medical receptionist

patient access representative i

Sentara Health

<div>
 <strong>
  City/State
  <br/>
  <br/>
 </strong>
 Norfolk, VA
 <br/>
 <br/>
 <strong>
  Work Shift
  <br/>
  <br/>
 </strong>
 Second (Evenings)
 <br/>
 <br/>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 Part-Time, Nights, Emergency Department
 <br/>
 <br/>
 As a
 <strong>
  Patient Access Rep
 </strong>
 with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.
 <br/>
 <br/>
 Click
 <strong>
  https://youtu.be/5J3AFqVhS8w
 </strong>
 to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.
 <br/>
 <br/>
 <strong>
  Up to $1,500 Sign-On Bonus for Qualified Candidates!
  <br/>
  <br/>
 </strong>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 HS - High School Grad or Equivalent
 <br/>
 <br/>
 <strong>
  Certification/Licensure
  <br/>
  <br/>
 </strong>
 No specific certification or licensure requirements
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years of Customer Service and/or Data Entry
  </li>
  <li>
   Associate or bachelor&rsquo;s degree in Lieu of two years of experience
  </li>
  <li>
   Proficiency in Keyboarding
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  K
 </strong>
 <strong>
  eywords:
 </strong>
 Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
 <br/>
 <br/>
 <strong>
  Benefits: Caring For Your Family and Your Career
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, Vision plans
  </li>
  <li>
   Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  </li>
  <li>
   Paid Time Off and Sick Leave
  </li>
  <li>
   Paid Parental &amp; Family Caregiver Leave
  </li>
  <li>
   Emergency Backup Care
  </li>
  <li>
   Long-Term, Short-Term Disability, and Critical Illness plans
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k/403B with Employer Match
  </li>
  <li>
   Tuition Assistance &ndash; $5,250/year and discounted educational opportunities through Guild Education
  </li>
  <li>
   Student Debt Pay Down &ndash; $10,000
  </li>
  <li>
   Reimbursement for certifications and free access to complete CEUs and professional development
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Legal Resources Plan
  </li>
  <li>
   Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Sentara Leigh Hospital
 </strong>
 , located in Norfolk, VA, is a 274-bed acute care facility that opened in 1903 and relocated to its present site in 1977. Our hospital completed a renovation in 2016, including two new patient towers, a beautiful atrium, and a multi-story parking garage. Sentara Leigh Hospital includes a dedicated Orthopedic Hospital providing patients access to a full continuum of orthopedic care, from the preoperative phase and surgery to rehabilitation and home care services. Along with being a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, we also specialize in orthopedic and spine care, heart, vascular, maternity care, and general surgery. We are also home to the region&rsquo;s only 24-hour hyperbaric oxygen program that helps speed up the healing of carbon monoxide poisoning, wounds that won&rsquo;t heal, infections in which tissues are starved for oxygen, airborne chemical exposures, and scuba diving accidents.
 <br/>
 <br/>
 <strong>
  Sentara Health is an equal opportunity employer
 </strong>
 and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
 <br/>
 <br/>
 In support of our mission &ldquo;to improve health every day,&rdquo; this is a tobacco-free environment.
 <br/>
 <br/>
 <strong>
  For positions that are available as remote work,
 </strong>
 <strong>
  Sentara Health employs associates in the following states:
  <br/>
  <br/>
 </strong>
 Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
</div>


