보고를 지원합니다.
 </li>
 <li>
 중대한 성과 이슈(critical performance issues)를 상신(escalate)하고, 현장 모든 이해관계자(site stakeholders)와 협력하여 문제 해결을 지원합니다.
 </li>
 </ul>
 
 
 
 
 
 Quality Control &amp; Assurance
 
 
 <ul>
 <li>
 Ensure contractor compliance with project quality standards, inspection and test plans (ITPs), and material approval processes.
 </li>
 <li>
 계약업체의 품질 기준(project quality standards), 검사 및 시험 계획(Inspection and Test Plans, ITPs), 자재 승인 절차(material approval processes)를 준수하도록 보장합니다.
 </li>
 <li>
 Quality 팀과 협업하여 부적합 사항(non-conformities), 시정조치(corrective actions), 재작업 요청(rework requests)을 처리합니다.
 </li>
 <li>
 모든 시공 활동이 승인된 샵도면(shop drawings), 시공 방법서(method statements), 엔지니어링 지침(engineering instructions)에 따라 수행되는지 검증합니다.
 </li>
 <li>
 품질기록(quality records)의 문서화를 체계적으로 유지하고, 추적 가능성(traceability)을 확보합니다.
 </li>
 </ul>
 
 
 
 
 
 Health, Safety &amp; Environmental (HSE) Compliance
 
 
 <ul>
 <li>
 강력한 안전 문화(strong safety culture)를 조성하고, 프로젝트 HSE 계획(Project HSE Plan)을 엄격히 준수하도록 합니다.
 </li>
 <li>
 정기적인 현장 안전 순찰(site safety walks), 사고 조사(incident investigations), 시정/예방 조치(corrective/preventive actions)의 실행을 주도합니다.
 </li>
 <li>
 계약업체의 안전 문서(safety documentation), 툴박스 미팅(toolbox talks), 위험성 평가(risk assessments), 각종 허가서(permits)를 검증합니다.
 </li>
 <li>
 모든 인원이 현장 안전 규정(site safety regulations) 및 비상 대응 절차(emergency response protocols)를 준수하도록 보장합니다.
 </li>
 </ul>
 
 
 
 
 
 Resource, Material, and Logistics Coordination
 
 
 <ul>
 <li>
 자재 납품(material deliveries), 보관(storage), 취급(handling), 추적(traceability)을 감독하여 손상, 지연, 부족(damage, delays, shortages)이 발생하지 않도록 합니다.
 </li>
 <li>
 조달(Procurement) 및 물류(Logistics) 팀과 협조하여 중요 자재(critical materials)를 추적하고, 공급 병목(supply bottlenecks)을 해결합니다.
 </li>
 <li>
 계약업체의 자원(resources) &ndash; 인력(manpower), 장비(equipment) &ndash; 이 충분하며, 일정 목표(schedule targets)를 달성할 수 있도록 효율적으로 배치되었는지 확인합니다.
 </li>
 </ul>
 
 
 
 
 
 Technical Issue Resolution &amp; Engineering Support
 
 
 <ul>
 <li>
 계약업체에 기술적 가이드(technical guidance)를 제공하고, 도면(drawings) 및 사양(specifications)의 올바른 해석(proper interpretation)을 보장합니다.
 </li>
 <li>
 Engineering 팀과 협력하여 설계 질의(design clarifications), RFI, 불일치(discrepancies), 현장 기술 이슈(site technical issues)를 해결합니다.
 </li>
 <li>
 시공성 검토를 지원하고 안전성, 품질, 생산성을 최적화하는 솔루션을 제안합니다.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Documentation
 
 
 <ul>
 <li>
 공정(progress), 제약사항(constraints), 생산성(productivity), 현장 조건(site conditions)을 반영한 일일 및 주간 현장 보고서(daily and weekly site reports)를 작성합니다.
 </li>
 <li>
 월간 보고(monthly reporting), 기성 청구(billing certifications), 마일스톤 달성(milestone achievements)을 위한 공정 검증(progress validation)을 지원합니다.
 </li>
 <li>
 공사 기록(construction records), 검사 문서(inspection documentation), 현장 공문 및 서신(site correspondence)을 체계적으로 유지&middot;관리합니다.
 </li>
 </ul>
 
 
 
 
 
 자격 요건:
 
