medical assistant

patient access representative i Jobs in Norfolk

patient access representative i

medical receptionist

Eastern Virginia Medical School

<div>Overview:
<div>
The Department of OB/GYN at Macon &amp; Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.</div><div></div><div><br>
Serves as a key point of contact for patients, delivering exceptional customer service through professional, compassionate, and efficient communication. Manages high-volume inbound and outbound calls, assisting patients with scheduling appointments across Maternal Fetal Medicine, General Obstetrics and Gynecology, Minimally Invasive Gynecological Surgery and Urogynecology services while ensuring a seamless and positive experience. Greets patients warmly, facilitates smooth check-out processes, verifies insurance and referral requirements, and accurately documents patient information in the electronic medical record. Demonstrates a commitment to patient satisfaction, access to care, and continuity by addressing patient needs with responsiveness, empathy, and attention to detail.</div><div></div><div><br>
This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Patient Access, Scheduling &amp; Phone Operations &ndash; 45%</b></div><ul><li>
Manage high-volume inbound and outbound calls in a fast-paced phone room environment, serving as a primary access point for patients.</li><li>
Schedule, reschedule, and coordinate clinic visits, follow-ups, and ancillary testing appointments across service lines.</li><li>
Triage calls appropriately, including transferring, documenting messages in EMR, and routing to clinical staff when appropriate.
</li><li>Contact patients regarding bumped or adjusted appointments and assist with timely rescheduling.</li><li>
Coordinate outside specialty appointments and hospital consultations as requested to support continuity of care.</li><li>
Maintain and manage EPIC In-Baskets, including timely message review and task completion.</li><li>
Maintain and manage all scheduling reports to ensure patients receive timely follow up regarding visits.</li><li>
Ensure accuracy and completeness of patient information within EPIC.</li></ul><div><b>
Check-Out &amp; Patient Experience &ndash; 30%</b></div><ul><li>
Perform patient check-out functions, including scheduling follow-up appointments and ensuring patients understand next steps in care.</li><li>
Provide courteous, professional, and patient-centered service during all interactions, both in person and via phone.</li><li>
Support a seamless end-of-visit experience by reinforcing instructions and addressing scheduling needs.</li></ul><div><b>
Insurance Verification, Referrals &amp; Financial Collection &ndash; 20%</b></div><ul><li>
Verify patient demographics and insurance coverage for accuracy prior to scheduling.</li><li>
Determine and collect copays and outstanding balances; accurately post payments in EPIC.
</li><li>Obtain and track referrals and authorizations from physician offices to ensure appointments are appropriately cleared.</li></ul><div><b>
Compliance &amp; Administrative Support &ndash; 5%</b></div><ul><li>
Ensure compliance with departmental, EVMS/ODU, and regulatory policies and procedures.</li><li>
Assist with reporting and perform additional administrative duties as needed to support front-end operations.</li><li>
Complete other duties as assigned.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills:</b></div><div></div><div><b><br>
EXPERIENCE</b></div><div><ul><li>
Professional, customer service focused individual is required.</li></ul></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div></div><div><b><br>
EXPERIENCE</b></div><ul><li>
One (1) year office/clerical experience preferred.</li><li>
Experience performing related functions in a medical practice is preferred.</li><li>
Front desk customer service experience preferred.
</li></ul>Location : Location: US-VA-Norfolk</div>

Medical Receptionist

Sentara Health

<div>
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  City/State
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 Norfolk, VA
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  Work Shift
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 Second (Evenings)
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  Overview:
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 Part-Time, Nights, Emergency Department
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 <br/>
 As a
 <strong>
  Patient Access Rep
 </strong>
 with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
 <br/>
 <br/>
 Click
 <strong>
  https://youtu.be/5J3AFqVhS8w
 </strong>
 to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
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  Up to $1,500 Sign-On Bonus for Qualified Candidates!
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  Education
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 HS - High School Grad or Equivalent
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  Certification/Licensure
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 No specific certification or licensure requirements
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  Experience
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 <ul>
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   2 years of Customer Service and/or Data Entry
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   Associate or bachelor&rsquo;s degree in Lieu of two years of experience
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  <li>
   Proficiency in Keyboarding
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   <br/>
  </li>
 </ul>
 <strong>
  K
 </strong>
 <strong>
  eywords:
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 Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
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  Benefits: Caring For Your Family and Your Career
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 <ul>
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   Medical, Dental, Vision plans
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   Adoption, Fertility and Surrogacy Reimbursement up to $10,000
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   Paid Time Off and Sick Leave
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   Paid Parental &amp; Family Caregiver Leave
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   Emergency Backup Care
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   Long-Term, Short-Term Disability, and Critical Illness plans
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   Life Insurance
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   401k/403B with Employer Match
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   Tuition Assistance &ndash; $5,250/year and discounted educational opportunities through Guild Education
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   Student Debt Pay Down &ndash; $10,000
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   Reimbursement for certifications and free access to complete CEUs and professional development
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   Pet Insurance
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   Legal Resources Plan
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   Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
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  </li>
 </ul>
 <strong>
  Sentara Leigh Hospital
 </strong>
 , located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region&rsquo;s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won&rsquo;t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.
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  Sentara Health is an equal opportunity employer
 </strong>
 and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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 In support of our mission &ldquo;to improve health every day,&rdquo; this is a tobacco-free environment.
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  For positions that are available as remote work,
 </strong>
 <strong>
  Sentara Health employs associates in the following states:
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  <br/>
 </strong>
 Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
</div>