Patient Access Representative I

Zoll Medical Corporation

<div>Itamar<p>
At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.<br>
<br>
ZOLL Itamar is an innovative medical device technology company that focuses on the development and manufacturing of Home Sleep Apnea Tests to aid in the diagnosis of respiratory sleep disorders. Our core product is the WatchPAT&reg;️ family, a revolutionary FDA-cleared portable home sleep apnea test device, that is based on proprietary signal and analysis. 80% of patients who have sleep apnea are undiagnosed. We are committed to reach those undiagnosed patients and provide testing to promote wellness and enhance overall quality of life. WatchPAT&reg;️ is commercially available within major markets including the U.S., Japan, and Europe, and is the leading home sleep apnea test in the US. ZOLL Itamar's corporate headquarters, research and development and manufacturing are located in Israel with U.S. headquarters based in Atlanta, GA.<br>
<br>
<b>Job Summary</b><br>
<br>
We are seeking a dynamic and results-driven Territory Manager to support awareness and appropriate utilization of WatchPAT Home Sleep Apnea Testing (HST) services within an assigned geographic territory. This role focuses on providing education regarding convenient, accurate, and Medicare-compliant home sleep apnea testing solutions to non-sleep specialist healthcare providers &mdash; including primary care physicians, family medicine practices, internal medicine, cardiology, endocrinology, and other general practitioners.<br>
<br>
The Territory Manager will serve as a resource to providers by offering information on clinical use, operational workflow, and coverage considerations related to HST. This role supports provider understanding of diagnostic options intended to improve patient access to sleep apnea evaluation in accordance with applicable clinical guidelines and payer requirements.<br>
<br>
<b>Essential Functions</b></p><ul><li><p>
Develop and maintain professional relationships with non-sleep specialist physicians and office staff to provide education on Home Sleep Testing services and appropriate patient selection criteria.</p></li><li><p>
Conduct in-person and virtual educational presentations, product demonstrations, and in-service training on the WatchPAT&reg; device and associated diagnostic service workflows.</p></li><li><p>
Identify and engage healthcare practices within the territory to provide information regarding HST technology and available diagnostic service offerings.</p></li><li><p>
Support onboarding of new provider offices by facilitating understanding of administrative processes, documentation requirements, and applicable coverage policies related to HST.</p></li><li><p>
Maintain regular communication with provider offices to address questions related to service logistics, device utilization, and patient eligibility consistent with clinical and payer guidelines.</p></li><li><p>
Monitor territory activity, market dynamics, and general industry trends using CRM tools in accordance with company policies.</p></li><li><p>
Collaborate with internal clinical, operations, and reimbursement teams to address provider inquiries and support efficient implementation of diagnostic testing services.</p></li><li><p>
Maintain current knowledge of sleep apnea clinical guidelines, HST technology, and reimbursement considerations relevant to diagnostic testing services.</p></li><li><p>
Represent the company at healthcare events, conferences, and provider meetings for the purpose of sharing educational information regarding HST.</p></li><li><p>
Coordinate, where appropriate, with other healthcare stakeholders to ensure providers are informed about diagnostic pathways and available therapy options, consistent with independent clinical decision-making.</p></li></ul><p><b><br>
Required/Preferred Education and Experience</b></p><ul><li><p>
Degree or Certification needed &ndash; BA/BS preferred</p></li><li><p>
Years of experience &ndash; 3+ years calling on primary care providers</p></li><li><p>
Experience in DME, HST or pharma is preferred.</p></li><li><p>
Cold calling and territory management experience</p></li></ul><p><b><br>
Knowledge, Skills and Abilities</b></p><ul><li><p>
Excellent at building relationships</p></li><li><p>
Great understanding of the sales process.</p></li><li><p>
Someone who is a quick learner and has a positive attitude.</p></li><li><p>
Demonstrated project and time management skills, with an ability to set and maintain priorities.</p></li><li><p>
Strong communication and interpersonal skills.</p></li></ul><p><b><br>
Travel Requirements</b></p><ul><li><p>
Remote position with travel in assigned territory</p></li></ul><p><b><br>
Physical Demands</b><br>
<br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.</p><ul><li><p>
Standing - Occasionally</p></li><li><p>
Walking - Occasionally</p></li><li><p>
Sitting - Constantly</p></li><li><p>
Talking - Occasionally</p></li><li><p>
Hearing - Occasionally</p></li><li><p>
Repetitive Motions - Frequently</p></li></ul><p><br>
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.</p><p></p><p>
#LI-VB1</p><p></p><p>
The &quot;at plan&quot; compensation (Base Salary + Variable Incentive Compensation) for this position is:</p>
$90,000.00 which includes a base salary of $90,000.00 and commission in accordance with the company's sales compensation plan.<p></p><p>
Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
</p><p></p><p>Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee&rsquo;s primary work location.</p><p></p><p><b>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.</b></p><p></p><p><b>
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.</b></p></div>

