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technical support engineer Jobs in Lahore

technical support engineer

network support engineer

Careem

<div><div>Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region&rsquo;s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.</div><div>
About the Role

The Infrastructure Engineer will be responsible for the administration, maintenance, and support of all Careem-managed IT systems, including systems and network infrastructure. This includes day-to-day support, incident, change, and problem management, as well as the ongoing design and implementation of infrastructure changes and enhancements.

Key Objectives and Responsibilities:
<ul>
<li>The role of Network Engineer is to deploy, support and administrate IT infrastructure services and systems, voice and data network, MPLS, DPLC &amp; wireless and multisite mesh networks. Monitor and maintain layer 1-7 and end to end support</li>
<li>Designing and implementing new network solutions and/or improving the efficiency of current networks</li>
<li>Installing, configuring and supporting network equipment including routers, switches, SASE gateways, firewalls, WAN accelerators and aggregators, wireless networks</li>
<li>Working on escalated Incidents from the IT Service Desk and ensuring that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA&rsquo;s.</li>
<li>To be responsible for changes affecting the IT infrastructure and that such changes take place in a controlled and auditable manner.</li>
<li>The network engineer is also required to ensure continuous improvement and will be responsible for infrastructure projects.</li>
<li>Keeping up to date with latest technology changes and industry practices</li>
<li>Documentation of CAREEM network infrastructure (HW/SW inventory, network documentations, etc.) '</li>
<li>Management of incidents to ensure rapid resolution.</li>
<li>Root cause analysis. Managing incidents to ensure all avenues are explored</li>
<li>Weighing up possible solutions and associated risk.</li>
</ul>
Administration:
<ul>
<li>Monitoring and reporting on IT Infrastructure and underlying Network Services</li>
<li>Providing 24x7 second-line support and support escalation services</li>
<li>Resolution of production incidents and underlying causes</li>
<li>Accepting new systems or changes as fit for release</li>
<li>Conducting Service Reviews with internal teams and suppliers</li>
<li>Liaison with 3rd party suppliers</li>
<li>Management of incidents to ensure rapid resolution. Including:</li>
<li>Root cause analysis</li>
<li>Ensuring necessary communication is sent to relevant parties</li>
<li>Weighing up possible solutions and associated risk</li>
<li>Ensuring completion of follow up actions</li>
<li>Design/Review of all network changes</li>
<li>Tracking and resolution of single points of failure within the infrastructure</li>
<li>Assisting project streams on infrastructure changes</li>
</ul>
Communication:
<ul>
<li>Effectively communicates relevant project information to superiors.</li>
<li>Delivers engaging, informative and well-organized presentations.</li>
<li>Resolves and/or escalates issues in a timely fashion.</li>
<li>Understands how to communicate difficult/sensitive information tactfully.</li>
</ul>
Technical Knowledge:
<ul>
<li>Must have knowledge and experience of Datacenter management , Unified communication family suites, LANs, WANs, Wireless Networks, Virtualization, strong understanding TCP/IP protocol stack and network layer, Routing,Switching, MPLS networks,Firewalls, SASE networks,VPN technologies, system monitoring and management.</li>
<li>Expose to VMware ESX and vCenter 4.x and all major virtualization infrastructure solutions. Exposure to Open Source technologies including Linux and VoIP telephony systems, and strong understanding of voice infrastructures.</li>
<li>IT security tools and techniques, Good working Knowledge of Information Governance and its application within IT. Possesses general understanding in the areas of application programming, database and system design.</li>
<li>Prior Applications Integration experience; Software as a service Integration</li>
</ul>
Problem Solving: 
<ul>
<li>Combine patience, determination, and persistence to troubleshoot issues</li>
<li>Dynamic, results-oriented problem solver</li>
<li>Easily understand, investigate and solve technical problems in a details driven attitude</li>
<li>Skilled at evaluating options and generating solutions</li>
<li>Strong problem-solving and analytical skills</li>
<li>Troubleshooting equipment or situations</li>
</ul>
Qualifications:
<ul>
<li>Degree in computer science or similar discipline.</li>
<li>Desired Certifications:</li>
<li>Network + , CCNA, CCNP</li>
<li>MCSE or MCITP + AWS/Azure certified</li>
<li>Security +</li>
<li>ITIL</li>
</ul>
Desired Skills: 
Experience working within the industry is desirable:
<ul>
<li>Next Generation Firewalls</li>
<li>MDM (Mobile devices management)</li>
<li>Virtualization, VMWare, AWS , Active Directory, SSO, SASE</li>
<li>LANs, WANs, TCP/IP protocol stack, Routing</li>
<li>Managing heterogeneous network environments.</li>
</ul>
Good to have: 
<ul>
<li>Knowledge of administration and deployment of following</li>
<li>Zscaler</li>
<li>Jump Cloud</li>
<li>Sonus voice gateways</li>
<li>Genesis call center on-prem solution</li>
<li>Cisco Meraki Platform</li>
<li>Orange MPLS</li>
</ul>
Experience:
<ul>
<li>Minimum 3 years experience in similar capacity working as IT Infrastructure Engineer, Systems or network Administrator for organization with minimum 1000+ users.</li>
</ul>
<div>What We&rsquo;ll Provide You: 
We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:</div>
<ul><li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div>