Patient Access Representative I

BrightView Health

<div>Overview:
<div>
BrightView was founded to give the people in our communities two things: help and hope. We&rsquo;re changing addiction treatment by combating the disease of addiction with a comprehensive treatment approach.</div><div>
We are committed to personalizing our addiction treatment programs to each individual patient. We believe anyone can achieve the goal of life-long recovery with the help of our outpatient services which includes Medically Assisted Treatment and Clinical Services.</div><div></div><div><br>
The Nurse Practitioner will be responsible for providing medical services in collaboration</div><div>
with a licensed physician. The Nurse Practitioner will implement treatment plans in</div><div>
coordination with the supervising physician and inform patients about the medical</div><div>
components of their treatment. The goal of this position is to be a key component of the</div><div>
integrated care team that provides high quality comprehensive care to each of our patients.</div><br>
<div></div>
Responsibilities:
<ul><li><div>
Mentor and conduct professional development activities in medical subjects relevant to the patient&rsquo;s treatment.</div></li><li><div>
Participate in all trainings as required by federal, state, local, and accrediting agencies and comply with all accrediting, federal, state, and local regulatory agency requirements.</div></li><li><div>
Develop and present training content for education on various medical topics relevant to substance use disorders and general good health practices.</div></li><li><div>
Perform medical services within the scope of his/her education, training, and expertise.</div></li><li><div>
Ensure implementation of medical quality health standard for both patients and employees.</div></li><li><div>
Provide medical input into overall program philosophy, treatment services, and patient care.</div></li><li><div>
Provide a response to emergency care providers when they require consultation for one of the program patients.</div></li><li><div>
Collaborate whenever necessary with other physicians, clinics or hospitals participating in the treatment of program patients.</div></li><li><div>
Attend weekly treatment team meetings, as well as outside seminars and training.</div></li><li><div>
Hold a basic understanding of drug/alcohol abuse and addiction and keep updated on current drug abuse and treatment information.</div></li><li><div>
Develop professional, helpful, and effective relationships with patients, team members, and constituents.</div></li><li><div>
Ensure treatment center meets all accreditation standards related to medical, health, and safety issues.</div></li></ul>
Qualifications:
<ul><li><div>
Master&rsquo;s degree or equivalent</div></li><li><div>
Active state licensure (FNP/APRN/CNP/PMHNP)</div></li><li><div>
3 to 5 years&rsquo; experience preferred, with at least 1 year of experience in addiction treatment setting preferred</div></li><li><div>
D.E.A licensure as required by BrightView</div></li></ul><div></div><div><b><br>
BENEFITS AND PERKS</b><b>:</b></div><ul><li>
PTO (Paid Time Off)</li><li>
Immediately vested and eligible in 401k program with employer match.</li><li>
Company sponsored ongoing training and certification opportunities.</li><li>
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.</li><li>
Tuition Reimbursement after 1 year in related field</li></ul><div><br>
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.</div><div></div><div><i><br>
Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!</i></div><div></div><div><br>
#BVMedical</div></div>

Nurse Practitioner

Virginia Oncology Associates

<div>Overview:
<div></div><div><b>
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Scribe to support our Norfolk office.</b></div><div></div><div><b><i><br>
***Please take this quick survey once you've submitted your resume to complete the application process: </i></b><b><i>Scribe PI Survey Link</i></b></div><div></div><div><i><br>
****If you have completed the survey before, even for another position, please do not take it again.***</i></div>
Responsibilities:
<ul><li>Follows physician through his or her workday and charts patient encounters in real-time using medical office's Electronic Health Record and existing templates</li><li>
Generate referral letters for physicians, manage and sort medical documents within the EHR system, and assist with e-prescribing</li><li>
May handle data management tasks for physicians in real-time</li><li>
Applies knowledge of medical terminology, anatomy and physiology to the transcription of proofreading of medical dictation from originators</li><li>
Transcribes physician dictation to include notes, letters, history and physical reports, hospital dismissal/interval notes, sign-out lists, and other physician correspondence or typing as requested</li><li>
Clarifies dictation that is unclear or incomplete, seeking assistance as necessary</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent required</li><li>
Previous medical scribe experience is strongly preferred</li><li><p>
At least 1-2 years of medical assistant experience preferred</p></li><li>
Clinical/healthcare experience in oncology/hematology preferred</li><li>
Typing at least 60 wpm</li><li>
G2 or other EMR experience is a plus</li><li>
CMT certification preferred</li><li><b>
Must be willing to travel to various clinic locations as needed</b></li></ul><p></p><p><i><br>
PHYSICAL DEMANDS:</i><br>
<i>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.</i><br>
<br>
<i>WORK ENVIRONMENT:</i><br>
<i>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.</i></p></div>