 
 <ul>
 <li>
 최소 15년의 건설 경험, 그중 10년 이상은 대규모 건축 또는 복합 개발 프로젝트(large-scale building or mixed-use projects) 경험 보유, 1964년 이후 출생자.
 </li>
 <li>
 영어 및 한국어 모두에 능통해야 하며(fluency in both English and Korean is mandatory), 두 언어에서 모두 우수한 구두 및 문서 커뮤니케이션 능력(strong verbal and written communication skills)을 보유해야 합니다.
 </li>
 <li>
 다수의 계약업체 인터페이스가 존재하는 PMCM 또는 EPCM 환경(within PMCM or EPCM environments)에서의 풍부한 실무 경험.
 </li>
 <li>
 토목공학(Civil Engineering), 건설관리(Construction Management), 건축(Architecture) 또는 이와 관련된 전공(related field)의 학사 학위(bachelor&rsquo;s degree) 보유.
 </li>
 <li>
 건설 공법(construction methods), 안전관리(safety management), 품질관리(quality control)에 대한 공식 교육(Formal training) 이수자는 우대(preferred).
 </li>
 <li>
 Primavera P6, MS Project, 고급 MS Excel (advanced MS Excel)에 능숙하며, Power BI 또는 현장 관리 플랫폼(site-management platforms) 사용 경험이 있으면 장점이 됩니다(is advantageous).
 </li>
 <li>
 시공 순서(construction sequencing), 물류(logistics), 자원 계획(resource planning), 인터페이스 관리(interface management)에 대한 강한 이해(strong understanding) 보유.
 </li>
 <li>
 계약 요건(contract requirements), 기술 사양(technical specifications), 그리고 이들이 시공 실행(construction execution), 비용(cost), 공정(schedule)에 미치는 영향에 대한 친숙도(familiarity).
 </li>
 <li>
 탁월한 분석 능력(exceptional analytical capability)과, 현장 중심의 실질적인 해결책(practical site-based solutions)을 제시할 수 있는 능력.
 </li>
 <li>
 계약업체, 컨설턴트, 현장 이해관계자(site stakeholders)를 관리하기 위한 우수한 대인관계 능력(excellent interpersonal skills).
 </li>
 <li>
 압박 속에서도(under pressure) 중요 이슈에 신속히 대응하고(respond to critical issues quickly), 임원 보고(executive-level reporting)를 지원할 수 있는 능력.
 </li>
 </ul>
 
 
 
 
 
 직무 태도 및 소프트 스킬
 
 
 <ul>
 <li>
 빠르게 전개되는 현장 환경(fast-paced site environments)에서 구조적인 사고(structured thinking), 규율(discipline), 세부 사항에 대한 높은 주의(attention to detail)를 보여줍니다.
 </li>
 <li>
 복잡하고 기술적인 건설 정보를(technical and complex construction information) 다양한 이해관계자(diverse stakeholders)가 이해할 수 있도록 명확하게 커뮤니케이션합니다.
 </li>
 <li>
 압박이 큰 상황, 촉박한 마감 기한(tight deadlines), 각종 현장 이슈(site challenges) 속에서도 침착함과 건전한 판단력(composure and sound judgement)을 유지합니다.
 </li>
 <li>
 건설 팀을 동기부여하고(motivates) 리드하여(leads) 현장의 모든 활동(all site activities)에서 일관성(consistency), 품질(quality), 높은 성과(high performance)를 유지하도록 합니다.
 </li>
 </ul>
 
 
 
</div>

시공관리자_이집트

Azadea Group

<div>
 
 
 Job Purpose:
 
 
 
 The Stores Operations Specialist is responsible for ensuring the efficiency of the stockroom team, overseeing operational processes, and enhancing the selling area to improve and fulfill the customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Organize and optimize stockroom processes to ensure items are displayed correctly, storage is efficient, and health and safety standards are strictly implemented.
 </li>
 <li>
 Manage and organize the shipment receiving process to ensure shop readiness and product availability, thereby enhancing the customer experience.
 </li>
 <li>
 Assist shop managers in managing the stock budget and achieving objectives timely, including store sales, store productivity, stock loss, and operational margin.
 </li>
 <li>
 Ensure continuous product availability by regularly replenishing stocks. Assist shop managers in managing shop inventory, including establishing stocking levels and monitoring supply and material disbursements to ensure inventory accuracy.
 </li>
 <li>
 Support shop managers by coordinating and regulating the allocation of manpower hours in the stockrooms, aligning stock-keepers' schedules with shipment deliveries and store sales.
 </li>
 <li>
 Oversee the development and motivation of the stockroom team, ensuring they understand the importance of stockroom processes and safety standards.
 </li>
 </ul>
 
 
 
 
 
 Language and Technical skills:
 
 
 <ul>
 <li>
 Fluency in English.
 </li>
 <li>
 Proficiency in MS Office and shop/stock management tools.
 </li>
 <li>
 Two to four years of experience in Retail, or a similar role.
 </li>
 </ul>
</div>

Store Operations Specialist - Zara Egypt

<div>
 Role Purpose
 
 The
 
 Estimation Engineer
 
 will be responsible for developing detailed and accurate cost estimates for Civil or MEP works. The role supports the tendering team by delivering technically sound and cost-effective proposals that align with project requirements and company strategy. It requires strong technical understanding of Civil or MEP activities and the ability to analyse and validate quantities, pricing, and market conditions.
 