IT Infrastructure Engineer

Programmers Force

Key Responsibilities<ul><li>Configure, manage, and maintain PF Sense firewalls including VPNs, routing, traffic shaping, and intrusion detection/prevention systems.</li><li>Design, deploy, and support MikroTik routers and switches, ensuring optimal performance and network stability.</li><li>Implement network security protocols, monitoring tools, and access controls to safeguard company data.</li><li>Perform troubleshooting and root-cause analysis of network issues to ensure minimal downtime.</li><li>Manage and optimize LAN, WAN, and VPN connectivity for remote and on-site users.</li><li>Conduct periodic system upgrades, firmware updates, and patch management.</li><li>Monitor network performance, bandwidth utilization, and security logs proactively.</li><li>Collaborate with IT and security teams to align networking solutions with organizational requirements.</li><li>Document network configurations, processes, and policies for future reference.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent work experience).</li><li>Proven experience as a Network Engineer or System/Network Administrator.</li><li>Strong expertise in PF Sense firewall configuration and management.</li><li>Hands-on experience with MikroTik routers, switches, and RouterOS.</li><li>In-depth knowledge of TCP/IP, DNS, DHCP, NAT, VLANs, VPN (IPSec, OpenVPN, L2TP), and QoS.</li><li>Strong understanding of network security best practices and firewall policies.</li><li>Familiarity with network monitoring tools (e.g., Zabbix, Nagios, PRTG).</li><li>Relevant certifications such as MTCNA/MTCRE (MikroTik), CompTIA Network+, or CCNA are a plus</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Network Engineer (PF Sense & MikroTik Specialist)

HRPSP - Your Strategic HR Partner

Job description:Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy individual to join our team as an Online Technical Support Engineer in Lahore.Position: Online Technical Support Engineer Location: Wafaqi Colony, Lahore Job Type: Full-time Salary:<ul><li>37K + Up to 15K incentives</li></ul>Requirements:&#10004; Education: Minimum Bachelor&rsquo;s degree (Required) &#10004; Experience: Fresh candidates or minimum 4 months of relevant experience &#10004; Preferred: At least 1 year of experience in Online Technical SupportJob Responsibilities:Complaint Analysis &ndash; Identifying and resolving technical issues efficiently Deep Dive into Key Parameters of Flash Fiber &ndash; Ensuring optimal network performanceWhy Join Us?Competitive salary package Growth opportunities in a reputed telecom company A dynamic and supportive work environmentLocation: Lahore (Candidates must be based in Lahore)Apply Now! If you meet the criteria and are ready to take on this exciting opportunity, send your CV today!Job Type: Full-timePay: Rs37,000.00 - Rs52,000.00 per monthWork Location: In person

Online Technical Support Engineer

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

ASK Development

1. A 16-year Degree in Computer Science/IT or equivalent with minimum 1-2 years&rsquo; experience in IP Networks, LAN/WAN, TCP/IP, Networks Troubleshooting, Technical support, Computers Hardware and Software2. Performing the duties in the shifts to maintain Data Nodes Network operations round the clock3. Handling of customer&rsquo;s complaints and providing technical support4. Lease line circuits monitoring, troubleshooting, fault tracing and rectification to the customers&rsquo; satisfaction5. Liaison with Bandwidth/Last Mile Provider(s) regarding leased line circuits and link problems6. Maintaining Complaints&rsquo; Log7. Other KPIs/duties assigned by the Supervisor from time to time.Qualification:&middot; 16-year Degree in Computer Science/ITExpertise:&middot; Minimum 1-2 years of relevant work experience.Job Type: Full-timePay: Rs60,000.00 per monthWork Location: In personApplication Deadline: 17/09/2025