Medical Scribe

<div>Overview:
<div>
This is a full-time position for a Medical Assistant within the Department of Obstetrics &amp; Gynecology, providing outpatient care to patients and supporting physicians across all clinical areas of the practice. The role is responsible for assisting providers and nurses with patient examinations, ensuring efficient operations and high-quality, patient-centered care.</div><div></div><div><br>
This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Clinical Patient Care and Procedural Support &ndash; 60%</b></div><ul><li>
Assist physicians, providers, and nurses in the daily care of patients.</li><li>
Prepare patients for examinations and procedures.</li><li>
Obtain and record vital signs, including height, weight, temperature, and blood pressure.</li><li>
Draw blood and administer injections under the supervision of a Physician or Registered Nurse.</li><li>
Collect and prepare laboratory specimens.</li><li>
Chaperone and assist during office procedures, and diagnostic tests.</li><li>
Maintain clean, well-equipped examination rooms; clean and sterilize instruments.</li><li>
Stock examination rooms and triage areas with necessary medical supplies.</li><li>
Sterilize equipment per manufactured guidelines.</li><li>
Prepare patient education packets and folders.</li></ul><div><b>
Care Coordination and Medical Records Management &ndash; 30%</b></div><ul><li>
Prepare charts for upcoming appointments; create new patient charts and verify referrals and authorizations prior to visits.</li><li>
Ensure all necessary data&mdash;such as labs, medical records, and imaging&mdash;are available before appointments.</li><li>
Create and update prenatal lab forms in the electronic medical record (EMR).</li><li>
Obtain labs, clinic notes, inpatient records, and specialty reports from referring providers.</li><li>
Obtain records from referring physicians, hospitals, laboratories, emergency departments, and radiology facilities.</li><li>
Obtain referrals and schedule outside appointments with specialists as directed.</li><li>
Document all patient information accurately in the EMR.</li><li>
Monitor and complete EMR tasks daily.</li></ul><div><b>
Operational Support &amp; Organizational Responsibilities &ndash; 10%</b></div><ul><li>
Receive and complete assigned tasks from providers.</li><li>
Ensure efficient workflow and adherence to departmental standards.</li><li>
Support back-office administrative functions as required.</li><li>
Participate in staff meetings, educational lectures, and quality improvement initiatives.</li><li>
Assist in training and onboarding new Medical Assistants.</li><li>
Perform other duties as assigned based on departmental needs.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills:</b></div><div></div><div><b><br>
EDUCATION</b>:</div><ul><li>
Completion of a Medical Assistant program and certification; RMA or CMA required.</li><li>
Completion of BLS or other approved CPR courses required with recertification every 2 years.</li></ul><div><div><b>
EXPERIENCE</b>:</div><ul><li>
Ability to balance multiple priorities and tasks required.</li><li>
Ability to make professional decisions under the supervision of the physicians and licensed nurses required.</li><li>
Professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff required.</li><li>
Excellent verbal and written communication skills required.</li><li>
Ability to read and comprehend all information required for this position required.</li><li>
Ability to calculate figures and amounts required for medication administration required.</li></ul><div></div><div><b><br>
Preferred Qualifications</b></div><div></div><div><b><br>
EXPERIENCE</b>:</div><ul><li>
At least one (1) year of clinical experience in a fast-paced ambulatory setting is preferred.</li><li>
Women&rsquo;s health experience preferred.</li></ul></div>
Location : Location: US-VA-Norfolk</div>