Territory Manager - Norfolk, VA

Eastern Virginia Medical School

<div>Overview:
<div>
The Department of OB/GYN at Macon &amp; Joan Brock Virginia Health Sciences at Old Dominion University is seeking an outstanding Medical Receptionist to join the team.</div><div></div><div><br>
Serves as a key point of contact for patients, delivering exceptional customer service through professional, compassionate, and efficient communication. Manages high-volume inbound and outbound calls, assisting patients with scheduling appointments across Maternal Fetal Medicine, General Obstetrics and Gynecology, Minimally Invasive Gynecological Surgery and Urogynecology services while ensuring a seamless and positive experience. Greets patients warmly, facilitates smooth check-out processes, verifies insurance and referral requirements, and accurately documents patient information in the electronic medical record. Demonstrates a commitment to patient satisfaction, access to care, and continuity by addressing patient needs with responsiveness, empathy, and attention to detail.</div><div></div><div><br>
This position is primarily based out of the Norfolk office location, however travel will be required to all office locations and throughout all divisions to meet the department&rsquo;s demands.</div>
Responsibilities:
<div><b>
Patient Access, Scheduling &amp; Phone Operations &ndash; 45%</b></div><ul><li>
Manage high-volume inbound and outbound calls in a fast-paced phone room environment, serving as a primary access point for patients.</li><li>
Schedule, reschedule, and coordinate clinic visits, follow-ups, and ancillary testing appointments across service lines.</li><li>
Triage calls appropriately, including transferring, documenting messages in EMR, and routing to clinical staff when appropriate.
</li><li>Contact patients regarding bumped or adjusted appointments and assist with timely rescheduling.</li><li>
Coordinate outside specialty appointments and hospital consultations as requested to support continuity of care.</li><li>
Maintain and manage EPIC In-Baskets, including timely message review and task completion.</li><li>
Maintain and manage all scheduling reports to ensure patients receive timely follow up regarding visits.</li><li>
Ensure accuracy and completeness of patient information within EPIC.</li></ul><div><b>
Check-Out &amp; Patient Experience &ndash; 30%</b></div><ul><li>
Perform patient check-out functions, including scheduling follow-up appointments and ensuring patients understand next steps in care.</li><li>
Provide courteous, professional, and patient-centered service during all interactions, both in person and via phone.</li><li>
Support a seamless end-of-visit experience by reinforcing instructions and addressing scheduling needs.</li></ul><div><b>
Insurance Verification, Referrals &amp; Financial Collection &ndash; 20%</b></div><ul><li>
Verify patient demographics and insurance coverage for accuracy prior to scheduling.</li><li>
Determine and collect copays and outstanding balances; accurately post payments in EPIC.
</li><li>Obtain and track referrals and authorizations from physician offices to ensure appointments are appropriately cleared.</li></ul><div><b>
Compliance &amp; Administrative Support &ndash; 5%</b></div><ul><li>
Ensure compliance with departmental, EVMS/ODU, and regulatory policies and procedures.</li><li>
Assist with reporting and perform additional administrative duties as needed to support front-end operations.</li><li>
Complete other duties as assigned.</li></ul>
Qualifications:
<div><b>
Minimum Qualifications and Skills:</b></div><div></div><div><b><br>
EXPERIENCE</b></div><div><ul><li>
Professional, customer service focused individual is required.</li></ul></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div></div><div><b><br>
EXPERIENCE</b></div><ul><li>
One (1) year office/clerical experience preferred.</li><li>
Experience performing related functions in a medical practice is preferred.</li><li>
Front desk customer service experience preferred.
</li></ul>Location : Location: US-VA-Norfolk</div>