 Key Accountabilities
 <ul>
 <li>
 Review tender documents including drawings, specifications, and scope of work.
 </li>
 <li>
 Prepare BOQs and detailed estimates for Civil or MEP&nbsp;works.
 </li>
 <li>
 Request and analyze quotations from civil suppliers and subcontractors.
 </li>
 <li>
 Review tender documents including drawings, specifications, and scope of work.
 </li>
 <li>
 Prepare BOQs and detailed estimates for Civil or MEP&nbsp;works.
 </li>
 <li>
 Request and analyze quotations from Civil or MEP&nbsp;suppliers and subcontractors.
 </li>
 <li>
 Collaborate with architectural and structural or MEP&nbsp;teams for quantity surveying.
 </li>
 <li>
 Contribute to the preparation of technical and financial proposals.
 </li>
 <li>
 Attend clarification sessions and provide technical input as needed.
 </li>
 <li>
 Participate in value engineering and cost benchmarking efforts.
 </li>
 <li>
 Keep estimation records and pricing databases up to date.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in civil , Electrical or Mechanical engineering.
 </li>
 <li>
 Minimum of 1 year&nbsp;of experience in Civil or MEP estimation.
 </li>
 <li>
 Proficient in Microsoft Excel, AutoCAD.
 </li>
 <li>
 Strong understanding of Civil or MEP construction practices and material pricing.
 </li>
 <li>
 Analytical mindset with attention to detail and teamwork skills.
 </li>
 </ul>
</div>

Estimation Engineer

The American University in Cairo

<div>
 
 
 Reports to:
 
 Director, Material Management
 
 
 
 
 
 
 Purpose:
 
 
 
 The job holder will lead the comprehensive management of the AUC Press warehouse operations, overseeing the team and managing a high-volume inventory of up to 750,000 books to ensure efficient order fulfillment and global distribution.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Inventory Management and Warehouse Optimization:
 
 <ul>
 <li>
 Direct the systematic organization of the warehouse layout and stock placement according to ISBN standards to facilitate rapid retrieval
 </li>
 <li>
 Handle processes, maintaining optimal levels of operational supplies such as packing materials and stationery, and prevent bottlenecks in the daily workflow
 </li>
 </ul>
 
 Order Fulfillment and Global Logistics:
 
 <ul>
 <li>
 Manage the end-to-end order cycle for approximately 2,500 outgoing and 200 incoming annual shipments
 </li>
 <li>
 Ensure the accurate preparation and packing of all local and international orders for clients, book fairs, and distribution agencies to meet strict delivery deadlines and university quality standards
 </li>
 </ul>
 
 Safety, Security and Asset Protection:
 
 <ul>
 <li>
 Execute rigorous safety and security controls across the warehouse facility to protect both the team and a stock portfolio valued at up to LE 40,000,000
 </li>
 <li>
 Implement best practices for physical asset protection and minimize inventory shrinkage or damage during storage and transit
 </li>
 </ul>
 
 Stakeholder Coordination and Vendor Supervision:
 
 <ul>
 <li>
 Act as the primary liaison between AUC Press customer services, production directors, and university logistics departments
 </li>
 </ul>
 
 ERP Administration and Operational Data Entry:
 
 <ul>
 <li>
 Manage the end-to-end data entry process within the ERP system, maintaining real-time updates on stock levels and daily operations
 </li>
 </ul>
 
 General Duties:
 
 <ul>
 <li>
 Perform other related duties as assigned
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 Education and Experience:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a related field with an advanced degree or certification in logistics support is highly preferred
 </li>
 <li>
 Minimum of five to seven years of supervisory or managerial experience in logistics or warehousing
 </li>
 </ul>
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Technical and Behavioral: Exhibits excellent leadership and interpersonal skills, with a very good command of written and verbal Arabic and English
 </li>
 <li>
 The role demands high proficiency in Microsoft Office, meticulous attention to detail, and the ability to manage complex priorities under pressure in a dynamic distribution environment
 </li>
 </ul>
 
 
 
 
 
 This position is open until August 11, 2026
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the short list will be contacted.
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Officer, AUC Press Warehouse - Office of Procurement Services

The Coca-Cola Company

<div>
 
 Job Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialization role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting
 
 
 
 Location(s):
 
 
 
 Egypt
 
 
 
 City/Cities
 
 
 
 
 Travel Required:
 
 
 
 00% - 25%
 
 
 
 Relocation Provided:
 
 
 
 No
 
 
 
 Job Posting End Date
 
 
 
 July 30, 2026
 
 
 
 Our Purpose And Growth Culture
 
 
 
 We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what&rsquo;s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors &ndash; curious, empowered, inclusive and agile &ndash; and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
</div>

Customer Accounts Specialist (1 Year Contract)

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