Network Engineer

Imperial Resource Group, Global

Job Summary We are seeking a skilled and motivated Network Engineer to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining our network infrastructure to ensure optimal performance and security. This role requires a strong understanding of various networking technologies and protocols, as well as the ability to troubleshoot complex issues. The Network Engineer will work closely with cross-functional teams to support our organization's IT needs.Duties<ul><li>Design and implement network solutions that meet business requirements.</li><li>Manage and maintain network infrastructure, including routers, switches, firewalls, and VPNs.</li><li>Configure and support remote access software to facilitate secure connections for remote users.</li><li>Monitor network performance and troubleshoot issues using various diagnostic tools.</li><li>Ensure the security of the network by implementing best practices for firewall configurations and access controls.</li><li>Collaborate with development teams throughout the Software Development Life Cycle (SDLC) to ensure network compatibility.</li><li>Utilize shell scripting for automation of repetitive tasks and improve efficiency in network management.</li><li>Maintain documentation related to network configurations, procedures, and policies.</li></ul>Experience<ul><li>Bachelor&rsquo;s degree in Computer Science or a related field is preferred.</li><li>Candidate must have at least five years of Proven experience in network administration and support.</li><li>Familiarity with AWS services and their integration into existing networks is a plus.</li><li>Proficiency in FTP/SFTP protocols for secure file transfers.</li><li>Strong knowledge of VPN technologies for secure remote access solutions.</li><li>Experience with network infrastructure design and implementation.</li><li>Excellent problem-solving skills and attention to detail.</li><li>Ability to work independently as well as collaboratively within a team environment.</li></ul>Required Skills and Qualification:<ul><li>Education: Bachelor's degree in Computer Science, Information Technology, or related field.</li><li>Certifications: Relevant certifications like Cisco CCNA/CCNP, CompTIA Network+, Juniper Networks Certified Specialist, or AWS Certified Networking.</li><li>Technical Skills:</li><li>Deep understanding of network protocols such as TCP/IP, OSPF, BGP, and MPLS.</li><li>Proficiency in configuring and managing routers, switches, firewalls, and load balancers (e.g., Cisco, Juniper, Palo Alto).</li><li>Experience with network monitoring tools (e.g., Wireshark, SolarWinds).</li><li>Knowledge of network security practices and technologies (e.g., VPN, IPS/IDS).</li><li>Familiarity with cloud-based networking (AWS, Azure, GCP) and SDN technologies.</li><li>Soft Skills:</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and documentation abilities.</li><li>Ability to work in a team and lead network-related projects.</li></ul>If you are passionate about networking technologies and eager to contribute to a forward-thinking organization, we encourage you to apply for this exciting opportunity.Job Type: Full-timePay: Rs50,000.00 - Rs200,000.00 per monthWork Location: On the road

Network Systems Engineer

HR Force International

Job Description: 
We are looking for a motivated Trainee Network Engineer who is passionate about building a career in network engineering. Selected candidates will go through a 2-month structured training program covering network fundamentals, hands-on labs, and exposure to enterprise systems. After successful completion, candidates will be offered a full-time role on probation with career growth opportunities.
 
Key Responsibilities: 
<ul>
<li>Learn and assist in configuring, monitoring, and maintaining network devices (routers, switches, firewalls, load balancers).</li>
<li>Support troubleshooting of LAN/WAN, VPN, and wireless connectivity issues under supervision.</li>
<li>Assist in monitoring network performance and security using standard tools.</li>
<li>Document network diagrams, configurations, and troubleshooting steps.</li>
<li>Collaborate with senior engineers to support IT infrastructure and internal projects.</li>
<li>Stay updated on networking technologies and best practices.</li>
</ul>
Requirements: 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, IT, Telecommunications, or related field (Fresh graduates are encouraged).</li>
<li>Basic knowledge of TCP/IP, OSI model, routing & switching concepts.</li>
<li>Familiarity with networking devices (Cisco/Juniper/MikroTik etc.) is a plus.</li>
<li>Understanding of firewalls, VPNs, and network security fundamentals preferred.</li>
<li>Certifications (CCNA, CompTIA Network+, HCIA) will be a strong plus.</li>
<li>Strong problem-solving and communication skills.</li>
<li>Willingness to learn and grow in a fast-paced environment.</li>
</ul>
Benefits: 
Training to Job Path: 
<ul>
<li>Phase 1: Two-month structured training (hands-on + mentorship).</li>
<li>Phase 2: Full-time role offered on probation upon successful completion.</li>
</ul>

Trainee Network Engineer

Explore 1405+ Network support engineer in Lahore this September. Find roles across top companies and apply now to boost your career.