Medical Receptionist

Virginia Oncology Associates

<div>Overview:
<div></div><div><b>
Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Scribe to support our Norfolk office.</b></div><div></div><div><b><i><br>
***Please take this quick survey once you've submitted your resume to complete the application process: </i></b><b><i>Scribe PI Survey Link</i></b></div><div></div><div><i><br>
****If you have completed the survey before, even for another position, please do not take it again.***</i></div>
Responsibilities:
<ul><li>Follows physician through his or her workday and charts patient encounters in real-time using medical office's Electronic Health Record and existing templates</li><li>
Generate referral letters for physicians, manage and sort medical documents within the EHR system, and assist with e-prescribing</li><li>
May handle data management tasks for physicians in real-time</li><li>
Applies knowledge of medical terminology, anatomy and physiology to the transcription of proofreading of medical dictation from originators</li><li>
Transcribes physician dictation to include notes, letters, history and physical reports, hospital dismissal/interval notes, sign-out lists, and other physician correspondence or typing as requested</li><li>
Clarifies dictation that is unclear or incomplete, seeking assistance as necessary</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent required</li><li>
Previous medical scribe experience is strongly preferred</li><li><p>
At least 1-2 years of medical assistant experience preferred</p></li><li>
Clinical/healthcare experience in oncology/hematology preferred</li><li>
Typing at least 60 wpm</li><li>
G2 or other EMR experience is a plus</li><li>
CMT certification preferred</li><li><b>
Must be willing to travel to various clinic locations as needed</b></li></ul><p></p><p><i><br>
PHYSICAL DEMANDS:</i><br>
<i>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time, stooping and bending/stretching for files and supplies. Requires occasional lifting of files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.</i><br>
<br>
<i>WORK ENVIRONMENT:</i><br>
<i>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.</i></p></div>