Medical Assistant

Balance HomeCare Services Inc

<p><b>Job Overview</b><br/>Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you will be the vital link ensuring seamless, safe, and timely transportation services for patients requiring non-emergency medical travel. In this energetic role, you will coordinate rides, communicate with drivers and healthcare providers, and utilize advanced dispatching tools to optimize routes and schedules. Your proactive approach and excellent communication skills will help improve patient experiences while maintaining high standards of safety and efficiency.</p><p><b>Responsibilities</b></p><ul><li>Manage incoming transportation requests via multi-line phone systems, ensuring prompt and courteous phone etiquette.</li><li>Use GPS and GIS (Geographic Information Systems) technology to plan efficient routes for non-emergency medical trips.</li><li>Coordinate with drivers, healthcare facilities, law enforcement, and patients to schedule pickups and drop-offs accurately.</li><li>Conduct phone triage to assess patient needs, confirm appointment details, and provide clear instructions.</li><li>Maintain detailed data entry and transcription records of all dispatch activities, trip logs, and incident reports with precision.</li><li>Apply analysis skills to troubleshoot scheduling conflicts or delays proactively, adjusting plans as needed.</li><li>Ensure compliance with security protocols while managing sensitive patient information with confidentiality and professionalism.</li></ul><p><b>Qualifications</b></p><ul><li>Previous EMT experience or background in emergency medical services is highly desirable.</li><li>Strong knowledge of medical terminology, first aid procedures, and basic health protocols.</li><li>Experience with dispatching systems, GPS navigation tools, and multi-line phone operations.</li><li>Excellent communication skills with a professional phone manner and conflict management abilities.</li><li>Demonstrated typing speed and data entry accuracy; familiarity with transcription is a plus.</li><li>Ability to analyze situations quickly and make sound decisions under pressure.</li><li>Knowledge of law enforcement procedures or experience working alongside first responders is advantageous. Join us in making a difference by coordinating safe transportation solutions that support health and well-being! We are committed to providing paid positions that foster growth, teamwork, and community impact&mdash;every role is valued as part of our mission to serve others efficiently and compassionately.</li></ul><p>Pay: $14.00 - $16.00 per hour</p><p>Work Location: In person</p>

Non-Emergency Medical Transportation Dispatcher

New Pathways Youth and Adult services

<p><b>&lt;Job Summary&gt;</b><br/>We are seeking a dedicated and energetic Outpatient Therapist to join our dynamic mental health team. In this role, you will provide high-quality outpatient psychotherapy services to diverse client populations, including children, adolescents, and adults. Your expertise will help individuals navigate mental health challenges, develop coping strategies, and achieve personal growth through evidence-based therapeutic interventions. This position offers the opportunity to work in a supportive environment that values innovation, compassion, and professional development.</p><p><b>&lt;Responsibilities&gt;</b></p><ul><li>Conduct comprehensive clinical assessments and diagnostic evaluations utilizing ICD-10 and ICD-9 coding systems to accurately identify client needs.</li><li>Deliver individual, group, and family therapy sessions employing modalities such as cognitive behavioral therapy (CBT), psychodynamic therapy, behavioral therapy, and art or dance therapy when appropriate.</li><li>Implement crisis intervention strategies to manage acute mental health episodes effectively, ensuring client safety and stabilization.</li><li>Utilize telehealth platforms to provide remote counseling services while maintaining HIPAA compliance and secure medical documentation practices.</li><li>Develop personalized treatment plans aligned with client goals, incorporating case management and progress tracking through detailed medical records.</li><li>Engage in clinical research and data collection efforts to improve service quality and contribute to evidence-based practices within behavioral health.</li><li>Collaborate with multidisciplinary teams including social workers, medical professionals, educators, and families to coordinate comprehensive care for clients with disabilities or special needs such as autism or developmental disabilities.</li></ul><p><b>&lt;Requirements&gt;</b></p><ul><li>Master&rsquo;s degree in social work, psychology, counseling, or a related mental health field from an accredited institution.</li><li>Valid licensure or certification as an LPC (Licensed Professional Counselor), LCSW (Licensed Clinical Social Worker), LMFT (Licensed Marriage and Family Therapist), or equivalent state credential.</li><li>Proven experience in outpatient mental health settings with children, adolescents, or adults; clinic experience preferred.</li><li>Strong knowledge of evidence-based practices including cognitive behavioral therapy (CBT), psychopharmacology basics, trauma-informed care for PTSD, grief counseling, addiction counseling, and gender issues counseling.</li><li>Familiarity with ICD-10/ICD-9 coding systems for diagnostic evaluation and medical record documentation.</li><li>Experience working with individuals with developmental disabilities or autism spectrum disorder is highly desirable.</li><li>Excellent communication skills with the ability to conduct intake assessments and deliver patient-centered care via telehealth or in-person settings.</li><li>Ability to manage crisis situations effectively while demonstrating strong crisis management and behavior management skills.</li><li>Knowledge of HIPAA regulations and medical terminology relevant to behavioral health documentation is essential. Join us in making a meaningful difference by providing compassionate outpatient mental health services that empower individuals on their journey toward wellness!</li></ul><p>Pay: $30.00 - $40.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>License/Certification:</p><ul><li>LPC/LCSW/LMFT (Required)</li></ul><p>Work Location: Hybrid remote in Norfolk, VA 23510</p>

Outpatient Therapist

Explore 65+ Medical receptionist in Norfolk this May. Find roles across top companies and apply now to boost your career.