Medical Scribe

<div>
 <strong>
  City/State
  <br/>
  <br/>
 </strong>
 Norfolk, VA
 <br/>
 <br/>
 <strong>
  Work Shift
  <br/>
  <br/>
 </strong>
 Rotating
 <br/>
 <br/>
 <strong>
  Overview:
  <br/>
  <br/>
 </strong>
 <em>
  <strong>
   Sentara is hiring a full-time Pharmacy Technician II Transition Specialist for our Outpatient Pharmacy "Meds to Beds" Program at Sentara Norfolk General in Norfolk, VA.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Location:
 </strong>
 Sentara Norfolk General Hospital- Norfolk, VA
 <br/>
 <br/>
 <strong>
  Status:
 </strong>
 Full-time 40 hours per week
 <br/>
 <br/>
 <strong>
  Shift:
 </strong>
 Monday-Friday 8 hr Shifts
 <br/>
 <br/>
 <strong>
  Hours:
 </strong>
 8:00am-4:30pm/9:00am-5:30pm
 <br/>
 <br/>
 <strong>
  Weekends:
 </strong>
 Rotating Saturdays 8:30am-3:30pm
 <br/>
 <br/>
 <strong>
  Holiday Rotation
  <br/>
  <br/>
 </strong>
 Sentara To Home pharmacies are designed to help patients transition to home by assisting with medication needs before leaving the hospital. The program is designed to make the transition to home as simple and convenient as possible for patients and their families.
 <br/>
 <br/>
 At Sentara To Home, medications, home medical equipment, and other healthcare needs can be provided to be prepared after discharge.
 <br/>
 <br/>
 <em>
  The Pharmacy Tech II : transition specialist that consults with patients about what they will need to have a successful recovery once leaving the hospital. Prior to the day of your discharge, the transition specialist will visit the patient's hospital room to discuss medication needs and self-care requirements. The transition specialist pharmacy technician will arrange for these purchases and coordinate any payment transactions at the bedside and discharge medications and home medical equipment can be delivered to the hospital room before leaving.
  <br/>
  <br/>
 </em>
 <em>
  The pharmacy tech performs the technician responsibilities in specialized areas of pharmacy practice under the direct supervision of a licensed pharmacist or licensed independent practitioner.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Demonstrates advanced technical skills and ownership of the work area
  </li>
  <li>
   Demonstrates the ability to competently work independently in defined specialized areas of pharmacy practice
  </li>
  <li>
   Training in an advanced Specialist Pharmacy Technician job functions
  </li>
  <li>
   Assumes local and/or system responsibility for assigned tasks related to advanced specialist job positions
  </li>
  <li>
   Participates in the training of new employees
  </li>
  <li>
   Fills and delivers medications under the supervision of a licensed pharmacist/licensed independent practitioner as required by specialty position
  </li>
  <li>
   Ensures adequate supplies are available for continuous patient care
  </li>
  <li>
   Triages and escalates any questions or issues outside the pharmacy technician's scope of practice as needed
  </li>
  <li>
   Uses appropriate systems for processing patient information
  </li>
  <li>
   Ensures quality assurance is maintained according to departmental and legal requirements
  </li>
  <li>
   Operates pharmacy equipment appropriately
  </li>
  <li>
   Training in an advanced Specialist Pharmacy Technician job functions
  </li>
  <li>
   In addition to the above job responsibilities, other duties may be assigned.
  </li>
  <li>
   A pharmacy technician license is required in the state of practice.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or Equivalent
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certification/Licensure
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Virginia Pharmacy Tech License (Required)
  </li>
  <li>
   CPhT License (Received through the NHA or PTCB) (Required)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 Years Pharmacy Experience (Required)
  </li>
  <li>
   Transition Care Coordination, Case Management, Discharge Planning, Meds to Beds, Pharmacy to Home experience (Preferred)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Keywords: Pharmacy Tech, PTCB, NHA, Medication, Inpatient, Pharmacy, Pharmacy Technician, Compounding, Epic, Hospital, Retail Pharmacy, Meds to Beds, Outpatient, consult, prior authorization, Rx, , Sentara to home, transition specialist, medication therapy management, home health care, discharge planning, case management, care coordination, LinkedIn, Monster, Indeed, Talroo-Allied Health
 <br/>
 <br/>
 <strong>
  Benefits: Caring For Your Family and Your Career
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, Vision plans
  </li>
  <li>
   Adoption, Fertility and Surrogacy Reimbursement up to $10,000
  </li>
  <li>
   Paid Time Off and Sick Leave
  </li>
  <li>
   Paid Parental &amp; Family Caregiver Leave
  </li>
  <li>
   Emergency Backup Care
  </li>
  <li>
   Long-Term, Short-Term Disability, and Critical Illness plans
  </li>
  <li>
   Life Insurance
  </li>
  <li>
   401k/403B with Employer Match
  </li>
  <li>
   Tuition Assistance &ndash; $5,250/year and discounted educational opportunities through Guild Education
  </li>
  <li>
   Student Debt Pay Down &ndash; $10,000
  </li>
  <li>
   Reimbursement for certifications and free access to complete CEUs and professional development
  </li>
  <li>
   Pet Insurance
  </li>
  <li>
   Legal Resources Plan
  </li>
  <li>
   Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!
 <br/>
 <br/>
 <strong>
  Sentara Norfolk General Hospital
 </strong>
 , located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.
 <br/>
 <br/>
 In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women&rsquo;s health, including a state-of-the-art neonatal intensive care unit.
 <br/>
 <br/>
 <strong>
  Sentara Health is an equal opportunity employer
 </strong>
 and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
 <br/>
 <br/>
 In support of our mission &ldquo;to improve health every day,&rdquo; this is a tobacco-free environment.
 <br/>
 <br/>
 <strong>
  For positions that are available as remote work,
 </strong>
 <strong>
  Sentara Health employs associates in the following states:
  <br/>
  <br/>
 </strong>
 Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
 <br/>
 <br/>
</div>


Meds to Beds Pharmacy Technician II

Sentara

<div><div><h1 class="jobSectionHeader"><b><i>Sentara Health is currently hiring for an Enrollment Specialist I- Remote!
</i></b></h1><p></p><div><p><b>Position Status: Full-time, permanent (40 hours)
</b></p><p></p><p><b>Standard Working Hours: Monday - Friday, 8:00AM - 5:00PM EST.
</b></p><p></p><p><b>Location: Remote in Virginia
</b></p><p></p><p><b>Overview
</b></p><p>Responsible for all areas of enrollment, group information and researching with response to all inquiries related to member, employer, and eligibility. Provides quality service and customer satisfaction through accurate entry of data and communication to internal and external customers.</p>
<p></p><p><b>Education
</b></p><ul><li><p>High school diploma or equivalent <b>REQUIRED
</b></p></li><li><p>Associate Degree <b>preferred
</b></p></li></ul><p></p><p><b>Certification/Licensure
</b></p><ul><li><p>No specific certification or licensure requirements</p>
</li></ul><p></p><p><b>Experience
</b></p><ul><li><p>Customer Service - 1 year <b>REQUIRED
</b></p></li><li><p>Health plan or enrollment experience <b>preferred
</b></p></li></ul><p></p><p><b>Sentara Health Plans </b>provides health plan coverage to close to one million members in Virginia. We offer a full suite of commercial products including employee-owned and employer-sponsored plans, as well as Individual &amp; Family Health Plans, Employee Assistance Programs and plans serving Medicare and Medicaid enrollees.</p>
<p></p><p>Our quality provider network features a robust provider network, including specialists, primary care physicians and hospitals.</p>
<p></p><p>We offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services&mdash;all to help our members improve their health.</p>
<p></p><p><i>Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
</i></p><p></p><p><b>Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
</b></p><p></p><p><b>To apply, please go to </b><b>www.sentaracareers.com</b> <b>and use the following as your Keyword Search: </b><b>JR-98416
</b></p><p></p><p>Talroo-Health Plan</p></div></div></div><p></p>

Enrollment Specialist I - Remote

Ponca Tribe of Nebraska

<div><div><div><p>Position:</p><p><br>
Help Desk Technician I, II, or III</p></div><div><p><br>
Division</p><p><br>
Information Technology</p></div><div><p><br>
Department:</p><p><br>
Information Technology</p></div><div><p><br>
Reports To:</p><p><br>
Information Technology Director</p></div><div><p><br>
Location:</p><p><br>
Open</p></div><div><p><br>
Exempt/Non-Exempt:</p><p><br>
Non-Exempt</p></div><div><p><br>
Pay Grade:</p><div><p><br>
Tier I: Grade 9 ($21.97 - $33.50)</p><p>
Tier II: Grade 10 ($24.61 - $37.52)</p><p>
Tier III: Grade 11 ($27.07 - $40.11)</p></div></div><div><p><br>
Classification:</p><p><br>
Full-Time</p></div></div><div></div><h4 class="jobSectionHeader"><b><br>
Summary:</b></h4><div>
The Ponca Tribe of Nebraska is a federally recognized Tribe with its ancestral homeland located in Niobrara, NE. The Tribe does not have a reservation in the classic definition; rather, the Ponca Restoration Act defined its jurisdiction as a &lsquo;Service Delivery Area&rsquo; comprised of 15 counties throughout parts of Nebraska, Iowa, and South Dakota. Within its Service Delivery Area, the Tribe offers a broad range of health, social, educational, and cultural services.</div><div></div><div><br>
The help desk technician provides technical support and assistance, via phone, in person or remotely for computer systems, software and hardware. Help desk technicians are expected to be customer/end user focused to resolve technical issues in a timely manner. The help desk technician progress through three tiers: Tier I, Level 1 support, basic IT support, Tier II, Level II support, trouble shooting, and Tier III, Level 3 support, expert level support. All Tiers are a first point of contact and interact directly with the end users.</div><h4 class="jobSectionHeader"><b>
Essential Responsibilities and Duties:</b></h4><h4 class="jobSectionHeader"><b>
</b></h4><h4 class="jobSectionHeader"><b>
Tier I:</b></h4><div><ul><li>
Provide Level 1, basic IT support to users.</li><li>
Serve as the first point of contact for customers who require technical assistance via phone, email, or help desk system.</li><li>
Troubleshoot, diagnose, and resolve technical hardware and/or software issues.</li><li>
Provide quick resolution of customer support needs with excellent customer service.</li><li>
Escalate unresolved issues to the next level of support.</li><li>
Document issues and their resolution in the help desk system.</li><li>
Follow-up with customers and train them when necessary.</li><li>
Install and configure computer hardware, software, systems, networks, and peripherals.</li><li>
Provide needed information on IT products and services.</li><li>
Other duties as assigned.</li></ul></div><div><b>
Tier II:</b></div><div><ul><li>
All Tier I essential responsibilities and duties listed above.</li><li>
Provide Level 2, troubleshooting IT support to users.</li><li>
Assists in training, guidance, and mentoring to all Tier I help desk technicians.</li><li>
Perform system administration duties to network, servers and software systems.</li><li>
Assist in user account management.</li></ul></div><div></div><div><b><br>
Tier III:</b></div><div><ul><li>
All Tier I and Tier II essential responsibilities and duties listed above.</li><li>
Provide Level 3, expert IT support to users.</li><li>
Assists in training, guidance, and mentoring to all Tier I and Tier II help desk technicians.</li><li>
Oversees group policies.</li><li>
Assist in Active Directory/EntraID and user permissions.</li><li>
Assist with network security, backups and improving organizational IT security posture.</li></ul></div><div></div><h4 class="jobSectionHeader"><b><br>
Relationships and Authority:</b></h4><div></div><div><br>
This position has no supervisory duties. Works in conjunction with directors, managers, other Ponca Tribe of Nebraska staff, and external entities.</div><div></div><h4 class="jobSectionHeader"><b><br>
Working Environment and Physical Demands:</b></h4><div></div><div><br>
Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 45 pounds, occasionally. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate a computer keyboard and basic</div><div>
office equipment; subject to carrying, lifting, twisting, and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.</div><div></div><h4 class="jobSectionHeader"><b><br>
Qualifications:</b></h4><div></div><div><b><br>
Minimum:</b></div><div><b>
Tier I:</b></div><div>
1. High School Diploma or equivalent.</div><div>
2. Knowledge of Microsoft Office 365, Microsoft operating systems, mobile devices, networking, and multimedia.</div><div>
3. Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality under minimal supervision.</div><div>
4. Valid driver&rsquo;s license and be insurable.</div><div>
5. Successfully pass drug and alcohol testing, motor vehicle, education, character, and criminal background checks.</div><div>
6. Able and willing to travel.</div><div></div><div><b><br>
Tier II:</b></div><div>
1. All Tier I minimum qualifications.</div><div>
2. Two years of experience in a help desk technician I role or equivalent experience.</div><div>
3. Two years of experience diagnosing and resolving basic technical issues.</div><div>
4. Prepared to provide level 2 support, troubleshooting support to end users.</div><div>
5. Proven track record of customer service and resolving user IT issues.</div><div></div><div><b><br>
Tier III:</b></div><div>
1. All Tier I and Tier II minimum qualifications.</div><div>
2. Two years of experience in a help desk technician II role or equivalent experience.</div><div>
3. Two years of experience troubleshooting advanced technical issues.</div><div>
4. Prepared to provide Level 3 support, expert IT support to users.</div><div>
5. Associate&rsquo;s degree or certification from Microsoft, Google, Amazon, Cisco, HP, or other equivalent technology provider.</div><div></div><h4 class="jobSectionHeader"><b><br>
Preferred:</b></h4><div></div><div><br>
<ul><li>
Associate&rsquo;s degree or Bachelor&rsquo;s degree in Computer Science or equivalentfield.</li><li>
Experience working on an IT help desk.</li><li>
Experience using remote support tools</li><li>
Experience with any of the following: Office 365, Active Directory, EntraID, remote desktop, cloud, VoIP, encryption, VPN, LAN, WAN, and wireless.</li><li>
IT relevant certifications.</li><li>
One year of experience working with Native Americans or Native American organizations.</li><li>
Knowledge and understanding of Public Law 93-638: Indian Self-Determination Act, Tribal organizations and funding opportunities.</li></ul></div><p></p><div><b><br>
Preference will be given to Ponca Tribe of Nebraska members or members of a federally recognized tribe. However, all qualified individuals are eligible.</b></div><div><b>
The Ponca Tribe of Nebraska is an at-will employer.</b></div><p></p><div><div><b><br>
Page reak</b></div></div><b>
Tribal Council Approval: 12/30/2024</b></div><p></p>

IT Help Desk Technician I, II, or III

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